MOST SALMA KHANAM

[email protected]
(224) 300-4244
PROFESSIONAL SUMMARY:

 8 years of Software Testing in Manual testing in Various Domain such as E-Commerce, Healthcare,
Financial and Retail industries.
 Experienced in Black Box, Functional, System, Regression, Integration, GUI testing, UAT, Cross
Browser, POS, SFDC, SAP, AEM Testing using Manual and Automation Technique.
 Extensive experience in User Acceptance Testing (UAT) based on client needs and requirements.
 Creating Requirement Traceability Matrix (RTM) for UAT and SIT (System Integration Testing)
purposes.
 Experience in Creating test script and designing Test Strategy Documents, Test Plan,
TestSchedules,Test Procedures and Test Scenarios, Test Condition, Reporting Bugs/Defects and
Reporting tester status using Jira/Zephyr/Xray, Confluence, Quality Center/ALM and TFS, MTM
 Strong Business expertisein Requirements Analysis utilizing Automated tools to import and
document specifications.
 Experience in Software Application Development Projects that follow the Software Development
Lifecycle (SDLC) and (STLC) Software testing Lifecycle methodologies, working in the Agile
environment and taking part in Scrum, Kanban, SprintPlanning, Greening and Sprint
Retrospectivemeetings.
 Experience creating QA Test Process, QA WorkflowDiagrams, analysis and design, Test Analysis
Report, Defect Analysis and Prioritization.
 Experience of Quality Assurance Methodologies like Agile, Waterfall, V-Model, Scrum, TDD &BDD
environment
 Quality Assurance and Software Testing experience involving complex client/server andweb-based
applications.
 Extensively used SOAP-UI and POSTMAN to validate Webservice and toperform XML data
validation.
 Used Salesforce.com as CRM application.Wrote test cases for (CRM application) Chats flow and
validated composite details.
 Good experience in Mobile testing using Appium, Jenkins in both IOS and Android applications using
simulator and emulator.
 Used build tools Jenkins for Continuous Integration, build purposes and running Automation Scripts
in Python.
 Thoroughly Cross Browser tested using Browser Stack Tool tosupport IE7+, Firefox, Safari, Opera and
Chrome, Microsoft Edge, iOS,Androidand cross-platform (Windows 10, MAC OS X) testing in virtual
machine (VMWare) environment.
 Experienced in Back-End testing to ensure data consistency on front-end by writing and executingSQL
queries on the relational databases.
 Worked extensively on RDBMS databases Oracle/Siebel, MySQL and MS SQL server.
 Used Selenium for automating manual test cases for regression testing and for storing, execution of test
cases and reporting results.
 Automated Integration and System test environments using Java in Selenium.
 Detecting, classifying, and reporting bugs through Defect Tracking System using Jira, Zephyr, Xray
ALM and Test Tracker.
 Experience with training and mentoring team members with product knowledge and business
process.
  Actively co-ordinate with Team members, Business team, Project Manager, Offshore team and
Developers in review meetings to evaluate the progress and performance of the application.
 Excellent communication and inter-personal skills, accustomed to work in a team environment with
tight schedules and capable of working efficiently.

TECHNICAL SKILLS:

Test Management Tools: HP Quality Center/ ALM, MTM, JIRA, Zephyr,Confluence.

Languages C, C++, XML, HTML,VB Script, Python.
Databases SQL Server, MY SQL, MS Access, Oracle/ Siebel.
Dev. Methodologies Agile,Scrum, BDD & TDD,Waterfall.
Bug Tracking Tools Quality Center/ALM, Buganizer, JIRA, Xray,Zephyr,RTC, Test tracker.
OS Windows, Linux/UNIX, iOS, Android.
OtherTools MS Office Suite, Rational Suite, SoapUI, Postman, Apache HTTP Client,
Browser Stack Tool.

EDUCATION DETAILS: Bachelor’s in computer science from CUNY, New York.

VISA STATUS: US CITIZEN.

PROFESSIONAL EXPERIENCE:
AtHome, Plano, TX June 2019–Present
QA Analyst/Tester
Responsibilities:
 Worked with E-Commerce and POS System testing functionalities related to creating Price maintenance
file, Mass upload, Manual upload,Verification and Validation in JDA system,Hierarchy, Sales tracking,
POS backend, Discounts, Coupon, adjustments, custom retail price, Event and promotions in POS.
 Created Test Scripts using MTM and Jira/Zephyr to validate the functionalities of Frontend Coupon
Manager Web API application using Postman.
 Prepared Test Condition, Test Scenarios and Test Script for E-Commerce application as well as for POS.
 Tested OMS application features like creating account,placing order,accept order by manufacturer,fulfill
order,Reject order,Short pick order, Full pick order, Partial order,WFMA, Abandon order, localization,
Order flow through, Email configurations as part of E-Commerce application testing.
 Developed script and performed Web Service testing using POSTMAN for functional and regression test.
 Extensively used SQL query to Create, update, reset and validate status of coupon.Verified test
execution results on Database testing using SQL query and data validation.
 Validated XML responses generated for different Web Services using SOAP UI.
 Executed test cases and logged defects using MTM, Jira/Zephyr andXray.
 Performed UAT,Integration, Regression, Performance, Validation, Functional and End-to-End testing on
E-commerce Application.
 Responsible for the Analysis of software applications and computer systems, batch process modules, UI
screens, API testing and Data validation.
 Reviewed the COS (Condition of Satisfaction) from Agile to create the test scenarios.
  Configured backend application and content testing of various POS functions: Sales Transaction Set
including Purchases, Purchases with Cash, Check Authorizations, Merchandise Returns, etc.Created
documentation for Verification of transactions at POS. Involved store opening and closing procedure
testing, Tax table verification, New hire confirmation. Also, for Credit card, Debit card and Gift card
authorization validation at POS and backend.
 Worked with all Agile development and Scrum process throughout the entire project.
 Coordinated with Developer, multiple teams both internal and external to specify Planning, Execution,
Reporting Requirements and Defects.

MicronTechnology Inc, Meridian, ID June 2018 –May 2019

QA Analyst/Test Engineer

Responsibilities:

 Responsible for Requirement Analysis, Test Case creation, Test Data Preparation, Execution, Defect
Management, Test Closure activities & Status Reporting in preparation of Developmentusing
JIRA/Zephyr/Confluence/ALM based on Business Requirements and Technical Specifications to
ensure product meets functional and design specifications.
 Extensively involved in various phases of Manual Testing.
 Interacted with business analysts and developers in requirement analysis, testing and
documentation for application development in Agile environment.
 Created Test documentation, Test Scenarios, Test Scripts, Test Data using Confluence document
management, Jira and Zephyr. Developed Test Metrics on the weekly basis for senior management.
 Responsible for Functional, Regression, UAT, SFDC,SAP-CRMTesting, Browser Testing,Web and E-
commerce Application Testing.
 Logging and tracking the defects using JIRA /Zephyr and retesting and tracking the defects until
closure.
 Worked on SAP CRM Service Management, which includes Service Order, Service Confirmation,
Service Contracts, Installed Base, and Integration with WSC for Billing & Business Logistic which
includes Order Types, Delivery Types, Delivery Processing, Shipment, Invoice, Purchase Order and
Invoice receipt.
 Performed alvalidation between UI to Salesforce, SAP (i.e., field mapping etc.) and E2E
functionalities with in SFDC environment.Worked on UI, functional and regression testing of custom
Salesforce features in sandbox environment.
 Recording scripts in Selenium IDE while seeding application and editing the scripts to automate the
process of seeding future component/features that are similar.
 Collaborate with Reservations Agile Team; support them with UI developer tasks and manual
testing.
 Extensively involved in daily SCRUM, Sprint Planning, Status report, Sprint greening and
retrospective meeting.
 Responsible for reporting daily status and progress of testing to the project teamin daily SCRUM
meeting.
 Created detailed QA documentation including QA reports, actively participated in SQA and project
status meetings.
  Co-ordinate withthe Offshore/Onsite team members, QA Manager and Project Manager on the test
progress and quality of deliverables.
 Communicated clearly and effectively, both orally and in writing at all levels within the organization.
 Strong problem solving and analytical skills, with profound ability to prioritize and multi task goals in
order to meet the time requirements.

Verizon, Irving, TX Sep 2017 - May 2018

QA Test Engineer
Responsibilities:
 Performing Smoke, Regression and Performance testing using StormTest.
 Performing testing on Mobile applications manually andautomated test scripts using StormTest and
APPIUM.
 Preparation of high-level scenarios and writing the test cases.
 Involved in all phases of STLC and SDLC with timely delivery against deadlines with QA methodologies
such as Agile Scrum.
 Extensively involved in daily Scrum, Sprint Planning, Status Report, Sprint Greening and Retrospective
meeting.
 Logging and tracking the defects using JIRA /Zephyr and retesting and tracking the defects until closure.
 Work closely with the business team, architects, System analysts, development teams and application
project managers throughout the lifecycle of the project to achieve the business objective.
 Working on Vz Video Product of Verizon Fios.
 Currently Working on STB test automation tool on Storm Test Servers with 16 slots each.
 Script development of new features and coding as per the requirements using Python.
 Performing testing and full lifecycle support for FIOS services including the testing of equipment such as
Set Top Boxes, IPC and VMS.
 Conducting performance testing on the VMS and IPC comparing the results for different builds.
 Downloading the latest build on different STBs. Preparing and execute project as per the Project Plan.
 Carry out Quality Assurance activities for all deliverables, so that code and test results are delivered
without any defect.
 Monitor and Control the project activities and Report progress to Management.
 Responsible for the overall quality and timeliness of the deliverables.
 Perform Risk Analysis throughout the project’s lifecycle & come up with a mitigation strategy.
 Participating in test status calls with clients andon calls with StormTest support team for issues.
 Integrated Automation scripts in Continuous Integration tools Jenkinsfor nightly consignment run of the
Script and configured to email reports during a build failure.
 Working on automation framework and test scripts using robot.py for multiple platforms.
 Video Processing is performed using Storm on Python in windows, iOS and Android environment.

Centers for Medicare & Medicaid Services Baltimore, MD Jun 2015 - Aug 2017
QA/UAT Analyst
Responsibilities:

 Preparing Test Conditions, Test Scenarios and Test Cases based on the Client need.
  Performing User Acceptance Testing (UAT) and End to End Testing from seeding initial applications
to making final payments.
 Customized the Test Case and Test Plans in Quality Center/ALM according to the requirements of the
project.
 Executed test cases in Test Lab and logged in defects for failed test cases using ALM.
 Executing both positive and negative test cases to assure the quality of the application thoroughly.
 Testing in multiple environments such as TRN, PRD and STG.
 Logging into Oracle Siebel and making necessary changes to dates, enrollment periods and other
categories as needed before choosing a plan and processing payments.
 Writing and Executing different SQL Queries to perform data validation including SELECT, DELETE,
UPDATE, INSERT for Backend testing.
 Tracking, reviewing, and analyzing defects using Buganizer.
 Validated Web Service including request & response validation using SOAP UI Pro.
 Regularly attending Defect Triage Meetings or Defect Calls with the Development Team.
 Working in the Agile Environment with three-weeks long Sprint and taking part in Daily Scrum and
Stand Up meetings with the whole Agile teambefore each release and frequently working extra
hours during weekends and after regular office hours to accommodate the QA Timeline.
 Regularly meeting with clients and working on-site as per client need.
 Following and/or preparing Workarounds and Job-Aids for the convenience of the testing team.
 Performing Cross Browser Testing in Internet Explorer, Google Chrome, Mozilla Firefox etc.

Huntington Bank, Columbus, OH July 2014 - May 2015

QA Analyst
Responsibilities:
 Involved in Design and Development of test plans based on high-level and detailed designs.
Analyzed the user/business requirements and functional specs documents.
 Used Quality Center/ALM for entering Requirement, Test case and entering Defects and its Tracking.
 Reviewed functional/design specifications, and other relevant documents to extract test
requirements.
 Developed Test Plan, Test Cases and Test Scripts using Hp Quality Center/ ALM in Waterfall and
Agile methods.
 Created Transactions and reusable actions by using HP Quick Test Pro/UFT.
 Conducted Functionality, smoke testing and Security testing manually during the various phases of
the development of the application.
 Tested mobile apps in iOS and Android systems using real devices.
 Performed execution of test cases manually to verify expected result.
 Checked the complete flow through the front and backend and used SQL queries to extract the data
from the database using end-to-end testing.
 Involved in server-side testing as well as client-side testing to find the issues.
 Tested the application by inserting check points and synchronization points in test scripts using
Quick Test Professional.
 Automate product array module using UFT & VBScript. Extensively used Descriptive Programming to
handle dynamic object.
 Performing UAT testing on ATM machines and other banking equipment.
 Coordinated with developers discussed issues to take timely action. Conducted Meetings to Team
Review Status Reports submitted in time.