HD 2000 IP

PHONE

USER MANUAL
Depaepe
Tel : 33 (0) 1 30 25 81 60
Fax : 33 (0) 1 39 98 61 24
Site Web : www.depaepe.com
 Table of Content
1. WELCOME ................................................................................................................…. 4
2. WHAT IS IN THE PACKAGE ....................................................................................…. 4
3. Key Features ............................................................................................................…. 5
4. Hardware specification. ..........................................................................................…. 6
5. INSTALLATIONS ......................................................................................................…. 6
5.1. Power and LAN connection ........................................................................………….. 6
5.2. Walls mount installation: .............................................................................………….. 8
6. Get Familiar with the telephone ...........................................................................…..10
7. BASIC OPERATIONS .............................................................................................…. 12
7.1. Get Familiar with Voice menu (keypad models only) ...............................…………... 12
7.2. Make a Phone call (keypad models only) .................................................…………... 14
7.2.1. Completing Calls ..............................................................................………………..14
7.2.2. Quick IP Call Mode ...........................................................................………………..14
7.3. ANSWERING PHONE CALLS .................................................................…………….15
7.3.1. Receiving Calls ................................................................................…………….…..15
7.4. PHONE FUNCTIONS DURING A PHONE CALL (keypad models only) .…………….15
7.4.1. Call Hold ...........................................................................................………………. 15
7.4.2. Call Waiting and Call Flashing .........................................................……………….. 15
7.4.3. Call Transfer .....................................................................................………………. 15
7.4.3.1 Blind Transfer .............................................................................………………….. 15
7.4.3.2 Attended Transfer ........................................................................………………… 15
7.4.4. Conference Call ................................................................................………………. 16
7.4.5. Mute incoming calls ..........................................................................………………. 16
7.4.6. Voice Messages (Message Waiting Indicator) .................................……………….. 16
7.5. CALL FEATURES (keypad models only) ..................................................…………... 17
7.5.1. Call Features Tables .........................................................................………………. 17
8. CONFIGURATION GUIDE ......................................................................................….. 18
8.1. Configuring HD2000IP using Web Browser .............................................…………… 18
8.1.1. Get the IP address of the HD200IP: ................................................……………….. 18
8.1.2. Accessing the Web Configuration ....................................................………………. 18
8.1.3. User Programming and Configuration .............................................……………….. 19
8.1.4. Login, Passwords .............................................................................………………. 19
8.1.5. Configuration Options and Explanations..........................................……………….. 20
8.1.5.1 Device Status ..............................................................................…………………. 20
8.1.5.2 Account ......................................................................................………………….. 22
8.1.5.3 Network .....................................................................................…………………... 33
8.1.5.4 Setting .......................................................................................…………………... 37
8.1.6. Saving the Configuration Changes ..................................................……………….. 48
8.1.7. Rebooting the HD2000IP .................................................................………………. 48
8.1.8. Configuration through a Central Server ...........................................……………….. 48
9. SOFTWARE UPGRADE .........................................................................................….. 50
10. RESTORE TO FACTORY DEFAULT SETTINGS ..................................................…. 51

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1. WELCOME
The IP PHONE HD2000IP is an internet telephone set that features superb audio quality, rich
functionalities, high level of integration, and compactness. By converting analog voice for
transmission over the internet, the IP Phone HD2000IP allows users with broadband internet
connections to make calls to and from anywhere in the world. The IP PHONE HD2000IP is fully
compatible with SIP industry standard and can interoperate with many other SIP compliant devices
and software on the market.

2. WHAT IS IN THE PACKAGE

The HD2000IP package contains:

➢ One HD2000IP VoIP Phone
➢ One power supply (option)

➢ Quick installation guide and quick user guide

➢ 1 thin screw, 2 bigger screws, 1 foam.

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3. Key Features
➢ Support SIP 2.0 (RFC 3261), TCP/UDP/IP, RTP/RTCP, HTTP, ICMP, ARP/RARP,
DNS, DHCP, NTP, PPPoE, STUN, UPNP,TFTP, etc.
➢ Powerful Digital Signal Processing (DSP) technology to ensure superior audio
quality
➢ Support various codecs including G.711 (PCM a-law and u-law), G.723.1 , G.729A/
B, G.726-32, G.722, GSM_FR, iLBC.
➢ Support standard encryption and authentication (DIGEST using MD5, MD5-sess),
AES ?
➢ Support for Layer 2 QoS (802.1Q/VLAN Tag, 802.1p) and Layer 3 QoS (ToS,
DiffServ, MPLS)
➢ Support Silence Suppression, VAD (Voice Activity Detection), CNG (Comfort
Noise Generation), Acoustic Echo Cancellation (AEC) with Acoustic Gain
Control(AGC) for speakerphone mode.
➢ Support automated provisioning for mass deployment ,RTP and TLS (pending)for
security
protection
➢ Support automated NAT traversal without manual manipulation of firewall/NAT
➢ Support Hold, Transfer, Forward, 3-way Conference, in-band and out-of-band
DTMF, Call
Waiting, Call Log, Off-hook Auto Dial, Auto Answer, Downloadable Ringtones,
SMS,Direct IP Call, Intercom, Paging, Pick up.
➢ Support syslog, full duplex hands-free speakerphone with advanced acoustic echo
cancellation, redial, volume control, voice mail with indicator, downloadable ring
tones.
➢ Provide easy configuration through manual operation (phone keypad), Web
interface or automated centralized configuration file via TFTP, HTTP, FTP, HTTPS.
➢ Support 6 dedicated function keys: Mute, 3 level volume key, Flash (Hold),
Message, Conference, Redial.
➢ Support 3 levels ringer volume ( high/middle/off for HD2000IP with keypad,
high/middle/low for HD2000IP urgence)

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4. Hardware specification.

Model HD2000IP
LAN interface 1x RJ45 100Base-T(PoE supported)
PoE Class 4 Power consumption 1,600 mW
Current consumption 34 mA
Power supply (optional) Input: 100-240VAC 50-60 Hz
Output: +5VDC, 1200mA
CE/FCC/UL certification
Dimension 215 x 165 x 70 mm (L x W x H)
Weight 0.9kg
Temperature 40 – 130 F
5 – 45 C
Humidity 10 - 90%

5. INSTALLATIONS
5.1. Power and LAN connection
Following are the steps to install a HD2000IP:
➢ Connect Ethernet cable from back of the phone (LAN Port) to a PoE port of switch
or router.
➢ If you don’t have PoE switch or router, please use power adapter (optional) into
back of the phone and connect it to a power outlet.

Concealed
screw hole

RJ45 plug network

cord connection

Wall mount
fixing holes

DC 5V

RJ9 plug handset

cord entry
5
Power Jack 5V DC power port
LAN 10/100Mbps RJ45 port for LAN
Handset Jack RJ9 port connect to handset

SAFETY COMPLIANCES
The HD2000IP phone complies with FCC/CE and various safety standards. The HD2000IP
power adaptor (optional) is compliant with these standards. Only use the HD2000IP power
adaptor provided by Depaepe. The manufacturer’s warranty does not cover damages to
the phone caused by unsupported power adaptors.

WARRANTY
If you purchased your HD2000IP from a reseller, please contact the company where you
purchased your phone for replacement, repair or refund. If you purchased the product
directly from DEPAEPE technologies, contact your DEPAEPE’s Sales and Service
Representative for a RMA (Return Materials Authorization) number before you return the
product. DEPAEPE reserves the right to remedy warranty policy without prior notification.

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5.2. Walls mount installation:
The HD2000 IP comes with a small plastic bag containing 1 thins screw and a foam plug
to be used for preventing theft or unauthorized removal, 2 bigger screws for wall mount
fixing.
1) Drill 2 holes as shown on the wall mounting layout (see the next drawing). Install the 2
bigger screws in those holes on the wall.

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2) If the telephone must be secured against thefts or unauthorized removal, drill a third
hole as shown on the wall mounting layout.
3) Check the LAN or/and Power connection.
4) Align the 2 slots at the base of the HD2000IP in front of the 2 screws and pull down.
5) If needed, install the third screw though the hole located above the telephone (see the
page
6) and hide it with the foam plug.

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 6. Get Familiar with the telephone

Handset, on hold
position*
Speaker

Speed dial keys

(HD2000
urgence models only) Volume adjustment

Key pad
R Flash

Mute
LEDs for ringer and
Message

Message

Conference
Ringer volume

Redial

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*Handset on hold position: This feature can be used to secure the handset while waiting
for someone to ‘come to the phone” without going back to on-hook condition.

Keypad Buttons Keypad Buttons Definitions

0 - 9, *(.), # To input: numbers, *(.), #
Stop voice to receiver (Mute key).

Enter to retrieve voice mails or other

messages
+/- ** Control the earpiece (Handset) volume, the
last
state is memorized, when you press the
key, you
increase the volume up to the maximum
step, a
new pressing goes to the first step
R Switch the call (Transfer key)
ConF Conference call for three sides
# Press # button to send a call immediately
before
“no key entry timeout” value Expires
Bis redial the last number dialed
Speed dial keys Short cut of register call

**Note:
Level By Level + XdB Level + 2XdB Level + 3XdB
Level -2XdB Level -XdB default

Press +/- Press +/- Press +/- Press +/- Press +/- Press +/-

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7. BASIC OPERATIONS
7.1. Get Familiar with Voice menu (keypad models only)
HD2000IP has stored a voice prompt menu for quick access to settings and simple
configuration. You can enter this voice prompt menu one ways
➢ Pick up the receiver of the telephone and press “***”
A voice will say, “Enter the new option.” At this point, you can select from the following
menu voice prompt options to begin using the HD2000IP:

Menu Voice Will Say the Following:

Main “Enter a Menu Option” Enter “*” for the next menu option
Menu Enter “#” to return to the main
menu
Enter 01 – 08,12 - 17, 47, 86 or 99
Menu
option
01 “DHCP Mode”, “Static IP Mode” Enter ‘9’ to toggle the selection
If user selects “Static IP Mode”,
user needs
configure all the IP address
information
through menu 02 to 05.
If user selects “Dynamic IP Mode”,
the
device will retrieve all IP address
information
from DHCP server automatically
when user
reboots the device.
02 “IP Address “ + IP address The current WAN IP address is
announced. If
in Static IP Mode, enter 12-digit
new IP
address like 192168000123.
03 “Subnet “ + IP address Same as Menu option 02
04 “Gateway “ + IP address Same as Menu option 02
05 “DNS Server “ + IP address Same as Menu option 02
06 “MAC Address” Announces the Mac address of the
unit.
07 Preferred Vocoder Enter “9” to go to the next
selection in the
list: PCM U
➢ PCM A
➢ G-726
➢ G-723
➢ G-729

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08 Your number is The current number is announced.
12 WAN Port Web Access Enter “9” to toggle between enable
and
disable
13 Firmware Server IP Announces current Firmware Server IP Announces current Firmware
address Server IP
address. Enter 12 digit new IP
address.
14 Configuration Server IP Announces current Config Server
Address Path IP
address. Enter 12 digit new IP
address.
15 Upgrade Protocol Upgrade protocol for firmware and
configuration update.
Enter “9” to toggle between TFTP
and HTTP
16 Firmware Version Firmware version information.
17 Firmware Upgrade Firmware upgrade mode. Enter “9”
to rotate
among the following three options:
1.
2. always check
check when pre/suffix changes
3. never upgrade
47 “Direct IP Calling” Enter the target IP address to
make a direct IP
call, after dial tone. (See “Make a
Direct IP
Call”.)
99 “RESET” Enter “9” to reboot the device; or
Enter MAC address to restore
factory default
setting (See Restore Factory
Default Setting
section)
“Invalid Entry” Automatically returns to Main
Menu
Other Menu Prompt Features:
➢ “*” shifts down to the next menu option
➢ “#” returns to the main menu
➢ “9” functions as the ENTER key in many cases to confirm an option
➢ All entered digit sequences have known lengths - 2 digits for menu option and 12
digits for IP address. Once all of the digits are collected, the input will be processed.
➢ Incorrect keyed entry cannot be deleted or undone. The HD2000IP will prompt you
to start over by telling you that you made an error.

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7.2. Make a Phone call (keypad models only)
7.2.1. Completing Calls
There are two ways to complete a call:
➢ DIAL: To make a phone call.
• Take Handset off-hook
• The phone will have a dial tone.
• Enter the phone number
• Waiting for 4 seconds or press the # key
Note: 1) The value ‘no key entry time out’ by default is 4 seconds, you can change it.
2) You can also modify the dial plan for send a call immediately.

➢ REDIAL : To redial the last dialed phone number .

• Take Handset off-hook
• press Bis button.

7.2.2. Quick IP Call Mode

Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP
proxy. VoIP calls can be made between two phones if:
• Both phones have public IP addresses, or
• Both phones are on a same LAN/VPN using private or public IP addresses, or
• Both phones can be connected through a router using public or private IP addresses
(with necessary port forwarding or DMZ)

The HD2000IP also supports Quick IP call mode. This enables the phone to make direct
IP-calls, using only the last few digits (last octet) of the target phone’s IP-number.
This is possible only if both phones are in under the same LAN/VPN. This simulates a PBX
function using the CMSA/CD without a SIP server. Controlled static IP usage is
recommended.
For example:
192.168.0.2 calling 192.168.0.3 -- dial *473 follow by #
192.168.0.2 calling 192.168.0.23 -- dial *4723 follow by #
192.168.0.2 calling 192.168.0.123 -- dial *47123 follow by #
192.168.0.2: dial *473 and *4703 and *47003 results in the same call -- call 192.168.0.3
NOTE: If you have a SIP Server configured, a Direct IP-IP still works. If you are using
STUN, the Direct IPIP call will also use STUN. Configure the “Use Random Port” to “NO”
when completing Direct IP calls.

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7.3. ANSWERING PHONE CALLS
7.3.1. Receiving Calls
1. Incoming single call: Phone rings with selected ring-tone. Answer call by taking
Handset.
2. Incoming multiple calls: When another call comes in while having an active call, the
phone will produce a Call Waiting tone (stutter tone). Answer the incoming call by pressing
the “R” key. The current active call will be put on hold.

7.4. PHONE FUNCTIONS DURING A PHONE CALL

(keypad models only)
7.4.1. Call Hold
While in conversation, pressing the “R” button will put the remote end on hold. Pressing
the “R” button again will release the previously Hold state and resume the bi-directional
media.

7.4.2. Call Waiting and Call Flashing

If call waiting feature is enabled, while the user is in a conversation, he will hear a special
stutter tone if there is another incoming call. User then can press R button to put the
current call
party on hold automatically and switch to the other call. Pressing flash button toggles
between the
two active calls.

7.4.3. Call Transfer

HD2000IP supports both blind and attended call transfer. Each is easy to use. Use blind
transfer
if you want to transfer a call without speaking with someone first; use attended transfer if
you
want to speak with the someone prior to transferring call.

7.4.3.1 Blind Transfer

Transfer an active call to a third party without announcement.
Press the R button and wait for a dial tone. Dial the third party’s phone number followed by
the # button.
Hang up to transfer the call
NOTE: The “Enable Call Feature” must be configured to “Yes” in the web configuration
page to enable this feature.

7.4.3.2 Attended Transfer

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Transfer an active call to a third party with attended.
Press R button and make a call and automatically place the ACTIVE call on HOLD. Once
the call is established, hang up to transfer the call.

NOTE: To transfer calls across SIP domains, SIP service providers must support transfer
across
SIP domains.

7.4.4. Conference Call

HD2000IP phone supports 3-way conference.
Assuming that call party A and B are in conversation. A wants to bring C in a conference:
➢ A presses the “R” button to get a dial tone and put B on hold
➢ A dials C’s number then “SEND” key to make the call
➢ If C answers the call, then A presses “CONF” button to bring B, C in the conference.
➢ If C does not answer the call, A can press R back to talk to B.

NOTE:
➢ During the conference, if B or C drops the call, the remaining two parties can still
talk. However, if A the conference initiator hangs up, all calls will be terminated.

7.4.5. Mute incoming calls

Press the Mute button to enable/disable muting the microphone.

7.4.6. Voice Messages (Message Waiting Indicator)

A blinking red MWI (Message Waiting Indicator) indicates a message is waiting. Press the
MSG button to retrieve the message. An IVR (Interactive Voice Response) will prompt the
user through the process of message retrieval.

NOTE: Account requires a voicemail portal number to be configured in the “voicemail user
id” field.

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7.5. CALL FEATURES (keypad models only)
7.5.1. Call Features Tables
Following table shows the call features of HD2000IP :

Key Call Features

*30 Block Caller ID (for all subsequent calls)
*31 Send Caller ID (for all subsequent calls)
*67 Block Caller ID (per call)
*82 Send Caller ID (per call)
*50 Disable Call Waiting (for all subsequent calls)
*51 Enable Call Waiting (for all subsequent calls)
*70 Disable Call Waiting. (Per Call)
*71 Enable Call Waiting (Per Call)
*72 Unconditional Call Forward.
To use this feature, dial “*72” and get the dial tone.
Then dial the forward
number and “#” for a dial tone, then hang up.
*73 Cancel Unconditional Call Forward.
To cancel “Unconditional Call Forward”, dial “*73”
and get the dial tone, then
hang up.
*90 Busy Call Forward.
To use this feature, dial “*90” and get the dial tone.
Then dial the forward
number and “#” for a dial tone, then hang up.
*91 Cancel Busy Call Forward.
To cancel “Busy Call Forward”, dial “*91” and get
the dial tone, then hang up.
*92 Delayed Call Forward.
To use this feature, dial “*92” and get the dial tone.
Dial the forward number
and “#” for a dial tone and then hang up.
*93 Cancel Delayed Call Forward.
To cancel this feature, dial “*93”, get the dial tone,
and then hang up.
Flash/Hook Call waiting indication.
When in conversation without an incoming call, this
action will switch to a new
channel to make a new call.

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8. CONFIGURATION GUIDE
8.1. Configuring HD2000IP using Web Browser
HD2000IP has embedded Web server and HTML pages that allow users to configure the
HD2000IP through an easy-to-use Web browser interface such as Firefox browser. Below
is a screen shot of the HD2000IP configuration page:

8.1.1. Get the IP address of the HD200IP:

Connect the HD2000 IP to a network via standard Ethernet cable, be default the
HD2000IP is in DHCP mode.
If it is the HD2000IP with keypad, use the voice menu to get the IP address of the
HD2000IP (see the 7.1 get familiar with voice menu)
If you have the HD2000 IP urgency, use a standard network protocol analyzer (for e.g.
Wireshark) to eavesdrop the IP address allocated to the base unit by the DHCP server.
You can also contact with your administrator to get the IP address allocated to HD2000IP
by DHCP server.

8.1.2. Accessing the Web Configuration

The HD2000IP configuration page can be accessed via your web browser by entering the
WAN IP
address: http://yourip’s
Be sure that your PC is connected to the same VLan with the HD2000IP.

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8.1.3. User Programming and Configuration
From your web browser, the HD2000IP will show the following login screen:

Enter the password and click on the “Login” button

8.1.4. Login, Passwords
Password is case sensitive and all Depaepe devices come with factory default password
as indicated below:
Advanced User Password for access to Super User Options: admin
End User Password for access to Basic User Options: 1234

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8.1.5. Configuration Options and Explanations
After a correct password is entered in the login screen, the embedded web server inside
the HD2000IP will show the configuration page, which is explained in details below:

8.1.5.1 Device Status

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Home – Status
Options Meaning
Version
Product Model Contains the product model info
Firmware Version •Boot: Booting code version number.
• IMG: This is the main software (firmware)
release number, always used
to identify the software (firmware) system of the
phone.
• ROM: This is the main software (firmware)
release number, always
used to identify the software (firmware) system
of the phone.
• DSP: Powerful Digital Signal Processing
(DSP) technology to ensure
superior audio quality.
Account Status
Account Indicates whether account are registered to the
related SIP server(s).
Network
WAN Port Type This field shows type of IP address of
HD2000IP.
WAN IP Adess This field shows IP address of HD2000IP.
Subnet Mask This field shows Subnet Mask address of
HD2000IP.
Gateway This field shows Gateway address of HD2000IP.
Primary DNS This field shows Primary DNS address of
HD2000IP.
Secondary DNS This field shows Secondary address of
HD2000IP.
MAC Address This field shows MAC address of HD2000IP.
Device type This field shows device type : bridge or routeur.
Memory Free Administrator information
System Up Time Shows system up time since the last reboot.
Restart This button will
restart the voip
application.

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8.1.5.2 Account

21
Account – Basic
Options Meaning
Account Status Indicates whether accounts are registered to the related SIP server(s).
Account Active When set to Yes the FXS port is activated
Sip.mycompany.com or IP Adress.
Primary SIP Server This field contains the URI string or the IP address (and port, if
different from 5060) of the SIP primary server. e.g., the following are
some valid examples: sip.my-voip-provider.com, or
sip:my-company-sip-server.com, or 192.168.1.200:5066
Failover SIP server This field contains the URI string or the IP address (and port, if
different from 5060) of the SIP failover server. e.g., the following are
some valid examples: sip.my-voip-provider.com, or
sip:my-company-sip-server.com, or 192.168.1.200:5066
Optional, used when primary server no response.
Second Failover Sip This field contains the URI string or the IP address (and port, if
Server different from 5060) of the SIP Second failover server. e.g., the
following are some valid examples: sip.my-voip-provider.com, or
sip:my-company-sip-server.com, or 192.168.1.200:5066
Optional, used when failover SIP Server no response.
Prefer Primary SIP Optional, used when failover SIP Server no response.
Server Yes – will register to primary server if failover registration expires.
Outbound proxy This field contains the URI string or the IP address (and port, if
different from 5060) of the outbound proxy. If there is no outbound
proxy, this field SHOULD be left blank. If not blank, all outgoing
requests will be sent to this outbound proxy.
e.g., proxy.myprovider.com? or IP Address, if any.
Backup Outbound This is usually Set as IP Address
Proxy
SIP Transport Default is UDP.
NAT Transersal This parameter defines whether or not the HD2000IP NAT traversal
mechanism is activated. If activated (by choosing “Yes”) and a STUN
server is also specified, then the HD2000IP performs according to the
STUN client specification. Using this mode, the embedded STUN client
will detect if and what type of firewall/NAT is being used. If the
detected NAT is a Full Cone, Restricted Cone, or a Port-Restricted
Cone, the HD2000IP will use its mapped public IP address and port in
all of its SIP and SDP messages. If the NAT Traversal field is set to
“Yes” with no specified STUN server, the HD2000IP will periodically
(every 20 seconds or so) send a blank UDP packet no payload data) to
the SIP server to keep the “hole” on the NAT open.

22
Label The name show on the LCD of the current device
SIP User ID SIP service subscriber’s User ID
Authenticate ID SIP service subscriber’s Authenticate ID. Can be identical to or
different from SIP User ID
Authenticate SIP service subscriber’s account password
Password
Name SIP service subscriber’s Label which will be used for Caller ID display.
DNS Mode Default is ARecord. If select SRV the client will use DNS SRV for
server
Lookup.
User ID is Phone If the HD2000IP has an assigned PSTN telephone number, this field
Number should be set to “Yes”. Otherwise, set it to “No”. If “Yes” is set, a
“user=phone” parameter will be attached to the “From” header in SIP
request
SIP Registration This parameter controls whether the HD2000IP needs to send
REGISTER messages to the proxy server. The default setting is “Yes”.
Unregister On Default is “No.” If set to “Yes”, then the SIP user will be unregistered
Reboot on reboot.
Register Expiration This parameter allows the user to specify the time frequency (in
minutes) the HD2000IP refreshes its registration with the specified
registrar. The default interval is 60 minutes (or 1 hour). The maximum
interval is 65535 minutes (about 45 days).
Outgoing call Default is No. If set to “Yes,” user can place outgoing calls even when
without registration not registered (if allowed by ITSP) but is unable to receive incoming
calls.
Local SIP Port This parameter defines the local SIP port the HD2000IP will listen and
transmit. The default value for FXS port is 5060. The default value for
FXO port is 5062.
Use Random port This parameter, when set to Yes, will force random generation of both
the local SIP and RTP ports. This is usually necessary when multiple
HD2000IP are behind the same NAT.
Voice Mail User ID The number for check voice mail.
RPort RPort in RFC 3581.
RFC 2543 Hold By default is Yes. Enable if Yes or disable if No : Hold

23
24
Account – Codec
Options Meaning
Meaning
Preferred Vocader In The HD2000IP supports up to 6 different Vocoder types including
listed order G.711 A-/U-law,G.723.1, G.726, G.729A/B, G.722, iLBC, GSM_FR .
Depending on the product model, some of these Vocoders may not be
provided in standard release.
Users can configure Vocoders in a preference list that will be included
with the same preference order in SDP message. The first Vocoder in
this list can be entered by choosing the appropriate option in “Choice
1”. Similarly, the last Vocoder in this list can be entered by choosing
the appropriate option in “Choice 6”.
Voice Frames Per This field contains the number of voice frames to be transmitted in a
TX single packet. When setting this value, the user should be aware of the
requested packet time (used in SDP message) as a result of
configuring
this parameter. This parameter is associated with the first vocoder in
the
above vocoder Preference List or the actual used payload type
negotiated between the 2 conversation parties at run time. e.g., if the
first vocoder is configured as G723 and the “Voice Frames per TX” is
set to be 2, then the “ptime” value in the SDP message of an INVITE
request will be 60ms because each G723 voice frame contains 30ms
of
audio. Similarly, if this field is set to be 2 and if the first vocoder
chosen
is G729 or G711 or G726, then the “ptime” value in the SDP message
of an INVITE request will be 20ms. If the configured voice frames
per
TX exceeds the maximum allowed value, the HD2000IP will use and
save the maximum allowed value for the corresponding first vocoder
choice. The maximum value for PCM is 10(x10ms) frames; for G726,
it
is 20 (x10ms) frames; for G723, it is 32 (x30ms) frames; for
G729/G728, 64 (x10ms) and 64 (x2.5ms) frames respectively.
PTime(ms) By default 20ms. G723 voice frame contains 30ms of audio.
G723 Rate This defines the encoding rate for G723 vocoder. By default, 6.3kbps
rate is chosen.
iLBC mode Mode 20ms or 30ms default 20ms.
iLBC Payload Type from 96 to 127, default is 97

25
26
27
Account -Advanced
Options Meaning
DTMF Payload Type This parameter sets the payload type for DTMF using RFC2833
DTMF Type Send DTMF as in-audio, According to RFC 2833 or SIP INFO
message.
Send Flash event This parameter allows users to control whether to send an SIP
NOTIFY
message indicating the Flash event, or just to switch to the voice
channel when users press the Flash key.
Enable Call Feature Default is No. If set to Yes, Call Forwarding & Do-Not-Disturb are
supported locally (see P.17)
if Yes, call features using star codes will be supported locally
Proxy Require SIP Extension to notify SIP server that the unit is behind the
NAT/Firewall.
Use NAT IP NAT IP address used in SIP/SDP message. Default is blank.
SRTP Mode Secure Real-Time Transport Protocol (SRTP) encrypts the RTP
during
VoIP phone.
VAD Default is No. VAD allows detecting the absence of audio and
conserve
bandwidth by preventing the transmission of "silent packets" over the
network.
Symmetric RTP Default is No. When set to Yes the device will change the destination
to
send RTP packets to the source IP address and port of the inbound
RTP
packet last received by the device.
Jitter Buffer Type Select either Fixed or Adaptive based on network conditions.
Jitter Buffer Lengh Select Low, Medium or High based on network conditions.
Account Ring Tone There are 8 uniquely defined ring tones.
Ring Timeout Incoming call will stop ringing when not picked up given a specific
period of time.
Use # As Dial Key This parameter allows users to configure the “#” key to be used as the
“Send” (or “Dial”) key. If set to “Yes”, pressing this key will
immediately trigger the sending of dialed string collected so far. In
this
case, this key is essentially equivalent to the “(Re)Dial” key. If set to
“No”, this “#” key will then be included as part of the dial string to be
sent out.
Dial Plan Dial Plan Rules:-
1. Accept Digits: 1,2,3,4,5,6,7,8,9,0
2. Grammar: x - any digit from 0-9;

28
 a. xx+ - at least 2 digit number;
b. ^ - exclude;
c. [3-5] - any digit of 3, 4, or 5;
d. [147] - any digit 1, 4, or 7;
e. <2=011> - replace digit 2 with 011 when dialing
• Example 1: {[369]11 | 1617xxxxxxx} –
Allow 311, 611, 911, and any 10 digit numbers of leading digits 1617
• Example 2: {^1900x+ | <=1617>xxxxxxx} –
Block any number of leading digits 1900 and add prefix 1617 for any
dialed 7 digit numbers
• Example 3: {1xxx[2-9]xxxxxx | <2=011>x+} –
Allow any length of number with leading digit 2 and 10 digit-
numbers
of
leading digit 1 and leading exchange number between 2 and 9; If
leading
digit is 2, replace leading digit 2 with 011 before dialing
3. Default: Outgoing - {x+}
Subscribe for MWI Default is No. When set to “Yes” a SUBSCRIBE for Message
Waiting
Indication will be sent periodically.
Send Anonymous If this parameter is set to “Yes”, the “From” header in outgoing
INVITE
message will be set to anonymous, essentially blocking the Caller ID
from displaying.
Anonymous Call Default is No. If set to Yes, incoming calls with anonymous Caller ID
Rejection will be rejected with 486 Busy message.
Check SIP User ID When the phone receive INVITE, at first it will check if it is right the
‘To’ in the message.
Auto answer Enable or disable the ‘auto answer’ feature
Allow Auto Answer By Enable or disable ‘auto answer’ when some call use Call-info to
Call-Info activate
this feature.
Turn off Speaker on When the remote user hang up, the phone will disable the speaker.
remote disconnect
Session Expiration The SIP Session Timer extension enables SIP sessions to be
periodically “refreshed” via a SIP request (UPDATE, or re-INVITE.
Once the session intervaexpires, if there is no refresh via a UPDATE
or
re-INVITE message, the session is terminated.
Session Expiration is the time (in seconds) at which the session is
considered timed out, provided no successful session refresh
transaction
occurs beforehand.
The default value is 180 seconds.

29
Min-SE Defines the minimum session expiration (in seconds). Default is 90
seconds.
Caller Request Timer If set to “Yes”, the phone will use session timer when it makes
outbound calls if remote party supports session timer.
Callee Request Timer If selecting “Yes”, the phone will use session timer when it receives
inbound calls with session timer request.
Force Timer If set to “Yes”, the phone will use session timer even if the remote party
does not support this feature. If set to “No”, the session timer is enabled
only when the remote party supports this feature. To turn off Session
Timer, select “No” for Caller Request Timer, Callee Request Timer,
and Force Timer.
UAC Specify Refresher As a Caller, select UAC to use the phone as the refresher, or UAS to use
the Callee or proxy server as the refresher.
UAS Specify Refresher As a Callee, select UAC to use caller or proxy server as the refresher, or
UAS to use the phone as the refresher.
Force Invite Session Timer can be refreshed using INVITE method or UPDATE
method. Select “Yes” to use INVITE method to refresh the session
timer.
Hook Flash Timing The time break for hook flash
Eventlist BLF URL Used for BLF list, phone will get BLF INFO from the URL
Shared Line Used for Broadsoft server, two or more device use a same account,
when one of these devices activate a line, other device will display this
line is occupied.
100 reliable This feature often work together with “Early-Session”. And need server
retransmission support, when phone send this INFO to server, it will receive the ring
tone from server.
Early-Session
Refuse-Return-Code This setting decide the response when you reject a call automatically or
manually, phone will reject as Busy here (Phone is busy can’t answer),
or Not found, or Temporarily unavailable.
Direct Call Pickup Code

Group Call Pickup Code

Feature Key Sync This option used for phone and server synchronization status. For
example, when you press DND, server will get the INFO make the

30
 phone status on the server to DND.
SIP Send Mac
Caller Display Source Setting caller name display source, contain “FROM”, “PAI-FROM”,
“PAI-RPID-FROM”, “RPID-PAI-FROM”, “RPID-FROM”

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8.1.5.3 Network

32
Network – Basic
Options Meaning
WAN
WAN There HD2000IP operates in two modes:
1. DHCP mode: all the field values for the
Static IP mode are not used
(even though they are still saved in the
Flash memory.) The HD2000IP
acquires its IP address from the first DHCP
server it discovers on its
LAN. The DHCP option is reserved for NAT
router mode. To use the
PPPoE feature, set the PPPoE account
settings. The HD2000IP
establishes a PPPoE session if any of the
PPPoE fields are set.
2. Static IP mode: configure all of the
following fields: IP address,
Subnet Mask, Default Gateway address,
Primary DNS , Secondary
DNS. These fields are set to zero by default.
3. PPPoE mode :
Reply To ICMP If set to “Yes”, the HD2000IP will respond to
the PING command from
other computers, but it also is vulnerable to
the DOS attack. Default is
No.
WAN Http Access If this parameter is set to “No”, the HTML
configuration update via
WAN port is disabled.
PC port
PC port As Bridge
As Router
IP address
Subnet Mask
IP Lease Time
DHCP Server :
Port Map :

33
34
Network -Advanced
Options Meaning
LLDP Active : select the desired value from the
pull-down list of Active.
Packed interval : enter the desired time(in
seconds) in the Packet
interval (1~3600s) field.
Qos Set Layer 3 Qos : This field defines the layer 3
QoS parameter which can
be the value used for IP Precedence or Diff-
Serv or MPLS. Default
value is 48.
Layer 2 Qos : Value used for layer 2 VLAN
tag. Default setting is
blank.
Data VLAN Tag : Valid only when bridge
mode.
VPN Active :
Upload VPN Config :
DHCP VLAN Active : yes or no (DHCP option 132)
Web Server HTTP Port : default for http is 80.
HTTPS Port :
Type :
802.1X 802.1X Mode :
Identily :
MD5 Password :
Local RTP Port Max Rtp Port : The Largest RTP Port :
Should be large than
(Min-RTP-Port +100) and less than 65535.
Min Rtp Port : The Lowest RTP Port :
Port>= 1024
VQ RTCP Report RTCP Support : If Enable, Phone will
statistic analysis RTP Info,
Then Report to Collector if Need.
Voice Quality Report Collector : The RTCP
Collector Info, e.g :
sip:[email protected]:8765.
RTCP-XR-report Format : The Format of
Reported PUBLISH Info
Others STUN Server : URI or IP:port
Keep-alive interval : default 20 seconds.

35
8.1.5.4 Setting

Setting -Preference
Options Meaning
Web Language Select the displayed language for web page
Keypad DTMF Tone Open or close keypad DTMF Tone
Volume Amplification
HandSet Send Volume
No Key Entry In seconds, 0 means never timeout, default
Timeout(seconds) is 0 second.
Dial now In seconds, Interval for DialNow, default is 0
Timeout(seconds) second.
Watch Dog Enable Prevent phone freeze, so that it can be
automatically reset when it
run error.
Customer Set User When phone send SIP data it will make
Agent User Agent in the packet,
default use its model info.
Voice Mail Tone
Busy Tone Timer

36
37
Setting - Features
Options Meaning
Forward
Always Target : Target number for transfer.
On Code : The feature code to enable all incoming calls
forward, the
phone will send the feature code directly to open all incoming
calls
forward.
Off Code : The feature code to disable all incoming calls
forward, the
phone will send the feature code directly to close all incoming
calls
forward.
Busy Target : transferred to target number.
On Code : The feature code to enable busy call forward, the
phone
will send the feature code directly to open busy call forward.
Off Code : The feature code to disable busy call forward, the
phone
will send the feature code directly to close busy call forward.
No Answer After Ring Time(seconds) : waiting time for NoAnswer forward.
Target : number for transfer.
On Code : The feature code to enable no answer call forward,
the
phone will send the feature code directly to open no answer call
forward.
Off Code : The feature code to disable no answer call forward,
the
phone will send the feature code directly to close no answer call
forward.
HotLine
HotLine Number

Call Waiting
Call Waiting Enable if On or Disable if Off call waiting.
Alert Ring
Alert Ring Text 1~10 These two option work together, you can set phone ring the
Alert Ring File 1~10 appointed
tone when received the Alert Info.
Speed Dial
M1 to M4 HD2000IP has defined 3 speed dial keys. After you program
numbers for this key. You can touch a speed dial key and then
the call will be originated.
Distinctive Ring Tone
User ID

38
Setting - Tones
Options Meaning
Select Country
Dial Tone, Ringback Using these settings, users can configure
Tone, Busy Tone, ring or tone frequencies
Reorder Tone, based on parameters from local telecom. By
Confirmation Tone, default, they are set to
Call Waiting Tone North American standard.
Frequencies should be configured with
known values to avoid
uncomfortable high pitch sounds.
Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-
on3/off3]]];
(Frequencies are in Hz and cadence on and
off are in 10ms)
ON is the period of ringing (“On time” in
‘ms’) while OFF is the
period of silence. In order to set a
continuous ring, OFF should be
zero. Otherwise it will ring ON ms and a
pause of OFF ms and then
repeat the pattern. Up to three cadences
are supported.

39
Setting - Date&Time
Options Meaning

DHCP Time
Time Zone Current local time in cities worldwide
NTP Server is Covered Allow DHCP Option 42 to override NTP server
with DHCP
NTP Server Address of NTP server
Backup NTP Server

Management -Password
Options Meaning
User Type Choose between :
User Type
Admin: The administrator access level. With this
access level,
all configurations on interface. The authentication

40
 identity for
this access level is admin. And the default password
is admin.
Var: The value-added reseller access level.
Generally, with this
access level, most on the web user interface and
phone user
interface can be read and written. The authentication
identity
for this access level is var. And the default
password is 1234.
User: The end user access level. Generally,
only a few
configurations are allowed to be written and
read for access
user. The authentication identity for this
access level is user.
And the default password is 1234.
Current Password
New password
Confirm Password

Management - Upgrade
Options Meaning
Major Version Major Version of the firmware.
Minor Version Minor Version of the firmware.
Reset To Factory Reset factory setting.
ROM Firmware Upgrade

41
42
Management - Auto Provision
Options Meaning
PnP Active The request to the server to obtain a support URL for upgrade.
Upgrade Mode Type of the provider : TFTP/HTTP/FTP/HTTPS
Firmware Server Path needs to be set to be a valid URL of a provider server, server
name
can be in either FQDN or IP address format. Below are
examples of
some valid URLs.

e.g. firmware.mycompany.com:5688/Depaepe
e.g. www.mycompany.com:5688/fm/Depaepe
e.g. 218.2.83.110
By default address_ip_server_provider/fm
Config Server Path needs to be set to be a valid URL of a provider server, server
name
can be in either FQDN or IP address format. Below are
examples of
some valid URLs.

e.g. firmware.mycompany.com:5688/Depaepe
e.g. www.mycompany.com:5688/cfg/Depaepe
e.g. 218.2.83.110
By default : address_ip_server_provider/cfg
Allow DHCP Option Allow DHCP Option (128 or 150 or 66).
To Override Server
Auto Upgrade
Check for upgrade every Check for upgrade every ? Minutes.
HTTP/FTP/HTTPS UserName HTTP/FTP/HTTPS UserName
HTTP/FTP/HTTPS Password HTTP/FTP/HTTPS Password.
Firmware/Config File Prefix Firmware Prefix allows device to download the firmware name
with
the matching Prefix.
Firmware/Config File Postfix Firmware Postfix allows device to download the firmware name
with
the matching Postfix.
Upgrade Check Mode
Authenticate Cfg File Enable if Yes or disable if No Cfg File.
Set Common AES Key The XML configuration file could be encrypted in AES-128-
CBC
algorithm. The encryption password is defined in P8631
(Management->Auto Provision->Set Common AES Key ) of the
configuration file. The Password length is from 1-16, and
password
must be[ 0-9,A-F].
Autoprovision Now

43
Management- Configuration
Options Meaning
Configure File
Dowload Device Xml Export the XML configuration files to backup the settings.
Configuration
Restore Xml Configuration Import the XML configuration files to restore the settings.
Dowload Device Xml Export the BIN configuration files to backup the settings.
Configuration
Restore Xml Configuration Import the BIN configuration files to restore the settings.
System Log
Dowload System Log
Syslog Server The IP address or URL of System log server. This feature is
especially useful for the ITSP (Internet Telephone Service
Provider)
Syslog Level Select the HD2000IP to report the log level. Default is NONE.
The level is one of DEBUG, INFO, WARNING or ERROR.
Syslog messages are sent based on the following events:
1. product model/version on boot up (INFO level)
2. NAT related info (INFO level)
3. sent or received SIP message (DEBUG level)
4. SIP message summary (INFO level)
5. inbound and outbound calls (INFO level)
6. registration status change (INFO level)
7. negotiated codec (INFO level)
8. Ethernet link up (INFO level)

44
 9. SLIC chip exception (WARNING and ERROR levels)
10. memory exception (ERROR level)
The Syslog uses USER facility. In addition to standard Syslog
payload, it
contains the following components:
GS_LOG: [device MAC address][error code] error message
Example: May 19 02:40:38 192.168.1.14 GS_LOG:
[00:0b:82:00:a1:be][000]
Ethernet link is up

Management - Trusted CA
Options Meaning
Import Trusted Certificates Files
Trusted Certificates

45
Management - Server CA
Options Meaning
Import Trusted Certificates
Files
Trusted Certificates

Management—
Tools

46
Options Meaning
Pcap Feature

8.1.6. Saving the Configuration Changes

Once a change is made, users should click on the “SaveSet” button in the Configuration
page, as follow:

8.1.7. Rebooting the HD2000IP

You can reboot the HD2000IP by clicking on the “Reboot” button after each update to the
configuration page. Alternatively, you can reboot by unplugging the power supply of the
HD2000IP and then powering it on again. If your HD2000IP ever becomes “stuck” or
un-responsive, you can unplug the power supply to reboot it. Frequent rebooting by
unplugging the power supply is not recommended and should not be necessary.

8.1.8. Configuration through a Central Server

HD2000IP devices can be automatically configured from a central provisioning system.
When HD2000IP boots up, it will send TFTP or HTTP request to download configuration
files.

47
There are two configuration files, one is “cfg.txt” and the other is“cfg001fc1xxxxxx”, where
“001fc1xxxxxx” is the MAC address of the HD2000IP.
For more information regarding configuration file format, please refer to the related
technical documentation.

The configuration file can be downloaded via TFTP or HTTP from the central server. A
service provider or an enterprise with large deployment of HD2000IPs can easily manage
the configuration and service provisioning of individual devices remotely and automatically
from a central server. The central provisioning system uses enhanced (NAT friendly) TFTP
or HTTP (thus no NAT issues) and other communication protocols to communicate with
each individual HD2000IP for firmware upgrade, etc.

About DHCP option supported

At present, HD2000IP support DHCP options, 2/12/15/42/43/60/66/128/150

1. Option 2--Time Offset

Basic Option->Time Zone: Allow DHCP Option 2 to override Time Zone setting:
2. Option 12--Host Name.
Basic Option->dynamically assigned via DHCP: DHCP hostname:
3. Option 15--Domain Name.
Basic Option->dynamically assigned via DHCP: DHCP domain:
4. Option 60--Class-identifier.
Basic Option->dynamically assigned via DHCP: DHCP vendor class ID:
5. Option 43--Vendor specific information.
Basic Option->dynamically assigned via DHCP: DHCP vendor specific information:
6. Option 42--NTP servers.
SUPER OPTIONS->NTP Server:Allow DHCP Option 42 to override NTP server

Note bellow,
SUPER OPTIONS->Firmware Upgrade and Provisioning:Allow DHCP Option, If you fill in
66, mean DHCP option 66; fill in 128, mean DHCP option 128; fill in 150, mean DHCP
option 150,
7.Option 66--TFTP server name(if you select SUPER OPTION->Upgrade Via->TFTP),
HTTP
server name(if you select SUPER OPTION->Upgrade Via->HTTP)
8. Option 128--TFPT Server IP address. (if you select SUPER OPTION->Upgrade Via-
>TFTP),
HTTP Server IP address (if you select SUPER OPTION->Upgrade Via->HTTP)

48
9. Option 150--TFTP server address. (if you select SUPER OPTION->Upgrade Via-
>TFTP),
HTTP server address (if you select SUPER OPTION->Upgrade Via→HTTP)

9. SOFTWARE UPGRADE
To upgrade software, HD2000IP can be configured with a TFTP server where the new
code image is located. The TFTP upgrade can work in either static IP or DHCP mode
using private or public IP address. It is recommended to set the TFTP server address in
either a public IP address or on the same LAN with the HD2000IP.
There are two ways to set up the TFTP server to upgrade the firmware, namely through
voice menu prompt or via the HD2000IP’s Web configuration interface. To configure the
TFTP server via voice prompt, follow section 8.1, once set up the TFTP IP address, power
cycle the HD2000IP, the firmware will be fetched once the HD2000IP boots up.
To configure the TFTP server via the Web configuration interface, open up your browser to
point at the IP address of the HD2000IP. Input the admin password to enter the
configuration screen. From there, enter the TFTP server address in the designated field
towards the bottom of the configuration screen.
Once the TFTP server is configured, please power cycle the HD2000IP.
TFTP process may take as long as 1 to 2 minutes over the Internet, or just 20+ seconds if
it is performed on a LAN. Users are recommended to conduct TFTP upgrade in a
controlled LAN environment if possible. For those who do not have a local TFTP server,
DEPAEPE provides a NAT-friendly TFTP server on the public Internet for firmware
upgrade. Please check the Service section of DEPAEPE’s Web site to obtain this TFTP
server’s IP address.

NOTES:
When DEPAEPE IP Phone boot up, it will send TFTP or HTTP request to download
configuration files, there are two configuration files, one is “cfg.txt” and the other is
“cfg001fc1xxxxxx”, where “001fc1xxxxxx” is the MAC address of the HD2000IP . These
two files are for initial automatically provisioning purpose only, for normal TFTP or HTTP
firmware upgrade, the following error messages in a TFTP or HTTP server log can be
ignored.

49
10. RESTORE TO FACTORY DEFAULT SETTINGS
Warning:
Restoring to the factory default settings will delete all configuration information of the
device.
Steps to follow in restoring to factory default settings by keypad:
a) Press “***” for voice prompt.
b) Enter “99” and then you will hear the voice prompt “Reset”.
c) Enter the number “862584658050”. A "click" sound will be heard.
d) Wait for 15 seconds.
The device is now restored to the factory default setting.

You can also reset the phone via web page. Enter in the super option, and click the
‘Reset to factory setting’ button. Then the device will be restored and reboot.

Restoring to factory default settings by Reset key:

this key is located behind the base of the unit, , at the level of the lower wall mount fixing
hole, a
hole in the plastic case allows to reach it.
Press about 20 seconds the reset key, then disconnect and reconnect the Ethernet cable
(PoE) or
the power supply, the device will be restored and reboot.

50
Depaepe se réserve le droit de modifier cette notice à tout moment et sans préavis.

Depaepe
Tel : 33 (0) 1 30 25 81 60
Fax : 33 (0) 1 39 98 61 24
Site Web : www.depaepe.com
Made in France

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