Interview Question: Have you already done the best work you are capable of?

Answer Guide: Candidate should show confidence in regards to past work, believe
that the best work is ahead of him, see this position, and the co-workers, as a
positive way achieve more. Candidate should be modest, but confident.

Interview Question: How long will you stay with the company?
Answer Guide: Candidate should have researched the company and be able to
explain how he/she will integrate themselves in the company.

Interview Question: Who is your role model?

Answer Guide: Applicant’s role model should contain the qualities and competencies
employers would like to see in a successful candidate.

Interview Question: What would you like to be doing five years from now?
Answer Guide: Applicant should see themselves well integrated in the company.
Candidate should have researched the company and explain their potential skills that
could benefit the company.

Interview Question: How would your friends describe you?

Answer Guide: Answer should show focused and hard-working qualities and
competencies. Descriptions should show the skills needed for this position.

Interview Question: How would you react if I told you your interview so far was
terrible?
Answer Guide: This is a test to see how well the candidate can hold themselves
together. Interviewer is looking for the ability to “think on your feet” and the skills to
respond articulately under pressure. Applicant should be diplomatic notice that the
interviewer used the word “if”.

Interview Question: Why should I hire you?

Answer Guide: Candidate should take the opportunity to sell their skills, knowledge,
and abilities. Candidate should try to prove why t hey are perfect for the job, that
they will do the job, and that they are manageable.

Interview Question: What can you do for us that someone else cannot do?
Answer Guide: Candidate should be eager to show his/her knowledge and interest
in the company and eager to show that they have all the necessary skills and
competencies to do the job successfully.

Interview Question: What was the last book you read or the last movie you saw
and how did it affect you?
Answer Guide: Job seeker should emphasize his/her acquired skills, competencies,
and interests. Some books or videos could demonstrate that the applicant is trying to
improve their skills and knowledge.

Interview Question: Can you tell me what things really bother you?
Answer Guide: This question is similar to others in this section. The want to see if
your answers maintain a reasonable level of consistency or if they are merely a
façade. They are looking out for candidates with chips on their shoulder and
repressed anger. The employer is seeking those who dislike under-performance and
sloppy work practice.
Interview Question: Do you feel you could have done a better job than your
previous boss?
Answer Guide: Candidates should not strongly criticize their old bosses. Their
answers need to show diplomacy and tact with reasonable arguments. An
enterprising attitude could be a positive option.

Interview Question: What are some of the things about your boss that you
disliked?
Answer Guide: Candidate should remain calm and poised. They should not have
strong, unreasonable emotions.

Interview Question: As we still have some time left, can you tell me a story?
Answer Guide: Candidate should maintain his/her composure and use the question
to sell his/her abilities and skills to the employer.

Interview Question: Could I ask you, how do you rate me as an interviewer?

Answer Guide: This is a test looking for the candidate’s composure and ability to
think on his/her feet. Applicant should be able to respond articulately under
pressure.

Interview Question: What is the worst thing you have heard about our company?
Answer Guide: This question is designed to shock the applicant and test their
composure and ability to think on their feet.
 Ambition – Interview Questions

Interview Question: How ambitious are you? And why do you think you are
ambitious?
Interview Answer Guide: Job Seeker should demonstrate a real ambition that is
also backed by a persistence and real enthusiasm to succeed. However, check that
this ambition is balanced by a sense of clear-headiness and an innate common
sense. Make sure that the candidate is ‘grounded’ in reality.

Interview Question: Do you think this company is ambitious and if so, why?
Interview Answer Guide: Job seeker should demonstrate a good knowledge of the
company, especially its past achievements, and have an optimistic and positive view
of its future.

Interview Question: Do you have any past heroes?

Interview Answer Guide: Pay attention to the heroes and look for the qualities
they admire. Do they possess any of those qualities? Look for historic figures that
have demonstrated a clear purpose, enthusiasm and all the other specific qualities
that resonant with the position you are offering.

Interview Question: What important goals have you achieved in the past year?
Interview Answer Guide: Look for an answer that demonstrates real ambition that
is also backed, not only by persistence, but by a real enthusiasm to succeed. Try to
determine if they have a record of practical achievement.

Analytical Skills – Interview Questions

Interview Question: Can you tell me about a time when you discovered a more
efficient way to do a work task?
Interview Answer Guide: Job seeker should be able to identify a time where
he/she was having difficulty with a work task, found a way to rectify the faults and
work more efficiently.

Interview Question: Tell me about a task that really tested your analytical abilities?
Interview Answer Guide: Job seeker should mention a time where he/she had to
use reason and logic to resolve a problem. Job seeker may have analyzed all the
relevant information and created a good, effective solution.

Interview Question: Tell me about a tricky situation for which you found a very
simple solution?
Interview Answer Guide: Job seekers answer should show that they are a problem
solver, that they can analyze all the information, and come up with a solution.

Interview Question: Have you ever been in a real dilemma at work? What did you
do to get out of it?
Interview Answer Guide: You should hear answers that show the job seeker has
sound analytical skills to solve a problem; analyzes problems in great detail to come
up with a solution.

Interview Question: Tell me about an assignment you worked on in which you had
to amass a huge amount of data, and then analyze it?
Interview Answer Guide: Job seeker should be able to explain how they can
compile facts and figures for preliminary analysis; derive relevant facts and
information from the study of this data.

Interview Question: Can you tell me about a situation where your analysis of a
problem was deemed to be incorrect? What would you have done differently?
Interview Answer Guide: Job seeker should have the character to admit mistakes.
Also clarify: Were the steps he took correct? More importantly, has he/she learned
from this mistake?

Career Goals – Interview Questions

Interview Question: What are your career goals - both short-term and long term?
Interview Answer Guide: Job seeker should demonstrate clear purpose,
enthusiasm and commitment to own goals; plans ahead; do they see the company
intertwined with their future plans?

Interview Question: Where do you see yourself five years from now?
Interview Answer Guide: Do they see their future intertwined with the company;
have they done enough research into the company; do their answers demonstrate
that they are ambitious, energetic, goal-oriented, and enthusiastic?

Interview Question: There are thousands of possible careers. Why do you want to
follow this particular career?
Interview Answer Guide: Job seekers who really want this job, will be quick,
definite and forceful when explaining why.

Interview Question: Five years ago - how would you have answered the Interview
Question: "Where do you see yourself five years from now?" Do you think you have
achieved what you wanted to?
Interview Answer Guide: Demonstrates honesty, persistence and enthusiasm in
their plans for the future, especially with this new position; shows they learn from
past mistakes; they are not quitters.

Cooperation Skills – Interview Questions

Interview Question: Some people believe life is all about “The survival of the
fittest”. Today, others are suggesting, from new biological evidence, that life is in fact
all about the '”The survival of the most cooperative”. What do you think?
Interview Answer Guide: Candidate should knows the importance of co-operating,
they seem to try to co-operate with others, and tries their best to keep the
relationship with his/hers co-workers and superiors healthy.

Interview Question: Give me an example of a situation where you helped your

colleague perform a particular task in which you had better knowledge on the
subject?
Interview Answer Guide: Should be helpful; team player; ready to help people in
the team.

Interview Question: Can you tell me about a time when you backed off in a
meeting because you felt someone else should speak or have an opportunity?
Interview Answer Guide: Answer should show that they have self-control, have
respect for others, are ready to help people, and that they are a team player.

Interview Question: Tell me about a time when you acted as a mediator to help
colleagues resolve their differences.
Interview Answer Guide: Does the candidate show that they can handle conflict
and/or that they have the ability to mediate situations? Can they come up with a
solution that will be in the best interest of all the people involved?

Interview Question: How would you show co-workers the importance of co-
operation?
Interview Answer Guide: Answers should show the need for a healthy, self-
respecting, functional team and how vitally important cooperation is for success in
modern commercial life

Interview Question: Give me an example of a time when you tried your best to
work with someone, but the problems still remained. What did you learn from that
situation?
Interview Answer Guide: Should understand and try to cooperate with others and
work hard to keep the relationship with co-workers healthy.

Interview Question: Give an example of a time when you assisted a co-worker to

enhance their work skills?
Interview Answer Guide: Should discuss helping co-workers with their work for
the benefit of the company and the company’s customers.

Interview Question: Tell me about a time when you had to help a co-worker who
had made a bad mistake. What did you do?
Interview Answer Guide: Should have tried to help the person; appear to go out
of their way to help others; appear to care about what is best for the company; does
not seem to exploit colleagues for his/her own benefit.

Communication Skills – Interview Questions

Interview Question: Tell me about a time when you had to be very careful in
communicating delicate information. What was the possible risk involved and how did
you go about it?
Interview Answer Guide: Job seeker should appear to understand the necessity of
confidentiality, to have the ability to disclose delicate/sensitive information carefully,
and with utmost sensitivity.

Interview Question: Describe a time when you took extra effort to make sure the
person with whom you were communicating with had really understood your point.
How did you do this?
Interview Answer Guide: The candidate's answer should show that they
understand why clarification is an important part of communication.

Interview Question: What steps do you take to establish a rapport with others?
Interview Answer Guide: Job seeker should have the ability to see things from
another person's perspective. How do they accomplish this? Does the candidate
appear to be able to empathize with others?

Interview Question: Give me an example when you had to present complex

information in a simplified manner in order to explain it to someone.
Interview Answer Guide: Job seeker should be able to explain how they break up
complex information to help co-workers easily understand the information.

Interview Question: Give me an example when you had to present complex

information in a simplified manner in order to explain it to someone.
Interview Answer Guide: Does the candidate appear to have good listening skills?
Can they listen close enough to get the correct information?

Interview Question: How do you explain a complex technical issue to someone

who has less technical knowledge than you?
Interview Answer Guide: Job seeker should be able to express his/her knowledge
in a clear, simple manner; answer should show that they have the ability to explain
technical matters to non-technical people.

Interview Question: Give me an example of a time when you had to put your point
across in a meeting to which most of the people were reluctant to hear.
Interview Answer Guide: Job seeker should show the ability to convince others by
making valid points; have a strong character; is not afraid to speak his/her mind to
defend the interest of the company and/or his/her own interests.

Decision Making – Interview Questions

Interview Question: Explain an occasion where you had to make a decision on
your own? Were you happy with your decision making process?
Interview Answer Guide: Candidate should show that they can think logically and
wisely to arrive at a decision; Has a balanced thinking process; are not too gentle or
too hasty in decision making process.

Interview Question: How do you react in a situation where you need to take an
immediate decision? What process will you follow for decision making in such a
critical situation?
Interview Answer Guide: Candidate should show that they have patience and the
good judgment to identify problems first, then prioritize, and plan well in solving
problems.

Interview Question: Have you ever faced a situation when you had to take a
decision, which did not fall within in your area of responsibility? What decision did
you make and how?
Interview Answer Guide: Candidate’s answer should show that they know how to
take responsibility, that they can make a decision to meet the needs of clients, and
that they can make innovative decisions.

Interview Question: Have you ever tried to delay any decision-making? What were
the consequences of this on both your company and customers?
Interview Answer Guide: You want to hear that the applicant does not like to
delay decision-making, they can make quick decisions, and they can implement
decisions in a timely manner.

Interview Question: Do you always make decisions on your own without the help
of others? In which situations do you seek other’s help for decision-making?
Interview Answer Guide: Candidate should show that they have the presence of
mind and sensibility to judge any situation and make a decision independently, if
required. You should hear that in critical situation candidate will seek advice and
guidance to reach correct decision.

Diplomacy Skills – Interview Questions

Interview Question: Have you ever felt irritated or frustrated while dealing with a
customer? How do you respond when customers become demanding beyond an
acceptable level?
Interview Answer Guide: Answer should show that applicant is well-tempered,
able to control and safeguard professional interests in agitated situations.

Interview Question: How do you respond when you receive negative feedback
from a customer about you personally? What approach would you take to deal with
such a customer?
Interview Answer Guide: Applicant should show that they do not let personal ego
come in the way of professional behavior. Notice if they can take criticism well and if
they see the value of positive criticism.

Interview Question: How would you respond if one of your colleagues came to you
and asked you something, which you could not reveal to him, because you were
bound by confidentiality?
Interview Answer Guide: Answer should show that he/she can balance
confidentiality and communications with co-workers, can keep necessary information
confidential, and does not feel bad about keeping confidential information from co-
workers.

Interview Question: Have you faced any situation when you needed to act very
skillfully and discreetly? How did you manage?
Interview Answer Guide: You should hear that applicant is cautious while
interacting with customers and co-workers to avoid future problems, that they think
about the long-term, and that they want to maintain positive, personal, working
relationships.

Interview Question: What kind of customer queries have you been handling? How
do you manage to meet their requirements and how do you respond to them?
Interview Answer Guide: You should hear that candidate is well-mannered, well-
tempered, and reliable when dealing with customers.

Final Questions – Interview Questions

Interview Question: Is there anything you would like to add before we end?
Interview Answer Guide: This is where the candidate should take the opportunity
to sell themselves by reviewing skills, qualifications, education, and personality traits
that would make him/her good for the open position. Employer will be looking
watching the job seeker's reaction and payi8ng attention to their answer.

Interview Question: Have we missed anything that you'd like to add?

Interview Answer Guide: Employer will be looking to see if the candidate takes
this opportunity to sell themselves. They should be trying to prove that they can do
the job.

Interview Question: Do you feel that we have covered everything?

Interview Answer Guide: Candidate should still be eager to show his knowledge
and interest in the company.

Interview Question: Do you have any questions you would like to ask us?
Interview Answer Guide: Candidate should still be eager to show his knowledge
and interest in the company; their comments and questions should be aimed to
prove that they want the position.

Interview Question: What else should we know about you?

Interview Answer Guide:Take this opportunity to sell yourself and think about
possible items you forgot to mention.

Interview Question: Is there anything that we might have left out that you would
like us to clarify?
Interview Answer Guide: Candidate should be eager to show his knowledge and
interest in the company.

Initiative – Interview Questions

Interview Question: Tell me about a time that you undertook a course of study, on
your own initiative, in order to improve your work performance?
Answer guide: Answer should show that the applicant wants to keep updated on
latest developments and has a strong belief in life-long learning.
Interview Question: Tell me about initiatives you have taken to improve
procedures at work? Were you successful? Would you do anything different now?
Answer guide: Answer should show consistency in initiating positive actions. Job
seeker should be able to contribute innovative thoughts and actions to improve
different aspects of the company.
Interview Question: Tell me about a time you succeed in overcoming a major
obstacle. How did it make you feel?
Answer guide: Candidate should show a strong sense of commitment and the
tenacity to overcome obstacles. They should also have the ability to formulate
imaginative steps to solve problems. Candidate should also learn and get inspired by
personal success.
Interview Question: Tell me about a time when you found a better way of doing
something, which proved to be an improvement on the existing system.
Answer guide: Job seeker should find ways of improving systems at work; be able
to recognize areas that need improvements. They should also have the management
skills and philosophy to improve performance.
Interview Question: Has your supervisor ever come to you and pointed out that
you had not met some of your tasks at work? How frequently does it happen?
Answer guide: Job seeker should show a strong sense of responsibility, that they
can take actions and initiatives, and that they can act upon them without having to
be told.

Leadership – Interview Questions

Interview Question: Describe one experience when you had to lead a team.
Answer Guide: Applicant may not have had experienced a leadership role, but they
should be able to display leadership skills and abilities.
Interview Question: How do you keep each member of the team involved and
motivated, while keeping morale high? What steps do you need to take to achieve
this?
Answer Guide: Applicant should work hard to develop respect for each member of
the team and try to makes team members feel important. Mutual respect is vital to
success.
Interview Question: In what situations do you prefer to use your leadership skills?
Can you give me some examples?
Answer Guide: Applicant should have ideas about where their skills would work
best. They should show that they create solutions to tricky and unexpected situations
when extraordinary leadership skills are needed.
Interview Question: Does you like to praise team members in public? How do you
express your appreciation of them?
Answer Guide: Job seeker should be open-minded enough to appreciate the efforts
and achievements of every member of the team.
Interview Question: Have you ever tried to act as a mentor to a colleague? Was it
worth it from a professional point of view?
Answer Guide: Applicant should enjoy assisting others in their personal
development as it helps to achieve common goals. They should understand that
Helping people increases morale.
Interview Question: Have you ever tried to do a job for which you were unqualified
for? How did you react at that time? Were you able to accomplish your task?
Answer Guide: Applicant should indicate and ability to take risks and chances to
achieve goals at work. Their had work should inspires others.
 Management Ability – Interview Questions
Interview Question: With reference to a day’s work, what steps do you take to
organize and prioritize your tasks?
Answer Guide: Applicant’s ability to focus will be evaluated. They should be able to
organize and plan the tasks to be completed.
Interview Question: How do you decide which tasks take priority when organizing
a complete project?
Answer Guide: Applicant should appear focused when deciding what needs to be
completed first and show common sense in their decision making.
Interview Question: How do you perform when others need your guidance in a
business crisis?
Answer Guide: Job seeker should show that they can supervise and give direction
while acting under stress.
Interview Question: Has there been an occasion when you refused to bow to a
customer’s pressure to “bend the rules”?
Answer Guide: Applicant needs to demonstrate ethical professional standards. They
should always keep in mind the interests of the organization and understand that
these interests are more important than the customer’s interests.
Interview Question: What do you when you discover you are in a compromising
situation?
Answer Guide: Applicant should show the ability to a make good, fast decisions.
They should not be a victim and should work towards doing what is right. They
should be able to be honest without being naive?
Interview Question: Describe a specific instance, in a group situation, where you
made your views known about an issue important to yourself. What was the issue,
and why was it crucial?
Answer Guide: Applicants answer should indicate that they are capable of
leadership qualities through effective communication. They should not be intimidated
easily.
Interview Question: Your whole team has proposed a course of action, but you
believe that the stance is unethical, how do you react?
Answer Guide: Applicant must be able to express their views in profession and
persuasive manner. They should not bend under pressure and should be able to
stand up for what they think is right.

Mental Attitude – Interview Questions

Interview Question: How do you handle a situation where the workload is

beginning to be too much and your emotions start to be involved in the situation?
Answer Guide: Candidate should be able to step outside of an emotive situation,
evaluate the problems, come up with solutions, and be character driven?
Interview Question: How do you handle yourself when you feel the world is against
you?
Answer Guide: Response should show applicant is in control of their attitude, that
they think rationally, and they do not see, or allow, themselves to be a victim.
Interview Question: How would your mother describe your attitude towards work?
Answer Guide: Applicant should respond with humor and yet still attempt to give an
honest appraisal of his/her character traits. This includes both positive and negative
traits as viewed from another person’s perspective.
Interview Question: Have you ever had an occasion when you discovered a strong
point in your character, that you didn’t know you had? Then think of the same
occasion, but with a personal limitation.
Answer Guide: Answer should demonstrate whether or not there is an ability to
recognize and exploit strength of character and/or recognize weakness.
Interview Question: Is it useful to be able to quickly and accurately appraise
another person’s temperament?
Answer Guide: Candidate should show that their personal perceptions are not
biased and that they have the ability to make accurate judgments quickly.
Interview Question: When was the last time you had a project that really
energized you.
Answer Guide: Applicant should demonstrate a high level of enthusiasm, energy,
and dedication.
Interview Question: What is your general attitude towards life?
Answer Guide: Candidate should have a positive confident attitude. Words and
body language will be evaluated to determine whether or not a truthful answer was
given.
Interview Question: Do you attempt to predict how others will react to a given
situation or a suggestion?
Answer Guide: Job seeker should anticipate reactions and objections which shows
the skill to plan ahead. Job seeker should value people and understand the necessity
of finding common goals and grounds.
Interview Question: How do you react when asked to do something beyond your
capabilities?
Answer Guide: Job seeker should be able to admit that they do not know some
things. They should have the ability push themselves forward in a challenging
situation.
Interview Question: Would you describe yourself as an optimist or a pessimist?
Answer Guide: Most people are a mixture of the two, but the applicant’s words,
presence and body language (especially the energy in the eyes) will indicate the
predominant personality trait(s) and/or beliefs.

Negotiation Skills – Interview Questions

Interview Question: When was the last occasion that you had to use your
negotiating skills to bring about a resolution that was in everyone’s best interest?
Answer Guide: Applicant’s answer should prove that the job seeker has the capacity
to employ negotiating skills for the benefit of the company, the customer, and
themselves in personal situations.
Interview Question: Do you need to make your attitude more positive when
marketing yourself and your ideas to others?
Answer Guide: Applicant should be positive and a confident attitude towards
marketing themselves and their ideas.
Interview Question: What skills do use when you need to influence the way other
people think?
Answer Guide: Job seeker should be able to use effective strategies to create a
compromise. They should be persuasive, should have the ability to empathize, and
should want to create a “win-win” solution for everyone involved.
Interview Question: When was the last occasion that you were given an
assignment to develop your mediating skills, and what was the conclusion?
Answer Guide: Candidate should actively seek assignments to develop their
mediating and negotiating skills.
Interview Question: Have you had an experience where you realized that you had
to be more positive and persuasive when selling you ideas to others? What did you
learn from this experience?
Answer Guide: Applicant should recognize the necessity to continually develop their
skills, should seek constructive criticism and advice, and be able to not take criticism
personally.
Interview Question: When your credibility is compromised, what steps do you take
to rectify the situation?
Answer Guide: Candidate should know that they need to strengthen their
bargaining power and educate themselves on all issues involved. This will give them
an effectively stronger position.

Organizational Skills – Interview Questions

Interview Question: When it is your responsibility to organize and plan a project

what steps do you take?
Answer Guide: Answer should show preparation and focus when using
organizational skills. Applicant should be able to prepare narrowly focused project
plans.
Interview Question: How do you accommodate last minute changes that have to
be incorporated into your work?
Answer Guide: Candidate should anticipate the possibility that amendments have to
be made and plan accordingly. They should also have the skills to integrate new
information into a nearly completed project.
Interview Question: How do you prioritize the tasks to be completed in one
complete work project?
Answer Guide: Answer should show that applicant knows how to plan ahead, make
good decisions, analyze different possibilities, and effectively accomplish the
maximum workload.
Interview Question: Illustrate how you prioritize each day’s tasks?
Answer Guide: Applicant should have the necessary skills to recognize the top
business priorities.
Interview Question: What do you do when a project is not coming to fruition as
expected, because of inefficient planning?
Answer Guide: Applicant should have the ability to problem solve, handle
competing priorities, be able to multi-task and have the ability to effectively process
and re-organize planning structures to ensure a successful conclusion.
Interview Question: What steps do you take when the work of a colleague
threatens the completion of a project?
Answer Guide: Applicant should be able to accommodate and reorganize a
schedule. They should be strong enough to sort out, with tact and success, any work
deficiencies of a team member and communicate with that co-worker.
 People Skills – Interview Questions
Interview Question: Have you ever asked for feedback about your work? Is
feedback a positive or a negative?
Answer Guide: Applicant should consider feedback from others important to
him/her, they should be a good listener, and they should be able to process feedback
in an optimistic way to improve skills and services.
Interview Question: Can you explain the working culture of your current team?
How do you manage to let your colleagues know that you are concerned about them?
Answer Guide: Applicant should not be self-centered; they should be kind,
understanding, and cordial in meetings; they should be obliging and supportive.
Interview Question: When faced with a problem do you ever view it from the other
person’s point of view? Can you give me a recent example?
Answer Guide: Answer should show the applicant can easily see things from
another’s point of view. They should be able to understand another’s way of thinking
and understand their interests. They should make decisions considering all
dimensions of the situation.
Interview Question: Tell me about a time you had to deal with a customer who
was very vague.
Answer Guide: Job seeker should be able to recognize or assess the feelings and
views of others while interacting with them. They should be able to determine what a
customer wants from him/her.

Problem Solving Abilities – Interview Questions

Interview Question: Please give me a specific example of how you obtained

information to solve a problem? What was the problem and how did you decide what
information you required?
Answer Guide: Candidate should have a logical method of acquiring information
and have a valid problem solving model.
Interview Question: What steps did you take on the last occasion that you
detected the cause of a company operating error?
Answer Guide: Answer should show that the job seeker has analytical and
troubleshooting skills.
Interview Question: When you handle a project that requires systematic data
acquisition and accurate analysis, what steps do you take?
Answer Guide: Job seeker should be methodical about the acquisition and analysis
of data and recognize their function in the development of plans.
Interview Question: What is your approach to managing important projects?
Answer Guide: Job seeker should have the ability to anticipate and resolve issues.
The candidate should be able to organize his work into manageable steps.
Interview Question: When faced with a work-related problem, what steps do you
take to address the issue?
Answer Guide: Applicant should have an analytical approach to problem solving and
use innovative methods.
Interview Question: On the last occasion that you went out of your way to analyze
the cause of a problem, how did you proceed?
Answer Guide: Applicant should have the willingness to take whatever steps are
necessary to analyze the cause of the problem. They should also have the capability
to develop effective and innovative solutions.
Interview Question: What steps do you take when a colleague is impeding your
progress at work?
Answer Guide: Candidate should not be confrontational, but prepared to negotiate
a positive resolution.

References – Interview Questions

Interview Question: What references will your current employer give you?
Answer Guide: Applicant should have positive, confident answers and show no
hesitation.
Interview Question: Have any of your employers ever refused to give you a
reference? If so, please explain?
Answer Guide: If this has occurred a positive answer should be planned and
practiced. Employers will probe deeper when searching for a very convincing answer.
Interview Question: Can we check your references?
Answer Guide: The job seeker may answer yes or no, but they should be aware
that the interviewer will be paying close attention to the answer and evaluating body
language.

Salary – Interview Questions

Interview Question: What kind of salary would you require to accept this position?
Answer Guide: Candidates should have a healthy regard for their value, be able to
sell their skills and experience to you, show an ability to negotiate, act diplomatically,
and have the ability to redirect the question back to you without an answer.
Interview Question: What kind of salary do you think you are worth?
Answer Guide: Candidate should use this opportunity to sell the benefits of their
skills, competencies and experience. They should show the ability to negotiate.
Negativity is not needed here.
Interview Question: What kind of salary do you believe you will be earning in say,
five years?
Answer Guide: Job seeker should show confidence, belief in self, and strong
ambition. Candidates should see themselves in the company and growing with it.

Sales Ability – Interview Questions

Interview Question: When was the last time you created a marketing innovation,
which energized you, and why did it do so?
Answer Guide: Applicant should display good judgment in creating new marketing
techniques and enjoy the process and the rewards that result from the innovation.
Interview Question: Apart from financial considerations, what is challenging about
marketing?
Answer Guide: Applicant should understand the risks and challenges of new market
developments.
Interview Question: What steps do you take when you have an idea to improve
either a company service or product?
Answer Guide: Applicant should understand why they need to go to their direct
superior first. They should have a commitment to improving products and services
which increases positive customer relations. They should want to create a feeling of
loyalty and build trust with co-workers and customers.
Interview Question: What steps to you take to promote a business idea to your
manager?
Answer Guide: Applicant should have the motivation to inspire others with
innovative ideas.
Interview Question: Is your objective to sell the company or the product when
target marketing a customer directly?
Answer Guide: Applicant should understand the interaction between company,
product quality, and reputation.
Interview Question: Market strategy is constantly changing, what steps have you
taken in the last three months to keep up with of current trends?
Answer Guide: Answer should indicate that applicant knows how to keep up with
changing trends and they should be able to recognizes the necessity of staying ahead
in a constantly changing market.
Interview Question: Sell me this pen?
Answer Guide: Applicant should have the ability to pick out key features and
benefits of a product and then ”‘sell” them effectively under pressure.
Interview Question: How would you rate yourself as a salesperson on a scale from
1 to 10?
Answer Guide: A very low rating suggests poor self-belief. Too high of a rating may
suggest a level of arrogance that may be resistant to suggestions of improvement.
However, if they can explain why they deserve a high rating then they may just be
confident and aware of their selling skills.
Interview Question: What is your psychology of selling?
Answer Guide: Candidate should be well-versed and concise in describing his/her
view of the entire structure of selling from qualifying a prospect, to handling
objections, to closing.

Technology Skills – Interview Questions

Interview Question: Tell me about a time when it was necessary for you to
communicate technical information, clearly, to an audience.
Answer Guide:: Applicant should appear to keep current with current technological
advancements and they should be able communicate that information succinctly and
clearly.
Interview Question: What plans have you in the near future to take extra technical
training, and how will it help your career prospects?
Answer Guide:: Applicant should want to acquire new technical knowledge.
Interview Question: Give me an example of an assignment, which you have
recently worked on, that involved the learning of a new technical development.
Answer Guide: Applicant should not show resistance, but a willingness to learn.
They should want to understand and implement new knowledge.
Interview Question: How computer literate are you, and which software programs
are you familiar with?
Answer Guide: Knowledge of software should include word processing, presentation
software, database and spreadsheet programs, and industry specific software
Interview Question: Could your work performance be improved by incorporating
new technical knowledge and developments?
Answer Guide: Job seeker should push for new technical training and to implement
this new knowledge into work practices.
Interview Question: What is your level of experience with software used in your
job? What resources do you use when faced with a PC problem?
Answer Guide: Candidate should be able, and prepared, to communicate a difficulty
to colleagues. They should be aware of online and software resources, such as
Microsoft help and support, to overcome difficulties.
Interview Question: Have you ever used software to make a work related
presentation?
Answer Guide: Applicant should have experience of making presentation and of
using PowerPoint.

Written Communication Skills – Interview

Questions

Interview Question: What resources do you use when it is necessary to expand

and/or correct your vocabulary in a technical sense while you are writing at work?
Answer Guide: Applicant should be able to use a dictionary to ascertain the correct
usage of a word and its spelling. They should also use a thesaurus to develop greater
fluency and powers of expression. Candidate should have knowledge of any online
resources that may be available for his specific profession.
Interview Question: When writing business correspondence how do you make sure
that the grammar is correct? Do you check for spelling errors?
Answer Guide: Applicant should understand the necessity of proofreading and be
prepared to make adjustments to correct or clarify the content.
Interview Question: Do you have goals to improve your technical and writing skills
in the future?
Answer Guide: Applicant should have a continuous commitment to improve written
skills. They should have a plan on how they will improve their skills.
Interview Question: What processes do you use to clarify your written work and
verify its accuracy? Have you developed a precise routine to confirm this accuracy?
Answer Guide: Candidate should demonstrate precision by insuring accuracy in the
text, by asking others to proofread it, or by re-reading to check clarity and
implication.
Interview Question: Can you tell me about a recent writing assignment, what it
entailed, and what steps you took to make sure the assignment was correct?
Answer Guide: Answer should indicate that the job seeker is willing to expand their
written proficiency, willing to proofread, and take the time to make sure facts are
accurate.
Interview Question: What specific benefit has resulted from your efforts to
improve your vocabulary and writing skill?
Answer Guide: Applicant’s answer should demonstrate an enthusiasm for being
more accurate and precise in the use of terminology. They should want to have
superior writing skills.
 Teamwork – Interview Questions
Interview Question: Have you ever had a role in a team project where your role
was not clearly defined? How do you handle this?
Answer Guide: Applicant should have the skills to confront and clarify without being
confrontational. They should be actively prepared to make a full contribution to the
project.
Interview Question: When your team encounters a problem, such as irritation with
another co-worker, how do you reach a good resolution?
Answer Guide: Applicant should values working relationships, understand how
important working relationships are for the company, and be prepared to work at
making the relationship function well.
Interview Question: When you receive positive feedback about the completion of a
project do you give your team any credit?
Answer Guide: Applicant should be prepared to nurture and recognize team efforts
and not behave in a narcissistic manner.
Interview Question: When you are part of a team that is working exceptionally
well, what do you think the reasons are for its success?
Answer Guide: Applicant should be aware of the recognition of a shared purpose,
should understand the importance of collaboration, and be able to pool his/her
resources.
Interview Question: When you have worked on a team, and your role was crucial,
what was that role? In what way was this team effort different or similar to working
on your own?
Answer Guide: Applicant should have the capacity to work as a team member and
as an individual. They should also recognize the importance of their contributions.
Interview Question: When did you last coordinate your work with others in a team
project? What was your most successful contribution?
Answer Guide: Answer should show an enthusiasm towards working within a team
framework, an enjoyment of the collaborative benefits, and positive feelings about
being part of a larger team.
Interview Question: When you feel that a team is working efficiently, except for
the fact that one member is clearly not “pulling their weight”, what steps will you
take?
Answer Guide: Applicant should be prepared to push for a situation where all
members pool their knowledge, take steps to ensure all members pull their weight,
and create a working environment that will improve their efficiency.

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