Started on Monday, June 12, 2023, 10:25 AM

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Completed on Monday, June 12, 2023, 10:37 AM
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AIOps Fundamentals Level 1!

Question 1

Correct

Points out of 1.00

Which of the following client profiles would be considered a

good prospect for an AIOps discussion?

A focus solely on performance management. Less than

500 workloads.
Cloud-native architecture with microservices, 

Kubernetes and/or containers. Over 500 workloads.

Cloud-native architecture with a focus solely on cost
management.
No desire to move to a cloud-native architecture. Less
than 500 workloads.
Question 2

Correct Back Next

Points out of 1.00

A client asks you about the term "ChatOps", noting that they are
hearing it used more and more these days, but their team isn't
quite clear on what it actually is. What is the best way to
describe the term "ChatOps"?

This term describes the integration of operations tools 

with communication platforms like Slack so that teams
can easily manage the flow of their work in one place.
This term is a paradigm or a set of practices that
empowers developers to perform infrastructure
configuration tasks.
This term is the code name of the AI engine leveraged by
the Cloud Pak for Watson AIOps solution.
This term describes the role in IT operations organizations
responsible for briefing other team members with the
current status of issues in the "War Room".

Question 3

Correct

Points out of 1.00

One of the three entry points to the AIOps portfolio helps

clients operationalize automation with patented algorithms and
analytics. What provides these capabilities?

IBM Cloud Pak for Watson AIOps

Turbonomic 

None of the entry points

Instana
Question 4

Incorrect Back Next

Points out of 1.00

You're talking to a client about the potential for AIOps to

completely transform the way clients run their digital business.
In your discussion, the client talks about how they currently
collect and organize operational data and come up with a plan
to address any incidents that may arise. This response indicates
what level on the AIOps continuum?

Simplified 

Predictive
Reactive
Proactive

Question 5

Correct

Points out of 1.00

One of the three entry points to the AIOps portfolio

automatically ingests observability metrics, traces, and events.
This entry point then contextualizes application, service, and
infrastructure interdependencies so clients can take intelligent
action on any issue. What provides these capabilities?

Turbonomic
Instana 

None of the entry points

IBM Cloud Pak for Watson AIOps
Question 6

Correct Back Next

Points out of 1.00

There are many challenges faced by CIOs and IT operations

teams, one being critical operations expertise.  What statement
best summarizes this specific challenge?

Over 90% of full-time employees have 90% of critical

operations expertise.
Only 10% of full-time employees have 90% of critical 
operations expertise.
Critical operations expertise is not considered a problem
in most businesses.
50% of full-time employees have 50% of critical
operations expertise.

Question 7

Correct

Points out of 1.00

Turbonomic can build the complete supply chain of an

application with data from:

Application resource management (ARM) tools

Site reliability engineering (SRE) tools
Application performance monitoring (APM) tools 

DevSecOps tools
Question 8

Correct Back Next

Points out of 1.00

A Site Reliability Engineer (SRE) working at your client texts you

and says they urgently need to know: "What types of data can
be ingested by Cloud Pak for Watson AIOps to help with
predictive resolution?" What is the best line to text back to
them?

Structured: like events, metrics, topology data, and 

unstractured, like tickets or logs.

Any events and metrics that are compatible with Netcool
Operations Insights.
Any structure and unstructured data including images and
video streams.
Only text logs formatted as XML or JSON.

Question 9

Incorrect

Points out of 1.00

A Business Partner wants to enhance their offering with IBM

AIOps solutions. They ask, "How can IBM's AIOps solutions
transform ITOps challenges to ITOps advantages? What is the
best answer?

AIOps helps with business process automation, so ITOps

challenges become less important.
AIOps platforms combine big data and Machine 

Language (ML) functionality to replace all primary IT

operations functions.
AIOps eliminates humans from IT operations so it
removes the risk of human errors.
AIOps shifts focus from infrastructure-centric IT
operations to applications and application owners. The
application-centric approach focuses on what matters
most to IT and business performance.
Question 10

Correct Back Next

Points out of 1.00

You are presenting to a client and specifically talking about how

to put their applications on autopilot. What are the 3 main
things you tell them to focus on in order to enhance IT delivery?


Deep observability
Resource optimization
Proactive resolution

Automated deployment
Incident management
Application optimization

Agile integration
Site reliability
DevOps

Proactive problem management

Observability
Network management

Question 11

Correct

Points out of 1.00

What is the name of the practice that combines big data and
Machine Learning (ML) functionality to enhance and transform
all primary IT operations functions, including availability and
performance monitoring, event correlation and analysis, and IT
service management and automation?

Site Reliability Engineering

ChatOps
AIOps 

DevOps
Question 12

Correct Back Next

Points out of 1.00

AIOps is a relatively new concept that is growing rapidly. What

competitors are you most likely to encounter when positioning
Cloud Pak for Watson AIOps to help a client transform their
operational environment from a reactive to proactive
resolution?

BluePrism
UIPath
SAS
Accenture


Moogsoft
Splunk
BigPanda
loom

Cisco
Intel
Oracle
HPE

VMware
Microsoft
Google
AWS

Question 13

Correct

Points out of 1.00

One of the three entry points to the AIOps portfolio uses

Natural Language Processing (NLP) and Machine Learning (ML)
to assist clients to detect and diagnose application and IT
infrastructure related issues. What provides these capabilities?

IBM Cloud Pak for Watson AIOps 

None of the entry points

Turbonomic
Instana
Question 14

Correct Back Next

Points out of 1.00

You're monitoring a Webex demo while your team is presenting

an Instana demo. The client's CIO walked in late to the meeting
and posted this question: "Can you explain in a sentence what
problems can be addressed and solved by Instana?"  How do
you respond?

Find the root cause of issues that are masked by large 

volumes of monitoring data.
Surface anomalies within an existing ChatOps
environment
Assure application performance by utilizing a dynamic
consumption-based model.
Merge structured and unstructured data

Question 15

Incorrect

Points out of 1.00

A Cloud Pak for Watson AIOps license gives clients the

flexibility to install multiple modules that deliver key
functionality to their business. This gives clients a way to start
and grow their AIOps eminence.  What is the role of the Metric
Manager?

It is one of the versions of the AI engine (Imperial 

Manager is the other version of that module).

It is a module providing log data anomaly detection
across different sources.
It is module responsible for the long-term warehousing of
the performance metrics for reporting.
It is a module providing performance metric anomaly
detection across different sources.
Question 16

Correct Back Next

Points out of 1.00

You are responding to a request for proposal (RFP) where the

client requested information on how the IBM AIOps platform
improves mean time to resolve (MTTR)? How do you respond?

MTTR is marginally improved by combining Instana

observability and site reliability engineering (SRE) best
practices.
Instana only helps with mean time to detect (MTTD).
Cloud Pak for Watson AIOps machine learning algorithms
improve MTTR by 80%.
Instana is capable of real-time detection and mapping 
of all the interdependencies to reduce risk and
decrease MTTR by 50%.

Question 17

Correct

Points out of 1.00

You are returning from a meeting with procurement at a client's

headquarters, you meet the CIO in front of the elevator. While
riding down, she asks: "I heard IBM is a market leader in the AI
space. Can you list the top three benefits AI can provide us for
IT Operations?" What three would you pick?

Automated DevOps
Embedded security controls
Proactive reporting

Incident impact avoidance

Fewer headcounts needed
Automated risk scoring

Automated resourcing actions

Better promotion decisions
Faster service provisioning


Faster decision making
Better resource optimization
Proactive problem resolution
Question 18

Correct Back Next

Points out of 1.00

Cloud Pak for Watson AIOps has the capability to ingest real
time structured and unstructured data feeds.  Which of the
following is a correct set of structured data?


Events
Alerts
Metrics
Topology

Logs
Tickets
Alerts

Events
Alerts

Topology
Tickets

Question 19

Incorrect

Points out of 1.00

You are talking to a client about how infusing AI automation

into their IT operations is a major opportunity for them to
advance their digital transformation and outpace competitors
with better service delivery. What do you explain as the top
reason to consider AI as part of their operations?

Efficiency and cost

Bleeding edge technology 

Personnel consolidation
Hardware consolidation
Question 20

Correct Back Next

Points out of 1.00

You are preparing to host an AIOps workshop for your clients.

To attract more attendees, you want to list IT challenges that
AIOps can help solve. Which one will you pick?

Increasing focus on data privacy and regulatory

compliance forces IT Ops to spend too much time on
security reporting.
he rising number of service tickets opened by end-users
requires robotic process automation to process them.
Without AI-based machine learning, IT teams cannot
progress with application modernization.
IT complexity has stretched the ability of Ops teams to 
understand data and respond quickly across any
environment.

Question 21

Correct

Points out of 1.00

In the Q&A session after presenting AIOps fundamentals to

your client, the IT Operations manager tells you: "It sounds
interesting, but I don't think we are ready for Watson AIOps yet.
My main challenge right now is a lack of visibility into the
performance of our hybrid applications." How should you
answer?

"I understand. I'll check with you next year if you are
ready for AIOps."
"Instana is likely the right first step on your AIOps 

journey. When your observability needs are addressed,

you can then enhance the solutions with additional
elements."
"All clients initially say that, but when you implement log
anomaly detection with Cloud Pak for Watson AIOps, you
won't need to worry about your application performance
anymore."
"You should start with Application Resource Management
(ARM). Turbonomic will fix any application performance
issues before they occur."
Question 22

Incorrect Back Next

Points out of 1.00

You asked your client how they allocate server and network
resources.  The client noted how they rely on forecasting
methods. What scenario leads to a dynamic business through
capacity-based forecasted data?

Demand for applications is static and thus no intervention

is required by IT operations.
Demand for applications is dynamic, but allocation is
static and never requires an IT operator to change.
The infrastructure will always be over provisioned 

causing the business to spend more money than

necessary.
At any point in time the infrastructure is either over
provisioned (business spending more money) or under
provisioned (app performs poorly).

Question 23

Correct

Points out of 1.00

What is the concept of supply-demand driven relationships

between layers of the application stack?

It is a supply chain that starts with the layer containing

virtual machines and ends with the network.
It is a supply chain that starts with a layer consisting of
containers and virtual machines.
It is a supply chain that starts with business 

applications that consist of transactions running across

a diverse set of services.
It is a supply chain that starts with the layer containing
physical servers, disk arrays, and the network.
Question 24

Correct Back Next

Points out of 1.00

Cloud Pak for Watson AIOps is comprised of several functional

modules. Each module has a specific capability and they all
work together to bring operational insights to the client.  What
module manages the detection of log anomalies, performs
triage, and correlates data?

Event Manager
AI Manager 

Metric Manager
ChatOps

Question 25

Correct

Points out of 1.00

What problems can be addressed and solved by Turbonomic?

Surface anomalies within an existing ChatOps

environment.
Merge structured and unstructured data
Assure application performance and resource 

allocation by utilizing a dynamic consumption-based

model.
Find the root cause of issues that are masked by large
volumes of monitoring data.