Question 1 of 30 

 You got this correct! Objective: Salesforce Fundamentals

Universal Containers has three Account record types: Prospect, Customer, and
Vendor. The Customer record type is only for Accounts that have a Closed Won
Opportunity.

How should a System Administrator prevent users from selecting the Customer
Record Type when they create new Account records?

A. Create an Account Validation Rule that prevents new Accounts with the Customer Record
Type from being saved.
Incorrect. Assign record types to users in their profiles or permission sets (or permission set groups), or a
combination of these.
B. Remove the Customer Record Type as an Assigned Record Type in the users' Profiles and
Permission Sets.
Correct. Assign record types to users in their profiles or permission sets (or permission set groups), or a
combination of these.
C. Create a Workflow Rule or Process to change the Record Type from Customer to Prospect.
Incorrect. Assign record types to users in their profiles or permission sets (or permission set groups), or a
combination of these.
D. Create an Account Auto-Assignment Rule to assign the Prospect Record Type to all new
Accounts.
Incorrect. Assign record types to users in their profiles or permission sets (or permission set groups), or a
combination of these.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 2 of 30  You got this correct! Objective: Productivity & Collaboration

The managers at Ursa Major Solar asked the administrator to quickly provide access
to sales reports and dashboards.

How can this be done?

A. Search the AppExchange for free adoption report apps.

Correct. The Salesforce Adoption Dashboards app can be found on the AppEschange.
B. Build reports and dashboards.
Incorrect. The Salesforce Adoption Dashboards app can be found on the AppEschange.
C. Log a case to Salesforce Support.
Incorrect. The Salesforce Adoption Dashboards app can be found on the AppEschange.
D. Use the Salesforce Auto-Report Builder.
Incorrect. The Salesforce Adoption Dashboards app can be found on the AppEschange.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 3 of 30  You got this correct! Objective: Salesforce Fundamentals

At Universal Containers, a user's department determines which fields the user can
see and edit on opportunities. For example, users on the sales team can edit all
fields on the opportunity, while users on the support team have read-only access to
these fields.
In which location is field-level security controlled for users on these teams?

A. Sharing rules
Incorrect. Sharing Rules define the level of access to a record at the object-level. Sharing rules cannot be stricter
than the org-wide. default settings. Sharing rules just allow greater access for particular users by making
exceptions to the org-wide sharing settings.
B. Public groups
Incorrect. Public groups arer collections of individual users, other groups, individual roles or territories, and/or
roles or teritories with their subordinates that all have a function in common. They are used when defning sharing
rules and also define access and sharing settings at the object level.
C. Profile
Correct. Profiles control object access, field-level security (which fields are visible or editable), page layouts,
record types and apps. Profiles control what a user can do in the Salesforce org. This is referred to as CRED
(create, read, edit, and delete). It also defines data administration access to "View all" or "Modify all."
D. Role
Incorrect. Roles control access to objects, and open access from the org-wide default settings. Roles do not give
access at a field-level.
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Question 4 of 30  You got this correct! Objective: Object Manager & Lightning App
Builder

Ursa Major Solar has the following environment and requirements:

 A new custom object named Regulations__c is a child of the account object.

 All users need the ability to view Regulations__c when viewing accounts with
the sales account page layout.

How should an administrator provide access to Regulations__c on the sales account

page layout?
A. By adding a new custom link for Regulations__c to the sales account page layout
Incorrect. Adding a custom link will not allow users to view the child accounts.
B. By adding a new related list for Regulations__c to the sales account page layout
Correct. Adding the related list will allow users to access the child accounts.
C. By adding a new section for Regulations__c to the sales account page layout
Incorrect. Adding the related list will allow users to access the child accounts. Related lists are within a section.
D. By adding a new action for Regulations__c to the sales account page layout
Incorrect. Adding an action will not allow users to view the child accounts.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 5 of 30  You got this correct! Objective: Service and Support Applications

The marketing team is asked to provide branding and messaging for email templates
to be used throughout the customer support process.

In which two locations can the System Administrator implement customer-facing

email templates with respect to Cases?

Choose 2 options.
A. Owner Assignment Notifications
Incorrect. Auto-response rules let you automatically send email responses to lead or case submissions based on
the record’s attributes.
B. Case Auto-response Rules
Correct. Auto-response rules let you automatically send email responses to lead or case submissions based on
the record’s attributes.
C. Case Escalation Notifications
Incorrect. Auto-response rules let you automatically send email responses to lead or case submissions based on
the record’s attributes.
D. Support Reps' Send Email options
Correct. These options let you create email templates for support users.
Learn more about the topic(s) discussed in this question by reviewing this Reference
Document and this Reference Document

Question 6 of 30  You got this correct! Objective: Workflow/Process Automation

A System Administrator created a workflow rule that sends email alerts when a Case
with a high priority is created. A new Support Engineer who works remotely at
Universal Containers complains about not receiving the email alerts. All other users
at Universal Containers receive these email alerts.

How can a Salesforce Administrator troubleshoot this issue?

A. Verify the user's email address.

Correct. Verify the email address is Always start with the email address and make sure it's spelled correctly.
B. Check if the correct Email Template is used.
Incorrect. Verify the email address is Always start with the email address and make sure it's spelled correctly.
C. Check if the Workflow evaluation criteria is correct.
Incorrect. Verify the email address is Always start with the email address and make sure it's spelled correctly.
D. Check if the Workflow Rule is active.
Incorrect. Verify the email address is Always start with the email address and make sure it's spelled correctly.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 7 of 30  You got this correct! Objective: Salesforce Fundamentals

How can a System Administrator discover who added a field to the account page
layout?

A. Create a poll in the Admin Chatter group.

Incorrect. Creating a poll is not a verified way to track field changes to the account page layout.
B. Review the Account Last Modified By field.
Incorrect. The Account Last Modified By might show a change made after the information you would be looking
for.
C. Run an Account History report.
Incorrect. Running a report will not show changes to the Account page.
D. Download the Setup Audit Trail.
Correct. The Setup Audit Trail tracks field history.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.
Question 8 of 30  You got this correct! Objective: Data & Analytics Management

Ursa Major Solar has selected report folders that are shared with a small group of
users who are on Lightning Experience. The administrator needs to prevent these
users from customizing the information in the reports.

What should the administrator do to achieve this goal?

A. Lock report filters.

Correct. Report filters can be locked to prevent viewers from changing the filter settings.
B. Utilize Custom Report Types.
Incorrect. Custom report types would not prevent users from customizing a report.
C. Change Field Level Security.
Incorrect. Field-level security settings let you restrict users’ access to view and edit specific fields, not reports.
D. Run the report as a specified user.
Incorrect. Running a report would not prevent users from customizing a report.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 9 of 30  You got this correct! Objective: Object Manager & Lightning App
Builder

The customer support team wants to use a different Page Layout when closing a
Case.

Which method should the System Administrator use to fulfill this request?

A. Case Close Page Layout

Correct. When agents close a case, they see the close case page layout, where agents can enter information
about the case resolution.
B. Support Process
Incorrect. When agents close a case, they see the close case page layout, where agents can enter information
about the case resolution.
C. Field-Level Security
Incorrect. When agents close a case, they see the close case page layout, where agents can enter information
about the case resolution.
D. Record Type and Page Layout
Incorrect. When agents close a case, they see the close case page layout, where agents can enter information
about the case resolution.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 10 of 30  You got this incorrect. You chose A B. Objective: Sales and

Marketing Applications

Ursa Major Solar (UMS) is configuring the lead conversion process.

Which two factors should UMS consider before setting up the process?

Choose 2 options.
A. Custom lead fields can be mapped to custom object fields.
Incorrect. Leads are not converted to custom objects.
B. Custom lead fields can be mapped to account, contact, and opportunity fields.
Correct. When leads are converted lead records, standard lead fields map to contact, account, person account,
and opportunity fields. Custom fields are map to newly created records.
C. Roll-up summary lead fields can be mapped to custom contact fields.
Incorrect. Roll-up summarizes are not avalible to map to another object.
D. Standard lead fields are automatically converted to account, contact, and opportunity fields.
Correct. When leads are converted lead records, standard lead fields map to contact, account, person account,
and opportunity fields. Custom fields are map to newly created records.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 11 of 30  You got this correct! Objective: Salesforce Fundamentals

Ursa Major Solar wants to assign feature licenses to user records in Salesforce.

What are two features licenses that can be assigned in this situation?

Choose 2 options.

A. Opportunity User
Incorrect. Opportunity can be accessed with a standard user license standard user license.
B. Service Cloud User
Correct. Knowladge User and Service Cloud User are additional feature licenses that let users access features
not included in their user license.
C. Knowledge User
Correct. Knowladge User and Service Cloud User are additional feature licenses that let users access features
not included in their user license.
D. Console User
Incorrect. Console is part of the Service Cloud feature license.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 12 of 30  You got this correct! Objective: Workflow/Process Automation

The administrator at Universal Containers is creating a flow with several steps.

How can the administrator check their work as they are developing the flow?

A. Use the Debug tool in the flow builder

Correct. Test a new flow or troubleshoot a flow that fails with the debug option in Flow Builder.
B. Use debug logs in the Developer Console
Incorrect. Test a new flow or troubleshoot a flow that fails with the debug option in Flow Builder.
C. Perform the same steps manually via the UI
Incorrect. Test a new flow or troubleshoot a flow that fails with the debug option in Flow Builder.
D. Use debug logs found in Setup
Incorrect. Test a new flow or troubleshoot a flow that fails with the debug option in Flow Builder.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 13 of 30  You got this correct! Objective: Service and Support Applications

Ursa Major Solar needs to ensure compliance with a platinum service level
agreement; therefore, cases that stay in the Tier 2 queue for longer than 4 hours
must be re-assigned to the Tier 3 queue.

Which Salesforce feature should be used to fulfill this requirement?

A. Case comments
Incorrect. Case comments are used to add notes to a case.
B. Auto response rule
Incorrect. Auto-response rules automatically send email responses to lead or case submissions based on the
record’s attributes.
C. Case escalation rule
Correct. Case escalation rules automatically escalate cases when the case meets the criteria defined in the rule
entry.
D. Case assignment rule
Incorrect. Assignment rules automate lead generation and support processes.
Learn more about the topic(s) discussed in this question by reviewing this Reference
Document and this Reference Document

Question 14 of 30  You got this correct! Objective: Object Manager & Lightning App
Builder

Ursa Major Solar's administrator created a new account record type, but when
marketing users are creating new account records, they are unable to choose the
new record type.

What are two potential causes of this issue?

Choose 2 options.

A. The record type is disassociated from the page layout.

Incorrect. The record type is not populated by the page layout relationship.
B. The record type is disabled on the marketing user profile.
Correct. Record types need to be assigned to a profile.
C. The record type default setting is disabled.
Incorrect. A record type can be active or inactive.
D. The record type is deactivated.
Correct. Record types need to be active in order for users to access them.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 15 of 30  You got this correct! Objective: Sales and Marketing Applications

How should the System Administrator implement biweekly notifications for Sales
Reps that include Opportunities that need attention based on the Opportunity
Owner's last login, past due Opportunities, and all Opportunities that have not been
updated in the last 30 days?

A. Create Scheduled Reports.

Incorrect. Scheduled reports would not be able to be schedule based on the user's last login.
B. Create Opportunity Update Reminders.
Correct. Opportunity update reminders allow managers to automatically send and schedule emails that include a
report of the team's open opportunities to direct reports. You can select the fields you want to include in the
reminders such as last login date, or # not updated in the last 30 days.
C. Create a Chatter Group.
Incorrect. A Chatter group would not post reminders based on the user's last login.
D. Create Scheduled Dashboards.
Incorrect. Scheduled dashboards would not be able to be schedule based on the user's last login.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 16 of 30  You got this correct! Objective: Data & Analytics Management

Which report should a System Administrator use to display the number of Contacts
related to an Account?

A. Tabular report with a report formula

Incorrect. Write summary formulas to evaluate a report's group subtotals and grand totals.
B. Tabular report with a Roll-up Summary Account field
Incorrect. Write summary formulas to evaluate a report's group subtotals and grand totals.
C. Summary report with a Roll-up Summary Account field
Incorrect. Write summary formulas to evaluate a report's group subtotals and grand totals.
D. Summary report with a report formula
Correct. Write summary formulas to evaluate a report's group subtotals and grand totals.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 17 of 30  You got this correct! Objective: Sales and Marketing Applications

Ursa Major Solar customers are starting to request custom-sized solar panels, which
are currently unavailable in the standard inventory. Management has decided to add
custom sizing as an add-on item in Salesforce.

The administrator needs to allow sales users to add custom sizing to the total
opportunity sale.

What should the administrator do to achieve this goal?

A. Make a new custom object related to opportunities for custom sizing.

Incorrect. Use products and pricebooks to track what is being sold.
B. Add custom sizing as a new product in a pricebook.
Correct. Use products and pricebooks to track what is being sold.
C. Add a new field on the opportunity labeled custom sizing.
Incorrect. Use products and pricebooks to track what is being sold.
D. Add custom sizing as a new product in an order.
Incorrect. Use products and pricebooks to track what is being sold.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 18 of 30  You got this correct! Objective: Object Manager & Lightning App
Builder
Universal Containers has a renewals sales team that will use the Opportunity object.
They want to use many of the same picklist fields that are already defined, but will
need unique picklist values.

What feature allows a System Administrator to maintain the same field for two
different teams?

A. Sales Processes
Incorrect. Sales processes determine the stages that users are able to see on the page, they do not control the
values in the picklist.
B. Permission Sets
Incorrect. Permission sets determine the page layouts that users are able to access, they do not control field-
level access.
C. Record Types
Correct. Record types determine whcih business processes, page layouts, fields and picklist values a user can
access and allow the admin to maintain the same field for two different teams.
D. Page Layouts
Incorrect. Page layouts determine the fields that users are able to see on the page, they do not control the values
in the picklist.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 19 of 30  You got this correct! Objective: Data & Analytics Management

At Ursa Major Solar, Sales representatives use a custom report type for Account
reports. New fields have been created on the Account Object. An administrator
needs to report on the newly created fields.

What should the administrator do to achieve this goal?

A. From the Custom Report Type, Edit Object Relationships, then add the new fields to the
report.
Incorrect. Add fields to a custom report in the custom report type field layout.
B. From the Custom Report Type, Edit Layout, then add the new fields to the report.
Correct. Add fields to a custom report in the custom report type field layout.
C. Create a new account report and add the new fields from the Report Builder.
Incorrect. Add fields to a custom report in the custom report type field layout.
D. Create a new account report folder, go to share, and then add the new fields.
Incorrect. Add fields to a custom report in the custom report type field layout.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 20 of 30  You got this correct! Objective: Service and Support Applications

Universal Containers wants internal support requests to be directed to any of the IT

representatives. They want external support requests to be directed to customer
support representatives based on the contact's location.

What should the System Administrator use to set this up?

A. Assignment Rules and Queues

Correct. Assignment rules automate support processes. Queues prioritize, distribute, and assign records to
teams who share workloads.
B. Auto-responses Rules and Profiles
Incorrect. Assignment rules automate support processes. Queues prioritize, distribute, and assign records to
teams who share workloads.
C. Automated Notifications and Groups
Incorrect. Assignment rules automate support processes. Queues prioritize, distribute, and assign records to
teams who share workloads.
D. Territory Management and Teams
Incorrect. Territory management and teams make it easy for your sales team to structure Salesforce data the
way sales territories are structured.
Learn more about the topic(s) discussed in this question by reviewing this Reference
Document and this Reference Document

Question 21 of 30  You got this correct! Objective: Workflow/Process Automation

Ursa Major Solar placed a time-dependent action in the workflow queue when the
record was created.

What are two situations that will cause this action to be removed from the queue?

Choose 2 options.

A. If the record no longer matches the rule criteria

Correct. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still
valid. If a record no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for
that record.
B. If another record triggers the same workflow rule
Incorrect. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still
valid. If a record no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for
that record.
C. If the action is deleted from the workflow queue
Correct. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still
valid. If a record no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for
that record.
D. If a validation rule is triggered for the record
Incorrect. Time-dependent actions remain in the workflow queue only as long as the workflow rule criteria are still
valid. If a record no longer matches the rule criteria, Salesforce removes the time-dependent actions queued for
that record.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 22 of 30  You got this correct! Objective: Salesforce Fundamentals

Ursa Major Solar has a private sharing model on opportunities. Leadership has
asked the administrator to create a new custom object that will track customer
payment information and will link to the opportunity. Only those users with access to
the opportunity should be able to see the records on the new object.

What should the administrator create to achieve this goal?

A. A master-detail relationship with a criteria-based sharing rule
Incorrect. Master-detail closely links objects together such that the master record controls certain behaviors of
the detail and subdetail record. Access can be granted with profile permissions.
B. A lookup relationship with a criteria-based sharing rule
Incorrect. Master-detail closely links objects together such that the master record controls certain behaviors of
the detail and subdetail record. Access can be granted with profile permissions.
C. A lookup relationship with profile permissions
Incorrect. Master-detail closely links objects together such that the master record controls certain behaviors of
the detail and subdetail record. Access can be granted with profile permissions.
D. A master-detail relationship with profile permissions
Correct. Master-detail closely links objects together such that the master record controls certain behaviors of the
detail and subdetail record. Access can be granted with profile permissions.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 23 of 30  You got this correct! Objective: Data & Analytics Management

A System Administrator will use the Import Wizard to update existing Account
records.

Which values can the Import Wizard use to find matching records?

A. Created By field
Incorrect. Match Account Id, Account Name, and Account Site exactly as they appear in the application.
B. Parent Account field
Incorrect. Match Account Id, Account Name, and Account Site exactly as they appear in the application.
C. Account Name and Site fields
Correct. Match Account Id, Account Name, and Account Site exactly as they appear in the application.
D. Address field
Incorrect. Match Account Id, Account Name, and Account Site exactly as they appear in the application.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 24 of 30  You got this incorrect. You chose A. Objective: Productivity &

Collaboration

Ursa Major Solar has the following environment and requirements:

 Critical, high-priority accounts have an assigned District Manager, Sales

Representative, Inside Sales Representative, and Customer Service
Representative.
 The Sales Manager wants to prevent these accounts from being inadvertently
contacted more than once on the same day.
 The Sales Manager wants to report on various customer interactions.

How should the administrator fulfill these requirements?

A. Enter comments into the notes section on the account.
Incorrect. Activities should be used to log key touchpoints on customers so that a report can be pulled.
B. Log a separate task, call, or activity on the account.
Correct. Use activities to log key touchpoints on customers so that a report can be pulled.
C. Post customer interactions in Chatter on the account.
Incorrect. Activities should be used to log key touchpoints on customers so that a report can be pulled.
D. Log a case on the account.
Incorrect. Case are an inbound touchpoint from the customer, not to the customer.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 25 of 30  You got this correct! Objective: Data & Analytics Management

Which configuration option shows sales representatives the fields they must fill in
prior to saving an Opportunity?

A. Opportunity Validation Rules

Incorrect. Make the field required on a specific page layout.
B. Field-level Security
Incorrect. Make the field required on a specific page layout.
C. Dependent Picklist Fields
Incorrect. Make the field required on a specific page layout.
D. Page Layout required fields
Correct. Make the field required on a specific page layout.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 26 of 30  You got this incorrect. You chose C D. Objective: Service and

Support Applications

Universal Containers uses an Auto-numbering system to uniquely identify each

support request. They want customers to know this number as soon as possible.

Which two features should the System Administrator implement to allow customers
have quick access to this information?

Choose 2 options.

A. Case Comment Notifications

Incorrect. Case comment notifications do not allow for self-service.
B. Auto-response Rules
Correct. Auto-response rules let you automatically send email responses for case submissions based on the
record’s attributes.
C. Self-service Portal
Correct. A self-service portal provides an online support channel for your customers - allowing them to resolve
their inquiries without contacting a customer service representative.
D. Case Feed Layout Actions
Incorrect. Case feed layout actions do not allow for self-service.
Learn more about the topic(s) discussed in this question by reviewing this Reference
Document and this Reference Document

Question 27 of 30  You got this incorrect. You chose C. Objective: Workflow/Process

Automation

Cloud Kicks (CK) has a service console that is used by agents who take calls from
customers and stores with questions about products.
The CK case process is complex and agents often make mistakes. To help the
administrator has created a screen flow that guides agents through the process.

How should the administrator deploy the screen flow?

A. Use a custom action that launches the screen flow

Incorrect. The utility bar gives users quick access to commonly used tools such as flow.
B. Use code to launch the screen flow in a modal
Incorrect. The utility bar gives users quick access to commonly used tools such as flow.
C. Create a link that launches the screen flow
Incorrect. The utility bar gives users quick access to commonly used tools such as flow.
D. Launch the flow from the utility bar in the console
Correct. The utility bar gives users quick access to commonly used tools such as flow.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 28 of 30  You got this correct! Objective: Salesforce Fundamentals

Which two changes are tracked in the Setup Audit Trail?

Choose 2 options.

A. Resetting a user's password

Correct. The Setup Audit Trail tracks password resets.
B. Using the Data Import Wizard
Correct. The Setup Audit Trail tracks the use of the Data Import Wizard.
C. Creating a List View
Incorrect. The Setup Audit Trail does not track List View creation.
D. Using the Data Loader
Incorrect. The Setup Audit Trail does not track use of Data Loader
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 29 of 30  You got this incorrect. You chose B C E. Objective: Data &

Analytics Management

Which three reports can be used to display a list of the Top 10 Accounts on a
dashboard?

Choose 3 options.

A. Tabular report with Rows to Display set to 10

Correct. Use a tabular report as the source report .
B. Tabular report with a chart
Incorrect. Use a tabular report as the source report .
C. Summary report with a chart
Correct. The default two-column table uses the first grouping and summary field from the chart in the source
report. If the report has no chart, default columns are based on the first grouping and summary field in the report.
D. Summary report without a chart
Correct. The default two-column table uses the first grouping and summary field from the chart in the source
report. If the report has no chart, default columns are based on the first grouping and summary field in the report.
E. Summary report with Rows to Display set to 10
Incorrect. The default two-column table uses the first grouping and summary field from the chart in the source
report. If the report has no chart, default columns are based on the first grouping and summary field in the report.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.

Question 30 of 30  You got this correct! Objective: Sales and Marketing Applications

Universal Containers wants the sales team to access information about Closed Won
Opportunities with a common competitor for all pending big deals.

Which features should the System Administrator implement?

A. Big Deal Alerts and Sales Teams

Incorrect. Enable similar opportunities and competitors to allow users to find Closed - Won opportunities that
match the attributes of an opportunity they're currently working on, so they can quickly access information that
can help them close their deals.
B. Competitors and Similar Opportunities
Correct. Enable similar opportunities and competitors to allow users to find Closed - Won opportunities that
match the attributes of an opportunity they're currently working on, so they can quickly access information that
can help them close their deals.
C. Commonalities and Won Information
Incorrect. Enable similar opportunities and competitors to allow users to find Closed - Won opportunities that
match the attributes of an opportunity they're currently working on, so they can quickly access information that
can help them close their deals.
D. Sales Teams and Closed Won Opportunities
Incorrect. Enable similar opportunities and competitors to allow users to find Closed - Won opportunities that
match the attributes of an opportunity they're currently working on, so they can quickly access information that
can help them close their deals.
Learn more about the topic(s) discussed in this question by reviewing this Reference Document.