Business Communication

1. Communication is a ______________

A. one way process.

B. two way process.
C. three way process.
D. four way process.

View answer
Correct answer: (B)
two way process.

2. Communication saves time in

A. internal communication.
B. interview.
C. oral communication.
D. schedule.

View answer
Correct answer: (C)
oral communication.

3. Realizing the potential of the self is part of the

A. communication development.
B. language development.
C. skill development.
D. personality development.

View answer
Correct answer: (D)
personality development.

4. The term communis derived from ______________ word.

A. Greek.
B. Latin.
C. Chinese.
D. English.
View answer
Correct answer: (B)
Latin.

5. Posters fall under ______________ communication.

A. oral.
B. visual.
C. written.
D. spoken.

View answer
Correct answer: (B)
visual.

6. On the ______________ it is possible to get immediate feedback

A. letter.
B. telephone.
C. e-mail.
D. fax.

View answer
Correct answer: (B)
telephone.

7. A group discussion of a real life situation with in a training environment is

______________

A. discussion.
B. listening.
C. case study method.
D. all of the above.

View answer
Correct answer: (A)
discussion.

8. The information the receiver gets is called ______________

A. message.
B. output.
 C. input.
D. source.

View answer
Correct answer: (A)
message.

9. Communication is the ______________ of business.

A. Backbone.
B. life blood.
C. nervous system.
D. both (1) & (2).

View answer
Correct answer: (A)
Backbone.

10. ______________ are welcome, for it is not obligatory to accept them.

A. suggestion.
B. order.
C. courtesy.
D. complaint.

View answer
Correct answer: (A)
suggestion.

11. ______________ refers to the special language of a trade.

A. jargon
B. expression.
C. colloquialism.
D. suggestion.

View answer
Correct answer: (A)
jargon

12. Audio-Visual communication is most suitable for mass ______________ and mass
______________
 A. publicity & education.
B. policies & political.
C. save & store.
D. Education & political.

View answer
Correct answer: (A)
publicity & education.

13. Interpretation of data is followed by ______________

A. recommendation.
B. suggestion.
C. conclusions.
D. complaint.

View answer
Correct answer: (B)
suggestion.

14. Gray colour refers ______________

A. confidence & wisdom.

B. cheerfulness & vigour.
C. life & coolness.
D. danger.

View answer
Correct answer: (A)
confidence & wisdom.

15. Communication in an organization should ideally flow ______________

A. from top to bottom.

B. from bottom to top.
C. both ways.
D. horizontally.

View answer
Correct answer: (A)
from top to bottom.
16. Press reports refers to ______________

A. reports in newspapers.
B. reports through letters.
C. oral communication.
D. written communication.

View answer
Correct answer: (B)
reports through letters.

17. A collection letter is associate with ______________

A. debtors.
B. creditors.
C. company.
D. customers.

View answer
Correct answer: (A)
debtors.

18. Statutory Report is ______________

A. an informal report.
B. not having legal sanction.
C. always a statistical report.
D. Formal report.

View answer
Correct answer: (A)
an informal report.

19. Motivation can be achieved through ______________ incentives.

A. Monetary.
B. social.
C. non-monetary.
D. legal.

View answer
Correct answer: (A)
Monetary.

20. The exit communication takes place when an employee ______________the

organization.

A. enter into.
B. learning from.
C. both. (1 & 2 ).
D. leaves.

View answer
Correct answer: (A)
enter into.

21. ______________ is a very conscious process of communication

A. warning.
B. order.
C. action.
D. education.

View answer
Correct answer: (D)
education.

22. ______________ means the right use of putting in points or stops in writing.

A. exclamation.
B. semi colon.
C. comma.
D. full stop.

View answer
Correct answer: (D)
full stop.

23. ______________ is the main part of the report.

A. conclusion.
B. recommendations.
C. description.
 D. references.

View answer
Correct answer: (C)
description.

24. The most important part of the letter is

A. the heading.
B. date.
C. body of the letter.
D. post script.

View answer
Correct answer: (C)
body of the letter.

25. ______________ system provides expert advice for operational chores.

A. business.
B. operation support.
C. end user systems.
D. expert systems.

View answer
Correct answer: (D)
expert systems.

26. ______________ computers operates by measuring.

A. analog.
B. digital.
C. hybrid.
D. main frame.

View answer
Correct answer: (A)
analog.

27. An ______________ report can be denied at any time

A. oral.
 B. written.
C. special.
D. informal.

View answer
Correct answer: (A)
oral.

28. The American style of writing the date in business letter starts with ______________

A. day.
B. month.
C. year.
D. time.

View answer
Correct answer: (B)
month.

29. An effort to influence the attitude and feeling of others is ______________

A. persuasion.
B. suggestion.
C. advice.
D. appreciation.

View answer
Correct answer: (A)
persuasion.

30. The main objective of communication is

A. information and persuasion.

B. skill and personality development.
C. control and management.
D. need.

View answer
Correct answer: (A)
information and persuasion.
31. The communication cycle, the process of re translation of signals into ideas is called

A. encoding.
B. decoding.
C. response.
D. feedback.

View answer
Correct answer: (B)
decoding.

32. A memo is an example for

A. internal communication.
B. external communication.
C. lateral communication.
D. Written communication.

View answer
Correct answer: (A)
internal communication.

33. Informal communication is otherwise known as ______________ communication.

A. grapevine.
B. lateral.
C. visual.
D. horizontal.

View answer
Correct answer: (A)
grapevine.

34. The inside address is typed ______________

A. right hand side.

B. left hand side.
C. right hand bottom.
D. last.

View answer
Correct answer: (A)
right hand side.

35. Good punctuation will not involve ______________

A. rereading.
B. ambiguity.
C. both.
D. misunderstanding.

View answer
Correct answer: (C)
both.

36. Information about its products is ______________ information.

A. external.
B. internal.
C. planning.
D. deciding.

View answer
Correct answer: (B)
internal.

37. Warning can be ______________

A. general or specific
B. specific.
C. particular.
D. Completely general.

View answer
Correct answer: (A)
general or specific

38. ______________ may be less important for small business

A. letter-writing.
B. telephone.
C. e-mail.
D. fax.
View answer
Correct answer: (A)
letter-writing.

39. ______________ is the process of arriving at agreement through consultation

A. consensus.
B. horizontal.
C. vertical.
D. upward.

View answer
Correct answer: (A)
consensus.

40. The letter of acknowledgement ______________

A. provides a record.
B. shows courtesy.
C. avoids misunderstanding.
D. serves all the above purposes.

View answer
Correct answer: (D)
serves all the above purposes.

41. Communication network in any organization is ______________

A. internal & external.

B. verbal & written.
C. oral & non-verbal.
D. feedback.

View answer
Correct answer: (A)
internal & external.

42. Informal communication is otherwise known as ______________

A. person to person communication.

B. internal communication.
 C. external communication.
D. Authoritative communication.

View answer
Correct answer: (B)
internal communication.

43. Minutes of resolutions is only resolutions ______________

A. recorded.
B. development.
C. decision-making.
D. authenticated.

View answer
Correct answer: (A)
recorded.

44. Minutes of a meeting are usually prepared by ______________

A. secretary.
B. chairman.
C. shareholder.
D. laymen.

View answer
Correct answer: (D)
laymen.

45. The value mail e-mail, video conferencing etc some of the ______________ based
media of communication.

A. computer.
B. traditional.
C. science.
D. rules.

View answer
Correct answer: (C)
science.

46. A circular is a form of ______________

 A. oral communication.
B. face-to-face communication.
C. group communication.
D. visual communication.

View answer
Correct answer: (A)
oral communication.

47. ______________ means giving a particular bias to the reality

A. abstracting.
B. slanting.
C. inferring.
D. information.

View answer
Correct answer: (B)
slanting.

48. Business letter must possess the quality of ______________

A. coherence.
B. incompleteness.
C. faultiness.
D. jargons.

View answer
Correct answer: (A)
coherence.

49. ______________ report can be denied at any time.

A. oral report.
B. written report.
C. business report.
D. formal report.

View answer
Correct answer: (A)
oral report.
50. ______________ reports are related to a single occasion or situation.

A. non-recurrent reports.
B. investigative reports.
C. special reports.
D. formal reports.

View answer
Correct answer: (C)
special reports.

51. EDP stands for ______________

A. enterpreneurial development programme.

B. electronic data processing.
C. electronic data passing.
D. electronic data patroning.

View answer
Correct answer: (B)
electronic data processing.

52. ______________ is something written after the letter is closed.

A. copy distribution.
B. enclosures.
C. postscripts.
D. reference.

View answer
Correct answer: (C)
postscripts.

53. The minimum number of members necessary for a meeting is called as ______________

A. quorum.
B. resolution.
C. proxy.
D. prospectus.

View answer
Correct answer: (A)
quorum.

54. Effective communication can only be achieved when ______________

A. the audience is understood.

B. feedback is encouraged.
C. thoughts are organized.
D. systematic delivery of speech.

View answer
Correct answer: (A)
the audience is understood.

55. A motivated worker does not need much ______________

A. supervision.
B. encouragement.
C. advice.
D. suggestion.

View answer
Correct answer: (A)
supervision.

56. The downward communication flow from

A. a subordinate to a superior.
B. a subordinate to a subordinate.
C. a superior to a superior.
D. a superior to a subordinate.

View answer
Correct answer: (D)
a superior to a subordinate.

57. Telephonic conversation is a

A. verbal communication.
B. non-verbal communication.
C. visual communication.
D. written.
View answer
Correct answer: (B)
non-verbal communication.

58. Salutation

A. comes above inside address.

B. begins at left hand margin of the letter.
C. comes at the end of the letter.
D. comes in body of the letter.

View answer
Correct answer: (B)
begins at left hand margin of the letter.

59. Physical Barriers to communication are ______________

A. time and distance.

B. interpretation of words.
C. denotations.
D. connotations.

View answer
Correct answer: (A)
time and distance.

60. Appropriate salutation for an application is ______________

A. My Dear Sir.
B. Sir.
C. Dear Sir.
D. Sir Mr. X.

View answer
Correct answer: (B)
Sir.

61. Subscription of a letter ______________

A. contains principal message.

B. contains name and address of the receiver.
 C. contains name and address of the sender.
D. Place and date.

View answer
Correct answer: (B)
contains name and address of the receiver.

62. The usual forms of greetings used for unmarried women ______________

A. Mr.
B. Mrs.
C. Madam.
D. Gentlemen.

View answer
Correct answer: (A)
Mr.

63. ______________ is a more powerful agent of persuasion and control.

A. speaker.
B. receiver.
C. speech.
D. decoder.

View answer
Correct answer: (A)
speaker.

64. Effective advice ______________

A. is both man-oriented & work oriented.

B. is given in the workers interest.
C. promotes understandings.
D. all the above.

View answer
Correct answer: (D)
all the above.

65. The reimbursement of expenses is generally made by the ______________

 A. principal.
B. agent.
C. subordinate.
D. owner.

View answer
Correct answer: (C)
subordinate.

66. The official record of the proceeding of a meeting is known as ______________

A. agenda.
B. minutes.
C. prospectus.
D. report.

View answer
Correct answer: (A)
agenda.

67. A concise and accurate record of the proceedings at a meeting is called as

______________

A. resolution.
B. minutes.
C. invoice.
D. agenda

View answer
Correct answer: (A)
resolution.

68. Organization Theory is written by ______________

A. William Scott.
B. Newman & summer.
C. Matthews.
D. James.

View answer
Correct answer: (A)
William Scott.
69. Circular letter is meant for ______________

A. communication.
B. personal communication.
C. secret communication.
D. Informal communication.

View answer
Correct answer: (A)
communication.

70. CWO stands for ______________

A. cash with offer.

B. cash with order.
C. cash with option.
D. cash with opinion.

View answer
Correct answer: (B)
cash with order.

71. ______________ reports are prepared and presented at regular and prescribed intervals

A. periodic reports.
B. special reports.
C. informal reports.
D. non-periodical reports.

View answer
Correct answer: (A)
periodic reports.

72. ______________ should come as a logical conclusion to investigation and analysis

A. recommendations.
B. suggestion.
C. inferences.
D. conclusions.

View answer
Correct answer: (C)
inferences.

73. ______________ system monitors and control physical processes.

A. process.
B. transaction.
C. operations.
D. office automation.

View answer
Correct answer: (A)
process.

74. ______________ is an important element in all business letters

A. signature.
B. letter head.
C. salutation.
D. complimentary close.

View answer

75. Language used in essay writing is ______________

A. simple.
B. difficult.
C. confidential.
D. ambiguous.

View answer
Correct answer: (A)
simple.

76. Words that have more than one meaning are called as ______________

A. equivocal terms.
B. jargon.
C. trigger wards.
D. biased language.

View answer
Correct answer: (A)
equivocal terms.

77. ______________ channel of communication called the grapevine.

A. formal.
B. informal.
C. horizontal.
D. vertical.

View answer
Correct answer: (B)
informal.

78. Reports from the subordinates to the superiors take the form of

A. upward communication.
B. downward communication.
C. face-to-face communication.
D. visual communication.

View answer
Correct answer: (A)
upward communication.

79. Communication means ______________ information, feeling and thoughts, with others.

A. to receive.
B. exchange of.
C. conveying.
D. all the above.

View answer
Correct answer: (B)
exchange of.

80. Audio-Visual communication is most suitable for mass ______________ and mass
______________

A. publicity & education.

B. policies & political.
C. save & store.
 D. Publicity & policies.

View answer
Correct answer: (A)
publicity & education.