Part 1: Positioning Statement

Introductory note:

I've included a position statement for both the company as a whole and the specific (internal) product. I thought this business statement would help with
context/relevance to the product. However, including a position statement for the business/company as a whole is optional.

For the company as a whole

For [facility managers, business owners, and homeowners] who [need repair to their plumbing systems], [UNDERWATTER in a pinch] is a [full-service
provider of repair and maintenance of hydraulic piping systems] that [enables proper function of pipes that carry potable water and waste to businesses
and homes]. We differ [from other companies], because our [commitment to best practices and training allows customers to worry less and get a fast,
competitively priced solution].

For its Digital Platform

To [order takers and technicians]who [work in [UNDERWATTER], [Eyes] is an [enterprise software solution] that [enhances the plumbing repair and
maintenance experience for both internal staff and customers]. Our Product [has been carefully formulated and validated against best practices and
incredible customer experiences in the field].

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Part 2:Outlining a Demand/Value Hypothesis

Problem scenarios/work to be done Current Alternatives Demand/Value Hypothesis

Bring spare parts to a job site Request the part by phone and wait for the Use the company's software to know the
return of the call to find out the availability of availability of the part, and when it will be
engagement metric the part. available.
[Parts ordered/period]

Customer repair quote. (Dispatcher) The customer calls the company so that a The company's software makes an approximate
dispatcher can consult a technician to find out quote according to the type of pipe repair case
engagement metric the approximate cost of the repair. (according to cases registered in the past). And
[Number of contributions made/total then if the client accepts the approximate quote,
contributions] they just proceed to make a real quote.

Company manager receives repair claims from Return to the place where the operation was Send it to the head of technicians to review the
customers. carried out with the manager, head of repair carried out by the technician, and then
technicians and technician who carried out the send a report to the manager to find out if the
engagement metric repair to verify what happened, and if the error error was on the part of the company, and thus
[Total claims attended/total claims] is on the part of the company, free repair will be sanction the technician.
made to the client and the technician will be
penalized.

The head of human resources hires technical Head of human resources conducts a review of Carry out an education review, an interview with
repair personnel. staff education, as well as specializations and the head of technicians to recognize skills and
an interview to choose the best possible staff. finally an interview with human resources to
engagement metric make the correct hiring.
[Hires/Job Applications]

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 Marketer analyst reviews the achievement of Conduct customer surveys to find out how they Use of google analytics to recognize where
reach that the company's promotion has. came to request the company's service. customers come from, if it is by organic search,
ads, referrals, emails. And thus be able to
engagement metric determine where to spend more to attract
[Customer invoices captured by customers.
advertisements/Company promotion costs]

Part 3: Design a Testable Solution to Your Value/Demand

Hypothesis

Epic 1- Detalle

Epic User Stories

"As fred the UNDERWATTER technician, I want to know the availability of a part that needs to be replaced in order to perform the pipe repair."

As Alan, a dispatcher for UNDERWATTER, I want to be more efficient with quoting and doing quoting with real potential customers.

"As Fidel, manager of UNDERWATTER, I want to know the number of claims that can be processed due to technical errors and to know how to act in the
event of errors.

"Daniel head of human resources at UNDERWATTER, I want to understand the needs of the company to achieve the ideal personnel recruitment."

"As Julio, the UNDERWATTER marketing analyst, I want to know where to continue investing in advertising to continue disseminating the company's
services."

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 Epic 1
Epic 1 is: "As fred the UNDERWATTER technician, I want to know the availability of a part that needs to be replaced in order to perform the pipe repair."

check problem find the problem It does not recognize the part to change

Take pictures to see which part it is Check availability and cost of part by phone The customer is informed if the part is available,
the cost and when the repair will be carried out

Dependent Variable/Target for Epic 1

The key questions here are:

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a) Do the technicians use the tool (software) to a) know the availability and price and/or b) the parts?
b) Does that make them more efficient?

The specific dependent variables for this, the observations we could instrument in the code and Google Analytics are:
a) Search and part detail views + part availability details/result pages specific to the requested part
b) Quantity of Orders
Additionally, customer/job satisfaction and billable/non-billable time for a cohort using the tool vs. one not would be relevant.

Children's stories and analysis

Children's Stories Analytical Question(s) Analytics

I know the part to change to make the repair ¿That is as often as the search of the piece per Metric:
but I don't know the availability and price transaction in relation to the alternatives? - Search byIt is reason
- Amount of search for this reason versus other
alternatives
- Percentage of search vs.a total of search(%)

No known part and consult the software to be How often do you learn theID of the product Metric:
able to find out what it is and know its price through of the software? -Search Of the pieces through ofPhotographs
and availability. -Amount of search through the software
-Percentage of search Of the piecethrough of
software vs.to the total of all forms ofID Of the
piece (%).

The part to be changed is not recognized and it How often are colleagues consulted to find out Metric:
needs to be determined and I want help to what piece it is? -Search for the piece by consulting colleagues
know its price and availability. -Quantity of searches to queries to colleagues
-Percentage of search for the piece through peers
compared to the total of all forms of
identification of the piece (%).

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I want to see the price and availability of the How efficient is the technique in reference to Metric:
part to get the customer's agreement. other techniques of other companies? Working hours of technical compared to those of
How well do technicians who do this perform other companies (working hours of repair)
relative to others? Billable hours for technicians in this cohort vs.
baseline (billable hours per week)
-Percentage of remuneration in reference to the
efficiency of the same in reference to other
companies (%)

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