Rinkesh Patel

201 918 1624

[email protected]

Summary:

 8+ Years Professional Experience as Business Analyst/Data Analyst in Telecom, banking Environment and Security.
 Extensive experience in working with Agile methodology in software development.
 Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
 Excellent in Developing and evaluating business process Models
 Experience in Data Migration process (BSG Process). Designing High Level Documents for major Migration efforts. Migrating Legacy
Data Bases to New Data Base. Participated in High Level Deep Dive with TMO VP’s in regards of BSG Process. Working very close
with the DBA Teams, Development Team, Migration Team, Google Support Team.
 Extensive experience in Access Management tools such as ARP, Certifi Tool, etc.
 Extensive experience in products, which adds a layer of security to a system such as UNIX KEON.
 Creating numerous Middleware concept Data Mappings from Front End to Back End system.
 Worked with Architecture, Development, Middleware, User Experience and Billing teams to facilitate implementation of required
changes to frontline system; supported in new software releases/deployments as scheduled by company; also identified trends in
growth in order to take proactive approaches toward problem resolution.
 Collaborated with IT and business teams to test, deploy and verify requested system changes.
 Attended development team scrum meetings to answer design and business requirement related questions.
 Provided accurate estimates of efforts along with the timelines for completion of assigned tasks and workload to achieve
deliverables and goals.
 Extensive experience in designing applications/system functioning in a SOA environment.
 Very strong verbal and written communication skills in order to accurately convey complex technical problems, their impacts, and
resolutions to management, vendors, and business teams.
 Extensive experience in software development, software design and business process design (example: process modeling, use case
analysis, etc.)
 Ability to effectively manage time, prioritize work, multi-task across many assignments.
 Extensive Working knowledge of Middleware concepts, system architecture concepts, billing system and customer care system
concepts.
 Experience in creating Functional Specification documents and Impact Assessment documents.
 Extensive experience in creating ISD, Use Cases, IA documents.
 Working very close with the Development team to validate WSDL, SP Schema’s.
 Working experience in creating numerous data mapping’s based on the requirements.
 Experience in System Analysis of medium to large-scale projects with multiple functional components.
 Experience in supporting both purchased and in-house developed applications.
 Extensive experience with SDLC.
 SME in developing business solution with a variety of tools.
 Experience in Project Management, Team Leading in telecommunication industry.
 Extensive experience in Function and Technical skills such as MS Office Tools (Word, Excel,Project,PorwerPoint, Visio)
 Experience with multiple functional areas including Customer Account, Maintenance, Activations, and Billing in both Prepaid and
Postpaid environment.
 Working experience in various business process and system modeling tools including: Data Flow Diagrams, Process Models, State
Modeling, Process decomposition and Use Case Scenarios.
 Extensive experience in developing transaction sets in EDI and data mapping and data conversion.
 Strong understanding and experience in Enterprise Data warehousing, Business Intelligence systems and individual data mart
domains
 User Experience and User Interface Design for web, iPad and iPhone
 Proficient in developing and executing Test Procedures, Test plans, Test scripts, test result validation, performing functional,
usability, stress testing and ensuring that the software meets the system requirements.
 Extensively involved in Market Research, Feasibility Studies, System Analysis and GAP Analysis
 Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and
developing Test Plans and Test Scripts.
 Implementing Process improvements for Order Processing in Company’s billing and Middleware systems.
 Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall
 In-depth knowledge in Testing Applications for functionality, industrial strength, environment, and usability with emphasis on end-
to-end system testing, user acceptance testing, test plan & test procedural development, tool validation & setup, project
customization & administration, and defect management.
 Designed the ETL system for populating the Data warehouse from the operational DBMS
 Extensive experience on interaction with system users in gathering business requirements and involved in developing projects.
Chaired and conducted JAD sessions with business and technical teams.
 Expert in analyzing/troubleshooting and providing technical support for Oracle/Unix applications and their interfaces.
 Worked extensively  in Data consolidation and harmonization
  Experience in  Data alignment and Data cleansing
 Extensive success in translating business requirements and user expectations into detailed specifications employing Unified
Modelling Language (UML) in a Middleware environment.
 Strong knowledge of Data Integration, validation and processing methodologies.
 Vast experience of working in the area data management including data analysis, gap analysis and data mapping.
 Worked extensively with Dimensional Modeling and Data Migration.
 Knowledge in the ETL (Extract, Transform and Load) of data into a data ware house/date mart and Business Intelligence (BI) tools like
Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
 Experience in Data Transformation, Data Loading, Modeling and Performance Tuning.
 Extensive experience in Data Analysis and ETL Techniques for loading high volumes of data and smooth structural flow of the data.
 Adept at writing Data Mapping Documents, Data Transformation Rules and maintaining Data Dictionary and Interface requirements
documents.
 Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity
diagrams, and collaboration diagrams) as a data analysis methodology for application functionality designs using IBM’s Rational
Rose.
 Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
Excellent in Developing and evaluating business process Models.
 Proven success as a data analyst through the years, providing a well-balanced understanding of business relationships, business
requirements, and technical solutions.
 Full understanding of Unified Modeling Language (UML) and SDLC models like Rational Unified Process (RUP), Waterfall, Prototyping
and Agile.
 Professional experience in data analysis, operations management and development, design, documentation and testing.
 Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel,
MS Access, MS Visio
 Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.
 Developed plan for data feeds and data mappings for integration between various systems, including XML
 Advised management on improvement strategies, Competitive & Profitability Analysis.
Excellent in Business proposal Risk Assessment. Highly effective management and organizational skills with ability to prioritize.
 Exposure to Client/Server, Web Application developmental tools and Software development and design.
 Subject Matter Expert in Service Now. Gathering requirements and managing requirements in Service Now.
 Subject Matter Expert on Enterprise Service Now Tool for managing incident reports.

Technical Skills:
Software/Hardware: Altova XMLSPY, Enterprise Architect, Jira, Confluence, Pivotaltracker, QualityCenter, RUP, UML, SDLC,
Waterfall, QA, WAP, CVS, TEAMMATE, MS Access, SQL Server, MySQL, PL/SQL, Oracle DBA, DB2. ATG, Windows 98/2000/XP,
basic UNIX, HTML, basic DHTML, Agile/Scrum, basic XML, MS Office Suite-Excel Macros, Project, Visio, Adobe Photoshop, Flash,
Rational- Rational Rose, Rational XDE, DOORS, Cobol, Requisite Pro, Caliber RM, Cognos, Crystal Reports, various NIKU products,
.Net, C, C++, SharePoint, Doc, BASIC, Intermediate level-Visual Basic

Employment History:

HOME DEPOT, Atlanta, GA

April 2016 – February 2021
Business System Analyst/Data Analyst

Responsibilities:

 Gathering and analyzing requirements.

 Managing and creating data flow diagrams.
 Updating the data dictionary based on new changes in the DB design.
 Responsible in conducting Sprint planning sessions using scrum framework.
 Working with the product owner to get all the stories approved and baseline for the upcoming sprint.
 Attaching UI mock ups with the stories to clarify the development team and the testing team on any requirement.
 Conducting meetings and managing velocity for each sprint during a given milestone.
 Conducting and driving product backlog stories grooming sessions.
 Conducting meetings with Product Owner to prioritize the requirements.
 Working on adding acceptance criteria’s to each given stories.
 Centralizing, managing and maintaining all required documentation related to the product/application.
 Participate in all design change sessions to understand the product/application.
 Conducting and Participating in sessions where real time data is tested in lower environment.
 Updating requirements changes given by the product owner and conducting sessions with development team and testing
team.
 Testing API’s using postman to validate the data in the given response.
 Working on ALM to access test cases and reviewing the testing artifacts.
 Working on Git Hub to manage and maintain branching strategies.
 Working on creating/ordering new servers for lower life cycle.
 Validating test cases based on the given requirements to the testing team.
 Breaking high level requirement into multiple low level stories.
 Creating UI Mock ups and workflow diagrams based on the given requirements.
 Creating BRD and FRD using Confluence.
 Tracking and managing branching version based on the deployment into lower life cycle environments.
 Conducting Story Pointing session with the development team and testing team.
 Performing manual testing on lower env and UAT Env for all delivered stories.
 Conducting and driving UAT Demo on all the requirements targeted for the sprint.
 Capturing Product owners feedbacks on all the given UAT demo.
 Participating in data validation sessions with the testing team.
 Facilitating the production deployment timelines and creating change request for the upcoming production deployment.
 Testing new changes in Production Environment.
 Supporting testing team to validate the new changes in lower env.
 Conducting session with development team and testing team for any requirement clarifications.
 Negotiate and liaise between business teams, technology teams, and support teams.
 Deliver cost effective, high performance technology solutions.
 Worked with users and stakeholder to analyze and validate requirements.
 Communicate the requirements to IT developers and ensuring the architecture is followed.
 Participating in Code review session with IT developers.
 Updating the Design documents as per stakeholder’s feedbacks.
 Writing use cases in the given format.
 Updating/Maintaining the requirements in THD internal portals.
 Testing the requirements prior demonstrating the changes to any stakeholders.
 Developing/Updating/Maintaining Test case documents.
 Using ITSM Tool to create/update change request forms.
 Conducting Collaboration session with internal team as well as Clients.
 Operation activities (onboarding/de-boarding a resources, ensuring the IT Developers has the correct access, updating
contract related documents, etc.)
 Ensuring the delivery of the requirements/changes on scheduled date.
 Updating the application configuration files.
 Updating requirement documents as per client’s feedbacks.
 Scheduling demos with the client.
 Supporting in open defects and resolutions. Providing the estimated ETA to workload.
 Working with the Backend and Frontend system to validate the Sample XML’s and Stored Procedure signatures.
 Track, drive and coordinate program development activities, per requirements and design, with Business owners, IT PMO,
and IT Development teams across US.
 Responsible for the offshore project infrastructure co-ordination/testing/setup –VPN, tools, environment etc. Plan and
perform integration testing activities.
 Ensure consistent and effective communication among all parties.
 Conducted and participated in Review & Peer Review sessions with SMEs and vendors to gather business and technical
requirements using MS NetMeeting, MS Live Meeting, email and conference calls.
 Documented the meeting minutes with issues of about discussed and solutions resolved.
 Presented the mapping document with all business logic applied for the system to Project Manager.

T-MOBILE USA, Bothell, WA

May 2015 – April 2016
Business System Analyst/ Data Analyst
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 293 million
Americans. Un-Carrier Integration for National Retail Partner project was designed to improve Growth, market share and
incremental revenue in 2015. T-Mobile’s Business team came up with the idea to launch post-paid products and services in
National Retail Stores (EX. Wal-Mart) with a fully integrated solution with TMUS systems. This include full suite of Un-carrier
moves; all subsequent Un-carrier moves executed at parity with T-Mobile. This would also include the ability to accept deposits
in National Retail stores. Expand the ability to finance equipment in Best Buy through the Assignment Model. This will create a
common customer EIP experience (credit terms) regardless of customers’ EIP purchase in Organic or National Retailer channels.
Assignment Model will enable the National Retailer to originate the loan and for TMUS financial services company (FINCO) to
purchase and service EIP loans. Universe 2.0 is one the largest and most complex programs, Universe 2.0 will entail
refurbishment of the system that is currently employed in T-Mobile retail stores and at customer care centers. U2 is primarily
aiming for reconsidering the way the company carries out its billing process.

Responsibilities:

 Drive the completion and complete alignment of system design from business requirements and architectural design.
 Led efforts to analyze data for source/target mappings, created SQL scripts for data processing and automations.
 Led data administration and database performance tuning efforts to provide scalability and accessibility in timely fashion,
provide 24/7 availability of data, and solve end-user reporting and accessibility problems.
 Developed and implemented custom data validation stored procedures for metadata summarization for the data
warehouse tables, for aggregating telephone subscribers switching data, for identifying winning and losing carriers, and for
identifying value subscribers.
 Identified issue and developed a procedure for correcting the problem which resulted in the improved quality of critical
tables by eliminating the possibility of entering duplicate data in a Data Warehouse.
 Designed and implemented SQL based tools, stored procedures and functions for daily data volume and aggregation
status.
 Helped IT developers design the service oriented architecture (SOA) for the application based on the available resources,
and the business requirements.
 Designing High Level mapping documents from middleware perspective. Working very closely with the Technical Delivery
Managers and Development Team.
 Daily attending Team meetings to keep the alignment between Designer’s and Developers.
 Supporting in open defects and resolutions. Providing the estimated ETA to workload.
 Working with the Backend and Frontend system to validate the Sample XML’s and Stored Procedure signatures.
 Creating Services and Operations based on Asynchronous and Synchronous environment.
 Track, drive and coordinate program development activities, per requirements and design, with Business owners, IT PMO,
and IT Development teams across US.
 Document and analyze business requirements, functional requirements, system capabilities, and detailed design.
 Responsible for the offshore project infrastructure co-ordination/testing/setup –VPN, tools, environment etc. Plan and
perform integration testing activities.
 Involved in the system workflow analysis and contributed to the overall work flow diagram for the website.
 Provided enhanced Order Management System for Data/Video Services, interfacing through many T-Mobile underlying
sub-systems like SOA Services, Provisioning, and Activation etc.
 IT solutions encompassed the following systems: Tibco.
 Ensure consistent and effective communication among all parties.
 Used technologies such as JavaScript, XML, LDAP, AML language and TIBCO.
 Proactively identify and resolve issues by working with all portfolio teams.
 Create and publish periodic executive reports.
 Conducted and participated in Review & Peer Review sessions with SMEs and vendors to gather business and technical
requirements using MS NetMeeting, MS Live Meeting, email and conference calls.
 Creating unique customer Clipbook environments utilizing HTML and XML.
 Provided data modeling support for numerous strategic application development projects.
 Documented the meeting minutes with issues of about discussed and solutions resolved.
 Completed the documentation of Claims Scenario’s for the source system.
 Presented the mapping document with all business logic applied for the system to Project Manager.
 Prepared Use cases and activity diagrams for a source system using Enterprise Architecture (EA) tool.
 Developed SOAP based Web Services for Integrating with the Enterprise Information System Tier.
 Created the test cases for all the Use Cases using EA tool.
Technologies: Altova XMLSPY, Enterprise Architect, MS Visio, Java, MSBI ,SOA, J2EE, Oracle, Tibco, MS Project, MS Word, Excel,
PowerPoint, MS Live, MS Visio, Business Objects, IBM DB2/UDB Universal Database Oracle 8/9i, MS SQL Server 7.0, HTML, XML,
UNIX, Windows NT, Sybase.

Verizon Telecom, Newark, NJ                                      

Dec 13 – April 15
Business Systems Analyst
Verizon is in motion leading the way in entertainment, advanced communication and information technology. Verizon is
empowering our customers and our team members with unparalleled products, services and opportunities. Verizon is
committed to providing innovative business solutions services cutting-edge technology to our domestic and global customers.
Step into the technological future with a global innovation leader. Verizon is the only major communications company that’s
installing fiber directly to homes and businesses on a mass scale across the country. Our fiber-optic network offers nearly
unlimited bandwidth for voice (wire line), Internet and high-definition TV services, and is designed to handle new applications
as they’re developed.
Responsibilities:
 Involved in business requirements, HLD,HLS analysis/review meetings
 Interacted with stakeholders to finalize the Business Requirements Document (BRD) in terms of Content, Pricing and
Store / WAP Page Structuring.
 Experience in designing and developing for Apple mobile platforms (iPhone, iPad)
 Responsible for creating Use Cases, Business Process Modeling and Work Flow Diagrams using MS Visio and MS Excel
Performed the requirement analysis and documented the requirements.
 Analyzed system requirements, developed detailed Test plan, Test cases, Test scripts for testing the functionality, GUI
and security testing.
 Developed ETL mappings, testing, correction and enhancement and resolved data integrity issues.
 Identified the source and target tables. Developed mapping document using MS excel.
 Design, development, implementation and roll-out of Micro strategy Business Intelligence applications.
 Determined the natural keys for the target tables. 
 Created the conceptual, Logical and Physical Model for the data warehouse with emphasis on insurance (life and
health), using Erwin data modeling tool.
 Involved in assisting the development of functional requirements, static testing the applications by preparing and
developing the Test Plans and Test Rules, editing and writing Test Cases, Test Scenarios and Test Scripts.
 Executed the test cases manually for various job submissions in batch processing by using the Test Director/Mercury
Quality Center.
 Parsing high-level design specification to simple ETL coding and mapping standards.
 Performed Functional, Regression, System and Integration testing for Middleware Wireless, Wireline and U-verse
applications
 Scoped projects and identified opportunities for business system improvement in internal controls.
 Acted as a liaison between the billing department and Marketing in support of gathering and documenting
requirements, developing process flows, writing use cases and specifications.
 Conducted business process analysis on customer experiences with input from senior management, managers,
supervisors and subject matter experts.
 Conducted JAD and RAD sessions.
 Involved in integrating the iPad and iPhone applications to the server side.
 Designing the user experience and user interface for desktop, web, iPad and iPhone trading applications.
 Used Unix boxes, Oracle, XMLs, Junit, WINCVS, XMLSPY, Clear Quest, SOAP,HP QC to perform various tests on mobile
applications.
 Worked on Dynamic Data as well as integrations with mobile platforms, including the iPhone, iPod, and iPad.
 Developed data conversion strategy for data migration from legacy systems to Technology product modules.
 Used SQL queries to retrieve and validate the data in the subscriber profile databases using database tools like TOAD,
SQL Developer
 Manage the product development of a proprietary system enabling the integration of electronic invoicing with traffic, billing
systems, and order fulfillment.
 Working with business and technical contacts of 3rd party CLECs and some service bureaus to finalize the billing and
provisioning interface requirements and deploying J2EE applications on Web logic Server on which Billing applications
were hosted.
 Used integration strategy and delivery model to streamline deployment of mobile applications
 Reported the defects using Clear Quest, HP Quality Center and Jack Track
  Prepared cost-benefit and return-on-investment documents for new upgrades.
 Configuring Web logic to interact with Middleware EMBUS.
 Create Functional and Technical Requirements to implement U Prepaid line Activations in Amdocs Billing, Oracle
Service Bus, IVR, and Product Catalog.
 Helped IT developers design the Middleware service oriented architecture (SOA) for the application based on the
available resources, and the business requirements
 Business Analysis and Data Modelling to migrate the Customer and Usage data into Amdocs Billing and CRM
applications. Gathering Business requirements and performing gap analysis for every release.
 Worked closely with development team, business analysts and project managers to resolve the defects found during
testing phases
 Regression tested on high level functionality of previous release to ensure new code, configuration has not impacted
the code already in the production
 Provided the end-to-end services for the entire project lifecycle
 Performed UAT testing for clients like Apple, Amazon, BestBuy, Ericsson, Echeck etc.
 Proved Red Hat support after the code went into production
Environment: Java , XML, HTML, Web logic, Oracle, HP Quality Center, LDAP, Windows XP, Unix, SOA tool, Jack Track, Clear
Quest, Junit, Putty, XMLSPY, SOAP, Win CVS, WinSCP

Time Warner, New York, NY

Jan 13 – Nov 13
Sr. Business Analyst
Time Warner is the world's Leading global media & entertainment company with businesses in filmed entertainment, television
networks, Home phone (wire line) & publishing; headquartered in New York; businesses: Time Inc, Home Box Office, Turner
Broadcasting System, Warner Bros Entertainment. The Point of Sales (POS) application is designed for the retail stores all
around the United States. This release comprises of Serial Number Validation/Retrieval, Customer Data Capture & Retrieval,
Defective On Hand, Reservation On Line, Title On Hand Modifications and Fencing. This application was developed to keep track
of the Inventory by validating the sales/ returns. Also another project was an upgrade the customer interface for managing
accounts for home phone wire line, cable and Internet customers. This was an upgrade regarding billing information.
Responsibilities:
 Act as a liaison between internal business groups and the technical organization by planning, conduction, and
directing the analysis of highly complex business problems to be solved with automated systems
 Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective
and meet business requirements
 Worked with user groups to provide training, resolve questions, assess user need and recommend changes
 Prepare Specification for system changes.
 Recommend and initiates systems testing
 Customer IT liaison with executives reviewing strategies, costs, systems, networks, messaging, middleware
 Interfaced between Business new product builders and System platform builders.
 Worked with systems area to translate business needs into system requirements.
 Prepared rollout schedule and negotiated with clients/users and provided management with appropriate deliverables as and
when needed.
 Been a part of Architecture and modeling team and have used Middleware SOA (Service Oriented Architecture)
 Manage the product development of a proprietary system enabling the integration of electronic invoicing with traffic, billing
systems, and order fulfillment.
 Acts as an internal consultant within technology and business groups by using quality tools and process definition
improvement to re-engineer technical process for greater efficiencies
 Provide directions and guidance to less experienced staff
 Reviewed the conceptual EDW data model with business users, App Dev and Information architects to make sure all
the requirements are fully covered.
 Recognized for significant contributions/achievements for leading the data conversion, monitoring, troubleshooting,
and successful migration with immediate system efficiency.
 Developed communications plan and message content in MS Office environment.
 Facilitated internal review sessions with the BI and ETL team and external review sessions.
 Develop and recommend best practices for Automation Solution Team activities.
 Provide direction and task assignment to other members of Automation Solution team
 Provide business analysis assistance to other members of Automation Solution Team
 Track and monitor progress of business analyst activities required for a release
 Support off-hours validation of releases as business needs require
  Act as an internal consultant and liaison between IT and various business stakeholders
 Facilities meeting with stakeholders
 Analyze complex systems process and data
 Executed test scripts in different cycles to get the perfection and logged defects in defect tab of Quality center.
 Closely worked with the ETL team to load the data from the OLAP system to the Ratings data warehouse by creating a
source to target mapping documents with the data transformation logic and if any roadblocks working thoroughly to
overcome the issues.
 Prepared Travel Data Warehouse Design Documentation, Data Flow Diagrams for the Entire Implementation.
 Came up with ETL, and ID management strategy.
 Conducted Design discussions and meetings to come out with the appropriate Data Mart
 Involved in Large volume data conversion, data cleansing, production report generation and upholding scheduled
data delivery standards.
 Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data
Warehouse.
 Provide support for production issue such as:
 Leading business bridge calls to discuss the impact of the issue
 Facilitating resolution for issues that require manual process or follow up
 Review and approve requirements and functional system design for the applications the Automation Solution Teams
support
 Plan, organize, estimate, execute and direct business analyst activities.
 Elicitation and documentation of business requirements across all stakeholder groups, including as-is and to-be
process models
 Negotiation of solutions that provide the highest business value
 Support of User Acceptance Testing
 Manage requirements gathering activities to ensure all required tasks are completed, that stakeholders are informed
of changes, and formulating of communications to key stakeholders
 Validation and post implementation support
Environment: MS Project, MS Office, M.S. Visio, M.S. Project, XML, SQL

CINGULAR WIRELESS, Richardson, TX

Sep 10- Dec 12
Business Analyst
Cingular Wireless is the largest wireless company in the United States, with more than 54 million subscribers who use the
nation’s largest voice and data network. Cingular is dedicated to providing customers with wireline technology designed to
enrich their lives. This project was a client server based application used by the customer service representatives for adding or
modifying data to add new customers , assign and change plans, add and modify optional features, change customer’s personal
information, lodge complaints ,set up recurring payments, make payments on customer requests etc
Responsibilities:
 Gathered business requirements from the users and Subject Matter Experts by conducting interviews and
Questionnaires.
 Used a phased approach to identify and verify key business areas.
 Managed the requirements and developed a Traceability matrix using Rational Requisite Pro
 Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements,
test planning, resource utilization, and defect tracking.
 Managed the overall SDLC for internal and client driven enterprise software initiatives including the development of
business needs and requirements, development maintenance, measurement and support for client interactive
marketing programs, websites, desktop, web and mobile applications.
 Developed Business requirement document, Functional Requirement Document , and Use Case Specification
Documents
 I was involved in the Development, Implementation & Support of BSS Applications in Telecom Industry.
 Implementation of various Interfaces across Telecom Service providers
 Production Support for Amdocs Clarify CRM and Billing Applications
 Test Coordinator and Analyst for the STAR and STAR to WGS 2.0 Accumulator Synchronization Data Conversion
Project
 Conducting technical interaction with federal data services Hub (FDSH) using application/UI and middleware.
 Product modeling expertise for Voice and Data Products for Wireline and Wireless services.
 Testing planning and QA Analysis for Amdocs Billing and CRM applications.
  Excellent and strong understanding of usability, UI/UX principles for websites and mobile applications
 Developed and maintained the RTM for chance management
 Involved in designing of middleware using the SOAP services
 Developed Use cases, process flowcharts and workflow Diagrams Using Microsoft Visio.
 Converted Business Requirements to the Functional Specification.
 Conducted informal Sessions to develop an architectural solution that the application meets the business
requirements, resolve open issues, and change requests
 Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
 Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements,
resolve open issues, and change requests
 Worked with the quality assurance team so as to test different releases and to develop test plans and test cases.
 Conducted training sessions for the end users and documented a training manual.
 Involved in UAT, test plans, documentation of test reports, etc.
Environment: Apache Web-Server, UNIX, Oracle, PL/SQL, Java, JSP, JavaScript, RUP, Microsoft Visio.

Ericsson Inc, Plano, TX

Feb 09- Sep 10
Business Analyst
Ericsson, Inc. the largest supplier of mobile systems has been supporting all the major standards for wireless communications.
The world’s 10 largest mobile operators are among their customers and some 40% of all mobile calls are made through their
systems. Performed role as a subject matter expert with the global IT operations development & customer support group to
implement a strategic process improvement model utilizing SDLC methodology
Responsibilities:
 Conducted user interviews, gathered requirements, analyzed the requirements using RUP methodology and
documented the requirements using Rational Requisite Pro.
 Worked with the SME’s (Financial Analysts, Risk Managers, and Project Managers) to define business critical needs
and analyze the possible technical solutions.
 Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) document, User
Requirement Specification (URS) and Change Request (CR) document for system application development.
 Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
 Analysis of business requirements and system requirements of the client and also for Property and casualty modules
 Implementing Process improvements for Order Processing in Ericsson’s billing and Middleware systems.
 Release Management and Configuration of Amdocs Billing and Clarify CRM for Production and Test environments.
 Developed budget planning report & timelines of the project by conducting walk-through sessions and meetings
involving various leads from Development, QA and Technical Support teams.
 Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML
methodology to define the Data Flow Diagrams (DFD).
 Performed GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for
proposed enhancements.
 Coordinated JAD session with system analysts, development team, project manager for application development and
Pre-validation specifications.
 Developed and managed project plans, schedules, issues log created and business-technical conflicts.
 Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration
testing, functional testing, alpha & beta testing.
 Authored test plans, test cases for various test scenarios and helped testing team to better understand the test
scripts.
 Used Test Director which is a Mercury tool to help manage defects and issues log during the testing phase.
 Involved in the creating the User Interface Specification Document and User Training Manual as per project
specification with the help of development team
 Participated in Bug-Review meetings with software developers, QA engineers, managers, and suggested
enhancements and solution to the existing application problem from business perspectives.
 Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff
to resolve any outstanding requirement conflict during the whole SDLC process.
Environment: Rational Suite (Rose, Requisite Pro), Windows XP/2000, SQL, XML, HTTP, MS-Project, MS-Office Suite, MS Visio,
Win Runner, Load Runner, Test Director (Mercury Interactive), Java, Oracle