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TM254 - Managing IT, The Why, What How - Course Calendar

This course calendar outlines the material to be covered over 14 weeks in the TM254: Managing IT course. It will cover the key aspects of IT service management including service strategy, design, transition and operation as well as continual service improvement. The course also includes blocks on databases, covering topics such as data modeling and SQL, and project management, including project planning, monitoring and risk management.

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Omar Tawfok
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186 views1 page

TM254 - Managing IT, The Why, What How - Course Calendar

This course calendar outlines the material to be covered over 14 weeks in the TM254: Managing IT course. It will cover the key aspects of IT service management including service strategy, design, transition and operation as well as continual service improvement. The course also includes blocks on databases, covering topics such as data modeling and SQL, and project management, including project planning, monitoring and risk management.

Uploaded by

Omar Tawfok
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ARAB OPEN UNIVERSITY

Faculty of Computer Studies

TM254: Managing IT: the Why, the what and the how (8 Credit Hours)
Course Calendar: Spring 2021-2022
Week Material Covered
Part 1 & Part 2 Why IT Service Management
Block 1: Service Block 2: Requirements &

1
Service Operation
Management

Part 3 & Part 4 Continual Service Improvement


2
Service Strategy
Part 5 & Part 6 Service Design
3
Service Transition
Part 7 & Part 8 All about change
4
Working in a Team
Part 1 & Part 3 (part- Requirements Engineering The End of MTA
5 2 optional)
Database Context Material
Part 4 & Part 5
Modelling Data Requirements (The conceptual models)
Databases

6
Modelling Data Requirements (The relational models)
Part 6 & Part 7 Realising the data model End of TMA
7
Data manipulaiton using SQL Material
Part 8 & Part 9 Further data manipulaiton using SQL
8
Managing data access
Part 10
9 Standards legal and ethical conduct
Part 1 & Part 2 Project & project work
Management

10 Project organisation
Block 3:
Project

Part 3 & Part 4 Project planning and estimating


11 Critical path & resource allocation
Part 5 & Part 6 Monitoring control & change management
12 Software quality risk & risk management

13 Extra week for make-up session


14 Revision

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