'Phần 1

1. Brainstorming is an effective way of .... …

business ideas
A. meeting
*B. developing
C. extending
D. taking

2. "Eco-consumers" choose companies which don't

produce a lot of toxic waste and have a clear policy
of ………….. the environment
A. winning
*B. protecting
C. protesting
D. generating

3. Our company intends to …………… Chinese market which

offers us a lot of opportunities
A. keep
B. open
D. sell
*C. enter

4. Apple has……………… a real breakthrough for its recent

launch of IphoneX
A. earned
*C. made
B. looked
D. done

5. The most outstanding feature of this machine is

that it can help to... waste during the process of
manufacture.
*A. reduce
B. increase
C. go down
D. cut out

6. This type of camera has such a special feature that

it can……. a gap in the market
 A. fulfill
B. close
*D. fill
C. suit

7. Research and development is the ....... to great

business ideas.
A. topic
*B. key
C. problem
D. thing

8. Google is developing software for the first phone.

…….of translating foreign languages almost instanly
*A. capable
B. able
C. possible
D.probable

9. This company …… an award for its effort of

protecting the environment
A. took
*B. won
C. gave
D. sponsored

10. We hope our new model will…... a breakthrough in

sales because it….. the needs of our customers.
C. make / has
*A. make / meets
B. do / meets
D. do / has

11. A lot of innovators are more ….. in technology

than in business so there are not many ideas for new
products.
A. passionate
B. worried
C. caring
*D. interested
12. It is important to ... . up personal relationships
with the factory owners if you want to expand your
product in this area.
A. get
B. make
C. break
*D. build

13. The Union assured the new owners of the workers’……

to the company
*A. loyalty
B. royalty
C. prosperity
D. ability

14. They wanted to expand their production, so they

decided to ………… in new technology
A. spend
B. develop
*C. invest
D. use

15. Some products are developed in…. to customers

research
A. pressure
*B. response
C. ability
D. common

16. We plan to offer free ice-cream to all consumers

one day a month to….. awareness of the company.
A. rise
B. jump
C. go up
*D. raise

17. They failed to see the ................ in the

market so they missed a unique opportunity.
*A. gap
B. blank
C. advantage
D. breakthrough

18. Every product is made to…….. a need, or to satisfy

customers' demands.
*A. meet
B. respond
C. please
D. fill

19. Our new product is aimed to…….. profits and at the

same time meet customers' need.
A. earn
B. make
C. generate
*D. All are correct

20. Sometimes an idea may simply be when a company

takes ……..of an opportunity to offer more choice to
its customers
A. advance
*B. advantage
C. award
D. advertisement

21. If an idea is really good, it may even win

a/an............. for innovation.
A. price
C. incentive
B. bonus
*D. award

22. Some people will buy new products because the

products raise status, give them a new, more……..
image.
B. famous
*A. upmarket
C. modern
D. fashionable
23. Our customers are those who are…….. on to the idea
that gold is a safe investment at a time of financial
instability.
A. holding
*B. catching
C. moving
D. believing

24. If you are creative and enthusiastic, we will

offer you a(an) ..... to work for our company
A. contribution
B. promotion
*C. opportunity
D. plan

25. A lot of people buy our product in summer. We

should……. this opportunity to launch the new model.
*A. take advantage of
B. have a chance of
C. have the use of
D. take care of

26. With the boom of the Internet, in 2000, our

company …… with an attractive website, so the sales
rose dramatically.
A. went public
B. went abroad
C. went bankrupt
*D. went online

27. The marketing department………. a meeting last week

to discuss the new advertising campaign.
A. held
B. organized
C. arranged
*D. All answers are correct

28. We are having a ......... session on Friday. Our

team needs to discuss the project.
A. chatting
*B. brainstorming
C. talking
D. teaching

29. The Union was ……….. money from staff for a

farewell party
A. earning
B. saving
*C. collecting
D. taking

30. The new type of this shirt is in great ....

because the young people are really keen on it.
A. hope
B. requirement
*C. demand .
D. sale

31. She had to work until 11:30 at night to meet

the ..... for presenting the report.
A. timetable
*B. deadline
C. hour
D. agenda

32. She has a heavy ........... at the moment because

several colleagues are off sick.
A. job
B. work
D. time
*C. workload

33. She gave up a well-paid job to join a meditation

group in India. She's completely changed her …….
A. lifetime
*B. lifestyle
C. timetable
D. lifecycle
34. A ........ is a person who works very hard and
finds it difficult to stop working and do other things
*A. workaholic
B. workload
C. workforce
D. worksheet

35. Most of our staff do not like to work under …..

B. promotion
C. function
D. dependence
*A. pressure

36. We find it difficult to ……….on our work because

there isn't enough space and we don't have privacy,
either.
A. put
*B. concentrate
C. draw
D. play

37. Not having good relationships with the people who

you work with is one of the ….of stress at work
*A. causes
B. effects
C. feelings
D. elements

38. These days, working people are…….. problems which

they didn't have about 30 or 40 years ago.
A. experimenting
B. feeling
C. understanding
*D. experiencing

39. Many people argue that technology has greatly

improved our……… and the way we feel about work. Others
disagree, arguing it actually increases stress.
A. traffic jam
B. tight deadline
C. level of stress
*D. quality of life

40. It is difficult to say what's a normal………… of

stress for somebody to feel at work.
*A. level
B. degree
C. rate
D. standard

41. More and more staff are ..... time off work
because of stress-related problem
A. spending
B. thinking
C. having
*D. taking

42. The research from the grant Thornton International

Business Report (IBR) 2010 ….. the opinions of over
7,400 business owners across 36 countries.
A. makes
B. takes
*C. covers
D. cause

43. It might be a good idea to set up a/an …………

service with a professional ………… for staff to go
there and talk about their problems.
A. Training/trainer
B. educating/educator
C. instructing/instructor
*D. counseling/counselor

44. Our company has won some more contracts, so we

have to ………… more staff.
A. Counsel
*B. hire
C. take
D. achieve
45. At the workplace, less stress means more
productivity because the ………… of stress are often
sickness and absenteeism.
*A. Consequences
B. causes
C. factors
D. gains

46. A clean, quiet, comfortable and friendly ………… can

actively reduce levels of stress.
*A. Working environment
B. work-life balance
C. fast promotion
D. incentive scheme

47. Leading a formal meeting or ………… a presentation to

senior executives can cause stress, especially at the
first time.
A. Reporting
B. sending
C. doing
*D. making

48. Many people say that they always feel under stress
when ………… a valuable contract or meeting important
visitors from abroad or even just when working to …………
deadlines.
*A. Negotiating/tight
B. making/narrow
C. giving/sharp
D. writing/short

49. We are making excellent ………… in bringing down the

percentage of the workforce absent from work because
of stress.
A. Contribution
B. reputation
*C. progress
D. presentation
'Phần 2
50. The situations which employees generally find
difficult to cope with include dealing with a customer
who has a/an ………… and asking the boss for a pay rise.
A. Claim
B. excuse
C. report
*D. complain

51. Experts agree that short-term stress is less …………

than long-tern stress, which happens when employees
constantly work under pressure.
A. Harmless
B. boring
*C. damaging
D. necessary

52. Men and women generally ………… stress differently.

A. Handle
B. manage
C. cope with
*D. all answers are correct

53. There is a close ………… between stress levels and

the number or days taken off by an individual in a
year.
A. Difference
B. clarity
*C. link
D. distinction

54. According to a recent survey, over 14 per cent of

all employed people in the EU ………… from stress.
A. Cause
B. result
C. consult
*D. suffer

55. More and more people practice ………… on a regular

basic to reduce stress after hard working hours.
A. Mediation
B. motivation
C. medication
*D. meditation

56. The Human Resource Manager and two colleagues met

to discuss ways of ………… the staff’s health and
fitness.
*A. Improving
B. educating
C. supervising
D. changing

57. ………… attention to the needs of the customers is

important to our company.
A. Proving
B. supplying
*C. paying
D. giving

58. He suggest paying for the staff’s ………… to a gym to

encourage them to keep fit.
*A. Subscription
B. responsibility
C. possibility
D. situation

59. The government is accused of failing to run …………

so this country is still an undeveloped country in the
region as well as in the world.
A. Policy
B. industry
C. situation
*D. economy

60. We have been friends and ………… for more than 10

year. We have worked in the same company since I
graduated from university.
*A. Colleagues
B. employers
C. colleges
D. executives

61. Listening to client’s aspirations and needs is the

key ………… required to produce successful corporate
hospitality.
*A. Element
B. ingredient
C. apartment
D. department

62. At first I thought I might not ………… with my

colleagues but all of them have been friendly since
the very first day.
A. Take on
B. come on
C. put on
*D. get on

63. That seaside restaurant is famous for its wide

choice of such seafood as ………… crab and prawns.
A. Broccoli
*B. tuna
C. cabbage
D. veal

64. I am a vegetarian and the food I really like is

…………
A. Cucumber & salmon
*B. mushroom & onion
C. lamb & beef
D. cabbage & pork

65. The world WINE cannot be matched with …………

A. Dry
B. sparkling
*C. draught
D. vintage
66. In Italy, people often have pasta as a first …………
during a meal.
*A. Course
B. portion
C. part
D. section

67. When the waiter came to take our …………, Peter still
didn’t choose any dishes.
A. Menu
*B. order
C. tip
D. starter

68. Don’t forget to take a(an) ………… when you buy goods
for the company.
*A. Receipt
B. invoice
C. bill
D. price

69. The restaurant is famous for its delicious dishes.

We should make a/an ………… in case it is very busy.
A. Recommendation
*B. reservation
C. arrangement
D. appointment

70. I asked some of my colleagues to ………… some good

restaurant to entertain important visitor from abroad.
*A. Recommend
B. remember
C. represent
D. repeat

71. We were really satisfied with the hotel we stayed

last summer holiday, it was good ………… for money.
A. Budget
B. price
*C. value
D. cost

72. To organize a corporate event successfully, you

first have to ………… your aim in entertaining people.
A. Prepare
*B. identify
C. participate
D. create

73. We tender for overseas events, which give us

opportunities to spread our knowledge, skills and …………
around the world.
A. Job
B. expert
C. career
*D. expertise

74. We wish we could have been ………… in the Ryder Cup

Europe packages.
*A. Involved
B. related
C. connected
D. concerned

75. The conference ………… should be in a small resort

so that our attendants can work and relax.
A. Location
*B. venue
C. place
D. street

76. Looking for a restaurant with reasonable prices is

a ………… because we have to keep entertaining cost
down.
A.Motivation
B. security
*C. priority
D. protection
77. How does corporate entertaining affect a
company’s ………… ?
A.Picture
*B. image
C. profile
D. position

78. A business card tells your business partners if

you are of equal ………… to them.
A.Hospitality
*B. status
C. respect
D. profile

79. The distance from Heathrow airport to the

conference venue is not too far, so ………… should be
free as a plus.
*A. Shuttle service
B. leisure facility
C. entertainment
D. large lounge

80. The difficulty for event organizers is to make

corporate hospitality ………… to every company – whatever
their budget is.
*A. Accessible
B. unavailable
C. unsuitable
D. unfriendly

81. We looked at the lunch menu, which has a ………… of

typical dishes from our region.
A. Deal
B. plenty
*C. variety
D. book

82. Peter thought October was too early for the

seminar so he suggested ………… until November.
A. Turning it sown
B. carrying it out
C. giving it up
*D. putting it off

83. My colleague, Dieter, prefers meat so he always

has pork or ………… with roast potatoes and vegetables.
A. Shrimp
B. crab
C. salmon
*D. veal

84. The sports where the rules are simple are popular.
Thus, cricket is unpopular because the rules are
fairly …………
A. Interesting
*B. complicated
C. familiar
D. understandable

85. We take company visitor to a French restaurant

near the office, which has a cosy …………
A. Location
*B. atmosphere
C. venue
D. place

86. Some of our client really enjoy ………… food and the
restaurant does a fantastic hot chicken curry, which
they seem to love.
A. Sour
B. sweet
*C. spicy
D. bitter

87. My newspaper is ………… a survey to find out what

kind of restaurant is the most popular with business
people.
*A. Carrying out
B. turning down
C. taking up
D. showing around

88. What will happen if we ………… their invitation?

*A. Turn down
B. turn up
C. turn out
D. turn off

89. This year, we launched three new products, of

which “champion” rackets RCH43 was the most ………… to
customers.
A. Buying
B. launching
C. selling
*D. appealing

90. When foreign visitors came, I was responsible for

………… them ………… the factory.
*A. Showing/around
B. taking/out
C. turning/down
D. looking/after

91. The staff of our company don’t feel ………… at work

because the culture in our company is very informal.
A. Friendly
B. happy
C. healthy
*D. stressed

92. I’d like to ………… a single room for December 23rd?

A. Place
B. put
*C. book
D. hire

93. The conference will begin with a keynote ………… made

by a senior executive from Human Resources.
A. Attention
B. invitation
*C. presentation
D. consideration

94. Our company received a number of complaints from

customers about the ………… of parking facilities.
*A. Lack
B. sufficiency
C. plenty
D. completion

95. You should ………… some research to find out how many
people might buy it and who these people are.
*A. Do
B. make
C. work
D. produce

96. Our hotel is the best choice for any corporate

events. We always try to provide the right venue for
client to ………… their objectives.
A. Establish
B. make
C. offer
*D. achieve

97. They always choose our hotel for their corporate

events because we always try to ………… our clients with
the best service.
*A. Provide
B. give
C. take
D. bring

98. If someone is sent to an event, he/she is a …………

A. Host
B. buyer
C. manager
*D. guest
99. When people are constantly under …………, changing
their lifestyle may be a solution.
*A. Pressure
B. instruction
C. holiday
D. danger

'Phần 3
100. Could you book one single room in the ………… of
Robert Dorey?
*A. Name
B. post
C. position
D. title

101. My sister often goes abroad on ………… because her

company has subsidiaries in eleven countries.
A. Work
B. job
C. career
*D. business

102. I asked some of my colleagues to recommend some

good restaurant to ………… important visitors from
abroad.
A. Take
*B. entertain
C. arrange
D. present

103. It was a very productive meeting. We all ………… new

ideas for our next advertising campaign.
*A. Came up with
B. looked for
C. took up
D. came down with

104. Last week, my fight was ………… it took off two hours
later than scheduled.
A. Soon
B. early
*C. delayed
D. punctual

105. Peter hadn’t chosen any dishes by the time the

waiter came to take our …………
A. Menu
*B. order
C. tip
D. started

106. This restaurant is ………… for its delicious dishes.

We should make a reservation in case it is very busy.
A. Interested
B. keen
C. popular
*D. famous

107. Our colleagues were really ………… with the hotel

they stayed last summer holiday, it was good value for
money.
A. Disappointed
*B. satisfied
C. excited
D. pleasant

108. The manager tries to create an/a ………… of

friendliness and security for her employees at work.
A. Space
*B. atmosphere
C. air
D. universe

109. Their staff don’t feel stressed at work because

the culture in their company is very …………
A. Hostile
B. complex
C. strict
*D. informal
110. The university provides a ………… which runs on three
routes to fit the transportation needs of student and
faculty.
*A. Shuttle service
B. leisure facility
C. company car
D. bus stop

111. Motor trades are ………… to a further increase in

vehicle sales.
A. Taking after
*B. looking forward
C. giving up
D. turning down

112. Last week, he arranged a meeting with the Finance

department to ………… the budget for the project.
*A. Discuss
B. talk
C. say
D. tell

113. Music and special lighting are used to …………

shopper to spend more.
A. Intend
*B. encourage
C. offer
D. discuss

114. I must ………… for cancelling our meeting at such

short notice.
*A. Apologize
B. regret
C. accept
D. admit

115. She was furious at first but I think she has …………
a bit now.
*A. Calmed down
B. gone up
C. taken up
D. got on

116. You will probably want to ………… a good tip if you

are satisfied with the service.
A. Put
B. place
C. take
*D. leave

117. There are few places on the course, so it is

essential to ………… in advance.
A. Make
B. take
C. spend
*D. book

118. I wish I could relax a bit more ………… of having to

work with tight deadlines all the time
A. Due
B. despite
C. spite
*D. instead

119. Her company is ………… a new manager for the

subsidiary inn Europe with at least five years’
experience.
A. Taking up
B. going on
C. turning up
*D. looking for

120. If it is a choice to choose between higher pay and

job ………… I’d prefer to keep my job.
*A. Security
B. dissatisfaction
C. approval
D. agreement
121. When planning meals, you need to think about …………
and taste as well as nutritional value.
*A. Variety
B. difficulty
C. disability
D. charity

122. If you are ………… to an event, you are a guest.

A. Delivered
B. gone
C. held
*D. sent

123. Many of our employees are now worried about job

security, and morale is …………
*A. Low
B. high
C. slow
D. good

124. He ………… his job because of his poor performance.

A. Found
B. received
C. got
*D. lost

125. It is a good idea to go to different places to

………… prices if you want to buy a new computer.
A. Introduce
B. increase
C. reduce
*D. compare

126. Most of the staff in their company are ………… about

the tight deadlines.
*A. Worried
B. delighted
C. comfortable
D. good
127. They are running up the engine to see if the plane
is ready to …………
A. Bring about
B. get on
C. turn on
*D. take off

128. She wants to find another job because she is …………

with her current one.
*A. Dissatisfied
B. friendly
C. loyal
D. potential

129. She has a lot of ideas, she is so …………

A. Careful
*B. creative
C. emotional
D. kind

130. When you enter a market, you start selling goods

or services in a ………… area
*A. New
B. future
C. wide
D. large

131. A/an ………… idea could allow a company to enter a

new market easily.
*A. Great
B. huge
C. giant
D. enormous

132. When you take advantage of an opportunity, you do

something when you get the ………… do it
A. Choice
*B. change
C. option
D. time
133. He believed that his idea could ………… a lot of
markets easily.
*A. Reach
B. get
C. go
D. fill

134. Could you ………… the departure time before we leave

for airport?
*A. Check
B. consult
C. test
D. forecast

135. The service wasn’t ………… in the bill so we tipped

the waiter $5
A. Imported
B. excluded
*C. included
D. exported

136. I worked until 11 o’clock at night to meet the

………… for presenting the report.
A. Date
B. appointment
*C. deadline
D. time

137. A part from selling products. Sales staff are

people dealing with customer’s ………… unhappy feedback
on the company’s products and services.
A. Supplies
*B. complaints
C. words
D. comments

138. The higher the ………… of a country, the richer is

people are.
A. Balance of trade
B. corporate entertainment
*C. gross domestic product
D. local entertainment

139. Women have a number of ………… to manager stress.

They know how to reduce it.
A. Campaigns
*B. strategies
C. styles
D. standards

140. The manager has decided to sack the new secretary

because she ………… too many mistake.
A. Took
B. did
*C. made
D. had

141. Many people say that they always feel under stress
when ………… a valuable contract on meeting important
visitors from abroad or even just when working to …………
deadlines.
*A. Negotiating/ tight
B. making/ narrow
C. giving/ sharp
D. writing/ short

142. I can decide the time when I arrive and leave the
workplace, depending on the daily …………
A. Workforce
*B. workload
C. working
D. work

143. We should focus on only one ………… of the market:

the young or middle-aged.
A. Generation
*B. segment
C. place
D. people
144. At the workplace, less stress means more
productivity because the ………… of stress are often
illness and absenteeism from work.
A. Causes
*B. effects
C. advantages
D. gains

145. Lots of people complained that the service at this

hotel is very …………
A. Time saving
*B. inefficient
C. exciting
D. popular

146. Many people claim that some computer games …………

violent behavior in young children.
A. Consult
*B. encourage
C. disturb
D. discuss

147. If we let people work from home, we won’t need so

much office ………… and we can employ more staff
A. Place
B. location
*C. space
D. base

148. Stress is a continuous feeling of ………… that

prevent you from relaxing.
*A. Worry
B. happiness
C. comfort
D. excitement

149. Last week, he ………… part in an English speaking

contest and won the first prize.
*A. Took
B. played
C. shared
D. chose

150. We find it difficult to ………… on our work because

there isn’t enough space and we don’t have privacy,
either.
A. Conclude
B. contact
C. contribute
*D. concentrate

151. Our boss was caught in a ………… and got to Heathrow

airport forty minutes late.
A. Traffic light
*B. traffic jam
C. traffic circle
D. traffic warden

152. Companies should try to reduce their employees’

stress levels before they ………… affect the
productivity.
A. Strictly
*B. Severely
C. Expectedly
D. Eagerly

153. If companies don’t try to reduce stress levels

among employees, ………… may increase.
*A. Absenteeism
B. severely
C. expectedly
D. eagerly

154. I have ………… the deadline once again. My boss will

be very angry.
A. Met
B. written
*C. missed
D. damaged
155. Watching TV is the most popular form of ………… at
home in Vietnam now.
A. Business
B. pleasure
*C. entertainment
D. enjoyment

156. The restaurant is in a ………… location, it takes us

only 15 minutes to walk there from the hotel.
A. Difficult
B. wrong
*C. convenient
D. different

157. Unfortunately, we had to turn down their …………

because we had another arrangement.
A. Mediation
B. estimation
*C. invitation
D. information

158. My brother has been working in China for over 10

years and now he is very interested in Chinese …………
A. Plate
B. bowl
C. kitchen
*D. cuisine

159. Mrs. Brown’s health problems are causing her

difficulty at work, an she may have to ………… from her
job.
*A. Resign
B. assign
C. design
D. consign

160. You must ………… the document carefully for mistakes

before you make copies.
A. Respect
B. aspect
*C. inspect
D. prospect

'Phần Gramar
1. She was full ………… determination to achieve her
sales target.
A. With
B. at
C. about
*D. of

2. After we ………… all the candidates, we’ll give out

our decision.
A. Met
B. meeting
C. has met
*D. have met

3. The sales manager ………… us for dinner, but we had

to turn down the invitation as our plane was leaving
at 7 o’clock that evening.
A. Will invite
*B. invited
C. invites
D. has invited

4. In order ………… the deadline, all staff had to work

very hard last week.
A. Meeting
*B. To meet
C. Having met
D. Met

5. We ………… our clients out to an excellent local

restaurant when they visited our company last week.
A. Take
B. Will take
C. Have taken
*D. Took
6. It is the second time I ………… an international
conference in the USA.
A. Attended
B. Attend
*C. Have attended
D. Am attending

7. I wish I ………… relax more.

*A. Could
B. Can
C. Have to
D. Must

8. Before ………… your guests out for a meal, you should

find out what dishes they like or dislike.
A. To take
B. Take
C. Takes
*D. Taking

9. My son donated his clothes to charity ………… he grew

out of them.
A. In spite of
*B. Becacuse
C. Despite
D. So

10. Last year, days lost increased ………… over 15 per

cent because of sickness and absenteeism.
A. At
B. In
C. From
*D. By

11. It is very impolite if you turn ………… the

invitation in Russia.
A. Out
B. Into
*C. Down
D. Up

12. All new merchandise ………… on the shelves by the

entrance for our customers’ convenience.
*A. Is displayed
B. Displayed
C. Are displayed
D. Displays

13. It is the second time he ………… his credit card on

the internet.
A. Uses
B. Used
C. Is using
*D. Has used

14. Since my computer broke out last Monday, I …………

all my data.
A. Lose
B. Have lost
*C. Lost
D. Loses

15. Three years ago, the ………… their first overseas

subsidiary.
*A. Opened
B. Have opened
C. Open
D. Opens

16. It took her more than five years ………… a good work-
life balance.
A. Achieving
B. Has achieved
*C. Achieve
D. To achieve

17. More than half of the leaders of privately-held

businesses globally feel their stress levels ………… over
the last year.
A. Increased
*B. Have increased
C. Are increasing
D. Were increasing

18. Michel ………… his company in 2010.

*A. Founded
B. Founds
C. Has founded
D. Was founding

19. ………… you ever donated to the charity?

A. Did
B. Does
C. Has
*D. Have

20. At the beginning, I thought i might not get …………

my colleagues, but all of them have been friendly and
supportive since the very first day.
A. Out of
*B. On with
C. Up to
D. On to

21. Some staff are stressed because they feel they

have no control ………… their work and they don’t
participate ………… descicions.
A. Of/in
*B. Over/in
C. Over/at
D. Of/at

22. Recently, my office ………… a computer systems so the

work is more smooth.
A. Replaces
B. Is replacing
*C. Has replaced
D. Replaced
23. Our market share has increased by 10% since we
………… advertising on TV.
A. Started
B. Starts
*C. Had started
D. Be started

24. I have worked as an accountant for this company

………… eight years.
A. Since
B. During
*C. For
D. In

25. Our staff have suffered ………… stress since the

merge of our company.
A. With
B. Of
C. At
*D. From

26. There have been a lot of changes ………… the stock

market for the past two weeks.
A. On
*B. At
C. In
D. With

27. John first ………… this company when he just

graduated from university.
A. Joins
*B. Joined
C. Has joined
D. Was joining

28. The role of women in social affairs …………

dramatically over the past 100 years.
A. Changes
B. Changed
*C. Has changed
D. Is changing

29. In the past, husbands didn’t let their wives …………

jobs.
A. To getting
B. Getting
C. Got
*D. Get

30. Over recent years, there ………… a market reduction

in the number of absenteeism in our company.
A. Is
*B. Has been
C. Are
D. Have been

31. Improved working conditions has only a marginal

effect ………… staff’s morale. What they really wanted
was a pay rise.
A. To
*B. On .
C at
D. About

32. I was really worried when I ………… meet our new

sales manager as it was my first time I talked to him
individually.
A. Have o
*B. Had to
C. Have got
D. Have

33. It took her more than five months ………… the pace of
life after her serious illness.
A. Keeping up with
B. Keep up with
C. Kept up with
*D. To keep up with
34. Last month, I ………… to meet some important tight
deadlines, which was quite stressful.
*A. Had
B. Had to
C. Have
D. Has

35. ………… they meet their last year’s target?

*A. Did
B. Do
C. Has
D. Have

36. Marco ………… his report et, which makes him so

worried.
*A. Hasn’t finished
B. Haven’t finished
C. Didn’t finish
D. Wasn’t finished

37. He objected ………… the plan because he didn’t think

it was feasible.
A. With
B. About
C. On
*D. To

38. Mark is excited ………… his new position in the

company. That’s all he has talked about this morning
A. In
B. With
C. Of
*D. About

39. When we were on holiday, we ………… to the cafe

almost every day.
A. Were going
*B. Went
C. Are going
D. Have gone

40. They’ve looked at several houses which could be

suitable ………… them.
*A. For
B. With
C. About
D. Of

41. Janet ………… in four different companies over the

last ten years.
*A. Has worked
B. Worked
C. Is working
D. Will work

42. When I started the car. I found out that something

was wrong ………… the engine.
*A with
B. At
C. About
D. Of

43. Business tax on annual profits ………… by 28% this

year.
A. Grew
B. Grows
*C. Has grown
D. Will grow

44. In my opinion, good relationship is based …………

mutaul trust.
*A. On
B. At
C. In
D. Of

45. – How long have you been studying here? – Just

………… a few months.
*A. For
B. During
C. After
D. Before

46. He first joined this company when he just …………

from university.
A. Graduates
*B. Graduated
C. Has graduated
D. Was graduating

47. Some staff are stressed becacuse they feel they

have no control over their work and they don’t
participate ………… making decision process.
A. To
*B. In
C. At
D. On

48. ………… we discuss this issue after the meal? It’s

lunchtime now.
A. Why do
*B. Why don’t
C. Why not
D. Why

49. A flextime system can help to reduce stress levels

of employees by ………… them more control over their
working hours.
A. To giving
*B. Giving
C. Give
D. To give

50. ………… her husband was traveling around the world,

she opened the first Body Shop.
A. Why
*B. While
C. What
D. During
51. It is a long time since we ………… such a big
contract.
*A. Signed
B. Have signed
C. Sign
D. Are signing

52. He is trying hard to study english ………… he can

find a good job in a multinational.
A. So
B. However
*C. So that
D. That’s why

53. The Finance Director needs to speakto you ………… you

get to the office.
A. Until
B. As long as
C. If
*D. Ass soon as

54. The great ideas sometimes come up suddenl without

…………
*A. Thinking
B. Think
C. Thought
D. Thinks

55. In fact, all kinds of situations ………… more

stressful when you have nevert found yourself in them.
A. Is
*B. Are
C. Was
D. Were

56. After my father retired, he decided ………… up a

painting course in order to realize his child passion.
A. Took
B. Talking
C. Taken
*D. To take

57. I received a voucher at the supermarket when I

………… shopping there in March.
A. Will go
B. Have gone
*C. Went
D. Had gone

58. I ask her ………… whenever my department in

understaffed.
A. Help
B. Helping
C. Helps
*D. For help

59. I’m sorry i gave false information. I didn’t

intend ………… you, Joe.
*A. To mislead
B. Mislead
C. Misleading
D. To misleading

60. We ………… delighted that so many sponsors turned up

at the event.
A. Are
B. Was
*C. Were
D. Will be

61. I want to know how good your English is. Can you
communicate ………… our British customers?
A. To
B. About
*C. With
D. About

62. The manager told us ………… our sale report after

five days.
*A. To hand in
B. Handed in
C. Hand in
D. Handing in

63. A good website needs to provide lots of

information ………… the goods you’re buying.
A. With
*B. About
C. In
D. At

64. The company had to put ………… he meeting because the

chair person was sick.
A. On
B. Up
*C. Off
D. Back

65. We ………… our plan for a new factory when the power
was cut off.
A. Discussed
B. Have discussed
*C. Were discussing
D. Are discussing

66. The company invest $2 m ………… modernizing its

equipment.
A. On
B. For
C. At
*D. In

67. Before ………… a presentation, make sure that you

have a good preparation for it.
A. Make
B. To make
C. Made
*D. Making
68. Recently, I often feel ………… pressure.
A. With
*B. Under
C. From
D. About

69. Women, in general, have a number of strategies

………… stress. They usually know how to reduce it.
A. Cope with
B. Coping with
C. Coped
*D. To cope with

70. The rent depends ………… its location .

A. At
*B. On
C. For
D. About

71. I have never asked for a pay rise since I ………… the
company four years ago.
A. Join
*B. Joined
C. Joins
D, joining

72. Over the last few years, stress ………… in increasing

levels of absenteeism and a gradual decrease in
productivity.
A. Resulted
B. Resulting
*C. Has resulted
D. Results

73. It is really difficult ………… your boss for a pay

rise in this situation.
*A. To ask
B. Asking
C. Ask
D. Asks
74. We have decided to close down our new plant …………
redundancy.
A. Because
*B. Because of
C. Since
D. Although

75. It’s not worth ………… in that risky business.

A. Invested
B. To invest
C, invest
*D. Investing

76. Effective staff members always listen carefully

………… instructions.
*A. To
B. At
C. In
D. On

77. When ………… a product,do you take its originality

into account?
A. You chose
B. Choose
*C. Choosing
D. Do you choose

78. At this moment, m company ………… its new advertising

campaign.
*A. Is carrying out
B. Carries out
C. Carry out
D. Carried out

79. Could you tell us ………… you coped with difficulties

successfully at work?
*A. How
B. What
C. Who
D. Which

80. Do you know the reason………… he invested so much

money in that project?
A. What
B. What
C. How
*D. Why

81. How much did you spend ………… the campaign/

*A. On
B. In
C. At
D. About

82. Mr. Rachel is interested in………… about the company

and improving her business skills.
A. To learn
B. Learn
*C. Learning
D. Learnt

83. I have an appointment ………… my boss at 2.00 PM

A. At
B. To
*C. With
D. On

84. So far this month we ………… a lot of complains about

late deliveries.
A. Received
B. Receive
C. Have received
*D. Receives

85. Our manager always looks ………… new ways to

entertain our clients.
A. at
B. Up
C. In
*D. For

86. Let him ………… if the product is suitable.

A. Deciding
*B. Decide
C. To decide
D. Decided

87. ………… Amanda prepared well for the competition, she

won the first prize.
*A. Because
B. Although
C. Despite
D. Decided

88. Have you ………… been to an embarrassing situation?

*A. Ever
B. Never
C. Yet
D. Already

89. I ………… a job interview and hope to know the result

in two week’s time.
A. Attend
B. Attending
C. Attended
*D. Have attended

90. ………… can companies help their employees achieve a

work-life balance?
A. What
B. Who
C. Which
*D. How

91. ………… always stuck in a traffic jam on the way to

work can be quite stressful to everybody.
A. Is
*B. Being
C. Are
D. Be

92. As long as you have done enough practice, it will

be easy ………… you to get along with the work here.
A. With
*B. For
C. To
D. Of

93. We ………… some problems dealing with our customers

in Germany. They didn’t want to join our party.
*A. Had
B. Has
C. Have
D. Have had

94. In ………… ways can they deal with that problem?

*A. What
B. Who
C. Where
D. When

95. It’s improtant ………… the symptoms of stress, such

as difficulty in communicating with colleagues,
overeating, loss of appetite or sleeping badly.
A. recognize
B. Recognizing
C. Recognized
*D. To recognize

96. Generally speaking, families with both members

working ………… serious problems for children in the
family.
A. Causes
B. Caused
*C. Cause
D. Causing

97. ………… a counseling service can help our staff to

reduce stress.
A. Set up
*B. Setting up
C. To set up
D. For setting up

98. What do your parents expert you ………… at work?

A. Achiece
B. Achieving
*C. To achiece
D. Achieved

99. Most companies spend a large amount of money …………

R&D to develop new products.
A. For
B. To
C. With
*D. On

100. I enjoy a trainning course to help me do the job

better.
A. Go on
*B. Going on
C. To go on
D. Went on

101. The rent increased by 5 percent, ………… we decided

to close the shop.
*A. So
B. Becacuse
C. Although
D. Despite

102. -………… has he been working for the company? – For 3

yeats.
*A. How long
B. How far
C. How often
D. How many
103. Thank you very much and I look ………… to hearing
from you soon.
A. Onward
B. Toward
C. Upward
*D. Forward

104. Ted is excited ………… his new car. That’s all he has
talked about lately.
A. In
B. With
C. Of
*D. About

105. I don’t think that ………… a new usr for something

that already exists os a great idea.
*A. Finding
B. Find
C. Found
D. To finding

106. He was dealing with a difficult customer while I

………… the document for the meeting.
A. Prepared
B. Have preprared
*C. Was preparing
D. Am preparing

107. We readlly need your co-operation in this project.

Could you let us ………… your decision as soon as
possible?
A. To know
*B. Know
C. Knew
D. Knowing

108. Do you think that ………… in stock market is a good

idea at this time?
*A. Investing
B. Invest
C. Invested
D. To investing

109. How many ………… did you buy last year?

A. Bottle of water
*B. Bottle of water
C. Water of bottle
D. Bottle water

'Phần 4: Gramar 1-99

1. Last month we ………… some idea into practice, so
our business ………… more profits.
A. Put/ was making
B. was putting
*C. put/ made
D. was putting/ was making

2. I was trying to look for a job when suddenly I

………… an interesting one in the newspaper.
A. Was finding
*B. found
C. founded
D. was founding

3. We ………… when someone knocked at the door.

A. Talker
B. have talked
*C. were talking
D. are talking

4. We ………… in the meeting room while they were

making so much noise outside.
A. Discussed
B. have discussed
*C. were discussing
D. had discussed

5. I’m sorry for not receiving your call this

morning, I ………… some arrangement for the conference
tomorrow.
*A. Made
B. had made
C. have been making
*D. was making

6. The rent ………… by 5 percent, so we decided to

close the shop.
A. Increase
B. have increased
C. was increasing
*D. have been increasing

7. When we set up this company, we ………… to make it

become a famous one.
A. Was wanting
B. had wanted
*C. want
D. wanted

8. They hope to have the system up and running in

a/an ………… of months.
*A. Number
B. lot
C. couple
D. amount

9. Shakespeare’s Globe Theatre ………… in 1997, this

modern building is a reconstruction of the original
Globe Theatre which ………… built in 1599.
A. Opened/ was
*B. open/ was
C. have opened/ were
D. had opened/ was

10. When I came to the company yesterday morning, my

boss ………… with the Taiwanese supplier.
*A. Discussed
B. had discussed
C. was discussing
D. were discussing
11. To meet the customer’s demand, you ………… provide
something that is necessary.
*A. Should
B. ought
C. need
D. has to

12. Ms. Blenski is working as a sales representative

in Germany, the US and Poland. She has a lot of
experience in ………… websites for companies.
*A Designing
B. designed
C. to design
D. for designing

13. The designers have spent six months ………… the

product.
A. Develop
B. develop
C. to develop
*D. developing

14. I think you should consider carefully before …………

in the resignation letter.
A. Hand
B. to hand
*C. handing
D. to handing

15. Apart ………… being gold-planted-and the fact that

they are bulletproof – they seem much like any other
vending machine.
*A. From
B. to
C. of
D. than
16. To their surprises, the new product quickly caught
………… because of its many special features to suit
youngsters’ taste.
*A. On
B. on to
C. up on
D. up with

17. Like a professional human interpreter, this

machine can translate a voice text ………… over 100
languages.
A. In
*B. into
C. to
D. from

18. What were you doing ………… I called you this

morning?
*A. When
B. why
C. during
D. which

19. Valentine stared by ………… raw chocolate to other

chocolate manufactures, but later sold them directly
to the public to create their brand name.
*A. Selling
B. to sell
C. sell
D. sold

20. Our new fabric was named after Proteus, the Greek
sea god who was able ………… different roles and shapes.
A. Taking on
B. to taking on
*C. to take on
D. take on
21. Our company ………… distributors in eleven countries
in Europe and America, so our Marketing Director …………
abroad frequently.
A. Is having/ is travelling
*B. has/ travels
C. has/ is traveling
D. is having/ travel

22. Eliza ………… that she will have to work in Germany

next year, so she ………… herself for her new assignment
as best as she can.
*A. Knows/ is preparing
B. is knowing/ is preparing
C. know/ prepare
D. is knowing/ prepares

23. The best opinion is to buy new machinery ………… the

old machines are always breaking down.
A. Because of
*B. because
C. although
D. despite

24. We increased our market share …………; therefore, our

share price rose to an all-time high.
*A. Considerably
B. considerate
C. consider
D. considerable

25. We were still able to finance the new project …………

severe cash flow problems.
A. Although
* B. despite
C. due to
D. because

26. I joined this company last year and I really enjoy

working here because they offer me chances ………… my
career.
A. Improve
B. improving
*C. to improve
D. for improve

27. Anan Belenski ………… our company last year and she
has had some good sales result.
A. Joins
B. has been join
C. has joined
*D. joined

28. Bill Gate ………… his first computer program at the

age of 13. He ………… a lot of time using computes.
*A. Wrote/spent
B. wrote/spend
C. writes/spends
D. writing/spending

29. What is one of ………… business ideas, in your

opinion?
A. Greater
*B. the greatest
C. greatest
D. the most great

30. These products are made to export ………… European

countries.
A. From
*B. to
C. in
D. for

31. A flexi-time system can help to reduce stress

levels of employees by giving them more control over
their ………… hours.
A. To work
*B. working
C. works
D. worked
32. Deadline is the time or date by ………… you have to
do something.
A. When
B. where
*C. which
D. what

33. It is the second time he ………… his credit card on

the internet.
A. Uses
B. used
C. is using
*D. has used

34. In fact, all kinds of situations are more

stressful when you ………… yourself in them before.
A. Never find
*B. have never found
C. never found
D. are finding

35. Three years ago, we ………… an overseas subsidiary.

*A.Didn’t have
B. hadn’t had
C. haven’t had
D. don’t have

36. It took her more than five years ………… a good work-
life balance.
A. Achieving
B. achieved
C. achieve
*D. to achieve

37. More than half of the leaders of privately-held

businesses globally feel their stress levels ………… over
the last year.
A. Increased
*B. have increased
C. are increasing
D. were increasing

38. There appears to be a link ………… stress levels and

GDP.
A. With
B. in
C. of
*D. between

39. Alex Tew ………… his website in August 2005.

*A. Created
B. has created
C. creates
D. was creating

40. ………… Sergio ever asked his boss for a pay rise.
A. Did
B. does
*C. has
D. have

41. At the beginning, I thought I might not get on

with my colleagues, but all of them ………… friendly and
supportive since the every first day.
A. Were
*B. have been
C. are
D. had been

42. Over the last few years, stress ………… an increase

in levels of absenteeism and a gradual decrease in
productivity.
A. Caused
B. was causing
*C. has caused
D. causes
43. Nobody wants to take ………… for the difficulty we
find ourselves in.
A. Respond
B. responsible
C. responsibly
*D. responsibility

44. Last Monday, our manage ………… the whole morning

interviewing candidates for the sales position.
*A. Spent
B. spends
C. has spent
D. was spending

45. Business owners in mainland China, Vietnam,

Mexico, India and Turkey are all high ………… the stress
league table because they are working in environment
where high growth is expected.
*A. In
B. among
C. inside
D. on

46. Some staff are stressed ………… they feel they have
no control over their work and they don’t participate
in making decisions.
A. So
*B. because
C. therefore
D. although

47. The human resources manager hasn’t arrived …………,

so please have a seat
A. Already
B. still
C. soon
*D. yet

48. Recently, my office ………… a flexi-time system and

everyone is delighted.
A. Introduces
B. is introducing
*C. has introduced
D. introduced

49. Our market share has increased by 10% since we

………… advertising on TV.
*A. Started
B. starts
C. has started
D. be started

50. I have worked as an accountant for this company

………… eight years.
A. Since
B. during
*C. for
D. in

51. We ………… from stress since our new manager came.

A. Suffer
B. suffered
C. are suffering
*D. have suffered

52. There ………… a lot of changes in the stock market

for the past two weeks.
A. Are
B. were
*C. have been
D. are being

53. He first ………… this company when he just graduated

from university.
A. Joins
*B. joined
C. has joined
D. was joining
54. Women, in general, have a number of strategies to
cope with stress. They usually know how ………… it.
A. Reduces
B. reducing
C. reduced
*D. to reduced

55. The role of women in social affairs …………

dramatically over the past 100 years.
A. Changes
B. changed
*C. has changed
D. is changing

56. Your personality is very important ………… the

success of your book.
A. By
B. in
*C. to
D. on

57. Ted is excited ………… his new car. That’s all he has
talked about lately.
A. In
B. with
C. of
*D. about

58. Could you ………… your name here?

*A. Sign
B. signing
C. signature
D. signal

59. More than half of Portugal’s wildlife ………… under

threat of extinction since the country ………… the
European Union 20 years ago.
A. Came/ had joined
B. has come/ joined
C. comes/ has joined
*D. is coming/ would join

60. There has been a ………… of 10% in the amount of

money available for buying new books.
*A. Reducing
B. reduce
C. reduction
D. reductive

61. We had some problems ………… our customers in France.

They didn’t want to join our party.
*A. Dealing with
B. deals with
C. to deal with
D. dealt with

62. Please, let me know your decision by the end of

this week. I’m looking ………… to hearing from you.
A. After
B. toward
C. up
*D. forward

63. Hi Jack! This is Laura. I tried to call you this

morning. Call me ………… as soon as possible.
A. On
*B. back
C. after
D. for

64. Hurry …………! I have to ………… my manager up at 5:00.

A. On/pick
*B. up/ pick
C. on/picking
D. up/picking

65. I ………… our guest in a restaurant when you called

last night.
*A. Was entertaining
B. entertained
C. am entertaining
D. entertain

66. -How long did they stay here? -………… a week

*A. For
B. on
C. after
D. before

67. Peter ………… on a business trip before ………… he is so

nervous
A. Hasn’t gone/ although
B. hasn’t got/ although
*C. hasn’t gone/ therefore
D. hasn’t got/ therefore

68. It was a productive meeting. We all ………… new ideas

for our next advertising campaign.
*A. Caught up with
B. catch up with
C. were catching up with
D. would catch up with

69. The manager told up ………… five clients from Turkey

carefully.
*A. To look after
B. to look for
C. to look up
D. to look through

70. Before ………… your guest out for a meal, you should
find out what dishes they like or dislike.
A. Took
B. take
C. taken
*D. talking

71. Our customers seem to be ………… with the new

product. There are more and more orders
A. Satisfy
B. satisfying
C. dissatisfied
*D. satisfied

72. In order to meet the deadline, all staff ………… work

very hard last week.
A. Have to
*B. had to
C. ought
D. should

73. Some customers said that Andy shouted ………… them

when they were ………… the store.
A. Out/at
B.at/out
*C. at/in
D. at/before

74. Our company is launching the new product ………… of

this month.
A. In the end
*B. by the end
C. to the end
D. of the end

75. Can you help me ………… the menu?

*A. With
B. on
C. out
D. in

76. -………… can we entertain our guest? – let’s invite

them to a well-known restaurant for dinner.
A. When
*B. how
C. why
D. who

77. – would you like ………… more coffee? – No, thanks.

I’m full.
A. Any
B. a
*C. some
D. the

78. There has been no ………… in the weather for nearly

three days now. It’s been raining non-stop.
A. Improved
*B. improvement
C. improving
D. improve

79. The government has promised to deal with the

problem of ………… among young people.
A. Unemployed
B. employment
C. employ
*D. unemployment

80. We have been friends ………… we were students at the

same university.
A. When
*B. since
C. while
D. for

81. It looks like they are going to succeed ………… their

present difficulties.
A. Although
B. in spite
C. whereas
*D. despite

82. I saw ………… car crash this morning. Fortunately,

nobody was hurt in ………… accident.
A. The/an
B. a/an
C. the/the
*D. a/the
83. The station is very far from here. You ………… take a
bus or a taxi.
A. Could
B. may
C. might
*D. should

84. ………… Amada didn’t prepare well for the

competition, she won the first prize.
A. Because
*B. although
C. despite
D. if

85. Mr. William looks so quiet and serious …………, he is

very funny and kind-hearted.
*A. However
B. moreover
C. and
D. although

86. Since ………… from university, I have worked in four

different companies.
A. Graduated
B. graduate
C. was graduating
*D. graduating

87. I ………… a lot of interesting people while I …………

in Norway.
*A. Met/ was working
B. met/ worked
C. meet/ was working
D. was meeting/ worked

88. Jackson learned ………… some Vietnamese while he was

working in Hanoi.
*A. To speak
B. spoke
C. speaking
D. to speaking

89. Captain James Cook ………… three expeditions to the

Pacific and Antarctica from 1768 to 1779.
A. Lead
*B. led
C. has led
D. leading

90. The manager made his employees ………… the computer

training classes.
A. Attending
*B. attend
C. to attend
D. attendance

91. He decided ………… the company because he didn’t like

its working environment.
A. Leading
B. to leave
C. to living
*D. left

92. I ………… up the job despite the attractive salary.

A. Give
B. gave
C. gives
*D. giving

93. We thought March was too early for our seminar, so

we put it ………… until May.
A. On
B. off
C. back
*D. down

94. In my last job, I had ………… our clients.

A. Entertain
*B. to entertain
C. entertaining
D. entertained

95. ………… Maria ever asked her boss for a pay rise?
A. Did
B. does
*C. has
D. have

96. My boss suffered ………… stress, resulting in his

two-month treatment at the international Hospital in
June.
A. For
B. x
C. in
*D. from

97. They look forward to ………… the President to their

company.
A. Welcome
*B. welcoming
C. to have welcomed
D. welcomed

98. Welcoming visitors ………… one of my responsibilities

as a receptionist.
A. Are
B. being
*C. is
D. to be

99. The sales of the company ………… another 12% so far

this year.
A. Went up
B. have gone up
*C. has gone up
D. go up

'social english
1. What will you say to start the meeting if you are a
chairperson of a meeting?
A. Can we talk now ?
B. Can I say something ?
*C. Can we start please ?
D. Everyone, let’s speak.

2. What do you say to ask for comments if you are a

chairperson of a meeting?
*A. What do you think ?
B. How are your comment ?
C. Comments, please !
D. Tell me something, please.

3. What do you say to ask for clarifying if you are

chairperson of a meeting ?
A. Can you speak again please ?
B. I need you to clarifying that .
*C. What do you mean by saying that ?
D. Sorry, what is its meaning ?

4. What do you say to state the aim if you are a

chairperson of a meeting ?
A. I will state the aim now .
B. Let’s move on now .
*C. The purpose of the meeting is to ...
D. I would like to talk about ...

5. What do you say to summarise if you are a

chairperson of a meeting ?
A. To start with, I would like to say ...
*B. Right, let’s recap ...
C. OK, last but not least, ...
D. Finally, I would say ...

6. What do you say to show your agreement if you are

participants of a meeting ?
*A. I think you’re right.
B. I think the same.
C. You know what I am thinking.
D. It’s true
7. What do you say to interrupt someone if you are
participants of a meeting ?
A. Stop, I want to say .
B. I want to interrupt you .
C. Hold on a moment.
*D. Just a minute, please.

8. What do you say to make suggestions if you are

participants of a meeting ?
A. I don’t agree that ...
B. I suppose that ...
C. I think that ...
*D. Perhaps we should ...

9. What do you say to show your disagreement if you

are participants of a meeting ?
A. I don’t like that.
B. Never say it again.
*C. I’m afraid I don’t agree.
D. Stop talking, please.

10. What do you say to give your opinions if you are

participants of a meeting ?
*A. I’m in favour of ...
B. I think so.
C. I hope so.
D. OK, let’s begin.

11. You want to make a suggestion about ways of

helping staff to become healthier. You say:
A. Staff should be healthy.
*B. Why don’t we offer them a free medical checkup ?
C. It’s a good idea to keep staff healthy.
D. What can we do to help staff be healthy ?

12. “ I think we should send out a questionnaire”. The

speaker is expressing:
*A. A suggestion
B. A disagreement
C. A polite agreement
D. A polite disagreement

13. You want to ask a counselor about the ways of

helping companies to deal with stress. Which sentence
can you use?
A. Why do you help them to deal with stress ?
B. Why do you feel stressed ?
C. What are the causes of stress in these companies ?
*D. How do you help companies deal with stress ?

14. Choose the best response to the suggestion: “ What

about finishing earlier on Friday?”
A. Friday is not OK.
*B. Yes, I suppose that’s worth considering. We’d
certainly have a longer weekend.
C. I’m sorry. I can’t come on Friday.
D. Very busy next Friday.

15. Someone says to you: “I’m afraid I can’t finish

this report by Friday”. You reply:
A. I don’t really agree with your idea.
B. I am in favor of your report.
*C. You should take it home with you and finish it
over the weekend then.
D, You are right

16. Someone says to you: “Employees who leave early

have become a serious problem”. You reply:
*A. How about introducing flexi-time?
B. Shall we start now ?
C. Why don’t you say something?
D. They are great.

17. How do you do respond to the suggestion: “Why

don’t we have individual interviews with each member
of staff?”?
A. Mm, good idea. Why do we have to start at 8 and
finish at 4 every day ?
B. It might be worth considering, surely. We’d have a
longer weekend.
C. I don’t agree that all. Our staff should work
individually.
*D. Maybe, but I think sending out a questionnaire
would be more effective.

18. You want to ask a person at the meeting to clarify

his opnion. You say:
A. You’d better say it again. It’s not quite clear.
B. What you are saying is very confusing.
*C. What do yoi mean exactly?
D. You shouldn’t speal too quickly.

19. You want to end a meeting. You say:

*A. I think we’ve coverdedeverything.
B. So what I think we’ve said is that ...
C. Are we all happy about that ?
D. Can we go on to think about ...?

20. At a meeting, someone says to you: “ What is your

view on this?” He wants to ............
A. give his opinion
B. show his agreement with you
C. interrupt you
*D. ask for your opinion

21. When introducing two people to each other, you

say: .............
*A. James, have you met Sam Clarke ?
B. This is Sam speaking.
C. How do you do ! I’m Sam.
D. How are you, Sam?

22. You want to invite your client to dinner, you

should tell him: ...........
A. Do you want to have dinner with me ?
B. May I have dinner with you ?
*C. Would you liek to have dinner somewhere this
evening ?
D. Can you give me a dinner ?
23. You meet your old friend at a conference abroad.
She asks: “How’s business?”. How do you do reply ?
A. The conference is going to be very interesting.
B. I’m fine. Thanks.
C. Good to see you again.
*D. We’re having a great year.

24. When you meet someone at a conference. He says: “

Hi, I’m John.” How do you reply ?
*A. Pleased to meet you.
B. Oh, yes. Hello.
C. Good to talk to you.
D. I’m Lisa from Marketing.

25. To make a suggestion in a meeting, you

say: .....................
A, Yes, but it will make some people unhappy.
B. For me, that’t out of the question.
C. I think I agree with you.
*D. How about offering healthier meals ?

26. When you say: “ Give your mother my best ragard,

Peter.”, you want: .............
A. to ask Peter to meet your mother
B. Peter to do you favor
C. to meet Peter
*D. to send your greetings to Peter’s mother

27. To state the aim of a meeting, you

say: ...........
A. Would you like to know more about ?
*B. The main aim of the meeting is to ...
C. Here is some basic information about ...
D. We should discuss ...

28. You need to make an urgent call. What do you say

to your colleague ?
*A. Could I use your phone, please ?
B. Have you got the phone ?
C. I will make a phone call now.
D. Where is your phone ?

29. Choose the best response to the question: “Have

you been here before?”
A. I’m staying here for five days.
*B. Just once, I attended a conference here last year.
C. I don’t like living here.
D. I hate flying.

30. How do you respond to the offer: “Can I give you a

lift to the airport?” ?
A. You are very kind, but I don’t like.
B. Nice to meet you.
C. No, thanks.
*D. It’s very kind of you to offer, but there’s a taxi
coming for me at 11.00.