FIND THE CAREER YOU LOVE

Resumes, Cover Letters and Job Applications

FIND THE CAREER YOU LOVE, “THE SERIES”
This publication is part of a series of documents designed as a comprehensive tool for jobseekers.
Each publication focuses on different important aspects of finding and preparing for a career you love.

RESUMES, COVER LETTERS AND JOB APPLICATIONS: P677

JOB SEARCH AND NETWORKING: P678
INTERVIEWING: P679

P677 (8/19)
TABLE OF CONTENTS
CHAPTER 1: CREATING AN EFFECTIVE RESUME.................................................................................1
What Is a Resume?......................................................................................................................................................... 2
Why Is a Resume So Important?................................................................................................................................. 2
Three Types of Resumes.............................................................................................................................................. 2
Choosing Your Resume Type...................................................................................................................................... 3
Gathering Information For Your Resume.................................................................................................................. 3
Action Verbs To Use In a Resume.............................................................................................................................. 6
Transferable Skills........................................................................................................................................................... 8
Addressing Common Job Search Challenges In a Resume............................................................................... 9

CHAPTER 2: RESUME TEMPLATES........................................................................................................ 11

Combination / Skills Resume......................................................................................................................................12
Chronological Resume.................................................................................................................................................14
Functional Resume........................................................................................................................................................16

CHAPTER 3: SAMPLE RESUMES........................................................................................................... 18

Sample 1 - Young Worker, Chronological Resume................................................................................................19
Sample 2 - Young Worker, Functional Resume.....................................................................................................20
Sample 3 - Young Worker, Combination Resume..................................................................................................21
Sample 4 - Continuous Work History, Chronological Resume..........................................................................22
Sample 5 - Continuous Work History, Combination Resume............................................................................23
Sample 6 - Gap In Employment (Formerly Incarcerated), Combination Resume........................................24
Sample 7 - Gap In Employment (Mother Returning To the Workplace), Combination Resume...............25
Sample 8 - Changing Careers, Combination Resume........................................................................................26
Sample 9 - Multiple Employers, Combination Resume.......................................................................................27
Sample 10 - Veteran Entering a Civilian Job, Combination Resume...............................................................28
Sample 11 - Trade Industry, Chronological Resume.............................................................................................29
Sample 12 - Industry Specific, Chronological Resume........................................................................................30
Sample 13 - Industry Specific, Chronological Resume.........................................................................................31

CHAPTER 4: COVER LETTERS.............................................................................................................. 32

Importance of Writing a Cover Letter......................................................................................................................33
Deciding the Purpose of the Cover Letter.............................................................................................................33
Tips For Writing an Effective Cover Letter.............................................................................................................34
Steps For Writing a Cover Letter..............................................................................................................................35

CHAPTER 5: SAMPLE COVER LETTERS............................................................................................. 36

Sample 1 - Bulleted List Cover Letter....................................................................................................................... 37
Sample 2 - Table Format Cover Letter....................................................................................................................38
Sample 3 - Email Cover Letter...................................................................................................................................39

CHAPTER 6: JOB APPLICATIONS........................................................................................................ 40

Job Application Preparation.......................................................................................................................................41
Online Applications......................................................................................................................................................43
Applicant Tracking System (ATS)..............................................................................................................................44
Additional Resources...................................................................................................................................................45
CHAPTER 1
Creating an Effective Resume
For additional information or to build a resume online, go to: www.jobzone.ny.gov
WHAT IS A RESUME?
The resume’s primary function is to showcase your talents and skills to an employer - clearly, convincingly and
quickly. A resume is:

• An individual summary of your background, experience, training and skills

• A way to tell employers what you have accomplished in the past and what you can do for their company now
• Your most important job search tool that can get you an interview, and leaves a lasting impression on a potential
employer
• A guide for you and the employer during an interview
It is critical that you invest your time and effort into creating a resume that meets the employer’s needs and
highlights your assets. You should target your resume for specific jobs, and edit and update it according to what job
you’re applying for.

WHY IS A RESUME SO IMPORTANT?

Resumes are expected for almost all types of jobs from clerks to chief executive officers. Even with an employer’s
ability to search you on the internet and look you up on social media, a resume is still an essential tool for your
job search.

• Resumes are needed when attending networking events, such as job fairs
• Resumes serve as a guide for your interview, and help you improve it
• Resumes keep you organized, making it easier to discuss your assets
• Resumes give all the facts at your fingertips, keeping you from fumbling for dates and significant facts

THREE TYPES OF RESUMES

Choosing the best resume format is extremely important because there are many factors to take into account.
These include the length of your resume and your accomplishments, as well as possible shortcomings.
Whichever resume format you choose, make sure to include examples of accomplishments that benefited your
previous employers. Three common types of resumes are chronological, functional and combination (skills-based).
Keep in mind that businesses prefer either a chronological resume or a combination resume.

CHRONOLOGICAL
Chronological resumes highlight consistency. This format stresses what you accomplished in each of the positions
you held. A chronological resume focuses primarily on the history of your work experience and education. It also
shows your progress and advancements in your career. This resume format is popular among businesses.

FUNCTIONAL
A functional resume focuses on your skills and experience, without including chronological time and job titles.
It presents a profile of your experience based on professional strengths or groups of skills. Your work history
usually follows, but in less detail than in a chronological resume. It is used most often by people with gaps in
their work history, those who are changing careers and individuals with limited work experience. Employers
generally do not prefer to receive functional resumes as they do not show your work history or career progress.

COMBINATION
A combination (or combined) resume combines the best features of the traditional chronological (where the
dates are in reverse order) and functional (where skills are listed in the beginning) resumes. A combination
resume can also be referred to as a skills-based resume.

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 CHOOSING YOUR RESUME TYPE
Use this chart to help you identify what resume format will show your accomplishments most effectively.

IF YOU ARE... THEN USE A…

A young worker and/or have limited work Combination Resume (Chronological or Functional
experience Resume also possible)

An older worker with a continuous work history Chronological or Combination Resume

Returning to the workforce after a gap in employment Combination Resume (Functional Resume also possible)
(incarceration, parenting, illness, care giving etc.)

Changing careers or your area of focus Combination Resume (Functional Resume also possible)

Someone who has changed jobs frequently or has Combination Resume (Functional Resume also possible)
had a wide variety of jobs

Veteran entering a civilian job Combination Resume (Chronological or Functional

Resume also possible)

No matter what resume format you choose, an effective resume is targeted and tailored so that it does the
following:

• Addresses a business’s specific needs and shows that you are the best fit for the position
• Focuses on a specific career objective or job posting within the first 15 lines of your resume
• States your value as an employee with results that you produced that benefited your previous employers

• Allows employers to easily and quickly read it

GATHERING INFORMATION FOR YOUR RESUME

No matter what type of resume you choose, you will need to gather specific information in order to write your
resume. Use the resume template on pages 12-17 to organize the information you will need to include in your
resume. Use the list of action verbs on pages 6-7 throughout this exercise.

CONTACT INFORMATION
The first section of your resume should include information on how the employer can contact you. Please be sure
that your contact information is correct and up to date. The street address, city, state and zip code are optional to
include on your resume.

• First and Last Names • Phone (Cell/Home, include area code)

• Street Address • Email Address
• City, State, Zip • LinkedIn URL

OBJECTIVE (OPTIONAL)
Job title you’re applying for and reason to hire you.

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CAREER HIGHLIGHTS/PROFESSIONAL SUMMARY (OPTIONAL)
List key achievements, skills, strengths and experiences that are relevant to the position for which you are
applying. By highlighting your important experiences, the prospective employer sees that you have taken the time
to create a resume that shows how you are qualified for the job.

WORK EXPERIENCE, SKILLS AND ACCOMPLISHMENTS

This section of your resume includes your work history. Include the businesses you worked for, the dates of
employment, the positions you held, a bulleted list of major responsibilities, accomplishments or achievements and
a list of your skills. Use past tense for past jobs. Use keywords from the job description you are applying to and the
research you did on the job and the employer.

Job Title | Company City, State | Dates Work

Responsibilities, Special Skills This Job Required, Accomplishments

Job Title | Company City, State | Dates Work

Responsibilities, Special Skills This Job Required, Accomplishments

Job Title | Company City, State | Dates Work

Responsibilities, Special Skills This Job Required, Accomplishments

4
 EDUCATION/TRAINING PROFESSIONAL DEVELOPMENT
The education section of your resume should appear near the top of your resume if it is your strongest selling point.
If your work experience is your strongest selling point, education will be placed near the bottom. In general, your
resume should present your strongest assets and qualifications first to employers to gain and hold their interest.

List the schools you attended, the degrees or credentials you attained, graduation year and any special awards
and/or honors you earned. If you did not complete a degree or are working towards a degree, indicate the
number of credits obtained or semesters completed.

Degreee/Credentila | School City, State | Date Earned

Awards/Honors

Degreee/Credentila | School City, State | Date Earned

Awards/Honors

VOLUNTEER WORK MEMBERSHIPS

Mention any volunteer work or professional organizations you might be a member of that are relevant to the job you
are applying for. Hobbies, clubs or church groups that are not relevant to the job you are applying for should not be
included. You can make this section heading “Miscellaneous” or “Relevant Activities” in order to include publications,
presentations or unique talents related to the job.

Job Title | Agency City, State | Dates Work

Responsibilities/Activity, Special Skills This Job Required, Accomplishments

Job Title | Agency City, State | Dates Work

Responsibilities/Activity, Special Skills This Job Required, Accomplishments

5
ACTION VERBS TO USE IN A RESUME
Action verbs describe what you did at your job. Remember to use these verbs to describe your work experience
when writing your resume and drafting cover letters. This will increase the impact of your writing and make potential
employers take notice! Below is a sample list of action verbs that you can use to highlight your background:

ORGANIZATIONAL SKILLS

Approved Compiled Inspected Prepared Routed

Arranged Corrected Logged Processed Scheduled
Catalogued Corresponded Maintained Purchased Screened
Categorized Distributed Monitored Recorded Submitted
Charted Executed Obtained Registered Supplied
Classified Filed Operated Reserved Standardized
Coded Generated Ordered Responded Systematized
Collected Incorporated Organized Reviewed Updated

RESEARCH SKILLS

Analyzed Critiqued Extracted Invented Reviewed

Assessed Detected Formulated Investigated Searched
Balanced Determined Founded Located Solved
Clarified Diagnosed Gathered Measured Summarized
Collected Evaluated Handled Organized Surveyed
Compared Examined Inspected Provided Systematized
Conducted Experimented Interviewed Researched Tested
Considered Explored

TECHNICAL SKILLS

Adapted Constructed Fabricated Printed Restored

Applied Converted Fortified Programmed Solved
Assembled Debugged Installed Rectified Specialized
Built Designed Launched Regulated Standardized
Calculated Determined Maintained Remodeled Studied
Computed Developed Operated Repaired Upgraded
Conserved Engineered Overhauled Replaced Utilized

DATA FINANCIAL SKILLS

Achieved Audited Determined Measured Qualified

Administered Balanced Developed Netted Reconciled
Adjusted Budgeted Estimated Planned Reduced
Allocated Calculated Forecasted Prepared Researched
Analyzed Computed Managed Programmed Retrieved
Appraised Conserved Marketed Projected Sold
Assessed Corrected

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 COMMUNICATION/PEOPLE SKILLS

Advertised Conveyed Explained Lectured Referred

Arbitrated Convinced Expressed Listened Reinforced
Arranged Corresponded Formulated Marketed Reported
Articulated Debated Furnished Mediated Resolved
Authored Defined Incorporated Moderated Responded
Clarified Developed Influenced Persuaded Solicited
Collaborated Directed Interacted Presented Specified
Communicated Discussed Interpreted Promoted Spoke
Composed Drafted Interviewed Proposed Suggested
Condensed Edited Involved Publicized Summarize
Consulted Elicited Joined Reconciled Synthesized
Contacted Enlisted Judged Recruited Translated
Wrote

MANAGEMENT/LEADERSHIP SKILLS

Administered Converted Executed Instituted Recommended

Analyzed Coordinated Generated Led Reorganized
Appointed Decided Handled Managed Replaced
Approved Delegated Headed Merged Restored
Assigned Developed Hired Motivated Reviewed
Authorized Directed Hosted Navigated Scheduled
Chaired Eliminated Improved Oversaw Secured
Considered Emphasized Incorporated Planned Selected
Consolidated Enforced Increased Presided Streamlined
Contracted Enhanced Initiated Prioritized Strengthened
Controlled Established Inspected Produced

CREATIVE SKILLS

Acted Created Entertained Instituted Performed

Adapted Customized Established Integrated Photographed
Began Designed Fashioned Introduced Planned
Combined Developed Formulated Invented Revised
Composed Directed Founded Modeled Revitalized
Conceptualized Displayed Illustrated Modified Shaped
Condensed Drew Initiated Originated Solved

TEACHING SKILLS

Adapted Coordinated Explained Instilled Taught

Advised Critiqued Facilitated Instructed Tested
Clarified Developed Focused Motivated Trained
Coached Enabled Guided Persuaded Transmitted
Communicated Encouraged Individualized Simulated Tutored
Conducted Evaluated Informed Stimulated
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TRANSFERABLE SKILLS
Transferable skills are universal skills that you can easily take with you from one business or job to another. They
are skills you have used in the past that may relate to future jobs. Jobseekers often feel they must look for the
same job or title they last held. This puts limits on the types of jobs you look for. By identifying your transferable
skills, you will open up more job opportunities. Below is an example of how a single skill (organization) is
transferable across different occupations.

Sales People Warehouse Workers Administrative Assistants

ORGANIZE sales calls ORGANIZE inventory ORGANIZE information

Keep in mind, if you are able to use a skill in one work situation, you should be able to use it in another, even if
the work appears completely unrelated to your past employment or educational experience. At least 50% of what
may be expected of you in a new job can often consist of transferable skills.

EXAMPLES OF TRANSFERABLE SKILLS IN PROFESSIONS

These are just a few examples of how transferable skills you already have and use will serve you and your new
employer in a different occupation. Work with your Department of Labor workforce professional to identify
additional transferable skills and job opportunities specific to you.

TITLE SKILLS TARGET OCCUPATIONS

SECRETARIAL/CLERICAL Communication Event manager

Helen has 15 years of experience in a job
Customer service Purchasing agent
with diverse tasks. She is skilled at answering
multi-line phone systems, greeting customers, Active listening Manage repair or
typing correspondence, and transcribing in service calls
Organization
minutes. She uses the latest computer system Customer service
for correspondence and databases. She also Management of multiple projects
maintains electronic appointment books, Intake worker in human
Attention to details
prepares materials for meetings, orders office service or medical field
supplies, and makes travel plans. Prioritize tasks
Insurance clerk
Time management

MATERIAL HANDLER/LABORER Knowledge of how to use hand Assistant carpenter

Joseph is a worker who uses his physical and power tools for repair
Shipping and receiving
strength all day to move heavy objects. In his
Understanding of how materials clerk
job, he needs to detect product problems by
visual inspection. He fixes these problems are assembled Delivery person
by using hand and power tools. It is Plan when storing or loading Moving and storage
important that he is punctual, follows safety materials worker
procedures, and meets production levels.

RETAIL SALESPERSON Customer service Customer service

Joan worked for 10 years as a cashier in one
High accuracy and ability to Insurance agent
organization, achieving a high salary for her
learn new information
skills. She has knowledge of many functions Receptionist
of the retail business because she floated Relaying information to others
Banker or teller
among several departments over the years.
Joan’s co-workers often praise her for her Outside or inside sales
ability to step in during tense situations and
calm people down.
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 ADDRESSING COMMON JOB SEARCH CHALLENGES IN A RESUME
There are several different challenges you could face when re-entering the labor market based on your
background and experience. There are ways that you can address these challenges in a positive way to ensure
your resume will be noticed by employers. Read through the challenges you may face and learn how to address
them in your resume. Refer to the Resume Selection Chart on page 3.

RETURNING TO THE WORKFORCE/GAPS IN EMPLOYMENT

You might be returning to the workforce after a gap in employment for a variety of reasons. If you do have gaps
in your employment a functional or combination resume can be effective. The key is to highlight the positive
(required skills) while you minimize the negative (gaps in employment).

Using volunteer or short-term positions can help fill in the dates while providing current and important skills.
Do not indicate if the job was voluntary, full-time or part-time and use years for dates instead of months. Years of
service can be substituted for date ranges. It is often beneficial to indicate when jobs are temporary as it helps
reduce the appearance of job-hopping.

CRIMINAL RECORDS
When incarcerated, you might have learned marketable trades and held jobs. Use this to your benefit by creating
a combination or functional resume. Focusing on skills and qualifications allows you to highlight “the positive” and
focus on strengths while reducing the emphasis on employment gaps.

You can list your employer as New York State, the department worked in (such as the Carpentry Department) or
the company that holds the prison contract. Don’t forget to include skills learned through volunteer work, hobbies
and involvement in teams or organizations.

Ask Career Center staff for a copy of “The Prime Objective” for additional assistance with re-entering the job market
after incarceration.

PERCEIVED LACK OF ACCOMPLISHMENTS OR SKILLS

We all have accomplishments. The challenge is to recognize and present them in a positive way. Highlighting
accomplishments, instead of responsibilities, helps your resume stand out among the competition. Think about
employment or relevant volunteer experiences, hobbies, teams or organizations in which you have been involved.

Ask yourself questions to help identify your accomplishments: What have you accomplished that you feel was
a job well done? Have you been selected, appreciated or recognized for something by an employer? What
problems have you solved?

YOUNG WORKERS
If you are a young worker, you should include all work experiences that helped you gain experience and
knowledge, including positions as a part-time employee and/or volunteer. If you lack a traditional employment
history, organize your resume by qualifying skills instead of by employer.

EXPERIENCED WORKERS
More experienced workers should not include their entire employment history. Include the most recent
employment history for about 15 years and remove older dates from the “Education” section. When related
experiences go back further than 15 years, include them in the “Summary of Qualifications” section. This allows
you to showcase qualifications you may have started developing decades ago.

In your resume, don’t promote your age; avoid phrases like “Seasoned Professional” and “Wealth of Experience.”
Consider removing your birth year out of your email address (ex. [email protected]) as this could indicate
your age to your potential employer.
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HIGHLIGHT YOUR TECHNOLOGY SKILLS
Show you’re connected – jobseekers should have an electronic footprint and be searchable on social and
professional networking sites. Leave outdated technology out of your resume.

MILITARY TO CIVILIAN SKILL TRANSLATORS

Use information from the following websites to convert skills acquired in a military career into skills that can be
utilized in civilian jobs: Cool Army website (https://www.cool.army.mil) and ONET Crosswalk (www.onetonline.
org/crosswalk/MOC/). Transferring your skills will help civilian employers match your skill sets to their needs.
However, be aware that the skills described by these websites may not accurately describe your military
experience. For additional assistance with identifying your transferable skills, talk with a workforce professional at
your local Career Center.

LACK OF TECHNICAL SKILLS

If you are unsure about how to post a resume on a website or create a website resume, ask for help at your local
Career Center, local library or the career advisement center at your school to resolve your technical challenges.
Workshops and classes might be offered at all of these locations to advance your skills.

CHANGING INDUSTRIES OR CAREERS

Develop a list of transferable skills (skills used in previous jobs that are necessary for your target occupation) and
then organize your resume to highlight those skills.

LACK OF A SOLID CAREER FOCUS

If you do not know what you are looking for, how will you know that you found it? A job search can be
overwhelming, but not knowing what you are looking for makes it even more difficult. Learning about careers
and taking Career Interests and Work Values Assessments will result in less frustration, increased success and
an eventual time savings. Complete self-exploration and career exploration assessments by visiting the New York
State Department of Labor’s JobZone (www.jobzone.ny.gov) and My Next Move (www.mynextmove.org).

MULTIPLE CAREER OPTIONS

Sending a generic resume to a potential employer is not the best approach for a job search. Minor adjustments
to how you describe your skills and qualifications will be needed as your targeted position changes. Begin
by ranking targeted occupations according to your priorities, such as job opportunities, salary ranges, your
interest and possible ease of entering the potential workplace. Craft a resume and conduct a job search for the
occupation you want the most.

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CHAPTER 2
Resume Templates
You can access these fillable resume templates on the New York State Department of Labor website:
https://labor.ny.gov/careerservices/findajob/res_fun.shtm
COMBINATION/SKILLS RESUME TEMPLATE
A combination (or combined) resume combines the best features of the traditional chronological resume (where
the dates are in reverse order) and the functional resume (where skills are listed in the beginning). A combination
resume can also be referred to as a skills-based resume.

Name
Address (optional) • Phone Number • Email Address

Professional Profile
• Example 1: Number of years experience in work relevant to job applying to
• Example 2: Credentials, education or training relevant to job applying to
• Example 3: A key accomplishment that shows your qualifications for the job
• Example 4: Personal characteristics or traits that you possess that are relevant
• Example 5: Computer skills/list computer skills

Summary of Skills
• Relevant skill • Relevant skill • Relevant skill
• Relevant skill • Relevant skill • Relevant skill
• Relevant skill • Relevant skill • Relevant skill

Work Experience
One Major Skill (directly relevant to the job)
• A job task or accomplishment that illustrates this skill
• A job task or accomplishment that illustrates this skill
• A job task or accomplishment that illustrates this skill
• A job task or accomplishment that illustrates this skill
Another Major Skill (directly relevant to the job)
• A job task or accomplishment that illustrates this skill
• A job task or accomplishment that illustrates this skill
• A job task or accomplishment that illustrates this skill
• A job task or accomplishment that illustrates this skill
Another Major Skill (directly relevant to the job)
• A job task or accomplishment that illustrates this skill
• A job task or accomplishment that illustrates this skill
• A job task or accomplishment that illustrates this skill
• A job task or accomplishment that illustrates this skill

Work History
• Job Title, Company Name, City, State month / year - month / year
• Job Title, Company Name, City, State month / year - month / year
• Job Title, Company Name, City, State month / year - month / year

Education / Training
• Name of degree or Credential, School / University Name, City, State
• Name of degree or Credential, School / University Name, City, State

Military Experience (optional heading)

Military Branch – Position Held

Volunteer Experience (optional heading to include if relevant to the job)

Organization – Position Held

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 COMBINATION/SKILLS RESUME SAMPLE

James O’Connor
Buffalo, New York • 716-555-5555 • [email protected]

Professional Profile
• Skilled professional with over five years of customer service experience
• High School Diploma with training in dealing with difficult customers
• Manage a high-volume workload; resolve an average of 100 calls per day
• Positive and helpful individual; determined to increase customer satisfaction
• Proficient in Microsoft Office Word, Customer Service Software and can type 50 words per minute

Summary of Skills
• Communication skills • Conflict resolution • Manage a multi-line phone
• Positive attitude • People oriented • Empathy
• Active listening • Analytical thinking • Patience

Work Experience
Customer Service
• Successfully multi-tasked in a fast-paced environment; managed a multi-line phone, difficult callers, and
built trusting relationships with customers
• Resolved customer complaints by listening, identifying problems and taking corrective actions
• Earned the highest customer satisfaction rating in 2016 at Memories Inc., information based on customer
surveys compiled over a year’s span
• Helped achieve the company’s retention goal of 85% by achieving a personal goal of 95% retention
of customers
• Assisted with an on-the-job training program that reduced training time from 10 weeks to 8 weeks
Sales
• Consistently generated additional revenue utilizing thorough product knowledge and friendly sales
techniques to up-sell products and services
• Developed a unified sales pitch used by Customer Service Representatives across the company to
increase overall sales (After implementation, sales increased 25%)
Banking
• Continuously met sales quotas by providing information and recommendations to customers on
appropriate services and products after assessing their needs through conversation and account analysis
• Exceeded production goals by serving an average of 10 customers per hour with efficiency and accuracy
• Received the ‘Employee of the Month Award’ for outstanding customer service and transaction accuracy

Work History
• Customer Service Representative, Memories Inc., Buffalo, NY February, 2016 - Present
• Customer Service Representative, ABC Co., Buffalo, NY May, 2013 - February, 2016
• Bank Teller, MKB Bank, Lancaster, NY March, 2010 - May, 2013

Education / Training
• Certification in ‘How to Deal with Difficult Customers’, CSR Training Inc., Lancaster, NY
• Notary Public, New York (Commission expires December 2020)
• High School Diploma, Buffalo High School, Buffalo, NY

Volunteer Experience
Business Professionals of Buffalo – Member
13
CHRONOLOGICAL RESUME TEMPLATE
Chronological resumes highlight consistency. This format stresses what you accomplished in each of the positions
you held. A chronological resume focuses primarily on the history of your work experience and education. It also
shows your progress and advancements in your career. This resume format is popular among businesses.

Your Name
Address (optional) • Phone Number • Email Address

Professional Profile
Describe your work experience and strongest skills

Work History
Company Name
City, State
Dates of employment
Job Title
• Job responsibility / achievement
• Job responsibility / achievement
• Job responsibility / achievement

Company Name
City, State
Dates of employment
Job Title
• Job responsibility / achievement
• Job responsibility / achievement
• Job responsibility / achievement

Company Name
City, State
Dates of employment
Job Title
• Job responsibility / achievement
• Job responsibility / achievement
• Job responsibility / achievement

Company Name
City, State
Dates of employment
Job Title
• Job responsibility / achievement
• Job responsibility / achievement
• Job responsibility / achievement

Education
School Name
City, State
Dates of attendance
Degree Obtained
Special award / accomplishment or degree minor

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 CHRONOLOGICAL RESUME SAMPLE

Penny Johnson
Pleasant City, NY • 555-555-1234 • [email protected]

Professional Profile
Over ten years of experience in the Customer Service industry with career progression from
customer service representative to department manager. Proven accomplishments in service
delivery, office management, program planning, project management, policy development and
problem resolution. Recipient of multiple Quality Service awards.

Work History
USA Mobility Albany, NY 2015 - Present
Quality Control / Training Representative
• Reviewed in-place processes and determined solutions for streamlining effectiveness,
resulting in 20% increase in production
• Assisted Training Director in the preparation of numerous documents
• Team leader for the identification and implementation of changes designed to increase the
quality and quantity of production; received salary bonus for superior work

Superior Marketing Rensselaer, NY 2010 - 2015

Senior Rep / Team Leader
• Identified and promoted the need for further employee development and training in an effort
to reach the highest possible performance standards
• Provided feedback and support concerning customer service procedures to staff of 25
• Implemented interpersonal and communication skills when assisting staff with difficult
callers

Advance Telecom Troy, NY 2007 - 2010

Customer Service Representative
• Continuously exceeded company mandated quota for calls answered per shift
• Utilized communication and problem solving skills with clients
• Provided problem resolution for approximately 500 calls each week

Education
School of Business Albany, NY 2009
Associate of Arts in Business Administration
Dean’s list for last two semesters

15
FUNCTIONAL RESUME TEMPLATE
Functional resumes focus on your skills and experience, without including chronological time and job titles. It
presents a profile of your experience based on professional strengths or groups of skills. Your employment history
usually follows but in less detail than a chronological resume. It is used most often by people with gaps in their
work history, those who are changing careers and individuals with limited work experience.

Your Name
Address (optional) • Phone Number • Email Address

Profile
Describe your work experience and strongest skills

Professional Highlights
Field or Area of Achievement
• Job responsibility / achievement
• Job responsibility / achievement
• Job responsibility / achievement
Field or Area of Achievement
• Job responsibility / achievement
• Job responsibility / achievement
• Job responsibility / achievement
Field or Area of Achievement
• Job responsibility / achievement
• Job responsibility / achievement
• Job responsibility / achievement

Skills
• Professional or technical skill
• Professional or technical skill
• Professional or technical skill
• Professional or technical skill
• Professional or technical skill

Employment History
Job Title
Company Name – City, State
Job Title
Company Name – City, State

Education
Degree – School Name, City, State

16
 FUNCTIONAL RESUME SAMPLE

Phillip Kelley
Pleasant City, NY • 111-112-9181 • [email protected]

Profile
Experienced warehousing and logistics employee accustomed to working in a high-volume
facility and licensed for pallet jacks and fork trucks. Experience includes training and supervision.

Professional Highlights
Supervision
• Maintained schedule for cleaning crew of 8-10 members assigned to warehouse
(32,000 square feet)
• Trained new employees on all products and processes for nightly cleaning
• Maintained daily production logs and set goals to address areas in need of special consideration
Shipping and Inventory
• Ensured an average of 400-600 items were ready for shipment each month
• Efficiently operated and trained three other staff how to operate a commercial laminator
• Earned “Rookie of the Month” award for learning jobs quickly
Material Handler
• Ensured more than 800 products were loaded on correct trucks each week
• Operated pallet jacks and fork trucks
• Loaded and unloaded 15-20 48’-53’ trailers (weekly)

Skills
• Inventory management
• Safety team member
• Preventive maintenance
• Dry and refrigerated storage techniques
• Packaging and bill of lading preparation

Employment History
Inventory and Shipper
Huntersville Corporation - Huntersville, NY
Material Handler
City Distribution - Amsterdam, NY

Education
High School Diploma – Prairie Town High School, Prairie Town, NY

17
CHAPTER 3
Resume Samples
View these sample resumes for additional examples of chronological, functional and combination resumes.

18
 SAMPLE 1 - YOUNG WORKER, CHRONOLOGICAL RESUME
Nina is a young worker with consistent work experience. She lists her work experience in reverse chronological
order to show her history of steady employment. She also lists her education in the top portion of her resume to
draw attention to her recent degree.

NINA A. SMITH
518-222-2222 • [email protected] • www.linkedin.com/ninasmith

Profile
A self-motivated worker who is seeking an entry level accounts payable or accounts receivable position.
Exceptional communication and negotiation skills. Driven to succeed with a strong work ethic and commitment
to excellence.

Education
Bachelor of Science, Business Administration, 2017
Carter College, Carter, ME

Work Experience
Integrity Publishing (a multi-newspaper group) Pleasant, NY
Bookkeeper/Administrator, May 2017-Present
Oversee operations of the office’s front end, servicing an average of 75 customers. In charge of all
bookkeeping. Verify monthly bank statements against checkbook. Work with QuickBooks, Microsoft Office
and other software programs. Process account payables and receivables. Process payroll for up to 20
employees.

New York Nursery and Landscaping Piper, NY

Administrative Assistant, Summer of 2012-2017
Completed multi-faceted office tasks while managing a four-line phone system for a non-profit organization.
Assisted the Director with banking, mail, conference calls and appointment scheduling. Communicated with
hundreds of vendors on a weekly basis. Processed daily postings of receivables of member’s yearly dues.

Miller’s General Store Piper, NY

Cashier, May 2009-June 2012
Greeted customers in a friendly and professional manner. Operated register, accepted payments, provided
change and receipts. Extensive knowledge of store promotions and products.

Volunteer Experience
Tanya’s Soup Kitchen Pleasant, NY
Station Leader, 2012-present
Assisted with serving meals to an average of 80 participants daily. Provided oversight for proper sanitation of
work area.

19
SAMPLE 2 - YOUNG WORKER, FUNCTIONAL RESUME
Alex is a young worker who worked odd jobs throughout his high school years. He highlighted the skills he
learned during his employment, but did not include dates of employment as they were not consistent.

Alex Brown 516-458-1111 | [email protected]

Profile
Experience caring for children, animals and property. Excellent project management, time management
and communication skills. Works well independently or as part of a team, able to multi-task.

Professional Highlights
Property Care (Lawn and Landscaping Care)
 Provided lawn and landscaping services for grounds that spanned an average of 5-7 acres, including:
mowing, edging, leaf removal and mulching piles
 Performed treatment to remove unwanted weeds and plants
 Shoveled driveways and sidewalks (2,000 to 5,000 square feet)
Child Care
 Supervised children (ages 2-12) for three families after school and on weekends
 Ensured safety and care of children by establishing appropriate boundaries and rules
 Prepared meals and snacks
 Assisted children with homework
Pet Care
 Managed care for animals of five families while they were away from home
 Provided pet sitting services, including: dog walking, feeding and yard care for 8-12 animals per week

Employment History
Lawn Care Specialist
Green Care Company, Hicksville, NY
Child Care Specialist
Wee Care, Hicksville, NY
Caretaker
Dog Walkers of America, Hicksville, NY

Education
Advanced Honors Diploma,
Hicksville High School, Hicksville, NY

Certificates and Awards

CPR Certification
Red Cross
"Most Innovative Sales Idea" Award
Hicksville High School

Activities
Varsity Soccer

20
 SAMPLE 3 - YOUNG WORKER, COMBINATION RESUME
Larry Grant is an entry-level worker with limited work experience. This resume format highlights his skills:
Landscaping, Groundskeeping and Custodial.

LARRY GRANT
Pine, NY 19192•518-305-9243•[email protected]

SKILLS AND ABILITIES

•Communication •Computer skills
•Work independently •Power equipment
•Landscaping •Customer service

WORK EXPERIENCE
LANDSCAPING AND GROUNDSKEEPING
•Landscape and maintain grounds and property of 75-acre golf course
•Use hand or power tools and equipment for hedges, lawns and snow removal
•Lay sod, dig and rake
•Mow and trim
•Plant, water and fertilize trees, shrubs and flowers on 75-acre golf course
CUSTODIAL
•Service, clean and supply 20 restrooms
•Clean four-story building floors by sweeping, mopping and vacuuming
•Gather and empty trash including hazardous medical waste
•Follow procedures for the use of chemical cleaners and power equipment
•Prepare cleaning solutions according to manufacturer and DOH specifications

WORK HISTORY
PINE TREE GOLF COURSE
07/2017 - 10/2017
Pine, NY
RURAL MED HOSPITAL
05/2016 - 08/2016
Clear Springs, NY

EDUCATION
High School Diploma - 2018
Pine, NY

21
SAMPLE 4 - CONTINUOUS WORK HISTORY, CHRONOLOGICAL RESUME
If you have been promoted within the same company, list the business once. List the job titles and
accomplishments below the business name. Look at Barbara’s employment background to see how she
successfully organized her employment history to show her progression through the business.

Barbara Pace - 585.555.1234 - [email protected] - www.linkedin.com/in/barbarapace

Career Summary
Customer service industry professional with career progression from customer service representative to department
manager. Proven accomplishments in service delivery, office management, program planning, project management,
policy development and problem resolution. Recipient of multiple Quality Service awards.

Strengths
- Logistics
- Cost control and reduction
- Microsoft Office Suite
- Staff training and supervision
- Customer complaints resolution
- Quality and productivity improvement

Employment Background
USA Mobility (2011-Present)
Quality Control/Training Representative (2016-Present)
- Promoted due to extensive knowledge of departmental logistics and personnel
- Reviewed in-place processes and determined solutions for streamlining effectiveness, resulting in 20% increase
in production
- Inspect personnel activities to ensure compliance with policies and directives
- Assist Training Director in the preparation of numerous documents (budgets, schedules, correspondences and
reports) used to train more than 50 newly promoted employees
- Act as the Team Leader for the identification and implementation of changes designed to increase the quality and
quantity of production; received salary bonus for superior work
Senior Representative/Team Leader (2013-2016)
- Detected and promoted the need for further employee development and training to help each Customer Service
Representative reach the highest possible performance standards
- Provided feedback and support concerning customer service procedures to staff of 25
- Implemented interpersonal and communication skills when assisting staff with difficult callers
Customer Service Representative (2011-2013)
- Continuously exceeded company mandated quota for calls answered and number of calls worked per shift by 10%
- Utilized communication and problem-solving skills with clients; awarded “Rookie of the Year” (2012)
- Reviewed and resolved discrepancies of approximately 500 documents each week

Education
Personnel Management, USA Mobility (2015)
Computer Training Classes including database and spreadsheet applications (201-2017)
Associate of Arts; Social Sciences, Junior College of Pleasant City, Pleasant City, NY

Professional Memberships
Customer Service Management Magazine, Subscriber (2011-Present)
National Customer Service Association, Chapter Member (2012-Present)
22
 SAMPLE 5 - CONTINUOUS WORK HISTORY, COMBINATION RESUME
John’s resume highlights three main skills he gained in his previous position as an Office Manager. He highlights
awards and accomplishments under each skill.

John Williams
518-222-2222 / [email protected] / www.linkedin.com/in/johnwilliams

Performance driven office manager. Solid achievements in production planning and management, cost control,
employee morale building and grant oversight.
• Strategic Planning and Execution • P&L Management • Staff Development
• Analysis and Problem Resolution • Staff Supervision • Multi-Site Operations

Office Management Achievements

Inventory Control
Supervised pre-packing in the Product Management department, including the mailroom that processes an
average of 1,400 items daily. Matched or exceeded standards by 20% and was the 2nd highest producing
employee in 2016.
• Pre-packing area: Followed-up and maintained records and data entry. Received “Rookie Management
Award” for best team morale and productivity; led team to deliver an average of 66 more units a year.
• Mailroom: Stocked, shipped, received and resolved shipment troubles and picked up specific order requests.
Received five annual commendations for exemplary efficiency and accuracy, the most recent in 2017.
Quality Control
Oversee the Product Returns unit, processing an average of 3,000 items each month.
• Spearheaded the effort to create an Access 2016 database to maintain the division’s records and Standard
Operating Procedures
• Received the regional “Innovation Award” in 2018 for Access 2016 database implementation and decreasing the
workload by 15% in 2016 and 2017
Technology Skills
Operated Microsoft Office software, Warehouse Management System and the Daly and Wolcott inventory system.
• The Auditing Department reported 97.5% accuracy. This was achieved by implementing a process of testing for
system discrepancies and monitoring the inventory of more than 50,000 items

Employment History
Office Manager, Instant Corporation
Pleasant City, NY / 11/2012 - Present
Assistant Production Manager, Sampson Inc
Pleasant City, NY / 10/2007 - 11/2012

Additional Experience
Karate Instructor, KTD Academy
Pleasant City, NY / 11/2012 - Present
Share management and instruction responsibilities (in Spanish and English).
• Complete class scheduling and provide supervision for seven classes that average 20 participants
• Process monthly payroll, student transactions and in-school sales of more than $280,000 each year

Education
Associate of Art: Business Management; Kent College, Promotion, VT
23
SAMPLE 6 - GAP IN EMPLOYMENT (FORMERLY INCARCERATED),
COMBINATION RESUME
Raymond Carls was formerly incarcerated and has two gaps in employment. He earned his credentials while
incarcerated and listed them under the Education and Certifications heading.

Raymond J. Carls [email protected]

Home: (111) 222-3333
Mobile: (111) 333-4444

Material moving professional with experience operating standing and seated forklifts. Dependable bilingual
(Spanish) individual who consistently seeks challenging work. Safety conscious; effective in multitasking in
fast-paced environment. Able to work independently or on a team.

Work Experience
Forklift Operator
• Operated forklift to pick orders per work sheet directions
• Organized on pallet and wrapped for shipping
• Maintained safety and cleanliness of areas at all times
Unloader
• Followed work orders via written and verbal instructions
• Unloaded freight from train cars
• Attached identifying tags to containers and stocked cargo in specified locations
Construction Laborer
• Cleaned and prepared construction sites to eliminate possible hazards
• Signaled operators to facilitate alignment, movement or adjustment of machinery and equipment
• Read plans, instructions or specifications to determine work activities
• Loaded and unloaded building materials and tools, distributing them to the appropriate locations
Roofer
• Experienced in standing-seam, rubber, asphalt shingles, cedar shingles, slate and synthetic slate
• Cemented or nailed flashing strips of metal or shingle over joints to make them watertight
• Installed, repaired and replaced single-ply roofing systems using waterproof sheet materials, such as
modified plastics, elastomeric or other asphaltic compositions
• Cut roofing paper to size using knives. Nail or staple roofing paper to roofs in overlapping strips to form
bases for other materials

Employment History
Building Materials - North Place, NY 2015 – 2017
Freight Pros - Overton, NY 2012 – 2013
Begone Demolition - North Place, NY 2011 – 2012
Dry Time Roofing and Sheet Metal, Inc. - Hometown, NY 2002 – 2009

Education & Certificates

Certificate
NYS Welding School, 2014 Overton, NY
Certificate
NYS Custodial Maintenance North Place, NY
High School Diploma
NYS Department of Education North Place, NY
24
 SAMPLE 7 - GAP IN EMPLOYMENT (MOTHER RETURNING TO THE
WORKPLACE), FUNCTIONAL RESUME
Jamie has a 2-year gap in employment due to caring for her children. Her resume is in a functional format to
highlight her receptionist skills instead of her lapse in employment.

Jamie Faye
10 Broadway, New York, NY 10015 · [email protected] · (347) 856-8888

Summary of Qualifications
10 years of experience working in an office environment. Excellent time management and customer
service skills. Effectively assists customers with scheduling appointments, general questions and complaints.
Strengths
· Time Management · Scheduling
· Multi-line Phone · Written and Oral Communication
· Mail Distribution
Professional Highlights
Customer Service
Assisted customers by phone, email and personal interaction
· Highly skilled in greeting visitors
· Answered inquiries regarding appointment times and general information. Forwarded calls to appropriate
staff and took detailed messages for unavailable staff
· Contacted customers via telephone to remind customers of their scheduled appointments, left messages and
rescheduled as appropriate
Scheduling
Scheduled customers for appointments and follow-up appointments
· Checked customers in for their scheduled appointments and updated any outdated customer information in
case management system
· Provided required paperwork for new customers and ensured all areas of the forms were completed
· Entered customer and insurance information into the case management system, timely and accurately
· Utilized the scheduling system to appropriately schedule customers for follow-up appointments
Clerical
Maintained electronic and paper files for each customer
· Created a new filing system to improve organization
· Entered all new customer information and insurance information
· Sorted incoming mail and mailed out correspondence
· Managed office equipment, including repairs and ordering office supplies as needed

Work History
Receptionist, MKK Associates__________________ New York, NY
Office Assistance, Ken’s Chiropractic LLC ________ Bronx, NY
Receptionist, NYC ENT ______________________ New York, NY

Education
Associate in Arts, Business Administration
Borough of Manhattan Community College
25
SAMPLE 8 - CHANGING CAREERS, COMBINATION RESUME
Donald Bryman recently earned an Associate’s Degree in Computer Science and wants to transition from a production
occupation to a position that will utilize his new skills in database user interface and ERP software. He lists his
education on the top half of his resume and lists the skills relevant to his desired occupation.

123.456.7891
[email protected]
Donald Bryman www.linkedin.com/in/donaldbryman
.....................................................................................................................................................................

P
Experienced production and warehousing professional with special focus on warehouse database user interface and
ERP software. Abilities include training of new employees and supervision.

S
• Database user interface and query software
• Enterprise Resource Planning (ERP) software
• Office suite software
• Set up and operation of handheld scanners
• Operating system software
• Spreadsheet software

E
Associate of Applied Science (AAS), Computer Science ........................................................................ May 2017
Barnesville Community College, Barnesville, NY

P H
Warehousing / Information Technician
• Maintain user interface and database updates for warehouse inventory
• Set up and maintained handheld and equipment mounted scanners to expedite production
• Moved freight, stock and other materials to and from storage or production areas
Shipping / Systems Operations
• Programmed scheduling software and maintained operational spreadsheets to track shipping
• Created spreadsheets and a database to record shipment data, such as: weight, charges, damages and discrepancies
• Examined shipment contents and compared with records, such as manifests, invoices or orders to verify accuracy
Machine Operation
• Adjusted machine feed and speed if machine malfunctioned
• Finished products for quality and adherence to customer specifications
• Planned and laid out work to meet production and schedule requirements

E H
Warehouse Technician - Safety Storage Co. ........................................................................January 2015 - Current
Lead Shipper - Ship Masters ..........................................................................................March 2013 - January 2015
Machine Operator - Fiberboard Co. ................................................................................. April 2012 - March 2013

26
 SAMPLE 9 - MULTIPLE EMPLOYERS, COMBINATION RESUME
The combination resume showcases Leonard’s skills instead of focusing on his employment history (constant job-
hopping). Use this format to focus more on relevant skills and less on multiple employers.


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27
SAMPLE 10 - VETERAN ENTERING A CIVILIAN JOB, COMBINATION RESUME
Martha Stevenson is a veteran who has recently entered the civilian labor market. The skills she learned in the
military that can be transferred to a civilian position are highlighted in the ‘Skills’ and ‘Areas of Strength’ sections
in her resume.

Martha Stevenson
315-569-4444 • [email protected] • www.linkedin.com/in/marthastevenson

Profile
Dedicated professional with four years of outstanding performance in the U.S. military; earned two promotions and
excelled as a leader. Accountable and ambitious; able to remain focused and productive in challenging situations.
Offering top-quality customer service and security operations.

Skills
• Customer Relations Operations Asset Protection Emergency Preparedness
• Crisis Management Defensive Techniques Firearms Proficiency
• First Aid
• Microsoft Office Suite
• Fluent in English & Spanish

Areas of Strength
Security
Producing a safe environment for customers and staff by providing personal and asset protection via advance security,
detail inspections, investigations and emergency response.
• Accounted for the safety of equipment, valued at $600,000+
• Secured the personal safety, training and performance of nine U.S. Army soldiers
• Promoted security operations; monitored and instructed classes consisting of 40 to 130 students, strengthening
knowledge and proper execution of First Aid, survival, war tactics and security
• Provided security response with tenacity, endurance and dedication by remaining of sound mind and proving to be a
leader during challenging times in Iraq
Customer Service
Offering productive and friendly services that enhance the performance and ensure a professional customer-focused
image for employers.
• Promoted within a short period by demonstrating an overachieving dedication that maximized results for the entire team
• Provided internal customer service by relating with all personnel in a congenial and professional manner, which
facilitated the development of a diversified group
• Enhanced soldiers' individual and professional growth, developing them into independent decision-makers
Operations & Administration
Ensuring optimal procedures and work-flow operations with experience in organizational leadership.
• Organized schedules for over 40 soldiers, successfully enhancing time efficiency
• Prevented over 15 cancelations and negotiated contract renewals
• Implemented a new route, resulting in saved gas cost and minimized work time

Professional Experience
U.S. Army National Guard, Sanford, FL Squadron Leader/Sergeant (2013 to 2017)

Education
U.S. Army Basic Training, Ft Benning, GA (2013)
University High School, Orlando, FL (2012)

28
 SAMPLE 11 - TRADE INDUSTRY, CHRONOLOGICAL RESUME
If you have consistent work history in a trade occupation like Marcus Brown, use the chronological resume format.
Marcus’ resume highlights his specialized skills and consistent work history.

MARCUS BROWN
(845) 456-9789
[email protected]

Carpenter with more than seven years experience working year-round on both outdoor and indoor jobs.
Skills include: framing, siding, windows, doors and roofing. Finish carpentry skills include flooring and
cabinetry. Reliable transportation, has own tools and the ability to pass a background check.

SPECIALIZED SKILLS
• Understand and work according to blueprints
• Excellent customer service skills; communicates well with homeowners
• Work independently or as part of a team
• Experience working at height and in confined spaces: OSHA10
• Constructing and installing custom woodwork
• Start and finish the projects on time
• Set trusses and building or setting stairs

JOB EXPERIENCE
CARPENTER, 2012 to Present
Creative Construction Company, Lake George, NY
• Complete tasks as directed by supervisors for installing, repairing and constructing doors, windows,
cabinets, shelves and furniture
• Read blueprints, sketches, drawings and layouts to measure the available space and plan work accordingly
• Submit material requisition to supervisors and keep track of materials and supplies
• Use hand and power tools to construct custom cabinets in the shop and on-site
• Inspect the scale of the repair work and estimate the time needed to complete the project
CARPENTER, 2010 to 2012
Bids Construction Inc., Glens Falls, NY
• Completed repairs and installation of doors, windows and other mill-work
• Evaluated the project scale and finish time and informed the same to the supervisors
• Worked according to the blueprints and building plans in assessing the material needs and finish time
• Created built-in storage spaces, book cases, small room additions and cabinets

EDUCATIONAL QUALIFICATION
High School Diploma
Carpentry Certificate, BOCES, Queensbury, NY

29
SAMPLE 12 - INDUSTRY SPECIFIC, CHRONOLOGICAL RESUME
Janet chose a chronological format because she is a recent college graduate and has solid work experience over
a four-year period. She customized the layout and used a large graphic to emphasize her digital marketing talent.

Janet Taylor
889-569-4453 | [email protected] | www.linkedin.com/janet.taylor | NYC & Long island

Digital Marketing Writing & Editing Camtasia

Design Creative & Innovative HTML

Digital Marketing Professional

Driven and experienced Digital Marketer. Experience leading marketing efforts in publications, SEO, social media,
email campaigns, and digital content. Expert in developing creative campaigns and content to support product
development efforts. Outstanding client relationship and account management. Thrive in a fast paced-dynamic work
environment, always willing to take on new challenges, grow and learn with new technology and trends.

Professional Experience
Digital Marketing Specialist-New York
Creative, Inc. | June 2015-Present
• Communicate with clients via regular weekly conference calls to review website performance, work completed as
part of the SEO program, present strategies for the following weeks, collaborate on additional strategies to help the
client achieve their goals, and generally act as consultant for client’s online search presence
• Act as SEO account manager, providing clients with direct access (call, email) to answer concerns, defend the
service by reinforcing the value of current SEO programs
• Troubleshoot negative trends in key performance indicators and search engine visibility, determine cause of trend
and take corrective action

Digital Marketing Assistant-Staten Island, NY

Motive, Inc. | August 2014-June 2015
• Created, edited, managed, tested and scheduled emails and email marketing campaigns
• Ensured emails were in full compliance of CASL, CAN-SPAM and other email regulations
• Planned, coordinated and executed digital programs and campaigns including newsletters, ebooks, webinars,
landing pages and influencer outreach
• Provided input to help support the strategy for evolving the digital channel

Education
Master’s Degree Bachelor of Science
Communication and Technology Marketing
Binghamton University | 2017 Binghamton University | 2015

30
 SAMPLE 13 - INDUSTRY SPECIFIC, CHRONOLOGICAL RESUME
As a Graphic Designer, Amy uses her resume design as an extension of her professional portfolio. She uses a clean
layout accompanied by simple graphics to highlight her skills and talents. Her work experience is chronological.

PROFESSIONAL PROFILE
A proactive, creative, energetic and efficient Senior Graphic Designer with extensive experience
in developing leading-edge creative solutions in multiple media. Over five years of experience in
the design industry, both traditional and digital platforms. Great organization skills, able to handle
multiple projects effectively and meet deadlines. Excellent interpersonal skills, able to
communicate professionally and clearly with account teams, designers and clients.

WORK EXPERIENCE
SENIOR GRAPHIC DESIGNER

Amy
GRAPHICS, INC. / SYRACUSE, NY / 2016-PRESENT
- Plan, design, prepare and produce graphics for production, web applications, printing,
and special projects

Saunders - Maintain the visual brand integrity of the company, and review, revise, and enhance
identity standards
- Responsible for designing and updating marketing materials including: advertisements,
GRAPHIC DESIGNER infographics, brochures, signage, direct mail, social media, promotional products,
presentations, logos, and invitations using the Adobe Creative Suite
- Collaborate with the Marketing team during all stages of the process including research
and development, brainstorming, concept development, design execution, and production
- Maintain and update templates as needed
CONTACT - Ensure integration of print and web communications

GRAPHIC DESIGN SPECIALIST

315.589.3266
GRAPHICS, INC. / CICERO, NY / 2014-2016
[email protected]
- Used Adobe Creative Suite such as Photoshop, InDesign, Illustrator etc. to execute high-quality
Amy Saunders/LinkedIn digital photography for multiple categories used in brand’s website and marketing; maintained
Syracuse, NY consistently high standards for accuracy, aesthetics, and productivity
- Executed and reviewed landing pages, banners, promotional content by continually testing and
ensuring multi-medium content was displayed correctly and pages were error free in multiple
browsers desktop and mobile
- Built, strengthened and provided ongoing support for online and offline creative campaigns
EDUCATION
ONLINE GRAPHIC DESIGNER
DIMENSION STUDIOS / NEW YORK, NY / 2012-2014
Bachelor Fine Arts
in Graphic Design - Created new and modified existing images for use in Social and Content marketing, and in email
- Worked marketing projects from concept to completion while adhering to the brand standards
Parsons School of Design
- Exemplified excellent time management skills by consistently meeting deadlines for a variety of
Manhattan, NY
projects simultaneously

DESIGN SKILLS

AWARDS & DIGITAL MEDIA PRINT MEDIA

CERTIFICATIONS
GRAPHIC DESIGN DESIGN STRATEGY

Adobe Certified
ADOBE CREATIVE SUITE TYPOGRAPHY
Attended DESIGN LIVE, 2017
Awarded the Bright Beginner CREATIVE THINKING MARKETING
Award at Dimensions Studios
31
CHAPTER 4
Cover Letters
Your cover letter is a letter of introduction, and is usually the first thing the employer will see and read about you.
 IMPORTANCE OF WRITING A COVER LETTER
A cover letter should answer, “Why should the employer hire you?” It should also grab an employer’s attention
and point out why you, above all other applicants, should be contacted for a personal interview.

A cover letter:

• Is usually submitted with a resume but should not duplicate your resume information
• Includes your good qualities and / or what your supervisors or coworkers value about you
• Gives you the opportunity to address the person who makes hiring decisions and encourage them to read
your resume
• Helps market your resume
Expect to change the letter so it can contain specific information for each employer’s needs. Just as you will
need to tailor your resume for each job you apply to, you will also need to tailor your cover letters to each job you
apply to.

DECIDING THE PURPOSE OF THE COVER LETTER

In this section, we will discuss three types of cover letters: a cover letter in response to a job posting, an inquiry
asking about positions at a company that are not posted, and a networking or informational cover letter.
The purpose of your letter will help you decide what needs to be written and how. This section will provide you
tips and samples for the cover letter that is specific to a job posting, as this is the most common format.

A COVER LETTER THAT IS SPECIFIC TO A JOB POSTING

A cover letter should encourage an employer to read your resume and include highlights of your experience and
accomplishments relevant to the job. Keep the specifics of the job posting in mind and use keywords from the job
description in your letter. Choose your language carefully and keep the cover letter professional. Do not make the
cover letter too long; keep it to one page.

Read the application instructions and job description carefully before applying. The quickest way to land a
cover letter in the trash is to disregard instructions. For example: if the instructions ask for a cover letter as an
attachment, do not place it in the body of an email message. Be sure to use spell check before submitting your
cover letter. Do not submit a cover letter that has spelling or punctuation errors.

“COLD” COVER LETTERS OF INQUIRY TO AN EMPLOYER WHO HAS NOT ADVERTISED A JOB
“Cold” cover letters allow you to contact a potential employer directly without a referral or a job posting. Many
jobseekers use “cold” cover letters to search for vacancies that are not advertised or for future job openings.

NETWORKING OR INFORMATIONAL COVER LETTERS

Networking or informational cover letters have one main purpose – to introduce (or reintroduce) you to a contact
whom you hope may have some useful information or advice to help you with your career.

TIPS FOR WRITING AN EFFECTIVE COVER LETTER

Your cover letter tells a story. It has a beginning, middle and end. If you tell your story clearly, you’ll increase your
chances of getting your resume read. Here are some tips on writing an effective cover letter:

33
 TIPS FOR WRITING AN EFFECTIVE COVER LETTER

Always include your contact Your name, address, email address and phone number (with area code)
information should be included in the cover letter. You may include an electronic
signature (jpeg image) if sending the cover letter via email.

Address a specific person “Dear Sir/Madam” letters are less likely to get attention. Network, research or
who can hire you call to find out exactly who is making the hiring decisions. Get the correct title,
gender and spelling of the person’s name for the letter.

Make the opening sentence Employers scan cover letters. Sentences that tell how your skills and abilities
relevant and memorable match the job will encourage the employer to continue reading. Grab the
employer’s attention by pointing out how you can make a difference in a way
no other candidate can.

Research the company Research the company and explain why you have chosen to apply. Avoid
and tailor each letter to the writing generic or nonspecific cover letters. Refer to the specific job in the
specific job first paragraph. Use terms and phrases from the job posting and company’s
website.

Briefly describe your skills Tie your experience and skills to the job description. Clarify how your expertise
as they relate to the job will benefit the company directly, but be brief. Employers receive numerous
cover letters daily, so get right to the point with as few words as possible.
Never send a letter that is more than a page in length.

Use professional language. Write the letter in your own words. Convey your enthusiasm and individuality,
Type and proofread your but avoid anything overly personal. Avoid using acronyms, contractions and
cover letter jargon. Do not make grammar and spelling mistakes as they communicate
that you do not pay attention to details. Have someone else proofread
your letter. Cover letters are a reflection of your writing skills, so make it an
example of your best work.

Visual impression and The visual impression of your cover letter can be just as important as what is
formatting must be written in it. Use a consistent font and font size. Match the letterhead style on
consistent your cover letter with your resume.

Be confident, creative and Your cover letter and resume are your bestselling tools to get the interview.
positive! Avoid negatives! Highlight parts of your background that show that you will work well in their
work environment. Do not discuss employment gaps or any other potentially
negative issues in the cover letter.

End with an action you will Call the employer to make sure your cover letter and resume arrived. You will
take greatly increase your chances of getting an interview if you call the employer
directly after sending it. Ask if it would be possible to set up an interview.

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 STEPS FOR WRITING A COVER LETTER
An employer may want a cover letter in the body of an email message, as an attachment or in the application
system. Use the following steps below to develop a cover letter.

GET IDEAS FOR YOUR COVER LETTER

Draw on the same skills and accomplishments you identified in your resume. Use the research you did for the
specific job posting. The bottom line is to know what you can offer to get the job done.

Most cover letters involve three sections in the body of the letter: an explanation of why you’re writing, an
elaboration on your qualifications and a closing statement with a suggested plan of action.

PARAGRAPH ONE: EXPLAIN TO THE RECIPIENT WHY YOU ARE WRITING

Are you replying in response to an ad? Were you referred by someone? Did you read news about the company
that suggested there might be an open position? Be brief and engaging to increase the chances that your resume
will be read. The first few opening sentences should attract the reader’s attention.

PARAGRAPH TWO: DESCRIBE YOUR QUALIFICATIONS FOR THE OPPORTUNITY

Given what you know about the employer’s needs, what can you offer? Make a reference to your resume, but
don’t just repeat the content of it. Include specific information addressing the needs of the employer. Explain how
you are skilled at what you do and how the employer will benefit by hiring you. Elaborate and expand as needed.
This is your chance to include extra information that you were unable to fit into your resume.

PARAGRAPH THREE: EXPLAIN HOW YOU INTEND TO FOLLOW UP

It is your responsibility to follow up after sending your resume. In the last paragraph of the letter, say how and
when you intend to do this.

As a general rule, only one paragraph would be required for Steps 1 and 3, while Step 2 might involve two or
more paragraphs. The letter itself should not exceed one page. However, since it’s likely to be read online, it’s
important to be brief. An emailed cover letter must do the same job as a regular cover letter.

Once you have included the above information in a brief and engaging way - stop! If you include too much
information, the reader may decide that they do not have enough time to read it, which may leave your cover
letter at the bottom of the pile or not read at all.

Proofread, edit and get another person to review your writing. Having someone proofread will identify any
errors you may have missed.

Format your cover letter or cover email message. The content you develop above needs to be organized in a
certain way. View the sample cover letters on the next few pages to help you format your cover letter.

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CHAPTER 5
Sample Cover Letters
Use the sample cover letters in this section to learn how to format your cover letter. Read tips on how to make
your cover letter stand out and see examples of how to sell your skills to the business through your cover letter.

36
 SAMPLE 1 - BULLETED LIST COVER LETTER
Jeremy’s cover letter shows how her qualifications meet the requirements of the employer. He uses a bulleted
format to draw attention to her experience, excellence and initiative.

Jeremy Kline
12 Broadway, New York, NY 10001
(111) 123-4568 / [email protected]

March 31, 2018

Amy Rabbit
Human Resource Director
AR, Inc.
10 State Street
New York, NY 12345

Dear Ms. Rabbit:

I am responding to your job posting on the New York State Department of Labor Job Bank. As I
read the requirements, I became convinced that my background and skills match your description
of office manager. I have the experience you are looking for, produce excellent work and am not
afraid to make suggestions that can increase AR, Inc.’s productivity.

Your Requirements
∙ Associate Degree in Business
∙ Five years of experience managing office; Product management setting
∙ Bilingual

My Qualifications
∙ Associate Degree in Business; Manhattan Community College
∙ Seven years as Office Manager; Sunnyside Corporation, New York, NY
∙ Six years as Assistant Office Manager; Lee’s Product Management Co., Brooklyn, NY
∙ Fluently speak, read and write Spanish

I enjoy working in a product management setting and feel I have the training and experience to
be a true asset to AR, Inc. Examples of how I have proven myself as a dependable and creative
manager with excellent communication skills are included in the attached resume.

I will phone your office early next week in hopes to arrange a mutually agreeable time to discuss
my qualifications in more detail.

Sincerely,

Jeremy Kline
Jeremy Kline

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SAMPLE 2 - TABLE FORMAT COVER LETTER
Maria’s cover letter lists the employer’s requirements alongside his qualifications.

Maria Lopez
123 Central Avenue, Pleasant, NY 12206
(518) 222-2222 / [email protected]

March 31, 2018

Pat Sanchez
Human Resource Director
Your Company
55 Any Street
Buffalo, NY 12345

Dear Mr. Sanchez:

I am responding to your advertisement in the February 7th edition of the Online Paper for an Office
Manager. As I read the requirements, I became convinced that my background and skills match your
description of Office Manager. I have the experience you are looking for, produce excellent work and
am not afraid to make suggestions that can increase Your Company’s productivity.

Experience.
I hold an Associate’s Degree in Business from Erie Community College and have 13 years of
experience in office management.
Excellence.
As an Assistant Production Manager, I earned the “Rookie Management Award” for best team
morale and productivity in 2013. While working for Any Corporation as an Office Manager, I
received five annual awards for extraordinary efficiency and accuracy; the most recent in 2017.
Initiative.
I submitted a proposal to our Division Chief to create an Access 2016 database to maintain records
and SOP for our division. The database was implemented. As a result, the company’s workload was
decreased by 15% in 2016 and 17% in 2017. I received the company’s regional “Innovation Award”
in 2017 for my efforts.

I am bilingual, enjoy working in a product management setting and feel I have the training and
experience to be a true asset to Your Company. A copy of my resume is enclosed for your consideration.
I will phone your office early next week in hopes to arrange a mutually agreeable time to discuss my
qualifications in more detail.

Sincerely,

Maria Lopez
Maria Lopez

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 SAMPLE 3 - EMAIL COVER LETTER
Be sure to write a specific subject in the Subject field of an email message. This may include a job identification
number taken from the job posting or the job title you are applying for. Busy employers may not read the email
message if the subject is generic; for example, if “Application” is the only word listed in the subject field.

From: [email protected]
To: [email protected]
Date: January 4, 2018
Subject: Project Coordinator for Cancer Program (Job #43222)

Dear Mr. Jones,

I am writing to apply for the program coordinator position at VFU Medical College. My interest
in working with the VFU Medical College began last fall when I met a representative, Jane
Smith, at the career fair. As a graduate with a Bachelor of Science in Industrial Organization,
I am eager to leverage both my motivation to serve patients and my previous work experience
to contribute to your bottom line.

Through my previous experience in administration, I have gained hands-on skills in planning

and coordinating routine administrative and financial activities of narrowly defined funded
programs. I am accomplished in budget management, internal and external operational liaison,
program marketing, database management and reporting and program evaluation. These
accomplishments have led to company-wide policy changes. My enclosed resume gives
complete details of my qualifications and skills suitable for this position.

I am also deeply passionate about streamlining and optimizing medical programs and records
to ensure the best quality of care for patients. I have received awards and praise from
employers acknowledging my dedication and capacity to serve. I am specifically interested in
working at VFU Medical College as its long history of dedicated service to improve patient
care matches my commitment to serve.

I am eager to discuss your program coordinator position and to learn more about the VFU
Medical College. I look forward to hearing from you to arrange an interview. I can be reached
at 555-263-1678. Thank you for your time and consideration.

Sincerely,

Juanita Rodriguez
[email protected]
Cell: 555-263-1678

Attached: Resume

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CHAPTER 6
Job Applications
The job application is often your first step. As part of your job search, you may complete application forms
in addition to or instead of submitting a resume and cover letter. Employers use them to learn about your
qualifications and compare you to other applicants.
 JOB APPLICATION PREPARATION
You should be prepared to spend anywhere from 45 minutes to an hour completing an online application. The
more prepared you are, the less time consuming the process will be.

Whether filling out job applications in person or online, collect the following information before you start filling out
applications:

• Names and addresses of your past employers

• Dates you worked
• Names and addresses of at least three other persons who know of your abilities and background and are
willing and available to serve as references
• Names and addresses of all schools you attended and the type of diploma or certificate, if any, that you
received
• Subjects you took in school
Be sure to collect all of this information prior to starting your job application online, or prior to arriving at a job site
to request or fill out an application. Using your resume as a guide when filling out applications is helpful because
it contains all of the above information needed for most applications.

TIPS FOR COMPLETING JOB APPLICATIONS

BE PREPARED Check online to see if you can get a copy of the application form you will be asked to
complete. Fill out the application form to bring with you. By having the information ready
Draft a personal
ahead of time, it will increase the likelihood of it being complete and accurate.
data sheet
If you cannot get a copy of the application, create a personal data sheet before
leaving home. This should include all the information you might need to complete
an application, like names of previous employers, employment dates, addresses and
telephone numbers. Use the personal data sheet as you fill out the application. If you
have a resume, use it as your personal data sheet along with a list of references.

Most applications will have space set aside for you to list the names and contact information
for each reference. Include this information on your personal data sheet.

If you are not sure about any part of the form, ask the person who gave you the form to
explain.

BE ATTENTIVE Before you begin to fill in the blanks, read everything on the application carefully.

Read everything Pay close attention to what is being asked and how you are expected to respond.
carefully
After you complete the form, read it again to ensure no information is missing.

Do not write in sections that say, “Do not write below this line,” or “Office Use Only.”

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 TIPS FOR COMPLETING JOB APPLICATIONS

BE POSITIVE Tactfully answer questions about leaving past jobs. Choose your words carefully with
this question. Avoid using the words “fired,” “quit,” “illness” or “personal reasons.”
Answer questions
Always use positive statements.
honestly
The information that you provide on an application may become part of your permanent
employment record.

False information you provide can become the basis for dismissal.

BE NEAT Print or write clearly so that your application can be read easily. Use a reliable black or
dark blue ink pen. These ink colors copy better and are considered standard colors to
Create a good
use.
impression
If you are filling out a paper application, make a rough draft. Write your responses on a
separate sheet of paper before completing the real application, or get two copies and
use the first one as a rough draft.

BE CURRENT List your most recent jobs and education first. By listing your most recent activities first,
employers will be better able to gain an understanding of your current abilities. Include
List recent
vocational schools and training programs attended as well as your college and high
information first
school experiences.

BE COMPLETE Make sure that your application creates a good impression by neatly answering all the
employer’s questions.
Answer every
question If a question does not apply to you, write, “does not apply.” This shows the employer
that you did not overlook anything.

If you wish to discuss a question in an interview, write, “Will discuss in interview.”

If you are unsure of some details on the application, bring it home and return it when it
is completed.

Do not forget to sign your application if there is a place to do so.

BE AWARE Applications may contain questions that are discriminatory before receiving a
conditional offer of employment, such as questions about your marital status or the
Plan for handling
number of children you have.
illegal questions
You need to decide how you will respond if asked discriminatory question. If the question
does not bother you, answer it. If it does, you can use “not applicable” or “N/A.” Be aware
that you may get screened out by having too many “N/A” responses.

BE THOROUGH List the types of computers, machinery, equipment and tools you are able to use.
Indicate any licenses you may have.
Describe relevant
skills Provide only the information that the employer asks for to promote your qualifications.

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 TIPS FOR COMPLETING JOB APPLICATIONS

BE CONCISE To decide what information to include, research the company, its products or services
and the skills needed for the job. Include only the information and experience that
Target your
meets the specific needs of the job. Many applications have limited space to record
qualifications
your skills, experience and accomplishments.

See if you can attach a resume that details all of your skills, experience and
accomplishments.

BE OPEN Employers may use responses to a desired salary to screen out applicants. It is best
to give a salary range or write “negotiable,” even if you know the wage you want. This
Give a range for
leaves you room to negotiate a higher salary.
salary

BE CORRECT Proofread what you have written on the application to make sure there are no spelling,
grammar or punctuation errors. Check employment dates, telephone numbers and
Double check
addresses for accuracy. If possible, have others review the application. They may catch
the completed
errors that you might miss.
application
Avoid using abbreviations, except for “N/A.”

BE CERTAIN Ask the person giving you the application what positions are open and name the
position you are interested in on the application when asked. Do not leave this
Always list your
question blank or write “any” or “open.” If you’re answering a job ad or looking for a
“position desired”
specific position, enter that job title.

If you are not applying for a specific position, enter the name of the department in
which you wish to work.

Fill out more than one application if you are interested in more than one job.

ONLINE APPLICATIONS
Today, many employers expect jobseekers to apply for jobs online. You may need to apply on the employer’s
website or on an online job board, like Monster or CareerBuilder. Follow the instructions explicitly and do not
email your resume to an employer unless the job ad asks for this. To apply online, you will need access to the
Internet and an email account.

If you don’t have a computer, free Internet access is available at public libraries and Career Centers. Make
sure you have a USB drive (sometimes called a flash drive or thumb drive). This will allow you to bring or save
your resume information when working on a public computer. These drives are small and inexpensive. You can
purchase one at many retail stores.

If you need an email address, many sites offer free accounts. Visit EmailAddresses.com for a list of free web-based
email. Popular free services include Gmail from Google and YahooMail. Use a simple email address with your name
or initials. Your email should be appropriate and simple. Do not use emails like [email protected]. This type
of email address is not considered professional.

If you want easy access to your resume, Google Docs has an online word processor. You can save your files there
online and export them as PDF files when applying for jobs.

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HOW TO COMPLETE AN ONLINE APPLICATION
Before you can apply online, you first need to register with the job website. This simply means that you need to
create an account. To do this, you will need to choose a login name and a password. Many websites will use your
email address as your login. You will have to register separately for each job website.

Once you have an account, you can add the information from your resume. Below are the three most common
ways to do this:

1. Attach a file of your resume. Many applications allow you to browse for a file on your computer or USB
drive. They often ask for a PDF, text or Microsoft Word file. Select your file and click “ok” or “insert.” It’s just
like attaching a file to an email message. Online applications often indicate if the file has been successfully
uploaded.
2. Copy and paste your entire resume into the online application. Open your resume file. Highlight all of the text
using the mouse. Select “Copy” from the menu or by right clicking. Go to the online application to insert your
resume. Select “Paste” from the menu or by right clicking. Make sure you check the formatting of your resume.
You can add your resume to an email message using the same method.
3. Enter your work history manually one field at a time. Some online applications have different fields
for different information. For example, you enter a past employer’s name in one field, your dates of
employment in another and your duties in yet another. This type of application can be very time-consuming
to complete. To save time and reduce errors, cut and paste text from your resume using the method above.
If you’re having trouble completing the application, look for a “Help” button or link. Staff at your local Career
Center cannot complete applications for you, but can provide guidance.

APPLICANT TRACKING SYSTEM (ATS)

Many companies use an Applicant Tracking System (ATS) to screen candidates for job opportunities. An ATS is a
computer program that sorts through resumes and online job applications to determine which ones are the best
fit for the positions for which they were submitted. Applicant Tracking Systems process your resume or application
differently than human recruiters. While human recruiters are often looking for grounds for automatic rejection,
such as spelling errors or lack of relevant skills, an ATS operates by searching for keywords.

Applicant resumes and job applications must first survive the ATS before a person looks at them. Here are some tips
to help your resume or job application get past the ATS and into the hands of a hiring manager.

ATS TIPS
1. Make sure you’re qualified for the job and you clearly demonstrate your qualifications. The ATS will weed
out unqualified candidates.
2. Identify key words in the job description and take the time to use these key words in your resume or job
application. Incorporate these words when describing your experience to match the requirements in the
job description.
3. Make sure all of your information is completely spelled out; avoid abbreviations or use them in addition to
the full spelling as we’ve done in this section on Applicant Tracking System (ATS). Abbreviations that may
be understood by hiring managers may not be recognized by a computer.
4. Fill out all fields on the application. Recruiters sometimes skip over candidates who don’t complete
their applications. Also, an ATS may filter candidates by their responses to certain fields in the online
application. Don’t be filtered out of the process by leaving blanks.
5. Lastly, use a simple format and avoid special characters, fonts, graphics or underlines. Most websites will
recommend acceptable formats such as Word or PDF. Only use a recommended format.

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 ADDITIONAL RESOURCES
If you need additional assistance with resumes, cover letters or organizing your information for job applications,
please visit your local Career Center. You can meet with staff one-on-one or sign up for a workshop specific to
your needs. Ask Career Center staff for a workshop schedule while you are visiting.

Use the JobZone website (www.jobzone.ny.gov) to:

• Complete career and personal assessments

• Create a resume
• Post your resume
• Job search using your resume
• Use the job search tools
Use the New York State Department of Labor website, www.labor.ny.gov, to learn about recruitments, job fairs
and to access additional jobseeker resources.

The Department of Labor also posts information about recruitments and job openings on Facebook, Twitter and
LinkedIn. Follow us at @NYSLabor for more.

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