USER GUIDE AND

REFERENCE INFORMATION
TABLE OF CONTENTS
Welcome to Hyatt Privé......................................................................................3

Access the Hyatt Privé website...........................................................................6

Explore our properties........................................................................................9

Book with our Hyatt Privé rate...........................................................................13

View your reservations......................................................................................20

Discover industry events..................................................................................23

FAQ................................................................................................................25

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WELCOME TO HYATT PRIVÉ
As a travel designer for our most premium guests, we understand you
have a distinct set of needs. This elite program has been authored
exclusively for you.

Here, you’ll find all the information, resources, benefits, and rewards you
need to create a superior stay and exceed in providing for every detail in
between—from brand intricacies that help you discern where to book to
a direct hotel contact who will help you with every step of your client’s
journey. Even when you’re an ocean away.

As a member of Hyatt Privé, you join a collective of world-class travel

curators working hand-in-hand with our supportive, experienced teams
to deliver a transformative experience for your every guest, every stay.

You’re extraordinary at what you do for your clients.

We aspire to be extraordinary for you.

KEY BENEFITS

— Maintain personal contact with key —M

 anage your process, from booking a
associates at the hotel or resort where room to personalizing your client’s plans,
your guest is staying in one spot

— Access unique local recommendations, —U

 nlock exclusive promotions only
insider tips, and timely details about available to top luxury travel designers
Hyatt properties that can elevate your
—E
 asily discern Hyatt’s premier luxury,
travel curation
premium, or lifestyle location that is
— Use property credit for incidentals a best fit for your client’s journey
during a stay

For any questions, contact us at [email protected]

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PARTICIPATING BRANDS

Park Hyatt hotels embody personalized luxury and sophisticated service for the most discerning
global travelers. Guestrooms and suites are exquisite interpretations of local residences with an
uncompromising attention to detail in furnishings and artwork. Revitalizing spas and exceptional
food and wine is tailored for guests.

Miraval Resorts are more than a destination spa or health resort. Miraval’s awe-inspiring surroundings
create a peaceful sanctuary, while offering a wide array of wellness activities designed to help your
clients create a life in balance, heal the whole self, and engage in the present moment. Miraval serves
as a catalyst for change for those embarking on a journey to gain authentic alignment of body, mind,
and spirit.

What makes Andaz hotels and resorts so entirely unique is the way in which each property taps into
its surrounding local culture and neighborhood’s spirit to create an experience for guests that has an
unprecedented level of authenticity – one guests can see, hear, smell, taste, and feel.

Alila hotels are committed to respecting the way of life and traditions of local communities, and
minimizing the impact on the environment. Our luxurious retreats are woven into their natural
surroundings and designed with a sustainable approach to architecture and customized activities for
mindfulness and cultural immersion.

More than a compilation of independent, one-of-a-kind hotels, The Unbound Collection by Hyatt is
a thoughtful curation of stories worth collecting. Whether it’s a modern marvel, a historic gem or a
revitalizing retreat, each property provides thought-provoking environments and experiences that
inspire unforgettable moments for guests seeking a sophisticated yet unscripted service when
they travel.

Glamorous and global, Grand Hyatt premium hotels make for an alluring destination within a
destination, offering multiple dining venues, spectacular entertainment spaces, and a modern
approach to service.

Where luxury design is an ethos, rather than a rulebook, Thompson Hotels is a boutique hotel collection
where guests seek, discover, and enjoy curated experiences through culinary, fashion, arts and
entertainment. At Thompson, guests enjoy an atmosphere of spontaneity and authenticity, great design
and superlative service.

Destination by Hyatt is a diverse collection of independent hotels, resorts and residences that are
individual at heart yet connected by a commitment to embody the true spirit of each location. Each
property is purposefully created to be a place of discovery through immersive experiences, authentic
design and genuine service. As honored hosts, Destination by Hyatt connects guests to both people
and place—offering a sense of belonging that invites all to make our destination yours.

Hyatt Regency hotels are the destinations for your clients who need to travel for both business and
pleasure, with each hotel offering premium amenities, inviting accommodations, and contemporary
restaurants and bars, all on-site.

Hyatt Centric hotels are located in the heart of the action, so that your clients can soak up everything
the destination has to offer. Social spaces provide plenty of opportunity to connect and explore, while
a passionate team is there to provide expertise on the best hot spots, hidden gems, and local sounds.

A community for the spirited, the light-hearted, the young-at-heart, JdV by Hyatt offers a collection
of vibrant, independent hotels that are true reflections of the urban neighborhoods we call home.
Embracing our namesake (joie de vivre), JdV by Hyatt invites guests and locals alike to connect, live in
the moment and celebrate the joy of life. Each hotel provides an experience that is inclusive in spirit
and space, inviting all vibes, tribes and unique souls to make each stay yours truly.

Selectively placed in some of the most stunning locales on earth, Hyatt Ziva family resorts and Hyatt
Zilara adults-only resorts offer the highest levels of quality, care and convenience that seasoned
travelers will find in an all-inclusive vacation.

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BENEFITS
Three night minimum required for Ziva and Zilara. Two night minimum required for Alila, The Unbound Collection by Hyatt, Grand Hyatt,
Destination by Hyatt, Hyatt Regency, Hyatt Centric, and JdV by Hyatt; no minimum stay requirement for Park Hyatt, Miraval, Andaz, or
Thompson hotels. Benefits vary by hotel. See hotel page on the program site for details.

BENEFIT CONDITIONS/DETAILS

10% on room reservations; 15% on suite and villa reservations booked through December 31, 2022
Commission
on stays through December 31, 2023, at participating hotels

Welcome Letter Welcome letter from hotel leadership on behalf of the travel advisor and their agency

Welcome Amenity Provided to guest upon arrival

Guests will receive daily complimentary full breakfast at a hotel restaurant for up to
Breakfast for Two
two guests, per bedroom. At all-inclusive properties this benefit is provided to all guests.

Property Credit Valid for certain incidentals during the stay. Amount varies by hotel

Response within 24 hours of booking (Subject to forecasted occupancy. Excludes non-suites to

Room Upgrade Priority
suites and upgrades to premium suites) This benefit is not available at all-inclusive properties.

Connecting Rooms Priority Response within 24 hours of request (Subject to forecasted occupancy)

Early Check-In Priority Response within 24 hours of request (Subject to forecasted occupancy. Earliest Check-In: 9 a.m.)

Response within 24 hours of request (Subject to forecasted occupancy. Latest Checkout: 4 p.m.)
Late Checkout Priority
Availability varies by property.

To explore the full list of benefits, participating hotels, and program terms, visit hyatt.com/prive
Log in using your World of Hyatt credentials.

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ACCESS THE HYATT PRIVÉ WEBSITE

Park Hyatt Dubai

ACCESS THE HYATT PRIVÉ WEBSITE

Log in using your World of Hyatt credentials

1. Navigate to hyatt.com/prive
2. Log in using your World of Hyatt # (or username), last name, and password.
Select “REMEMBER ME” for ease of future login

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 ACCESS THE HYATT PRIVÉ WEBSITE

Access the Hyatt Privé website

1. If you are not a World of Hyatt member, navigate to hyatt.com/prive and select “Join World of Hyatt.”

2. Enter your information. Be sure to include your IATA number, agency information, and the type of travel
you typically book.

3. Select “JOIN NOW,” and a World of Hyatt account

will be created for you. You can then continue to
the Hyatt Privé website.

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EXPLORE OUR PROPERTIES

Park Hyatt Bangkok

EXPLORE OUR PROPERTIES

Search
1. Enter your search criteria. You can search by city, state, zip code, country, airport code, or hotel.

2. Narrow your results using sort and filtering.

3. S
 elect a property page.
Hotels that offer Program benefits will
state they are a participating hotel.

4. A tag will highlight hotels that have a Special Offer which can be seen
once clicking into the hotel

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EXPLORE OUR PROPERTIES

Send or request information

1. Primary and key hotel contacts will be listed on the right.
They may be contacted via email or phone for any questions or requests.

2. Select the “SEND ME THIS INFO” button to send the hotel information to your email inbox. Any travel
advisor specific information is not included, so feel free to forward the email directly to your clients.

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EXPLORE OUR PROPERTIES

Research hotel information

1. If available, select “View Room Layout” to download a PDF showing suite floorplans that you can view
and share with your clients to find the right fit for their stay.

2. Reference the “‘Hotel Recommendations” section for insider knowledge at the hotel or on the
neighborhood—the kind of information your client can’t find on their own, from a signature
off-the-menu cocktail at the rooftop bar to the closest cabana to the kids pool.

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BOOK WITH OUR HYATT PRIVÉ RATE

Andaz Maui at Wailea Resort

BOOK WITH OUR HYATT PRIVÉ RATE

Overview
Hyatt Privé offers you three options to book stays eligible for the benefits included in the program.
Only stays booked with the program rate code will receive these benefits. The following pages outline
instructions for each option.

GDS
Booking online through Booking through your Booking via phone
Hyatt Privé Global Distribution
System (GDS)

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BOOK WITH OUR HYATT PRIVÉ RATE

Booking online through the Hyatt Privé site

1. Log in using your World of Hyatt # (or username), last name, and password.

2. Enter your search criteria and navigate to a property page.

3. Select the “CHECK AVAILABILITY” button on the property page of the hotel you selected.

4. In the pop-up window, enter your dates, number of rooms and guests, and select
‘CHECK AVAILABILITY’ to be directed to the booking page.

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BOOK WITH OUR HYATT PRIVÉ RATE

Booking online through the Hyatt Privé site (cont’d.)

5. Once on the bookings page

— The Hyatt Privé tab will be pre-selected.

— Select your preferred room type

6. Click the “SELECT” box to continue booking.

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BOOK WITH OUR HYATT PRIVÉ RATE

Booking online through

the Hyatt Privé site (cont’d.)

7. Once on the reservation details screen:

— Ensure you are logged into Hyatt.com
by confirming your name appears next
to the World of Hyatt logo. If you are
not logged in, fill in your World of Hyatt
number or user name, last name, and
password and select ‘SIGN IN’.

— Enter your guest’s name.

— Enter the guest’s details.

(Please be aware that the confirmation email
will be sent to the email address entered here.)

— Enter any special requests.

— In the “For Travel Planners and Agents”

section, enter your client’s World of Hyatt
number (if applicable). Your client will
earn points for their stay.

8. Once
 the reservation is complete,
you may use the contacts listed on the
hotel page or from the reservation that
will appear on the Client Reservations
tab in the program website to follow up
with any questions, request benefits or
other needs.

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BOOK WITH OUR HYATT PRIVÉ RATE

Booking through your Global Distribution System (GDS)

1. Select the Hyatt Privé rate access code.

2. Enter the following information into the SI field: GDS RATE ACCESS CODES
Amadeus: 1HZ Hyatt Prive
— Your World of Hyatt number Apollo/Galileo: 02H Hyatt Prive
Sabre: H01 Hyatt Prive
— If space permits, your check-in or checkout Worldspan: 1ZG Hyatt Prive
times, preferences for a welcome amenity,
and connecting or adjoining room requests. If you are unable to find the rate access code in
your GDS, please reach out to your GDS help desk or
You can also make these requests through the Hyatt Travel Agent Help Desk at 800.452.0099
within the US or 402.593.5107 if calling from outside
the Hyatt Privé website. the US.

3. Once your reservation has been made in the

GDS and provided your World of Hyatt number
was entered in the SI field, you will see it appear
in the “Client Reservations” tab in the program
website.

4. Go to the “Client Reservations” tab or the hotel

details page to contact the hotel directly to ask
questions, follow up on, or request program
benefits.

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BOOK WITH OUR HYATT PRIVÉ RATE

Booking via Phone

1. Call one of the Hyatt Privé 2. Only Hyatt Privé members are 3. Please have your World of Hyatt
Customer Care numbers or the welcome to book via these number ready, as well as your
hotel to make the reservation. special access lines, so be sure client’s World of Hyatt number
Visit hyatt.com/prive to find the to identify yourself as a Hyatt (if applicable).
phone number of the hotel or Privé travel advisor when calling.
click on ‘Call Us’ at the bottom of
the website.

HYATT PRIVÉ CUSTOMER CARE CONTACT INFORMATION

Call us now to personally and quickly make a reservation for your client. Only Hyatt Privé
members are welcome to book via these special access lines, so be sure to identify yourself
as a Hyatt Privé travel designer when calling.

ASIA/PACIFIC
[email protected] [email protected] [email protected]
[email protected] [email protected] [email protected]

Australia: 1.300.086.282 Philippines: 1800.1312.0024 Singapore: 800.852.8112

Hong Kong: 800.938.681 New Zealand: 800.400.138 South Korea: 808.802.088
Japan: 0120.829.698 People’s Republic Of China: Taiwan: 801.491.452
Malaysia: 1800.819.833 400.021.0628

EUROPE/AFRICA/MIDDLE EAST
[email protected]

Austria: 800.297.388 Ireland: 1800.851.103 Poland: 800.121.1324

Belgium: 800.72608 Israel:1809.349.124 Portugal: 800.819.636
Denmark: 807.05899 Italy: 800.909.700 Spain: 900.998.283
Finland: 800.913.244 Luxembourg: 800.22.328 Sweden: 200.899.922
France: 800.908.299 Netherlands: 800.020.2771 Switzerland: 800.123.888
Germany: 800.001.0034 Norway: 800.69.803 United Kingdom: 808.196.3788

NORTH/SOUTH AMERICA & CARIBBEAN

[email protected]

Brazil: 402.952.1147 Mexico: 402.952.1142 U.S., Canada, and Caribbean:

1.888.872.3600
These phone numbers are toll free from the country in which they originate.

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VIEW YOUR RESERVATIONS

Grand Hyatt Goa

VIEW YOUR RESERVATIONS

Overview

1. Reservations that have your World of Hyatt number associated with them will appear in the
“Client Reservations” tab.

2. Select a client’s name to see their reservation details.

3. Reservations made with the Program will have “Hyatt Privé Rate” displayed above
the clients name.

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VIEW YOUR RESERVATIONS

Additional information

1. To email reservation confirmations to yourself, select the “SEND ME THIS INFO” button.

2. Travel Advisor specific information will be removed, so you can forward the email directly to your client.

3. If you have specific requests for the hotel regarding your reservation, select the “MESSAGE HOTEL”
button.

4. Details of the reservation will be sent to the hotel along with your message.

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FAQs

Grand Hyatt Baha Mar

FAQs

General

Who is part of Hyatt Privé?

Hyatt Privé is an exclusive program that is by invitation only to a select group of luxury Travel Agencies.

Login

I had a World of Hyatt (formerly Hyatt Gold Passport) number previously, but it seems to no longer work
when I use it to login. Why?
If you previously had an account that was closed to due to inactivity, you will need to create a new
membership number by joining World of Hyatt.

I attempted to create a new World of Hyatt account, but received an error message of “Potential
Duplicate Member(s) Found.” What does this mean?
This message indicates your email address is tied to an existing World of Hyatt (or formerly Hyatt Gold Passport)
account. To locate your membership number, click the “Forgot World of Hyatt #” link on the Hyatt Privé login
page to retrieve your number, or contact Hyatt Privé Customer Care for help.

When attempting to log in, I received the following pop-up message. What does this mean?
If you received this message when you attempt to log in,
then you will need to update your existing World of Hyatt
account to reflect that you are a Travel Advisor. To do so,
click the “Edit Account” button in the pop-up, and you will
be taken to a page to edit your account. Navigate to the
Customer Type field on the page, and select “Travel Agent”.
Next, add your agency’s IATA Number (or your Hyatt
Pseudo-IATA Number) and select an answer from the
Agency Primarily Books dropdown menu.
Finally, click Save Updates.
You should now be able to log in to the Hyatt Privé website.

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FAQs

Booking & Program Rate Plan

What is the availability of this program’s rate plan?

The Hyatt Privé rate plan should be available when a Standard Rate or the Best Available rate is also shown
for a Hyatt Hotel, as long as the hotel is participating in Hyatt Privé.

In the GDS, I cannot find the Hyatt Privé rate for a hotel, regardless of room type and dates.
What should I do?
First, confirm the hotel is participating in Hyatt Privé by searching for the hotel at hyatt.com/prive. It will be
noted as a participant in Hyatt Privé. If the hotel is a participant, and you are unable to locate the rate plan
in the GDS, reach out to your GDS help desk or to Hyatt’s Travel Agent Help Desk at 800.452.0099 within
the US, or at 402.593.5107 if calling from outside the US. Some travel agencies may also require that the
Hyatt Privé rate code needs to be loaded into your rate table. Please check with the GDS administrator at
your Agency.

I’ve updated my reservation in the GDS and the confirmation letter on the Hyatt Privé website doesn’t
reflect the changes. What should I do?
If your reservation details are not updating correctly, please contact Hyatt Privé Customer Care, located on
page 19, for help.

Benefits and Client Stay

I would like to alert the hotel of my client’s specific needs (i.e. allergies) or requests (i.e. down pillows).
Where can I do this?
You may send special requests to the hotel through any of the contacts listed for a hotel. You can find the
contacts listed on a hotel’s page when clicking on them in the search results. Or, you can message the
hotel from the “Client Reservations” tab. Just click on the client’s reservation, select the contact on the
right whom you wish to notify, and then click “Message Hotel” to send.

When do I receive the room upgrade for my reservation?

Once you have made a reservation, the hotel will upgrade the room, based on forecasted occupancy,
within 24 hours. If your contact information was provided in the reservation, the hotel will notify you of the
upgrade. Otherwise, you can contact the hotel to find out whether the upgrade was available or not.

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FAQs

Benefits and Client Stay (cont’d.)

What does it mean that certain benefits are confirmed within 24 hours of request?
If you have requests for connecting or adjoining rooms, early check-in, or late checkout (benefits vary by
hotel), you will receive a confirmation from the hotel within 24 hours from the time you make your request.

Can I customize my client’s welcome amenity? If so, how?

Yes, you may provide suggestions to the hotel for a welcome amenity. The hotel will do its best to
accommodate requests based on availability at the hotel.

Can I customize the welcome letter for my clients?

Yes. You may contact the hotel to make requests through the contacts listed on the hotel’s page.
Or, you can message the hotel from the “Client Reservations” tab. Just click on the client’s reservation,
select the contact on the right whom you wish to notify, and then click “Message Hotel” to send.

Where can I retrieve the folio for my client’s stay with Hyatt?
If you paid for your client’s stay and have the required information, you may contact the hotel directly.
Or, you can send a request through the contacts listed on the hotel’s page within the Hyatt Privé site.
You may also Retrieve the Hotel Bill on hyatt.com at this link:
hyatt.com/hyatt/customer-service/contact-hyatt/request-copy-of-my-bill.jsp
Note: Hotel contacts are only listed for hotels that are participating in Hyatt Privé.

Other

What policies apply to bookings in the program?

Standard Cancellation, Guarantee, and No Show policies apply to reservations booked with the
Hyatt Privé rate.

Can Hyatt Privé benefits be combined with other offers or consortia rates?
Hyatt Privé benefits cannot be combined with other offers or consortia program reservations.
Reservations made with other luxury consortia programs receive the benefits for that program or rate only.

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FAQs

Other (cont’d.)

Are the benefits available on wholesale bookings?

Hyatt Privé benefits are not available on wholesale reservations. Reservations must be made with the
Hyatt Privé rate plan to receive benefits.

Do guests in the World of Hyatt loyalty program earn points and receive World of Hyatt benefits if
they are booked with the Hyatt Privé rate?
Yes, guests staying on the Hyatt Privé rate who are also members of World of Hyatt earn points as usual.
Also, guests may receive both their World of Hyatt loyalty program benefits as well as the Hyatt Privé
benefits. For overlapping benefits, the guest receives the better of the two benefits.

Where can I view my own World of Hyatt point balance?

When logged in to the Hyatt Privé website, you can see your personal World of Hyatt point balance by
selecting “World of Hyatt Account” in the dropdown under your name.

Where can I find current hotel promotions?

Specific hotel promotions can be found on the Hyatt Privé hotel website page under the
‘Hyatt Privé Special Offers’ section or the Special Offers tab on the Hyatt Privé website’s main navigation.

Where can I request an agent rate for my personal stay?

To book a Travel Agent rate, visit hyatt.com/info/travel-agent-booking for details or use the rate code
TADS to book in the GDS.

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