TLE NOTES TROUBLESHOOTING PROCESS c Cleanmgr

d Scandisk
Wireless NIC 1. Gather data from customer
e Defrag
2. Verify the obvious issue
- Connects computer to wireless network f Roll back the system
3. Try quick solution first
g Examine the device manager
Video Adapter Card 4. Gather data from computer
h Control panel
5. Evaluate the problem and implement the solution
- Provides video capabilities 4. Gather data from the computer
6. Close with the costumer
a System files
Heat Sink Fan Troubleshooting b Event logs
- Forces air over the heat sink c Device manager
- Restarting is the quickest solution d Configuration files
Power Supply - Able to analyze the problem and determine the e Diagnostic software
cause of error in order to repair the OS
- Converts AC power from outlet to DC power for the Ways to gather data
computer Open-ended – absolute answer
- Flag K
Motherboard Close-ended – yes or no - DXdiag (search)
F8 – only for windows XP - Command
- The main printed circuit board in a computer
- Properties
SATA cable To boot/ booting – means to turn on or to start
Computer assembly
- Connects SATA drives to motherboard X – disable
1. Open the case
Hard Disk Drive (HDD) ! – no driver 2. Install power supply
? – possibly no driver 3. Attach components to the motherboard and install
- Reads and writes data to a fixed disk
the motherboard
Floppy drive Align, insert, screw > power supply > 4 screw holes 4. Install internal drives
5. Install drives in external bays
- Reads and writes data to a floppy disk 6. Install adapter cards
Optical drive 1. Gather data from the computer 7. Connect all internal cables
a Ask open-ended questions and close-ended 8. Re-attach the side panels and connect external
- Reads digital video disk questions cables to the computer
NIC 2. Verify the obvious issue 9. Boot computer for the first time
a incorrect settings in BIOS
- Connects computer to a network Computer case
b Password has changed
c Monitor does not have power - Can be removed in 3 ways
d Error in the computer o Computer case can be removed as one piece
3. Try quick solution first o The top and side panels can be removed
a Reboot/restart o The top may need to be removed before the
b Log in as different user side panels can be removed
 - Ethernet port
- Line in jack
Power supply Heat sink
- Headphone jack
- Installation steps - Heat sink fan connector - Microphone jack
o Insert the power supply into the case
Floppy drive Power supply
o Align the holes in the power supply with the
holes in the case - Floppy disk slot - Provides needed voltage to power the various
o Secure the power supply to the case using - Status indicator LED electronic circuits that make up the PC
the proper screws - Eject button - Attach the power supply to the case
- Berg power connector
Attach the components Motherboard
- Floppy connector
- Install a CPU and heat sink/fan assembly - The main printed circuit that connects all the
Hard disk drive (HDD)
- Install RAM components of the computer
- Install motherboard - SATA power connector - Components:
- SATA data connector o CPU
Power supply o Thermal compound
- Jumper pins
- Align - Molex power connector o CPU heat sink/ fan assembly
- Insert - Drive specifications o RAM module
- Screw/proper screw – 3-4 screws - Jumper settings o Motherboard

You must connect pin 2 to connection 1 NIC Adapter cards

- PC mounting bracket - Installed on the motherboard to add functionality to
- Ethernet port your computer
Power supply - PCIe x1 connector
Network interface card (NIC)
- AC power connector Wireless NIC
- Exhaust vent - Adapter card used to connect your computer to a
- PC mounting bracket network
Optical drive - Wireless antenna connector
- PCI connector Wireless NIC
- DVD tray
- Emergency eject Motherboard - Connect your computer to another computer or a
- Status indicator LED wireless access print using radio signals
- Open/close button - PS/2 mouse port
- PS/2 Keyboard port Video adapter
- Digital audio connections
- Analog audio connectors - Parallel Port - Send data to computer display
- Jumper pins - Serial port
- PATA connectors - VGA port Internal drives
- Molex power connector - Firewire port - HDD – a magnetic drive that stores large amounts of
- Jumper settings - USB port data on fixed media
 - Install HDD into the case Optical drive installation and floppy drive: external

Most common procedure - Align

- Insert from outside
Drives in External bays - Align
- Screw
- Find the right location
- CD-RW / DVD drive is a optical storage device that
- Insert PCI – no lock – for PC card – low speed
reads and writes information to CDs and reads DVDs
- Screw with proper screws
- Floppy disk drive (FDD) is a magnetic drive that reads PCIe – lock – for PCIe card – high speed
and writes information to floppy diskettes CPU and heat sink/ fan assembly installation
NIC/ PCI/ PCIe installation
- Install the optical drive and FDD
- Align the CPU with pin 1 on the CPU sockets. Align
- Align
Internal cables with the keys
- Press down gently
- Place CPU on socket gently
- Connect all internal cables to the appropriate - Secure with mounting bracket to the case with
- Close and secure CPU
computer components. Be sure to match pin 1 to pin appropriate screws
- Apply a small amount of thermal compound to the
1 when connecting cables to the devices
CPU and spread evenly Power cable
o 20-pin ATX power cable
- Align heat sink fan assembly retainers with the holes
o 4-pin Auxiliary power cable - From power supply
on the motherboard
o Sata power cable - Place “ onto the CPU socket, careful to not pinch the - Molex
o Molex power cable CPU fan wires Molex
o Berg power cable - Tighten the “ to secure
o Case fan power - Connect “ power cable to the header of the - Used to m=connect to CD-ROM
o SATA motherboard 20-pin connector
o PATA
o Floppy drive RAM installation - To connect to an ATX motherboard

External cables - Align notches to the keys Maintains even contact and heat distribution between the
- Press down until click CPU and heatsink
- To complete computer assembly, attach the panels
and secure them to the case using the panel screws. Motherboard installation - Thermal compound
You are now ready to connect to the external cables - Install stand-offs in the computer case A notch in the memory module should be aligned with a
to the parts on the back of the computer - Align connectors notch in the memory slot
o Monitor - Align screw holes
o Keyboard - Insert all screws Prevents motherboard from touching the bottom of the case
o Mouse - Tighten all motherboard screws
- Standoffs
o USB
Add installation: internal drive
o Ethernet Attached to the middle connector on a PATA cable
o Parallel - Position HDD, align
- Slave drive
o Power - Insert the HDD into the drive bay inside
- Secure with proper screws
Motherboard with components
Adapter card, install the card and secure it to the case with a
screw

External peripherals

- PS/2
- USB