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Capacity MGT Process Premium en

Capacity management process ebook

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William Ogah
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20 views8 pages

Capacity MGT Process Premium en

Capacity management process ebook

Uploaded by

William Ogah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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{organization logo} eemen (VET [organization name] tb len, CAPACITY MANAGEMENT PROCESS ‘Comment [BV2]: you want td ‘Smee shout vat samagement La ‘Comment [BV3]: Te document coding — Seiler ver ae eee Date a verion Smeeneas “Gest ‘Approved by: Confidentiality evel: (ozo tame my oy ems oF EPS ww 200teeemy com nacre tthe cre Agee [organization namel Change history Date Version | Created by | Description of change vehe2013. [01 | Branimir Basic document outline Valentic Table of contents 1. PURPOSE, SCOPE AND USERS cnn es 2. REFERENCE DOCUMENTS... 3 POUCY BAL INTEGRATION en 3.2, TOOLINTEGRATION ons vs os vu 3.3, carac Pun. 4 4. Process. 4, BUSNESS CAPNCTY MANAGEMENT. 5 4.2. SERVICE CAPACI MANAGEMENT 5 443, Component Camncry aNAGEMENT. 5 4.4, Th ov-come eRSHVEACHVTES OF CAPAETY MANAGEMENT 5 5. ROLES AND RESPONSIBILITIES nn seen 5. Cavscry Mauer, 6 6. MEASUREMENT AND METRICS. 7 6.4, MEASUREMENT 7 62. Memes, 7 163. Chic SUCCESS FACTORS (CSF) AND KEY PERFORMANCE INDICATOR KPI) nnn 7 7. MANAGING RECORDS KEPT ON THE BASIS OF THIS DOCUMENT. 7 |&. VALIDITY AND DOCUMENT MANAGEMENT. 8 9. APPENDICES a Capacity Warapement Process ———SCSC(Re end Wome] ——SSCSCSCS~*~*~*«S {©2015 hs teplte maybe wed chro PS Sees i, 2000s am in scree wi the Leese Agere [organization namel 1. Purpose, scope and users ‘The aim of this document is to define the purpose, scope, principles and activites ofthe Capacity, Management process. ‘This document is applied to the entire IT Service Management (ITSM) organization. ‘Comment [BVA]: *-s0FnOW"** Replace tis with SMS" ifyou ae Users of this document are all employees of [organization namel, as well as all external parties who. ae hhave a role in ITSM. ‘Comment [BVS]:**7oPnOW"** Replace tis with “SMS"ifyou ae implementing 50 20000 2. Reference documents ‘© Demand Management Process ‘Comment [BVE]:**-o7nOW"** Delete ths fou are ialemeting BO ‘© Change Management Process Bowed nem ‘© Financial Management Process ‘© Service Level Management Process +l Operations Management Function ‘© Technical Management Function + Application Management Function ‘Comment [V7 =-oRToN== = = ‘Delete this if you are implementing 50 + ISO/IEC 20000-1:2011, clause 65. ‘Comment [58]: =-omTON = Sete tyoute pene Land ‘© Design Coordination Process 3. Policy ‘The goal of Capacity Management isto: ‘© Ensure that capacity of I infrastructure and IT services meets the agreed capacity and performance-related requirements ina cost-effective and timely manner. ee ee at na ee a a ee ee eee ae a ef ete ee ‘© Assess, identify and agree on capacity and performance requirements with the customer. + Ensure that suficent capacity to fulfil agreed capacity and performance requirement provided. fe ee oe eee re ne ae. ‘The Scope of capacity management covers: ‘© Monitoring patterns of business activity and understanding current and future capacity needs = Consideration of new technologies which could be used to improve performance of existing 3.1. Integration Detects gure you ae teretng 'Som009 anne ‘Capac Management roca ‘ve arson] om ete] Page sofa [©2015 hs template maybe sed clr of PS Sees i, 20004 my com nacre withthe Leese Reet [organization name} Capacity management must be sue ie eee eee. [Capacity Manager! is. responsible to define means of sss hse eee nen eT service Iitecycte. 3.2. Tool integration [1001 name] isa tool that supports the Capacity management sss sl eee ee ate Capacity Management information System (CMIS). [role description] is responsible to manage too! Ca me te ee 3.3. Capacity Plan [role description] is responsible to create, ses oe ene se ge te te eer see Capacity Plan in Appendix. ‘The capacity plan is updated [monthly] under the control of the Change Management process. [role description] is sie tes Request for Change (see Change Record and Request for Change in Appendic of Change Management). Process Figure: Capacity Management process activities Capacity Warapement Process ————~—SC(er ein] Womdats]——SCSCSCS~S~S*~S~*«S [©2015 hs template maybe used clr of PS Seis i, 20004 my co in scrdece withthe Leese Reet “Comment [BV2} “Orrin Deletes ute you se molereting ‘Comment [BV13} see 56 ot oes ence pay Management procs an rspactve ate, ‘Comment [BV4} “OPTION Detects out ironing ML rowis 20000 ‘Comment [BVI]: spacing eon ‘Sages eonmest te Tse {oucbemaniy aly ‘Comment [BVi6} Doitleclaktoea ew [organization namel Copyright© AXELOS Limited 2014. ll rights reserved. Materials produced under license from AXELOS Dales gure you are mplemeting Capacity Management uses the following sub-processes: ee © Business Capacity 1. Business Capacity management [Capacity Manager] ensures that resources are available fo: ‘© Response to changing business requirements for capacity demand [role description] is responsible to: eh re ae ee een requirements with the customer and ‘© Enter requirements into Capacity Plan Inorder to ensure early involvement of Capacity Management i = sist Se ete ee eh al information resources to produce a plan of required capacity (see Capacity Plan in Appendix), [Capacity Manager] defines the following interfaces toward ‘Comment [BV8} “OPTION Dees youre rlemening TL rows 20000 other IT Service Level Management processes: Process —— Service Portfolio Management Process ————— Service Level Management Process ——— Financial Management Process ay a ew ~ ae 4.2. Service Capacity management [Capacity Manager] defines methodology, sl sunset nT processes regarding service performance. 4.3. Component Capacity management [Capacity Manager] is responsible to define monitoring and measurement targets, methodology and 4.4, The on-going iterative activities of Capacity management [organization name] utilizes wewie mete These activities include: ‘Measurement ‘© [tole description} defines: ‘Capac Management roca ‘ve arson] om ete] Pages ote {©2015 hs teplte maybe wed clr of PS Serves Li, 2000 am in screen wih the Leese Agere [organization namel ‘measurement methodology threshold and baseline data {role description} carries out measurement and generates the report; see Capacity Measurement Report in Appendix. 44.2. Analysis [organization name] uses [..] to analyze ses te Sale NNN aE to interpret data and define measures. [role description} carries out analysis activites. 443, Tuning [role description] is responsible to define an je Sen une Wert results. 14. Implementation [Capacity Manager] is responsible for si shone ee etre analysis and tuning activities. 5. Roles and responsi 5.1. Capacity Manager [role description] assigns the Capacity Manager role. Responsibilities of Capacity Manager: ‘© Overall responsibilty for carrying out activities within the scope of Capacity Management me ee ee es ee ee ee oe ‘+ Responsible for reporting and managing information ‘+ Manages work of Capacity Management staff ‘+ Develops and maintains capacity management process and procedures ‘+ Understands current usage, as well as accepted maximum usage, of IT components and. ‘© Forecasts future capacity and performance requirements ‘© Analyzes monitored data ‘= Identifies and initiates tuning to increase capacity and performance parameters ‘+ Ensures that changes are assessed regarding capacity issues ~Capaciy Warapement Process ———~SCSC(r eon] Wom dats] ——SCSCSCSCS~S~S~S~*«S [©2015 hs template maybe sed clr of PS Sees i, 20004 my com nacre withthe Leese Reet ‘Comment [BV2}; trier anne ethodog oto rae Tart of 50h ‘Tash be toe wands ch Seton n seve (e appeton) doer ‘Comment [BV22} <3 Caciy anager aa (fern echolony ‘Comment [BV23} <9. Tecnica Deas etna nec aspen anion [organization namel ‘+ Assesses new technologies and shh sie sue eee tee effectiveness of the processes and technology that support services Measurement and metrics 6.1, Measurement [role description] is responsible to produce reports. Reports are sent to the Service Level Manager on a monthly basis. [role description] i responsible that: ‘© reports are produced monthly, with quarterly and yearly summaries 62. Metrics Metrics reports are produced monthly, with quarterly and yearly summaries. Metrics to be reported: ‘= Component-based reports ~ how much capacity of component's maximum is used ‘+ Exceptional reports ~ component-based reports showing when component's threshold has been reached and component becomes unusable ee ee ee ee ee oe te ene 6.3, Critical Success Factors (CSF) and Key Performance Indicators (KP!) [role description] i responsible to define CSFs and respective KPIs. Achievements against KPIs are ‘monitored and evaluated by [role description} [Comment (BV28}:Oramisrle | hanger neste “Comment [BV26} npn cnsety Nanoger Cotas serve monet [omen (7: oa eso) [wetsosioes erent) ‘Comment [BV2B} «3 sore cpsciy fonornscanciy. “Comment [BV29}

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