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Articulation

The document discusses 5 modules on improving productivity when working in multicultural teams. The modules cover topics like scheduling meetings across time zones and cultures, conducting effective meetings, communicating effectively with geographically dispersed teams, embracing risks when working cross-culturally, and handling disruptions sensitively. Each module lists learning objectives and points covered, such as factors for scheduling location-independent meetings, building trust in multicultural teams, decoding silence across cultures, and establishing expectations around delivery schedules. The overall document provides guidance on navigating intercultural differences to enhance collaboration in global work environments.

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harshit kuchhal
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605 views26 pages

Articulation

The document discusses 5 modules on improving productivity when working in multicultural teams. The modules cover topics like scheduling meetings across time zones and cultures, conducting effective meetings, communicating effectively with geographically dispersed teams, embracing risks when working cross-culturally, and handling disruptions sensitively. Each module lists learning objectives and points covered, such as factors for scheduling location-independent meetings, building trust in multicultural teams, decoding silence across cultures, and establishing expectations around delivery schedules. The overall document provides guidance on navigating intercultural differences to enhance collaboration in global work environments.

Uploaded by

harshit kuchhal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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https://t.

me/Tcs_wings_2022
https://t.me/Tcs_wings_2022

Click on the embedded link (in blue colour) to access the


learning content.
1. Nuances of making Small Talk

Duration: 05:00 (Article)

2. How people around the world use Small Talk

Duration: 05:00 (Article)

3. Learn more about the Elevator Pitch

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learning content.
1. Learn about the four kinds of Agile Meetings
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Duration: 03:00 (Article)

2. Read about the various roles in an Agile team

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learning content.
1. Essential tips on powerful Business Presentations

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2. Essential tips on Business Storytelling

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3. Learn about the role of storytelling in Sales

Duration: 05:00 (Article)


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learning content.
1. Importance of knowing the context when communicating

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1. Learn how to structure your speech

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1. Learn how to explain technical ideas to non technical audiences

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2. Learn how to engage an audience in a presentation

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learning content.
1. Learn how to identify and use the various communication channels

Duration: 10:00 (Article)

2. Learn how to deal with information gaps

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1. Learn how to create messages that matter

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learning content.
1. Learn how to run effective meetings

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learning content.
1. Learn how to apply the meaning of a story in a business Context
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1. Learn how to make your communication believable

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learning content.
1. Learn about the importance of tone in communication

Duration (MM:SS): 08:06 (Video)

2. Learn about the importance of non-verbal communication or body


language

Duration (MM:SS): 04:51 (Video)


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1. Learn about the surprising power of questions

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2. Learn about the types of questions

Duration: 05:00 (Article)

To communicate effectively and work


seamlessly across global teams one needs to
develop a key skill - Intercultural Skills.
Intercultural Agility is the ability to work
efficiently across different cultural settings in
today’s increasingly complex business
environment.
Intercultural competence is the key skill that makes one
culturally agile. It allows a person to...
https://t.me/Tcs_wings_2022

What shapes your thoughts, actions and perspectives?


Your circumstances and environment define the lenses through which you view the
world.

Do you know
Yourself?
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Now identify your ‘knots’. That’s the place from which


conflict will arise.

We become aware of our own mindsets, habits, biases when we are taken out of
known cultural contexts and placed in unfamiliar ones.

Cultural competency means being positive about different worldviews.

A person’s outlook towards the world is shaped by individual upbringing, social


norms and religious beliefs.

Others' Culture
Are you able to identify how a person’s culture is different
from or similar to yours?

1. Cognitive flexibility
Cognitive flexibility is the ability to shift perspectives. This
helps understand how others look at the world.
A flexible mindset is one of the core skills that allows one to flourish in an intercultural
setting.

Developing Cognitive Flexibility takes time. It’s a


behavioural shift. But knowledge of customs and social
https://t.me/Tcs_wings_2022

practices is easy to pick up and can be accomplished


quickly. One can start with that.

2.Uncertainty and
Ambiguity
Do you look for information that supports your beliefs and validates your
thought process?
Or do you look for information that gives you an understanding of the
situation?
If your response is ‘Yes’ to the second question, you have the required
mindset to deal with uncertainty.
https://t.me/Tcs_wings_2022

Empathy and Rapport Building


Every human being feels emotions. Demonstrating
empathy includes the ability to connect emotionally with
people.

What is Intercultural
Empathy?
It is the ability to understand the dynamics of a different culture even when
the value systems of that culture are different from yours.
What does this mean exactly? It means that when you deal with a person from
a different culture you are able to:
https://t.me/Tcs_wings_2022

Empathy > Emotional Connect > Good Rapport >


Trust

Topic 1: Effect of business culture of stakeholders on project completion


Module 1: How to schedule meetings with location-independent stakeholders so that time is not wasted
Objectives
Points covered in the module:

● Importance of an agenda in a
multicultural meeting
● Same definition of "the meeting starts
on time"
● Planning a meeting: key factors when working in location-independent teams
● The effect of language and accent on the duration of a meeting
● Time wasters for some, relationship building for others
● Getting down to business versus small talk
● Non-verbal and para-verbal communication
https://t.me/Tcs_wings_2022
https://t.me/Tcs_wings_2022

Module 2: What to do during meetings with pluricultural stakeholders so that everyone wins/feels
heard/benefits
Objectives
Points covered in the module:

● Different approaches to hierarchy and decision-making in a pluricultural team meeting


● Culturally relevant approaches for presentations
● Cultural pointers towards audience orientation and customer focus
● Building trust in a pluricultural team through reciprocal relationships, benefitting all
● Leveraging the pluricultural team's specific cultural traits and practices to strengthen the team's work
and relationships
https://t.me/Tcs_wings_2022
https://t.me/Tcs_wings_2022

Module 3: What to say? When to say? How to say? to improve productivity in geographically dispersed
teams

Objectives
Points covered in the module:

● Asking effective questions


● Decoding Silence
● Working around time differences in geographically dispersed teams
● Different perspectives on what motivates
● How to say what you say
● Intercultural empathy
● Asking for help
https://t.me/Tcs_wings_2022
https://t.me/Tcs_wings_2022

Module 4: What risks to embrace when working in multicultural teams


https://t.me/Tcs_wings_2022

Objectives
Points covered in the module:

● Scheduling virtual meetings across time zones


● Factoring in Daylight Saving Time (DST) / Summer Time while scheduling international calls
● Establishing a Definition of Done (DoD) for the appointment timings of pluricultural meetings
● Reaching out to stakeholders from other cultures:
o Personal time vs. Professional time
o Using a lingua franca in pluricultural meetings: Controlling paraverbal differences in
communication
● Addressing stakeholders according to their preferred style in formal meetings
● Decoding communication between senior and junior members in hierarchical teams
https://t.me/Tcs_wings_2022
https://t.me/Tcs_wings_2022
https://t.me/Tcs_wings_2022

Module 5: How and when to handle disruptions in a multiculturally sensitive team


Objectives
Points covered in the module:

● Arriving at a common understanding with all stakeholders about the delivery schedule across time
zones
● Finding out from leads and stakeholders about the overseas customer’s work expectations
● Availing of mentoring to be sensitized to the different work cultures at play when working across
cultures
● Building in work ownership to enhance one’s participation in a global team
● Cultivating a positive mind-set towards one’s work and one’s interaction with multicultural
stakeholders
https://t.me/Tcs_wings_2022
https://t.me/Tcs_wings_2022

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