Sl.

No Tag 1 ExtID

Description External unique ID to identify this specific service. Note that this is not identifying the specific transaction, but the service call: this value should be the same for all call to this service. Server name (host name) of the server doing the service call. In a cluster configuration, it is important to pass the host name of the cluster node doing the call. webMethods unique ID for this service call.

ExtServerName

WMID

MFID

Mainframe unique ID for this service call.

TransShortName

Transaction short name.

TransDescription

Transaction long name.

StatusCD

This status code represents the condition of the communication with the service (and any underlying services) or any system errors being generated by webMethods, Shadow or any underlying systems. Valid values are: success, fail, and exception. Code fail and exception should be treated the same by the calling system. System error returned by component (JDBC, webMethods or Shadow).

StatusMessage

Type

WS or JMS web service or java messaging service.

10

ExtUserID

11

ExtTransactID

12

TargetWMEnv

External user ID this is passed for auditing purpose. The mainframe applications require the user id doing the transaction to be passed in this field. Unique ID set by to calling system to identify the transaction end to end. This value will be passed back by webMethods to the calling system in the response. Dev, QA, Prod

Inbound

Outbound

Comments Service name of the operation will be mapped e.g: Fetch the server name and map

Echo back the same value Standard Service Name in the response

Host Name

Echo back the same value Blank in the response Echo back the same value Blank in the response Echo back the same value LOV will be defined for all in the response the interfaces to hold the Short name Echo back the same value LOV will be defined for all in the response the interfaces to hold the Interface Description Fail/Success LOV will be defined to lookup. NA

this will always be blank from siebel side for all outbound calls this will always be blank from siebel side for all outbound calls

Status of the transaction

LOV will be difined to NA Error message should be mapped look up for the Error to this Code and Message Concatinate Error Code Error Message Echo back the same value Hard coded value based on in the response the type of the transaction Echo back the same value Login value in the response Echo back the same value Unique ID generated at in the response siebel for every transaction Look up for the Env Look up for the Env Login() value of the CSR

Siebel has to generate unique id for every transaction LOV creation

Value LookupValue("SKTL_SERVICE_NAME", "LIC") E.g - LookupValue("SKTL_SERVICE_NAME", "AccntBillSummary") LookupValue("SKTL_SERVICE_NAME", "BillHeader") [&sHostName] - Process property passed to Datamap

NA

NA

LookupValue("SKTL_TRANS_SN", "LIC")

LookupValue("SKTL_TRANS_DESC", "LIC") e.g for LIC = 'BillHeader' , 'Unbillpayments'

LookupValue("SKTL_LOOKUP", "Pass")

[Error Code] - [Error Message] e.g : 99001 An error occurred.

WS or JMS hard coded value in datamap

GetProfileAttr("Login Name")

[&sTransactionId] process property passed to datamap

LookupValue("SKTL_LOOKUP", "TargetEnvironment")

Tag ExtServerName

Description Inbound Server name (host name) of the server calling Echo back the value this service. In a cluster configuration, it is important to pass the host name of the cluster node doing the call. Integration unique ID for this service call. NA

IntegrationID Status

This status indicates if the request was Success/Fail/Warning executed successfully or not. Indicates if a failure status is transient or not. This field is not available in the case of a success or a warning. This field might not be available on a failure. Identification of the system returning the status/error information. Status/error type identifier. Free-form message describing the status/error. Array of validation failures. Specific field name related to the validation error. Error type identifier. Free-form message describing the validation error. External user ID this is passed for auditing purpose. The mainframe applications require the user id doing the transaction to be passed in this field. Yes/No

StatusIsTransient

StatusOrigin StatusCode StatusDesc ValidationErrors [] FieldName Code Desc ExtUserID

Error Message

Echoed from the request header.

ExtTransactID

Unique ID set by to calling system to identify Echo back the value the transaction end to end. Environment that actually processed the Echoed from the request request. header.

Env

Outbound Server Name

Value [&sHostName] - Process property passed to Datamap

Comments

NA NA

32 character unique ID generated by webMethods. success fail warning

NA

NA NA NA

NA NA NA User Id GetProfileAttr("Login Name")

Unique ID generated at [&sTransactionId] process property passed to siebel for every datamap transaction LookupValue("SKTL_LOOKUP", "TargetEnvironment")

Sl.No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

Service Name NA SynchAccount Bill Header Account Bill Summary Employee Synch Canadian Postal Range Synch Service Address lookupWOFA
TN Reservation

Reserve Email Reserve Dial up ID Get Service Order Number Billing Profile Create/Update Create/Update Order Facility check Equipment check Book Appointment Credit Check lookupWirelessAccount lookupWirelessBundleEligibility IVR Batch Job Calling Card Long distance Indicator

Error Code Range From SBL00001 SBL00200 SBL00350 SBL00551 SBL00751 SBL00951 SBL01151 SBL01351 SBL10100 SBL10200 SBL10300 SBL10400 SBL10500 SBL10701 SBL11001 SBL11101 SBL11201 SBL11301

To SBL00199 SBL00349 SBL00550 SBL00750 SBL00950 SBL01150 SBL01350 SBL01400 SBL10199 SBL10299 SBL10399 SBL10499 SBL10700 SBL11000 SBL11100 SBL11200 SBL11300 SBL11500

Siebel Technical errors Actual Siebel Error Code 1 SBL-GEN-XXXXX 2 SBL-EIM-XXXXX 3 SBL-TXP-XXXXX 4 SBL-TXR-XXXXX 5 SBL-DBX-XXXXX 6 SBL-REP-XXXXX 7 SBL-ESC-XXXXX 8 SBL-ADM-XXXXX 9 SBL-UPG-XXXXX 10 SBL-SME-XXXXX 11 SBL-SRM-XXXXX 12 SBL-EAI-XXXXX 13 SBL-EVT-XXXXX 14 SBL-PME-XXXXX 15 SBL-OMS-XXXXX 16 SBL-SCC-XXXXX

Custom Error Code SBL-GEN SBL-EIM SBL-TXP SBL-TXR SBL-DBX SBL-REP SBL-ESC SBL-ADM SBL-UPG SBL-SME SBL-SRM SBL-EAI SBL-EVT SBL-PME SBL-OMS SBL-SCC

Error M

17 18 19 20 21 22 23 24

SBL-WFF-XXXXX SBL-SSM-XXXXX SBL-POP-XXXXX SBL-APS-XXXXX SBL-BPR-XXXXX SBL-CFG-XXXXX SBL-CSR-XXXXX SBL-DAT-XXXXX

SBL-WFF SBL-SSM SBL-POP SBL-APS SBL-BPR SBL-CFG SBL-CSR SBL-DAT

Comments Generic error on XML - applies to all services

Error Message

Comments Siebel functionality is not supporting SQL error has occurred Memory allocation issue Unable to start/stop API's Memory allocation issue Home Directory issue Problem with workflow component Deployement issue Upgrade error Genesys related issue Issue with the request submission EAI error activity activity object manager server

workflow siebel session issue POP3 server Data validation error Siebel operation has failed Siebel Interanl error - cfg parameters Communication driver error Data issue

Sl.No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45

Service Name

Operation

Error Code Error Message

Comments

46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92

93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139

140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186

187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233

234 235 236 237 238

Sl.No

External system Name 1 webMethods 2 webMethods 3 webMethods 4 webMethods 5 webMethods 6 webMethods 7 webMethods 8 webMethods 9 webMethods

Status Error Code Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail Fail 10100 10101 10150 80000 80001 90000 90001 90002 90003 99000 99001 99002 M048 M085 M092 M093 M147 M208 M2446 M260 M325 M520

10 webMethods 11 webMethods 12 webMethods 13 MARTENS 14 MARTENS 15 MARTENS 16 MARTENS 17 MARTENS 18 MARTENS 19 MARTENS 20 MARTENS 21 MARTENS 22 MARTENS

23 MARTENS 24 MARTENS 25 MARTENS 26 TRUST 27 TRUST 28 TRUST 29 TRUST 30 TRUST 31

Fail Fail Fail Fail Fail Fail Fail Fail

M615 M795 M964 TR0001 TR0002 TR0003 TR0004 TR0005

External system Error Message TNListSize must be between 1 and 60 The GeoLocation doesnt correspond to a District.

Transient No Yes

Siebel Error Code SBL10100 SBL10101 SBL10102 SBL10103 SBL10104 SBL10105 SBL10106 SBL10107 SBL10108 SBL10109 SBL10110 SBL10111 SBL10112

Service order number must be an integer between 1 and No 84900 The Telephone Number field [%0] should have the No following format: NPANXXYYYY An Address Alias ID should be a 20-digit numerical value. No The following field is required: [%0] The value of the field [%0] is not one of the allowed values. Validation failure on inbound request Validation failure on [%0] response An unexpected error occurred: %0 A connection to [%0] failed with the following error: %1 A connection to [%0] timed-out with the following message: %1 INVALID PHONE STATUS TELEPHONE HAS BEEN UPDATED INTERCEPT DATE VALID ONLY FOR STATUS I OR H INTERCEPT TYPE VALID ONLY FOR STATUS I OR H NO DATA HAS BEEN UPDATED RECORD HAS BEEN MODIFIED SINCE LAST VIEWED FIELDS INDICATED WOULD BE PROTECTED ON MARTENS SCREEN RECORD WAS DELETED BY ANOTHER USER CENTRAL OFFICE IS REQUIRED LINE EQUIPMENT IS REQUIRED No No No No No No Yes Yes

No

SBL10113 SBL10114 SBL10115 SBL10116 SBL10117 SBL10118

Yes Yes Yes

SBL10119 SBL10120 SBL10121

NO AVAILABLE TELEPHONES FOUND INTERCEPT TYPE MUST BE O, M, C, P, U OR X PHONE +++-++++ IS NOT VACANT OR RESERVED INVALID DISTRICT INVALID ORDER TYPE DRY DSL Number not found DRY DSL Number not Reserved No DRY DSL Numbers available for District

Yes

SBL10122 SBL10123

No No No No No Yes

SBL10124 SBL10125 SBL10126 SBL10127 SBL10128 SBL10129

Siebel Error Message Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. TBD Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction Failed.Please re-try. Transaction failed. Please contact Administrator. Session timed out. Please re-try. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator.

Comments

Is it only applicable to predetermined TN scenario?

This error code is removed in updated Specs

This error code is removed in updated Specs This error code is removed in updated Specs

This error code is removed in updated Specs This error code is removed in updated Specs

Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. Transaction failed due to Data issue. Please contact Administrator. TBD TBD Transaction failed due to Data issue. Please contact Administrator.

This error code is removed in updated Specs

Is this error indicates on retrying the transaction? Is this error indicates on retrying the transaction?