Fowad Aslam

Sr. ServiceNow Developer

Email: [email protected] Phone: (917) 994-0384

Professional Summary:
● 8+ years of IT experience including 7 years experience in ServiceNow Development, Analysis,
Testing, Implementation, Upgrades and maintenance.
● Implementation experience of various ServiceNow modules like ITSM, ITBM, GRC, ITOM, DevOps, SecOps,
and HRSD.
● Proactively involvement in HR Service Delivery HRSD and Governance Risk and Compliance GRC work-
shops and ServiceNow Community Events.
● Experience in designing technical solutions for I TOM implementation.
● Expertise in meeting deadlines a nd enabling the defectless delivery o f the product i n a timely manner for
ITSM and CSM products.
● Enabling customer satisfaction surveys across various modules like ITSM, ITBM, CSM, HRSD and ITOM.
● Proven experience in Configuration Management Database (CMDB) and I T Asset Management (ITAM) proj-
ects.
● Implementation experience of custom topics a nd topic categories in Virtual Agent Designer.
● Configuration experience of typical discovery projects including various complex activities like Pattern Design-
er, MID Server Hardening, Probes & patterns migration, and Classifier extensions.
● Integration of third-party systems with ServiceNow using REST APIs a nd Web Services.
● Active involvement of IntegrationHub, ServiceNow Store Connectors, H i Support Portal, NowLearning tool,
ServiceNow community and ServiceNow Open Forum discussion.
● Contribution to ServiceNow community in ITSM, CSM, GRC and ITOM related questions and answers.
● Proven experience on ITIL Framework, Security Framework, Business Management Process, Software Devel-
opment Lifecycle Process and Test Management.
● Implementation of Advanced ITSM features like Predictive Intelligence, AIOps, Performance Analytics, Virtual
Agent and Service Portals.

Skills
Products : ITSM, ITBM, ITOM, CSM, GRC, HRSD and SecOps. Versions : Eureka to Tokyo
Scripting: Java, JSP, Oracle DB, AngularJS, JavaScript, HTML5, and CSS. Integration Frame
Works: REST APIs and IntegrationHub.
IT Automations: AIOps, Predictive Intelligence, Flow Designer, IntegrationHub, and Workflows

Professional Experience:

Fannie Mae Jul 2021 to Present

ServiceNow Developer
● Implemented Security Incidents Response and Vulnerability Response in SecOps using Tenable I O and
Tenable SC Security tool integrations.
● Configured Vulnerability groups, Security groups, Security Analyst roles, Security Incident Assignment
Rules for SecOps project in the banking domain.
● Enabled Event Management for Solaris and AWS Webhook b y customizing the baseline event rules in
ITOM.
● Worked on Virtual Agent Implementation using Topic Designer for GRC, SecOps and ITOM.
● Worked on Custom playbook designs for HRSD, ITSM, CSM and ITOM Support.
● Integrated Jira and SAFe tools bi-directionally using REST APIs for Agile Development under ITBM module.
● Worked on solution designing and story estimation for ITSM, ITOM, GRC a nd SecOps.
● Configured Scripted REST APIs and custom script includes t o process response outputs from third-party
integrations.
● Implementation of Cloud Management integrated portal (ITOM) with Service Portal using HTML, CSS and
AngularJS.
● Worked on client scripts, business rules, script includes, workflows, script actions, a nd notification scripts for
ITBM module implementation including PPM.
● Worked on streamlining ITBM module b y migrating the existing process from Monday.com, Asana, PM3 and
Microsoft Project Planner.
● Implemented Workspace models in Agent Workspace and AIOps for ITOM a nd CSM.
● Implemented high availability and capacity workflows for Cloud Provisioning and Governance i n ITOM
modules.
● Implemented Threat Intelligence (SecOps) using Qualys Cloud tools for highly confidential banking
Configuration Item data.
● Worked on ServiceNow Discovery implementation for Cloud Resources from AWS a nd Azure C loud
● Worked on list and form customisation for Vulnerabilities i n SecOps.

Warner Media Oct 2020 to Jul 2021

ServiceNow Developer

● Implemented Human Resource Lifecycle Event Management for Promotion and Demotion processes under
HRSD.
● Worked on third-party integrations like Oracle HCM, CornerStone, TotalSum, Udemy a nd AdobeSign using
REST APIs and Integration Hub in HRSD.
● Developed custom widgets for HR Campaigns and News Broadcasts in user interactive experience in HRSD
Employee Center Portal implementation.
● Worked on AIOps a nd automatic case assignment for H R Services and HR Cases.
● Implemented Advanced Risk Assessment (ARA) and Integrated Risk Assessment (IRA) for GRC product
implementation.
● Worked on Business model development and process improvements for ITBM modules like Demand and
Project Management.
● Worked on Security Incident Response (SecOps) dashboard to display top 10 critical compromises and
detected incidents through automation.
● Worked on UI Action and U I Action groups for Customer Service Management (CSM) workspace.
● Implemented out-of-the-box solution for data reporting a nd case assignments in CSM implementation.
● Integrated ServiceNow with Salesforce ERP tools bi-directionally for better customer service experience and
bulk case imports using REST APIs.
● Worked on MID Server issues troubleshooting and resolution.
● Worked on Azure DevOps to maintain the source code and application development components.
● High-end implementation of Customer Service Management (CSM) for various industries in 200 plus
customers.
● Built custom applications using Application Studio and maintained application versions and source code
using GITHub DevOps.
● Built reports, filters, favorites, dashboards and data patterns for ITOM, GRC, and SecOps
implementation.

Atos (Part Time) Dec 2018 to Oct 2020

ServiceNow Developer

● Maintained high availability of MID Servers and monitored MID Server issues for I TOM and Automations.
● Implementation of ServiceNow ITOM Discovery for Network Devices like IP Routers, IP Switches, IP
Firewalls and Access Points.
● Imported existing HR Cases from legacy HR Management System to ServiceNow HRSD Case
Management.
● Maintained high availability of MID Servers and monitored MID Server issues for I TOM and Automations.
● Worked on Knowledge Management Implementation (ITSM) along with separate workflows t o publish
and retire knowledge in different knowledge bases.
● Implementation of ServiceNow ITOM Discovery for Network Devices like IP Routers, IP Switches, IP
Firewalls and Access Points.
● Imported existing HR Cases from legacy HR Management System to ServiceNow HRSD Case
Management.

Synchrony Nov 2016 to Nov 2018

ServiceNow Admin / Developer
● Implemented Incident Management process formatter based on Process defined in ITSM.
● Worked on ITIL Framework migration projects for ITSM implementations.
● Configured scheduled jobs to import and transform data from LDAP Server Integration.
● Worked on scheduled jobs to retire the knowledge articles automatically and send an email notification to the
author and knowledge admins.
● Worked on Agent Operator Workspace (ITOM) to display outages related to the Configuration Items and
integrated with Change Management Process in ITSM.
● Worked on custom change approval workflows including conflict properties for Windows Server Team a nd
Linux Support Group.
● Worked on custom ITSM linking buttons on Incident form to create problems, changes and service requests.
● Written background scripts to test the business rules and workflow scripts for ITSM a nd CSM.
● Worked on project management workflows and service catalogs i n ITSM.
● Defined assignment rules and a custom priority lookup rules for Incident Management, Problem Management
and Change Management.
● Worked on Tango Integration with ServiceNow for Mobile Device Allocation globally using REST APIs.
● Implemented Change Management Risk Calculation scripts and conditions based on impact and risk setup
by Services and Configuration Items (CMDB)
● Imported CMDB data as well as foundational data using import Sets, a nd transform maps.

Slalom (Part Time) Jul 2016 to Nov 2016

ServiceNow System Administrator

● Imported CMDB data as well as foundational data using import Sets, a nd transform maps.
● Imported and exported Active Directory integrated data, performed Active Directory mismatch to clean the
junk information.
● Worked on scheduling of ITSM related reports, shared custom reports and dashboards for ITSM and System
Administration
● Monitored ServiceNow Support queue and worked on enhancement and defects for IT Service Management.
● Monitored MID Server, LDAP Server and Integration logs to track the issues and errors during System

Education
● Bachelors in Computer Science,
Hunter College – Jun 2016