Student Guide

INTRODUCTION TO ONLINE RESOURCES

Date: 19.Jun. 2020 By: Technical Support Team

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Introduction to Online Resources

Table of Contents
1​ Introduction 4

​2​ Definitions 4

​3​ Login Troubleshooter 4

​4​ VLE Browser Support 5

5​ VLE Login Page 6

​5.1​ Login Instructions 6
​5.2​ First Time Access 7
6 VLE password Reset 9

​7​ Home Page 12

8​ User Menu 13

9​ Dashboard 14

10​ Profile 15

11​ Grades Overview 15

12​ Navigation Drawer 16

13​ Finding your course 16

​14​ Course Navigation 17

​15​ Course Main Area 18

16​ Course Contacts Block 19

17​ Calendar 20
​17.1​ Add Events to the Calendar (User events) 21
17.2​ View the Events 22

18​ Messages 23
​18.1​ Sending messages 24
18.2​ Messages Area 25
18.3​ Adding and messaging contacts 26
18.4​ Deleting Messages 27
19​ Preferences 28
19.1​ Edit profile 28
​19.1.1​ Preferred Language 28
​19.1.2​ Forum Preferences 28
​19.1.3​ Editor Preferences 29

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​19.1.4​ Calendar Preferences 29

​19.1.5​ Message Preferences 29
19.1.6​ Notification Preferences 29
​20​ Assignments 30
​20.1​ Accepting the Turnitin Agreement 30
​20.2​ Submitting an Assignment 31
20.3​ Submission notifications 36
20.4​ Viewing the Similarity Report 37

21​ Forum 38
​21.1​ Getting familiar with the VLE forum 38
​21.1.1​ Main Area 38
21.1.2​ Autosave 39
​21.2​ Using VLE forum 39
​21.2.1​ Creating new thread 39
21.2.2​ Edit thread 41
​21.2.3​ Thread navigating 41
​21.2.4​ Reply to post 42
​21.3​ Subscription 42
​21.3.1​ Forum Subscription 42
​21.3.2​ Thread subscription 43

22​ Support Information 44

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1​ Introduction
The main aim of this guide is to provide students with an introduction to the University’s online
resources and more specifically the Virtual Learning Environment (VLE).
Our university is using a virtual learning environment called Moodle to model authentic, real-world
education by integrating a set of virtual concepts for classes, examinations, resources, etc.
The guide uses pictures with captions for a better understanding of what is being described. When
arrows and numbers appear near the pictures, simply follow the sequence in the description. All pictures
are identified by their topic name and number, therefore, some instructions may refer to a specific
picture number.

​2​ Definitions
1. VLE:​ It stands for Virtual Learning Environment, where you will be reading, submitting your
assessments and interacting with your teachers and classmates. You will gain access to the VLE
only when you successfully register to at least one module.
2. Email / Username:​ It is your personal email address you have used to register with us. If you
have requested to change your email address in our records, then you would use the new email
address as your username.
3. Password:​ It is the password you received via email when you applied for the university. In
case you have changed that password, the latest password you have entered would be the valid
one.

​3​ Login Troubleshooter

If you are unable to log in to your account, first make sure you log into the VLE. ​Definitions​ mentioned
above may help you with that.
Then make sure that:
● You are using the correct URL:
○ For VLE: ​https://vle-uel.unicaf.org
● For a username, you are using your ​personal email address​ which you have used to register with
us. If you’ve requested to change your email address in our records, then you would use the
new email address as your username.
● You are using the ​correct password​ which was sent to you in the registration email (If you have
changed it, then use the new password you have selected). If you cannot find the email in your
email inbox, make sure to check your spam/junk folder.
● You are entering your password with upper and lower case letters where needed. ​All passwords
are case sensitive.
● If you are copying and pasting the password, make sure that ​no extra spaces are being copied​ on
the sides.
If you are already doing all of the above and still facing issues, you may proceed with resetting your
password and follow the instructions mentioned in ​VLE Password Reset​.

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​4​ VLE Browser Support

Browser Minimum Recommended Notes

version version

Google Chrome 30.0 Latest Recommended.

Mozilla Firefox 25.0 Latest

Apple Safari 6 Latest

Microsoft 9 Latest Version 10 is required for drag-and-drop

Internet Explorer uploading of content from outside the
browser into Moodle

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5​ VLE Login Page

The login page appears after you navigate to ​https://vle-uel.unicaf.org​ . At this point, you are not logged
into the system.

Access to the VLE is granted to whomever has been registered to any module at least once.
If a student has not registered to at least one module yet, then access to the VLE is not provided at
that point.

Image 1: VLE Login Page

​5.1​ Login Instructions

1. Type in your email address in the ​“Username”​ input field. ​(​Def​: 3)

2. Type in your correct password in the​ “Password”​ input field. ​(​Def​: 4)
3. Then click on the ​“Log in”​ button.

Note:
If you forgot your ​VLE​ password, you can reset it by using the ​“Forgotten your username or
password?”​ link located on the login page. ​(Ref: ​VLE Password Reset)​

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​5.2​ First Time Access

VLE account - Login Credentials
After you have successfully registered to your​ first module​, you will receive an email with your
credentials as shown below. ​(Image 1)

Image 1: First Time Access (VLE account - Login Credentials)

● Click on the “Link Address” to navigate to the ​VLE Login Page​.

● Then use the username and password provided in the email to log in.

When copying your credentials from the email, make sure that you do not copy any extra spaces on the
sides.

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Password Change
Once you log in for the first time you will need to change your password to proceed further.

Image 2: First Time Access (Password change)

1. In the ​“Current password”​ box ​(1)​, enter the password you received in the email. ​(Image 1)
Make sure there are no spaces before or after the password when you copy and paste it.
2. In the ​“New password”​ box ​(2),​ t​ ype in your new password which must follow specific criteria
(4).​ ​(Image 2​)
3. In the ​“New password (again)”​ box ​(3),​ type in your new password again to confirm it.
4. Requirements for the system to accept your password.
5. To save your changend password, click on the ​“Save changes“​ button.

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6 VLE password Reset

First navigate to the login page: ​https://vle-uel.unicaf.org​, then click on the ​“Forgot your username or
password?”​ link. ​(Image 1)

Image 1: VLE Password Reset (link)

Type in your email address in the ​"Search by email address"​ box. Use the email address which you have
used to register with us.

Image 2: VLE Password Reset (request)

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Once you click the ​“Search”​ button you will view the following message as shown on the image below.
Click ​“Continue”​.

Image 3: VLE Password Reset

Password reset request email

You will receive an email with instructions, where you will need to click on a link (red box below) in
order to proceed further.

Image 4: VLE Password Reset (email sample)

In the next screen, type in your new password twice, next to the ​“New password” (1)​ and ​“New
password (again)” (2).​ Make sure to meet the password criteria ​(3)​, otherwise, your new password will
be rejected.

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Image 5: VLE Password Reset (set new password)

Once you click ​“Save changes” (4),​ your new password will be set and you can use it to log in.
You will be automatically logged in to your VLE account.

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​7​ Home Page

The VLE Home Page is the first screen you will see after logging in to your account on the University’s
Virtual Learning Environment.

Image 1: Home Page

The colors of the boxes on Image 1 are associated with the colors of the headings below.

Header
In the header, you will see the “​Navigation bar”​, from which you have quick access to the “​Courses
menu”​, the ​“Bell icon”​ where you will see your notifications, the ​“Speech bubble​ ​icon”​ where you can
quickly access your messages and the “​User menu”​. From the user menu, you can access the dashboard,
your profile page, your grades, your messages, your preferences and the ​Help Center ​which contains
useful information.

Left-Column
Here you can see the ​“Navigation drawer”​. In the Navigation drawer, you will find the “​Dashboard”​, the
“Calendar”​,​ ​the ​“Private files”​ and the​ “My Courses”​ category which will only show when you have
access to at least one module.

Center-Column, Main Content

At the homepage, this area will inform you about announcements related to the University, such as,
scheduled maintenance, updates, announcements, and so on.

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8​ User Menu
The user menu is located on the top right side of the page next to your image. Just click on your name
and the menu will drop down.

Image 1: User Menu

Dashboard Course overview, VLE Clock, Calendar

Profile View or edit your profile details, grades overview, forum posts.

Grades Course grades

Messages VLE message system

Preferences User account preferences

Help Center Help Center provides VLE guidance, student guide and FAQ

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9​ Dashboard
In the “Dashboard” page you are able to see your courses and your progress in each course. Here you
can also find the Clock block which shows the server time the platform operates on. The calendar block
can be found here as well.

You may access the dashboard either from the ​“​Navigation Drawer​”​ or from the ​“​User Menu​”​.

Image1: Dashboard (Main view)

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10​ Profile
The “Profile” page may be reached from the ​“​User Menu​”​ (top right) and then by clicking on Profile.
Click the “Details” tab and you can edit your profile, upload your photo, etc. You can also view your
forum posts and forum discussions as well as accessing the Grades overview.

Image 1: Profile

11​ Grades Overview

By clicking on the Grades button you will navigate to view the course you are currently taking or view
and check the final grade of other courses you have completed.

You can access your grades overview for all courses via the ​“Grades”​ link in the ​“U​ ser Menu​”​ (top right
of each page). This lists all courses you are enrolled in. If you click on a course name, you will be taken to
your user report, showing activities and their grades in that course.

Image 4: Grades overview

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12​ Navigation Drawer

The navigation drawer allows you to navigate easily through the VLE. It
can slide open or close when you click the “hamburger menu icon” ​(1)
in the top left corner.

Under “​My Courses” (2)​, you will see the courses you currently have
access to.

Once you are in a course, the navigation drawer allows you to see
other course participants, your grades, and will allow you to jump to a
section in your course.

Image 1: Navigation Drawer

13​ Finding your course

You can access your course by clicking on "Courses" and then click "All courses" at the top left corner of
the Front VLE page.

Image 1: Finding your course

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You will view the "Search" box. Simply type in your Offer ID (#####), click “Go” and you will find your
course.

Image 2: Finding your course

​14​ Course Navigation

Your course navigation explained in detail.
1. Course Sections - all the courses are divided into sections for better organization of material. By
clicking the expand arrow and then on a section you will view the specific section faster without
the need to scroll down.
2. Participants are the teachers and students who
are part of the course.
3. Grades: By clicking here you are able to view
your grades for the course.

Note that the course navigation appears only when

the course is being accessed and it is positioned at
the top of the site navigation in the navigation
drawer.

Image 1: Course navigation

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​15​ Course Main Area

Our course shells are arranged in a three-column format. The center column displays all the course
content divided into sections. The left column contains the navigation drawer that you can slide in and
out by using the hamburger menu. The right column displays blocks that provide access to various
course features.

Image 1: Course main area

The center column of the course main area is the most important column, as it contains all module
material as well as announcements, contacts, and events.

The center column of the course main area has two parts:
a) The ​first part​ is the general introduction message accompanied by introductory material
relevant to the course.

Image 2: Course main area (welcome message)

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b) The second part​ is the topic section. Each topic is easily identified by the grey background color
behind each topic’s title. The user has the option to Open all or Close all topics at once by using the
buttons shown in the image below. Each section has its own introductory text and a number of different
types of files such as PDF’s, audio recordings, videos, presentations, word documents, text files, and
links to other sites.

Image 3: Course main area (sections)

16​ Course Contacts Block

The Course Contacts block works in concert with the VLE messaging system.
The main purpose of the Course Contacts block is to provide an easy way to communicate with fellow
students and instructors. This block is located only in the module area (bottom right corner) since each
course has different participants.

1) Messaging VLE instant messaging system

2) User Status Online Indicates when a user is online
3) User Status Offline Indicates when a user is offline
In order to send a VLE message to a contact, you have to click on
the dialog icon ​(1)​ located under each contact’s name. A new
page will open where you can compose the message and click
on the Send Message button.

Image 1: Course Contacts Block

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17​ Calendar
In the calendar, you can view your deadlines for assignments and quizzes, chat times and other course
events or you can create your own events.

Calendar events are divided in five categories.

1) Site Events:​ These events are global and visible to every user in the VLE.

2) Category Events:​ These events are related to a specific category and are only visible to the
participants of that category.

3) Course Events:​ These events are related to a specific course and are only visible to the
participants of that course.

4) Group Events: ​ Students and Instructors of a specific module are part of a group. These events
will be visible only to people belonging to this group.

5) User​ ​Events: ​User scheduled events are only visible to the user who has created the event.

6) Other Events: ​These events are related to general events that are not associated with the other
mentioned events.

Image 1: Calendar (main view)

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​17.1​ Add Events to the Calendar (User events)

To open the calendar, ​first​ click on the ​“Calendar” (1)​ link from the navigation drawer, then click on the
“New event” (2) ​button.

Image 1: Add Events to the Calendar (User events)

Step by step of creating a new event

Image 2: Add Events to the Calendar (User events)

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General

1) Event title Type in the title of the event.

2) Date Start date of the event.

3) Type of event You are allowed to create only 'user' events.

4) Description It's optional, but you can describe the event as well.

Duration

5) Without duration Instant event, no continuation

6) Until Specify the end date of an event

7) Duration in minutes Specify the minutes an event would last

Repeated events

Check the box if you wish the event to repeat on a weekly

8) Repeat this event
basis

Specify for how many weeks the event should last or

9) Repeat weekly, creating altogether
repeat itself

10) Save Click to create the event

17.2​ View the Events

Click on “Calendar” in the “Navigation Drawer”. There you will see the event you added on the calendar.

Calendar Block​ (​Image 1)​ . As you can see from the

image, we have scheduled an event on 13-Nov-20,
that is why the ‘13’ on Friday is highlighted. If you
choose an event to have an end date, then you will
see that the last day is also highlighted.
1) ​Hover with your mouse over the highlighted day. In
this case, it’s ‘13’.

2) ​A label should appear.

Image 1: View the Events

Upcoming Events Block ​(Image 2).​ As the name of the block suggests, you are able to view upcoming
events. As you can see in the image, our event starts “Today” and ends today.
3) ​Navigate to the calendar and view all the upcoming events.

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4) New Event​ takes you straight to “​Add Events to the Calendar​” ​(image1).​

Image 2: View the Events

18​ Messages
You can send instant messages to your Instructors or your fellow students directly in the VLE. The VLE
messaging system notifies you when there are new posts in forums (if you are subscribed), assignment
submissions etc.

New messages are highlighted with a number in the messaging menu at the top of the screen:

Image 1: Messages (new message)

Note that the number indicates the number of people who have sent new messages, and not the
actual number of new messages​. 

By clicking the ​“speech bubble icon” (1)​ new messages are shown, go to your preferences page ​(2)​,
view contacts ​(​3)​ ​, starred messages ​(4)​ private messages (​ 5) ​and to view all messages ​(6)​.

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Image 2: Messages (quick messages view)

You can access the messages from the user menu located at the top right hand corner of the page ​(1)​.
Then click on the ​“Messages”​ ​(2)​ option.

Image 3: Messages

​18.1​ Sending messages

Messages may be sent from a number of locations:
● By typing in the search box the name of the person from the Message menu as in the screenshot
above​ (image 2)​ and then searching for a user.
● By clicking the “​Messages​” link in the user menu ​(image 3).
● By clicking on a user's name or picture in a course, for example in a forum thread
● From the ​“​Course Contacts Block​”​.

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18.2​ Messages Area

To view the contacts and messages you need to click on the speech bubble icon next to your picture on
the top right side or click “​Messages​” located in the “​User Menu​” and you will be navigated to the page
with the messages and contacts as shown below.

You will view the Messages list.

Image 1: Messages Area (main area)

1) Search messages by typing a user’s name.

2) Here you can view the discussions you had with other users.
3) By clicking the name of a user you will navigate to another page where you can add the user in
your contacts.
4) By clicking “​...”​ you are given more options.
5) By clicking “​Contacts​” you will view the list with your contacts.
6) Write here to message a user and click “​Send​”.

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18.3​ Adding and messaging contacts

To add a contact, click on the contact’s name or picture and you will see a screen similar to the one
below.

Image 1: Adding and messaging contacts

1. Click “B​lock user​” to block a user and not receive their VLE messages.
2. Click the “​Add to contacts​” to add them to your contacts.

Contacts may be accessed from the ​“Contacts” (1)​ link and then either messaged, blocked or removed
(2)​.

Image 2: Adding and messaging contacts

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18.4​ Deleting Messages

Messages may be deleted by clicking on the message you want to delete and then clicking the “Bin” icon
under the messages.

Image 1: Deleting Messages

Note that messages of a particular user can only be deleted, and not messages of other users involved
in a conversation.

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19​ Preferences
​ ser Menu​)​ , and then click on the
To access your preferences, click on the “​User menu”​ ​(Ref: U
“Preferences”​.

Image 1: Preferences

19.1​ Edit profile

Here you can add your profile photo, add a description, set how you wish your email to be displayed,
and view several other actions about profile details.

​19.1.1​ Preferred Language

Note that changing your preferred language here will affect the Moodle interface.

​19.1.2​ Forum Preferences

Email digest type
This setting determines how you receive any posts from Forums where you are subscribed, allowing you
to receive messages individually or on a daily basis.
Forum auto-subscribe
This setting lets you decide if you want email copies of posts that are added to forums. If you set this to
subscribe, the system will automatically email you copies of new posts in discussions that you post in,
unless you manually override it when posting.

Forum tracking
Enabling forum tracking means highlighting the posts you have not read yet, which should improve your
forum navigation.

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​19.1.3​ Editor Preferences

This can usually be left as “Default editor”. The default is the “Atto editor”.
If you find that your browser is not letting you edit text, change this setting to “Plain text area”.

​19.1.4​ Calendar Preferences

Choose how the calendar should operate based on the preferences you select.

​19.1.5​ Message Preferences

Along with a visible alert to new messages in the messaging menu, users can configure how they are
notified of new messages from their message preferences page, accessed from the user menu or the
gear icon located next to the search box in Messages.

​Image 1: Message Preferences

I​mage 2: Message Preferences

19.1.6​ Notification Preferences

Notifications alert you about new events in Moodle such as new forum posts or feedback on your
submitted assignments.

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​20​ Assignments
Important note:
In case a student is unable to upload his/her assignment on the VLE, he/she must immediately send
an email to his/her tutor informing him/her about any technical issues and attach the assignment file
as evidence. The student should also contact the Technical Team, informing them about the technical
issue. Please be as descriptive as possible when reporting a technical issue.

​20.1​ Accepting the Turnitin Agreement

If you haven’t accepted the Turnitin agreement before, you will need to accept it (this is done only
once), in order to proceed with the upload and the submission of your document.

After clicking on the “Add submission” button in the assignment activity, you will see the following
message, indicating where you need to click on.

Image 1: Accepting the Turnitin Agreement

Then a pop-up will show up with the agreement where you will need to agree by clicking on the ​“I
agree”​ button.

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Image 2: Accepting the Turnitin Agreement

**If you are having issues viewing the Turnitin agreement please try using a different browser or clear
your browser cookies and caches.Some mobile devices might have issues viewing the whole
agreement so it is recommended to use a computer device**

​20.2​ Submitting an Assignment

Step 1: ​Click on the assignment link. ​Image 1: Submitting an assignment

You should then see a screen similar to the image below.

Step 2: ​Click the ​“Add submission” ​button ​(1) ​to bring up the file upload page.

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Image 2: Submitting an assignment

Step 3: ​Upload and save the file.

Note: ​Saving your file does not mean that you have submitted it for marking (Image 2).

There are two ways to upload a file. Based on the requirements shown at the top of the box ​(2)​ you can
see the maximum allowed size for the specific assignment and the allowed number of files you can
upload simultaneously. You can browse for a file ​(3) ​or drag-and drop the file ​(4) ​from your desktop or
folder to the big blue arrow where it says ​“You can drag and drop​ ​files to add them”.

When the upload completes and your file(s) appear in the ​Files area​, click the ​“Save changes” ​button
(5)​.

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Image 3: Submitting an assignment

There are some assignments that are restricted to specific file type(s), meaning that you are allowed to
submit only a specific file type(s). As shown in the image below (image 4) for example, here the
assignment accepts five different file types to be submitted.

Note:​ This does not mean that you need to submit all five types. You can choose one file type to submit.

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Image 4: Submitting an assignment

Step 4: ​Revise, edit or submit.

Your document has been saved as a draft ​(1)​. That means you have the opportunity to revise your
document until the due date. ​Please do not forget t​ o submit for marking before the due date. When you
submit the document, your tutor will know that it’s ready for marking.
If the assignment link has Turnitin enabled, your document will be checked for plagiarism. You should
see the ​“Turnitin status: Queued”​ below the document that you have uploaded ​(2)​. Come back later to
see your ​“Turnitin status”,​ if the similarity report is too high you can edit your submission until you are
satisfied with the result.
To edit your submission click ​“Edit submission” (3)​. This will take you back to ​“Step 3”​, where you can
replace your document. Click on your document then click on the delete button and then the update
button. After that upload a new document, as described above in “Step 3”.
To remove your submission click ​“Remove submission” (4)​. This will remove your assignment
submission but the assignment will remain as draft. You will then need to click the ​“Edit submission”​ to
upload the new document.

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Image 5: Submitting an assignment

When you finish with the revisions you may have made, you must finalise your submission. To submit
your document for marking, click the ​“Submit assignment” (5) ​button.

Step 5: ​Click the ​“Continue” ​button. Once you finalise your assignment submission, you will not be able
to make any other changes on it.

Image 6: Submitting an assignment

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20.3​ Submission notifications

Upon successful submission, you should receive a receipt email that the assignment has been submitted
successfully.

Image 1: Submission notifications

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20.4​ Viewing the Similarity Report

Click on the assignment link where you have previously uploaded and saved your assignment, and you
should see the similarity report ​(1)​ below your assignment. You can also click on the similarity report ​(1)
to view the full report.

Note:​ Only If the Turnitin is activated on that specific assignment, you will be able to view the similarity
report.

Image 1: Viewing the Similarity Report

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21​ Forum
The forum activity module enables participants to have asynchronous discussions i.e. discussions that
take place over an extended period of time. The “​Announcements Forum​”though, is an exception, due
to the fact that it is not made for discussions, but for providing students with information relevant to the
course i.e. different announcements and news, generated only by the teachers. Therefore, you may not
reply nor create a discussion there.

A single discussion is also called a "thread", or topic.

​21.1​ Getting familiar with the VLE forum

Forum Icon:

Forum name can be anything (Discussion for instance).

​21.1.1​ Main Area

To enter the forum main area click on the forum activity.

Image 1: Forum (link)

After you click on the forum link you will see a screen similar to the image below.
1. Button for adding new thread to the forum.
2. This is the search engine of the forum.
3. Title of the thread (click to open).
4. Author of the thread.
5. Shows how many replies the thread has.
6. The settings of the forum.
7. The blue icon indicates you are subscribed to the thread; you can click to unsubscribe.
8. The greyed icon indicates you are not subscribed to the thread; you can click to subscribe.

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Image 2: Forum (main area)

21.1.2​ Autosave
While you are writing a new thread, you may notice that below the text editor the notification

appears every minute, and informs you that the thread you are writing got saved.
To retrieve the saved thread, simply start a new thread, and you will see your thread recovered and the
following notification below the text editor,

​21.2​ Using VLE forum

​21.2.1​ Creating new thread

While you are in the forum main page click on the

button.

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1. Write your thread’s title.

2. Write your message.
3. Choose whether you want to be subscribed to your own thread and receive notifications when
someone replies back, or to be unsubscribed and to not receive any notifications about this
thread (not recommended).
4. Here you can attach a file to your thread by simply dragging and dropping into the upload box
area, considering the restrictions of the course mentioned above the upload box.
5. And finally when you are done click on the “Post to forum” button.

Image 1: Forum (Creating new thread)

You will see a success message informing you that you have 30 minutes to make changes to your post.

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Image 2: Forum (success message)

21.2.2​ Edit thread

In case you want to edit your post and you still have time, first you need to open the thread. Click on the
title ​(1) ​to open the post.

Image 1: Forum (open the thread)

Then at the bottom right-hand corner of your post, you will see ​Edit​, ​Delete​ and ​Reply​. Click on ​Edit​ and
you will see the form to edit the post.

Image 2: Forum (Edit thread link)

​21.2.3​ Thread navigating

To open a thread you need to click on its title when in the main forum area.

1. This is the title of the forum.

2. This is the title of the thread.
3. Here you can subscribe to the current thread.
4. Navigate to the previous thread.
5. Change the way you view the thread.
6. Here you click to reply to that post.

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​Image 1: Thread navigating

​21.2.4​ Reply to post

At the bottom right-hand corner of the post you can see the reply link ​(Image 1: Thread navigating -
Arrow 6)​. By clicking on it you will be navigated to a page with a text editor. The process for replying is
the same as creating a new thread ​(see ​Creating new thread​ above)​.

​21.3​ Subscription
You can subscribe either to the whole forum and receive notifications from all of the threads or you can
subscribe to one or multiple individual threads of your interest (recommended).

​21.3.1​ Forum Subscription

To subscribe to a forum click on the gear icon located at the top right side.

Image 1: Forum Subscription

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The link will change to “Unsubscribe from this forum”, and of course by clicking it again, you will be
unsubscribed.

​21.3.2​ Thread subscription

To subscribe to an individual discussion you need to click on the icon and once it turns blue you are
subscribed at the end of the line of the discussion.

Image 1: Thread subscription

To unsubscribe you need to click on the icon and once it turns grey you have unsubscribed.

Image 2: Thread subscription

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22​ Support Information

If you have general questions, please take a look at our ​SIS Help Page​ using the following link:
https://sis-uel.unicaf.org/help​ where you will find useful information such as the ​FAQ​ page which
contains answers to the most frequently asked questions.

If you have VLE related questions, please take a look at our ​Student Help Center​ using the
following link: ​https://vle-uel.unicaf.org/course/view.php?idnumber=help

Finally, if neither the ​SIS Help Page​ nor the ​Student Help Center​ could help, please contact us
using this link: ​https://sis-uel.unicaf.org/help/support​.
In order to help you and to respond efficiently to your message, please make sure to include a
meaningful subject line, keep your message focused, and be as descriptive as possible.

Please allow 24 to 48 hours (during working days) for a reply.

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