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    Final Exam Questions

    Uploaded by

    Nyko Martin Martin
    This document provides 62 questions to help students prepare for their final exam on quality management. The questions cover a range of topics including the differences between products and services, the dimensions of quality, quality assurance, quality control, statistical process control, process capability, quality management systems, and more. The questions are multiple choice or require short answers and will assess students' understanding of key quality management concepts and terminology.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Final Exam Questions

    Uploaded by

    Nyko Martin Martin
    69 views3 pages
    This document provides 62 questions to help students prepare for their final exam on quality management. The questions cover a range of topics including the differences between products and services, the dimensions of quality, quality assurance, quality control, statistical process control, process capability, quality management systems, and more. The questions are multiple choice or require short answers and will assess students' understanding of key quality management concepts and terminology.

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    © © All Rights Reserved

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    This document provides 62 questions to help students prepare for their final exam on quality management. The questions cover a range of topics including the differences between products and services, the dimensions of quality, quality assurance, quality control, statistical process control, process capability, quality management systems, and more. The questions are multiple choice or require short answers and will assess students' understanding of key quality management concepts and terminology.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    69 views3 pages

    Final Exam Questions

    Uploaded by

    Nyko Martin Martin
    This document provides 62 questions to help students prepare for their final exam on quality management. The questions cover a range of topics including the differences between products and services, the dimensions of quality, quality assurance, quality control, statistical process control, process capability, quality management systems, and more. The questions are multiple choice or require short answers and will assess students' understanding of key quality management concepts and terminology.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    BUSD 2027

    Final Exam: Preparation

    Instructions
    • These questions are meant to help you prepare for your final exam

    Questions
    1. What is the difference between a product and a service?

    2. State the three spheres of quality.

    3. ________ refers to the efficiency with which a product achieves its intended purpose.

    4. What is the mode of the following dataset: 3, 2, 4, 4, 5, 1, 3, 7, 8, 3, 10?

    5. A process chart used to monitor the average of the characteristic being measured is known
    as______

    6. What are the dimensions of product quality?

    7. What are the dimensions of service quality?

    8. If you select a physician based solely on reputation, you are basing your decision on which of
    the following dimensions of service quality?

    9. ________ is a decision-making skill demonstrated by the ability to draw conclusions based on


    data.

    10. To ________ means to sample in such a way that every piece of product has an equal chance of
    being selected for inspection.

    11. Process stability means that the variation we observe in the process is ________ variation.

    12. In a control chart, occurred if five points are in succession, either all above or below the center
    line, we say a _____________ has occurred.

    13. What are the steps in performing quality function deployment?

    14. Briefly discuss the contribution of Philip Crosby to quality

    15. Briefly discuss the contribution of W. Edwards Deming to quality.

    16. State 6 key components found on a project charter.

    17. A member of top management who is a resource to a project team and ensures that the project
    team has access to a decision maker is known as_________

    18. What is quality assurance?

    19. What is quality management?


    20. What is three-way matching?

    21. What is quality control?

    22. What is top management as per ISO 9001:2015?

    23. What are “interested parties” as per ISO 9001:2015?

    24. What are “requirements” as per ISO 9001:2015?

    25. Distinguish products versus services as per ISO 9001:2015.

    26. As per ISO 9001:2015, what does the element focusing on context looks at?

    27. How is “top management” expected to demonstrate leadership and commitment with respect to
    the QMS?

    28. As per ISO 9001: 2015, what are some of the key information that organizations need to make
    sure their employees are aware of?

    29. As per ISO 9001: 2015, quality is 80% planning and 20% communication, true or false?

    30. What is the essence of internal audits?

    31. What must an organization do for each internal audit?

    32. What is process capability?

    33. Who is a project leader?

    34. What are the purposes of a sequence and interaction diagram?

    35. What is a schedule management plan?

    36. What should be included in a human resource management plan?

    37. What should be included in a procurement and cost management plan?

    38. What should be included in a change management plan?

    39. What should be included in a communication plan?

    40. What is the ideal make-up of a process action team (PAT)?

    41. What details must be included in a process map?

    42. Step 4 of QMS implementation speaks to training. What are the key steps involved in training?

    43. You have been hired as a Quality Consultant to do a follow-up on the implementation of the
    QMS of XYZ Ltd. What actions would you take, assuming you were hired just after the
    implementation had gone live?

    44. In advance of a QMS project launch, only key people should be informed, true or false?

    45. Differentiate between stated and implied customer requirements.

    46. State the legal requirements that are established by society.


    47. The simple definition of quality implies “the customer’s definition of quality is the only one that
    counts”, true or false?

    48. What is the knowledge gap as per the Gap Model of Quality?

    49. How is quality defined as per ISO 9001:2015?

    50. What is a normal distribution?

    51. State one reason why statistics could sometimes be unreliable in the workplace.

    52. What is systematic sampling?

    53. In interpreting control charts, what are some signals that might be of concern to you?

    54. What is a process run?

    55. What is a process drift?

    56. From a control chart, how can you determine that a process is displaying erratic behavior?

    57. Why is it necessary to perform a process capability study?

    58. What is a world-class capable system?

    59. What is a check sheet?

    60. What is a balanced scorecard?

    61. A soda manufacturing company produces bottled soda with the intention of the volume of each
    bottle to be between 30cl and 36cl. 10 bottles are sample for inspection each day and for 10
    days. The grand mean of the all the sampled bottled volumes is 33cl and the estimated standard
    deviation is 3. Compute the capability index of this process.

    62. Is the above process capable? Why or why not?

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