Dell P2018H

User’s Guide

Monitor Model: P2018H

Regulatory Model: P2018Hc
 NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks
are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.

2017 – 09   

Rev. A00
Contents

About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Package contents . . . . . . . . . . . . . . . . . . . . . . 6
Product features . . . . . . . . . . . . . . . . . . . . . . 8
Identifying parts and controls . . . . . . . . . . . . . . . 9
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Monitor specifications . . . . . . . . . . . . . . . . . . . 13
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . .14
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . 14
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . .15
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . 15
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . 16
Environmental characteristics . . . . . . . . . . . . . . . . . . . .17
Power management modes . . . . . . . . . . . . . . . . . . . . . .18
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Universal serial bus (USB) interface . . . . . . . . . . . 23
Plug and play capability . . . . . . . . . . . . . . . . . . 26
LCD monitor quality and pixel policy . . . . . . . . . . . 26
Maintenance guidelines . . . . . . . . . . . . . . . . . . 26
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 26

│  3
    
Setting up the monitor . . . . . . . . . . . . . . . . . . . . . . . . . 27
Attaching the stand . . . . . . . . . . . . . . . . . . . . . . 27
Connecting your monitor . . . . . . . . . . . . . . . . . . . 29
Organizing cables . . . . . . . . . . . . . . . . . . . . . . . 31
Disconnecting the monitor stand . . . . . . . . . . . . . . . 32
Wall mounting (optional) . . . . . . . . . . . . . . . . . . . 33
Operating your monitor . . . . . . . . . . . . . . . . . . . . . . . . . 34
Power on the monitor . . . . . . . . . . . . . . . . . . . . . 34
Language options . . . . . . . . . . . . . . . . . . . . . . . 34
Using the front panel controls . . . . . . . . . . . . . . . . . 35
OSD controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the on-screen display (OSD) menu . . . . . . . . . . . 37
Accessing the Menu System . . . . . . . . . . . . . . . . . . . . . . 37
OSD warning messages . . . . . . . . . . . . . . . . . . . . . . . 48
Setting up your monitor . . . . . . . . . . . . . . . . . . . . 51
Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . .51
Using the Tilt, Swivel, and Vertical Extension . . . . . . . . 52
Tilt, Swivel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Vertical Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Rotating the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . 57
Common problems . . . . . . . . . . . . . . . . . . . . . . . 58
Product-specific problems . . . . . . . . . . . . . . . . . . 60

4  │  
 Universal serial bus (USB) specific problems . . . . . . . . . 60
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Safety Instructions . . . . . . . . . . . . . . . . . . . . . 61
FCC notices (U.S. Only) and other regulatory information 61
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . 62

│  5
    
About your monitor
Package contents
Your monitor ships with the components shown in the table below. If any
component is missing, contact Dell technical support. For more information see
Contacting Dell.

NOTE: Some items may be optional and may not ship with your monitor.
Some features or media may not be available in certain countries.

Monitor

Stand riser

Stand base

Power cable (varies by country)

6  │   About your monitor

 VGA cable

DP Cable

USB 3.0 Upstream Cable

(Enables the USB Ports on the
Monitor)

∞∞ Drivers and Documentation

Drivers and Utilities

Dell™ P2018H Monitor

Contents:
media
• Device drivers
THYJTA00
• Quick Setup Guide

∞∞ Quick Setup Guide

• User's Guide
• Dell Display Manager Software
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P/N THYJT Rev. A00 .A

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September 2017 ©

Made in China

∞∞ Safety and Regulatory

Information

About your monitor   │  7

Product features
The Dell P2018H flat panel display has an active matrix, Thin-Film Transistor (TFT),
Liquid Crystal Display (LCD), and LED backlight. The monitor features include:
∞∞ P2018H: 49.5 cm (19.5 inch) viewable area display (measured diagonally).
1600 x 900 resolution, plus full-screen support for lower resolutions.
∞∞ Plug and play capability if supported by your system.
∞∞ VGA, HDMI and DisplayPort connectivity.
∞∞ Equipped with 1 USB upstream port and 2 USB2.0 / 2 USB3.0 downstream
ports.
∞∞ On-Screen Display (OSD) adjustments for ease of set-up and screen
optimization.
∞∞ Software and documentation media includes an Information File (INF), Image
Color Matching File (ICM), and product documentation.
∞∞ Dell Display Manager Software (in the CD shipped with the monitor).
∞∞ Security-cable slot.
∞∞ Tilt,swivel,height and rotate adjustment capabilities.
∞∞ Removable stand and Video Electronics Standards Association (VESA™) 100
mm mounting holes for flexible mounting solutions.
∞∞ 0.3 W power consumption when in the sleep mode.
∞∞ Optimize eye comfort with a flicker-free screen.
∞∞ The possible long-term effects of blue light emission from the monitor
may cause damage to the eyes, including eye fatigue or digital eye strain.
ComfortView feature is designed to reduce the amount of blue light emitted
from the monitor to optimize eye comfort.

8  │   About your monitor

Identifying parts and controls
Front View

1 2

Front panel controls

Label Description
1 Function buttons (For more information, see Operating your monitor)
2 Power on/off button (with LED indicator)

About your monitor   │  9

Back View

1
2

3
4
5

6
7

Back View without monitor stand Back View with monitor stand

Label Description Use

1 VESA mounting holes (100 W a l l m o u n t m o n i t o r u s i n g V E S A -
m m x 1 0 0 m m - b e h i n d compatible wall mount kit (100 mm x 100
attached VESA Cover) mm).
2 Regulatory label Lists the regulatory approvals.
3 Stand release button Release stand from monitor.
4 Security lock slot Secures monitor with security lock(sold
separately).
5 Barcode, serial number, and Refer to this label if you need to contact
Service Tag label Dell for technical support.
6 Dell Soundbar mounting slots Attaches the optional Dell Soundbar.
NOTE: Please remove the plastic
strip covering the mounting slots
before affixing the Dell Soundbar.
7 Cable management slot Use to organize cables by placing them
through the slot.

10  │   About your monitor

Side View

Label Description Use

1 USB downstream port Connect your USB device.
NOTE: To use this port, you must
connect the USB cable (shipped
with your monitor) to the USB-
upstream port on the monitor and
to your computer.

About your monitor   │  11

Bottom View

6 1 2 3 4 5
Bottom view without monitor stand

Label Description Use

1 Power port Connect the power cable.
2 HDMI port Connect your computer with HDMI cable (optional).
3 DP port Connect your computer to the monitor using a DP
cable.
4 VGA port Connect your computer with VGA cable.
5 USB connector (x2 Connect the USB cable that came with your
downstream, x1 monitor to the computer. Once the cable is
upstream) connected, you can use the USB connectors on the
rear side and bottom side of the monitor.
6 Stand lock feature To lock the stand to the monitor using a M3 x 6mm
screw (screw not included).

12  │   About your monitor

Monitor specifications
Model P2018H
Screen type Active matrix - TFT LCD
Panel type TN (Twisted Nematic)
Viewable image
Diagonal 494.11 mm (19.45 in)
Horizontal, Active Area 433.92 mm (17.08 in)
Vertical, Active Area 236.34 mm (9.30 in)
Area 1025.53 cm2 (158.96 in2)
Pixel pitch 0.271 mm x 0.263 mm
Pixel per inch (PPI) 94
Viewing angle (vertical / 160° (vertical) typical
horizontal)
170° (horizontal) typical
Brightness 250 cd/m² (typical)
Contrast ratio 1000: 1 (typical)
4 Million: 1 (Dynamic)
Aspect ratio 16:9
Display screen coating Anti-glare with 3H hardness
Backlight White LED edgelight system
Response time 5 ms (black to white)
Color depth 16.7 million colors
Color support 84% (CIE 1976), 72% (CIE 1931)
Built-in devices USB 3.0 super-speed hub (with 1x USB 3.0 upstream
port, 2x USB 3.0 downstream ports and 2x USB2.0
downstream ports)
Dell display manager Yes
compatibility

About your monitor   │  13

Connectivity 1xDP (ver 1.2)
1xHDMI (ver 1.4)
1xVGA
1xUSB3.0 port - Upstream
2xUSB3.0 port - Side
2xUSB2.0 port - Bottom
Border width (edge of 18.1mm (Top)
monitor to active area)
13.8mm(Left/Right)
18.8mm(Bottom)
Security Security lock slot (cable lock sold separately)
Adjustability Height adjustable stand (130mm)
Tilt (5°/21°)
Swivel (45°)
Pivot (90°)

Resolution specifications

Model P2018H
Horizontal scan range 30 kHz to 83 kHz (automatic)
Vertical scan range 56 Hz to 76 Hz (automatic)
Maximum preset 1600 x 900 at 60 Hz
resolution

Supported video modes

Model P2018H
Video display capabilities 480i, 480p, 576i, 576p, 720p, 1080i, 1080p
(VGA, HDMI & DP
playback )

14  │   About your monitor

Preset display modes

Display Mode Horizontal Vertical Pixel Clock Sync Polarity

Frequency Frequency (MHz) (Horizontal /
(kHz) (Hz) Vertical)
VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 640 x 480 31.5 60.0 25.2 -/-
VESA, 640 x 480 37.5 75.0 31.5 -/-
VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1600 x 900 60.0 60.0 108.0 +/+

Electrical specifications

Model P2018H
Video input signals ∞∞ Analog RGB, 0.7 Volts +/-5%, positive polarity at
75 ohm input impedance
∞∞ HDMI 1.4, 600mV for each differential line,100
ohm input impedance per differential pair
∞∞ DisplayPort 1.2**, 600mV for each differential
line, 100 ohm input impedance per differential pair
AC input voltage/ 100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz /
frequency/current
1.5A (typical)
Inrush current ∞∞ 120 V: 30 A (Max.) at 0°C (cold start)
∞∞ 240 V: 60 A (Max.) at 0°C (cold start)

About your monitor   │  15

Physical characteristics

Model P2018H
Signal cable type ∞∞ Digital: detachable, HDMI, 19 pins.
∞∞ Digital: detachable, DP, 20 pins.
∞∞ Analog: detachable, D-Sub, 15 pins
∞∞ Universal Serial Bus: USB, 9 pins
Dimensions (with stand)
Height (extended) 468.8 mm (18.46 in)
Height (compressed) 338.8 mm (13.34 in)
Width 461.5 mm (18.17 in)
Depth 180.0 mm (7.09 in)
Dimensions (without stand)
Height 273.2 mm (10.76 in)
Width 461.5 mm (18.17 in)
Depth 50.1 mm (1.97 in)
Stand dimensions
Height (extended) 400.8 mm (15.78 in)
Height (compressed) 354.4 mm (13.95 in)
Width 242.6 mm (9.55 in)
Depth 180.0 mm (7.09 in)
Weight
Weight with packaging 6.13 kg (13.51 lb)
Weight with stand assembly 4.73 kg (10.42 lb)
and cables
Weight without stand 2.40 kg (5.29 lb)
assembly (no cables)
Weight of stand assembly 1.90 kg (4.19 lb)
Front-frame gloss 2-4

16  │   About your monitor

Environmental characteristics

Model P2018H
Compliant Standards
Energy Saver feature for Energy Star certified Monitor
EPEAT Gold registered in the U.S. EPEAT registration varies by country.
See www.epeat.net for registration status by country.
TCO-certified display
BFR/PVC- Free monitor (excluding external cables)
Energy Gauge shows the energy level being consumed by the monitor in real time.
Temperature
Operating 0°C to 40°C (32°F to 104°F)
Non-operating ∞∞ Storage: -20°C to 60°C (-4°F to 140°F)
∞∞ Shipping: -20°C to 60°C (-4°F to 140°F)
Humidity
Relative Humidity ∞∞ Operating: 10% to 80% (non-condensing)
∞∞ Storage: 5% to 90% (non-condensing)
∞∞ Shipping: 5% to 90% (non-condensing)
Altitude
Operating (maximum) 5,000 m (16,400 ft)
Non-operating (maximum) 12,192 m (40,000 ft)
∞∞ 143.4 BTU/hour(maximum)
Thermal dissipation
∞∞ 47.8 BTU/hour(typical)

About your monitor   │  17

Power management modes
If you have VESA's DPM™ compliance display card or software installed in your
PC, the monitor can automatically reduce its power consumption when not in
use. This feature is called Power Save Mode*. If the computer detects input from
the keyboard, mouse or other input devices, the monitor automatically resumes
functioning. The following table shows the power consumption and signaling of this
automatic power saving feature.
* Zero power consumption in off mode can only be achieved by disconnecting the
main cable from the monitor.

VESA Horizontal Vertical Video Power Power

Modes Sync Sync Indicator Consumption
Normal Active Active Active White 42 W (maximum)**
operation
14 W (typical,without
USB load)
Active-off Inactive Inactive Blanked White Less than 0.3 W
mode (Glowing )
Switch off - - - Off Less than 0.3 W

Energy Star Power Consumption

Pon 13 W
ETEC 41.7 kWh

** Maximum power consumption with max luminance.

This document is informational only and reflects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such information.
Accordingly, the customer should not rely upon this information in making
decisions about electrical tolerances or otherwise. No warranty as to accuracy or
completeness is expressed or implied.

18  │   About your monitor

 NOTE: This monitor is ENERGY STAR-certified.
NOTE:
Pon: Power consumption of on mode as defined in Energy Star 7.0
version.
ETEC: Total energy consumption in kWh as defined in Energy Star 7.0
version.

About your monitor   │  19

Pin assignments
VGA connector

Pin Number 15-pin Side of the Connected Signal Cable

1 Video-Red
2 Video-Green
3 Video-Blue
4 GND
5 Self-test
6 GND-R
7 GND-G
8 GND-B
9 Computer 5V/3.3V
10 GND-sync
11 GND
12 DDC data
13 H-sync
14 V-sync
15 DDC clock

20  │   About your monitor

HDMI connector

Pin Number 19-pin Side of the Connected Signal Cable

1 T.M.D.S. Data 2+
2 T.M.D.S. Data 2 Shield
3 T.M.D.S. Data 2-
4 T.M.D.S. Data 1+
5 T.M.D.S. Data 1 Shield
6 T.M.D.S. Data 1 -
7 T.M.D.S. Data 0+
8 T.M.D.S. Data 0 Shield
9 T.M.D.S. Data 0-
10 T.M.D.S. Clock +
11 T.M.D.S. Clock Shield
12 T.M.D.S. Clock -
13 CEC
14 Reserved (N.C. on device)
15 SCL
16 SDA
17 DDC/CEC Ground
18 +5V Power
19 Hot Plug Detect

About your monitor   │  21

DisplayPort connector

Pin Number 20-pin Side of the Connected Signal Cable

1 ML_Lane 3 (n)
2 GND
3 ML_Lane 3 (p)
4 ML_Lane 2 (n)
5 GND
6 ML_Lane 2 (p)
7 ML_Lane 1 (n)
8 GND
9 ML_Lane 1 (p)
10 ML_Lane 0 (n)
11 GND
12 ML_Lane 0 (p)
13 CONFIG1
14 CONFIG2
15 AUX CH (p)
16 GND
17 AUX CH (n)
18 Hot Plug Detect
19 Return
20 DP_PWR

22  │   About your monitor

Universal serial bus (USB) interface
This section gives you information about the USB ports that are available on the
monitor.
NOTE: This monitor is Super-Speed USB 3.0 and High-Speed USB 2.0
compatible.
Transfer Speed Data Rate Power Consumption*
Super-speed 5 Gbps 4.5 W (Max, each port)
High speed 480 Mbps 4.5 W (Max, each port)
Full speed 12 Mbps 4.5 W (Max, each port)

Transfer Speed Data Rate Power Consumption*

High speed 480 Mbps 2.5 W (Max, each port)
Full speed 12 Mbps 2.5 W (Max, each port)
Low speed 1.5 Mbps 2.5 W (Max, each port)

USB 3.0 upstream connector

Pin Number 9-pin Side of the Connector

1 VCC
2 D-
3 D+
4 GND
5 SSTX-
6 SSTX+
7 GND
8 SSRX-
9 SSRX+

About your monitor   │  23

 USB 3.0 downstream connector

Pin Number 9-pin Side of the Connector

1 VCC
2 D-
3 D+
4 GND
5 SSRX-
6 SSRX+
7 GND
8 SSTX-
9 SSTX+

USB 2.0 Downstream Connector

Pin Number 4-pin Side of the Connector

1 VCC
2 DMD
3 DPD
4 GND

24  │   About your monitor

USB Ports
• 1 x USB 3.0 upstream - bottom
• 2 x USB 3.0 downstream - bottom
• 2 x USB 3.0 downstream - side
NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.
NOTE: The monitor’s USB interface works only when the monitor
is On or in the power save mode. If you turn Off the monitor and
then turn it On, the attached peripherals may take a few seconds to
resume normal functionality.

About your monitor   │  25

Plug and play capability
You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display Identification
Data (EDID) using Display Data Channel (DDC) protocols so the system can
configure itself and optimize the monitor settings. Most monitor installations are
automatic, you can select different settings if desired. For more information about
changing the monitor settings, see Operating your monitor.

LCD monitor quality and pixel policy

During the LCD Monitor manufacturing process, it is not uncommon for one or
more pixels to become fixed in an unchanging state which are hard to see and do
not affect the display quality or usability. For more information on Dell Monitor
Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/
monitors.

Maintenance guidelines
Cleaning your monitor
WARNING: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.
CAUTION: Read and follow the Safety Instructions before cleaning the
monitor.
For best practices, follow the instructions in the list below while unpacking, cleaning
or handling your monitor:

• To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
If possible, use a special screen-cleaning tissue or solution suitable for the
anti-static coating. Do not use benzene, thinner, ammonia, abrasive cleaners
or compressed air.
• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using
detergent of any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.
• Handle your monitor with care as a darker-colored monitor may get scratched
and show white scuff marks more than a lighter-colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.

26  │   About your monitor

Setting up the monitor
Attaching the stand
NOTE: The stand is detached when the monitor is shipped from the
factory.
NOTE: This is applicable for a monitor with a stand.If you have
purchased a third-party stand refer to the respective stand setup
guide for the set up instructions.
To attach the monitor stand.
1. Follow the instructions on the flaps of carton to remove the stand from the
top cushion that secures it.
2. Insert the stand base blocks fully into the stand slot.
3. Lift the screw handle and turn the screw clockwise.
4. After fully tightening the screw, fold the screw handle flat within the recess.

Setting up the monitor   │  27

 5. Lift the cover, as shown, to expose the VESA area for stand assembly.

6. Attach the stand assembly to the monitor.

a. Fit the two tabs on the upper part of the stand to the groove on the back
of the monitor.
b. Press the stand down till it snaps into place.

7. Place the monitor upright.

NOTE: Lift the monitor carefully to prevent it from slipping or falling.

28  │   Setting up the monitor

Connecting your monitor
WARNING: Before you perform any of the procedures in this section,
follow the Safety Instructions.
NOTE: Do not connect all cables to the computer at the same time. It
is recommend to route the cables through the cable-management slot
before you connect them to the monitor.
To connect your monitor to the computer:
1. Turn off your computer and disconnect the power cable.
2. Connect the VGA,HDMI or DP cable from your monitor to the computer.

Connecting the VGA cable

Connecting the HDMI cable (optional)

Setting up the monitor   │  29

Connecting the DP cable

Connecting the USB 3.0 cable

After you have completed connecting the DP/HDMI cable, follow the procedures
below to connect the USB 3.0 cable to the computer and complete your monitor
setup:
1. Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0
port on your computer. (See Bottom View for details.)
2. Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the
monitor.
3. Plug the power cables for your computer and monitor into a nearby outlet.
4. Turn on the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display
an image, see Universal serial bus (USB) specific problems.
5. Use the cable slot on the monitor stand to organize the cables.

30  │   Setting up the monitor

Organizing cables
Use the cable-management slot to organize the cables connected to your monitor.

Setting up the monitor   │  31

Disconnecting the monitor stand
NOTE: To prevent scratches on the LCD screen while removing the
stand, ensure that the monitor is placed on a soft and clean surface.
NOTE: This is applicable for a monitor with a stand. When any other
stand is bought, please refer to the respective stand setup guide for
the set-up instructions.
To remove the stand:
1. Place the monitor on a soft cloth or cushion.
2. Press and hold the stand release button.
3. Lift the stand up and away from the monitor.

32  │   Setting up the monitor

Wall mounting (optional)

P1917S

Monitor Plano Panel /Moniteur écran plat /液晶顯示器

Modelo /N°de modelo /型號: P1917Sc
Entrade /Daya Tegangan:100-240V 50/60Hz,1.6A
輸入電源:交流電壓100-240伏特,1.6安培,50/60赫茲
Consumo de energía: xx.x Wh
Consumo de energía en modo de espera: x.x Wh
Удельная мощность рабочего режима - x.xxx Вт/см²
P1917S

Monitor Plano Panel /Moniteur écran plat /液晶顯示器

Modelo /N°de modelo /型號: P1917Sc
Entrade /Daya Tegangan:100-240V 50/60Hz,1.6A
Потребляемая мощность изделием в режиме ожидания - x.xx Вт
輸入電源:交流電壓100-240伏特,1.6安培,50/60赫茲
Consumo de energía: xx.x Wh
Потребляемая мощность изделием в выключенном режиме - x.xx Вт
Consumo de energía en modo de espera: x.x Wh
Удельная мощность рабочего режима - x.xxx Вт/см²
Потребляемая мощность изделием в режиме ожидания - x.xx Вт
Потребляемая мощность изделием в выключенном режиме - x.xx Вт

The equipment must be connected to an earthed mains socket-outlet.

L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.
The equipment must be connected to an earthed mains socket-outlet.
L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.
CAN ICES-3 (B)/NMB-3(B)
сделанный в Китай /Fabriqué en Chine /中國製造

CAN ICES-3 (B)/NMB-3(B)

xxxxx デ
сделанный в Китай /Fabriqué en Chine /中國製造

x
x x x x x x - x x
xxxxxxx-xxxxx
MSIP-REM-TPF-P1917Sc
제조자/신청인:TPV Electronics (Fujian) Co., Ltd.
080-200-3800 Q40G019N-700-52A

xxxxx デ

x
x x x x x x - x x
xxxxxxx-xxxxx
MSIP-REM-TPF-P1917Sc
제조자/신청인:TPV Electronics (Fujian) Co., Ltd.
080-200-3800 Q40G019N-700-52A

(Screw dimension: M4 x 10 mm).

Refer to the instructions that come with the VESA-compatible wall mounting kit.
1. Place the monitor panel on a soft cloth or cushion on a stable, flat table.
2. Remove the stand.
3. Use a screwdriver to remove the four screws securing the plastic cover.
4. Attach the mounting bracket from the wall mounting kit to the monitor.
5. Mount the monitor on the wall by following the instructions that comes with
the wall mounting kit.
NOTE: For use only with UL or CSA or GS-listed wall mount bracket
with minimum weight/load bearing capacity of 9.6 kg.

Setting up the monitor   │  33

Operating your monitor
Power on the monitor
Press the button to turn on the monitor.

Language options
Set the OSD display to one of the eight languages.

Dell 20 Monitor

Please select language:

English

Español

Français

Deutsch

Português(Brasil)

Pусский

简体中文

日本語

34  │   Operating your monitor

Using the front panel controls
Use the control buttons at the front of the monitor to adjust the settings on your
monitor.

1 2 3 4 5
The following table describes the front panel buttons:

Front Panel Button Description

1 Use this button for choose from a list of preset
modes.
Shortcut key/Preset
Modes
2 Use the input source menu to select between
the different video signals that may be
connected to your monitor.
Shortcut key/Input
Source
3 Use the menu button at launch your on-screen
display (OSD) and select the OSD menu. See
Menu Accessing the Menu System.
4 Use this button to go back to the main menu or
exit the OSD main menu.
Exit
5 Use the power button to turn the monitor on
and off.
Power On/Off button
Solid white light indicates the monitor is turned
(with LED indicator)
on. Blinking white light indicates it is in power-
save mode.

Operating your monitor   │  35

OSD controls
Use the buttons on the front of the monitor to adjust the image settings.

1 2 3 4

Front Panel Button Description

1 Use the up button to increase values or move up in a
menu.
Up
2 Use the down button to decrease values or move
down in a menu.
Down
3 Use the OK button to confirm your selection in a
menu.
OK
4 Use the back button to go back to the previous
menu.
Back

36  │   Operating your monitor

Using the on-screen display (OSD) menu
Accessing the Menu System
NOTE: Any changes you make are automatically saved when you move
to another menu, exit the OSD menu, or wait for the OSD menu to
automatically close.
1. Press the button to display the OSD main menu.
Main menu for digital (VGA/HDMI/DP) input
Dell 20 Monitor

Brightness / Contrast

Auto Adjust
75%
Input Source

75%
Color

Display

Menu

Personalize

Others

2. Press the and buttons to move between the setting options. As you
move from one icon to another, the option is highlighted.
3. Press the button once to activate the highlighted option.
4. Press and button to select the desired parameter.
5. Press and then use the and buttons, according to the indicators on
the menu, to make your changes.
6. Select the button to return to the main menu.

Operating your monitor   │  37

 Icon Menu and Description
Submenus
Brightness/ Use this menu to activate brightness/contrast
Contrast adjustment.
Dell 20 Monitor

Brightness / Contrast

Auto Adjust
75%
Input Source

75%
Color

Display

Menu

Personalize

Others

Brightness Brightness adjusts the luminance of the backlight.

Press the button to increase the brightness and
press the button to decrease the brightness (min. 0
/ max. 100).

NOTE: Manual adjustment of brightness is

disabled when dynamic contrast is switched
on.
Contrast Adjust the brightness first, and then adjust the contrast
only if further adjustment is necessary.
Press the button to increase the contrast and press
the button to decrease the contrast (min. 0 / max.
100).
The contrast function adjusts the degree of difference
between darkness and lightness on the monitor screen.

38  │   Operating your monitor

Auto Adjust Use this key to activate automatic setup and adjust
menu.
Dell 20 Monitor

Brightness / Contrast Press to adjust the screen automatically.

Auto Adjust

Input Source

Color

Display

Menu

Personalize

Others

The following dialog appears on a black screen as the

monitor self-adjusts to the current input:

Auto Adjustment in Progress...

Auto adjustment allows the monitor to self-adjust to

the incoming video signal. After using auto adjustment,
you can further tune your monitor by using the pixel
clock (coarse) and phase (fine) controls under display
settings.

NOTE: Auto adjust does not occur if you press

the button while there are no active video
input signals or attached cables.
This option is only available when you are using the
analog (VGA) connector.

Operating your monitor   │  39

 Input Source Use the input source menu to select between the
different video signals that may be connected to your
monitor.
Dell 20 Monitor

Brightness / Contrast VGA

Auto Adjust DP

Input Source HDMI

Color Auto Select On

Display Reset Input Source

Menu

Personalize

Others

VGA Select VGA input when you are using the analog (VGA)
connector. Push to select the VGA input source.
DP Select DP input when you are using the DP connector.
Push to select the DP input source.
HDMI Select HDMI input when you are using the HDMI
connector. Push to select the HDMI input source.
Auto Select Select auto select to scan for available input signals.

Reset Input Select this option to restore default Input Source.

Source
Color Use color to adjust the color setting mode.
Dell 20 Monitor

Brightness / Contrast Preset Modes Standard

Auto Adjust Input Color Format RGB

Reset Color
Input Source

Color

Display

Menu

Personalize

Others

40  │   Operating your monitor

Preset Modes When you select preset modes, you can choose
standard, comfortview, multimedia, movie, game, warm,
cool, or custom color from the list.
∞∞ Standard: Loads the monitor's default color settings.
This is the default preset mode.
∞∞ ComfortView: Decreases the level of blue light
emitted from the screen to make viewing more
comfortable for your eyes.
NOTE: Optimize eye comfort with a flicker-
free screen.
CAUTION: The possible long-term effects
of blue light emission from the monitor may
cause damage to the eyes, including eye
fatigue or digital eye strain. See the Safety
Instructions.
∞∞ Movie: Loads color settings ideal for movies.
∞∞ Game: Loads color settings ideal for most gaming
applications.
∞∞ Warm: Increases the color temperature. The screen
appears warmer with a red/yellow tint.
∞∞ Cool: Decreases the color temperature. The screen
appears cooler with a blue tint.
∞∞ Custom Color: Allows you to manually adjust the color
settings.
Press the and buttons to adjust the three colors
(R, G, B) values and create your own preset color
mode.
Dell 20 Monitor

Brightness / Contrast Preset Modes Standard

Auto Adjust Input Color Format ComfortView

Reset Color Movie

Input Source
Game
Color

Display Warm

Cool
Menu
Custom Color
Personalize

Others

Operating your monitor   │  41

 Input Color Allows you to set the video input mode to:
Format ∞∞ RGB: Select this option if your monitor is connected
to a computer or DVD player using the HDMI cable.
∞∞ YPbPr: Select this option if your DVD player supports
only YPbPr output.
Dell 20 Monitor

Brightness / Contrast Preset Modes

Auto Adjust Input Color Format RGB

Reset Color YPbPr

Input Source

Color

Display

Menu

Personalize

Others

Reset Color Allows your monitor color settings to the factory

settings.

42  │   Operating your monitor

 Display Use the display to adjust image.
Dell 20 Monitor

Brightness / Contrast Aspect Ratio Wide 16:9

Auto Adjust Horizontal Position 50

Vetical Position 50
Input Source

Sharpness 50
Color
Pixel Clock 50
Display
Phase 0
Menu
Dynamic Contrast
Personalize Reset Display

Others

Aspect Ratio Adjusts the image ratio to wide 16:9, 4:3 or 5:4
Horizontal Use or buttons to adjust image left and right.
Position Minimum is '0' (-). Maximum is '100' (+).
Vertical Use or buttons to adjust image up and down.
Position Minimum is '0' (-). Maximum is '100' (+).
Sharpness This feature can make the image look sharper or softer.
Use or to adjust the sharpness from 0 to 100.
Pixel Clock The Phase and Pixel Clock adjustments allow you to
adjust your monitor to your preference. Use or
buttons to adjust for best image quality.
Phase If satisfactory results are not obtained using the Phase
adjustment, use the Pixel Clock (coarse) adjustment
and then use Phase (fine), again.
Dynamic Allows you to increase the level of contrast to provide
Contrast sharper and more detailed image quality.
Press the button to select the dynamic contrast on
or off.

NOTE: Dynamic contrast provides higher

contrast if you select game or movie preset
mode.
Reset Display Select this option to restore default display settings.

Operating your monitor   │  43

 Menu Select this option to adjust the settings of the OSD,
such as, the languages of the OSD, the amount of time
the menu remains on screen and so on.
Dell 20 Monitor

Brightness / Contrast Language English

Auto Adjust Rotation

Input Source Transparency 20

Timer 20 s
Color
Reset Menu
Display

Menu

Personalize

Others

Language Language options set the OSD display to one of the

eight languages (English, Spanish, French, German,
Brazilian Portuguese, Russian, Simplified Chinese, or
Japanese).
Rotation Rotates the OSD by 90 degrees counter-clockwise. You
can adjust the menu according to your display rotation.
Transparency Select this option to change the menu transparency by
pressing the and buttons from 0 to 100.

Timer OSD hold time: sets the length of time the OSD will
remain active after the last time you pressed a button.
Use or to adjust the slider in 1 second increments,
from 5 to 60 seconds.
Reset Menu Reset all OSD settings to the factory preset values.

44  │   Operating your monitor

 Personalize Select this option to adjust the settings of the
personalization.
Dell 20 Monitor

Brightness / Contrast Shorout Key 1 Preset Modes

Auto Adjust Shorout Key 2 Input Source

Input Source Power Button LED On During Active

USB Off During Standby

Color
Reset Personalization
Display

Menu

Personalize

Others

Shortcut Key 1 User can select one of the following: preset modes,
brightness/contrast, auto adjust, input source, aspect
ratio, rotation to set the shortcut key 1.
Dell 20 Monitor

Brightness / Contrast Shorout Key 1 Preset Modes

Auto Adjust Shorout Key 2 Brightness / Contrast

Input Source Power Button LED Auto Adjust

USB Input Source

Color
Reset Personalization Aspect Ratio
Display
Rotation
Menu

Personalize

Others

Shortcut Key 2 User can select one of the following: preset modes,
brightness/contrast, auto adjust, input source, aspect
ratio, rotation to set the shortcut key 2.
Dell 20 Monitor

Brightness / Contrast Shorout Key 1

Auto Adjust Shorout Key 2 Preset Modes

Input Source Power Button LED Brightness / Contrast

USB Auto Adjust

Color
Reset Personalization Input Source
Display
Aspect Ratio
Menu
Rotation
Personalize

Others

Operating your monitor   │  45

 Power Button Allows you to set the power LED indicator on during
LED active or off during active to save energy.
Dell 20 Monitor

Brightness / Contrast Shorout Key 1

Auto Adjust Shorout Key 2

Input Source Power Button LED On During Active

USB Off During Standby

Color
Reset Personalization
Display

Menu

Personalize

Others

USB Allows you to enable or disable USB function during

monitor standby mode.

NOTE: USB ON/OFF under standby mode

is only available when USB upstream cable
unplugged. This option will be grey out when
USB upstream cable plug in.
Dell 20 Monitor

Brightness / Contrast Shorout Key 1

Auto Adjust Shorout Key 2

Input Source Power Button LED

USB On During Standby

Color
Reset Personalization Off During Standby
Display

Menu

Personalize

Others

Reset Reset all settings under the personalize menu to the

Personalization default setting.

46  │   Operating your monitor

 Others Dell 20 Monitor

Brightness / Contrast Display Info

Auto Adjust DDC/CI On

Input Source LCD Conditioning Off

Reset Others
Color
Factory Reset
Display

Menu

Personalize

Others

Display Info Dell 20 Monitor

Brightness / Contrast Display Info

Auto Adjust DDC/CI On

Input Source LCD Conditioning Off

Reset Others
Color
Factory Reset
Display

Menu

Personalize

Others

DDC/CI DDC/CI (display data channel/command interface)

allows your monitor parameters (brightness, color
balance and etc.) to be adjustable via the software on
your computer.
You can disable this feature by selecting off.
Enable this feature by selecting on for best user
experience and optimum performance of your monitor.
Dell 20 Monitor

Brightness / Contrast Display Info

Auto Adjust DDC/CI On

Input Source LCD Conditioning Off

Reset Others
Color
Factory Reset
Display

Menu

Personalize

Others

LCD Helps reduce minor cases of image retention. Depending

Conditioning on the degree of image retention, the program may
take some time to run. To start LCD conditioning, select
on.
Reset Others Reset all settings under the others setting menu to the
factory preset values.
Factory Reset Reset all settings to the factory preset values.

Operating your monitor   │  47

 NOTE: Your monitor has a built-in feature to automatically calibrate
the brightness to compensate for LED aging.

OSD warning messages

When the Dynamic Contrast feature is enabled (in these preset modes: Game or
Movie), the manual brightness adjustment is disabled.
Dell 20 Monitor

To allow manual adjustment of brightness, the Dynamic Contrast will be

switched off.
Do you want to continue?

Yes No
P2018H

When the monitor does not support a particular resolution mode, the following
message is displayed:
Dell P2018H Monitor

The current input timing is not supported by the monitor display.Please

change your input timing to 1600x900, 60Hz or any other monitor

listed timing as per the monitor specifications.

This means that the monitor cannot synchronize with the signal that it is receiving
from the computer. See Monitor specifications for the Horizontal and Vertical
frequency ranges addressable by this monitor. Recommended mode is 1600 x 900.
Before the DDC/CI function is disabled, the following message is displayed:
Dell 20 Monitor

The function of adjusting display setting using PC application will be

disabled.
Do you wish to disable DDC/CI function?

Yes No
P2018H

48  │   Operating your monitor

When the monitor enters the Power Save Mode, the following message appears:
Dell P2418HZ
Dell 20 Monitor

Entering Power Save Mode.

P2018H
If you press any button other than the power button, the following messages will
appear depending on the selected input:
Dell P2418HZ
Dell 20 Monitor

? No HDMI signal from your device.

Press any key on the keyboard or move the mouse to wake it up.
If there is no display, press the monitor button again to select
the correct input source.
P2018H

If VGA, HDMI or DP cable is not connected, a floating dialog box as shown below
appears. The monitor will enter Power Save Mode after 4 minutes if left at this
state.
Dell P2418HZ
Dell P2018H

? No VGA Cable
The display will go into Power Save Mode in 4 minutes.

www.dell.com/support/monitors
P2018H

or

Operating your monitor   │  49

 Dell P2418HZ
Dell P2018H

? No HDMI Cable
The display will go into Power Save Mode in 4 minutes.

www.dell.com/support/monitors
P2018H

or
Dell P2418HZ
Dell P2018H

? No DP Cable
The display will go into Power Save Mode in 4 minutes.

www.dell.com/support/monitors
P2018H

The OSD functions only in the normal operation mode. When any button is pressed
in the Active-off mode, the following message will be displayed:
Dell P2418HZ
Dell 20 Monitor

? No HDMI signal from your device.

Press any key on the keyboard or move the mouse to wake it up.
If there is no display, press the monitor button again to select
the correct input source.
P2018H

Activate the computer and the monitor to gain access to the OSD.
See Troubleshooting for more information.

50  │   Operating your monitor

Setting up your monitor
Setting the maximum resolution
To set the maximum resolution for the monitor:
In Windows® 7,Windows® 8, and Windows® 8.1:
1. For Windows 8 and Windows 8.1, select the Desktop tile to switch to classic
desktop.
2. Right-click on the desktop and click Screen resolution.
3. Click the dropdown list of the Screen Resolution and select 1600 x 900
4. Click OK.
In Windows® 10:
1. Right-click on the desktop and click Display settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 1600 x 900.
4. Click Apply.
If you do not see 1600 x 900 as an option, you may need to update your graphics
driver. Depending on your computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:
• Go to www.dell.com/support, enter your computer’s Service Tag, and
download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
• Go to the support site for your computer and download the latest graphic
drivers.
• Go to your graphics card website and download the latest graphic drivers.

Operating your monitor   │  51

Using the Tilt, Swivel, and Vertical Extension
NOTE: This is applicable for a monitor with a stand. When any other
stand is bought, please refer to the respective stand setup guide for
set up instructions.

Tilt, Swivel
With the stand attached to the monitor, you can tilt and swivel the monitor for the
most comfortable viewing angle.
5° 21°

45° 45°

NOTE: The stand is detached when the monitor is shipped from the
factory.

Vertical Extension
NOTE: The stand extends vertically up to 130 mm. The figure below
illustrates how to extend the stand vertically.

130mm

52  │   Operating your monitor

Rotating the Monitor
Before you rotate the monitor, your monitor should be fully vertically extended
(Vertical Extension) and fully tilted up to avoid hitting the bottom edge of the
monitor.

90°

90°

NOTE: To use the Display Rotation function (Landscape versus

Portrait view) with your Dell computer, you require an updated
graphics driver that is not included with this monitor. To download the
graphics driver, go to www.dell.com/support and see the Download
section for Video Drivers for latest driver updates.

Operating your monitor   │  53

 NOTE: When in the Portrait View Mode, you may experience
performance degradation in graphic-intensive applications (3D Gaming
and etc.).

Adjusting the Rotation Display Settings of Your System

After you have rotated your monitor, you need to complete the procedure below to
adjust the Rotation Display Settings of your system.

NOTE: If you are using the monitor with a non-Dell computer, you
need to go the graphics driver website or your computer manufacturer
website for information on rotating the ‘contents’ on your display.
To adjust the Rotation Display Settings:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab and click Advanced.
3. If you have an ATI graphics card, select the Rotation tab and set the
preferred rotation.
4. If you have an nVidia graphics card, click the nVidia tab, in the left-hand
column select NVRotate, and then select the preferred rotation.
5. If you have an Intel® graphics card, select the Intel graphics tab, click
Graphic Properties, select the Rotation tab, and then set the preferred
rotation.

NOTE: If you do not see the rotation option or it is not working

correctly, go to www.dell.com/support and download the latest driver
for your graphics card.

54  │   Operating your monitor

Troubleshooting
WARNING: Before you begin any of the procedures in this section,
follow the Safety Instructions.

Self-test
Your monitor provides a self-test feature that allows you to check if your monitor is
functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:
1. Turn off both your computer and the monitor.
2. Disconnect all video cables from the monitor. This way, the computer doesn’t
have to be involved.
3. Turn on the monitor.
If the monitor is working correctly, it detects that there is no signal and one of the
following message appears. While in self-test mode, the power LED remains white.
Dell P2418HZ
Dell P2018H

? No VGA Cable
The display will go into Power Save Mode in 4 minutes.

www.dell.com/support/monitors
P2018H

or
Dell P2418HZ
Dell P2018H

? No HDMI Cable
The display will go into Power Save Mode in 4 minutes.

www.dell.com/support/monitors
P2018H

Troubleshooting   │  55
 or
Dell P2418HZ
Dell P2018H

? No DP Cable
The display will go into Power Save Mode in 4 minutes.

www.dell.com/support/monitors
P2018H

NOTE: This box also appears during normal system operation, if the
video cable is disconnected or damaged.
4. Turn off your monitor and reconnect the video cable; then turn on both your
computer and the monitor.
If your monitor remains dark after you reconnect the cables, check your video
controller and computer.

56  │  Troubleshooting
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if any screen
abnormality you experience is an inherent problem with your monitor, or with your
computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable
is unplugged and the monitor is in self-test mode.

1 2 3 4 5

To run the built-in diagnostics:

1. Ensure that the screen is clean (no dust particles on the surface of the
screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The
monitor then goes into the self-test mode.
3. Press and hold Button 1 on the front panel simultaneously for 5 seconds. A
gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press Button 1 on the front panel again. The color of the screen changes to
red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white and
text screens.
The test is complete when the text screen appears. To exit, press Button 1 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic
tool, the monitor is functioning properly. Check the video card and computer.

Troubleshooting   │  57
Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common Possible Solutions
Symptoms
No video/power LED ∞∞ Ensure that the video cable connecting the monitor and the computer is
off properly connected and secure.
∞∞ Verify that the power outlet is functioning properly using any other
electrical equipment.
∞∞ Ensure that the correct input source is selected via the Input Source
menu.
No video/power LED ∞∞ Increase brightness and contrast controls using the OSD.
on ∞∞ Perform monitor self-test feature check.
∞∞ Check for bent or broken pins in the video cable connector.
∞∞ Run the built-in diagnostics.
∞∞ Ensure that the correct input source is selected via the Input Source
menu.
Poor focus ∞∞ Eliminate video extension cables.
∞∞ Reset the monitor to Factory Settings (Factory Reset).
∞∞ Change the video resolution to the correct aspect ratio.
Shaky/jittery video ∞∞ Reset the monitor to Factory Settings (Factory Reset).
∞∞ Check environmental factors.
∞∞ Relocate the monitor and test in another room.
Missing pixels ∞∞ Cycle power on-off.
∞∞ Pixel that is permanently Off is a natural defect that can occur in LCD
technology.
∞∞ For more information on Dell Monitor Quality and Pixel Policy, see Dell
Support site at www.dell.com/support/monitors.
Stuck-on pixels ∞∞ Cycle power on-off.
∞∞ Pixel that is permanently off is a natural defect that can occur in LCD
technology.
∞∞ For more information on Dell Monitor Quality and Pixel Policy, see Dell
Support site at www.dell.com/support/monitors.
Brightness problems ∞∞ Reset the monitor to Factory Settings (Factory Reset).
∞∞ Adjust brightness & contrast controls via OSD.
Geometric distortion ∞∞ Reset the monitor to Factory Settings (Factory Reset).
∞∞ Adjust horizontal & vertical controls via OSD.
Horizontal/vertical ∞∞ Reset the monitor to Factory Settings (Factory Reset).
lines ∞∞ Perform monitor self-test feature check and determine if these lines are
also in self-test mode.
∞∞ Check for bent or broken pins in the video cable connector.
∞∞ Run the built-in diagnostics.

58  │  Troubleshooting
Synchronization ∞∞ Reset the monitor to Factory Settings (Factory Reset).
problems ∞∞ Perform monitor self-test feature check to determine if the scrambled
screen appears in self-test mode.
∞∞ Check for bent or broken pins in the video cable connector.
∞∞ Restart the computer in the safe mode.
Safety related issues ∞∞ Do not perform any troubleshooting steps.
∞∞ Contact Dell immediately.
Intermittent problems ∞∞ Ensure that the video cable connecting the monitor to the computer is
connected properly and is secure.
∞∞ Reset the monitor to Factory Settings (Factory Reset).
∞∞ Perform monitor self-test feature check to determine if the intermittent
problem occurs in self-test mode.
Missing color ∞∞ Perform monitor self-test feature check.
∞∞ Ensure that the video cable connecting the monitor to the computer is
connected properly and is secure.
∞∞ Check for bent or broken pins in the video cable connector.
Wrong color ∞∞ Change the Color Setting Mode in the Color Settings OSD to
Graphics or Video depending on the application.
∞∞ Try different Preset Modes in Color settings OSD. Adjust R/G/B value
in Custom Color in Color settings OSD.
∞∞ Change the Input Color Format to RGB or YPbPr in the Color settings
OSD.
∞∞ Run the built-in diagnostics.
Image retention from ∞∞ Use the Power Management feature to turn off the monitor at all times
a static image left on when not in use (for more information, see Power management modes).
the monitor for a long ∞∞ Alternatively, use a dynamically changing screensaver.
period of time
Video ghosting or ∞∞ Change the Response Time in the Display OSD to Fast or Normal
overshooting depending on your application and usage.

Troubleshooting   │  59
Product-specific problems
Specific Possible Solutions
Symptoms
Screen image is too ∞∞ Check the Aspect Ratio setting in the Display settings OSD.
small ∞∞ Reset the monitor to Factory Settings (Factory Reset) .
Cannot adjust the ∞∞ Turn off the monitor, unplug the power cord, plug it back, and then turn
monitor with the on the monitor.
buttons on the front ∞∞ Check if the OSD menu is locked. If yes, press and hold the button on the
panel left side of the power button for 6 seconds to unlock.
No input signal when ∞∞ Check the signal source. Ensure the computer is not in standby or sleep
user controls are mode by moving the mouse or pressing any key on the keyboard.
pressed ∞∞ Check if the video cable is plugged in properly. Disconnect and reconnect
the video cable if necessary.
∞∞ Reset the computer or video player.
The picture does not fill ∞∞ Due to different video formats (aspect ratio) of DVDs, the monitor may
the entire screen display in full screen.
∞∞ Run the built-in diagnostics.

Universal serial bus (USB) specific problems

Specific Possible Solutions
Symptoms
USB interface is not ∞∞ Check that your monitor is turned On.
working ∞∞ Reconnect the upstream cable to your computer.
∞∞ Reconnect the USB peripherals (downstream connector).
∞∞ Switch Off and then turn On the monitor again.
∞∞ Reboot the computer.
∞∞ Some USB devices like external portable HDD require higher electric
current; connect the device directly to the computer system.
Supre Speed USB 3.0 ∞∞ Check that your computer is USB 3.0-capable.
interface is slow ∞∞ Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that
the correct USB port is used.
∞∞ Ensure that the correct USB port is used.
∞∞ Reconnect the upstream cable to your computer.
∞∞ Reconnect the USB peripherals (downstream connector).
∞∞ Reboot the computer.
Wireless USB ∞∞ Increase the distance between the USB 3.0 peripherals and the wireless
peripherals stop USB receiver.
working when a USB ∞∞ Position your wireless USB receiver as close as possible to the wireless
3.0 device is plugged in USB peripherals.
∞∞ Use a USB-extender cable to position the wireless USB receiver as far
away as possible from the USB 3.0 port.

60  │  Troubleshooting
Appendix
Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety, Environmental, and
Regulatory Information (SERI).
WARNING: The possible long-term effects of blue light emission from
the monitor may cause personal injury such as digital eye strain, eye
fatigue and damage to the eyes. Using monitor for extended periods of
time may also cause pain in parts of body such as neck, arm, back and
shoulder.
To reduce the risk of eye strain and neck/arm/back/shoulder pain from using the
monitor for long periods of time, we suggest you to:
1. Set the distance of the screen between 20 inches to 28 inches (50cm-70cm)
from your eyes.
2. Blink frequently to moisten your eyes or wet your eyes with water after
prolonged usage of the monitor.
3. Take regular and frequent breaks for 20 minutes every two hours.
4. Look away from your monitor and gaze at a distant object at 20 feet away for
at least 20 seconds during the breaks.
5. Perform stretches to relieve tension in the neck, arm, back, and shoulders
during the breaks.

FCC notices (U.S. Only) and other regulatory information

1. For FCC notices and other regulatory information, see the regulatory
compliance website located at www.dell.com/regulatory_compliance.

Appendix   │  61
Contacting Dell
To contact Dell for sales, technical assistance, or customer service issues:
1. Go to www.dell.com/contactdell.
2. Verify your country or region in the Choose a Country/Region drop-down list
at the bottom of the page.
3. Select the appropriate service or support link based on your requirement or
choose the method of contacting Dell that is convenient for you. Dell provides
several online and telephone-based support and service options. Availability
varies by country and product, and some services may not be available in your
area.
NOTE: If you do not have an active internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.

62  │  Appendix