Tapescripts SECTION 1 MAN: WOMAN: MAN: WOMAN: MAN: WOMAN: MAN: WOMAN: MAN: WOMAN: MAN: WOMAN: MAN: WOMAN: MAN: WOMAN: MAN: Hello, this is Land Transport Information at Toronto Airport. How may I help you? Oh, good morning, Um, I’m flying to Toronto Airport next week, and Tneed to get to a town called um, Milton. Could you tell me how I can get there? Milton, did you say? Let me see. I think that’s about 150 miles south- west of here. In fact it’s 147 miles to be exact, so it'll take you at least Example say, three to four hours by road. Wow! Is it as far as that? Yes, I'm afraid so. But you have a number of options to get you there and you can always rent a car right here at the airport, of course, Right. Well, I don't really want to drive myself, so I'd like more information about public transport. OK. In that case the quickest and most comfortable is acabandof QJ ‘course there are always plenty available. But it'll cost you. You can also take a Greyhound bus or there’s an Airport Shuttle Service to Milton. Hmmm, I think for that kind of distance a cab would be way beyond my budget. But the bus sounds OK. Can you tell me how much that would cost? Sure, Let’s see, that would be $15 one way, or $27.50 return. . . that’s on the Greyhound. Oh, that’s quite cheap — great! But whereabouts does it stop in Milton? It goes directly from the airport here to the City Centre and it’s pretty 2 fast. But you have to bear in mind that there is only one departure a day, so it depends what time your flight gets in, ‘Oh, of course. Hang on, we're due to get there at 11.30 am. Hmmm, too bad, the bus leaves at 3.45, so you would have quitea 3 more than 4 hours. ‘Oh, I see. Well, what about the Shuttle you mentioned? OK. That's the Airport Shuttle that will take you from the airport right to your hotel or private address. It's a door-to-door service and it O4 ‘would suit you much better, because there's one every two hours. So how much does that cost? Let's see. Yeah, that’s $35 one way, $65 return, so I guess it’s a bit more expensive than the Greyhound. 129 www.TopSage.comTapescripts WOMAN: MAN: WOMAN: MAN: MAN: WOMAN: MAN: WOMAN: MAN: WOMAN: MAN: WOMAN: MAN: WOMAN: MAN: WOMAN: MAN: WOMAN: WMAN: WOMAN: MAN: WOMAN: MAN: WOMAN: 130 Oh, that doesn’t sound too bad, especially if itl take me straight to the hotel. But you do need to reserve a seat. Qs OK, is it possible to make a booking right now? Through you? Sure, OK, I just have to fill this form out for you. So what date do you want to book this for? The 16th of October ~ oh, no, sorry, that's my departure date. Larrive Q6 on the 17th, so book it for then, please. So, that’s the Toronto Airport Shuttle to Milton. And this is for just ‘one person or... .? Yes, just me, please, Right. And you said your expected time of arrival was 11.30? So if 1 book your Shuttle for after 12,00 — let’ say, 12.30: that should give 7 you plenty of time to, you know, collect your baggage, maybe grab a coffee? ‘Yeah, that sounds fine, as long as we land on time! Well, we'll take your flight details so you don't need to worry too much about that, Now, what about the fare? What sort of ticket do you want? One way or. . .? Yes, that'll be fine, provided I can book the return trip once I’m there. No problem — just allow a couple of days in advance to make sure you get a seat. And what's your name, please? Janet, Janet Thomson. Is that Thompson spelt with a ‘p"? No, it’s T-H-O-M-S-O-N. 28 OK. And you'll be coming from the UK? What flight will you be travelling on? Oh, it’s Air Canada flight number AC936, from London Heathrow. 99 Right. Now, do you know where you'll be staying? We need to give the driver an address, ‘Yes, it’s called the Vacation Motel — and I think it’s near the town centre, Anyway, the address is 24, Kitchener Street ~ that's KITCHENER Street. That’ fine, Right, so that’s $35 to pay please. Have you got your credit card number there? Yes, i's a VISA card, and the number is 3303 8450 2045 6837. 010 OK. Well, that seems to be everything. Have a good trip and we'll see you in Toronto next week! Yes, bye - oh, thanks for your help! www.TopSage.comTest 1 SECTION 2 ‘Thank you all for coming to my talk this evening. It's nice to see so many people in the ence, For those of you who don’t know very much about PS Camping, let me start by ‘giving you some background information about the company. ‘The company started twenty-five years ago. It actually opened as a retail chain selling ‘camping equipment, and then twenty years ago, it bought a small number of campsites in. QI the UK, and began offering camping holidays. The company grew rapidly and has been providing holidays in continental Europe for the last fifteen years. If you book a camping holiday with us, you'll have a choice of over three hundred sites. In Italy we now have some 64 sites that we either own, or have exclusive use of. France is where Q/2 wwe have the majority of sites, and we currently have a project to expand into Switzerland. We also have a number of sites in Northern Spain, particularly in the mountainous region of Picos de Europa. We've upgraded all these Spanish sites, and improved them considerably from their original three-star rating. We believe our holidays offer superb facilities for the whole family, Parents who want their children to be fully occupied for all or part of the day camtake advantage of our children’s activities. These are organised by our well-qualified andenthusiastic staff. Each day kicks off with a sports match, perhaps football, oF volleyball, followed by’an hour of drama for QI3 everyone. This may include singing or dancing, mime or other activities. In the afternoon, there's a different art activity for each day of the week including a poster competition or model making. What's more, our sites are truly child-friendly, and, with this in mind, we operate a no-noise rule in the evenings, Children’s evening activities usually finish at 9.30, or occasionally 10, and from 10.30 holiday-makers are expected to be quiet in the areas where Q/4 there are tents. ‘We want nothing to go wrong on a PS Camping holiday, but if it does, we also want all customers to be insured. If you haven't organised an annual insurance policy of your own you'll need to take out the low-cost cover we offer and we require that you arrange this Q/5 when you make your holiday reservation. There are many advantages to choosing PS Camping, and to recommending it to others. As a regular customer, you'll be kept informed of special offers, and your friends can benefit from ten per cent off their holiday, or book a luxury tent for the price of a standard one. In return, vwe'll send you a thank-you present, which you can choose from a list of high-quality items. 16 ‘When it comes to our tents, these are equipped to the highest standard. We really do think of every essential detail, from an oven and cooking rings fuelled by bottled gas, to mirrors in the bedroom areas. If you don’t want to cook indoors, you can borrow a barbecue if you ask in Q/7 advance for one to be made available, and there’s even a picnic blanket to sit on outside your 131 www.TopSage.comTapescripts tent. Inside, a box of games and toys can be found, and children’s tents can be hired if Qs required. All tents have a fridge, and if you want to spend the day on the beach, for example, ask for a specially designed PS Camping cool box, which will keep your food and drinks 19 chilled. There are excellent washing facilites at all our sites, with washing machines and clothes lines in the central areas, along with mops and buckets in case your tent needs 920 cleaning during your stay. All sites have a café and/or a shop for those who'd rather ‘eat in’ than dine at a local restaurant. SECTION 3 TUTOR: Well, you've both been looking at different styles of managing individuals in companies and the workplace, How's the research going, Philip? PHILIP: Well, I've been looking at why individualism, I mean individual differences, are such an important area of management studies. When you think about any organization, be it a family business or a multinational company, they are all fundamentally a group of people working together. But it’s what these individuals contribute to their places of work that makes you realize how important they are. Of course they bring different ideas, but it’s also their attitudes and their 21 experiences of learning. Diversity is important in these areas too. rurol So why do people behave so differently from one another at work? PHILIP: ‘There are lots of reasons but research has shown a lot of it comes down to personality, And the other factor is gender. It’s a well known 22 fact that men and women do lots of things in different ways, and the workplace is no different. TUTOR: Did you look at the effects of this variation on companies? PHILIP: Yes, I did. On the positive side, exposure to such diversity helps encourage creativity which is generally an asset to a company. But 23. unfortunately individual differences are also the root of conflict between staff and they can lead to difficulties for management, which can sometimes be serious. TuTOR: Thanks, Phil are to identify individual talent and then to utilize it. So Janice, you were looking at identifying different talents in workers. Do you think this is easy for managers to do? JANICE: Well, currently teamwork is in fashion in the workplace and in my opinion the importance of the individual is generally neglected. What managers should be targeting is those employees who can take the 24 lead situation and are not afraid to accept the idea of responsibility. TuToR: That's true Janice but unfortunately many managers think the entire notion of encouraging individuality amongst their staff is far too hard. >. So now I guess the two main things to remember here 132 www. TopSage.com