CS - Basic Competencies (Promulgated October 2018) Page 51

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE

COMMUNICATION

UNIT CODE : 400311210

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to gather, interpret and convey information
in response to workplace requirements.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Obtain and 1.1 Specific and 1.1 Effective verbal 1.1 Following simple
convey relevant and nonverbal spoken language
workplace information is communication 1.2 Performing
information accessed from 1.2 Different modes routine workplace
appropriate of duties following
sources communication simple written
1.2 Effective 1.3 Medium of notices
questioning, communication 1.3 Participating in
active listening in the workplace workplace
and speaking 1.4 Organizational meetings and
skills are used to policies discussions
gather and 1.5 Communication 1.4 Preparing work-
convey procedures and related
information systems documents
1.3 Appropriate 1.6 Lines of 1.5 Estimating,
medium is used Communication calculating and
to transfer 1.7 Technology recording routine
information and relevant to the workplace
ideas enterprise and measures
1.4 Appropriate non- the individual’s 1.6 Relating/
verbal work Interacting with
communication responsibilities people of various
is used 1.8 Workplace levels in the
1.5 Appropriate lines etiquette workplace
of 1.7 Gathering and
communication providing basic
with supervisors information in
and colleagues response to
are identified workplace
and followed requirements
1.6 Defined 1.8 Basic business
workplace writing skills
procedures for 19 Interpersonal skills
the location and in the workplace
storage of 2.0 Active-listening
information are skills
used

CS - Basic Competencies (Promulgated October 2018) Page 52

 PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1.7 Personal
interaction is
carried out
clearly and
concisely
2. Perform 2.1 Written notices 2.1 Effective verbal 2.1 Following simple
duties and instructions and non-verbal spoken
following are read and communication instructions
workplace interpreted in 2.2 Different modes 2.2 Performing
instructions accordance with of routine workplace
organizational communication duties following
guidelines 2.3 Medium of simple written
2.2 Routine written communication notices
instruction are in the workplace 2.3 Participating in
followed based 2.4 Organizational/ workplace
on established Workplace meetings and
procedures policies discussions
2.3 Feedback is 2.5 Communication 2.4 Completing work-
given to procedures and related
workplace systems documents
supervisor based 2.6 Lines of 2.5 Estimating,
instructions/ communication calculating and
information 2.7 Technology recording routine
received relevant to the workplace
2.4 Workplace enterprise and measures
interactions are the individual’s 2.6 Relating/
conducted in a work Responding to
courteous responsibilities people of various
manner 2.8 Effective levels in the
2.5 Where questioning workplace
necessary, techniques 2.7 Gathering and
clarifications (clarifying and providing
about routine probing) information in
workplace 2.9 Workplace response to
procedures and etiquette workplace
matters requirements
concerning 2.8 Basic
conditions of questioning/queryin
employment are g
sought and 2.9 Skills in reading
asked from for information
appropriate 2.10 Skills in locating
sources

CS - Basic Competencies (Promulgated October 2018) Page 53

 2.6 Meetings
outcomes are
interpreted and
implemented

CS - Basic Competencies (Promulgated October 2018) Page 54

 PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
3. Complete 3.1 Range of forms 3.1 Effective verbal 3.1 Completing work-
relevant relating to and non-verbal related
work- conditions of communication documents
related employment are 3.2 Different modes 3.2 Applying
documents completed of operations of
accurately and communication addition,
legibly 3.3 Workplace subtraction,
3.2 Workplace data forms and division and
is recorded on documents multiplication
standard 3.4 Organizational/ 3.3 Gathering and
workplace forms Workplace providing
and documents policies information in
3.3 Errors in 3.5 Communication response to
recording procedures and workplace
information on systems requirements
forms/ 3.6 Technology 3.4 Effective record
documents are relevant to the keeping skills
identified and enterprise and
acted upon the individual’s
3.4 Reporting work
requirements to responsibilities
supervisor are
completed
according to
organizational
guidelines

CS - Basic Competencies (Promulgated October 2018) Page 55

RANGE OF VARIABLES

VARIABLES RANGE
1. Appropriate May include:
sources 1.1. Team members
1.2. Supervisor/Department Head
1.3. Suppliers
1.4. Trade personnel
1.5. Local government
1.6. Industry bodies
2. Medium May include:
2.1. Memorandum
2.2. Circular
2.3. Notice
2.4. Information dissemination
2.5. Follow-up or verbal instructions
2.6. Face-to-face communication
2.7. Electronic media (disk files, cyberspace)
3. Storage May include:
3.1. Manual filing system
3.2. Computer-based filing system
4. Workplace May include:
interactions 4.1. Face-to-face
4.2. Telephone
4.3. Electronic and two-way radio
4.4. Written including electronic means, memos,
instruction and forms
4.5. Non-verbal including gestures, signals, signs
and diagrams
5. Forms May include:
5.1. HR/Personnel forms, telephone message
forms, safety reports

CS - Basic Competencies (Promulgated October 2018) Page 56

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1. Prepared written communication following standard
format of the organization
1.2. Accessed information using workplace communication
equipment/systems
1.3. Made use of relevant terms as an aid to transfer
information effectively
1.4. Conveyed information effectively adopting formal or
informal communication
2. Resource The following resources should be provided:
Implications 2.1. Fax machine
2.2. Telephone
2.3. Notebook
2.4. Writing materials
2.5. Computer with Internet connection
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1. Demonstration with oral questioning
3.2. Interview
3.3. Written test
3.4. Third-party report

4. Context for 4.1. Competency may be assessed individually in the

Assessment actual workplace or through an accredited institution

CS - Basic Competencies (Promulgated October 2018) Page 57

 UNIT OF COMPETENCY: WORK IN TEAM ENVIRONMENT

UNIT CODE : 400311211

UNIT DESCRIPTOR : This unit covers the skills, knowledge and

attitudes to identify one’s roles and
responsibilities as a member of a team.

PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Describe 1.1 The role and 1.1 Group structure 1.1 Communicating
team role objective of the 1.2 Group with others,
and scope team is identified development appropriately
from available 1.3 Sources of consistent with
sources of information the culture of the
information workplace
1.2 Team 1.2 Developing ways
parameters, in improving
reporting work structure
relationships and and performing
responsibilities respective roles
are identified in the group or
from team organization
discussions and
appropriate
external sources
2. Identify 2.1 Individual roles 2.1 Team roles and 2.1 Communicating
one’s role and and objectives with others,
responsibility responsibilities 2.2 Team structure appropriately
within a team within the team and parameters consistent with
environment are 2.3 Team the culture of the
identified development workplace
2.2 Roles and 2.4 Sources of 2.2 Developing ways
objectives of the information in improving
team is identified work structure
from available and performing
sources of respective roles
information in the group or
2.3 Team organization
parameters,
reporting
relationships and
responsibilities
are identified
based on team

CS - Basic Competencies (Promulgated October 2018) Page 58

 discussions and
appropriate
external sources

CS - Basic Competencies (Promulgated October 2018) Page 59

 PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms KNOWLEDGE SKILLS
are elaborated in
the Range of
Variables
3. Work as a 3.1 Effective and 3.1 Communication 3.1 Communicating
team appropriate Process appropriately,
member forms of 3.2 Workplace consistent with
communication communication the culture of
s are used and protocol the workplace
interactions 3.3 Team planning 3.2 Interacting
undertaken with and effectively with
team members decision making others
based on 3.4 Team thinking 3.3 Deciding as an
company 3.5 Team roles individual and
practices. 3.6 Process of as a group
3.2 Effective and team using group
appropriate development think strategies
contributions 3.7 Workplace and techniques
made to context 3.4 Contributing to
complement Resolution of
team activities issues and
and objectives, concerns
based on
workplace
context
3.3 Protocols in
reporting are
observed
based on
standard
company
practices.
3.4 Contribute to
the
development of
team work
plans based on
an
understanding
of team’s role
and objectives

CS - Basic Competencies (Promulgated October 2018) Page 60

RANGE OF VARIABLES

VARIABLE RANGE
1. Role and objective May include:
of team 1.1. Work activities in a team environment with
enterprise or specific sector
1.2. Limited discretion, initiative and judgement
maybe demonstrated on the job, either
individually or in a team environment
2. Sources of May include:
information 2.1. Standard operating and/or other workplace
procedures
2.2. Job procedures
2.3. Machine/equipment manufacturer’s
specifications and instructions
2.4. Organizational or external personnel
2.5. Client/supplier instructions
2.6. Quality standards
2.7. OHS and environmental standards
3. Workplace context May include:
3.1. Work procedures and practices
3.2. Conditions of work environments
3.3. Legislation and industrial agreements
3.4. Standard work practice including the storage,
safe handling and disposal of chemicals
3.5. Safety, environmental, housekeeping and
quality guidelines

CS - Basic Competencies (Promulgated October 2018) Page 61

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1. Worked in a team to complete workplace activity
1.2. Worked effectively with others
1.3. Conveyed information in written or oral form
1.4. Selected and used appropriate workplace language
1.5. Followed designated work plan for the job
2. Resource The following resources should be provided:
Implications 2.1. Access to relevant workplace or appropriately
simulated environment where assessment can take
place
2.2. Materials relevant to the proposed activity or tasks
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1. Role play involving the participation of individual
member to the attainment of organizational goal
3.3. Case studies and scenarios as a basis for discussion
of issues and strategies in teamwork
3.4 Socio-drama and socio-metric methods
3.5 Sensitivity techniques
3.6 Written Test
4. Context for 4.1. Competency may be assessed in workplace or in a
Assessment simulated workplace setting
4.2. Assessment shall be observed while task are being
undertaken whether individually or in group

CS - Basic Competencies (Promulgated October 2018) Page 62

UNIT OF COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE
PROBLEMS

UNIT CODE : 400311212

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to apply problem-solving techniques to
determine the origin of problems and plan for their
resolution. It also includes addressing procedural
problems through documentation, and referral.

PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify 1.1 Routine 1.1 Current industry 1.1 Identifying
routine problems or hardware and current industry
problems procedural software products hardware and
problem areas and services software
are identified 1.2 Industry products and
1.2 Problems to be maintenance, services
investigated are service and 1.2 Identifying
defined and helpdesk current industry
determined practices, maintenance,
1.3 Current processes and services and
conditions of the procedures helpdesk
problem are 1.3 Industry standard practices,
identified and diagnostic tools processes and
documented 1.4 Malfunctions and procedures.
resolutions 1.3 Identifying
current industry
standard
diagnostic tools
1.4 Describing
common
malfunctions
and resolutions.
1.5 Determining the
root cause of a
routine
malfunction

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 PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms KNOWLEDGE SKILLS
are elaborated in
the Range of
Variables
2. Look for 2.1 Potential 2.1 Current industry 2.1 Identifying
solutions to solutions to hardware and current industry
routine problem are software hardware and
problems identified products and software
2.2 Recommendat services products and
ions about 2.2 Industry service services
possible and helpdesk 2.2 Identifying
solutions are practices, services and
developed, processes and helpdesk
documented, procedures practices,
ranked and 2.3 Operating processes and
presented to systems procedures.
appropriate 2.4 Industry 2.3 Identifying
person for standard operating
decision diagnostic tools system
2.5 Malfunctions 2.4 Identifying
and resolutions. current industry
2.6 Root cause standard
analysis diagnostic tools
2.5 Describing
common
malfunctions
and resolutions.
2.6 Determining the
root cause of a
routine
malfunction
3. Recommend 3.1 Implementatio 3.1 Standard 3.1 Producing
solutions to n of solutions procedures documentation
problems are planned 3.2 Documentation that
3.2 Evaluation of produce recommends
implemented solutions to
solutions are problems
planned 3.2 Following
3.3 Recommende established
d solutions are procedures
documented
and submit to
appropriate
person for
confirmation

CS - Basic Competencies (Promulgated October 2018) Page 64

RANGE OF VARIABLES

VARIABLE RANGE
1. Problems/Procedural May include:
Problem 1.1 Routine/non – routine processes and quality
problems
1.2 Equipment selection, availability and failure
1.3 Teamwork and work allocation problem
1.4 Safety and emergency situations and
incidents
1.5 Work-related problems outside of own work
area

2. Appropriate person May include:

2.1 Supervisor or manager
2.2 Peers/work colleagues
2.3 Other members of the organization
3. Document May include:
3.1 Electronic mail
3.2 Briefing notes
3.3 Written report
3.4 Evaluation report
4. Plan May include:
4.1 Priority requirements
4.2 Co-ordination and feedback requirements
4.3 Safety requirements
4.4 Risk assessment
4.5 Environmental requirements

CS - Basic Competencies (Promulgated October 2018) Page 65

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1 Determined the root cause of a routine problem
1.2 Identified solutions to procedural problems.
1.3 Produced documentation that recommends solutions
to problems.
1.4 Followed established procedures.
1.5 Referred unresolved problems to support persons.

2. Resource 2.1. Assessment will require access to a workplace over

Implications an extended period, or a suitable method of gathering
evidence of operating ability over a range of
situations.
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Case Formulation
3.2 Life Narrative Inquiry
3.3 Standardized test
The unit will be assessed in a holistic manner as is practical
and may be integrated with the assessment of other
relevant units of competency. Assessment will occur over a
range of situations, which will include disruptions to normal,
smooth operation. Simulation may be required to allow for
timely assessment of parts of this unit of competency.
Simulation should be based on the actual workplace and
will include walk through of the relevant competency
components.
4. Context for 4.1 Competency may be assessed individually in the actual
Assessment workplace or simulation environment in TESDA
accredited institutions.

CS - Basic Competencies (Promulgated October 2018) Page 66

 UNIT OF COMPETENCY : DEVELOP CAREER AND LIFE DECISIONS

UNIT CODE : 400311213

UNIT DESCRIPTOR : This unit covers the knowledge, skills, and

attitudes in managing one’s emotions, developing
reflective practice, and boosting self-confidence
and developing self-regulation.

PERFORMANCE
CRITERIA
REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Manage one’s 1.1 Self-management 1.1 Self- 1.1 Managing
emotion strategies are management properly one’s
identified strategies that emotions and
1.2 Skills to work assist in recognizing
independently and regulating situations that
to show initiative, behavior and cannot be
to be achieving changed and
conscientious, and personal and accept them
persevering in the learning goals and remain
face of setbacks (e.g. Nine professional
and frustrations self- 1.2 Developing self-
are developed management discipline,
1.3 Techniques for strategies working
effectively handling according to independently
negative emotions Robert and showing
and unpleasant Kelley) initiative to
situation in the 1.2 Enablers and achieve
workplace are barriers in personal and
examined achieving career goals
personal and 1.3 Showing
career goals confidence, and
1.3 Techniques in resilience in the
handling face of setbacks
negative and frustrations
emotions and and other
unpleasant negative
situation in emotions and
the workplace unpleasant
such as situations in the
frustration, workplace
anger, worry,
anxiety, etc.

CS - Basic Competencies (Promulgated October 2018) Page 67

 PERFORMANCE
CRITERIA
REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2. Develop 2.1 Personal strengths 2.1 Basic SWOT 2.1 Using the basic
reflective and achievements, analysis SWOT analysis
practice based on self- 2.2 Strategies to as self-
assessment improve one’s assessment
strategies and attitude in the strategy
teacher feedback workplace 2.2 Developing
are contemplated 2.3 Gibbs’ reflective
2.2 Progress when Reflective practice through
seeking and Cycle/Model realization of
responding to (Description, limitations,
feedback from Feelings, likes/ dislikes;
teachers to assist Evaluation, through
them in Analysis, showing of self-
consolidating Conclusion, confidence
strengths, and Action 2.3 Demonstrating
addressing plan) self-acceptance
weaknesses and and being able
fulfilling their to accept
potential are challenges
monitored
2.3 Outcomes of
personal and
academic
challenges by
reflecting on
previous problem
solving and
decision making
strategies and
feedback from
peers and
teachers are
predicted
3. Boost self- 3.1 Efforts for 3.1 Four 3.1 Performing
confidence continuous self- components of effective
and develop improvement are self-regulation communication
self-regulation demonstrated based on Self- skills – reading,
3.2 Counter-productive Regulation writing,
tendencies at work Theory (SRT) conversing skills
are eliminated 3.2 Personality
3.3 Positive outlook in development 3.2 Showing
life are maintained. concepts affective skills –
3.3 Self-help flexibility,

CS - Basic Competencies (Promulgated October 2018) Page 68

 concepts (e. adaptability, etc.
g., 7 Habits by
Stephen 3.3 Self-assessment
Covey, for determining
transactional one’s strengths
analysis, and weaknesses
psycho-
spiritual
concepts)

RANGE OF VARIABLES

VARIABLE RANGE
1. Self- May include:
management 1.1 Seeking assistance in the form of job coaching or mentoring
strategies 1.2 Continuing dialogue to tackle workplace grievances
1.3 Collective negotiation/bargaining for better working
conditions
1.4 Share your goals to improve with a trusted co-worker or
supervisor
1.5 Make a negativity log of every instance when you catch
yourself complaining to others
1.6 Make lists and schedules for necessary activities
2. Unpleasant May include:
situation 2.1 Job burn-out
2.2 Drug dependence
2.3 Sulking

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1 Express emotions appropriately
1.2 Work independently and show initiative
1.3 Consistently demonstrate self-confidence and self-
discipline
2. Resource The following resources should be provided:
Implications 2.1. Access to workplace and resource s
2.2. Case studies
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1. Demonstration or simulation with oral questioning
3.2. Case problems involving work improvement and
sustainability issues
3.3. Third-party report
4. Context for 4.1. Competency assessment may occur in workplace or
Assessment any appropriately simulated environment

CS - Basic Competencies (Promulgated October 2018) Page 69

 UNIT OF COMPETENCY : CONTRIBUTE TO WORKPLACE INNOVATION

UNIT CODE : 400311214

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to make a pro-active and positive
contribution to workplace innovation.

PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify 1.1 Opportunities 1.1 Roles of 1.1 Identifying
opportunities for individuals in opportunities to
to do things improvement suggesting and improve and to do
better are identified making things better.
proactively in improvements. Involvement.
own area of 1.2 Positive impacts 1.2 Identifying the
work. and challenges in positive impacts
1.2 Information are innovation. and the
gathered and 1.3 Types of changes challenges of
reviewed which and responsibility. change and
may be relevant 1.4 Seven habits of innovation.
to ideas and highly effective 1.3 Identifying
which might people. examples of the
assist in gaining types of changes
support for idea. that are within
and outside own
scope of
responsibility
2. Discuss 2.1 People who 2.1 Roles of 2.1 Identifying
and could provide individuals in opportunities to
develop input to ideas suggesting and improve and to do
ideas with for making things better.
others improvements improvements. Involvement.
are identified. 2.2 Positive impacts 2.2 Identifying the
2.2 Ways of and challenges in positive impacts
approaching innovation. and the
people to begin 2.3 Types of changes challenges of
sharing ideas and responsibility. change and
are selected. 2.4 Seven habits of innovation.
2.3 Meeting is set highly effective 2.3 Providing
with relevant people. examples of the
people. types of changes
2.4 Ideas for follow that are within
up are review and outside own
and selected scope of
based on responsibility

CS - Basic Competencies (Promulgated October 2018) Page 70

 feedback. 2.4 Communicating
2.5 Critical inquiry ideas for change
method is used through small
to discuss and group discussions
develop ideas and meetings.
with others.

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 PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
3. Integrate 3.1 Critical inquiry 3.1 Roles of 3.1 Identifying
ideas for method is used individuals in opportunities to
change in to integrate suggesting and improve and to do
the different ideas making things better.
workplace. for change of improvements. Involvement.
key people. 3.2 Positive impacts 3.2 Identifying the
3.2 Summarizing, and challenges in positive impacts
analyzing and innovation. and the
generalizing 3.3 Types of changes challenges of
skills are used and responsibility. change and
to extract 3.4 Seven habits of innovation.
salient points in highly effective 3.3 Providing
the pool of people. examples of the
ideas. 3.5 Basic research types of changes
3.3 Reporting skills. that are within
skills are and outside own
likewise used to scope of
communicate responsibility.
results. 3.4 Communicating
3.4 Current Issues ideas for change
and concerns through small
on the systems, group discussions
processes and and meetings.
procedures, as 3.5 Demonstrating
well as the skills in analysis
need for simple and interpretation
innovative of data.
practices are
identified.

CS - Basic Competencies (Promulgated October 2018) Page 72

RANGE OF VARIABLES

VARIABLES RANGE
1. Opportunities for May include:
improvement 1.1 Systems.
1.2 Processes.
1.3 Procedures.
1.4 Protocols.
1.5 Codes.
1.6 Practices.
2. Information May include:
2.1 Workplace communication problems.
2.2 Performance evaluation results.
2.3 Team dynamics issues and concerns.
2.4 Challenges on return of investment
2.5 New tools, processes and procedures.
2.6 New people in the organization.
3. People who could provide May include:
input 3.1 Leaders.
3.2 Managers.
3.3 Specialists.
3.4 Associates.
3.5 Researchers.
3.6 Supervisors.
3.7 Staff.
3.8 Consultants (external)
3.9 People outside the organization in the
same field or similar expertise/industry.
3.10 Clients
4. Critical inquiry method May include:
4.1 Preparation.
4.2 Discussion.
4.3 Clarification of goals.
4.4 Negotiate towards a Win-Win outcome.
4.5 Agreement.
4.6 Implementation of a course of action.
4.7 Effective verbal communication. See
our pages: Verbal Communication and
Effective Speaking.
4.8 Listening.
4.9 Reducing misunderstandings is a key
part of effective negotiation.
4.10 Rapport Building.
4.11 Problem Solving.
4.12 Decision Making.
4.13 Assertiveness.
4.14 Dealing with Difficult Situations.

CS - Basic Competencies (Promulgated October 2018) Page 73

5. Reporting skills May include:
5.1 Data management.
5.2 Coding.
5.3 Data analysis and interpretation.
5.4 Coherent writing.
5.5 Speaking.

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1 Identified opportunities to do things better.
1.2 Discussed and developed ideas with others on
how to contribute to workplace innovation.
1.3 Integrated ideas for change in the workplace.
1.4 Analyzed and reported rooms for innovation
and learning in the workplace.
2. Resource The following resources should be provided:
Implications 2.1 Pens, papers and writing implements.
2.2 Cartolina.
2.3 Manila papers.
3. Methods of Competency in this unit may be assessed
Assessment through:
3.1 Psychological and behavioral Interviews.
3.2 Performance Evaluation.
3.3 Life Narrative Inquiry.
3.4 Review of portfolios of evidence and third-party
workplace reports of on-the-job performance.
3.5 Sensitivity analysis.
3.6 Organizational analysis.
3.7 Standardized assessment of character
strengths and virtues applied.
4. Context for 4.1 Competency may be assessed individually in
Assessment the actual workplace or simulation environment
in TESDA accredited institutions.

CS - Basic Competencies (Promulgated October 2018) Page 74

 UNIT OF COMPETENCY : PRESENT RELEVANT INFORMATION

UNIT CODE : 400311215

UNIT DESCRIPTOR : This unit of covers the knowledge, skills and

attitudes required to present data/information
appropriately.

PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Gather 1.1 Evidence, facts 1.1 Organisational 1.1 Describing
data/ and information protocols organisational
information are collected 1.2 Confidentiality protocols relating
1.2 Evaluation, 1.3 Accuracy to client liaison
terms of 1.4 Business 1.2 Protecting
reference and mathematics and confidentiality
conditions are statistics 1.3 Describing
reviewed to 1.5 Data analysis accuracy
determine techniques/proce1.4 Computing
whether dures business
data/informatio 1.6 Reporting mathematics and
n falls within requirements to a statistics
project scope range of 1.5 Describing data
audiences analysis
1.7 Legislation, policy techniques/
and procedures procedures
relating to the 1.6 Reporting
conduct of requirements to a
evaluations range of
1.8 Organisational audiences
values, ethics 1.7 Stating
and codes of legislation, policy
conduct and procedures
relating to the
conduct of
evaluations
1.8 Stating
organisational
values, ethics
and codes of
conduct
2. Assess 2.1 Validity of data/ 2.1 Business 2.1 Computing
gathered information is mathematics and business
data/ assessed statistics mathematics and
information 2.2 Analysis 2.2 Data analysis statistics
techniques are techniques/ 2.2 Describing data

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 PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
applied to procedures analysis
assess data/ 2.3 Reporting techniques/
information. requirements to a procedures
2.3 Trends and range of 2.3 Reporting
anomalies are audiences requirements to
identified 2.4 Legislation, a range of
2.4 Data analysis policy and audiences
techniques and procedures 2.4 Stating
procedures are relating to the legislation, policy
documented conduct of and procedures
2.5 Recommendatio evaluations relating to the
ns are made on 2.5 Organisational conduct of
areas of values, ethics evaluations
possible and codes of 2.5 Stating
improvement. conduct organisational
values, ethics
and codes of
conduct

3. Record 3.1 Studied 3.1 Data analysis 3.1 Describing data

and data/information techniques/ analysis
present are recorded. procedures techniques/
information 3.2 Recommendatio 3.2 Reporting procedures
ns are analysed requirements to a 3.2 Reporting
for action to range of requirements to
ensure they are audiences a range of
compatible with 3.3 Legislation, audiences
the project’s policy and 3.3 Stating
scope and terms procedures legislation, policy
of reference. relating to the and procedures
3.3 Interim and final conduct of relating to the
reports are evaluations conduct of
analysed and 3.4 Organisational evaluations
outcomes are values, ethics 3.4 Stating
compared to the and codes of organisational
criteria conduct values, ethics
established at and codes of
the outset. conduct
3.4 Findings are practices
presented to
stakeholders.

CS - Basic Competencies (Promulgated October 2018) Page 76

RANGE OF VARIABLES

VARIABLES RANGE
1. Data analysis techniques May include:
1.1. Domain analysis
1.2. Content analysis
1.3. Comparison technique

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1 Determine data / information
1.2 Studied and applied gathered data/information
1.3 Recorded and studied studied data/information

These aspects may be best assessed using a range of

scenarios what ifs as a stimulus with a walk through forming
part of the response. These assessment activities should
include a range of problems, including new, unusual and
improbable situations that may have happened.

2. Resource Specific resources for assessment

Implications 2.1. Evidence of competent performance should be
obtained by observing an individual in an information
management role within the workplace or operational
or simulated environment.
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1. Written Test
3.2. Interview
3.3. Portfolio

The unit will be assessed in a holistic manner as is practical

and may be integrated with the assessment of other
relevant units of competency. Assessment will occur over a
range of situations, which will include disruptions to normal,
smooth operation. Simulation may be required to allow for
timely assessment of parts of this unit of competency.
Simulation should be based on the actual workplace and
will include walk through of the relevant competency
components.
4. Context for 4.1. In all workplace, it may be appropriate to assess this
Assessment unit concurrently with relevant teamwork or operation
units.

CS - Basic Competencies (Promulgated October 2018) Page 77

 UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL SAFETY AND
HEALTH POLICIES AND PROCEDURES

UNIT CODE : 400311216

UNIT DESCRIPTOR : This unit covers the knowledge, skills and

attitudes required to identify OSH compliance
requirements, prepare OSH requirements for
compliance, perform tasks in accordance with
relevant OSH policies and procedures

PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify OSH 1.1 Relevant OSH 1.1. OSH preventive 1.1. Communicatio
compliance requirements, and control n skills
requirements regulations, requirements 1.2. Interpersonal
policies and 1.2. Hierarchy of skills
procedures are Controls 1.3. Critical
identified in 1.3. Hazard thinking skills
accordance with Prevention and 1.4. Observation
workplace Control skills
policies and 1.4. General OSH
procedures principles
1.2 OSH activity non- 1.5. Work standards
conformities are and procedures
conveyed to 1.6. Safe handling
appropriate procedures of
personnel tools,
1.3 OSH preventive equipment and
and control materials
requirements 1.7. Standard
are identified in emergency plan
accordance with and procedures
OSH work in the workplace
policies and
procedures

CS - Basic Competencies (Promulgated October 2018) Page 78

 PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2. Prepare OSH 2.1 OSH work activity 2.1. Resources 2.1.
requirements material, tools necessary to Communicatio
for compliance and equipment execute n skills
requirements are hierarchy of 2.2. Estimation
identified in controls skills
accordance with 2.2. General OSH 2.3. Interpersonal
workplace principles skills
policies and 2.3. Work standards 2.4. Critical
procedures and procedures thinking skills
2.2. Required OSH 2.4. Safe handling 2.5. Observation
materials, tools procedures of skills
and equipment tools, 2.6. Material, tool
are acquired in equipment and and equipment
accordance with materials identification
workplace 2.5. Different OSH skills
policies and control
procedures measures
2.3. Required OSH
materials, tools
and equipment
are arranged/
placed in
accordance with
OSH work
standards
3. Perform tasks 3.1 Relevant OSH 3.1. OSH work 3.1
in accordance work procedures standards Communicatio
with relevant are identified in 3.2. Industry related n skills
OSH policies accordance with work activities 3.3 Interpersonal
and workplace 3.3. General OSH skills
procedures policies and principles 3.4
procedures 3.4. OSH Violations Troubleshootin
3.2 Work Activities Non-compliance g skills
are executed in work activities 3.5 Critical thinking
accordance with skills
OSH work 3.6 Observation
standards skills
3.3 Non-compliance
work activities
are reported to
appropriate
personnel

CS - Basic Competencies (Promulgated October 2018) Page 79

RANGE OF VARIABLES

VARIABLE RANGE
1. OSH Requirements, May include:
Regulations, Policies and 1.1 Clean Air Act
Procedures 1.2 Building code
1.3 National Electrical and Fire Safety Codes
1.4 Waste management statutes and rules
1.5 Permit to Operate
1.6 Philippine Occupational Safety and Health
Standards
1.7 Department Order No. 13 (Construction Safety
and Health)
1.8 ECC regulations
2. Appropriate Personnel May include:
2.1 Manager
2.2 Safety Officer
2.3 EHS Offices
2.4 Supervisors
2.5 Team Leaders
2.6 Administrators
2.7 Stakeholders
2.8 Government Official
2.9 Key Personnel
2.10 Specialists
2.11 Himself
3. OSH Preventive and May include:
Control Requirements 3.1 Resources needed for removing hazard
effectively
3.2 Resources needed for substitution or
replacement
3.3 Resources needed to establishing engineering
controls
3.4 Resources needed for enforcing administrative
controls
3.5 Personal Protective equipment
4. Non OSH-Compliance May include non-compliance or observance of the
Work Activities following safety measures:
4.1 Violations that may lead to serious physical
harm or death
4.2 Fall Protection
4.3 Hazard Communication
4.4 Respiratory Protection
4.5 Power Industrial Trucks
4.6 Lockout/Tag-out
4.7 Working at heights (use of ladder, scaffolding)
4.8 Electrical Wiring Methods
4.9 Machine Guarding

CS - Basic Competencies (Promulgated October 2018) Page 80

 4.10 Electrical General Requirements
4.11 Asbestos work requirements
4.12 Excavations work requirements

CS - Basic Competencies (Promulgated October 2018) Page 81

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1. Convey OSH work non-conformities to
appropriate personnel
1.2. Identify OSH preventive and control
requirements in accordance with OSH work
policies and procedures
1.3. Identify OSH work activity material, tools and
equipment requirements in accordance with
workplace policies and procedures
1.4. Arrange/Place required OSH materials, tools and
equipment in accordance with OSH work
standards
1.5. Execute work activities in accordance with OSH
work standards
1.6. Report OSH activity non-compliance work
activities to appropriate personnel
2. Resource Implications The following resources should be provided:
2.1 Facilities, materials tools and equipment
necessary for the activity
3. Methods of Assessment Competency in this unit may be assessed
through:
3.1 Observation/Demonstration with oral questioning
3.2 Third party report
4. Context for Assessment 4.1 Competency may be assessed in the work
place or in a simulated work place setting

CS - Basic Competencies (Promulgated October 2018) Page 82

UNIT OF : EXERCISE EFFICIENT AND EFFECTIVE
COMPETENCY SUSTAINABLE PRACTICES IN THE WORKPLACE

UNIT CODE : 400311217

UNIT This unit covers knowledge, skills and attitude to identify

DESCRIPTOR : the efficiency and effectiveness of resource utilization,
determine causes of inefficiency and/or ineffectiveness
of resource utilization and Convey inefficient and
ineffective environmental practices

PERFORMANCE
CRITERIA
Italicized terms REQUIRED REQUIRED
ELEMENTS
are elaborated in KNOWLEDGE SKILLS
the Range of
Variables
1. Identify the 1.1 Required 1.1. Importance of 1.1 Recording
efficiency and resource Environment Skills
effectiveness of utilization in the al Literacy 1.2 Writing Skills
resource workplace is 1.2. 1.3 Innovation
utilization measured Environment Skills
using al Work
appropriate Procedures
techniques 1.3. Waste
1.2 Data are Minimization
recorded in 1.4. Efficient
accordance Energy
with workplace Consumption
protocol s
1.3 Recorded data
are compared
to determine
the efficiency
and
effectiveness
of resource
utilization
according to
established
environmental
work
procedures

CS - Basic Competencies (Promulgated October 2018) Page 83

 PERFORMANCE
CRITERIA
Italicized terms REQUIRED REQUIRED
ELEMENTS
are elaborated in KNOWLEDGE SKILLS
the Range of
Variables
2. Determine 2.1 Potential 2.1 Causes of 2.1 Deductive
causes of causes of environmental Reasoning
inefficiency inefficiency inefficiencies Skills
and/or and/or and 2.2 Critical
ineffectiveness ineffectiveness ineffective- thinking
of resource are listed ness 2.3 Problem
utilization 2.2 Causes of Solving
inefficiency 2.4 Observation
and/or Skills
ineffectiveness
are identified
through
deductive
reasoning
2.3 Identified
causes of
inefficiency
and/or
ineffectiveness
are validated
thru
established
environmental
procedures
3. Convey inefficient 3.1 Efficiency and 3.1 Appropriate 3.1 Written and Oral
and ineffective effectiveness of Personnel to Communication
environmental resource address the Skills
practices utilization are environmental 3.2 Critical thinking
reported to hazards 3.3 Problem Solving
appropriate 3.2 Environmental 3.4 Observation
personnel corrective Skills
3.2 Concerns actions 3.5 Practice
related Environmental
resource Awareness
utilization are
discussed with
appropriate
personnel
3.3 Feedback on
information/
concerns raised
are clarified
with appropriate
personnel

CS - Basic Competencies (Promulgated October 2018) Page 84

RANGE OF VARIABLES

VARIABLE RANGE
1. Environmental Work May include:
Procedures 1.1 Utilization of Energy, Water, Fuel
Procedures
1.2 Waster Segregation Procedures
1.3 Waste Disposal and Reuse Procedures
1.4 Waste Collection Procedures
1.5 Usage of Hazardous Materials
Procedures
1.6 Chemical Application Procedures
1.7 Labeling Procedures
2. Appropriate Personnel May include:
2.1 Manager
2.2 Safety Officer
2.3 EHS Offices
2.4 Supervisors
2.5 Team Leaders
2.6 Administrators
2.7 Stakeholders
2.8 Government Official
2.9 Key Personnel
2.10 Specialists
2.11 Himself

CS - Basic Competencies (Promulgated October 2018) Page 85

EVIDENCE GUIDE

1. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1. Measured required resource utilization in the workplace
using appropriate techniques
1.2. Recorded data in accordance with workplace protocol
1.3. Identified causes of inefficiency and/or ineffectiveness
through deductive reasoning
1.4. Validate the identified causes of inefficiency and/or
ineffectiveness thru established environmental
procedures
1.5. Report efficiency and effectives of resource utilization
to appropriate personnel
1.6. Clarify feedback on information/concerns raised with
appropriate personnel
2. Resource The following resources should be provided:
Implications 2.1 Workplace
2.2 Tools, materials and equipment relevant to the tasks
2.3 PPE
2.4 Manuals and references
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Demonstration
3.2 Oral questioning
3.3 Written examination
4. Context for 4.1 Competency assessment may occur in workplace or any
Assessment appropriately simulated environment
4.2 Assessment shall be observed while task are being
undertaken whether individually or in-group

CS - Basic Competencies (Promulgated October 2018) Page 86

UNIT OF COMPETENCY : PRACTICE ENTREPRENEURIAL SKILLS IN
THE WORKPLACE

UNIT CODE : 400311218

UNIT DESCRIPTOR : This unit covers the outcomes required to apply

entrepreneurial workplace best practices and
implement cost-effective operations

PERFORMANCE
CRITERIA
Italicized terms REQUIRED REQUIRED
ELEMENTS
are elaborated in KNOWLEDGE SKILLS
the Range of
Variables
1. Apply 1.1 Good 1.1 Workplace 1.1 Communication
entrepreneurial practices best practices, skills
workplace best relating to policies and 1.2 Complying with
practices workplace criteria quality procedures
operations are 1.2 Resource
observed and utilization
selected 1.3Ways in
following fostering
workplace entrepreneuria
policy. l attitudes:
1.2 Quality  Patience
procedures  Honesty
and practices  Quality-
are complied consciousness
with according  Safety-
to workplace consciousness
requirements.  Resourcefulne
1.3 Cost- ss
conscious
habits in
resource
utilization are
applied based
on industry
standards.

CS - Basic Competencies (Promulgated October 2018) Page 87

 PERFORMANCE
CRITERIA
Italicized terms REQUIRED REQUIRED
ELEMENTS
are elaborated in KNOWLEDGE SKILLS
the Range of
Variables
2. Communicate 2.1 Observed 2.1 Workplace 2.1 Communication
entrepreneurial good practices best skills
workplace best relating to practices, 2.2 Complying with
practices workplace policies and quality procedures
operations are criteria 2.3 Following
communicated 2.2 Resource workplace
to appropriate utilization communication
person. 2.3 Ways in protocol
2.2 Observed fostering
quality entrepreneuri
procedures al attitudes:
and practices  Patience
are  Honesty
communicated  Quality-
to appropriate consciousness
person  Safety-
2.3 Cost- consciousness
conscious  Resourcefulnes
habits in s
resource
utilization are
communicated
based on
industry
standards.
3. Implement cost- 3.1 Preservation 3.1 Optimization 3.1 Implementing
effective and of workplace preservation and
operations optimization of resources optimizing
workplace 3.2 5S workplace
resources is procedures resources
implemented and concepts 3.2 Observing
in accordance 3.3 Criteria for judicious use of
with cost- workplace tools,
enterprise effectiveness equipment and
policy 3.4 Workplace materials
3.2 Judicious use productivity 3.3 Making
of workplace 3.5 Impact of constructive
tools, entrepreneuri contributions to
equipment and al mindset to office operations
materials are workplace 3.4 Sustaining ability to
observed productivity work within allotted
according to 3.6 Ways in time and finances
manual and fostering

CS - Basic Competencies (Promulgated October 2018) Page 88

 work entrepreneuri
requirements. al attitudes:
3.3 Constructive  Quality-
contributions consciousnes
to office s
operations are  Safety-
made consciousnes
according to s
enterprise
requirements.
3.4 Ability to work
within one’s
allotted time
and finances is
sustained.

CS - Basic Competencies (Promulgated October 2018) Page 89

RANGE OF VARIABLES

VARIABLE RANGE
1.Good practices May include:
1.1 Economy in use of resources
1.2 Documentation of quality practices

2.Resources utilization May include:

2.1 Consumption/ use of consumables
2.2 Use/Maintenance of assigned equipment
and furniture
2.3 Optimum use of allotted /available time

EVIDENCE GUIDE

1. Critical aspects Assessment requires evidence that the candidate:

of competency 1.1 Demonstrated ability to identify and sustain cost-
effective activities in the workplace
1.2 Demonstrated ability to practice entrepreneurial
knowledge, skills and attitudes in the workplace.

2. Resource The following resources should be provided:

Implications 2.1 Simulated or actual workplace
2.2 Tools, materials and supplies needed to
demonstrate the required tasks
2.3 References and manuals
2.3.1 Enterprise procedures manuals
2.3.2 Company quality policy

3. Methods of Competency in this unit should be assessed through:

Assessment 3.1 Interview
3.2 Third-party report

4.Context of 4.1 Competency may be assessed in workplace or in a

Assessment simulated workplace setting
4.2 Assessment shall be observed while tasks are being
undertaken whether individually or in-group

CS - Basic Competencies (Promulgated October 2018) Page 90