Quality at TAPF - Assignment

ASSIGNMENT
Total Quality Management
Abstract:
Quality Policy
“Era of Quality at The Akshaya Patra Foundation (TAPF)”
Syed Basit Hussain Shah MSEM 50937

Muhammad Akhtar Hussain MSPM 20095
Mohaimin Malik MSEM 47757
1
The Akshaya Patra Foundation

Inception:
A serious issue was witnessed by swami Parbhupada founder of “ISKON” that a group
of children were fighting with street dogs for leftover food.
Initial Vision:
Swami Prabhupada founder of “ISKON” International Society for Krishna
Consciousness affirmed that, “No child within a 10-mile radius of ISKON center should
go hungry.” So it was his aspiration that helped to create TAPF in 2000.
Vision:
“No child in India shall be deprived of education because of hunger”
Quality Improvement:
With the help of an efficient management committee, the Foundation grew and
reached out to 1.4 million needy children per day across many states of India by 2014.
However, quality issues, worker’s safety, fresh meal timings, capacity increasing
plans, cooking materials and fresh vegetable quality issues were noted by the
assessment of feedback.
Mr. Murlidhar, quality control head (Black Belt holder) and his team apply six sigma
project, in each department and were applied since 2012 in TAPF.
DEFINE
CONTROL MEASURE
DMAIC
IMPROVE ANALYZE
2
Operating Model:
Since its inception in 2000, there was centralized kitchen model, TAPF evolved its
kitchens from manual to automated and centralized to decentralized kitchens.
Building the Culture of Quality:

According to S. Venkat - CEO quote, “Quality is not only about the people and their
work in the Quality Department. It is about the culture of the organization and it
certainly is everybody’s business”
Challenges (Measured):
 Centralized & decentralized kitchens had different issues e.g. raw material
procurement mechanisms.
 Different cooking techniques and recipes in different areas & states.
 To be certified from the ISO-9001 quality management system to meet
international standards.
 Quality of supplies and its inventory standard.
 Pre-cooking and post cooking.
 Logistic
 Data entry & feed back
 Audit
 Time management
 Health & Hygiene
 Planning/ reviews of existing setup and to fulfillment of future demand as per
“Vision.”
 Input of PDCA, DMAIC, Kaizen Pareto & quality audit methodology is
mandatory for quality improvement process.
Problem Define:
Total quality management TQM team define the problem as follows:
Production process, which included 4:30 Hrs. of processing and vessel sterilization,
took on average 8:30 Hrs. Resulted late delivery of food package to the distribution
team.
“Goal was to reduce this time by 1 Hrs. in the next 3 months.”
The TQM team then studied the process using the Suppliers, Inputs, Process, Outputs
and Customers (SIPOC) methodology and determined that given the nature of
operations at TAPF, there were the gaps in inputs and processes which needed to be
reorganized.
3
Measure:
Team collected data on 106 samples. The average production time based on these
samples was found to be 500 minutes, which was in line with the initial observations.
However proper analysis was required.
Analyze:
Team decided to analyze the collected data to identify the root causes for longer
cooking cycles.
The primary root causes were then segregated with the help of Pareto analysis, which
used to identify vital root causes based on their frequency of occurrence, owing to lack
of data on this front, the team decided to brainstorm and use voting method to identify
the important causes, thereby bringing in the experience of team members to fill this
gap in data.
Era of Quality at the Akshaya Patra Foundation:

Although non-availability of vessels was identified as one of the potential causes for
delays in cooking during the brainstorming sessions by the team members, the data
collection did not show any incidents were shortage of vessels was leading to high
cooking cycle times. Therefore, it was concluded that shortage of vessels was not
really a reason for longer cooking cycle times, but also team interlinked all the
processes to reduce the time.
Future Plan:
TQM Team focused on how best to align the quality improvement program with the
massive expansion plans that TAPF was drawing up to benefit needier children.
Continuous analysis and implementation is required to meet the Vision “No child in
India shall be deprived of education because of hunger.”

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ASSIGNMENT

Total Quality Management

Syed Basit Hussain Shah MSEM 50937

The Akshaya Patra Foundation

Building the Culture of Quality:

Era of Quality at the Akshaya Patra Foundation:

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