TURNKEY PRINTING SOLUTIONS

TPSK PRINTER SERIES

24 & 12V

USER MANUAL
Reference 31 08 972
Issue Z
July 2007

!"
##$ % % % &'!"
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 EVOLUTIONS
Date Issue Modifications
08/2006 Preliminary
07/2007 Z

TPSK 12 & 24 V User’s Manual Page 1 / 66 Reference: FDE 31 08 972 Issue Z

 INTRODUCTION

The TPSK series is part of the "Compact Kiosk" printer family. The wide range of temperature and humidity
operating conditions allows integration to a system used indoors or outdoors.

The TPSK printers are turnkey units that contain the printing head, the interface controller board, the paper roll
bucket and a cutter / paper chute assembly to protect and display the printed ticket.

The main characteristics are:

- Easy connection (12V or 24V power supply and serial interface)
- Easy paper loading with a font printer door, a bucket to set the roll of paper, and a “Clamshell” system to
easily set the paper under the print head.
- Different ways to install the printer, including a possible sliding system for sealing.
- Compact size in which 4 inch paper rolls can be used.
- Many information sent back to the host system such as : jam, low paper, out of paper …
- A specific cutter patented by Axiohm with which the ticket can be cut when the user pulls it.
This protects the ticket in a chute while it is printed. The chute on the existing units is optimized for a 4
inch ticket length.
Please contact Axiohm for other needs.

Note: This manual is not applicable to the version TPSK2401 (User Manual ref 3109472/Z)
that is driven with a different command set.

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 CONTENTS

1 TECHNICAL SPECIFICATIONS ................................................................................................6

1.1 Features .................................................................................................................................................7
2 MECHANICAL FEATURES.........................................................................................................8
2.1 External Dimensions ............................................................................................................................8
2.2 Housing features for ticket access.....................................................................................................10
2.3 Paper Loading ....................................................................................................................................10
2.4 Self test ................................................................................................................................................11
2.5 CUTTER SYSTEM / PAPER CHUTE ............................................................................................12
3 INTERFACE BOARD FEATURES............................................................................................13
3.1 Overview: ............................................................................................................................................13
3.2 Power supply connector location ......................................................................................................14
3.3 Serial HE10 Pinout.............................................................................................................................15
3.4 Self test ticket description..................................................................................................................15
4 LIST OF CONTROL CODES ......................................................................................................18
5 COMMAND DESCRIPTION.......................................................................................................20
5.1 Command conventions.......................................................................................................................20
5.2 Reset commands .................................................................................................................................21
Initialize Printer ...........................................................................................................................................................21
Reset Firmware ............................................................................................................................................................21
5.3 Vertical positioning and print commands........................................................................................22
Print and Feed One Line ..............................................................................................................................................22
Activate Carriage Return..............................................................................................................................................22
Feed n Print Lines ........................................................................................................................................................22
Feed n Dot Rows..........................................................................................................................................................23
Set Line Spacing to 1/6 Inch ........................................................................................................................................23
Set Line Spacing ..........................................................................................................................................................23
Print and Feed Paper ....................................................................................................................................................24
Print and Feed n Lines .................................................................................................................................................24
5.4 Horizontal positioning commands ....................................................................................................25
Horizontal Tab .............................................................................................................................................................25
Set Right-Side Character Spacing ................................................................................................................................25
Set Absolute Starting Position .....................................................................................................................................26
Set Horizontal Tab Positions .......................................................................................................................................27
Set Relative Print Position ...........................................................................................................................................28
Select Justification .......................................................................................................................................................29
Set Left Margin ............................................................................................................................................................29
Set Printing Area Width...............................................................................................................................................30
5.5 Print characteristics commands .......................................................................................................31
Select Print Mode.........................................................................................................................................................31
Select or Cancel Underline Mode ................................................................................................................................32
Select Or Cancel White/Black Reverse Print Mode.....................................................................................................32
5.6 Font commands ..................................................................................................................................33
Select International Character Set ................................................................................................................................33
5.7 Graphics commands...........................................................................................................................34
Print Raster Graphics ...................................................................................................................................................34
5.8 Logo commands..................................................................................................................................34
TPSK 12 & 24 V User’s Manual Page 3 / 66 Reference: FDE 31 08 972 Issue Z
 Select the Current Logo ...............................................................................................................................................34
Define Downloaded Bit Image.....................................................................................................................................35
Print Downloaded Bit Image........................................................................................................................................36
Return Logo Checksum................................................................................................................................................36
5.9 Printer status commands...................................................................................................................37
Transmit Paper Sensor Status.......................................................................................................................................37
Transmit Printer ID ......................................................................................................................................................38
Transmit Printer ID, Remote Diagnostics Extension ...................................................................................................39
Transmit Status ............................................................................................................................................................40
SET Sensor Threshold .............................................................................................................................................40
Send Printer Software Version.....................................................................................................................................41
Return SRAM Size.......................................................................................................................................................41
Transmit Selected A/D Channel...................................................................................................................................41
5.10 Real time commands ......................................................................................................................42
Rules for Using Real Time Commands........................................................................................................................42
Moving Data Through the Buffer.................................................................................................................................43
Busy Line and Fault Conditions...................................................................................................................................43
Real Time Recovery from Fault...................................................................................................................................44
Real Time Status Transmission....................................................................................................................................45
5.11 Bar code commands........................................................................................................................48
Select Printing Position of HRI Characters..................................................................................................................48
Select Pitch of HRI Characters ....................................................................................................................................48
Select Bar Code Height................................................................................................................................................48
Select Bar Code Width.................................................................................................................................................49
Print Bar Code .............................................................................................................................................................49
5.12 Flash firmware download commands ..........................................................................................51
Firmware Download Sequence .................................................................................................................................51
Commands ...................................................................................................................................................................52
Switch to Flash Download Mode .........................................................................................................................52
Request Flash Memory Size................................................................................................................................52
Select Flash Memory Sector to Download.........................................................................................................52
Get Flash Firmware CRC Status.........................................................................................................................53
Return Boot Sector CRC ......................................................................................................................................53
Erase All Flash Contents Except Boot Sector ...................................................................................................53
Return Main Program Flash CRC .......................................................................................................................53
Erase Selected Flash Sector ...............................................................................................................................54
Download to Active Flash Sector ........................................................................................................................54
Erase Boot Sector + Download New Boot Code...............................................................................................55
5.13 User flash memory commands ......................................................................................................56
Erase User Flash Sector ...............................................................................................................................................56
Return User Flash Memory Allocation Status..............................................................................................................56
5.14 Peripheral control commands .......................................................................................................57
Set Communication Interface Parameters ....................................................................................................................57
SET AUTOTEST AFTER CLOSE MODE................................................................................................................58
Set Voltage Mechanism ...............................................................................................................................................58
Paper Low Sensor Option ............................................................................................................................................58
Enable/ disable paper feed button ................................................................................................................................59
Set Pre-Heating Mode..................................................................................................................................................59
set paper pass (FLAPPER) sensor threshold................................................................................................................59
Set Print Density ..........................................................................................................................................................60
Reset EEPROM ...........................................................................................................................................................60
Print Test Form ............................................................................................................................................................61
Jam Sensor Calibration ................................................................................................................................................61
5.15 Font Download................................................................................................................................62
Download Font.............................................................................................................................................................62
Read Font information .................................................................................................................................................63
Check Easyfont compatibility ......................................................................................................................................63
TPSK 12 & 24 V User’s Manual Page 4 / 66 Reference: FDE 31 08 972 Issue Z
6 RECOMMENDATIONS ..............................................................................................................64
6.1 Storage: ...............................................................................................................................................64
6.2 Duty cycle:...........................................................................................................................................64
6.3 Grounding:..........................................................................................................................................64
6.4 Print head Cleaning: ..........................................................................................................................64
6.5 Ticket access / Housing features:......................................................................................................64
6.6 Paper recommendations:...................................................................................................................65
7 TROUBLESHOOTING ................................................................................................................66

TPSK 12 & 24 V User’s Manual Page 5 / 66 Reference: FDE 31 08 972 Issue Z

1 TECHNICAL SPECIFICATIONS
The following table gathers the main characteristics of the printing unit.

ITEM 12 V Version 24 V Version UNIT

Static thermal dot line Static thermal dot line
Printing method --
printing printing
Paper loading Clamshell Clamshell --
Number of resistor dots 384 384 dots
Resolution 8 horizontal & vertical 8 horizontal & vertical Dots/mm
Printing width 48 48 mm
Printing speed 100 maximum* 100 mm/s
+0.1 +0.1
Paper width 60 60 mm
-1 -1
Head T° detection By Thermistor By Thermistor --
1 1 Motor steps
Paper feed pitch
0.125 0.125 mm
Paper empty detection Opto-sensor Opto-sensor --
Operating voltage range Vcc 4.75-5.25 4.75-5.25 V DC
(logic)
10.8-13.2 20 - 26.4
Vch (dot) V DC
(max 16 stand by) (max. 30 stand by)
mA per resistor dot "on"
Current Consumption: Vch 28 22.6
at nominal voltage
Current Consumption: Vcc
42 42 mA
(all dots "on")
Nominal dot energy (High *1 *1
0.34 0.32 mJ
sensitivity paper)
Current Consumption: Stepping mA per activated phase
300 300
motor at nominal voltage
Current Consumption: interface
board 80 40 mA
Stand-by 12 or 24V
Peak print head current
10.8 8.8 A
(all dots ”on ” at nominal value)
Over all dimensions: Width 102 102 mm
Depth 160,5 160,5 mm
Height 204,37 204,37 mm
Weight 1700 1700 g
Storage range*2 -20 to +85 -20 to +85 °C
20 to 95 20 to 95
Relative humidity*2 %
no condensing no condensing
Operating range*2 0 to +70 0 to +70 °C
Electrical lifetime *3 108 108 pulses on OE signal
Mechanical lifetime *3 50 50 km
UL60950 ; CSA 22.2-60950 (cUL) ; CE class
Specified standards
B, ROHS, IEC60950 ; C-Tick, FCC class B.

*1 In standard conditions: Nominal Volts, 25°C, for a print head with a resistance of 1000 Ω (24V) or 480 Ω
(12V), at 800 PPS. When used with 12V the maximum is not reached at room temperature and nominal
voltage.
*2 Contact Axiohm for recommendations if extended conditions are required
*3 Per AXIOHM conditions

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1.1 Features
Flash Memory Size 128kb / 1 Mb / 2Mb
Amount of Flash Memory accessible for user
48 kb
storage
Resident character set PC Code Pages: 858 and 43737
Code 39, UPC-A, UPC-E, JAN8 (EAN), JAN13
Bar code support (EAN), Interleaved 2 of 5 (ITF), Codabar, Code
128
Drivers available Windows 98, 2000, XP
Human Interface Configuration software commands for easy setup

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 2 MECHANICAL FEATURES

2.1 External Dimensions

Paper
Feed
button

TPSK 12 & 24 V User’s Manual Page 8 / 66 Reference: FDE 31 08 972 Issue Z

 The support for this printer needs to be "U
shaped" to allow the paper roll bucket to
protrude through.

The printer can be either fixed (four holes

underneath & two above the unit), or free to
slide with its guiding tabs (for sealing issue if
needed).

Holes of fixation (binding) were

placed on the chassis

TPSK 12 & 24 V User’s Manual Page 9 / 66 Reference: FDE 31 08 972 Issue Z

 2.2 Housing features for ticket access
See section «Recommendations».

2.3 Paper Loading

Maximum paper roll diameter is 102 mm. Paper / roll width must be 59 to 60 mm.

The following steps are needed to load the paper:

- Open the door by pulling it
- Remove the core of the preceding roll if necessary
- Place the new roll
- Set the paper end through the door chute over the platen
- Close the door, keeping the paper end tight to avoid a possible paper loop.
- Pull the paper end to cut; it the paper is loaded.

Step n°1 Step n°2

Step n°3 Step n°4

TPSK 12 & 24 V User’s Manual Page 10 / 66 Reference: FDE 31 08 972 Issue Z

 Step n°5 Step n°6 (you must check if you see
the paper in the hole)

Step n°7: Push the door until complete closing

2.4 Self test

By opening and closing the door, a ticket is printed. Printer setting can be checked on it.

TPSK 12 & 24 V User’s Manual Page 11 / 66 Reference: FDE 31 08 972 Issue Z

2.5 CUTTER SYSTEM / PAPER CHUTE

The paper is fed into a chute. The user has access to the ticket end at the chute exit. The user then cuts the
receipt when he pulls the ticket.

With this system (on existing units), the distance between the printing line and the cutting line is between 20
and 21 mm. It is possible to print a header (or footer) of the next ticket in this area.

The chute hides the ticket from the user until it is fully printed; the length of ticket with the existing TPSWS002
PRINTER is 4 inches. With tickets shorter than 3.75 inches, the user would not access the ticket end. It is
possible to print a ticket longer than 4 inches; sensors and software provide security to avoid jam when the
ticket is pulled during printing.

Chute length optimised

for 4 inch tickets:
- for ticket protection
- for ticket end access

TPSK 12 & 24 V User’s Manual Page 12 / 66 Reference: FDE 31 08 972 Issue Z

3 INTERFACE BOARD FEATURES

3.1 Overview:

Printer connections are

available directly on the board
connectors at the printer rear.
The power supply must be a
switch power supply AC/DC -
24V 3A mean, with minimum
recommended power 55VA
(possible peak of 8.8A during
1.5ms) or 12V 6A mean with
minimum recommended power
55VA (possible peak of 10.8A
during 1.5ms).
A missing pin on the connector
allows an easy locating.
The communication is serial
RS232. Communication
parameters can be modified
(see the control code list).
Default setting is 115200
Bauds, N, 8, 1.

TPSK 12 & 24 V User’s Manual Page 13 / 66 Reference: FDE 31 08 972 Issue Z

 3.2 Power supply connector location

Serial HE10
communication
24 V Power
Connection

- -- - --- --+ NC ++
+ NC

- - - + NC +

Warning: Please use the missing pin as a locating: a reversed connection can destroy the PCB.

TPSK 12 & 24 V User’s Manual Page 14 / 66 Reference: FDE 31 08 972 Issue Z

3.3 Serial HE10 Pinout
Pinout Description

HE10 (board side)

1: GND
2: TXD
3: GND
4: RXD
5: NC
6: NC
7: DSR
8: GND
9: DTR
Recommended Connector

HE10: 10 points with locating and holding clips

3M ref.: 89110-0103HA or equivalent

3.4 Self test ticket description

To print a self ticket:
- open and close the door

Here is the description of the self test print out.

- Model Number : - This is a 15 digit number fixed by Axiohm.

- Serial Number - This is a 10 digits number fixed by Axiohm
: First letter: always D
Next two digits: year of production
Next two digits: week of production
Next 5 digits: incremental number that is reset
every Monday morning.
BOOT FIRMWARE
Revision -Vx.xx
CRC This a 4 digits check sum
Flash FIRMWARE
Revision -Vx.xx
CRC This a 4 digits check sum
HARDWARE
- Flash Memory Size : - Total size of the main flash memory.
- Flash Size User - Amount of Flash memory allocated to logos or user defined fonts.
:
- SRAM Size : - Total size of the RAM Memory
- CPU Clock Freq. : - Microprocessor Clock frequency.

MECHANISM
- Type - CHTP/HTP
- Voltage : - 24V

- Print Density : - Percentage of the nominal heating time value for specified paper.

- Partial Cut : - Indicate the number of motor steps to perform a partial cut.

TPSK 12 & 24 V User’s Manual Page 15 / 66 Reference: FDE 31 08 972 Issue Z

- Paper Low Sensor : - Enable Paper Low sensor management.

- Pre Heating : - This mode is used to maintain print head temperature above
minimum value.
- Max Speed : - Printer top speed limit.

COMMUNICATION
- RX Buffer Size : - This indicates the size of the data Input buffer (Bytes).

- Interface Type : - Indicates if RS232 or USB interface is used.

Automatic detection of USB interface
Baud rate Baud rate Value.
:

Data Bits : Number of data bits.

Stop Bit(s) : Number of stop bit(s).

Parity : Type of parity to control frame validity.

Flow Control : Hardware or software handshaking.

Reception Errors Indicates which action is to be done when a wrong data is received.
:

PRINT OPTIONS
- User Logo defined : - Current status = Yes if at least one logo is defined.

- User Char defined : - Current status = Yes if at least one font is defined.

- Code Page (437,858) : Indicates default internal code page selected upon reset.

(For further information, please contact your distributor or Axiohm Technical Support Team at
www.axiohm.com)

TPSK 12 & 24 V User’s Manual Page 16 / 66 Reference: FDE 31 08 972 Issue Z

Example:

TPSK 12 & 24 V User’s Manual Page 17 / 66 Reference: FDE 31 08 972 Issue Z

4 LIST OF CONTROL CODES
Code (Hexadecimal) Command Page
09 Horizontal Tab 25
0A Print and Feed One Line 22
0D Activate Carriage Return 22
10 04 n Real Time Status Transmission 45
11 n1...nl Print Raster Graphics 34
14 n Feed n Print Lines 22
15 n Feed n Dot Rows 23
1B 20 n Set Right-Side Character Spacing 25
1B 21 n Select Print Mode 31
1B 24 n1 n2 Set Absolute Starting Position 26
1B 2D n Select or Cancel Underline Mode 32
1B 32 Set Line Spacing to 1/6 Inch 23
1B 33 n Set Line Spacing 23
1B 40 Initialize Printer 21
1B 44 [n]...k NUL Set Horizontal Tab Positions 27
1B 4A n Print and Feed Paper 24
1B 52 n Select International Character Set 33
1B 5B 7D Switch to Flash Download Mode 52
1B 5C n1 n2 Set Relative Print Position 28
1B 61 n Select Justification 29
1B 64 n Print and Feed n Lines 24
1B 76 Transmit Paper Sensor Status 37
1D 01 Request Flash Memory Size 52
1D 02 nn Select Flash Memory Sector to Download 52
1D 06 Get Flash Firmware CRC Status 53
1D 07 Return Boot Sector CRC 53
1D 08 Return SRAM Size 41
1D 0E Erase All Flash Contents Except Boot 53
1D 0F Sector Main Program Flash CRC
Return 53

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LIST OF CONTROL CODES (continued)

Code (Hexadecimal) Command Page

1D 10 n Erase Selected Flash Sector 54
1D 11 al ah cl ch d1...dn Download to Active Flash Sector 54
1D 23 n Select the Current Logo 34
1D 2A n1 n2 d1...dn] Define Downloaded Bit Image 35
1D 2F m Print Downloaded Bit Image 36
1D 3B n1 n2 n3 n4 Jam sensor calibration 61
1D 40 n Erase User Flash Sector 56
1D 42 n Select or Cancel White/Black Reverse Print Mode 32
1D 48 n Select Printing Position of HRI Characters 48
1D 49 n Transmit Printer ID 38
1D 49 40 n Transmit Printer ID, Remote Diagnostics Extension 39
1D 4C nL nH Set Left Margin 29
1D 57 nL nH Set Printing Area Width 30
1D 66 n Select Pitch of HRI Characters 48
1D 68 n Select Bar Code Height 48
1D 6B m d1...dn Print Bar Code 49
1D 6B m d1...dk NUL Print Bar Code 49
1D 72 n Transmit Status 40
1D 73 n Set Sensor Threshold 40
1D 77 n Select Bar Code Width 49
1D FF Reset Firmware 21
1F 01 d1.. d8192 Erase Boot Sector + Download New Boot Code 55
1F 02 n1 n2 n3 n4 n5 n6 Set Communication Interface Parameters 57
1F 03 AA n Set Autotest Mode 58
1F 03 A1 n Set Voltage Mechanism 58
1F 03 03 n Paper Low Sensor Option 58
1F 03 B2 n Enable/Disable Paper Feed Button 59
1F 03 0B n Set Preheating Mode 59
1F 03 96 n Set Paper Pass (flapper) sensor Threshold 59
1F 0B 4E 52 4A n Set Print Density 60
1F 0D 43 4C 45 n Reset EEPROM 60
1F 56 Send Printer Software Version 41
1F 65 n Return Logo Checksum 36
1F 74 Print Test Form 61
1D 6C m Transmit Selected A/D Channel 41
1F 77 n Return User Flash Memory Allocation Status 56

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5 COMMAND DESCRIPTION

5.1 Command conventions

The following information describes how each command is organized:

Command Name
A designation (not the ASCII code) used to identify the command.

Description
A brief summary of the command, followed by detailed information, if necessary.

ASCII the ASCII control code

Hexadecimal the Hexadecimal control code
Decimal the Decimal control code

Value or Values a description of the command operand values

Range the upper and lower limits of the command operand

Default the command operand default after printer reset

Formulas any formula used for this command.

Exceptions
Describes any exceptions to the command, for example, other commands with which that one cannot be used.

Related Information
This section describes any related information for this command and provides references to other sections for
additional information.

TPSK 12 & 24 V User’s Manual Page 20 / 66 Reference: FDE 31 08 972 Issue Z

5.2 Reset commands

INITIALIZE PRINTER

Clears the print line buffer and resets the printer to the default settings for the startup configuration (refer to
Default settings below).

Single Wide, Single-High and Left-Aligned characters and reset active logo.

Default bar code settings

ASCII ESC @
Hexadecimal 1B 40
Decimal 27 64

Default Character Pitch 12.7 CPI

Number of Columns Width 24 characters
Extra Dot Rows 3
Character Set Default
Printing Position Column One

RESET FIRMWARE

Reboots the printer.

ASCII GS (SPACE)
Hexadecimal 1D FF
Decimal 29 255

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5.3 Vertical positioning and print commands
The vertical positioning and print commands control the vertical print positions of characters on the receipt.

PRINT AND FEED ONE LINE

Prints the buffer contents and feeds one line.

ASCII LF
Hexadecimal 0A
Decimal 10

ACTIVATE CARRIAGE RETURN

Prints the buffer contents and feeds one line.

ASCII CR
Hexadecimal 0D
Decimal 13

Note: this command is almost similar to the previously described <0A>, it was originally made to be compatible
with impact printers on which an actual carriage return was necessary.
Some applications expect the command to be ignored, while others use it as print command.

FEED N PRINT LINES

Feeds n lines of paper with the current line/character height.

ASCII DC4 n
Hexadecimal 14 n
Decimal 20 n

Value of n The number of lines to feed at current line height setting.

Range of n 255

Exception(s)
The command is ignored when it is not sent at the beginning of a line.

TPSK 12 & 24 V User’s Manual Page 22 / 66 Reference: FDE 31 08 972 Issue Z

FEED N DOT ROWS

Feeds n dot lines: (the dot height is 0.125mm, the paper feeding with this command is: n/203 inch, n/8 mm).

ASCII NAK n
Hexadecimal 15 n
Decimal 21 n

Value of n n/203 inch

Range of n 0-255

Example: <15> <CB> will feed 203 lines thus one inch of paper.

SET LINE SPACING TO 1/6 INCH

Sets the default line spacing to 1/6 of an inch (4,23 mm).

ASCII ESC 2
Hexadecimal 1B 32
Decimal 27 50

SET LINE SPACING

Sets the line spacing to n/406 inch (n/16 mm).

The minimum line spacing is 8.5 lines per inch. The line spacing equals the character height when n is too
small.

ASCII ESC 3 n
Hexadecimal 1B 33 n
Decimal 27 51 n

Value of n n/406 inch

Range of n 0-255
Default 0.13 inch (3.37 mm)

Exception(s)
The command is valid only at the beginning of a line.

TPSK 12 & 24 V User’s Manual Page 23 / 66 Reference: FDE 31 08 972 Issue Z

PRINT AND FEED PAPER

Prints buffer contents and feeds n/203 inch (n/8 mm) of paper.
Sets the print starting position to the beginning of the line (when printing and feeding are completed).

ASCII ESC J n
Hexadecimal 1B 4A n
Decimal 27 74 n

Value of n n/203 inch

Range of n 0-255

Exception(s)
If n is too small, the line height equals the character height.

PRINT AND FEED N LINES

Prints the buffer contents and feeds paper n lines at the current line height.

ASCII ESC d n
Hexadecimal 1B 64 n
Decimal 27 100 n

Range for n 0-255

TPSK 12 & 24 V User’s Manual Page 24 / 66 Reference: FDE 31 08 972 Issue Z

5.4 Horizontal positioning commands
The horizontal positioning commands control the horizontal print positions of characters on the receipt.

HORIZONTAL TAB

Moves the print position to the next tab position set by the Set Horizontal Tab Positions (1B 44 n1 n2 ... 00)
command. The print position is reset to column one after each line.
When no tabs are defined to the right of the current position, or if the next tab is past the right margin, Line
Feed is executed.
Print initialization sets 32 tabs at column 9, 17, 25,

ASCII HT
Hexadecimal 09
Decimal 9

SET RIGHT-SIDE CHARACTER SPACING

Sets the right side character spacing to [n].

ASCII ESC SP n
Hexadecimal 1B 20 n
Decimal 27 32 n

Range for n 0 – 32
Default 0

Note: n has to be a multiple of 4.

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SET ABSOLUTE STARTING POSITION

Sets the print starting position to the specified number of dots (up to the right margin) from the beginning of the
line. The print starting position is reset to the first column after each line.

ASCII ESC $ nL nH
Hexadecimal 1B 24 nL nH
Decimal 27 36 nL nH

Value of n n = Number of dots to be moved from the beginning of the line

nL = Remainder after dividing n by 256
nH = Integer after dividing n by 256

The values for nL and nH are two bytes in low byte, high byte word orientation.

Note: nL has to be a multiple of 4.

Formulas
The example shows how to calculate 280 dots as the absolute starting position.
280/256 = 1, remainder of 24
nL = 24 nH = 1

TPSK 12 & 24 V User’s Manual Page 26 / 66 Reference: FDE 31 08 972 Issue Z

SET HORIZONTAL TAB POSITIONS

Sets up to 32 horizontal tab-position n columns from column one, but does not move the print position. See the
Horizontal Tab command (09).
The tab positions remain unchanged if the character widths are changed after the tabs are set. The command
ends with hexadecimal 00; hexadecimal 1B 44 00 clears all tabs.

ASCII ESC D [n]…k NUL

Hexadecimal 1B 44 [n]…k NUL
Decimal 27 68 [n]…k 0

Value of n Column number for tab minus one

(n is always less than or equal to the current selected column width)
Value of k 0-32
Default Every 8 characters from column. 1 (9, 17, 25, etc.) for normal print

Formulas
Set the tab positions in ascending order and put Hex 00 at the end.
Hex 1B 44 00 (number of tabs not specified) clears all tab positions.

Exceptions

The tabs cannot be set higher than the column width of the current pitch: 1-24= Standard pitch
1-37= Compressed pitch

Example:

1B 44 03 04 07 0A 0D 18 00
09 41 09 42 09 43 09 44 09 45 09 46 0A

To obtain (in standard pitch): ---A---B--C--D----------EF

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SET RELATIVE PRINT POSITION

Moves the print-starting position the specified number of dots either right (up to the right margin) or left (up to
the left margin) of the current position.
The print starting position is reset to the first column after each line.
Any setting that exceeds the printable area is ignored.

ASCII ESC \ nL nH
Hexadecimal 1B 5C nL nH
Decimal 27 92 nL nH

Value of n

To Move the Relative Starting Position Right of the Current Position:

n = Number of dots to be moved right of the current position
nL = Remainder after dividing n by 256
nH = Integer after dividing n by 256
The values for nL and nH are two bytes in low byte, high byte word orientation.

To Move the Relative Starting-Position Left of the Current Position:

n = Number of dots to be moved left of the current position
nL = Remainder after dividing (65536-n) by 256
nH = Integer after dividing (65536-n) by 256
The values for nL and nH are two bytes in low byte, high byte word orientation.

Note: where nL is a multiple of 4.

Formulas
To move to the left:
The example shows how to set the relative position 20 dots to the left of the current position.
65536-20 = 65516
65516/256 = 255, remainder of 236
nL = 236, nH = 255

To move to the right:

The example shows how to set the relative position 260 dots to the right of the current position.
260/256 = 1, remainder of 4
nL = 04, nH = 01

TPSK 12 & 24 V User’s Manual Page 28 / 66 Reference: FDE 31 08 972 Issue Z

SELECT JUSTIFICATION

Specifies the alignment of characters, logos, and bar codes (see the value of n table).

ASCII ESC a n
Hexadecimal 1B 61 n
Decimal 27 97 n

Value of n 0, 48 = Left aligned

1, 49 = Center aligned
2, 50 = Right aligned
Range of n 0-2, 48-50
Default 0 (Left aligned)

Exceptions
The command is valid only at the beginning of a line.

SET LEFT MARGIN

Sets the left margin of the printing area. The left margin is set to ((nH X 256) + nL) dots.
The Set Printing Area Width command (1D 57), sets the width of the printing area. See the Set Printing Area
Width command (1D 57) in this document for a description of that command.
If the setting exceeds the printable area, the maximum value of the printable area is used. The maximum
printable area is 384. See the illustration.

The command is ignored if it is not at the beginning of the line.

ASCII GS L nL nH
Hexadecimal 1D 4C nL nH
Decimal 29 76 nL nH

Range of nL 0-255
Range of nH 0-255
Default 384 dots (the maximum printable area)

Note: where nL is a multiple of 4.

Formulas
To set the left margin to one inch, send the four-byte string: GS L 203 0

Or, to set the left margin to two inches, send the four-byte string: GS L 150 1

Where 2 inches = 406/203, and 406 = (1 X 256) + 150.

Printable area 384 dots

Left margin Printing area width

TPSK 12 & 24 V User’s Manual Page 29 / 66 Reference: FDE 31 08 972 Issue Z

SET PRINTING AREA WIDTH

Sets the width of the printing area. If the setting exceeds the printable area, the maximum value of the printable
area is used. The width of the printing area is set to ((nH X 256) + nL) dots.
The width of the printing area follows the Set Left Margin command (1D 4C). See the Set Left Margin
command (GS L) earlier in this document for a description.
The command is ignored if it is not at the beginning of the line.

ASCII GS W nL nH
Hexadecimal 1D 57 nL nH
Decimal 29 87 nL nH

Range of nL 0-255
Range of nH 0-255
Default 384 dots (the maximum printable area)

Note: where nL is a multiple of 4.

Minimum print area width = 4

Formulas
To set the width of the printing area to one inch, send the four-byte string: GS W 203 0

Or, to set the width of the printing area to two inches, send the four-byte string: GS W 150 1

Where 2 inches = 406/203, and 406 = (1 X 256) + 150.

← Printable area 384 dots -------------

→

←Left margin→ ←Printing area width→

Exceptions
This command is effective only at the beginning of a line.
If the setting exceeds the printable area, the maximum value of the printable area is used. The maximum
printable area is 384 dots.

TPSK 12 & 24 V User’s Manual Page 30 / 66 Reference: FDE 31 08 972 Issue Z

5.5 Print characteristics commands
These commands control what the printed information looks like, selection of character sets, and setting of
margins. The commands are described in order of their hexadecimal codes.

SELECT PRINT MODE

Selects the print mode: standard, compressed, underlined, double high or doublewide.

ASCII ESC ! n
Hexadecimal 1B 21 n
Decimal 27 33 n

Value of n: See table

Value of n
1
Bit Function 0 1
Bit 0 Pitch Standard Pitch Compressed Pitch
(See chart below)
Bit 4 Double High Canceled Set
Bit 5 Double Wide Canceled Set
Bit 7 Underlined Mode Canceled Set (bar thickness = 2)
1
Bits 1, 2,3 and 6 are not used

Default 0 (for bits 0, 4, 5, 7)

This command affects the pitch selection.

Pitch CPI
Standard 12.7
Compressed 16.9

Exceptions
Refer to the above table for exceptions.

Related Information
See the Print Specifications Guide for a description of standard and compressed character pitches.

TPSK 12 & 24 V User’s Manual Page 31 / 66 Reference: FDE 31 08 972 Issue Z

SELECT OR CANCEL UNDERLINE MODE

Turns underline mode on or off.

Underlines cannot be printed for spaces set by: the Horizontal Tab, Set Absolute Start Position, Set Relative
Print Position commands, or in white/black reverse print mode.

Underline mode may also be turned ON and OFF with the Select Print Mode(s) command (1B 21).

ASCII ESC - n
Hexadecimal 1B 2D n
Decimal 27 45 n

Value of n 0.48 = Cancel underline mode

1-49 =
Select underline mode and bar thickness = 2
2-50 =
Default (Cancel underline mode)

SELECT OR CANCEL WHITE/BLACK REVERSE PRINT MODE

Turns on White/Black reverse printing mode.

In White/Black reverse printing mode, print dots and non-print dots are reversed, which means that white
characters are printed on a black background. When the White/Black reverse printing mode is selected it is
also applied to character spacing which is set by Right-Side Character Spacing (ESC SP).
This command can be used with built-in characters and user-defined characters, but does not affect the space
between lines.
White/Black Reverse Print Mode does not affect graphics, logos, bar code, HRI characters, and spacing
skipped by Horizontal Tab (HT), Set Absolute Starting Position (ESC $), and Set Relative Print Position (ESC
\).

ASCII GS B n
Hexadecimal 1D 42 n
Decimal 29 66 n
n is the least significant Bit, LSB

Value of n 0 = Off
1 = On
Default 0 (Off)

Exceptions
Only the lowest bit of n is valid.

TPSK 12 & 24 V User’s Manual Page 32 / 66 Reference: FDE 31 08 972 Issue Z

5.6 Font commands
SELECT INTERNATIONAL CHARACTER SET

Selects the character set mapping to be used.

ASCII ESC R n
Hexadecimal 1B 52 n
Decimal 27 82 n

n Country
0 USA
1 France
2 Germany
3 UK
4 Denmark I
5 Sweden
6 Italy
7 Spain
8 Japan
9 Norway
10 Denmark II

Default = 0

Additional codes

n 35D 36D 64D 91D 92D 93D 94D 96D 123D 124D 125D 126D
23H 24H 40H 5BH 5CH 5DH 5EH 60H 7BH 7CH 7DH 7EH
U.S.A. 0 # $ @ [ \ ] ^ ` { } ~
France 1 # $ à ° ç § ^ ` é ù è "
Germany 2 # $ § Ä Ö Ü ^ ` ä ö ü ß
U.K. 3 £ $ @ [ \ ] ^ ` { } ~
Denmark I 4 # $ @ Æ Ø Å ^ ` æ ø å ~
Sweden 5 # ¤ É Ä Ö Å Ü é ä ö å ü
Italy 6 # $ @ ° \ é ^ ù à ò è i
Spain 7 Pt $ @ i Ñ ¿ ^ ` " ñ } ~
Japan 8 # $ @ [ ¥ ] ^ ` { } ~
Norway 9 # ¤ É Æ Ø Å Ü é æ ø å ü
Denmark II 10 # $ É Æ Ø Å Ü é æ ø å ü

TPSK 12 & 24 V User’s Manual Page 33 / 66 Reference: FDE 31 08 972 Issue Z

5.7 Graphics commands
These commands are used to enter and print graphics data and are described in order of their hexadecimal
codes.

PRINT RASTER GRAPHICS

Prints one row of data. n1 . .. nl: bytes describing the line to print.
<11> has to be sent at the beginning of each dot line, the following 48 bytes give the status of the 384 dots.

ASCII DC1 n1 ...n48

Hexadecimal 11 n1 ...n48
Decimal 17 n1 ...n48

Value of n n1…n48 = Data bytes

Range for ni 0 - 255

Note: to convert a bmp file so that it can be sent to the printer using this graphic command. The bmp must be
defined ‘black and white’, 384 pixels wide (or less but multiple of 8). The <11> must be added to the file every
48 bytes (or less depending on the number of pixels on the image width).

5.8 Logo commands

SELECT THE CURRENT LOGO

Selects a logo to be defined or printed. The active logo n remains in use until this command is sent again with
a different logo n, or command 1B40 is sent, or printer is rebooted.

When this command precedes a logo definition, that definition is stored in flash memory as logo n. if there is
already a different definition in flash memory for logo n, the first is inactivated and the new definition is used.
The inactive definition is not erased from flash and continues to use memory space in the flash.

When this command precedes a logo print command and n is different from the previously active logo
selected, the printer retrieves the logo definition for n from memory and prints it. If there is no definition for logo
n, then no logo is printed.

An application using multiple logos, into flash memory, is responsible for erasing the flash memory page when
the logo area is full.

ASCII GS # n
Hexadecimal 1D 23 n
Decimal 29 35 n

Range of n 0 – 64

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DEFINE DOWNLOADED BIT IMAGE

Enters a downloaded bit image (such as a logo) into Flash with the number of dots specified by n1 and n2. The
downloaded bit image is available until another bit image is defined, or either Initialize Printer (1B 40 or 1D 40
31), command is received.

See the illustration below for a graphic representation of the downloaded bit image.

Top of Graphic Column

Column
One 48
8 x 8 Max.

Row
One d1 d
65

d2

MS B

dn

Row 64 d dn
Max. 64
LSB

ASCII GS * n1 n2 d1 ... dn
Hexadecimal 1D 2A n1 n2 d1 ... dn
Decimal 29 42 n1 n2 d1 ... dn

Value of n

Value of n1 Value of n2 Value of d

1-48 (8 x n1 = Number of 1-255 (Number of Bytes of Data (Printed
Horizontal Dot Columns) Vertical Bytes)1 Down, Then Across)
1
The number of bytes sent is represented by the following formula:
n = 8 x n1 x n2 (n1 x n2 must be less than or equal to 49138).

Exceptions:
See the illustration for the Print Downloaded Bit Image command (1D 2F) for a representation of the bit image.

TPSK 12 & 24 V User’s Manual Page 35 / 66 Reference: FDE 31 08 972 Issue Z

PRINT DOWNLOADED BIT IMAGE

Prints the downloaded bit image at a density specified by m. It is ignored if any data is in the print buffer, if the
downloaded bit image is undefined.

See the illustration on the previous page for a representation of the bit image.

ASCII GS / m
Hexadecimal 1D 2F m
Decimal 29 47 m

Value and Range of m

Value of Print Mode Vertical Horizontal

1
m DPI DPI*
0 Normal 203 203
1 Double Wide 203 101
2 Double High 101 203
3 Quadruple 101 101
1
Dot density measured in dots per inch

RETURN LOGO CHECKSUM

Returns the checksum of a logo downloaded using “Define Downloaded Bit Image”.

ASCII US e n
Hexadecimal 1F 65 n
Decimal 31 101 n

Returns 4 Bytes:
Command ID + Flag + checksum of the logo specified by n.

Byte 1 = 65h
Byte 2 = 01 - if logo n exists
- if logo n doesn’t exist.
Byte 3 = Checksum (LSB) or 00h if logo n doesn’t exist.
Byte 4 = Checksum (MSB) or 00h if logo n doesn’t exist.
Checksum is two’s complement of sum of all bytes in the download sequence.

Ex: Checksum = -(0x1D + 0x2A + … )

for the “Define Downloaded Bit Image” command.

TPSK 12 & 24 V User’s Manual Page 36 / 66 Reference: FDE 31 08 972 Issue Z

5.9 Printer status commands
These commands enable the printer to communicate with the host computer. They are stored in the printer' s
data buffer as they are received, and are handled by the firmware in the order in which they were received.

When a fault occurs, the printer will go busy at the communication interface and not respond to either of the
Printer Status commands. If the fault causing the busy condition can be cleared, such as by loading paper, or
letting the thermal print head cool down, the printer will resume processing the data in its reception buffer.

Real Time commands allow the printer to respond immediately, even though it is busy at the communication
interface. See the following section, Real Time Commands, for details about these commands.

TRANSMIT PAPER SENSOR STATUS

Sends status data to the host computer. The printer sends one byte to the host computer when it is not busy or
in a fault condition. See the following table.

ASCII ESC v
Hexadecimal 1B 76
Decimal 27 118

Values

Status
Byte
Bit Function 0 Signifies 1 Signifies

0 Paper Low OK Low

1 Door/Lid Closed Opened
2 Paper Out Present Out
3 JAM OK JAM
4 Flapper on paper High position Down position
path
5 Temperature In valid range Too hot or too cold
6 Voltage In valid range Too high or too low
7 Not Used Fixed to Zero Fixed to Zero

Related Information
See Busy Line and Fault Conditions in the Real Time Commands section of this document for details about
fault condition reporting.

Note: in the case of : an opened lid, a paper out, a Jam, and a flapper down; the printer will stop feeding paper
before reporting the status.

TPSK 12 & 24 V User’s Manual Page 37 / 66 Reference: FDE 31 08 972 Issue Z

TRANSMIT PRINTER ID

Transmits the printer model, type of version as defined below. This command is processed as normal printer
data.

ASCII GS I n
Hexadecimal 1D 49 n
Decimal 29 73 n

Operand: n = printer ID select

Limit: Decimal: 1 ≤ n ≤ 2; 49 ≤ n ≤ 50 ; n = 66,67,68
Hex: 01 ≤ n ≤ 02; 31 ≤ n ≤ 32 ; n = 42,43,44

“GS I” OPERAND AND RETURNED STATUS DEFINITION

n Value
Decim Hex Printer ID Function Decimal Hex
al

1, 49 01, 31 Model TPSK 53 35

Bit Function Value

0 1
0 2-byte character code Not installed Installed
1 Undefined
2, 50 02, 32 Type 2 Undefined
3 Undefined
4 Fixed Always 0 -
5 Undefined
6 Undefined
7 Fixed Always 0 -
66 42 Manufacturer AXIOHM
67 43 Printer name TPSK
68 44 Serial number Depends on actual S/N

Note: for n = 66, 67, 68 the printer response is sent back in the following format.

Header: 5F (hex)
Data: ASCII string
NULL: 00 (hex)

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TRANSMIT PRINTER ID, REMOTE DIAGNOSTICS EXTENSION

Performs the remote diagnostic functions specified by n.

Each returned message is defined as: n + data + <CR>

ASCII GS I @ n
Hexadecimal 1D 49 40 n
Decimal 29 73 64 n

Values of n (Refer to table)

Value of n Remote diagnostic item Function

Hex Dec
20 32 Serial #, * Write to NVRAM
10 digit ASCII Example, send 14 bytes to printer:
GS I @ 0x20 1234567890
23 35 Serial # Return Serial #, preceded by n to identify
Printer returns 12 bytes in above example:
#1234567890<CR>

24 36 Class/model #, * Write to NVRAM

15 digit ASCII
27 39 Class/model # Return Class/model #, returns 17 bytes

2F 47 Boot firmware CRC, Return Boot firmware CRC, returns 6 bytes

4 digit ASCII

37 55 Flash firmware CRC, Return Flash firmware CRC, returns 6 bytes

4 digit ASCII

97 151 Boot firmware version Return Boot firmware version, returns 6 bytes

A3 163 Flash firmware version Return Flash firmware version, returns 6 bytes

* 0 x 20 ≤ digit ≤ 0 x 7A
If any digit is out of the defined range, Write to NVRAM is ignored.

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TRANSMIT STATUS

Transmits the status specified by n.

This is a batch mode command which transmits the response after all prior data in the reception buffer has
been processed. There may be a time lag between the printer receiving this command and transmitting the
response, depending on the reception buffer status.

ASCII GS r n
Hexadecimal 1D 72 n
Decimal 29 114 n

Value of n 4, 52 = Flash memory User Sector status

The status bytes to be transmitted are described in the following two tables.

Flash memory User Sector Status (n = 4 or n = 52)

Bit Off/On Hex Decimal Status for Transmit Status
0 - - - Undefined.
1 - - - Undefined.
2 Off 00 0 Not Used. Fixed to off
3 Off 00 0 Logo(s) defined.
On 08 8 No logo defined.
4 Off 00 0 Not used. Fixed to off.
5 - - - Undefined
6 Off 00 0 Not used. Fixed to off.
7 - - - Undefined.
Exceptions
When n is out of the specified range, the command is ignored.

SET SENSOR THRESHOLD

Synopsis: This command configures the sensors (except Flapper sensor, see page detection threshold.

ASCII GS s m n
Hexadecimal 1D 73 m n
Decimal 29 115 m n
Operand: m = sensor select
n = threshold value
Limit: Decimal m=6; m=8; m=9
0 n 255
Hex: m=06; m=08; m=09
00 ≤ n ≤ FF
Default: Decimal: n = 102
Hex: n = 66

Description: This command will store the sensor detection threshold in non-volatile memory.
Note: This command must be followed by a reset.

“GS s” OPERAND DEFINITION

m Sensor
Decimal Hex Connecto Sensor Mechanism
r
6 06 - Low Paper -
8 08 - Opto jam -
9 09 - Hyst opto jam -

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SEND PRINTER SOFTWARE VERSION
The printer returns 8 bytes containing the boot and flash software version.
The first 4 bytes returned are an ASCII string for the boot version.
The second 4 bytes are an ASCII string for the flash version.

Example: the printer returns 1.07 1.15

This means the boot version is 1.07 and the flash version is 1.15.

ASCII US V
Hexadecimal 1F 56
Decimal 31 86

RETURN SRAM SIZE

Returns the size of SRAM on board, on one byte as number of 64 Kbytes sectors.

ASCII GS BS
Hexadecimal 1D 08
Decimal 29 08

SRAM sizes
4 kb (internal RAM only) 0
128 kb (w/extension) 2

TRANSMIT SELECTED A/D CHANNEL

Returns the size of SRAM on board, on one byte as number of 64 Kbytes sectors.

ASCII GS l m
Hexadecimal 1D 6C m
Decimal 29 108 m

Returns the voltage.

* m = 0 x 08
Sends an octet of between 0 and 255
= value measured on the A-D converter
= AD measure
Voltage (V) = 0.11274 x AD measure

Example:
AD measure = 213 =>Voltage = 24.01V
AD measure = 186 => Voltage = 21.00V

* m = 0 x 09
Sends an octet of between 0 and 255
= value measured on the temperature converter
= AD measure
RTH = 100 / ((255 / AD measure) - 1)
Temp (°C) = (3950 / (ln (RTH / 30) + 13.255)) - 273

Example:
AD measure = 60 => Temp = 24.43°C
AD measure = 27 => Temp = 47.47°C

Note: tolerance not taken into consideration and calculation not precise

TPSK 12 & 24 V User’s Manual Page 41 / 66 Reference: FDE 31 08 972 Issue Z

5.10 Real time commands
The Real Time commands provide an application interface to the printer even when the printer is not handling
other commands.

Real Time Status Transmission: DLE (Hex 10) Sequence

Real Time Request to Printer: DLE (Hex 10) Sequence
Real Time Printer Status Transmission

The original Printer Status commands, Transmit Printer Status (Hex 1B 76, ASCII ESC v) are placed in the
printer’s data buffer as they are received and handled by the firmware in the order in which they were received.
If the paper exhausts while printing data that was in the buffer ahead of the status command, the printer goes
busy at the communication interface and suspends processing the data in the buffer until paper is reloaded.
This is true for all error conditions: thermal print head overheating, etc. In addition, there is no way to restart the
printer after a paper jam or other error.

The Real Time commands are provided to overcome these restrictions.

RULES FOR USING REAL TIME COMMANDS

Three situations must be understood when using real time commands:

1) The printer executes the Real Time command upon receiving it and will transmit status regardless of the
condition of the host being ready to receive or not.

2) The printer transmits status whenever it recognizes a Real Time Status Transmission command sequence,
even if that sequence happens to occur naturally within the data of another command, such as graphics data.
In this case the sequence will be processed both ways: as a real time command and as the graphics data it is
intended to be when the graphics command is executed from the buffer. The result is that the host might
receive status messages it has not requested.

3) If the printer is in error condition, meaning that the communication interface is likely to be busy, the host
must be able to send the real time commands regardless of this busy state at the interface. Otherwise those
commands wouldn’t be received and processed.

TPSK 12 & 24 V User’s Manual Page 42 / 66 Reference: FDE 31 08 972 Issue Z

MOVING DATA THROUGH THE BUFFER

Applications should not let the buffer filled up with Real Time commands when the printer is detected busy at
the communication interface. A busy condition can be determined by bit 3 of the response to DLE EOT 1.
Other responses to DLE EOT n can determine the reason for a particular busy condition.

Although the printer responds to Real Time commands when it is busy, it will place them into the buffer
following the other data already there.

When the printer is only busy because the buffer is full (meaning it cannot print data as fast as it can
receive them), then data continue to be processed out of the buffer (approximately at the print speed), the
Real Time commands will eventually get flushed out.

When the printer is busy due to an error condition, then data stops being processed off the buffer (until the
error condition is cleared)

In both cases the buffer can be filled with Real Time commands; it will be quicker in the case of an error
condition.

To avoid this situation, the application must determine the cause of a busy condition and take appropriate
action with sending the Real Time commands to avoid filling the buffer. There is a minimum of 256 bytes
available in the printer buffer when it turns busy.

BUSY LINE AND FAULT CONDITIONS

If the printer is in error condition (cover is open, out of paper…), the printer will turn busy immediately. It will
then stay busy and stop processing data out of the reception buffer until the error condition is cleared. It will
respond to the Real Time commands as described below.

TPSK 12 & 24 V User’s Manual Page 43 / 66 Reference: FDE 31 08 972 Issue Z

REAL TIME RECOVERY FROM FAULT

This command will select the recovery mode when the printer detects a fault condition. Any fault condition that
prevents the printer from printing requires one of these commands to allow printing to resume.

DLE Sequence
ASCII DLE ENQ n
Hexadecimal 10 05 n
Decimal 16 5 n

Operand n = recovery mode

Limit Decimal: n
Hex: n

“DLE ENQ” OPERAND DEFINITION

n
Decimal Hex Fault recovery mode
2 02 Recovers from a fault after clearing the reception and print buffers. Print
settings that are normally preserved from line to line, such as character
height and width, are still preserved with this operand.

Notes:
• This command will attempt recovery from any fault that prevents printing, including jams and paper out.
• Recovering from a print head over temperature condition is only accomplished by waiting until the print
head has returned to its operating temperature range.
• This command will be ignored until manual intervention has occurred to clear the fault condition. The
indication of manual intervention for clearing paper out, paper jams, cutter fault, consists of opening and
closing the clamshell door.

TPSK 12 & 24 V User’s Manual Page 44 / 66 Reference: FDE 31 08 972 Issue Z

REAL TIME STATUS TRANSMISSION

Transmits in real time the selected one byte printer status. It is specified by n according to the following
parameters.

DLE Sequence
ASCII DLE EOT n
Hexadecimal 10 04 n
Decimal 16 4 n

DLE Sequence
Value of n 1 = Transmit printer status
2 = Transmit communication interface busy status
3 = Transmit error status
4 = Transmit receipt paper status

Exceptions
The command is ignored if n is out of range.

Related Information

1 = Transmit Printer Status

Bit Status Hex Decimal Function

0 Off 00 0 Fixed to Off.
1 On 02 2 Fixed to On.
2 On 04 4 Fixed to On.
3 Off 00 0 Not busy at the communication interface.
On 08 8 Printer is Busy at the communication
interface.
4 On 10 16 Fixed to On.
5 Undefined.
6 Undefined.
7 Off 00 0 Fixed to Off.

TPSK 12 & 24 V User’s Manual Page 45 / 66 Reference: FDE 31 08 972 Issue Z

2 = Transmit communication interface Busy Status

Bit Status Hex Decimal Function

0 Off 00 0 Fixed to Off.
1 On 02 2 Fixed to On.
2 Off 00 0 Cover closed.
On 04 4 Cover open.
3 Off 00 0 Paper feed button is not pressed.
On 08 8 Paper feed button is pressed.
4 On 10 16 Fixed to On.
5 Off 00 0 Printing not stopped due to paper condition.
On 20 32 Printing stopped due to paper condition.
6 Off 00 0 No error condition.
On 40 64 Error condition exists in the printer.
7 Off 00 0 Fixed to Off.

3 = Transmit Error Status

Bit Status Hex Decimal Function

0 Off 00 0 Fixed to Off.
1 On 02 2 Fixed to On.
2 UP 00 0 Flapper on Paper Path
Down 04 4
3 OK 00 0 Opto JAM
JAM 08 8
4 On 10 16 Fixed to On.
5 Off 00 0 No unrecoverable error.
On 20 32 Unrecoverable error occurred.
6 Off 00 0 Thermal print head temperature and power
supply voltage are in range.
On 40 64 Thermal print head temperature or power
supply voltage is out of range.
7 Off 00 0 Fixed to Off

TPSK 12 & 24 V User’s Manual Page 46 / 66 Reference: FDE 31 08 972 Issue Z

4 = Transmit Receipt Paper Status

Bit Status Hex Decimal Function

0 Off 00 0 Fixed to Off
1 On 02 2 Fixed to On
2 Off 00 0 Paper not low
On 04 4 Paper low
3 Off 00 0 Paper not low
On 08 8 Paper low
4 On 10 16 Fixed to On
5 Off 00 0 Paper present
On 20 32 Paper out
6 Off 00 0 Paper present
On 40 64 Paper out
7 Off 00 0 Fixed to Off

TPSK 12 & 24 V User’s Manual Page 47 / 66 Reference: FDE 31 08 972 Issue Z

5.11 Bar code commands
These commands format and print bar codes.

SELECT PRINTING POSITION OF HRI CHARACTERS

Prints HRI (Human Readable Interface) characters above or below the bar code.

ASCII GS H n
Hexadecimal 1D 48 n
Decimal 29 72 n

Value of n Printing position

0 = Not printed
1 = Above the bar code
2 = Below the bar code
3 = Both above and below the bar code

Default 0 (Not printed)

SELECT PITCH OF HRI CHARACTERS

Select font used to print HRI characters.

ASCII GS f n
Hexadecimal 1D 66 n
Decimal 29 102 n

Value of n 0 = Standard Pitch at 12.7 CPI

1 = Compressed Pitch at 16.9 CPI
Default 1 (Standard Pitch at 16.9 CPI)

SELECT BAR CODE HEIGHT

Sets the bar code height to n dots or n/203 inch (n/8 mm).

ASCII GS h n
Hexadecimal 1D 68 n
Decimal 29 104 n

Value of n Number of dots

Range of n 1-255
Default 216

TPSK 12 & 24 V User’s Manual Page 48 / 66 Reference: FDE 31 08 972 Issue Z

SELECT BAR CODE WIDTH

Sets the bar code module to n/203 inch (n/8 mm).

ASCII GS w n
Hexadecimal 1D 77 n
Decimal 29 119 n

Value of n 1 2, 3, 4, 5,6
Default n=3
Formulas n/203 inch (n/8 mm).

PRINT BAR CODE

Selects the bar code type and prints a bar code for the ASCII characters entered.
If the width of the bar code exceeds one line, the bar code is not printed.
There are two variations to this command. The first variation uses a NULL character to terminate the string; the
second uses a byte at the beginning of the string that determines the string length.

Bar codes can be aligned left, centered, or aligned right using the Align Positions command (1B 61).

The check digit is calculated for UPC and JAN (EAN) codes if it is not sent from the host computer. Six-
character zero-suppressed UPC-E tags are generated from full 11 or 12 characters sent from the host
computer according to standard UPC-E rules. Start/Stop characters are added for Code 39 if they are not
included.

First Variation Second Variation

ASCII GS k m d1…dk NUL GS k m n d1…dn
Hexadecimal 1D 6B m d1…dk NUL 1D 6B m n d1…dn
Decimal 29 107 m d1 dk NUL 29 107 m n d1…dn
(0 = End of command)

Exceptions
The command is only valid at the beginning of a line - Illegal data will cancel the command.

TPSK 12 & 24 V User’s Manual Page 49 / 66 Reference: FDE 31 08 972 Issue Z

Print Bar Code (continued)

Values
First Variation: Data string terminated with NULL Character
M Bar Code D n, Length

0 UPC-A 48- 57 (ASCII numerals) Fixed Length: 11, 12

1 UPC-E 48- 57 Fixed Length: 11, 12
2 JAN13 (EAN) 48- 57 Fixed Length: 12, 13
3 JAN8 (EAN) 48- 57 Fixed Length: 7,8
4 Code 39 48- 57, Variable Length
65- 90 (ASCII alphabet),
32, 36, 37, 43, 45, 46, 47 (ASCII special
characters)
d1 = dk = 42 (start/stop code is supplied by
printer if necessary)
5 Interleaved 2 of 5 48- 57 Variable Length
(Even Number)

Second Variation Length of Byte Specified at Beginning of String

The value of m selects the bar code system as described in the table.
The variable d indicates the character code to be encoded into the specified bar code system. See the table. If
character code d cannot be encoded, the printer prints the bar code data processed so far, and the following
data is treated as normal data.

m Bar Code D n, Length

65 UPC-A 48- 57 (ASCII numerals) Fixed Length: 11, 12
66 UPC-E 48- 57 Fixed Length: 11, 12
67 JAN13 (EAN) 48- 57 Fixed Length: 12, 13
68 JAN8 (EAN) 48- 57 Fixed Length: 7, 8
69 CODE39 48- 57, Variable
65- 90 (ASCII alphabet),
32, 36, 37, 43, 45, 46, 47 (ASCII special
characters)
d1 = dk = 42 (start/stop code is supplied by
printer if necessary)
70 Interleaved 2 of 5 48- 57 Variable (Even
(ITF) Number)
73 Code 128 0-105 Variable
d1 = 103-105 (must be a Start code)
d2 = 0-102 (data bytes)
(Stop code is provided by the printer)

TPSK 12 & 24 V User’s Manual Page 50 / 66 Reference: FDE 31 08 972 Issue Z

5.12 Flash firmware download commands
These commands are used to load firmware into the printer.

There are two ways to enter the download mode.

While the printer is running normally, send the command, “Switch to Flash Download Mode (1B 5B 7D)” to
leave normal operation and enter the download mode.
If the Flash if found corrupted during Level 0 diagnostics the download mode is automatically entered after a
printer reset.

The printer never goes directly from the download mode to normal operating mode. To return to normal printer
operation, the operator must turn the unit off and on to reboot, or the application must send a command to
cancel download mode and reboot (1D FF).

When each flash download command is received, the printer returns either ACK or NAK to the host computer:

ACK (hexadecimal 06)

Is sent when the printer has received a host transmission and has successfully completed the request.

NAK (hexadecimal 15)

Is sent when a request is unsuccessfully completed.

Each command is described in the following pages.

Firmware Download Sequence

By providing a set of low-level commands, great freedom of implementation is given to customer application to
customize the sequence to match its specific requirements.

The main steps of a typical Firmware download sequence are shown here after:
Error checking and error recovery are not described

1) Switch to Flash Download Mode

2) Check Flash Memory Size

3) Erase all Flash Memory sectors, except Boot Sector

4) Download Code to Active Flash Sector

4.1) Select Flash memory sector #n (each sector contains 64kbytes)
4.1.1) Program segment of N bytes
4.1.2) if more segments, loop back to 4.1.1)
4.2) if more sectors to program, loop back to 4.1)

5) Check Flash CRC

6) Reboot Printer

TPSK 12 & 24 V User’s Manual Page 51 / 66 Reference: FDE 31 08 972 Issue Z

COMMANDS

SWITCH TO FLASH DOWNLOAD MODE

Sets the printer in flash download mode.

When this command is received, the printer leaves normal operation and can no longer print transactions until
the Reboot the Printer command (1D FF) is received or the printer is rebooted.

This command does not affect the current communication parameters. Once the printer is in flash download
mode, this command is no longer available.

ASCII ESC [ }
Hexadecimal 1B 5B 7D
Decimal 27 91 125

Related Information
See Entering Flash Download Mode elsewhere in this book to put the printer in flash download mode using the
Configuration Menu.

REQUEST FLASH MEMORY SIZE

Returns the size of the flash used. There may be 2 sectors (64K each) in flash memory. This command
assures that the firmware to be downloaded has the appropriate size for flash memory.

ASCII GS SOH
Hexadecimal 1D 01
Decimal 29 1

The returned value corresponds to the highest sector number that can be accepted by the Select Sector to
Download (1D 02 nn) command :
1 = 128 Kbytes Flash

Exceptions
Available only in download mode.

SELECT FLASH MEMORY SECTOR TO DOWNLOAD

Selects the flash sector (nn) for which the next download operation applies. The values of the possible sector
are restricted, depending upon the flash part type. The printer transmits an ACK if the sector number is
acceptable or an NAK if the sector number is not acceptable. Sector numbers start at 0
ASCII GS STX nn
Hexadecimal 1D 02 nn
Decimal 29 2 nn

Value and Range of n 0-1 = 128k bytes Flash

Exceptions
Available only in download mode.

TPSK 12 & 24 V User’s Manual Page 52 / 66 Reference: FDE 31 08 972 Issue Z

GET FLASH FIRMWARE CRC STATUS

This command gives the Flash firmware CRC.

This is performed normally after downloading completely a new firmware to verify that the downloaded
firmware is valid

The printer transmits ACK if the calculated CRC is correct; NAK if the CRC is incorrect

ASCII GS ACK
Hexadecimal 1D 06
Decimal 29 6

RETURN BOOT SECTOR CRC

Returns the CRC calculated over the boot sector code area.

ASCII GS BEL
Hexadecimal 1D 07
Decimal 29 7

Formulas
ACK <low byte> <high byte>

ERASE ALL FLASH CONTENTS EXCEPT BOOT SECTOR

Erases the entire flash memory.

The printer returns ACK if the command is successful; NAK if it is unsuccessful.

ASCII GS SO
Hexadecimal 1D 0E
Decimal 29 14

Exceptions
Available only in download mode.

RETURN MAIN PROGRAM FLASH CRC

Returns the CRC calculated over the flash firmware code area. The format of the response is ACK <low byte>
<high byte>.

ASCII GS SI
Hexadecimal 1D 0F
Decimal 29 15

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ERASE SELECTED FLASH SECTOR

Erases the previously selected sector. The printer transmits ACK when the sector has been erased. If the
previous sector is not successfully erased, or if no sector was selected, the printer transmits NAK.

ASCII GS DLE n
Hexadecimal 1D 10 n
Decimal 29 16 n

Value and Range of n 0-1 = 128k bytes Flash

Exceptions
Available only in download mode.

DOWNLOAD TO ACTIVE FLASH SECTOR

Contains a start address (ah x 256 + al) and count (ch x 256 + cl) of binary bytes to load into the selected
sector, followed by that many bytes. The start address is relative to the start of the sector. Addresses run from
0 to 64K.

The printer may return one of several responses. ACK means that the data was written correctly and the host
should transmit the next block. NAK means that, for some reason, the data was not written correctly. This
could mean that communications failed or that the write to flash failed. The alternatives seem to be to retry the
block or halt loading and assume a hardware failure.

ASCII GS DC1 al ah cl ch d1…dn

Hexadecimal 1D 11 al ah cl ch d1…dn
Decimal 29 17 al ah cl ch d1…dn

Value of al = low byte of the address (it is sent before the high byte)
Value of ah = high byte of the address (it is sent after the low byte)
Value of cl = low byte of the count (it is sent before the high byte)
Value of ch = high byte of the count (it is sent after the low byte)
Value of d = data bytes, from 1 to n

Value of n Range of Address (al ah) Range of Count (cl ch)

(for number of data bytes)
((ch * 256) + cl) 0000-FFFF (hexadecimal) 0001-FFFF (hexadecimal)

Range Addresses run from 0 to 64K.

Related Information
Available only in download mode.

TPSK 12 & 24 V User’s Manual Page 54 / 66 Reference: FDE 31 08 972 Issue Z

ERASE BOOT SECTOR + DOWNLOAD NEW BOOT CODE

Waits for new boot code to be downloaded, then if CRC on this new boot code is valid, the boot code sector is
erased and reprogrammed with new code.
Printer automatically reboots after program sequence is complete.

ASCII US SOH d1 .. d8192

Hexadecimal 1F 01 d1 .. d8192
Decimal 31 01 d1 .. d8192

Exceptions
Available only in download mode.

Note:
During erase and download sequence, power supply must be maintained and no reset sequence should be
performed.

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5.13 User flash memory commands
ERASE USER FLASH SECTOR

Erases a section of user flash memory and sends a carriage return when the operation is complete.

ASCII GS @ n
Hexadecimal 1D 40 n
Decimal 29 64 n

Value of n 49 n = 49 (ASCII n = 1)

This command erases all 64K Flash memory sectors allocated to logo storage.
Those sectors should be erased when the logo definition area is full and the driving application is attempting to
define new logos. All logo definitions are erased and must be redefined.

Important: While erasing flash memory, all communication is disabled. The printer responds to the application
only when the erase sequence is completed. After sending the Erase User Flash Sector (1D 40-n) command,
an application should wait for the printer response before sending new data. Otherwise, data will be lost. If an
application is unable to receive data, it should wait a minimum of five seconds after sending the Erase User
Flash Sector (1D 40 n) command before sending data.

RETURN USER FLASH MEMORY ALLOCATION STATUS

Returns the amount of Flash memory available in user section.

ASCII US w n
Hexadecimal 1F 77 n
Decimal 31 119 n

Value of n 49

Returns the number of bytes available as a zero terminated ASCII string. Each digit is coded in decimal.

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5.14 Peripheral control commands
SET COMMUNICATION INTERFACE PARAMETERS

Synopsis: Setting communication parameters

ASCII US STX n1 n2 n3 n4 n5 n6
Hexadecimal 1F 02 n1 n2 n3 n4 n5 n6
Decimal 31 2 n1 n2 n3 n4 n5 n6

Description:

n1 Interface
00h RS232

n2, bit [0..2] RS232 Baudrate

03h 9600
04h 19200
05h 38400
06h 57600
07h 115200

n2, bit 4 RS232 Number of stop bits

0 1
1 2

n2, bit 5 RS232 Number of data bits

0 8

n3 RS232 Parity
0x00 Odd parity
0x01 Even parity

n4 RS232 Parity mode

0x00 No parity
0x01 Enabled and set using parameter described above

n5 RS232 Handshaking
0x00 Xon/Xoff
0x01 DTR/DSR

n6 RS232 Parity Error Processing

0x00 Ignore
0x01 Print '
?'

Notes: 1) This command is processed only in boot mode.

If the printer is running in normal mode, send first command “switch to Boot Mode” (1B 5B 7D).
2) This command must be followed by “Printer Reset” command (1D FF).

TPSK 12 & 24 V User’s Manual Page 57 / 66 Reference: FDE 31 08 972 Issue Z

SET AUTOTEST AFTER CLOSE MODE

ASCII US ETX n
Hexadecimal 1F 03 AA n
Decimal 31 3 178 n

Value of n 0 = disable
1 = enable

Range of n 0-1
Default 1 (enable)

SET VOLTAGE MECHANISM

This command will store the Voltage Mechanism parameter setting in non-volatile memory.

ASCII US ETX í n
Hexadecimal 1F 03 A1 n
Decimal 31 3 161 n

Operand: n = Mode selection

Value 0 10.8V ≤ voltage range ≤ 13.2V (On
Decimal 12 Volts
Average)
1 20.0V ≤ voltage range ≤ 26.4V (On
24 Volts
Average)
Default 1

Limit : Dec: 0≤n≤1

Hex: 00 ≤ n ≤ 01
Note : Voltage range: components tolerance not taken into consideration.
This command must be followed by a reset.

PAPER LOW SENSOR OPTION

This command will store the paper low sensor option in non-volatile memory (NVRAM).

ASCII US ETX ETX n

Hexadecimal 1F 03 03 n
Decimal 31 3 3 n

Operand: n = mode Selection

Value 0
Decimal Disabled
1 Enabled (Sensor)
2 Enabled (switch)
Default: 0

Limit: Dec: 0≤n≤2

Hex: 00 ≤ n ≤ 02
Note: This command must be followed by a reset.

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ENABLE/ DISABLE PAPER FEED BUTTON
This command turns the paper feed button enable or disable.

ASCII US ETX n
Hexadecimal 1F 03 B2 n
Decimal 31 3 178 n

Value of n 0 = disable
1 = enable

Range of n 0-1
Default 1 (enable)

SET PRE-HEATING MODE

Synopsis: Set Print head pre – Heating mode (NVRAM).

ASCII US ETX VT n
Hexadecimal 1F 03 0B n
Decimal 31 3 11 n

Operand: n = Mode selection

Value 0
Decimal Disabled
1 Enabled
Default 0

Limit: Dec: 0≤n≤1

Hex: 00 ≤ n ≤ 01
Description: This command will store the print-head pre-heating option in non-volatile memory (NVRAM).
Note: When this mode is enabled, the controller monitors the print-head temperature and keeps it above
19-24°C.
If the temperature is around 0°C and the preheating mode is active, the preheating will be
automatically start until the temperature will be around 19-24°C. After the preheating will become
not active again.
This command must be followed by a reset.

SET PAPER PASS (FLAPPER) SENSOR THRESHOLD

ASCII US ETX û n
Hexadecimal 1F 03 96 n
Decimal 31 3 150 n

Limit: Decimal: 10 ≤ n ≤ 60
& n = 255 will disable the sensor
Hex: 0A ≤ n ≤ 3C

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SET PRINT DENSITY

Synopsis: Setting Print density

ASCII US VT N R J n
Hexadecimal 1F 0B 4E 52 4A n
Decimal 31 11 83 80 69 n

Limit: Decimal: 80 ≤ n ≤ 120

Hex: 50 ≤ n ≤ 78

This command must be followed by a reset (1D FF).

Note: where n must be a multiple of 5.

Description: Set the print density ( energy applied to paper ) in percent relative to nominal energy.

WARNINGS !!
Choose a print density setting no higher than necessary to achieve acceptable
print density.
- Failure to observe this rule may result in a printer service call.
- Failure to observe this rule may void the printer warranty.
- Consult your Axiohm technical support specialist if you have questions.

RESET EEPROM

Synopsis: Reset EEPROM

ASCII US CR C L E n
Hexadecimal 1F 0D 43 4C 45 n
Decimal 31 13 67 76 69 n

Operand: n = security byte Limit: n=0

Description: This command will reset the non-volatile memory configuration items to their default values.

Note: This command must be sent while the printer is in its boot-operating mode.
Once the configuration parameters are downloaded to the printer using this command,
the printer must be reset before they take effect.

RESET EEPROM
OPERAND DEFINITION
n
Decimal Hex Reset
0 00 Reset EEPROM

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PRINT TEST FORM

Prints the current configuration settings on the receipt.

ASCII US t
Hexadecimal 1F 74
Decimal 31 116

This command is effective only at the beginning of a line.

JAM SENSOR CALIBRATION

Calibrate the Paper Jam opto sensor.

This command feeds paper to create a loop when using a cover in production.

ASCII GS ; n1 n2 n3 n4
Hexadecimal 1D 3B n1 n2 n3 n4
Decimal 29 59 n1 n2 n3 n4

This command must be used for production or maintenance only. Contact a tech support if needed.

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5.15 Font Download
DOWNLOAD FONT

Synopsis Download single byte printer font

Syntax ASCII: FS L f8 t w h {d}
Hex: 1C 4C f8 t w h {d}
Operand f: 8 character font name
t: font storage Id
w: font character width in dots, including inter-character
space
h: font character height in dots, not including inter-line space
d: downloaded data bytes
Limit Hex: 0x20 ≤ f ≤ 0x7F
0x30 ≤ t ≤ 0x33
0x01 ≤ w ≤ 0x30
0x01 ≤ h ≤ 0x40
0x00 ≤ d ≤ 0xFF
Returns ASCII: OK: ACK
Fault: NAK
Hex: OK: 0x06
Fault: 0x15
Description This command will download a single byte font code page to the
printer. If the download is successful, an ACK will be returned. If
unsuccessful, a NAK will be returned.

A font must always be downloaded completely, which corresponds to

224 characters.

The font name is used to identify the font. It will be printed on the
diagnostics or configuration form. When a downloaded font is to be
deleted, the font name is used to identify the font. Two fonts cannot
have the same name.

Each character is downloaded as rasters, from top to bottom, and for

each raster, from leftmost byte to rightmost byte.

The storage Id provides the operand for the ‘ESC t n’ (1Bh 74h n)
command that will be used to select this code page. Two fonts
cannot have the same storage Id.

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READ FONT INFORMATION

Synopsis Read Font information and checksum

Syntax ASCII: FS F t
Hex: 1C 46 t
Operand t: Font storage Id
Limit Hex: 0x30 ≤ t ≤ 0x34
Returns ASCII: OK: ACK followed by
font name = 8 bytes ASCII string
font width = 1 byte
font height = 1 byte
number of characters = 2 bytes (little endian)
16 bit checksum = 2 bytes (little endian)
Fault: NAK
Description If selected font exists, this command returns ACK followed by font
information.
Else it returns NAK.

CHECK EASYFONT COMPATIBILITY

Synopsis Check EasyFont compatibility

Syntax ASCII: FS H
Hex: 1C 48
Returns ASCII: OK: ACK + list of available font Ids + 00
Fault: NAK
Hex: OK: 06 + list of available font Ids + 00
Fault: 15
Description This command asks the printer whether it supports or not Easyfont. If
it does, it also returns the list of available font Ids (single byte, double
byte) that can be used to download a font.

TPSK 12 & 24 V User’s Manual Page 63 / 66 Reference: FDE 31 08 972 Issue Z

6 RECOMMENDATIONS

6.1 Storage:
If the printer has been stored for a long time with paper set below the print head, it may be necessary to
re-load the paper before operating.

6.2 Duty cycle:

If the temperature is greater than 60°C, the printer must not be used to print more than one ticket (with
maximum length 5 inches) per minute.
If the temperature is lower than 60°C, the printer can be used up to 3 tickets (with maximum length 5
inches) per minute.

Higher duty cycle can destroy the paper feed motor.

Printing is stopped thanks to a software security feature, if the temperature of the print head becomes
too high. Printing will re-start after cooling.

6.3 Grounding:
The printer must be grounded. This can be done either by setting it on a grounded metal support or by
connecting its external chassis.

6.4 Print head Cleaning:

This printer is designed with the print head facing down, this avoid dust accumulation. However, in heavy
duty condition or if the paper used has a poor quality, it is recommended to clean the print head. The
print head is visible and accessible when the door is opened.
To clean the heating dots of the head, use a cotton stick containing a solvent alcohol (ethanol, methanol,
or IPA), but do not touch the print head with your fingers!
AXIOHM can provide cleaning kits, ref.: CK60000A

6.5 Ticket access / Housing features:

To maintain printer reliability, the pressure on the Clamshell door must be limited. In case of sealing
needs, make sure the pressure applied to the door is lower than 6 lbs.

This pressure must be applied around the ticket exit chute.

Please contact Axiohm Technical Support team for specific integration.

TPSK 12 & 24 V User’s Manual Page 64 / 66 Reference: FDE 31 08 972 Issue Z

6.6 Paper recommendations:
• KP440 KANZAN paper

Property Method Unit Value

Grams ISO 536 g/m2 58 +/- 5
Thickness ISO 534 µm 64 +/- 4
Surface smoothness ISO 5627 (Beck) sec 300 min
Brightness R457- % 75 min
Whiteness Macbeth RD 914 OD 0.09 min
Tensile strength ISO 1924/1 KN/m > 3.3 MD
> 2 CD
Tear Strength ISO 1974 mN > 250 MD
> 250 CD
Color Image - - Black
Saturation Density Dynamic test Macbeth RD914 1 min
Initiation T° Heated platen °C 75 ± 5
Saturation T° Heated platen °C 100 ± 5
Moisture content ISO 287 % 6.5 ± 1.0

TPSK 12 & 24 V User’s Manual Page 65 / 66 Reference: FDE 31 08 972 Issue Z

7 TROUBLESHOOTING

Situation Problem Solution

Paper loading: The self-test ticket is not Check if the printer is powered.
When the paper is printed.
Check if the paper end is tight enough:
correctly loaded and the
printer is powered, closing - Open the door.
- Keep the paper end tight from the chute
the door will generate a
self-test ticket. outlet.
- Close the door; printing of the self-test
should begin.
Printing tickets: Printer prints blank tickets. Make sure the paper roll is not set upside
down; see the instruction label inside the
printer.

Tickets do not come out: Open the printer door.

Even though no error Check if there is a small black plastic part
message is sent. (paper guide) between the roller and the white
Even though tickets are plastic flap.
required, and the printer This guide is clipped to the roller axle and
makes noise as if it was attached to the white flap; if it is missing, there
printing. is a gap between the roller and the flap in
which the paper can be fed.*

Printer prints erratic A wrong baud rate could be the cause:

characters.
The baud rate is indicated on the self-test
ticket, which can be printed by closing the
door.

Printer does not start printing, If your application can detect status return,
even though paper path is check the sensor status.
clear and there is no visible
jam. If your application does not detect the status
return, or you cannot easily check them:
Make sure that all sensors are plugged in
correctly
- Four connectors on the right side of the PCB,
from top to bottom:
4 contacts, 3 contacts, 2 contacts with red
wires, 2 contacts with black wires.

Check the door switch for contact (small

mushroom switch on the left of the printer
mechanism). When applying pressure to the
switch, it should make a noise; if it does not,
there is no contact and the switch may need to
be replaced.

* For replacement of this part, call maintenance.

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