Jira Getting Started Guide and Its Marketplace 2022 Edition JJQPQW
Jira Getting Started Guide and Its Marketplace 2022 Edition JJQPQW
marketplace
2022 Edition
www.spectrumgroupe.fr
Table of content
D - Resource management 37
E - Test management 41
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Spectrum Groupe is proud to offer this new study. It is applications, to better qualify their needs according to
first of all a guide which aims to shed light on the various their budget, and to help them make the right choice.
products stamped «Jira» offered by Atlassian. The
Jira offer has become very broad and if the Atlassian The 2022 edition of this guide focuses on 7 main areas:
showcase knows how to be transparent, there are
still gray areas to make the right choice. Without even Enrich task management
mentioning Trello which has a significant overlap area Scrum and Agility
with Jira, there are 7 functional alternatives in the Jira Large projects and agility at scale
universe for project management: Work Management, Resource management
Cloud Standard, Cloud Premium, Cloud Enterprise, Test management
DataCenter, Align Standard, Align Enterprise . and Automation
Jira Service Management is added to the offer for Reports and charts
ESM (Enterprise Service Management) or Service
Desk, a somewhat separate field (covered in other In total, this first edition of the study offers the
Spectrum studies!). Thus the study initially proposes presentation of 30 applications from the Atlassian
to understand the differences between these different marketplace.
offers, their capacities, their limits, their cost.
3
Understand the whole Jira
offer
4
A. Which Jira to choose?
Jira is a proven product and has become a brand that Atlassian likes to use in its product design. The marketing
is understandable, but it does not help in making the offer clear. To date, there are a total of 7 products with the
«Jira» label, if we include the standard and premium editions, which have significant functional differences. 8, if
you add Trello, another Atlassian product for project management...
Jira work Jira Service Jira Software Jira Software Jira Align Jira Align
Trello
Management Management Standard Premium Standard Entreprise
Uses Personal or Simple project Enterprise Service Enterprise Service Advanced project Agility at scale -
Agility at scale.
small teams management Management : Management : management. Enterprise
organisation. Help Desk, ITSM, Help Desk, ITSM, transformation
Project ... ... (strategy and
management budget alignement)
with Kanban
Business All All IT, general support Teams on Teams on Management Management
teams projects. Product projects. Product
management. management.
Atlassian Power
Marketplace Apps (Trello
Marketplace)
Hosting Cloud Cloud Cloud / Data Cloud / Data Cloud / Data Cloud / Cloud Cloud / Cloud dédié
Center Center Center Dédié / On Premise
Alternatives Microsoft Asana, ServiceNow, Clickup, Microsoft Azure Boards Targetprocess Planview One
on market Planner Projectplace Freshservice Project, Zoho
Sprints
*Only applies to support agents, decreasing with the number of agents. Other users on Jira Software license. Premium version costs twice indicated price.
**Smoothed price: 800 Jira Std users + 200 Jira Align users (in accordance with Atlassian pricing policy).
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Trello Jira Work Management
Trello is a separate product in the Atlassian offering. Jira Work Management is a new offering in the Atlassian
The result of a buyout, Trello has kept its identity, ecosystem. It aims to offer a toned-down variant of Jira,
the one that made it successful, far from Atlassian’s which in its standard version is already an advanced
standards. Trello is the icing on the cake when ot and supportive project management tool. JWM is a
comes to the project management tools offered project management tool that is accessible to all: all
by the editor: a small tool for organising yourself or business lines and all teams within the organisation,
several people around common activities or projects whether they simply want to organise themselves
of course. Small? Not really, since Trello is evolving with global tasks and deadlines, or work with simple
and above all offers a whole market of «power apps» flexibility like Kanban boards.
to strengthen it. On paper, Trello can compete with its
predecessor Jira, but at a much higher cost, without With this product, Atlassian ensures adoption by users
offering as much flexibility in its configuration. Trello is and project or team leaders. It is a practical tool to dip
quite rigid, but a lot more intuitive, ypur toes in project management, without falling into
the relative complexity of Jira Software, which is often
which makes it more suitable for small teams. In overcomplicated for teams that are moreso looking for
the context of large organisations, choosing Trello ease of use than functionality.
becomes expensive (decreasing price only for the
Enterprise version, >10$/user/month) compared to Compared to Trello, JWM offers a more traditional
Jira and given the latter’s potential. approach with to-do lists and progress visualisation
options. Where Trello breaks the codes of project
management with a more intuitive approach using very
loose kanban-type tables, JWM is more structured and
offers more tools to project managers to plan, organise
and measure.
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Jira Service Management Jira Software Standard
JSM is primarily based on Jira Software, and offers Jira Software is a historical product from Atlassian, a
specific functionalities for employee support and IT tool for everything with ticket management at its core.
management. Jira Software already provides ticketing A number of uses can be imagined around this. The
tools, but Jira Service Management provides additional first of these is project management. For this purpose,
functions that are only useful for agents in charge of Jira offers everything needed to carry out complex
resolving problems, and for end users through a service projects, ideally within the framework of the Agile
centre that makes access to Jira much easier for a method, without forcing the managers.
very occasional user. JSM aims to support employees
in all their problems and questions, in the field of IS or Jira offers great configuration flexibility to equip
other departments of the organisation such as general projects of all types, in all trades. Jira is not limited to
services, HR, and legal. To achieve this, this product the IT sector.
offers a number of tools to help agents provide an
efficient service. To enrich Jira, the Atlassian marketplace has a lot to
offer, and can be quite complex (hence why this guide
In its premium edition, JSM also offers IT asset exists!). The basic tool, which is already very complete
management, an important component of ITSM, and has a long learning curve, can be significantly
as well as more analysis and management tools for enriched to the point of competing with the rest of
incident resolution. the company’s offer. The Atlassian ecosystem is a
competitive market in itself, and it is important to make
As an overlay to Jira, JSM takes advantage of the the most of it in order to make your Jira fit into its
many applications in the marketplace to enrich the context.
experience, and is therefore closely linked to Jira
Software. This is a plus for both project development
and customer service. Thus the product is only charged
based on the number of agents, other users will have
classic Jira licences.
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Jira Align Jira Software Premium
Jira Align is an umbrella for one or more Jira instances The Premium version of Jira Software is aimed at large
to support large-scale agile project management. Align, and, above all, multiple projects. Jira Premium has
as its name suggests, aligns teams and projects with enhanced capabilities for project planning, managing
the company’s overall strategy. It is one of the most dependencies between different tasks, teams and
comprehensive tools on the market for managing projects, and capacity planning. So, key functions for
large-scale business transformation. managing large projects are reserved for the premium
version of Jira. This licence provides access to a much
Two variants are proposed. In the Standard version, higher level of service and security than the standard
Jira Align improves on what Jira Premium is beginning version.
to offer: task hierarchy, risk management, dependency
mapping, etc. The premium version of Jira is well equipped and
competes with a number of applications in the
But this version of Align remains very limited compared marketplace, but it still has great added value compared
to the full version: Enterprise. In this version, the tool to the premium edition.
is a complete support of the SAFe method, the most
suitable for framing agility in very large projects with There is an Enterprise version that allows you to
a significant hierarchy and many dependencies. manage multiple Jira instances. This can be useful
Strategy and budget alignment is of course part of for large organisations that need to keep things more
the equation, and Align offers additional tools to compartmentalised. This option also offers global
improve collaboration: Mindmaps, idea management, monitoring and analytics tools, as well as subscription
collaborative rooms by project hierarchy level, etc. to Atlassian’s SSO.
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>20$ Jira Align Enterprise
SAFe
Strategy budget
Risks Mangement
>15$ Agility at scale Jira Align Standard
Hierarchy projects
<10$
Capacity planning
Jira Software Premium
Cross project dependencies Advanced planning
<7$
Scrum Reporting
Jira Software Standard
Roadmaps Automation
From Jira Work Management to Jira Align Enterprise, the software is only charged on a fraction of users, but
there are 5 levels of software tools for project Jira Align requires additional Jira licences for everyone,
management at Atlassian. It might not be clear on and our calculations are based on a Jira Standard
their storefront, but Atlassian’s offer is progressively assumption... The Jira Align Enterprise Edition unlocks
organised by project management functionality in the all functionalities to ensure full support of the SAFe
broad sense, and the pricing method takes this into method and much more, as it is a tool for business
account. transformation and management through to aligning
projects with strategy and budgets. In this field, Jira
The fundamentals of project management, Agile or not, Align is the market leader, but before going that far and
are provided by Jira Work Management. A simple but equipping multiple, complex and large-scale projects,
serious tool for equipping teams. Advanced elements Jira alone may be sufficient if it is accompanied by
such as dependencies, time management, and solutions from the marketplace.
reporting graphs are already incuded. Jira Software
introduces support for Scrum, a more structured The marketplace, which is only available on Jira
agile method that requires a more sophisticated Software, competes with the Premium Edition and
tool. It also includes basic elements of planning and Jira Align on many features, but allows you to select
automation, enriched in the Premium version. Jira only what you need to optimise your licence costs. It
Premium builds on what is started in Standard and allows for more flexibility in the evolution of its use,
starts to open up to interdependent projects. However, improvements to the user experience and access to
for full support of enterprise-wide agility, you’ll need innovations that the company does not offer.
to look to Jira Align. There, a significant price gap will
be felt. While Jira Premium will cost a maximum of
$10 per user per month (quickly tapering down to $5),
Jira Align will cost a minimum of $15 per user when
smoothing the price. Atlassian indeed points out that
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B. Jira Software Cloud or Data Center?
For many organisations, the deployment mode is still With Cloud, there are multiple offers: apart from the
a difficult choice. Although the Cloud is a comfortable free edition, which is designed to be limited to testing
choice, it creates certain functional limitations, before moving on to full versions, there are 3 levels:
particularly with regard to customisation, and more Standard, Premium and Enterprise. Then a private
importantly, the data is managed by Atlassian and Cloud edition is possible with Data Center.
its partner Amazon. Since the removal of the popular
Server license mode, the Data Center edition is the The table below provides an overview of the differences
only alternative to the Cloud for having an On Premise between the 3 Cloud and Data Center service levels.
instance. But with Data Center, the licence is annual and Atlassian is very transparent on its websites in order to
obviously does not include hosting costs. Compared make the right choice, but the information is not always
to Server, Data Center offers better performance easy to find, to interpret and is sometimes only offered
guarantees, and there was a slight functional gap, but on request. The following table aims to improve this,
the price gap is very large. It was a largely political choice and links to more details are provided later on.
to encourage a move to the Cloud without risking too
much of a drain on its customers who still had to stay
on the On Premise instance. Data Center and Cloud
still require Atlassian to maintain two products with
different life cycles.
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Cloud Standard Cloud Premium Cloud Enterprise Data Center
Data management
Data localisation Global (optimal Global (optimal Global (optimal On site (On premise)
performance) performance) performance)
Private Cloud where
Ability to choose region Ability to choose region Ability to choose region needed
(USA, Europe, Asia) (USA, Europe, Asia) (USA, Europe, Asia)
Instances 1 1 Illimité 1
High availability
Database API, structure excluded Via API, structure excluded Via API, hors structure Direct
access
Features
Apps Custom Atlassian Connect framework, Atlassian Connect framework, Atlassian Connect Yes
with limitations with limitations framework, with limitations
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As far as price is concerned, Atlassian’s prices are This is mainly relevant when subscribing to several
also transparently shared on their website, which Atlassian, Jira and Confluence products.
means that there is little or no room for negotiation.
However, in the case of assistance by a partner who The table below gives an overview of the price of the
could also take care of selling licences, a 5% discount different Jira plans per user and per month using
is usually offered. For associations and educational annual invoicing.
organisations, a discount of 50% can be granted.
Also, the Data Center license allows you to fine-tune
the license costs according to what each user needs.
Data Center
Entreprise Cloud Standard* Cloud Premium* Cloud Enterprise* (hors coût d’hébergement)
The table shows that the price per user decreases The Cloud Enterprise edition is also a very competitive
rapidly. This is especially true for the Data Center product in terms of its performance guarantees,
license, which is indeed more recommended for integration and administration capabilities, and
large organisations that have specific needs in terms functionality. Notably, this edition allows the
of functionality as well as infrastructure and data management of multiple instances without additional
management. Please note that the price does not cost. Ideal for an international group that wishes to
include hosting costs, which vary greatly depending on better compartmentalise its activities.
the requirements.
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C. Le marketplace
While Jira Premium already offers much better usage applications allow for improved management of
prospects for Jira, the marketplace goes even further. estimates (storypoints), better planning, capacity
Firstly, the marketplace enhances the existing uses management, or scaling up, which Jira cannot do or
of Jira for Agile project management. Many of the only partially does for the Premium version.
Kanban / Scrum
Dependencies
*The following visual is not exhaustive of the additional uses offered by the Marketplace.
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The marketplace offers applications in many always useful to opt for the most complete and thus
areas, and there is strong competition within each usually the most expensive solution. While Jira remains
of them. There are solutions of all sizes and at all competitively priced, enriching it with the Marketplace
price points. From a small plug-in that can provide can significantly increase the bill if the right solution
a specific functionality in a simple and efficient way choices are not made from the outset.
to real software ecosystems composed of several
compatible applications capable of multiplying Jira’s In this study, Spectrum Groupe plans to analyse and
capacities tenfold. present a selection of applications proposed in the
main areas of the marketplace in order to identify their
In each area, there are different levels of functionality respective positioning:
that can meet different levels of requirement. It is not
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30 solutions from the
marketplace to enrich uses
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A.
Enriching task management
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While Jira offers extensive project management Below is a selection of 5 useful applications, which
capabilities, it remains a relatively «raw» tool in terms can improve the experience on Jira regardless of the
of interfaces and configuration. In order to make it fit in chosen methodology:
the best way possible in specific contexts, significant
and often frustrating customisation work can be Epic Sum Up
required. Atlassian has chosen not to overpackage Issue Cheklist
its flagship tool so that it remains compatible with all Issue Templates
jobs and organisations. This leaves significant room Smart Attachments
for improvement for Jira in certain areas to ensure Xporter
that the user experience and usage fit the context.
The ecosystem of partner applications is therefore
inseparable from the Jira tool. Luckily, there are a
large number of applications to enhance Jira task
management on the marketplace.
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Epic Sum Up
18
Issue Checklist for Jira - Pro
19
Issue templates for Jira
20
Smart Attachments for Jira
21
Xporter - Export Issues from Jira
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B.
Scrum and agility
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As a specialist in the Scrum method and agility in As Jira interfaces generally have room for improvement
general, Jira is natively very well equipped. But the in task visualisation and manipulation in backlogs and
marketplace is always looking for ways to improve sprints, this application improves the experience to
usage and experience. In this selection of 4 solutions, 2 ensure better uptake.
are intended to help teams make their estimates before
defining sprints. A key moment during which it is often Agile Poker for Jira
difficult to choose how the sprint will proceed. These Agile Retrospectives for Jira
solutions provide a welcome additional tool for teams Easy Agile User Story Maps
to agree on each task estimation. Scrumpy Planning Poker for Jira
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Agile Poker for Jira
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Agile Retrospectives for Jira
Cloud Datacenter
This application manages retrospectives directly in Jira
$ $ $ $ $ $ $ $
through fun tools that can be used in real time. During
a meeting, everyone can share their feedback on the
interface, and as part of the continuous improvement UX Accompaniment
process, a voting system is provided to highlight the
No
best proposals. The process can end with the creation
of new tasks.
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Easy Agile User Story Maps
27
Scrumpy Planning Poker for Jira
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C.
Management of large projects
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When managing large projects, especially with multiple management tool; a business management tool
teams, Jira starts to show its limitations, even with the integrating strategy and budget with the management
premium version. Which makes sens, since Jira Align is of large transformation projects. Nevertheless, Jira
offered to go further in agility at scale, but it is a different Align is a way of augmenting Jira Software and it is
tool despite the «Jira» name. It then imposes its own useful to include it in the analysis.
interfaces, a new period of skill development, and it has
to be said that Align is not the easiest to understand. First of all on the price: to compare the increase of
This is the price of comprehensiveness and efficiency. Jira Software Standard of an app marketplace, the
And the price is very high, whereas the marketplace Premium version or Jira Align, you need a logarithmic
can offer very convincing alternatives that are better scale to visualize the differences!
sized in terms of functionality for organisations that do
not need everything Align offers.
1 2 4 10 20 40 80
Structure
BigPicture x2
BigPicture E.
Jira P.
X1000€/month for 5000 users (in addition to the cost of Jira Standard)
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Now, if we look at the response of each application on agile at scale leaving them in ascending order of price, we
get the following graph:
1 2 3 4 5
Jira Std
Structure
BigPicture
BigPicture E.
Jira P.
It appears that BigPicture, even in its Enterprise version the strategic and budgetary decisions of a company
which offers additional and useful options in a context that needs a global and decompartmentalised vision
of agility at scale, seems to be the best price/feature of activities, projects, objectives and vision.
compromise. Easy Agile remains expensive despite
being a well thought-out application, especially as To date, BigPicture is the benchmark and the best
this is only the «Programs» add-on, which can be compromise on the marketplace, but Structure is a very
completed with useful functionalities, but are optional interesting “lighter” alternative (beware of the learning
extras. Structure, on the other hand, provides effective curve and the assistance needed for BigPicture) as long
hierarchy in order to better visualise project portfolios, as the requirements are compatible, and Easy Agile
even better than Jira Premium, which is more practical plays on the user experience, which can potentially
for planning purposes. Finally, it can be noted that accelerate adoption and usage. So not to be put aside
Jira Premium does not seem like an interesting too quickly.
option when looking at its capacity to tool agility at
scale, but the advantages of Premium are not limited
to that. The detail is provided in the first part of the
study. The same goes for Jira Align, where the prices
seem exaggerated compared to BigPicture given the
functional contribution to agility at scale. If the need is
only at the multi-project management level, Bigpicture
will be sufficient, but Jira Align will be useful right up to
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Advanced Roadmaps (Jira Premium)
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Agile User Story Map & Product Roadmap for Jira
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BigPicture
Cloud Datacenter
The Enterprise edition of the application also offers
$ $ $ $ $ $
advanced tools, particularly in the area of planning,
where different scenarios can be simulated. The tool
also gains flexibility in configuration and improved UX Accompaniment
resource management. This edition is double the price,
Required
but it is the best option for large projects at a price
that is still much lower than Jira Align, even though
the latter will go much further in providing tools for Agile@scale
business transformation (strategy, budgeting, etc.).
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Easy Agile Programs
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Structure - Flexible Jira Project Management
Structure prioritises tasks and structures projects Structure is an application that remains focused on the
to make them clearer when the complexity and essentials but is still very advanced in its uses, making
multiplicity of projects begins to take hold. it one of the easiest to access. It also remains one of
the cheapest solutions on the market.
In addition to setting up a greater task and project
hierarchy, the application allows the creation of project
typologies, called «structures». The support of agile Editor Creation date
at scale methodologies is possible since the basics ALM Works 2010
are there: hierarchy, dependencies between teams,
reports and macros, etc. But there will be significant
Version Downloads
configuration work for a manager who wants a
8.0 11000+
rigorous implementation of SAFe for example. For
this, the addition of the Structure.gantt application
will be useful, if not necessary. As the name suggests, Cloud Datacenter
the application will bring in the Gantt chart and the $ $ $ $ $ $
concept of planning. Structure also improves the link
with Confluence via a dedicated add-on that takes
advantage of the application’s power in Confluence’s UX Accompaniment
pages to manage projects on a larger scale. The strong Recommended
native link between Jira and Confluence is indeed
not sufficient for project management at scale, and
Structure is one of the few to offer a solution. Agile@scale
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D.
Gestion des ressources
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Resource management is an essential complement to resource planning, among other things, and have
project management in order to keep a clear view of proven themselves on the market.
each team’s workload and to plan tasks according to
capacity. Time management complements this. This Activity Timeline: Resource Planning & Time
is only offered by Jira Premium and in a simple way. Tracking
There are many applications on the marketplace that
enable this. The two solutions put forward here provide Tempo Planner - Resource planning & Capacity
planning
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Activity Timeline: Resource Planning & Time Tracking
39
Tempo Planner - Resource planning & Capacity planning
40
E.
Test management
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Test management tooling is a very competitive area despite being an established product, is struggling to
in the marketplace. And it is clear that each proposal keep up with the fierce competition. Testing is still the
tries to go the distance. Only Requirements & Tests best way to make a choice after having validated the
Management for Jira, the youngest solution, seems answers to your requirements. The approaches differ,
to want to differentiate itself with a more essential especially for the administration part. For the end user,
(automation is not offered, for example), and above all, the experience is often good.
less expensive product (less true for large organisations
on a data centre). The others, now all «old hands» of the We can draw some trends:
Jira marketplace, have very complete and advanced
products. Differentiating them on functional response
is a challenge, even if it seems that Zephyr Squad,
Cloud $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $
Data Center $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $
UX
Test planning
Test design
Test execution
Reporting
42
QMetry test management for Jira
43
Requirements & Test Management for Jira
44
Xray test Management for Jira
45
Zephyr Squad - Test Management for Jira
46
Zephyr Scale - Test Management for Jira
47
F.
Workflows and automation
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Workflow managment, and more importantly, the Datacenter customers, the add-on developed by
automation thereof, is one of Jira’s strengths, and it has Atlassian must be purchased in addition to the licence.
always offered the ability to optimise its use through The nest part of the document will show the limitations
scripts whose uses are limited only by the imagination of this application compared to the marketplace,
and technical abilities of the administrator. Whereas but keep in mind that it is the easiest alternative for
one used to have to make use of the API’s flexibility with managing a certain amount of automations. To go
the help of one’s development skills, the marketplace further, there are different approaches, at different
now enables exploiting Jira’s automation capabilities prices. At the top of the list, Scriptrunner is a must-have
with applications that assist the user in their approach, and has the most extensive range of uses. However,
either through visual workflow modelling, low-code assistance is more than recommended as it requires
interfaces, or scripting tools. advanced scripting skills.
There is a vast array of choices, and it can be difficult Applications in this area are reasonably inexpensive.
to sort out at first sight. Even just understanding what It is the service by Atlassian partners that should
the partner applications contribute compared to what be made use of, to get the most out of the chosen
is natively provided by Jira. application.
Cloud Included $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $
Data Center $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $
Scripts no
code
Scripts low
code
Scripts
Possible
uses
UX
49
Automation for Jira
50
Jira Misc Workflow Extentions
UX Accompaniment
Recommended
51
Jira Workflow Toolbox
UX Accompaniment
Recommended
52
JSU Automation Suite for Jira Workflows
UX Accompaniment
Recommended
53
Power Scripts - Jira Workflow automation
Cloud Datacenter
It is a powerful tool that has the limitations and
$ $ $ $ $ $
advantages of low code.
UX Accompaniment
Recommended
54
Scriptrunner for Jira
55
G.
Reports and diagrams
56
Jira natively offers a choice of graphs for each project, There is still a lot of room for improvement by the
particularly for Agile reporting (burndown, burnup, marketplace, which is full of offers increasing Jira’s
velocity, cumulative flow, etc.). However, these graphs reporting capabilities:
are pre-calculated and offer little flexibility, especially
when you want to aggregate the reports over the whole
project or a group of projects.
Cloud $ $ $ $ $ $ $ $ $ $ $ $
Data Center $ $ $ $ $ $ $ $ $ $
UX
Choice of graphs
Fineness of configuration
Data sources
57
Cutom Charts for Jira
Fineness of configuration
58
eazyBI Reports and Charts for Jira
59
Reports - Charts and Graphs for Jira
Fineness of configuration
60
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The authors of this study :
Thomas Poinsot
IT Consultant
Dora Delaporte
Director of Communications
Alexandre COUET
Atlassian Consultant, Project Manager
Yosra Morjane
UI/UX designer
Then, to enrich the experience and uses of Jira, the guide proposes the analysis
and comparison of 30 applications in the marketplace in the following areas:
The Jira 2022 guide by Spectrum Groupe helps you enrich your Jira instance
by making the right choices and discovering the breadth of the ecosystem’s
capabilities to deploy a powerful collaborative tool.
www.spectrumgroupe.fr
benchmark.spectrumgroupe.fr
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