INDUSTRIAL TRAINING REPORT

ON
Novotel Hydrabad convention centre
TRAINING DURATION: - FOUR MONTH (4th
SEMESTER) IN THE ACADEMIC YEAR
2021-2024

Submitted By : Rudrapriya Singh

NCHM NO : 2141111104

GROUP :“C”

ROLL : 104
SCOPE:-

1. To analyze present condition & function

Novotel Hydrabad convention centre
2. To study for major department an their function
with in hotel.
3. To study in detail about the property.

PURPOSE:-
1. The purpose of this project is operation of Novotel
Hydrabad convention centre hotel. & known about
standered procedures of the property &
understands about the Accor group of hotel.

OBJECTIVES:-
The main project is-
1. To study the forms and format of each department
2. To study the procedures of each department.
3. To study the operation aspect.
 4. To study how hotel function
5. To study about organizational structure and premises.
6. To study about coordination between department.
7. To study about equipment used in Hotel.

METHODOLOGY:-
To data required of this project has been collected
from primary service.

LIMITATIONS:-
This study is limited because of the following reason:-

1. Major financial aspects of the hotel lave not been given.

2. Inufficient exposure to each department
3.All the members of each department did not give
all information that was registered.
4. Period of five and a half months is not enough to
know everything regarding
the hotel and is function.
Type Subsidiary

Industry Hospitality

Founded 1967

Founder Paul Dubrule

Gérard Pélisson

Headquarters Issy-les-Moulineaux
, France

Number of locations 559 (2021)

Area served Worldwide

Parent Accor

Website Accorhotels.com/Novotel
FROM NOVOTEL TO ACCOR
THE FIRST NOVOTEL WAS LAUNCHED IN LILLE, FRANCE, IN 1967.
IT WAS INSPIRED BY AMERICAN MOTELS WITH COMFORTABLE
ROOMS, A RESTAURANT AND PARKING. BY 1970, SEVEN
NOVOTEL HOTELS WERE IN OPERATION, AND THE GROUP RAISED
THE FUNDS TO DEVELOP INTERNATIONALLY.

BY 1975, NOVOTEL OPENED 60 HOTELS IN FRANCE AND 13 IN

EUROPE. NOVOTEL BOUGHT MERCURE IN 1975, AND SOFITEL IN
1980. IN 1981, NOVOTEL ENTERED THE ASIAN MARKET WITH
THE OPENING OF A HOTEL IN SINGAPORE.

NOVOTEL REACHED THE TOP 10 OF HOTEL GROUPS WORLDWIDE

WITH 319 HOTELS. IT TURNED INTO THE ACCOR GROUP IN 1983,
AND WAS INTRODUCED TO THE PARIS STOCK EXCHANGE INDEX
THE SAME YEAR. NOVOTEL SURVIVED AS ACCOR'S STRONG
MIDSCALE BRAND ALONGSIDE MERCURE. IN 1984, NOVOTEL
BOUGHT THE NEW YORK TIMES SQUARE BUILDING, A CITY
WHERE THE COMPANY ALREADY OPERATED THE ROOSEVELT

HOTEL ON MADISON AVENUE.[9]

IN 1986, NOVOTEL INTRODUCED FULL BREAKFAST BUFFETS.[10]
IN 1995, NOVOTEL LAUNCHED AN INTERNATIONAL COMPETITION
TO AWARD THE BEST CHEFS OF ITS HOTELS,[11] WHICH BECAME
THE VICTOIRES INTERNATIONALES DE LA CUISINE IN 2001 AND
STRETCHED ITS SCOPE TO IBIS AND MERCURE CHEFS.[12]
SINCE 2000S: MODERNIZATION

BY THE END OF THE 1990S, IBIS HOTELS TOOK THE LEADERSHIP

ON CITIES' PERIPHERIES, LEADING NOVOTEL TO REDEFINE A
STRATEGY TOWARDS CITY CENTERS, AND TO LAUNCH A GLOBAL
REFURBISHMENT PROGRAM BASED ON DESIGN AND
MODULARITY, BRINGING NOVOTEL CLOSER TO ACCOR'S
UPSCALE BRAND SOFITEL. IN 2004, NOVOTEL INTRODUCED
MORE ERGONOMIC AND ELEGANT ROOMS (NOVATION) ROOMS.
IN 2008, NOVOTEL INTRODUCED NEW ORGANIC BATH
PRODUCTS BRANDED "N".
IN NOVEMBER 2011, NOVOTEL AND MICROSOFT PROTOTYPED
A FUTURISTIC ROOM SHOWCASED AT THE
PARIS VAUGIRARD LOCATION AND DUBBED "ROOM 3120". IN
2013, THE XBOX BECAME AVAILABLE TO CUSTOMERS,AND
SUCCESSFULLY TESTED A VIRTUAL CONCIERGE (MONSCIERGE)
WITHIN ITS HOTELS. IN 2014, NOVOTEL INTRODUCED A
MULTIMEDIA TABLE, PLAY, TO PROVIDE DIGITAL GUEST SERVICES.

IN 2012, NOVOTEL SOLD ITS NEW YORK TIMES SQUARE LOCATION

IN A €160M SALE AND MANAGEMENT-BACK DEAL.[8] IN 2013,
NOVOTEL OPENED ITS 100TH HOTEL IN ASIA PACIFIC.[20] IN 2016,
NOVOTEL OPENED ITS LARGEST HOTEL WORLDWIDE,
IN MADRID,[21] AND A NEW FLAGSHIP HOTEL IN
LONDON'S CANARY WHARF THE FOLLOWING YEAR.[22] IN 2017,
THE "N" ROOMS WERE LAUNCHED, ANOTHER STEP TOWARDS
DESIGN CUSTOMIZATION.[23] IN JULY 2018, NOVOTEL OPENED
IN SEOUL ITS 500TH HOTEL WORLDWIDE.[24] IN MAY 2019, ACCOR
OPENED THE NOVOTEL MIAMI BRICKELL, THE BRAND'S SECOND
HOTEL IN THE USA.[25]
Geographical Location of Novotel Hyderabad
 ACCOR HOTEL GROUP
Accor S.A. is a French multinational hospitality company that
owns, manages and franchises hotels, resorts and vacation
properties.[4] It is the largest hospitality company in Europe,
and the sixth largest worldwide Accor operates in 5,300
locations in over 110 countries.[2] Its total capacity is
approximately 777,714 rooms. It owns and operates brands in
many segments of hospitality: Luxury (Raffles, Fairmont,
Sofitel), premium (MGallery, Pullman, Swissôtel), midscale
(Novotel, Mercure, Adagio), and economy (ibis, hotelF1). Accor
also owns companies specialized in digital hospitality and
event organization, such as onefinestay, D-Edge, ResDiary,
John Paul, Potel & Chabot and Wojo.[2]

The company is headquartered in Issy-les-Moulineaux, France,

and is a constituent of the CAC Next 20 index in the Paris
stock exchange.
VISION :-
We nurture real passion for service and achievement beyond
limits. Our mission is to make the impossible possible to
realize your dreams. We're so much more than hotels—we're
creating innovative lifestyle experiences, whether you live,
work or play. Traditional Hospitality and Beyond.

We are a worldwide Augmented Hospitality leader. We are

260,000+ experts committed to reinventing hospitality with
unique and unrivalled experiences within our addresses.
We are Accor.

Our promise is caring and impeccable service. We nurture

real passion for service and achievement beyond limits. Our
mission is to make the impossible possible to realize your
dreams.

We’re so much more than hotels—we’re creating innovative

lifestyle experiences, whether you live, work or play. Blaze
your own trail from 50+ hotel brands, restaurants, nightclubs,
spas, co-working spaces, and tech start-ups

CULTURE & BELIEFS

With more than 230,000 employees in all four corners of the
globe, diversity is a daily reality for our Group. This ambition,
which we want to take forward with you, forms part of a drive
to be open, promote equality in the workplace and prevent
discrimination, everywhere we operate.

A long-standing and proactive approach

Our Diversity ambition is structured around 4 priorities:
Gender diversity and equality
The integration of people with disabilities
Richness of social, ethnic, racial and cultural
diversity LGBTQ+ inclusion

To make the transition from words to actions, a Diversity

& Inclusion governance structure has been built around an
international community that meets regularly to share
best practices and roll out our Divers

DIVERSITY & INCLUSION

Welcoming others, accepting and valuing their differences,
acknowledging that we will be enriched by our contact
with them, this is one of the founding principles of our
management
ethic – at once an intrinsic part of our Group's DNA, an
essential key to our collective success and a real challenge on
a day-to- day basis. With 280,000 employees working
alongside one another across the planet every day, diversity is
a fact of life.
Our ambition, which we want to strive for with you, is part of
an overall approach of openness that seeks to promote
workplace equality and prevent discrimination. It is therefore
vitally important that we affirm our commitment loudly and
clearly; that we publicise our commitments as widely as
possible. They
are part of our culture and our reason to be. As a foremost
player on the international stage, it is our responsibility to now
state these commitments simply, precisely, and clearly.
Diversity, at Accor, is declined in the plural: gender diversity,
inclusion of people with disabilities, the richness of ethnic
differences, social or cultural origins, and coexistence of
generations. Commitment. We are determined to Our
collective commitment is to give everyone unrestricted
opportunities. This is why we are publishing the Group Diversity
& Inclusion ensure that they are valued within all the countries
in which we operate, by taking into account each country's
history and heritage. One of our firmly held convictions is that
when we are able to acknowledge diversity in others, we create
the conditions that are conducive to Diversity & Inclusion is
what makes us different. We are the ambassadors of their well-
being and we foster the expression of their talent. It supports
the individual performance as well as being in our common
interest. diversity to all Group's stakeholders. All of us have a
role to play - every day and in
 GEOGRAPHY
Until the 19th century Hyderabad was known for the pearl
industry and was nicknamed the "City of Pearls", and was the
only Golconda Diamonds trading centre in the world.
Many of the city's historical and traditional bazaars remain
open. Hyderabad's central location between the Deccan
Plateau and the Western Ghats

Selsmology:-
. "Earthquake of Magnitude:4.0, Occurred on 26-
07-2021, 05:00:53 IST, Lat: 16.00 & Long: 78.22,
Depth: 10 Km ,Location: 156km S of Hyderabad,
Andhra Pradesh," tweeted National Center for
Seismology at 5.10am on Monday.

Climate:-
In Hyderabad, the wet season is oppressive and overcast,
the dry season is mostly clear, and it is hot year round.
Over the course of the year, the temperature
typically varies from 61°F to 102°F and is rarely
below 55°F or above 107°F.
Based on the beach/pool score, the best time of year
to visit Hyderabad for hot-weather activities is from late
January to early April.

HISTORY

ESTABLLSHMENT:-
This article is about the history of the fourth largest city in India.
For history of the Pakistani city with the same name, see
History of Hyderabad, Sindh.

Hyderabad is the capital of the Indian state of Telangana. It is a

historic city noted for its many monuments, temples, mosques
and bazaars. A multitude of influences has shaped the
character of the city in the last 400 years.[1]
The city of Hyderabad was founded by the Qutb
Shahi sultan Muhammad Quli Qutb Shah in 1591 CE. It was
built around the Charminar, which formed the centerpiece
of the city. Hyderabad became an important trading centre
for diamonds and pearls, and a centre for culture.[2]
After a brief period of Mughal rule, the first Nizam of
Hyderabad conquered the city in 1724. The Nizams later
signed a subsidiary alliance with the British, and their
territory became Hyderabad State, the largest princely
state in British India with the city of Hyderabad as its
capital. During this period, industry, railways, modern
education, and airways developed in Hyderabad.
After India's independence in 1947, the Nizam did not wish to
accede his state to the newly formed nation. By then, his
power had weakened due to the Telangana movement. The
Indian Army annexed Hyderabad in 1948. In 1956, the
Hyderabad State[note 1] was divided on the basis of linguistic
differences, and the city of Hyderabad became the capital of
Andhra Pradesh.

POST-INDEPENDENCE :-

The state was ruled from 1724 to 1857 by the Nizam, who was initially a
viceroy of the Mughal empire in the Deccan. Hyderabad gradually became
the first princely state to come under British
paramountcy signing a subsidiary alliance agreement. During British rule in
1901 the state had an average revenue of Rs. 417,000,000, making it the
wealthiest princely state in India.[11] The native inhabitants of Hyderabad
Deccan, regardless of ethnic origin, are called "Mulki" (countryman), a term
still used today. Subsequently, Mir Osman Ali Khan, the 7th Nizam, signed
an instrument of accession, joining India became the title of his position
"Nizam of Hyderabad". By the end of his rule, the Nizam had become
independent from the Mughals, and had founded the Asaf Jahi dynasty In
1795, the Nizam lost some of his own territories to the Marathas. The
territorial gains of the Nizam
from Mysore as an ally of the British were ceded to the British to meet
the cost of maintaining the British soldiers Hyderabad was a
212,000 km2 (82,000 sq mi) region in the Deccan, ruled by the head of the
Asaf Jahi dynasty, who had the title of Nizam and on whom was
bestowed the style of "His Exalted Highness" by the British. The last Nizam,
Mir Osman Ali Khan, was the world's richest man in the 1930s.

Other accommodation near Novotel

Hydrabad convention centre :-

Le meridian Hydrabad

The park Hydrabad

ITC Kohenur

Taj krishna

Park continental Hotel

Taj falaknuma
 Park Hyatt

NEAR BY ATTRACTION:-

Film city :-

Ramoji Film City is an integrated film studio complex located in

Hyderabad, India. Spread over 1,666 acres,[1] it is the largest
integrated film city in the world and as such has been certified by
the Guinness World Records as the largest studio complex in the
world.[2] It was built by Telugu film producer Ramoji Rao in 1996

Charminar
The Charminar (lit. 'four minarets') constructed in 1591, is a
monument located in Hyderabad, Telangana, India. The
landmark has become known globally as a symbol of
Hyderabad and is listed among the most recognised structures
in India. It has also been officially incorporated as the Emblem
of Telangana name=Symbol"Kakatiya arch, Charminar in
Telangana state logo". The Deccan Chronicle. 30 May 2014.
Retrieved 1 July 2015.</ref> The Charminar's long history
includes the existence of a mosque on its top floor for more
than 425 years. While both historically and religiously
significant,

Golconda fort:-
Golconda Fort (Urdu: “round hill”),(Telugu Golla konda :
"shepherds' hill"), is a fortified citadel built by the Qutb
Shahi dynasty (c. 1512–1687), located in Hyderabad, Telangana,
India. Because of the vicinity of diamond mines,
especially Kollur Mine, Golconda flourished as a trade centre of
large diamonds, known as the Golconda Diamonds. The region
has produced some of the world's most famous diamonds,
including the colourless Koh-i-Noor (now owned by the United
Kingdom), the blue Hope (United States), the pink Daria-i-
Noor (Iran), the white Regent (France), the
Dresden Green (Germany), and the
colourless Orlov (Russia), Nizam and Jacob (India), as well as the
now lost diamonds Florentine Yellow, Akbar Shah and Great
Mogul. It was initially called Shepherd’s Hill (Golla Konda in
Telugu). According to legend, a shepherd boy came across an
idol on this rocky hill.[citation needed] The information was
conveyed to the ruling Kakatiya king, who constructed a mud
fort around this holy spot. After 200 years, Bahamani rulers took
possession of the fort. Under the Bahmani Sultanate, Golconda
slowly rose to prominence. Sultan Quli Qutb-ul-Mulk (r. 1487–
1543), sent by the Bahmanids as a governor at Golconda,
established the city as the seat of his government around 1501.
HUSSAINSAGAR

Hussain Sagar (alternatively referred to as Tank

Bund,[1] (Telugu pronunciation: [ɦusen sɑːgər])) is a heart-
shaped lake in Hyderabad, Telangana, built by Ibrahim Quli
Qutb Shah in 1563. It is spread across an area of 5.7 square
kilometres (2.2 sq mi) and is fed by the River Musi. A
large monolithic statue of the Gautama Buddha, erected in 1992,
stands on Gibraltar Rock in the middle of the lake. It also
separates the city centre of Hyderabad from its
neighborhood Secunderabad.[2] The maximum depth of the
lake is 32 feet (9.8 m)

BIRLA MANDIR:-

Birla Mandir is a Hindu temple, built on a 280 feet (85 m) high

hillock called Naubath Pahad on a 13 acres (53,000 m2) plot
in Hyderabad, Telangana, India. The construction took 10
years and was opened in 1976 by
Swami Ranganathananda of Ramakrishna Mission. The temple
was constructed by Birla Foundation, which has also constructed
several similar temples across India, all of which are
known as Birla Mandir.

TOURSISM AND
HOSPITALITY
IN INDIA
TOURISM OVERVIEW :-

An essertial driver of gowth the Indian travel and tourism

industry has emerged asignific ant employmen gnerator, a
major source of foreign exchange and an integrating factor for
the local and host popuktion The industry has registered
prominent growth over the past few years, supported by the
rising purchasing power of the domestic travekr. increase in
commercial devebpment and foreign tourist arrivals a growing
arine industry and impetus from government- ed initiatives. In
2014, the total contribution of Travel and Tourism to the
*7,642.Sbilion (6,7% of total GDP). This is projected to grow by
7.5% in 2015, and GDP eventually reach 16,587.2 bilion (7.6%
of total GDP) in a decade's time, according Workd Travel &
Tourikm Councis (WTTC's) Economie Impact 2015 - Inda report.
The highly popuhted miion offers a massive potential for
outbound as wel as domestic travel Currently. the outbound
tourism maket is significantly larger wien compared to inbound
tourism, and given the gowth in GDP as wel as private financial
consumption the number of departures is krecasted to reach
24.4 million by 2018. On the other hand. Intermatio nal Tourist
Arivals (ITA) grew by 7.1% in 2014 aver the compound amual
growth rate (CAGR) great deal of scope to previous year,
registering of 7% during the past five years?. There k a to
expand tourism across India, and as the country improves ar
travel connections and rekaxes visa restrictions, we expect
tourist arrivak to wiiness an incremental growth. The
govermment of India's anouncement to extend its e-Tourist Visa
(e TV. previously kown as Tourist Visa on Arrival TVOA) facility to
ctizens of 180 countries along with the initiation of ekctroni visa
auhorization facity across nine intemational airports, is
artkipated to further boost foreign travel to the courtry as
inbound travel to India from short- haul destination becomes
more convenient. As of August 2015, the ETV is avaiable for
arrivak from 113 mations these are: E-TOURIST VISA – ELIGIBLE
COUNTRIES (AUGUST 2015) Andorra, Anguilla. Angun & Barbuda.
Argenm. Armenia, Anuba, Australia. Bahamas. Barbados,
Belgium. Beke, Boivia Brazil Cambodia. Canada, Cayman Islands,
Chile. China, Cokonba, Cook, Ishnds, Costa, Rica, Cuba. Dibouti,
Dominica, Dominican Republic. East Timor. Ecundor. E Salvador.
Estonia, Fji Finhnd. France, Georga. Germany, Grenada.
Guatemaa, Guyana Haiti Honduras Hong Kong. Hungary,
Indonesia. Ireland, Israel. Jamakca, Japan, Jordan, Kenya,
Kinibati Laos, Latvia, Liechtenste in, Lithua nia. Lunenbourg.
Macau, Mahysia. Malta, Marshul Islands, Maurtius. Mexico,
Micronesia. Monaco. Mongoka, Montenego, Mantserrat,
Mozambique, Myanmar, Nauru New Zeahnd, Sobmon Ishnds,
Spain Sri Lanka Surinam Sweden, Taiwan Tanzaria Thuland. The
Netherknds. The Unted
Kingdom Tanga, Turks & Cairos Ishnds. Tuvakı, UAE Ukraine.
Uruguy, USA. Vanatu Vatiran City. Venezuela Vetnam.
Domestic denand kor hotek in India has historically been
higher than demand from foreigne rs In fact, as per the WTTC,
domestic travel spening in the country generated and Tourism
GDP in 2014. Rising spending power with the proliferation of
low-cost carriers has enabled increased domestic travel The
depreciation of the npee against the US dolar has ako made
international viabe for domestic tourists, who are mw
substituting foreign vacations 81.4% of the total direct Travel
coupled travel less wih domesti oes. Going forward, domestic
tourism is ikely tow it ness strong growth and, according to
HVS. wl be the real driving krce for this industry over the next
[1:32 pm, 25/04/2022] +91 95236 47898: Existing Supply –
2014/15 The existing rooms supply tracked by HVS in the
organized hotelmarket grew by 11% in 2014/15 over the
previous year totaling to 112284 rooms as of 31 March 2015.
This takes into account 9,588 new openings during the year,
and the rest are an expansion of the sample set being tracked
by HVS. Furthermore, the change in dhe total existing supply
for 2013/14 is attributed to a deliberate filration by us to disply
only qualiy branded supply. With regard to the 13 major
markets highlighted in this report, Agra saw the highest
increase in supply (32.9%), adding to the rehtive ly smal base
of hotek the city still remains the witnessed a supply of growth
of 17.3% in 2014/15, folowed by Bengaluru (11.4%). Inabsolute
terms, New Dehi currently has the largest number of branded
hotel rooms
(13,277), chsely fobwed by Mumbai (including Navi Mumbai)
and Bengalur u. Mumbai depicts a negative year-on-year
change in supply ot because of de-growth of the inventory. bu
due to the coscious effort on our part to fiter supply that is
irelevant to the branded hotel market. NOIDA (including
Greater NOIDA), with 1,322 branded rooms, retains its position
as the smalest mujor hotel mrket in Indin. in 2013/14. It should
be noted that second smullest hotel market in the country.
Gurugram Kokata (12.8%) and The chart presents the total
operating inventory for the 20 largest hotel brands in the
country as of August 2015. Whie Taj Hotes, Resorts and Pahces
(inchading Ginger). ITC Hotek (inc huding Fortune) and Carkon
Rezilor Hotel Group remin the top three hotel companies with
the largest inventories in the country, 2015 winessed a shufle
among the other payers. Marriott International has moved to
the 4 position overtaking Starwood Hotek &Resorts, and Accor
Hotek has surpassed Hyatt Hotes Corporatin to assume the 6
rank. Interestingly. InterContinental Hotes Group ako edged
ahead of both Sarovar Hoiels & Resorts and Oberoi Hotek &
Resorts to occupy the 8 position Moreover, as Concept
Haspitaity inched up the kt to occupy the 18 pasition the new
entrant un the topu u ycai Iu ang- Hotels as the 17 argest hotel
group in the country. The Indian hospitality mrket stl proves to
be a complex and lcrative marketplace for the international
hotel comparies tomaintain their kothold. With the objective of
scalng up. the top players hu ve hunched extensive expansion
phns, not just into the major cties, but ako the emerging
markets in order to target consumers beyond the
every situation - to guarantee that non-discrimination is
the norm. Sébastien Bazin Chairman and CEO Arantxa
Balson Chief Human Resources Officer, Accor
FOOD & BEVERAGE
SERVICE
FOOD AND BEVERAGE DEPARTMENT
OUTLETS
TYPE:-
1. RESTAURANT
2. BAR
3. IN ROOM DINNING
4. BENQUET HALLS

RESTAURANT
BAR

IN ROOM DINNING
BENQUET HALLS
HOUSEKEEPING
HOUSEKEEPING
Housekeeping refers to the management of duties and
chores involved in the running of a household, such as
cleaning, cooking, home maintenance, shopping, and bill
payment. These tasks may be performed by members of the
household, or by other persons hired for the purpose. This is
a more broad role than a cleaner, who is focussed only on the
cleaning aspect.[1] The term is also used to refer to the
money allocated for such use.[2] By extension, it may also
refer to an office or organization, as well as the maintenance
of computer storage systems.[3]

A housekeeper is a person employed to manage a household[4]

and the domestic staff. According to the 1861 Victorian era Mrs.
Beeton's Book of Household Management, the housekeeper is
second in command in the house and "except in large
establishments, where there is a house steward, the
housekeeper must consider his/herself as the immediate
representative of her mistress".
DUTY & RESPONSIBILTIES OF
HOUSEKEEPING DIPARTMENT
Organize, supervise, and coordinate the work of
housekeeping personnel on a day-to-day basis.

Ensure excellence in housekeeping sanitation,

safety, comfort, and aesthetics for hotel guests.
Draw up duty rosters
Supervise the discipline and conduct of her staff.
Assure proper communication within the department
by conducting a regular meeting with all personnel.

Hire new employees, warn employees when policies are

violated, and discharge employees when necessary.

Counsel employees on various duties and on

work-related issues.
Motivate her staff and keep their morale high.

Establish and maintain standard operating procedures (SOP)

for cleaning and to initiate new procedures to increase the
efficiency of labor and product use.
Search constantly for and test new techniques and products.
Maintain an inventory of the furniture, linen, and movable
equipment in the rooms and related premises and to
ensure they are regularly checked.
Organize maintenance and repair of guestrooms.
Deal with articles that a guest may have left behind in a
room. Ensure the provision of proper uniforms for the hotel
staff.
Ensure observance of hygiene and safety precautions.

Offer suggestions to the human resource department

concerning selection recruitment, replacement, duty
alterations, up- gradation, and so on.

Evaluate employees in order to upgrade them

when openings arise.

Organize and supervise on-the-job and off-the-job

training of staff.

Liaise between the maintenance and

housekeeping departments.
Inspect and approve all supply requisitions for the housekeeping
department, and to maintain par stock, inventory control, and
cost-control procedures for all materials.
Check the reports filed and the registers maintained.
Maintain a time logbook for all employees within
the department.
FRONT OFFICE :
FRONT OFFICE
Every multi-departmental physical business needs to have a
front office or reception to receive the visitors. Front Office
Department is the face and as well as the voice of a business.
Regardless of the star rating of the hotel or the hotel type,
the hotel has a front office as its most visible department.
For a business such as hospitality, the front office
department comes with an aspect of elevating customer
experience with the business.

Front Office department is a common link

between the customers and the business. Let us
learn more about it.

What is Front Office Department?

It is the one of the many departments of the hotel business

which directly interacts with the customers when they first
arrive at the hotel. The staff of this department is very visible to
the guests.

Front office staff handles the transactions between the hotel

and its guests. The staff receives the guests, handles their
requests, and strikes the first impression about the hotel into
their minds.
Creating guest database
Handling guest accounts
Coordinating guest service
Trying to sell a service
Ensuring guest satisfaction

Handling in-house communication through PBX

FRONT OFFICE OPERATION

There are two categories of Front Office Operations −

Front-House Operations

These operations are visible to the guests of the hotel.

The guests can interact and see these operations, hence,
the name Front-House operations. Few of these
operations include −

Interacting with the guests to handle request

for an accommodation.

Checking accommodation availability and assigning it to

the guest.
Collecting detail information while guest registration.
Creating a guest’s account with the FO accounting system.
Issuing accommodation keys to the guest.
Settling guest payment at the time of check-
out. Back-House Operations

Front Office staff conducts these operations in the absence

of the guests or when the guest’s involvement is not
required. These operations involve activities such as −

Determining the type of guest (fresh/repeat) by

checking the database.

Ensuring preferences of the guest to give a personal touch

to the service.
Maintaining guest’s account with the accounting
system. Preparing the guest’s bill.
Collecting the balance amount of guest bills.
Generating reports.
Guest Cycle in Hotel

Generally, a guest’s interaction with the hotel is divided

into the following four sequential phases −

Pre-arrival
It is the stage when the customer is planning to avail an
accommodation in the hotel. In this first stage, the customer or
the prospective guest enquires about the availability of the
desired type of accommodation and its amenities via
telephonic call or an e-mail. The customer also tries to find out
more information about the hotel by visiting its website.

At the hotel end, the front office accounting system captures

the guest’s information such as name, age, contact numbers,
probable duration of stay for room reservation and so on.
FOOD AND BEVRAGE

PRODUCTION
FOOD AND BEVRAGE PRODUCTION
FOOD
PRODUCTION
TABLE OF
CONTENT
Introduction
How Is Food Produced?
Food Processing
Importance Of Food Production
Food System
Food Production Management
How Does Food Production Affect The Environment?
How Does Food Production Affect The Economy?
Conclusion
Introduction

Food production is a process of producing sellable food items

using raw ingredients available from plants and animals. Food is
essential for every living being’s survival. Human bodies require
food for growth, energy, and well-being. Humans consume
different types of food to maintain energy levels. When raw
ingredients are processed usinḤg various scientific approaches,
different food products are produced. This process is
called food production.
How Is Food Produced?

Plants and animals produce raw ingredients that can be

consumed as food. Plants and animals together are
responsible for producing 90% of global energy. Raw food like
grains, milk, meat, honey, spices, vegetables, fruits, cereals,
etc is produced by plants and animals. This food is further
processed by various industries to form sellable or processed
food items like cheese, paneer, wheat flour, etc
Food Processing

When raw food is produced by various plants and animals,

the food is processed using various techniques to make it
edible as well as delicious. The process of transforming raw
food ingredients into an edible dish is called food processing.
Importance Of Food Production

All living beings survive because food is produced. Not just that,
Food production increases employment
It is a source of income for crores of
people Monetary value is added to the
crops
It helps in maintaining foreign relations, as a number
of countries’ are majorly dependent on agriculture.
Food Production System

The food production system is the entire process through

which raw materials are converted into edible/processed
food items that are sellable. These systems involve all
processes and infrastructure that are needed to feed people.

FOOD PRODUCTION MANAGEMENT

The process of optimizing food production in such a way
that maximum food is produced with minimum wastage and
maximum profits is called food production management.
Food production managers perform various tasks like:

Basically, food production management is developing and

executing systems that control various parts of the food
systems. Food production managers ensure that all these
systems are in place and each employee is abiding by the rules
and following the norms developed by them.

Cafeterias, restaurants, food service establishments,

nursing homes, corporate houses, hotels, schools
and various other institutions require food
production management.
CONCLUSION
Food production plays a very important role in the
development of various countries. Food production is the
process of converting raw ingredients of food, available via
plants and animals, into various sellable food items. Various
industries like agriculture, hotels, restaurants, grocery stores
etc work for the production of food. Food managers are
responsible for optimizing the process of food production in
the most cost- effective manner with minimum wastage. Food
production also contributes to the harmful effects of the
environment.

Hence, sustainable food production should be practiced.

There are various methods of food production involving
cutting chopping, grilling, frying, fermenting, etc. Different
types of food production include cultivation, harvesting, crop
management, etc.

The Food production system is a process comprising various

stages of food production. The food system comprises various
stages, beginning with the purchase of raw materials and
ending with the wastage disposal.