Open Vocational Education Program

COMPUTER HARDWARE
ASSEMBLY AND MAINTENANCE

JOB ROLE

FIELD TECHNICIAN - (COMPUTING AND PERIPHERALS)

NSQF Compliant Level 4

NATIONAL INSTITUTE OF OPEN SCHOOLING

(An Autonomous Institution under MHRD, Govt. of India)
A-24-25, Institutional Area, Sector-62, NOIDA-201309 (U.P.)
Website: www.nios.ac.in, Toll Free No. 18001809393
 ADVISORY COMMITTEE
Prof. C.B. Sharma, Dr. Rajesh Kumar Ms. Anitha Nair,
Chairman, NIOS Director (Academic & Vocational), Deputy Director(VE),
NOIDA NIOS, NOIDA NIOS, NOIDA

CURRICULUM COMMITTEE
Dr. A. Murli Rao, Dr. Sunil Kumar Khatri, Mr. Arun Kumar Dubey,
Joint Director, Director, Amity Institute of Assistant Professor,
IGNOU Information Techonology, Bharati Vidyapeeth College of
New Delhi Amity University, NOIDA Engineering, New Delhi
Mr. Abhishek Datta, Mr. Nishant Jain, Ms. Radhika B,
Manager, G.Network Consultant (e-Governance), Academic Officer (ICT)
Solutions, Gurgaon AICTE, New Delhi NIOS, NOIDA

LESSON WRITERS
Dr. Sunil Kumar Khatri, Dr. Deepti Mehrotra, Mr. Arun Kumar Dubey,
Director, Amity Institute Professor, Amity School of Assistant Professor, Bharati
of Information Technology, Engineering &Technology, Vidyapeeth College of
Amity University, NOIDA NOIDA Engineering, New Delhi
Mr. Raj Kumar Pal, Mr. Yogesh Kumar, Ms. Samiksha Tripathi,
Technology Head, PGT (Computer Science), Innovation Consultant,
Mira Model School, Delhi Public School, Cotiviti India,
New Delhi Kuwait NOIDA

EDITORS
Dr. A. Murli Rao, Dr. Deepti Mehrotra, Mr. Arun Kumar Dubey,
Joint Director, Professor,Amity School of Assistant Professor, Bharati
IGNOU Engineering & Technology, Vidyapeeth College of
New Delhi NOIDA Engineering, New Delhi
Ms. Samiksha Tripathi, Mr. Nishant Jain, Ms. Radhika. B
Innovation Consultant, Consultant (e-Governance), Academic Officer (ICT),
Cotiviti India,NOIDA AICTE,New Delhi NIOS, NOIDA

COURSE COORDINATOR
Ms. Radhika B
Academic Officer (ICT)
NIOS, NOIDA

LASER TYPESETTING
M/s MS Computers
Patparganj, Delhi-110072
A Word With You

Dear Learner,
Congratulations for having chosen this course. This course is National Skill Qualification
Framework (NSQF) compliant level 4 of the Job Role: Field Technician (Computing and
Peripherals).
This course is specially designed keeping in your needs and level in mind. We have ensured that
the course contents are presented in a simple, clear and logical manner. We expect you that
as a Field Technician or Service Technician you would be able to diagnose the problem in
Computer and troubleshoot Computer, attend to customer complaints, install newly purchased
products, and configure peripherals such as printers, scanners and network devices.
We are confident that you will enjoy studying this course through Open and Distance learning
system. I hope you will find this book informative, interesting and useful.
We wish you all the very best for a bright and successful future.

NIOS Course Team

 CONTENTS

Lesson No. Title Page no.

1. Introduction to computers ...............................................................................................1

2. Computer Components ...................................................................................................9

3. Data representation in the Computer .......................................................................... 21

4. Anatomy of a Computer System .................................................................................. 32

5. Tools for Assembling Computer ................................................................................... 54

6. Assembling a Personal Computer ................................................................................ 59

7. Preparing System for Installation ................................................................................. 70

8. Operating System Installation ....................................................................................... 77

9. Network Basics ............................................................................................................ 99

10. Network Configuration ............................................................................................... 117

11. Problem Diagnosis, Troubleshooting and Maintenance .............................................. 135

12. New Trends in Computing .......................................................................................... 153

13. Engage with Customers ............................................................................................. 171

14. Coordinate with Colleagues ........................................................................................ 181

 SYLLABUS

Ø Introduction to Computers Ø Assembling a Personal Computer

l Functions of Computer l Assembling (step- wise procedure)
l Characteristics of a Computer l Dis-assembling (step- wise procedure)
l Computer Generations Ø Preparing System for Installation
l Types of Computers l Basic Input Output System
l Applications of Computers l CMOS memory
l Booting and Types of Booting
Ø Computer Components
l Hard Disk Drive
l Block Diagram of a Computer
l Device drivers
l Input Devices
l Output Devices Ø Operating System Installation
l Windows Operating System
l Computer Memory
l File system
l Computer Software
l Windows 7 Installation (step-wise procedure)
Ø Data representation in the Computer l LINUX Operating System
l Data Representation
l Ubuntu Installation (step-wise procedure)
l Number System
Ø Network Basics
l Character Representation
l Network Terminologies
Ø Anatomy of a Computer System l Classification of network
l Components of Computer System l Transmission of Media
l Memory and Its Types l Network Topologies
l Mother board l Network Models
l Clock Chip and CMOS battery l Network Protocols
l Power Supply – SMPS, POWER connectors
Ø Network Configuration
Ø Tools for Assembling Computer l Configuring Windows System for Net-
l Tools working (Windows 7)

l Precautionary measures l Configuring LINUX System for Networking

 l Configuring A Wireless Network with l Cloud Computing
Windows 7
l Mobile Computing
l Configuring Network Applications
l Grid Computing
l Connecting Smart Devices
l Green Computing
Ø Problem Diagnosis, Troubleshooting and
Ø Engage with Customers
Maintenance
l Interacting with Customers
l System Recovery
l Understanding Customer’s Requirements
l Control Panel
l Suggesting Solutions
l Hardware Troubleshooting
l Achieving Productivity and Quality
l Software Troubleshooting
l Network Troubleshooting Ø Coordinate with Colleagues
l Indications and Remedies of Commonly l Interacting with Superiors
Found Problem
l Coordinating with Colleagues
l System Security
l Organizational Context
Ø New Trends in Computing l Team work and Multitasking
l Virtualization l Decision Making