Questions 135-138 refer to the following e-mail.

To: desgood [email protected]

From: [email protected]
Subject: Your account application

Dear Dr. Gooding:

135 This is being processed and ..1....:3..l:; dealt with as quickly as possible.
You !..
~!. receive a letter from us within the next week to update you on the status of
your application. If you do not hear from us, piease contact the Customer Care Team bye-mailing
custom [email protected].

Please also feel free to call our Vancouver office at 555-287-5734 to discuss any queries you may
have regarding investments.

We hope to ~3..~. you to MaxiTrade.Com shortly.

Jason Chen
Trading Client Supervisor

135. (A) I hope this is satisfactory. 137. (A) could

(8) Thank you for your application. (8) must
(C) I hope this finds you well. (C) should
(D) It was good to meet you earlier. (D) have to

136. (A) was being 138. (A) welcome

(8) will be (8) greet
(C) has been (C) receive
(D) had been (D) meet

lij.I.I~'I"I:I#I~I=tt'iMCi:

READING TEST 301

 Questions 139-142 refer to the following article.

The Role of Business Consultants

Sometimes in business things can start to go wrong. Perhaps you come across !.;3.~ that
you feel you can't overcome, or questions you can't answer. Occasionally, the problem may be
with the people you work with, or the working practices you have adopted 1..~.Q the
cause, when business gets tough, you must look for help .

..........
!.~.! The role of a business consultant is to analyze problems facing a company and
to instigate measures to turn that business around. Business consultants use their years of
experience to work with numerous companies of all sizes, big and small, to overcome the
challenges they face. A business consultant can proactively help ~..~.?..........failure and
bankruptcy, grow the business, and give much-needed strategic direction.

139. (A) characteristics 141. (A) Some problems cannot be solved quickly.
(B) obstacles (B) That's where business consultants can help.
(C) surroundings (C) Asking for assistance can be difficult.
(0) intricacies (0) Working together is the way forward.

140. (A) Whoever 142. (A) avert

(B) However (B) averted
(C) Wherever (C) averting
(0) Whatever (0) averts

302 READING
Questions 143-146 refer to the following information.

ONLINETAX RETURN
Over 350,000 businesses have now signed up for the government's new Online Tax Return
system. .....~43

Soon, all registered businesses with an annual taxable turnover above $135,000 must keep digital
records of all their ~.~.~ Specialized software is also needed to submit your returns.

Act now to make sure your returns '.'.?

J.. through the new system. You must check with
your supplier to make sure your current software is compatible. Register online to join one of
the webinars ...1
..'.'~ the requirements. You can also watch videos to find out how other
businesses have made the transition.

143. (Al Are you one of them? 145. (A) submit

(6) We must verify our application. (6) are submitted
(C) More signatures are required. (C) submitting
(D) Thank you for joining. (D) would submit

144. (A) transacting 146. (A) inspecting

(6) transacted (6) requesting
(C) transactions (C) checking
(D) transactional (D) covering

READING TEST 303

 Part 7
Directions: Read the texts. You will notice that each text is followed by several questions. For each
question, decide which of the four answer choices: (A), (B), (C), or (D), best answers the question. Then
mark your answer on the Answer Sheet.
I

Questions 147-149 refer to the following itinerary.

I

TravelRight GlobalSightseeing UK Summer Tour

DAY 1 London - Cambridge - York

Travel by coach north to the beautiful university city of Cambridge. Enjoy a two-hour
guided walking
, tour, including entry to the wonderful King's College. Then continue
to historic York to visit wonderful York Minster, England's largest medieval cathedral.

DAY 2 York - Edinburgh

We leave early, passing the romantic ruins of Jedburgh Abbey as we cross into Scotland. At the
capital, our coach takes us on a tour of this beautiful city, ending at the famous Edinburgh Castle.

DAY 3 Edinburgh - Liverpool

We journey across the border back into England, through the stunning Lake District National
Park, to visit the grave of the poet William Wordsworth. In the afternoon, enjoy a short boat
cruise on Lake Windermere before continuing to lively Liverpool, home of the Beatles!

DAY 4 Liverpool- Stratford - London

The coach takes us to William Shakespeare's birthplace, Stratford-upon-Avon to visit the house in
I
which he was born. There will be a pleasant walking tour around this attractive market town, before
returning to London through the picturesque Cotswolds, designated an Area of Outstanding
Natural Beauty.

£550.00 per person, inclusive of accommodation, transportation, meals, and admission fees

147. What is the main purpose of this itinerary? 149. Which of these statements explains why the
(A) To notify tour operators Cotswolds is well known?
(B) To publicize a short tour (A) It has many ancient castles.
(C) To promote tourist attractions (B) It is the birthplace of a famous poet.
1
(D) To support historic sites (C) It is a very beautiful region.
(D) It is home to a large cathedral.
148. Which of these destinations does NOT
include a ,tour as part of the itinerary?
(A) Cambridge
(B) Stratford-upon-Avon
,
(C) Edinburgh
(D) York I

304 READING
Questions 150-151 refer to the following text message chain.

Colin Jacobs June 21. 852 A.M

Hi Beth. Did you order any business cards yet?

Beth Howell June 21,857 A.M.

Not yet. No time!

Colin Jacobs June 21. 9:01 AM.

I'm in Office Warehouse now. They have a machine
here that does them - 200 for $49. What do you think?

Beth Howell June 21,9:03 A M

What's the quality of the card?

Colin Jacobs June 21,905 A.M.

Good. And color too. If you send me the company logo

they can design the card on the machine here. Same
as we have now, right?

Beth Howell June 21.9:07 A.M.

Works for me.

150. What does Mr. Jacobs want to do? 151. At 9:07 A.M., what does Ms. Howell most likely
(A) Send an e-mail mean when she writes, "Works for me"?
(B) Correct an order (A) She agrees with Mr. Jacobs' suggestion.
(C) Repair a machine (B) She has no trouble operating the
(0) Make a purchase equipment.
(C) She no longer needs any business cards.
(0) She is happy that the machine is working.

lijl'[email protected]:lj@IAA.:t4C1:+

READING TEST 305

 Questions 152-154 refer to the following e-mail.

o E-mail

To: I paulinebesson@the1 net.com

From: I [email protected]
Subject: I Order Confirmation

[Attachment - Delhi Fair - Order Confirmation.docJ

Dear Customer,

Please find attached the order confirmation for your participation at this year's Delhi
International Exhibition Fair in October. --- [1J---

An invoice will be issued shortly. Please keep this order confirmation for future reference. You
may contact your account manager within the exhibitor services team immediately if you wish
to make any changes. ---[2J---

You can also view and edit your registration data online at www.delhi-fair.com. ---[3J---
If you have not yet been assigned the necessary access rights, your account manager will be
happy to arrange this for you. This is also important when it comes to making or changing
the entries listed for your company in the Who's Who directory and in the Exhibition
Catalog. ---[4J---

Best regards,

Your Delhi International Exhibition Team

152. In which position marked [1], [2], [3], and [4] 154. The word "assigned" in paragraph 3, line 2,
does the following sentence best belong? is closest in meaning to
"Contact details can be found on the order (A) dealt
confirmation. " (B) offered
(A) [1 J (C) sold
(B) [2] (D) allocated
(C) [3]
(D) [4]

153. How can Ms. Besson make changes to her

company's registration details?
(A) By calling the exhibitor services team
(B) By writing to the Exhibition Management
(C) By going to the Web site
(D) By completing the access rights

306 READING
 Questions 155-157 refer to the following letter.

United Allied Banking Group

1920 G Street, NW
Washington, DC 93409

June 3
Dear Mr. Hanrahan:

It has come to our attention that your United One account [Ace. No: 409853465-9384} has exceeded
its credit limit. An automatic overdraft charge of $35 has therefore been applied. In order to rectify
this situation, and to avoid hlrther charges, it is important that you take action to bring your balance
down immediately. Please remit the amount outstanding of $650 within the next five working days.

In the event that you are unable to comply with this request, please visit your local branch, where a
client services manager will be happy to assist you further.

Yours very truly,

Doo.':jlas Marshall
Account Supervisor

155. What does this letter mainly discuss? 157. What does the letter say Mr. Hanrahan should
(A) A rise in bank charges do to resolve the situation?
(8) An offer to increase credit (A) Make a payment
(C) An overdraft excess (8) Call his client services manager
(0) A correction to a credit limit (C) Try to avoid further charges
(0) Ask for assistance
156. Who most likely is Mr. Hanrahan?

t (A) A bank employee

(8) A bank customer
(C) A credit advisor
(0) An accounts clerk

ICJ.'.J@lf.'I:I#I@ia.:t;'CJ.

READING TEST 307

 Questions 158-161 refer to the following memo.

MEMO
To: Suzanna Hinckley
From: Francis Lansley
Re: Next Monday

, I have a doctor's appointment next Monday morning, which unfortunately I can't reschedule, so I
won't be able to conduct your annual performance review at 10:30. However, it is important that we
do this soon, so please check your diary for an alternative date for early next month. I can do the
4th, 8th, or 12th, around the same time if possible, but no later than midday. Let me know asap.

By way of preparation, please complete the attached self-evaluation form, paying particular attention
to your successes over the last year. We need to look at challenges you have faced and how you
overcame them. You might also want to make a list of goals you'd like to achieve over the next year,
and how you think you can best work towards them. Don't forget to note down any1hing you want to
ask about, too. I want this review to be productive so we have to use the time well.

Francis

158. Why was this memo written? 160. The word "productive" in paragraph 2, line 5,
(A) To reschedule a doctor's appointment is closest in meaning to
(B) To give feedback to an employee (A) powerful
(C) To postpone a meeting (B) constructive
(D) To recognize important achievements (C) influential
(D) skillful
159. Which of these is Suzanna NOT asked to
prepare a list of? 161. Which of these statements is probably true?
(A) Goals (A) Suzanna is not looking forward to the
(B) Achievements review.

t
(C) Questions (B) Suzanna works in a large company.
(D) Complaints (C) Francis is Suzanna's manager.
(D) Francis suffers from poor health.

308 READING
 Questions 162-165 refer to the following advertisement.

One call is all it takes to get your perfect kitchen. A Creative Kitchen Solutions design
consultant will visit your home, discuss your requirements, and measure the dimensions.
There is no obligation whatsoever. No hard-selling. No gimmicks.
Just great customer service!

We promise to design a perfect layout for you. We will use colors and materials creatively to make a
unique design that fits your lifestyle. Then we'll build the kitchen of your dreams, and install it to the
highest standards. We're confident you'll be impressed by the quality.

Established in 2003, Creative Kitchen Solutions is a family-run business.We take pride in our reputation
as the top designer and installer of spectacular new kitchens at homes throughout the Manchester area.
This is why all our kitchens are guaranteed for fifteen years.

For more informotion, call 0/2/ 5546 9098 and book a free design visit today!
Order this month and pay nothing for one year.

162. According to the advertisement, what service 164. What is indicated about Creative Kitchen
is NOT provided free to customers? Solutions?
(A) A home visit (A) It is an international company.
(8) Kitchen design (8) It's the biggest kitchen retailer in
(C) Professional advice the UK.
(0) Installation (C) It started business less than a

,
year ago.
163. Who would be most interested in this
(0) It offers a complete service.
advertisement?
(A) Private individuals 165. What special offer is available at the moment?
(8) Restaurant owners (A) 12 months free credit
(C) Kitchen designers (8) 15 percent off the extended warranty
(0) Small businesses (C) Premium colors at no extra cost
(0) Free entry in a contest

[email protected]"I:I#I~lij':tMCJ.

READING TEST 309

 Questions 166-167 refer to the following notice.

Kyl~ValleyMedical Center Notice Board

ON-SITE TRAINING

We are pleased to announce that from August we will be starting to train students from nearby
Kyle Medical College to become doctors. This has been a long-standing aim of the practice for
many years, but limited space at our previous premises meant this was not possible. Now we have
moved into our Wigston Road site we are in a position to take this forward.

As a consequence, Dr. Sahil Gupta and Dr. Ted Wilson will be required to video some of their
consultations for education purposes. Naturally, we will obtain your consent in advance. This is
entirely voluntary and you are free to opt not to participate if you prefer.

166. For whom is this notice most likely intended? 167. Why is it possible to start training students at
(A) Doctors Kyle Valley Medical Center?
(8) Patients (A) There is sufficient room.
(C) Medical students (8) There are new video facilities.
(D) Staff (C) There are more doctors.
(D) There are enough medical students.

310 READING
Questions 168-170 refer to the following memo.

MEMO
To: All Staff
From: Alison.Mayer < [email protected]>
Re: Purchasing Policy for Goods and Services

Please remember that a Purchase Order must be completed on the day of placing an order.
Currently, the policy is not being followed consistently.

The blue copy is to be sent to the Finance Department on the same day. The white copy must
be sent to the supplier, and the pink copy must be kept in the purchase book as your record for
checking delivery, invoice charges, etc.

Supervisors can order goods and services for operational purposes up to a value of $300 on a
day-to-day basis to meet business needs. Requests to purchase goods and services over $300,
however, need to be authorized by your Line Manager, before an order is placed. The Accountant
should be consulted before placing an order for any item over $1000. This is to ensure that
sufficient cash flow funds are available to meet the proposed expenditure.

DWH Corp. is a member of the OneStop Network purchasing consortium, which allows us to buy
goods and services at a discounted rate. Please refer to the list of recommended suppliers to
check prices before placing an order elsewhere. In most cases, ordering through the OneStop
Network should save us money.

It is important that the Finance Department is kept fully aware of all committed expenditure for
accurate Profit and Loss accounts to be produced and for the maintenance of positive cash flow
reserves.

If you have any queries with regards to the purchasing policy please give me a call.

Many thanks
Alison Mayer
Accountant

168. What is the main purpose of this memo? 170. The word "consortium" in paragraph 4, line 1,
(A) To ask staff to reduce expenditure is closest in meaning to
(B) To check cash flow reserves (A) facility
(C) To standardize purchasing procedures (B) range
(D) To recommend certain suppliers (C) band
(D) group
169. When should the white copy of a Purchase
Order for an item costing $350 be sent to the
supplier?
(A) After placing an order
(B) After checking with the Line Manager
(C) Before consulting the Accountant
(D) Before ordering through the OneStop
Network ICJ.,.i~""I:I:I~I:Ei.:t;lC1.

READING TEST 311

 Questions 171-172 refer to the following article.

Automotive Technician
An automotive technician requires a detailed knowledge and understanding of the electrical systems
used in cars. In modern cars, these systems can be extremely complex. Having a good general
education is therefore important, as good qualifications are often necessary to gain acceptance
into an apprenticeship. ---[1]--- Most apprenticeships for automotive technician jobs are with car
manufacturers. It is here that essential skills necessary to perform the job are learned.

---[2]--- Unlike a mechanical fault, an electrical fault in a car can sometimes be extremely hard to
pinpoint. Automotive technicians need to have excellent analytical skills to identify and fixproblems.
They also have to be able to work in an organized and systematic way. Familiarity with computers is
vital. An automotive technician needs to be able to use state-of-the-art technology and a wide range
of advanced computer programs. ---[3]---

The knowledge required to keep up with technology has elevated automotive technicians to become
an elite group. ---[4]--- The professional training and skills required mean that these specialists can
earn a salary over $80,000 in today's Darket.

171. In which position marked [1]. [2]. [3]. 172. What is NOT mentioned as a necessary
and [4] does the following sentence best quality of an automotive technician?
belong? (Al Excellent I.T.skills
"First class vehicle diagnosis is a vital part of (B) A methodical mindset
the job." (C) Problem-solving skills
(A) [1] (D) A smart business brain
(B) [2]
(C) [3]
(D) [4]

312 READING
Questions 173-175 refer to the following letter.

A&T Training Lid.

24S Hamilton Boulevard. Cleveland, OH, 44118-7120

Dear Mrs. Petronelli:

Thank you for applying for a place in our "Telephone Skills and Telesales" course, to be held on
AprilS, 9:30 A.M.-S:30 P.M.at The Excel Lecture Theater in the Mandy McAllister Center, SI. Clair
Avenue, Cleveland. We are happy to say that your application for a position in this course has been
successful.
Please find enclosed an Introduction Pack that gives general information, instructions on how to
get to the venue, and your pre-course assignments. In order to make sure you receive an approved
Certificate of Attendance, you must have completed all the necessary pre-course assignments
before you arrive. These include:
No: 431 Best Practice for Telesales (due March 4)
No: 723 Selling by Telephone (due March ll)
No: 246 Telephone Skills and Customer Service (due March 18)
Please complete each assignment by the due date and mail them to your Academic Support
Officer (details enclosed on page 4 of the Introduction Pack).
If you have any questions regarding this event. please do not hesitate to contact me. I am out
of the office from March IS until March 23. However if you do need to contact me during this time
please e-mail me at [email protected]. Otherwise, I am happy to talk to you on the phone
upon my return.
Kind regards,
Andrew +raIson
Programme Director
A&T Training Ltd.

173. What is Mr. Halson's main purpose in writing 175. What is implied about the "Telephone Skills
this letter? and Telesales" course?
(A) To explain the objectives of the course to (A) The course is now fully booked.
Mrs. Petronelli (8) Participants must have relevant
(8) To tell Mrs. Petronelli about the course experience.
requirements (C) Work on the course begins well in
(C) To explain where the training course will advance.
take place (D) It is a tough course that not everyone will
(D) To warn Mrs. Petronelli that he will be pass.
going away shortly

174. What should Mrs. Petronelli do if she has a

query between March 15 and March 23?
(A) Call Mr. Halson and leave a message
(8) Send Mr. Halson an e-mail
(C) Contact her Academic Support Officer
(D) Wait until Mr. Halson returns
Ict.I'}~'I•••:lj~I*,.t1C1:

READING TEST 313

 Questions 176-180 refer to the following notice and memo.

NOTICE
As you may have read in last month's GCZ Corp Newsletter, we are launching the Staff Forum
initiative. The group will run four times throughout the year and is intended to be an opportunity to
address any issues that staff may have related to the company. It is designed to be by the staff for
the staff. Please contact your line managers for further information.

We also need six staff members, one from each department, to help prepare questions for this
year's Staff Opinion Survey, which will be launched later this year. The Survey will cover various
aspects of working at the company, and the team responsible needs to seek opinions about what
questions should be included. As well as providing the opportunity to say what you think about
working here, the Survey will be used to help guide our future efforts.

Both the above opportunities are open to all staff, although numbers are limited. If you are interested
in taking part, please contact Marianne Northton, Internal Communications at m.northton@gczcorp.
co.us, or phone Extension 613 indicating which group you would like to join.

Remember, irs all about being part of the team ... and what does team stand for?

T ogether
E veryone
A chieves
M ore
II

MEMO
To: All Department Heads
From: [email protected]
Re: Staff Forum / Staff Opinion Survey

Dear All

A notice regarding these two initiatives has been on the main notice board outside the cafeteria
for three weeks now, but I have yet to receive any expressions of interest. It is important that we
encourage staff, especially junior ranks, to engage in these key decision-making processes. In order
to promote a more pro-active response, I have decided that anyone who does volunteer to take part
in the Staff Forum will receive a $200 bonus for the extra time required. Those assisting on the Staff
Opinion SurVey will each receive $50. Please can you all pass this information on to the staff in your
departments at the next Department Meeting.

Marianne Northton
Head of Employee Relations

314 READING
 176. What does the notice mainly discuss? 179. In the notice, the word "address" in
(A) Opportunities for staff to express their paragraph 1, line 3, is closest in meaning to
views (A) deal with
(B) Important questions that workers want to (B) expand
raise (C) offer
(C) The latest GCZ Corp Newsletter (0) construct
(0) The results of a recent employee survey
180. Which of the following can be inferred from
, 177. Why was the memo written? Ms. Northton's memo?
(A) To offer staff in certain departments a (A) She is disappointed at the poor response
bonus to the initiatives.
(B) To respond to important decisions (B) She believes that many junior staff lack
(C) To encourage greater staff participation motivation.
(0) To report pay raises for junior employees (C) She wants the department heads to take
more responsibility.
178. How many people did Ms. Northton send her
(0) She will cancel the Staff Forum and Staff
memo to?
Opinion Survey.
(A) Two
(B) Four
(C) Six
(0) Eight

ICI.I.i@'I"I:I#I~I$i,:w,C!:

READING TEST 315

 Questions 181-185 refer to the following article and document.

TRAVEL INSURANCE
Worldwide: annual insurance policies
For many people in today's "global village," coverage for personal items and baggage. Policies
traveling abroad for both business and pleasure that include up to $3,000 for cancellation or delays
is a matter of routine. But have you considered are also a good idea.
the best insurance for the type of travel you Along with the standard features, some
undertake? Choosing the right policy could bring insurers offer supplementary coverage for missed
considerable savings. To help point the way, here departures, delays, holiday and airline failure, etc.
are some tips on what you might want to consider Always check the terms and conditions
when selecting travel insurance policies. carefully before purchasing coverage. It is worth
If you make more than two or three trips a year, noting that policy details can change depending
consider buying an annual policy as it will usually on where you buy the coverage. Also, the online
be cheaper than buying single-trip travel insurance price can sometimes be cheaper than the price
policies. All your trips should be covered for a year you get over the phone. Remember to be careful
- even domestic ones. You should also look for of any age at which a premium applies, and ask
policies that include at least $Smillion of medical whether pre-existing medical conditions are also
coverage worldwide, and a minimum of $3,000 of covered, if required.

Elite Insurance
Business Travel Specialists
Worldwide Travel Coverage
Summary

Coverage Limit of cover Policy Excess

,
1. Cancellation and Delays $2,000 $100
I

2. Medical Emergency (coverage $10,000,000 $250'

within the US limited to $20,000)

3. Personal
, Accident $30,000 No excess

4. Personal Possessions and Baggage $2,500 $100+

5. Personal
, Money and Documents $750 No excess

6. Legal Expenses $50,000 No excess

+Single article limit $2,000. Cell phones/accessories limit $300

* Age premium for over 60s. Pre-existing medical conditions not included

316 READING
181. What is the main purpose of the article? 184. In the article, the word "supplementary" in
(A) To recommend travel insurance paragraph 3, line 2, is closest in meaning to
(8) To promote safer travel worldwide (A) enhanced
(C) To compare travel insurance products (8) prolonged
(D) To give advice on travel insurance (C) comprehensive
(D) additional
182. Which category of Elite Insurance's
worldwide travel coverage falls below the 185. Which of the following can be inferred from
guidelines recommended in the article? the article?
(A) Legal expenses (A) An annual travel insurance policy is best.
(8) Medical emergency (8) Always check the small print before
(C) Personal possessions and baggage buying coverage.
(D) Personal money and documents (C) Many people do not have sufficient travel
coverage.
183. Which group of people are NOT covered by
(D) Comprehensive travel insurance is
Elite Insurance for medical emergencies?
expensive.
(A) People who already have an illness
(8) People over sixty years of age
(C) People traveling in the US
(D) People who smoke

READING TEST 317

 Questions186-190 refer to the following information from a Web page, ingredient list, and review.

FULL OF BEANS
Nothing beats beans when it comes to feeding hungry Black beans. frequently used in Caribbean
crowds. Beans are not only filling, they're wholesome cooking. They are large and shiny and look attractive,
and nutritious, too, since they are known to reduce especially when mixed with other beans to give color
LDL cholesterol (the so-called "bad" cholesterol) in the contrast, Black beans can be substituted for red kidney
bloodstream. They are very versatile - you can enjoy beans in any recipe.
them dried, canned, or frozen. Plus, they cost a lot
less than meat, so either use them instead of meat in Cannellini beans - also known as fasolia beans.
your recipes, or throw in a few beans to make a small They are small and white and are members of the
amount of meat go further. kidney bean family. They are very popular in Italian
There are dozens of different varieties of bean, so why cuisine. Cannellini beans can be substituted for navy
not try something new today? Here are some of our or haricot beans in any recipe.
recommendations.
Navy beans. usually eaten in the form of "baked
Adzuki beans. small, reddish-brown beans with beans, n served in a rich tomato sauce, often on toast.
a sweet, nutty flavor. In the Far East they are often They are small and oval shaped. and creamy white in
cooked until very soft and served with coconut milk. color. These beans can be prepared in many delicious
They can be sweetened with sugar and made into ways. [In the UK they are known as haricot beans.]
cakes and sweetmeats.

Beef and lentil soup Chili con carne

INGREDIENTS INGREDIENTS
2 tablespoons vegetable oil 3 tablespoons vegetable oil

2 pounds beef, cut in small cubes I large onion, chopped

1 onion, chopped I chili pepper, chopped

3 cloves garlic, minced 1 pound ground beef

4 carrots, diced 1 can (15 ozl chopped tomatoes in juice

3 celery stalks, sliced 1 can (15 ozl red kidney beans

1 V2 cups dried green or brown lentils 2 cloves garlic, chopped or crushed

2 cans (15 oz) chopped tomatoes in juice V2 tablespoon chili pepper

6 cups beef stock 1 tablespoon paprika

3 bay leaves
pinch cayenne pepper

Hummus . .. - . -

INGREDIENTS INGREDIENTS
2 cups chickpeas, cooked and drained vegetable oil
V2 cup tahini (sesame seed paste) 12 oz frozen lima beans
1/4 cup olive oil 1 small onion, diced
2 cloves garlic, chopped or crushed 1 clove garlic, minced
juice of 1 lemon % cup milk
1 tablespoon ground cumin or paprika % cup cream
chopped fresh parsley leaves for garnish 2 teaspoons Worcestershire sauce
1 (2 oz) jar pimentos, drained and diced
1 cup cheddar cheese, shredded

318 READING
 GaiiOl
This was very tasty and, although it's designed as a first course dish,
it's hearty enough to be considered a full meal in itself. I have just one
complaint - I felt that a pinch of cayenne pepper just wasn't enough -
this recipe could be a bit spicier. Maybe add some red pepper sauce
- a couple of drops will give the dish an extra kick

186. What is NOT indicated about beans in the 189. Which recipe is the author of the review
article? writing about?
(A) They can be eaten uncooked. (A) Beef and lentil soup
(B) They are cheaper than meat. (B) Chili con carne
(C) They are found in different colors. (C) Hummus
(0) They are healthy and good for you. (0) Creamy bean casserole

187. What ingredient is in all the recipes? 190. In the article, the word "beats" in paragraph
(A) Tomatoes 1, line 1, is closest in meaning to
(B) Meat (A) surpasses
(C) Paprika (B) overcomes
(0) Garlic (C) whisks
(0) strikes
188. Which beans could alternatively be used in
the chili con carne recipe?
(A) Adzuki beans
(B) Black beans
(C) Cannellini beans
(0) Navy beans

READING TEST 319

 Questions 191-195 refer to the following chart, e-mail, and text message chain.

Number of visitors
8000
7000
6000
5000
4000
3000
2000
1000
o
- -
'"-
>- :=- .c >- ••
c
>-
:;
...,
0; :u •• :u ••
~
= ••
= " ~
•• '"
:E ...,= =
en
..a
E
..a
"
..a
E
..a
E
= t; ••". ••"
c
...,'" .E
••
u..
:E
•• ••
'Ei.
••
0
"
z ••
0
'"

To: all team leaders

From: Gavin Crowther <[email protected]>
Date: September 12
Subject: Visitor numbers

Dear all,
At our quarterly board meeting last week the directors discussed the number of visitors at the zoo.
More specifically, we considered ways to increase numbers in our two quietest months. The birth of
a baby gorilla in March should certainly attract large crowds, and I know the keepers are working
very hard to look after Martha, the mom-to-be, to ensure that everything goes smoothly. As for our
other quiet month, we have decided to cut ticket prices by 50% for this period next year. We hope
that this will encourage more visitors, particularly school parties, and families with children.

We are always on the lookout for new initiatives, so could I please ask you to find out what other
zoos offer? Either think of a zoo you have visited, or go online to get information about zoos in other
cities or countries. All ideas and suggestions are welcome, but please be realistic. We all know it
would be wonderful to have a couple of baby pandas at our zoo, or more lions - but it's just not
going to happen since we don't have the budget.

Thank you for all your hard work in caring for the animals - and visitors!

Gavin Crowther
Director, Customer and Market Operations

320 READING
191. What does Mr. Crowther ask staff to do? 194. Which animal are Jenni's children excited
(A) Do some research about seeing?
(B) Visit other zoos (A) Lion
(C) Help with advertising (B) Panda
(D) Raise more money (C) Gorilla
(D) Penguin
192. In the e-mail, the word "realistic" in
paragraph 2, line 3, is closest in meaning to 195. What can be inferred about the zoo?
(A) truthful (A) Its visitor numbers are declining.
(B) lifelike (B) There are no restaurants there.
(C) practical (C) Entrance tickets are expensive.
(D) economical (D) It is located near a train station.

193. During which month will tickets be half-price?

(A) January
(B) February
(C) March
(D) April

READING TEST 321

 Questions 196-200 refer to the following catalog page, and e-mails.

Work shirt: Model WS495V 12

All our shirts are unisex and are available with the following features:
All sizes: XS, S, M, L, XL (see Size conversion chart on inside back cover)
Your company logo on the pocket
Shirts come in a choice of fabrics:
Pure cotton
Easy iron - polyester/cotton blend
Colors: White, Light gray, Dark gray, Light blue, Turquoise, Navy blue, Light green, Dark green, Light tan

Stain-resistant fabric

From: Amanda Beck

To: All personnel
Subject: Work shirts

Dear all,
The company prides itself on its professionalism and the positive image that employees present as
representatives of the company. For this reason, we provide staff with a uniform, comprising a black suit
and three shirts in the color that indicates their role within the company.

I have attached the relevant page from the catalog of our shirt supplier. If you need any new shirts, please
complete the empty fields in the form below and return to me by Friday. Please only do this if your shirts
need to be replaced. Unless there are any medical reasons why you cannot wear polyester (e.g., you
have an allergy), we will supply you with a shirt in a polyester/cotton blend. Our departmental colors are:

Maintenance: green
Reception: white
Warehouse: blue
Security: gray

It is up to you to wash or dry-clean your uniform regularly and keep it in good condition.

If you have any questions regarding the above information, please discuss with me, or your supervisor.

Sincerely,
Amanda Beck

322 READING
 From: Gary Crabb
To: Amanda Beck
Subject: Re: Work shirts

Dear Ms. Beck

Furtherto your e-mail,here are my shirt requirements:

Manythanks for your assistance.

Regards,
Gary R Crabb

196. What is indicated about the Model 199. What can be inferred about Gary Crabb?
WS495V12 work shirt? (A) He does not wear a suit at work.
(A) It is suitable for men and women. (B) He is Ms. Beck's supervisor.
(B) It is simple to launder. (C) He has an allergy to polyester.
(C) It will last for a long time. (0) He works in the security department.
(0) It has two pockets.
200. Which details of Mr. Crabb's order will the
197. What is the main purpose of Amanda Beck's manufacturer most likely need to confirm with
e-mail? Ms. Beck?
(A) To introduce a new company policy (A) Size
(B) To insist staff follow the dress code (B) Color
(C) To request information from employees (C) Fabric
(0) To place an order for work clothing (0) Sleeve length

198. Who should NOT order a new shirt?

(A) Anyone who also needs a black suit
(B) Staff whose shirts are in a good condition
(C) Those who recently joined the company
(0) Employees who already have three shirts

This is the end of the Reading Test.

READING TEST 323

Answer Sheets

Listening Comprehension Test

1. @@@@ 26. @@@ 51. @@@@ 76. @@@@
2. @@@@ 27. @@@ 52. @@@@ 77. @@@@
3. @@@@ 28. @@@ 53. @@@@ 78. @@@@
4. @@@@ 29. @@@ 54. @@@@ 79. @@@@
5. @@@@ 30. @@@ 55. @@@@ 80. @@@@
6. @@@@ 31. @@ @ 56. @@@@ 81. @@@@
7. @@@ 32. @@@@ 57. @@@@ 82. @@@@
8. @@@ 33. @@@@ 58. @@@@ 83. @@@@
9. @@@ 34. @@@@ 59. @@@@ 84. @@@@
10. @@@ 35. @@@@ 60. @@@@ 85. @@@@
11.@@@ 36. @@@@ 61. @@@@ 86. @@@@
12. @@@ 37. @@@@ 62. @@@@ 87. @@@@
13. @@@ 38. @@@@ 63. @@@@ 88. @@@@
14. @@@ 39. @@@@ 64. @@@@ 89. @@@@
15. @@@ 40. @@@@ 65. @@@@ 90. @@@@
16. @@@ 41. @@@@ 66. @@@@ 91. @@@@
17. @@@ 42. @@@@ 67. @@@@ 92. @@@@
18. @@@ 43. @@@@ 68. @@@@ 93. @@@@
19. @@@ 44. @@@ @ 69. @@@@ 94. @@@@
20. @@@ 45. @@@@ 70. @@@@ 95. @@@@
21. @@@ 46. @@@@ 71. @@@@ 96. @@@@
22. @@@ 47. @@@@ 72. @@@@ 97. @@@@
23. @@@ 48. @@@@ 73. @@@@ 98. @@@@
24. @@@ 49. @@@ @ 74. @@@@ 99. @@@@
25. @@@ 50. @@@ @ 75. @@@@ 100. @@@@

Reading Test
101. @@@@ 126. @@@@ 151. @@@@ 176. @@@@
102. @@@@ 127. @@@@ 152. @@@@ 177. @@@@
103. @@@@ 128. @@@@ 153. @@@@ 178. @@@@
104. @@@@ 129. @@@@ 154. @@@@ 179. @@@@
105. @@@@ 130. @@@@ 155. @@@@ 180. @@@@
106. @@@@ 131. @@@@ 156. @@@@ 181. @@@@
107. @@@@ 132. @@@@ 157. @@@@ 182. @@@@
108. @@@@ 133. @@@@ 158. @@@@ 183. @@@@
109. @@@@ 134. @@@@ 159. @@@@ 184. @@@@
110. @@@@ 135. @@@@ 160. @@@@ 185. @@@@
111. @@@@ 136. @@@@ 161. @@@@ 186. @@@@
112. @@@@ 137. @@@@ 162. @@@@ 187. @@@@
113. @@@@ 138. @@@@ 163. @@@@ 188. @@@@
114. @@@@ 139. @@@@ 164. @@@@ 189. @@@@
115. @@@@ 140. @@@@ 165. @@@@ 190. @@@@
116. @@@@ 141. @@@@ 166. @@@@ 191. @@@@
117. @@@@ 142. @@@@ 167. @@@@ 192. @@@@
118. @@@@ 143. @@@@ 168. @@@@ 193. @@@@
119. @@@@ 144. @@@@ 169. @@@@ 194. @@@@
120. @@@@ 145. @@@@ 170. @@@@ 195. @@@@
121. @@@@ 146. @@@@ 171. @@@@ 196. @@@@
122. @@@@ 147. @@@@ 172. @@@@ 197. @@@@
123. @@@@ 148. @@@@ 173. @@@@ 198. @@@@
124. @@@@ 149. @@@@ 174. @@@@ 199. @@@@
125. @@@@ 150. @@@@ 175. @@@@ 200. @@@@

ANSWER SHEETS 325

 Practice Test 1

Listening Comprehension
1. @@@@ 26. @@@ 51. @@@@ 76. @@@@
2. @@@@ 27. @@@ 52. @@@@ 77. @@@@
3. @@@@ 28. @@@ 53. @@@@ 78. @@@@
4. @@@@ 29. @@@ 54. @@@@ 79. @@@@
5. @@@@ 30. @@@ 55. @@@@ 80. @@@@
6. @@@@ 31. @@@ 56. @@@@ 81. @@@@
7. @@@ 32. @@@@ 57. @@@@ 82. @@@@
8. @@@ 33. @@@@ 58. @@@@ 83. @@@@
9. @@@ 34. @@@@ 59. @@@@ 84. @@@@
10. @@@ 35. @@@@ 60. @@@@ 85. @@@@
11. @@@ 36. @@@@ 61. @@@@ 86. @@@@
12. @@@ 37. @@@@ 62. @@@@ 87. @@@@
13. @@@ 38. @@@@ 63. @@@@ 88. @@@@
14. @@@ 39. @@@@ 64. @@@@ 89. @@@@
15. @@@ 40. @@@@ 65. @@@@ 90. @@@@
16. @@@ 41. @@@@ 66. @@@@ 91. @@@@
17. @@@ 42. @@@@ 67. @@@@ 92. @@@@
18. @@@ 43. @@@@ 68. @@@@ 93. @@@@
19. @@@ 44. @@@@ 69. @@@@ 94. @@@@
20. @@@ 45. @@@@ 70. @@@@ 95. @@@@
21. @@@ 46. @@@@ 71. @@@@ 96. @@@@
22. @@@ 47. @@@@ 72. @@@@ 97. @@@@
23. @@@ 48. @@@@ 73. @@@@ 98. @@@@
24. @@@ 49. @@@@ 74. @@@@ 99. @@@@
25. @@@ 50. @@@@ 75. @@@@ 100. @@@@

Reading
101. @@@@ 126. @@@@ 151. @@@@ 176. @@@@
102. @@@@ 127. @@@@ 152. @@@@ 177. @@@@
103. @@@@ 128. @@@@ 153. @@@@ 178. @@@@
104. @@@@ 129. @@@@ 154. @@@@ 179. @@@@
105. @@@@ 130. @@@@ 155. @@@@ 180. @@@@
106. @@@@ 131. @@@@ 156. @@@@ 181. @@@@
107. @@@@ 132. @@@@ 157. @@@@ 182. @@@@
108. @@@@ 133. @@@@ 158. @@@@ 183. @@@@
109. @@@@ 134. @@@@ 159. @@@@ 184. @@@@
110. @@@@ 135. @@@@ 160. @@@@ 185. @@@@
111 . @@@@ 136. @@@@ 161. @@@@ 186. @@@@
112. @@@@ 137. @@@@ 162. @@@@ 187. @@@@
113. @@@@ 138. @@@@ 163. @@@@ 188. @@@@
114. @@@@ 139. @@@@ 164. @@@@ 189. @@@@
115. @@@@ 140. @@@@ 165. @@@@ 190. @@@@
116. @@@@ 141. @@@@ 166. @@@@ 191. @@@@
117. @@@@ 142. @@@@ 167. @@@@ 192. @@@@
118. @@@@ 143. @@@@ 168. @@@@ 193. @@@@
119. @@@@ 144. @@@@ 169. @@@@ 194. @@@@
120. @@@@ 145. @@@@ 170. @@@@ 195. @@@@
121. @@@@ 146. @@@@ 171. @@@@ 196. @@@@
122. @@@@ 147. @@@@ 172. @@@@ 197. @@@@
123. @@@@ 148. @@@@ 173. @@@@ 198. @@@@
124. @@@@ 149. @@@@ 174. @@@@ 199. @@@@
125. @@@@ 150. @@@@ 175. @@@@ 200. @@@@

326 APPENDICES
Practice Test 2

Listening Comprehension
1. @@@@ 26. @@@ 51. @@@@ 76. @@@@
2. @@@@ 27. @@@ 52. @@@@ 77. @@@@
3. @@@@ 28. @@@ 53. @@@@ 78. @@@@
4. @@@@ 29. @@@ 54. @@@@ 79. @@@@
5. @@@@ 30. @@@ 55. @@@@ 80. @@@@
6. @@@@ 31. @@@ 56. @@@@ 81. @@@@
7. @@@ 32. @@@@ 57. @@@@ 82. @@@@
8. @@@ 33. @@@@ 58. @@@@ 83. @@@@
9. @@@ 34. @@@@ 59. @@@@ 84. @@@@
10. @@@ 35. @@@@ 60. @@@@ 85. @@@@
11 . @@@ 36. @@@@ 61. @@@@ 86. @@@@
12. @@@ 37. @@@@ 62. @@@@ 87. @@@@
13. @@@ 38. @@@@ 63. @@@@ 88. @@@@
14. @@@ 39. @@@@ 64. @@@@ 89. @@@@
15. @@@ 40. @@@@ 65. @@@@ 90. @@@@
16. @@@ 41. @@@@ 66. @@@@ 91. @@@@
17. @@@ 42. @@@@ 67. @@@@ 92. @@@@
18. @@@ 43. @@@@ 68. @@@@ 93. @@@@
19. @@@ 44. @@@@ 69. @@@@ 94. @@@@
20. @@@ 45. @@@@ 70. @@@@ 95. @@@@
21. @@@ 46. @@@@ 71. @@@@ 96. @@@@
22. @@@ 47. @@@@ 72. @@@@ 97. @@@@
23. @@@ 48. @@@@ 73. @@@@ 98. @@@@
24. @@@ 49. @@@@ 74. @@@@ 99. @@@@
25. @@@ 50. @@@@ 75. @@@@ 100. @@@@

Reading
101. @@@@ 126. @@@@ 151. @@@@ 176. @@@@
102. @@@@ 127. @@@@ 152. @@@@ 177. @@@@
103. @@@@ 128. @@@@ 153. @@@@ 178. @@@@
104. @@@@ 129. @@@@ 154. @@@@ 179. @@@@
105. @@@@ 130. @@@@ 155. @@@@ 180. @@@@
106. @@@@ 131. @@@@ 156. @@@@ 181. @@@@
107. @@@@ 132. @@@@ 157. @@@@ 182. @@@@
108. @@@@ 133. @@@@ 158. @@@@ 183. @@@@
109. @@@@ 134. @@@@ 159. @@@@ 184. @@@@
110. @@@@ 135. @@@@ 160. @@@@ 185. @@@@
111 . @@@@ 136. @@@@ 161. @@@@ 186. @@@@
112. @@@@ 137. @@@@ 162. @@@@ 187. @@@@
113. @@@@ 138. @@@@ 163. @@@@ 188. @@@@
114. @@@@ 139. @@@@ 164. @@@@ 189. @@@@
115. @@@@ 140. @@@@ 165. @@@@ 190. @@@@
116. @@@@ 141. @@@@ 166. @@@@ 191. @@@@
117. @@@@ 142. @@@@ 167. @@@@ 192. @@@@
118. @@@@ 143. @@@@ 168. @@@@ 193. @@@@
119. @@@@ 144. @@@@ 169. @@@@ 194. @@@@
120. @@@@ 145. @@@@ 170. @@@@ 195. @@@@
121. @@@@ 146. @@@@ 171. @@@@ 196. @@@@
122. @@@@ 147. @@@@ 172. @@@@ 197. @@@@
123. @@@@ 148. @@@@ 173. @@@@ 198. @@@@
124. @@@@ 149. @@@@ 174. @@@@ 199. @@@@
125. @@@@ 150. @@@@ 175. @@@@ 200. @@@@

ANSWER SHEETS 327

 Score Conversion Chart
Use this Score Conversion Chart to work out your probable TOEIC' score. This score can only provide a
guide. It is intended to be a reasonable estimate of the score you may achieve on the TOEIC test.

Raw score Raw score Converted score

Converted score
[total number of [total number of
[estimated TOEle score] [estimated TOE Ie score]
correct answers I correct answers}

Listeninc Reading Listening Reading

0 5 5
1 5 5 51 260 215
2 5 5 52 265 220
3 5 5 53 275 225
4 5 5 54 280 230
5 5 5 55 285 235
6 10 5 56 295 245
7 15 5 57 300 250
8 20 5 58 305 255
9 25 5 59 310 260
10 30 5 60 315 265
11 35 5 61 320 275
12 40 5 62 325 280
13 45 5 63 330 285
14 50 10 64 340 295
15 55 10 65 345 300
16 60 15 66 350 305
17 65 20 67 355 310
18 70 25 68 360 315
19 75 35 69 375 320
20 60 40 70 380 325
21 65 45 71 385 335
22 90 50 72 390 340
23 95 55 73 395 350
24 100 60 74 400 355
25 105 65 75 405 365
26 110 70 76 410 370
27 115 75 77 420 375
28 120 80 78 425 385
29 125 85 79 430 390
30 135 90 80 435 395
31 140 95 81 440 400
32 145 105 82 445 405
33 150 110 83 455 410
34 155 115 84 460 415
35 165 120 85 465 420
36 170 130 86 470 425
37 175 135 87 475 430
38 160 140 88 480 435
39 165 145 89 485 445
40 190 150 90 485 450
41 200 160 91 490 460
42 205 165 92 490 465
43 210 170 93 490 470
44 215 175 94 495 475
45 220 180 95 495 480
46 230 185 96 495 485
47 235 190 97 495 490
48 245 195 98 495 495
49 250 200 99 495 495
50 255 210 100 495 495

328 APPENDICES
Essential Vocabulary
In this section, you will find over 500 useful words and phrases that often appear in the TOEIC~ test.
Refer to this list to help you prepare whenever you see the Essential Vocabulary icon throughout the
book. You can also use this list as a self-study resource.

Occupations
artist, author, auto mechanic, bookseller, businessman/woman, cashier, chef, cleaner, consultant, cook,
correspondent, dentist, doctor, electrician, engineer, flight attendant, firefighter, florist, health inspector,
hotel manager, information officer, market researcher, mechanic, news presenter, newspaper reporter,
painter, pilot, plumber, police officer, professor, realtor, receptionist, researcher, sales clerk, secretary,
security guard, student, taxi driver, teacher, telephone engineer, tennis coach, ticket clerk, tour guide,
traffic officer, travel agent, waiter, waitress

Relationship_s _
bank manager-client, cashier-shopper, coworkers, doctor-patient, employee-employer, friends,
passenger-flight attendant, salesperson-customer, student-teacher, tourist-tour guide, waiter-customer

Activities
apply for a job, attend a lecture, buy food, call the office, catch a bus, change a tire, check some figures,
check the time, do some work, drive a car, check your e-mail, cook a meal, exercise in the gym, extend
a warranty, find a job, get on a plane, give a presentation, give directions, go for a drive, go home, go
on a training course, go out with friends, go sightseeing, go to a concert, go to the movie theater, have a
meal in a restaurant, have breakfast/lunch/dinner, have a meeting, have a picnic, leave a message, leave
work, listen to the radio, look for a job, mail a letter, make a cup of tea/coffee, meet some coworkers,
open a bank account, order some food, pay a bill, place an order, plan a party, playa computer game,
play golf, play the violin, prepare a presentation, prepare dinner, rent a movie, repair a fault, see a play,
send a text message, take a bath, take a break, take a subway, take a vacation, take a walk, visit a client,
wait for a train, watch a soccer game, watch TV, work on a report, write an e-mail

Feelings and Emotions

afraid, amused, angry, bored, calm, cold, confident, disappointed, excited, frustrated, happy, hot,
hungry, ill, jealous, nervous, pleased, relaxed, sad, sick, thankful, thirsty, tired, unhappy, uninterested,
unwell, upset, worried

Positions in a Comp.a_.nYI _
Assistant Manager, Chief Executive Officer (C.E.O.), Chief Financial Officer (C.F.O.), Director, Manager,
Managing Director (MOl. President, Supervisor, Vice President (VP)

~artments in a Comp~a_nYI____ _ _
Accounts, Customer Service, Finance, Human Resources, I.T/Computing, Maintenance, Marketing,
Personnel, Research and Development, Sales, Technical Support

ESSENTIAL VOCABULARY 329

 Locations and Related Words

airplane - cabin, overhead locker, safety video demonstration

airport - baggage carousel, boarding pass, customs, flight, gate, immigration, passport,
terminal
apartment - flat-screen 1V, living room, sofa
bank - checking account, credit/debit card, deposit, interest, savings
bookstore - books, fiction, read, shelves
bus station - Bay 3, platform, seat number
car rental agency - insurance, mileage, vehicle
clothes store - alteration, fitting room, try on
coffee shop - cup of coffee, snack
college - assignment, board, classroom, course, semester
concert hall - music, orchestra, performance, seating
dentist's office - appointment, cavity, drill, polish
doctor's office - check-up, medication, patient, prescription
florist's - arrangement, bouquet of flowers
garage - brakes, oil change, service, tire
golf course - club, green, round
grocery store - fruit, vegetables
hair salon - brush, comb, dry, shampoo, wash
hotel - busboy, front desk, housekeeping, reservations, room service, wake-up call
library - borrow, loan, return, novel
movie theater - audience, box office, feature, screen
museum - display, entrance fee, exhibit
office - computer, copy machine, desk, file, folder, laptop, monitor, stapler, stationery
parking lot - car, park, ticket
police station - alarm, arrest, officer
post office - first class, letter, mail, postage, stamp
restaurant - dessert, dish, main course, menu, order, reserve a table, service, waiter/waitress
sports center - court, game, gym, racket, sports
supermarket - aisle, food, shop
taxi stand - cab, driver, fare, tip
theater - actor, cast, play, sing, stage
train station - catch, delay, express, track
travel agency - beach, book, flight, package, scenery, vacation, visa

330 APPENDICES
Time Exp_re_s_si_o_ns _
at (six o'clock/night), on (Monday, June 17th), in (two hours, the summer, 2012),
in (the morning/afternoon/evening), by (Friday/midnight), until (the weekend), next (year), for (three
years), from (nine to five, September 1st), since (2011), during (the meeting), around (noon), every
(week), once (a month), tonight

Offers and Requests

Making an Offer Making a Request
I can/could do that for you. Can/Could I have ... ?
Can I help you? Can/Wili you ... ?
How can I help you? Could/Would you ... ?
Please ...
Would you please ?
Do you mind ... ing ?
Do you think we could ... ?

~estions and Advice

Why don't you ... ? If I were you, I'd ...
How about ... ? Have you considered ... ?
Perhaps you could ...

Qpinions
Asking for opinions Giving opinions
What do you think (ol...)? I think ...
Do you agree (that.. .)? I agree (completely).
Do you think that. ..? In my opinion, .
If you ask me, .
Sorry, I don't agree.

Directions
Asking for directions Giving directions
How do I get to ... ? Go straight ahead.
Is there a... nearby? Go along .
Are there any near here? Go past .
Where's the ? Turn left/right.
It's on the corner.

~positions
Preposition of place
above, across from, against, behind, below, beside, between, close to, in front of, inside, near, on top of,
under

Prepositions of movement
into, through, past, up, down, toward, from, onto, away (from)

ESSENTIAL VOCABULARY 331

 Common Words
"8 Here are some of the most common words you will find in the TOEIC@test. Make sure you know
what these words mean, and test yourself regularly. You can listen to the words using the CD in the back
of this book.

accept block definite

accommodation board degree
according boost delivery
actually branch demand
additional brand department
adjust briefcase detail
advanced budget development
advantage bulletin director
advertise calculate discuss
advertisement campaign downturn
advise cancel earn
affect cancellation economy
afford candidate effective
agreement cash efficient
aid cause electrical
aim charge emergency
alarm cheap employment
allow claim enable
alternative clerk enclose
ambitious closure engineer
amount code environment
analysis committee estimate
analyze company examine
announcement complaint excellent
apologize complete expand
appliance complex expansion
applicant concern expect
application confirm expense
appointment consider expensive
appreciate construction experience
appropriate consumer express
approximate contain extension
area convenient factor
arrange corporate failure
assist corporation fare
attach cost fax
attend crowd feature
availability daily fee
available damage feedback
background deal field
benefit debt figure
bid decision file

332 APPENDICES
finance mileage recruit
financial million reduce
firm neighborhood refund
focus notice regional
force obtain regular
forecast occur remain
forget officer remind
forward official remove
function operate renovate
furniture organize repair
guarantee original replacement
handle outlook report
handy outstanding representative
hesitate package require
identify parcel reschedule
immediate particularly reserve
impact patience responsibility
improvement payment responsible
include permit review
indicate personal route
individual point sale
inexperienced popular schedule
Inflation power service
information practical shipment
installation predict staff
intend prefer stock
investment prepare strategy
invite present submit
invoice price suggest
item profit suit
journey project suitable
label promotion supply
labor prompt support
law property target
license protect trade
list purchase traffic
local quote transfer
luxury raise transportation
maintenance range understand
major rate update
manage reach vacancy
manufacture realize various
marketing receipt venue
medical receive vital
meeting recent
membership recommend

ESSENTIAL VOCABULARY 333

 Understanding Different Accents
In the Listening section of the TOEIC@ test you will hear speakers with American, British, Australian, and
Canadian accents. You do not need to identify the different accents. However, being familiar with these
accents can help improve your score on the test.

Of course, people from different countries have different accents. Even people from the same country
can speak very differently. The American, British, Australian, and Canadian accents used in the
TOEIC test are .standard." This section of Pass the TOEIC Test gives you practice in listening to and
understanding .standard" American, British, Australian, and Canadian accents.

Comparing Accents
Exercise A 119 Listen to the way these words are pronounced differently.

American British Australian Canadian

water

again m =
~~

~
~~
••
••
m
HI
caught

brother ••
••
~ ~
!'AI I:H
HI
= ••
~
~~
today
HI
••
!::'lI ""
park bi
m
••
~~
~
beautiful

vase = ••
/Ail ~ 1+1
HI
= ••
~~
~
tomato
HI
••
!::'lI ~
convenient
~
~~ m
Exercise 8

••
'20 Listen to these sentences. Compare the pronunciation.
iW
1+1
••
1. The woman is pouring water in the vase. ~~
~

1+1
••
2. We went to a beautiful park last weekend. ~ ~
!::'lI

~I
••
3. Mr. Hill's secretary will call you later today. ~
~~

4. My brother's a doctor. ~
i
=
~~

= ••
HI
I:H
••
5. I hear Jane's salary has gone up again. ~~

6. Would you like pasta with tomato sauce?

iW1 = ••
~~ HI
HI
••
7. The car caught fire, but nobody was hurt. ~
~~

8. When is a convenient time to meet? ~ ~

!::'lI 1+1
334 UNDERSTANDING DIFFERENT ACCENTS
American English
Exercise A 121 Listen and read this conversation. Notice the speakers' pronunciation.

Woman: Do you know where Kevin is? I can't find him anywhere.
Man: He's at a sales conference. Didn't you know?
Woman: No, I didn't. Will he be back tomorrow?
Man: I don't think so. He'll be in on Thursday, I think. Is there anything I can help you with?

Exercise B 122 Listen and complete these sentences.

1. How many days .,;;l\~L\1Q""

..sp"'n,;;l.. in Tokyo?
2. I'd like to ................w........... . . .. , please.
3. Where can I find . . . ?
4. I'm afraid we didn't . .
5. The man is . . .
6. What time does . . . ?

Exercise C 123 Listen to these sentences. Repeat what you hear.

1. 2. 3. 4. 5.

British English ~
Exercise A 02. Listen and read this conversation. Notice the speakers' pronunciation.

Woman: Do you know where Kevin is? I can't find him anywhere.
Man: He's at a sales conference. Didn't you know?
Woman: No, I didn't. Will he be back tomorrow?
Man: I don't think so. He'll be in on Thursday, I think. Is there anything I can help you with?

Exercise B 12. Listen and complete these sentences.

1. That presentation!Y.~sl'):(:;..y"'r':lin\::"'r"';;\::i'1'3
2. Can I . •••• w ••••••••• ?
3. Why did you decide to . .......................
.....?
4. The woman is .
5. Hello. I'm Simone..... . . ?
6. Mr. Peterson will ' .

Exercise C >26 Listen to these sentences. Repeat what you hear.

1. 2. 3. 4. 5.

UNDERSTANDING DIFFERENT ACCENTS 335

 Australian English _
Exercise A '21 Listen and read this conversation. Notice the speakers' pronunciation.

Woman: Do you know where Kevin is? I can't find him anywhere.
Man: He's at a sales conference. Didn't you know?
Woman: No, I didn't. Will he be back tomorrow?
Man: 1 don't think so. He'll be in on Thursday, I think. Is there anything I can help you with?

Exercise B ,.. Listen and complete these sentences.

1. Samantha is now ~."'.~9

?:f.tI1~Cf::"'.~i~.;) .
2. Remember to . . . during the tour of the factory.
3. What year . . ?
4. The man is .
5. The European conference was .... . in Germany.
6. We . . . again soon.

Exercise C '29 Listen to these sentences. Repeat what you hear.

1. 2. 3. 4. 5.

Canadian English 1+ 1
Exercise A '3D Listen and read this conversation. Notice the speakers' pronunciation.

Woman: Do you know where Kevin is? I can't find him anywhere.
Man: He's at a sales conference. Didn't you know?
Woman: No, I didn't. Will he be back tomorrow?
Man: I don't think so. He'll be in on Thursday, I think. Is there anything I can help you with?

Exercise B '3' Listen and complete these sentences.

1. Is Tim workingfCJr!1l~.f":i=.~"'~ .. . now?

2. We expect the . . three million dollars.
3. Sorry, but I . . . what you mean.
4. Any employee . ..will be fired immediately.
5. Our company . on Lake Michigan.
6. The woman is. . .

Exercise C '32 Listen to these sentences. Repeat what you hear.

1. 2. 3. 4. 5.

336 UNDERSTANDING DIFFERENT ACCENTS

Identifying Accents
You will hear this short talk four times. Listen and try to identify each speaker's accent.

Good afternoon, everyone. I hope you are all refreshed after lunch. We have a lot to get through, so
please pay attention as I outline the schedule of events ahead of us. Very shortly Emily Roberts will
be speaking to us about Health and Safety in the workplace. As you know, this is something the
company is driving hard to improve, so make sure you listen carefully and take notes. Specifically,
Emily will be looking at ways we can reduce the number of accidents in the loading bay. She will
also talk to you about new safety procedures for staff on the production lines. Over to you, Emily.

American British Australian Canadian

••
~ IIO:'!l
I:OIiiI

= ••
m
m
••
I:OIiiI IIO:'!l

I Ii
m
= ••
~
I:OIiiI

'36 Speaker 4
i J
o:;.a IIO:'!l m
Improving Your Accent Recognition
Remember, the more familiar you are with these accents, the higher your score will be in the Listening
section of the test. There are many things you can do to help become more familiar with the different
accents used in the TOEIC test.

Listen to your local English language radio station, or one of these international stations: Voice of
America, BBC World Service Radio, Radio Australia, Radio Canada International.

• Watch programs on TV (e.g., news, sports, etc.). Try: CNN, CBS, BBC, ABC and CBC.

• Watch movies in English. Use the subtitles to help .

• Listen to songs in English. You can listen and read the lyrics, or practice karaoke and sing along!
Repeating what you hear is a good way to improve your listening comprehension.

Go online. There are many great websites with podcasts of native speakers you can listen to.

• • •• • e • . ..
•
Improving Your Listening Skills
Listening to Different Accents

UNDERSTANDING DIFFERENT ACCENTS 337

 Tips on Taking the TOEIC@ Test
Here are some tips you might find useful to help you prepare for the TOEIC test.

Before the test. ..

• Make sure you know the directions
If you are familiar with the format of each section, you can focus more on the questions. Take as many
Practice Tests as you can to prepare you for the test. Go to www.pass-the-toeic-test.com to register
for your two free online TOEIC Practice Tests.

Plan your study effectively

Practice your listening and reading comprehension skills. Identify what your strengths are, and focus
on improving any weaknesses.

• Expand your vocabulary as much as possible

Read as widely as you can. Make a note of all the new words you learn, and test yourself regularly.

In the test. ..
• Time yourself
Keep a watch in front of you and check the time regularly. Make sure you know how long you should
take on each part. Don't fall behind and run out of time! After marking your answer, quickly move on.

Stay alert and concentrate

The test lasts two hours, and it is easy to become distracted during this time. Make sure you focus all
your energy on the test.

Never leave a blank

Always make a guess if you don't know the answer. You are not penalized for wrong answers, so you
have nothing to lose.

Eliminate answer choices whenever you can

Your chances of guessing the correct answer increase if you first eliminate any answer choices you
think are incorrect.

• Be aware of distractors
Make sure you know the common traps used in the test, and avoid them.

• Trust your instincts

Don't waste time changing your mind. Answer a question, and move on.

• Use effective test-taking techniques

Don't forget to use the strategies you have covered in this book to help you achieve the best possible
score. Make time to preview the questions whenever you can. Try to predict the answers. Remember
that skimming and scanning are effective reading skills.

Go to www.pass-the-toeic-test.com for more advice, tips, and lots of practice exercises to help you
prepare for the test.

338 TIPS ON TAKING THE TOEle TEST

 Pass the TOEIC Test Introductory Course Track List
Part 1 48. Steps to Success - Practice 4 Warm-up
1. Try It Out 49. Steps to Success - Practice 4 Practice
2. Similar-sounding Words - Exercise A 50. Steps to Success - Practice 5 Warm-up
3. Similar-sounding Words - Exercise B 51. Steps to Success - Practice 5 Practice
4. Similar-sounding Words - Exercise C 52. Review Test
5. Mini Test- Similar-sounding Words
6. Incorrect Key Words - Exercise A Part 3
7. Incorrect Key Words - Exercise B 53. Try It Out - Example 1
8. Mini Test- Incorrect Key Words 54. Try It Out - Example 2
9. Incorrect Interpretations - False Accounts 55. Try It Out- Example 3
10. Incorrect Interpretations - Unsupported Assumptions 56. Try it Out - Example 4
11. Mini Test- Incorrect Interpretations 57. Try It Out
12. Steps to Success - Practice 1 58. Listening for Main Ideas - Example
13. Steps to Success - Practice 2 59. Questions about the Speakers
14. Steps to Success - Practice 3 60. Questions about the Topic
15. Steps to Success - Practice 4 61. Questions about Activities
16. Steps to Success - Practice 5 62. Questions about the Location
17. Review Test 63. Mini Test - Listening for Main Ideas
64. Listening for Details - Example 1
Part 2 65. Listening for Details - Example 2
18. Try It Out 66. Questions about Time
19. Questions with What - Exercise C 67. Questions about Reasons
20. Mini Test- Questions with What 68. Questions about Plans
21. Questions with When or Where - Exercise C 69. Questions about Offers and Requests
22. Mini Test- Questions with When or Where 70. Questions about Suggestions and Advice
23. Questions with Who, Whose, Why, or Which - 71. Questions about Opinions
Exercise C 72. Mini Test- Listening for Details
24. Mini Test- Questions with Who, Whose, Why, 73. Making Inferences - Example
or Which 74. Inferring Altitude
25. Questions with How - Exercise C 75. Practice Inferring Meaning
26. Mini Test- Questions with How 76. Mini Test- Making Inferences
27. Yes/No Questions - Exercise C 77. Practice Questions with a Graphic
28. Mini Test- Yes/No Questions 78. Mini Test- Conversations Including a Graphic
29. Choice Questions - Exercise C 79. Steps to Success - Practice 1
30. Mini Test- Choice Questions 80. Steps to Success - Practice 2
31. Tag Questions - Exercise C 81. Steps to Success - Practice 3
32. Mini Test- Tag Questions 82. Steps to Success - Practice 4
33. Negative Questions - Exercise C 83. Steps to Success - Practice 5
34. Mini Test- Negative Questions 84. Review Test
35. Embedded Questions - Exercise C
36. Mini Test- Embedded Questions Part 4
37. Statements - Exercise C 85. Try It Out - Example 1
38. Mini Test- Statements 86. Try It Out - Example 2
39. Mini Test- Words with Multiple Meanings 87. Try It Out
40. Mini Test- Similar-sounding Words 88. Listening for Main Ideas - Example
41. Mini Test- Homophones 89. Questions about the Speaker
42. Steps to Success - Practice 1 Warm-up 90. Questions about the Topic
43. Steps to Success - Practice 1 Practice 91. Questions about the Audience
44. Steps to Success - Practice 2 Warm-up 92. Questions about the Location
45. Steps to Success - Practice 2 Practice 93. Questions about the Purpose
46. Steps to Success - Practice 3 Warm-up 94. Mini Test- Listening for Main Ideas
47. Steps to Success - Practice 3 Practice 95. Listening for Details - Example 1

INTRODUCTORY COURSE TRACK LIST 339

 96. Listening for Details - Example 2 Understanding Different Accents
97. Questions about Numbers, Dates, and Times 119. Comparing Accents - Exercise A
98. Questions about Reasons and Requests 120. Comparing Accents - Exercise B
99. Questions about People and Places 121. American English - Exercise A
100. Questions about Problems and Suggestions 122. American English - Exercise B
101. Questions about Plans and Sequences 123. American English - Exercise C
102. Mini Test - Listening for Details 124. British English - Exercise A
103. Making Inferences - Example 125. British English - Exercise B
104. Practice Inferring Meaning 126. British English - Exercise C
105. Mini Test - Making inferences 127. Australian English - Exercise A
106. Practice Questions with a Graphic 128. Australian English - Exercise B
107. Mini Test - Short Talks Including a Graphic 129. Australian English - Exercise C
108. Steps to Success - Practice 1 130. Canadian English - Exercise A
109. Steps to Success - Practice 2 131. Canadian English - Exercise B
110. Steps to Success - Practice 3 132. Canadian English - Exercise C
111. Steps to Success - Practice 4 133. Identifying Accents - Speaker 1
112. Steps to Success - Practice 5 134. Identifying Accents - Speaker 2
113. Review Test 135. Identifying Accents - Speaker 3
136. Identifying Accents - Speaker 4
Listening Comprehension Test
114. Listening Test - Part 1 Practice Test 1
115. Listening Test - Part 2 137. Listening Test - Part 1
116. Listening Test - Part 3 138. Listening Test - Part 2
117. Listening Test - Part 4 139. Listening Test - Part 3
140. Listening Test - Part 4
Essential Vocabulary
118. Common Words Practice Test 2
141. Listening Test - Part 1
142. Listening Test - Part 2
143. Listening Test - Part 3
144. Listening Test - Part 4

340 INTRODUCTORY COURSE TRACK LIST

 PRACTICE TESTS

Practice Test 1
This test aims to accurately reflect the TOEIC" test in every way possible. It consists of seven parts, and
is designed to be the same level of difficuily as the TOEIC test. The test takes approximately two hours
to complete.

Directions:
Allow two hours to complete the test.

Make sure you read the directions for each part carefully.

Mark all your answers on the separate Answer Sheet provided on page 326.

When you finish, you can check your answers in the separate Answer Key. See the Score Conversion
Chart on page 328 for a prediction of your score on the TOEIC' test.

342 PRACTICE TESTS

Listening Test
The Listening Test is an opportunity for you 10show how well you understand spoken English. There are
four parts, and each part has different directions. You have 45 minutes to complete this Listening test.

Mark your answers on the separate Answer Sheet provided on page 326.

Part 1
'31 Directions: For each question, you will hear four statements about a photograph. Listen and select
the one statement: (A), (B), (C), or (0), that best describes the picture. Then mark your answer on the
Answer Sheet. You will hear the statements only once.

EXAMPLE

The best description of the picture is statement (B), "He's drawing on the board." You should mark
answer choice (B) on your Answer Sheet.

ICJ.I.I~'I"I:I#I~I*":G1CJ.

PRACTICE TEST 1 343

 1.

2.

344 PRACTICE TESTS

3.

4.

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PRACTICE TEST 1 345

 5.

6.

346 PRACTICE TESTS

Part 2
138 Directions: Listen to these questions and statements. After each question or statement, you will hear
three responses. Select the most appropriate response: (A), (B), or (C). Then mark your answer on the
Answer Sheet. You will hear each question or statement, and the responses, only once.

EXAMPLE
You hear: What time is the board meeting?
You then hear: (A) The meeting room is on the left.
(B) Yes, everyone was bored.
(C) I think it's at twelve.

The best response to the question "What time is the board meeting?" is answer choice (C). "I think it's at
twelve." You should mark answer choice (C) on your Answer Sheet.

7. Mark your answer on the Answer Sheet. 20. Mark your answer on the Answer Sheet.
B. Mark your answer on the Answer Sheet. 21. Mark your answer on the Answer Sheet.
9. Mark your answer on the Answer Sheet. 22. Mark your answer on the Answer Sheet.
10. Mark your answer on the Answer Sheet. 23. Mark your answer on the Answer Sheet.
11. Mark your answer on the Answer Sheet. 24. Mark your answer on the Answer Sheet.
12. Mark your answer on the Answer Sheet. 25. Mark your answer on the Answer Sheet.
13. Mark your answer on the Answer Sheet. 26. Mark your answer on the Answer Sheet.
14. Mark your answer on the Answer Sheet. 27. Mark your answer on the Answer Sheet.
15. Mark your answer on the Answer Sheet. 2B. Mark your answer on the Answer Sheet.
16. Mark your answer on the Answer Sheet. 29. Mark your answer on the Answer Sheet.
17. Mark your answer on the Answer Sheet. 30. Mark your answer on the Answer Sheet.
1B. Mark your answer on the Answer Sheet. 31. Mark your answer on the Answer Sheet.
19. Mark your answer on the Answer Sheet.

:I:I~1:;31':l4CJ:
ICl.i.1 ~i••••

PRACTICE TEST 1 347

 Part 3
'39 Directions: You will hear thirteen conversations. For each conversation, read the three questions
and the four answer choices that follow each question. Select the most appropriate answer: (A), (B), (C),
or (0). Then mark your answer on the Answer Sheet. You will hear each conversation only once.

32. What does the woman plan to do? 39. What does the woman think of the man's first
(A) Send the report by mail suggestion?
(B) Finish the report later (A) It is unimaginative.
(C) E-mail the report soon (B) It is expensive.
(0) Analyze the data again (C) It is complicated.
(0) It is time-consuming.
33. What does the man imply?
(A) The report is overdue. 40. Who most likely is Angela Adams?
(B) The report is not detailed enough. (A) A local florist
(C) He is not happy with the results (B) A long-serving employee
(0) He no longer requires any help. (C) An accountant
(0) A trade advisor
34. When will the man receive the report?
(A) Later that afternoon
41. What does the man ask the woman to do?
(B) Early the next morning
(A) Wait a few days
(C) By midday the following day
(B) Apply for a grant
(0) Before the end of the week
(e) Put an item on sale
(0) Weigh a package
35. What is the purpose of Annie's call to Rob?
(A) To inform him of a client's arrival 42. Why does the woman say, "It'll have to be"?
(B) To thank him for helping her (A) She has to leave.
(C) To tell him to go to the bank (B) She does not agree.
(0) To ask him for assistance (C) She has no choice.
(0) She trusts the man.
36. How soon will Rob go to the reception area?
(A) Immediately 43. How will the woman pay?
(B) In a few minutes (A) By cash
(C) In half an hour (B) By credit card
(0) Within an hour (C) By check
(0) By money order
37. What will Rob do when he gets to reception?
(A) Prepare some documents
44. Where are the speakers?
(B) Make some calls
(A) In a plane
(C) Pack some boxes
(B) In a train
(0) Answer some queries
(C) In a bus
(0) In a car
38. What are the speakers mainly talking about?
(A) An office party 45. What is the woman doing?
(B) A retirement gift (A) Looking at a map
(C) A vacation (B) Admiring the mountains
(0) A staff bonus (C) Trying to make a call
(0) Typing on a computer

348 PRACTICE TESTS

46. When does this conversation take place? 54. What do the men suggest the woman do?
(A) In the morning (A) Send a fax
(B) In the afternoon (B) E-mail a client
(C) In the evening (C) Contact Telco Phone Systems
(D) At night (D) Buy some new equipment

55. How does the woman probably feel about the

47. Who is the woman talking to?
situation?
(A) A real estate agent
(A) Bored
(B) A property developer
(B) Frustrated
(C) A bank manager
(C) Offended
(D) A company accountant
(D) Surprised
48. What is the problem with the property?
(A) It is in a bad location. 56. Where does this conversation take place?
(B) It is not available yet. (A) At a train station
(C) It is not big enough. (B) At a bus station
(D) It is too expensive. (C) At an airport
(D) At a taxi company
49. What does the man suggest?
(A) Moving to a different location 57. What time will the man arrive in Boston?
(B) Taking out a bank loan (A) 9:05 A.M.

(C) Offering a lower price (B) 11:35 A.M.

(D) Changing the contract (C) 5:40 P.M.

(D) 8:10 P.M.

50. What is the man's problem?

58. How much will the man's round trip ticket to
(A) He is late for an appointment.
Boston cost?
(B) He cannot find his coworkers.
(A) $8
(C) He needs directions.
(B) $19
(D) He cannot see clearly.
(C) $27
51. What does the woman offer to do? (D) $54
(A) Advise HSC Dental of the man's arrival
(B) Call the man a taxi on his way out 59. Who is the woman most likely speaking to?
(C) Take the man to the company's offices (A) A store assistant
(D) Ask a coworker to help (B) A cleaner
(C) Her manager
52. What will the man probably do next?
(D) Her husband
(A) Sit down and wait
(B) Leave the building 60. What does the man mean when he says,
(C) Call a friend "This is it, I'm afraid"?
(D) Take the elevator (A) It is the only suitable shirt.
(B) There is no time to get changed.
53. What are the speakers discussing? (C) He prefers to wear this shirt.
(A) A tax demand (D) He will not change his mind.
(B) Computer problems
(C) Communication difficulties
(D) Contract details

lij""W'I"I:I#I~I#f:t':141CJ.

PRACTICE TEST 1 349

 61. What will the man probably do next? 66. What does the woman imply?
(A) Call a taxi (A) It is usually difficult to get a parking
(B) Go to the mall space.
(C) Wait for twenty minutes (B) The man was lucky to get an
(0) Get dressed appointment.
(C) Most people arrive earlier than expected.
(0) Seat availability can be very limited.
RV326 Moscow
JK672 Istanbul 67. What does the woman say she will do next?
JV917 Tokyo (A) Take a seat
LU458 Warsaw (B) Pour some coffee
(C) Make a phone call
62. Why does the woman have to wait?
(0) Speak to her assistant
(A) Her flight has been delayed.
(B) There is a iong line at security.
EASTERN TRAINS
(C) Check-in has not yet begun.
Departures
(0) She does not know the gate number.
10:00 A.MJ~,., Cambridge~,;! ~.
63. Look at the graphic. Which flight is the man 10:15 A.M. Peterborough
catching? 10:20 A.M. Stansted
(A) RV326 10:55 A.M. Norwich
(B) JK672
68. Where most likely is the conversation taking
(C) JV917
place?
(0) LU458
(A) In a taxi
64. What will the man do now? (B) In a coach
(A) Go to the departure gate. (C) On a train
(B) Buy something to read. (0) At a bus stop
(C) Check the display screen.
69. Look at the graphic. Where are the speakers
(0) Go through security.
traveling to?
(A) Cambridge
WESTGATE CLINIC
(B) Peterborough
Till:lme'of apllOint-illent h:" Patie~t ,;~. '-::" (C) Stansted
1:45 P.M. Mr. James (0) Norwich
2:15 P.M. Mr. Armstrong
2:30 P.M. Mr. Fernandez 70. Why is the man concerned?
2:50 P.M. Mr. Kasparov (A) He needs to pay by credit card.
(B) He has lost the reference number.
65. Look at the graphic. What is the man's name?
(C) There is no booking confirmation.
(A) Mr. James (0) He does not have the tickets.
(B) Mr. Armstrong
(C) Mr. Fernandez
(0) Mr. Kasparov

350 PRACTICE TESTS

Part 4
40 Directions: You will hear ten short talks given by a single speaker. For each short talk, read the
three questions and the four answer choices that follow each question. Select the most appropriate
answer: (A), (B), (C), or (D). Then mark your answer on the Answer Sheet. You will hear each short talk
onlyonce.
71. What is the purpose of the event? 77. Who is the speaker probably addressing?
(A) To raise money for good causes (A) Company employees
(B) To publicize local businesses (B) Important clients
(C) To launch a range of new products (C) Job applicants
(D) To honor successful businesspeople (D) Shareholders

72. What does the speaker say about trade via 78. What is the purpose of the event the speaker
the Internet? announces?
(A) It is very important for all businesses. (A) To improve the company's image
(B) It mostly benefits larger organizations. (B) To attract potential investors
(C) It makes international trade quicker. (C) To boost production
(D) It will change the way business is done. (D) To reward loyal customers

73. What does Mrs. Sumner's company do? 79. What will happen next?
(A) Manufacture furniture (A) Management will answer questions.
(B) Produce fresh fruit (B) The audience will vote for a Chairman.
(C) Sell flowers online (C) The speaker will ask a question.
(D) Train entrepreneurs (D) Mr. Sissons will give a presentation.

74. What is the message mainly about? 80. What kind of vacations does Betts Travel
(A) A meeting request specialize in?
(B) A new publication (A) Trips to Egypt and Africa
(C) A business seminar (B) Sunny locations worldwide
(D) A hospital appointment (C) Winter package deals
(D) Tours of North America
75. Who most likely is Carla Johnson?
(A) A medical doctor 81. What will customers get if they book a "last
(B) A travel agent minute" deal?
(C) A book publisher (A) A $500 credit
(D) A business reporter (B) A free travel bag
(C) A half-price vacation
76. What does the speaker imply when she says,
(D) Low-cost car rental
"It shouldn't take longer than an hour"?
(A) She only has one hour available. 82. What does the speaker mean when she says,
(B) It will not be too inconvenient. "Life is short"?
(C) There is a strict time limit. (A) Nobody lives forever.
(D) No further delays can be allowed. (B) There is no time to waste.
(C) You never know what may happen.
(D) Do not worry about small details.

ICJ.I.j~'I"I#I#I~I*;'i41C1.

PRACTICE TEST 1 351

 83. What do callers who press number 2 want 89. What is the purpose of the speech?
to do? (A) To announce a job vacancy
(A) Ask about medication (B) To welcome a new employee
(B) See a doctor urgently (C) To review stockroom procedures
(C) Make an appointment (D) To congratulate workers
(D) Arrange a home visit
90. What is implied about Wallace & Sons?
84. What shouid you do if your call is urgent and (A) It has plans to expand.
the office is closed? (B) It has many employees.
(A) Hold the line (C) It is a popular retail store.
(B) Press 3 (D) It started trading five years ago.
(C) Dial a different number
91. What will happen next?
(D) Call the hospital
(A) The audience will have a meal.
85. When is the baby clinic open? (B) The speaker will chair a meeting.
(A) Every day (C) The stockroom manager will give a talk.
(B) Weekdays at 9:00 A.M. (D) The meeting will come to an end.
(C) One day a week
(D) By appointment only 92. Who is being addressed?
(A) Service managers
86. What is this report mainly about? (B) New employees
(A) Wages for workers (C) Factory inspectors
(B) New products and services (D) College students
(C) Rising job opportunities
93. On which floor is the Financial Services
(D) Skill shortages in the United States
department?
87. How many employers responded to the (A) First
survey? (B) Second
(A) 6,000 (C) Third
(B) 9.000 (D) Fourth
(C) 12,000
94. Where will extra information be posted?
(D) 15,000
(A) Near the entrance
88. Which sector of the economy will benefit (B) By the elevator
most? (C) On the website
(A) Finance (D) In the newsletter
(B) Retail
(C) Manufacturing
(D) Construction

352 PRACTICE TESTS

 April: Percentage increase in sales Greenhouse

2°----~1
30----------------
2

1:=-,~:=.,
Kitchen
products
Bathroom
products
.1=
Professional Baby care
care

95. When is this talk taking place?

(A) At an annual shareholders' meeting
(B) During a recruitment interview
(C) At the start of a business meeting
(D) At the end of a sales presentation

Gate House
96. Look at the graphic. In which department
does Michael work?
(A) Kitchen products
(B) Bathroom products 98. Who is the woman speaking to?
(C) Professional care (A) A gardener
(D) Baby care (B) A delivery driver
(C) A sales assistant
97. What does the speaker imply listeners will
(D) Her husband
receive?
(A) A promotion 99. What is implied about the shed?
(B) A free product (A) It is a tall structure.
(C) A financial reward (B) It is made of wood.
(D) A monthly bonus (C) It is unpleasant to look at.
(D) It was recently erected.

100. Look at the graphic. In which area of the

garden will the bushes be planted?
(A) Area 1
(B) Area 2
(C) Area 3
(D) Area 4

This is the end of the Listening Comprehension section of the test. Go on to the Reading section.

PRACTICE TEST 1 353

 Reading Test
This Reading Test contains a variety of texts and reading comprehension questions. They are designed
to test your ability to read and understand written Engiish. There are three parts. You have 75 minutes to
complete this section of the test.

Mark your answers on the separate Answer Sheet provided on page 326.

Part 5
Directions: Read each sentence. You will notice that there is a word or phrase missing. Study the four
answer choices and select the one answer: (A), (B), (C), or (0), that best completes the sentence. Then
mark your answer on the Answer Sheet.

101. Everyone is welcome to walk around the 104. Negotiations between management and
exhibit hall, but visitors are from workers over the new contract were
eating or drinking. finally concluded at a meeting with union
(A) discouraged leaders last night.
(B) disappointed (A) employment
(C) dissatisfied (B) employer
(0) discounted (e) employ
(0) employing
102. Unless we fix the gas leak soon, we run the
risk of the situation becoming so serious that 105. The results of the market research survey
we have to evacuate the production ................
that the reputation of the company
site. had suffered due to negative press reports
(A) can eariier in the year.
(B) will (A) designed
(C) must (B) approved
(0) should (C) confirmed
(0) depended
103. If you have any further questions, please
contact our reception staff who will be glad to 106. By the time the conference was finally over,
....................
further assistance. everyone was so tired they that they were
(A) donate ...........
asleep on their feet.
(B) grant (A) presumably
(C) present (B) proportionately
(0) provide (C) practically
(0) passionately

354 PRACTICE TESTS

107. Customers who are not satisfied with any of 110. Oue to the upturn in the global economy,
our products may bring them back at any sales have risen over the past two
time and them for an alternative of months.
their choice. (A) sincerely
(A) exchange (8) generously
(8) transfer (C) heavily
(C) hand over (0) sharply
(0) renounce
111. Increasing wages for the entire staff equally
1OB.We have never had a single accident in is a very fair and cost-effective way for a
the history of the company, is an company to motivate . employees
industrial safety record we are very proud of. and boost performance.
(A) that (A) it
(8) which (8) its
(C) what (C) them
(0) whom (0) they

109. One thing that was very noticeable about the

debate was the great of opinions
expressed by the participants.
(A) mobility
(8) diversity
(C) adversity
(0) capacity

lij, •• I@II••• :lj@lq'#t@.

PRACTICE TEST 1 355

 112. Campers in the National Park are welcome 118. When Mike and Claude became business
to hike anywhere they want, but fishing in the partners they knew that in order for the
lakes and rivers is not in order to company to succeed they would have to trust
protect the balance of our wildlife population. . completely.
(A) permit (A) another
(8) permitted (8) other
(C) permissive (C) each other
(0) permission (0) both

113. I know the negotiations were very difficult, 119. Following the first night's perlormance of
but I would not have agreed to such a big the new play, all of the reviews were, without
discount, if I you. ..................
, full of praise.
(A) were (A) conception
(8) had (8) deception
(C) am (C) exemption
(0) did (0) exception

114. We believe the secret to the success of every 120. Please can you pass the blue folder
one of our projects comes down to good over there on the top shelf?
design and thorough . (A) I
(A) preparation (8) me
(8) legislation (C) myself
(C) translation (0) my
(0) declaration 121. Although our stand at the exhibition was
115. After a long delay due to bad weather, our not very big, the event went very well for
flight London to Vancouver finally us because far more potential customers
took off six hours behind schedule. ...up than we had expected.
(A) for (A) showed
(8) at (8) enquired
(C) in (C) arrived
(0) from (0) appeared

116. An electrician was called to check the smoke 122. The report concluded that the heavy losses
alarm, which had gone off several times in the the company sustained over the previous
office building there was no smoke. year meant that could have been
(A) because done to save it from bankruptcy.
(8) even though (A) something
(C) despite (8) any1hing
(0) however (C) every1hing
(0) nothing
117. Mr. Arakawa was chosen to lead the project
because he was one of the most hard 123. After Roberto was promoted to supeNisor
working and members of the team. in the packing department, he .
(A) knowledge given the freedom necessary to change
(8) knowing procedures.
(C) knowledgeable (A) had
(0) knowledgeably (8) was
(C) be
(0) has

356 PRACTICE TESTS

124. The furniture store drastically cut its prices 128. Our enjoyment of the fishing expedition was
across its entire line of luxury sofas . severely by the bad weather, which
an attempt to generate more sales. caused several members of our group to be
(A) in seasick.
(B) at (A) accepted
(C) on (B) effected
(D) by (C) affected
(D) infected
125. The coffee maker that Zoe gave us as a
wedding present is better than the 129. The meal at the restaurant downtown was so
last one we had, isn't it? expensive that we decided to share the cost,
(A) more and so of us paid $25.
(B) as (A) every
(C) most (B) nobody
(D) much (C) none
(D) each
126. The annual 'Best in Business' award
ceremony, which is the most prestigious 130. Lindsey Martinez, the Director of Operations
event of the year, take place in the at Hope Hospital, said the growing number of
Grosvenor Center on Saturday, June 3rd. patients suffering from tropical disease was
(A) will .........................
alarming.
(B) is (A) remarkably
(C) has (B) strictly
(D) do (C) extremely
(D) mainly
127. I was surprised at all the positive comments
I received after my talk, because I never
expected it so well.
(A) go
(B) going
(C) to go
(D) goes

PRACTICE TEST 1 357

 Part 6
Directions: Read each text. You will notice that there are four blanks. These are places where a word,
phrase or sentence is missing. For each blank, study the four answer choices and select the one answer:
(A), (8), (C), or (D), that best completes the text. Then mark your answer on the Answer Sheet.

Questions 131-134 refer to the following fax.

To: Kirsty Spalding, Reservations Manager - Hotel Grand Chapelle

From: Rei Matsumoto
Pages: 1
Date: May 23
Subject: Room confirmation

Dear Ms. Spalding:

Regarding our recent telephone conversation, I am writing to confirm the following reservation at
your hotel: One non-smoking executive double room, for two nights beginning Friday, May 29.

Can you please confirm that the room will have a balcony with a 1~.~ of the sea, as
promised? We would also like a room with a bathtub, rather than a shower, if at all possible.

We understand that the room rate of 120 per night includes breakfast. Can you also confirm that
the hotel provides free internet access, and that the room 1~? a safe?

We understand that no deposit is required, but we need to make payment in full on

arrival. ~.;3~.
Thank you for your time, and I look forward to your prompt 134

Kind regards,
Rei MacslA.l11ocO

131.(A) sight 133. (A) Your cooperation in this matter is appreciated.

(8) view (8) We are looking forward to our stay in your hotel.
(C) vision (C) If you have any questions, please get in touch.
(D) mirage (D) We accept all major credit cards.

132. (A) to have 134. (A) responsive

(8) is having (8) respond
(C) will have (C) responding
(D) has had (D) response

358 PRACTICE TESTS

Questions 135-138 refer to the following advertisement.

Corporate Vision - The Eye Care Specialists

For All Your Business Eye Care Needs
Here at Corporate Vision, we make it our business to help your business. We are Canada's NO.1
supplier of glasses and NO.1 provider of eye tests. We have also been voted the country's most
135 opticians for the past ten years.

Contact our Account Management team today to discuss your eye care needs. Soon, you could
be 13..6. the peace of mind that comes with knowing you are caring for your company's
most important assets ... its employees. Research shows that eye care benefits are highly valued
by employees, and are an effective way to encourage staff loyalty ~.3..!. If your employees
use screens for periods of an hour or more continuously, then you must comply with Display Screen
Regulations.

What's more, corporate client employees can take advantage of our exclusive Executive Club. This
allows them, and their family members, to enjoy great savings on glasses from our Supreme range.
Employees are entitled to three Executive Club coupons per year, one for themselves and two for
family members. Distribute the coupons ~.3..~ your staff, and they can be redeemed at
any store.

Call Corporate Vision today and find out about our great deals.

135. (A) vigilant 137. (A) Laser eye surgery is also available.
(8) precious (8) Tell your staff now about this exciting opportunity.
(C) predictable (C) On-site eye testing can be arranged.
(D) trustworthy (D) Providing eye care is also a legal requirement.

136. (A) enjoying 138. (A) in

(8) enjoy (8) about
(C) to enjoy (C) among
(D) enjoyed (D) over

ICJ.I.I~'I.'I:I#I~I*i.:/;1CJ:

PRACTICE TEST 1 359

 Questions 139-142 refer to the following article.

International Poll Shows Stress Affects Us All

Work.related stress is an everyday part of most people's lives. That's the result of one recent
survey of over 15,000 workers across ten countries. A staggering 70% of workers described their
. b s as "very st ressf u.I" .. . 139
JO

According to the U.Poll International survey, which took over a year to complete, the most
stressful of all occupations include police officer, firefighter, and commercial pilot. Workers in
these professions are most affected by work-related stress, depression, and anxiety. The statistics
suggest that work-related stress affects men and women equally, .1.~() that older workers
suffer more than younger people.

The poll found that 84% of respondents 141 high levels of stress at some point in
their lives. Common causes of stress at work include large workloads, lack of support, weak
management, bullying or harassment, and a poor working environment.

It seems that 142 no one is immune to stress. In Japan, the perceived threat from this
"silent killer" is so strong that the Japanese even have a word for sudden death as a result of
overwork, "karoushi."

139. (A) The effects of stress in the workplace can 141. (A) experienced
be alarming. (8) were experienced
(8) However, the reasons remain largely (C) to experience
unknown. (0) experiencing
(C) Reducing stress must be a priority.
142. (A) strictly
(0) Most respondents felt stressed to some
(8) definitely
degree.
(C) unanimously
140. (A) so (0) virtually
(8) but
(C) even
(0) for

360 PRACTICE TESTS

Questions 143-146 refer to the following memo.

MEMO
To: All staff
From: Shirley Blaine
Re: Security issues
Date: September 14th

In recent weeks there have been a number of thefts from the premises. These include a client's

notebook computer taken from Study Center 1, one of our new digital cameras that went

..... ..143 from the reception area, and Carol Miller's purse, which apparently was stolen

yesterday from her desk while she was at lunch.

Obviously, this is an important matter and we have asked the police to investigate. In the meantime,

I'd like to ask everyone to take particular care of your personal belongings, especially any valuable

items (bags, wallets, cell phones, etc.). Always lock your offices when you leave, J..
'1'1
it's only for a short time. We need to do everything we can to deter opportunistic thieves. Please

be vigilant and report anyone J.4!=i in a suspicious manner to Bob or Michael in Security

immediately.

We also have an ultra-violet marker pen at reception, for you to mark items such as notebook

computers and cell phones. This is very easy and quick to do, so please take advantage of this
. option.
secunty . ..146 .

SB

143. (A) missing 145. (A) acts

(B) absent (B) act
(C) misplaced (C) acting
(D) lost (D) acted

144. (A) yet 146. (A) Please be sure to return it after use.
(B) even if (B) Therefore, more pens will be purchased.
(C) ever (C) Thank you for joining the security team.
(D) still (D) I will let you know when it is available.

ICi.I.I@'I"I:I#I~I*t':MCJ:

PRACTICE TEST 1 361

 Part 7
Directions: Read the texts. You will notice that each text is followed by several questions. For each
question, decide which of the four answer choices: (A), (6), (C), or (D), best answers the question. Then
mark your answer on the Answer Sheet.

Questions 147-148 refer to the following online chat discussion.

Assistant Mandy P: Hello. Can I help you? 3: 19 P.M.

Celine Depardieu: Yes. I received an order, but you sent too many books, I ordered
200 and you sent 2501 3.21p.M.

Assistant Mandy P: Sorry about that. Please accept our apologies. What's your order
number? 322 P.M.

Celine Depardieu: GH-35832fTW. We just got delivery this morning, 324 PM

Assistant Mandy P: Yes, I have your order here. 200 copies of English Student Plus.
You say you received 250? 325 P.M.

Celine Depardieu: Yes, and you invoiced for 250, We'd like to return them, or keep
them here until we need them, and then pay? 3:26 P.M.

Assistant Mandy P: You'll have to return them. I'm afraid, I'll send a pre-paid label to
your e-mail address. Please just print it out and mail them back.
3:32 P.M.

Celine Depardieu: That's a pain. Really? 3:34 P.M.

Assistant Mandy P: Sorry. It's our policy. But I can give you a 50 credit note to
compensate for the inconvenience. And I'll send out a new invoice
right away. 335 P.M

Celine Depardieu: OK, thanks. 3 35 P.M.

Assistant Mandy P: Thank you for your understanding. Is there anything else I can
help you with today? 3:36 PM

Celine Depardieu: No, that's it. Thanks a lot. Bye, 336 PM

147. At 3:34 P.M., what does Ms. Depardieu mean 148. What will Mandy P most likely do next?
when she writes, "That's a pain"? (A) Revise a bill
(A) She has no printer, (6) Process a refund
(6) She is feeling unwell. (C) Check her e-mail
(C) She dislikes the trouble. (D) Renew a policy
(D) The books are very heavy.

362 PRACTICE TESTS

Questions 149-151 refer to the following e-mail.

o E-mail

To: I [email protected]
From: I [email protected]
CC: I Accounts Payable

Subject: I Request for copy of invoice

Dear Mr. Jenkins,

I work in the Accounts Payable department at Hertford Legal. I was forwarded your e-mail
asking about an outstanding invoice, ref #5098. I am very sorry that this has been unpaid. I
have checked and we do not seem to have a record of this invoice. Could you please send a
hard copy to me personally at our main office address, and I will clear it for payment as soon
as possible.

I do apologize for this oversight. The Accounts Payable department has recently been
reorganized, and this issue just came to my attention today. Dan Denapoli, who you were in
contact with previously, has transferred to our Investments division, and is no longer part of
this department. Since I have taken over Dan's role, I will be your new Relationship Manager.
I hope to give you the very highest levels of customer service, and look forward to managing
your account with us. Please feel free to contact me directly in the future if you have any further
queries.

Once again, please accept our sincere apologies for this delay.

Regards,
Sue Morriss
Accounts Payable
Hertford Legal

149. What does this e-mail confirm? 151. The word "oversight" in paragraph 2, line 1, is
(A) A payment is overdue. closest in meaning to
(8) An account has been changed. (A) delay
(C) An invoice has been processed. (8) difficulty
(D) An employee will be disciplined. (C) obstacle
(D) mistake
150. Who is Dan Denapoli?
(A) A worker in the Accounts Payable
department
(8) A colleague of Mark Jenkins
(C) An employee of Hertford Legal
(D) An accountant at the main office
Ict ••• l~I••••
:I#I~I:sa.i/4CJ:

PRACTICE TEST 1 363

 Questions 152-153 refer to the following text message chain.
I

152. At 8:38 ~.M.,what does Ms. Watkins mean 153. Who most likely is Jason Pollard?
when she writes, "Tell me about it"? (A) A coworker
I
(A) She wants to hear more information. (8) A friend
l
(8) She understands the situation (C) A manager
completely. (D) An actor
I
(C) She was unaware of the problem.
l
(D) She expected Ms. Trent to be late.

364 PRACTICE TESTS

I
 Questions 154-155 refer to the following information.

Chorley County Community College

Steering Group - Agenda
Monday, October 14
Main Hall, 7:30 P.M.

AGENDA
• 7:30 P.M. Welcome, Calling Meeting to Order
• 7:33 P.M. Roll Call
• 7:3S P.M. Public Comments
At this time, any member of the public can take the opportunity to address the Steering Group (SG) on any
item within the subject matter jurisdiction of SG. Comments are restricted to three minutes per item. Please
note that SG cannot take action on any items not on the agenda.
• B:OOP.M. Approval of Minutes/Matters arising from previous meeting (September 16)
• B:20 P.M. Chairperson's Report on plans for the annual College Open House
• B:30 P.M. Reports from Treasurer, Administrator, and other Officers
• BAS P.M. Action items
I - Fundraising projects
2 - Promoting greater student engagement
3 - Valuing Diversity
4 - Tuition and Fees
S - Employee and Student Well-Being
6 - Africa Project Update
7 - Academic Achievement - Grading and Credits
• 9:30 P.M. Any Other Business for discussion and adoption of resolutions
• 9:4S P.M. Discussion of details for next meeting
• 9:S0 P.M. Adjournment of Meeting

Chairperson of the Meeting: Mr. R. Lee

Date of Next Meeting: November 12
Individuals wishing to attend who require special accommodations should contact Winnifred Martlow at
(SSS) 729-2370 at least 24 hours prior to the start of the meeting.

154. How often does the Steering Group most 155. What was NOT discussed at this meeting?
likely meet? (A) Plans to raise money for the college
(A) Once a week (8) Efforts to encourage more students to
(8) Once a month get involved
(C) Twice a month (C) Decisions made at the last meeting
(D) Twice a year (D) Ways to promote the college's online
courses

iijl •• '@i •••• :I¥I@I=tt'V4CJ=

PRACTICE TEST 1 365

 Questions 156-158 refer to the following memo.

MEMO
To: Hopkins Institute Employees <[email protected]>
From: Cheryl Baker <[email protected]>
Date: March 19
Re: Developing the Marketing team

I am pleased to announce two further appointments to our Marketing team.

Leanne Riggins will be working from our Houston, Texas office. Leanne will be on the Client Service team
as an account manager, and brings a wealth of marketing experience. She has specialized in the design of
strategic marketing plans as well as website and e-mail marketing technology. Her past positions include
Development Director at Parrington Chemicals International and Marketing Project Manager at Usafo, Inc.
Leanna will start full-time on March 25.

Also joining the marketing team will be Kevin Rose, who will begin on the first of next month as a
marketing assistant. Kevin recently majored in Business Economics at the Mayfair International School
at Washington University. Kevin previously worked for Allied Pensions, Hersh's, Inc. and West Virginia
Promotions. Kevin's main objective will be to help deliver marketing projects for the team, and he will
be working closely with many of you in the future. Kevin will initially be working three days a week until
October 1.

I am sure you will all join me in making Leanne and Kevin feel at home. Please do what you can to help
them settle in as quickly as possible.

Brad - please arrange login details and remote desktop access. Their user registration details should be
ready when they each start work.
Naomi - please contact Security for clearance.
Claire - please arrange for temporary badges.
Molly - please set them both up on the AccountPro system, and arrange training as appropriate.

Sincerely,

Cheryl Baker
Marketing Manager
The Hopkins Institute

156. What is the purpose of the memo? 158. What can be inferred about The Hopkins
(A) To introduce new staff members Institute?
(B) To notify employees of new work policies (A) It is a Market Research company.
(C) To announce new marketing projects (B) It is expanding its marketing operations.
(D) To review company procedures (C) It needs help to develop its marketing
projects.
157. How much time does Brad have to prepare
(D) It relies heavily on marketing technology.
for Kevin's arrival?
(A) Three days
(B) Until the end of the week
(C) Less than two weeks
(D) One month

366 PRACTICE TESTS

Questions 159-160 refer to the following form.

RESERVATION CONFIRMATION
Perfect Parking Ltd.
East Road,Vancouver, British Columbia,V I D 3Y5, Canada
E.mail: [email protected]

Booking reference: U086 Parking Details: PERFECT PARKING PARK & RIDE
Client Details: Me S. Bernstein Meeting at: 2:00 P.M., Jan 15
Vehicle Details: SILVERHONDA For flight: BAOl5
License plate number: 674 NDA Return: I :35 P.M., Jan 28
Passengers: 2 On Flight: BAOl4

Payment Details
Total Cost: $280
Payment: $280
Card No: 00**2194

Cancellations made with at least 24 hours' notice are refunded in full. Within 24 hours we apply a $40.00
cancellation charge. No-shows are not refundable.
Please arrive at least 30 minutes before your airport check-in time.
Parking Lot telephone number: (604) 234-7853

BOOKING CONDITIONS
Customers using Perfect Parking will be subject to the terms and conditions, which contain certain exemption
clauses and limit each company's liability.Perfect Parking will only accept liability for proven acts of negligence.
Full terms and conditions are displayed on the site and are available in printed form upon request Claims cannot
be made after your vehicle has left the site, so please check your vehicle carefully before proceeding with your
journey.

159, How long has Mr. Bernstein reserved to park 160, How much money will Mr. Bernstein receive
his car at the Perfect Parking lot? if he cancels his booking on the day of
(A) 7 days departure?
(B) 10 days (A) $0
(C) 14 days (B) $140
(D) 17 days (C) $240
(D) $280

lij.l.j~'I"I#I#I~lij.tl-'C1.

PRACTICE TEST 1 367

 Questions 161-164 refer to the following e-mail.

o E-mail

To: andrei. [email protected]

From: booki [email protected]
Date: April 29
Subject: Details of your booking

Dear Mr. Ivanski:

It was good to talk to you on the phone today. Thank you for your inquil)' about holding your
Holistic Therapy event here at the Bellevue Hotel. Just to confirm, we have provisionally booked the
Main Conference Room for May 23 - May 27, from 1:30 - 4:30 P.M. The total cost will be £800 to rent
the room for that period. This includes a 15 percent discount for off-peak reservations, since these
are all weekdays. ---[1]---
In order to confirm your reservation, you are required to provide a copy of your public liability
insurance. For invoicing purposes, I am assuming this e-mail address is correct. ---[2)---
If this is not the case, please let me know. I will mail the brochures to you shortly.
I have attached a catering price list and a facilities order form. I would appreciate it if you could
please complete these and e-mail them back at least one week before your event. However, please
be aware that the catering service's prices are currently being revised and are likely to increase after
May 9. --- [3]--- If you place your order before this date, we can commit to the current prices, so it
will be cheaper for you to prioritize your catering requirements.
I have also attached our terms and conditions for room rentals. Please read this document carefully
and sign the last page to confirm you have understood and agree to meet our terms and conditions.
Please return the signed original to me, and keep a copy for your own records. ---(4J---
If you have any other questions, please do not hesitate to ask.
Liam O'Toole
Conference Reservations
Bellevue Hotel

161.ln which position marked [1]. [2]. [3]. and [4] 163. The word "records" in paragraph 4, line 3, is
does the following sentence best belong? closest in meaning to
"This is also inclusive of all taxes:' (A) purposes
(A) [1] (8) files
(8) [2] (C) calculations
(C) [3] (D) signs
(D) [4]
164. How many documents does Mr. Ivanski need
162. What is implied about the rental Mr. Ivanski to supply?
has made? (A) Two
(A) It would cost more to hold the event on (8) Three
the weekend. (C) Four
(8) The Main Conference Room is the only (D) Five
suitable room.
(C) All supplemental)' charges are already
included in the quote.
(D) The hotel will provide comprehensive
insurance coverage.

368 PRACTICE TESTS

Questions 165-167 refer to the following article.

Hi-Tech Companies lead Recovery

BY KYONG LEE. ATC NEWS BUSINESS CORRESPONDENT

The impact of the global recession has never been more evident than in recent months. ---[lJ---
A large number of companies have reported losses, in what has proven to be a disastrous financial year for
many. Traditional industries have been the hardest hit. Over the last year, demand in some manufacturing
sectors such as aerospace, textiles, and shipbuilding has declined by up to 40 percent.

---[2]--- Recent press releases show that companies making equipment used to manufacture microchips
enjoyed healthy sales growth. In fact, sales have more than doubled in the past four quarters for
leading hi-tech manufacturer TWl'\ Technologies. Chief Financial Officer Adam Wong attributes much
of this turnaround to the demand for the latest smartphone and tablet computer gadgets. "The future
looks bright. For us, demand for microchips has never been higher," he said. A host of new handheld
tablet PCs and ever-increasing numbers of smartphones coming onto the market all contribute to the
demand. nVN Technologies is just one of many fast-growing technology providers, spurred on by the
popularity of gadgets for home and business use. Wireless carriers seeking to expand network capacity
for online gaming and to meet the rising demand for mobile video also helped to drive sales upwards.
---[3]--- The rush in demand for in-car navigation systems and telecommunications equipment is also
seen as a contributing factor.

Market analysts are going so far as to claim that demand for consumer electronics might actually be leading
the way out of the recession. ---[4]--- "Companies that produce microchips typically see sales pick up
at the very beginning of a recovery. This is definitely the first wave of growth we're seeing here,"said vice
president Dr. Jane Murthy, at Mann Research. She points out that some chipmakers also benefited from
a rise in memory prices. "The price per megabyte of DRAM memory, which is used for temporary data
storage by computing devices, rose 17 percent this year."

165. What is suggested about hi-tech companies? 167. Which of these is NOT mentioned as a cause
(A) Most remain badly affected by the for increased demand for microchips?
recession. (A) The popularity of internet gaming
(B) Some are expected to recover in the near (B) Demand for in-car navigation systems
future. (C) Increasing numbers of smartphones
(C) They have all reported poor results for the (D) Growth in sales of desktop computers
last year.
(D) Certain sectors are enjoying strong
growth.

166.ln which position marked [1], [2], [3], and [4]

does the following sentence best belong?
"However. this grim picture is showing signs of
change."
(A) [1]
(B) [2]
(C) [3]
(D) [4] ICi.I.j~'I"1:I:I~I#:t'#I-'CJ:

PRACTICE TEST 1 369

 Questions 168-171 refer to the following information.

INTERCONTINENTAL TRADE SHOW

Tenth Annual Conference
June 2-S,IEC International Exhibition Center, Berlin

SERVICES DURING THE EVENT:

Infodesk Physical security

Need information about talks. room locatons We hope this event will be safe and comfortable for
or other matters) Our volunteers will be happy everyone. Security guards will be patrolling the show
to assist you at one of the ten Infodesks located during the weekend. Notify Security if you think
throughout the site,The main Infodesk is located in there is a problem. You can also contact any staff
Hall 2. member (identifiable by their bright red T-shirts with
"Staff" on the back).
Coat check
Don't want to carry your coat or bags?Then Lost & found
store them in our free coat check room near the Found or lost something? Head over to the main
entrance to Hall I.This will be permanently staffed. Infodesk.
so you can drop off or pick up at any time.
First aid
Catering Feeling sick. or had an accident? A fully trained First
Breakfast wiil be available on Saturday and Sunday Aid team is on hand during the entire weekend.
from 7:30 A.M. at The Breakfast Bar in the D Building. Follow the signs in Hall 4.
Prices are very reasonable. For other mecls.
including sandwiches. hamburgers. pizza. and pasta. Some requests
the Cafeteria in Central Plaza has it all. Do not leave your valuables unattended at any
There are also catel'ing vans parked outside the time.
D. F.and G Buildings serving hot tasty snacks from In the interests of fire safety,do not try to enter a
10:30 A.M. !'Oom if the sign says Full.
Please dispose of all empty bottles, packages, etc.
in the appropriate recycling bins.

168. Who would be most interested in this 170, Which of the following topics is NOT covered?
information? (A) Personal safety
(A) Attendees at the interContinental Trade (B) Vehicle security
Show (C) Fire regulations
(B) Organizers of the annual conference (0) Recycling waste
(C) Managers at the International Exhibition
171. The word "valuables" in paragraph 7, line 1,
Center
is closest in meaning to
(0) Staff responsible for security at the event
(A) treasure
169. Where should you go to reclaim any lost (B) proceeds
property? (C) important items
(A) Hall 1 (0) prizes
(B) Hall 2
(C) Hall3
(0) Hall 4

370 PRACTICE TESTS

 Questions 172-175 refer to the following invoice.

A 1 Alarm Maintenance
387 Maple Street
Des Moines, IA 33500
INVOICE
Mr. James
67 Alpha Terrace
Ames, IA 33142
Date: June 4
Invoice Number: 3498FD

Description:
Visited the site on May 29 to attend to the smoke detectors after reports of false alarms. Two devices
present on the property. Stripped and cleaned both detectors, then tested both in sequence. Detector
in the lounge failed (gave a false alarm, unknown cause). Fitted new optical unit in lounge and verified
unit in landing working correctly. All left clear. Tim Edwards.

Installation as quotation
Labor $95.00
Materials (1 x optical unit FX114) $80.00
Maintenance
Emergency call out charge
Monitoring fee
Sub total $175.00
Sales tax @ 9% $10.50
Total $185.50

If you wish to contact us regarding this invoice, please either e-mail us at sales@A1-alarm-
maintenance.co.us, or phone 555-832-1000.

We do not issue reminders. Please pay upon receipt of this invoice. Terms strictly 14 days.
A 1 Alarm Maintenance reserves rights to all goods supplied until payment received in full.
Note: Tests on existing equipment are to determine correct operation only and do not imply that the
system complies with current US or international standards.

172. Why did Mr. James contact A 1 Alarm Maintenance? 174. By which date should payment in full be
(A) The smoke detectors were not made?
working properly. (A) May 29
(B) He wanted a new smoke alarm system installed. (B) June 4
(C) One of the smoke alarms did not meet (C) June 18
international standards. (D) June 30
(D) The smoke alarm system needed routine
175. Which service was NOT carried out at the
maintenance.
property?
173. Who most likely is Tim Edwards? (A) Both smoke detectors were cleaned.
(A) The owner of A 1 Alarm Maintenance (B) Both smoke detectors were tested.
(B) A resident at 67 Alpha Terrace (C) One smoke detector was replaced.
(C) An alarm maintenance engineer (D) One smoke detector was repaired.
(D) An invoice clerk for A 1 Alarm Maintenance
Ict.I'J~'I•• j:I#I~I:i:,.#(;!ij.

PRACTICE TEST 1 371

 Questions 176-180 refer to the following advertisement and form.

PARAMOUNT HOTELS
- Luxury at a Price you can Afford
Every Paramount Hotel offers luxurious accommodations right in the heart of unique locations
throughout the United States - the Imperial Hotel in Los Angeles, the Boathouse Hotel in Maine,
the Old Stables Hotel in Chicago, and the Park Hotel in New York.Excellent service, beautifully
furnished hotel rooms and fine dining in each of our hotel restaurants are the key features of all
Paramount hotels.

Great rooms at great prices from $120 throughout August!

Save 10% by booking online.
Free fruit basket for all Paramount Frequent Travel Club members.

Special Offer: Stay two nights in July and get breakfast absolutely free.

PARAMOUNT HOTELS
E-mail: [email protected]

RESERVATION FORM
SEND 7HIS PAGE TO US WITH YOUR DEPOSIT TO CONFIRM YOUR RESERVATION. ALTERNATIVELY E-MAIL US WITH ALL
THE INFORMATION REQUIRED BELOW ANDWE WILL CONFIRM YOUR RESERVATION WITHIN 48 HOURS.

NAME .T~°Itl~~\\"hi~['1. Room Type

ADDRESS:. 1132.N,Bro<kdCrescellc, .. [,f] Single Room [ ] Double Room []Twin Room

...........
AtLMC<k,.c;A 3Q3Q'::l 1
No. of People
TEL .'tQ'/:",357",,/:2-IC'::l
No. of Rooms 1
PLEASE RESERVE...
Hotel: Park1+oceL Check in .......7../2:3
Check out .J/2:~
Paramount Frequent Travel Club member
[ ] Yes [,f] No

Note
- All moms are Non-Smoking.
- There is a supplement of $20 per day to use a double as a single,
- All rooms have showers, fiat-screen TVs. hairdryers, & tea/coffee making facilities. Sorry, no bathtubs.
_ Deposits are non-refundable, In the event of a cancellation within four weeks of the date of arrival, a
cancellation charge of 75% may be made if the room is not resold.

372 PRACTICE TESTS

176. Which city does Mr. Whitly plan to visit? 179. In the advertisement, the word "unique" in
(A) New York paragraph 1, line 1 is closest in meaning to
(B) Chicago (A) typical
(C) Maine (B) single
(D) Los Angeles (C) rare
(D) distinctive
177. How is Mr. Whitly making this hotel
reservation? 180. Which of the following characteristics of
(A) By phone Paramount Hotels does the advertisement
(B) Bye-mail NOT mention?
(C) Directly via the website (A) They are well located.
(D) By mail (B) They serve excellent food.
(C) They are reasonably priced.
178. Which of the following will Mr. Whitly
(D) They have been recently refurbished.
qualify to receive?
(A) A 10 percent discount on his bill
(B) Breakfast each morning free of charge
(C) A special room rate of $120 per night
(D) A free fruit basket

lij.I"",.I.:I:I'I#fiiWC1:

PRACTICE TEST 1 373

 Questions 181-185 refer to the following article and calendar.

Developing Global Markets

Changing demographics are opening the door to new markets and exciting opportunities. That's the
conclusion of the panel of experts interviewed last Saturday as part of the Wellington Business Forum
"Festival of Ideas." Dr. Philippe Gaston of Hendrix Associates, a leading investment bank, put forward
the view that there will soon be millions of new consumers for high-value products in the global market
place. He argued that emerging economies like China, India and Brazil will spark major changes to global
income distribution, significantly altering consumer demand and spending.
Professor Marvin Klysters, lead Economics analyst at Wellington Business Institute, agreed. According to
his figures, disposable incomes among consumers in these emerging economies will rise and expenditure
will increase dramatically in areas such as leisure, medical care, and luxury products and services.
New Zealand Shipping Association Chief Executive Jason Foulkes added to the positive tone of the
symposium, saying that he was excited by the new export, supply chain, and commercial opportunities
already in evidence.
Dr. 'Carole Sherringham, a colleague of Prof. Klysters, supported these assertions \vith statistical data
suggesting that Asia's economy could grow by as much as 40% in the next five years. She put this into
context by explaining it would make Asia comparable in size to the economies of the US and Europe. She
went on to say that with China's economy grOlving at around 9% a year, China could overtake the United
States as the global economic superpower by as early as 2030.
Around 300 people attended the panel discussion, which was very well received. The"Festival of
Ideas"lasts until Friday 27th, with all events held in the West Road Theater. Those wishing to attend the
remaining events are encouraged to call as soon as possible.

Wellington Business Forum

Festival of Ideas
Calendar of Events
FINAL WEEK

A World of Opportunity Discover how these economies will shape the

Tuesday, October 24,7:30 P.M. new international political and economic order.
This talk will focus on key trends in the global Mr. Ian Sissons, global economist, New
economy. Astonishing facts and figures promise Zealand Times
huge potential for New Zealand manufacturing.
Exciting opportunities for growth will be Environmental Market Opportunities
identified and the projections made could Friday, October 27,6:30 P.M.
astound you. With the world's energy supplies starting to
Dr. Xavier Hernandes, Wellington Business run out, find out about the huge opportunities
Institute available in the field of energy efficiency. This
presentation will use the example of New
Emerging Markets Zealand Autos as a case study to show how
Thursday, October 26, 7:30 P.M. "green technology," and particularly low-carbon
The emerging economies of Brazil, Russia. India, technology, can make the world a safer, cleaner,
China and South Africa - otherwise known as and more productive place.
the BRICS - form the basis for a stimulating Professor Lee Kwok, Green Matters, Inc.,
presentation on the future of the global economy. Auckland

374 PRACTICE TESTS

181. Where will Professor Lee Kwok's 184. In the articie, the word "leading" in paragraph
presentation be held? 1. line 3. is closest in meaning to
(A) Auckland (A) innovative
(B) The Wellington Business Forum (B) renowned
(C) West Road Theater (C) exclusive
(D) New Zealand Shipping Association (D) classified

182. Which economy is expected to expand by 185. Which speaker does NOT refer to statistics to
nearly half in the next five years? support his or her argument?
(A) BRICS (A) Dr. Xavier Hernandes
(B) Asia (B) Mr. Ian Sissons
(C) China (C) Dr. Carole Sherringham
(D) The United States (D) Prof. Marvin Klysters

183. Where does Dr. Sherringham work?

(A) Wellington Business Institute
(B) New Zealand Autos
(C) Green Matters. Inc.
(D) New Zealand Times

ICJ.I.I~'I"I;I#I@I:;:t.#4@:

PRACTICE TEST 1 375

 Questions 186-190 refer to the following advertisement, and e-mails.

Bilingual Call Center At least two years of customer multiple office duties. including
Assistant service experience required. answering phone calls,and record-
Total Call Irsurance is looking preferably in a call center. Financial keeping. Must have knowledge of
for bilingual (Spanish/English) services experience useful. word processing and database
customer care professionals who Knowledge of Spanish preferred. software. and be nuent in
have a minimum of two years of but not essential. [APPLY] German. [APPLY]
call center experience delivering
excellent customer satisfaction Administrative Assistant Accounting Assistant
in a fast-paced environment. Campbelltown Medical Center is Leading international accounting
Call Center Assistants respond seeking a part-time Administrative firm JVWatson has an immediate
to customer queries, and help Assistant to perform general opening for a bilingual (German/
troubleshoot and resolve their office duties, including dealing with English)Accounting Assistant, who
problems. [APPLY] correspondence and maintaining a will work closely with a team of
database. Must possess excellent senior accountants to perform
Customer Service communication skillsand be able various administrative duties.
Representative to type 60 wpm. Knowledge of includirg: prepare customer and
Mellistone Edwards is a leading French useful. [APPLY] client invoices; book and arrange
Financial Services company. We travel as needed; general office
are looking for an exceptional Clerical Assistant duties such as filing.and answering
professional to answer inbound Deutsche Werkzeuge GmbH phones. Previous accounting
customer service phone inquiries is currently seeking a candidate experience essential. Degree in
in an accurate. timely, and with an extensive administrative Accountancy, Finance, Business
courteous manner. High school and/or clerical background. The Management, or related field
diploma or equivalent required, successful candidate will handle required. [APPLY]

From: Claire Robertson < [email protected]>

To: [email protected]
Subject: job advertisement - Bilingual Call Center Assistant

Dear Sir,
I am writing to apply for the Bilingual Call Center Assistant position advertised in the online classified
section of The Downtown Gazette. I have completed high school, and possess four years of call center
experience. My resume is attached.

I currently work as a Call Center Representative for Efrusco Financial Services, where I receive daily
calls from customers and assist them with their inquiries. I enjoy working in this fast-paced environment
very much. I have been here a year. This is a part-time position, and I am looking to move because I
am seeking a full-time position. I am also eager to work for an insurance company, since my ambition
is to become an insurance broker. I am currently attending a night class that leads to the Certificate in
General Insurance.

I am organized and pay great attention to detail. I have a positive attitude and a friendly phone voice
that helps to put customers at ease. Previous supervisors have praised my professional attitude and
interpersonal skills. I feel confident that I will be a great asset to Total Call Insurance.

Please do not hesitate to contact me by phone or email at your earliest convenience to arrange an in-
person meeting. I look forward to speaking with you.

Sincerely,
Claire Robertson

376 PRACTICE TESTS

 From: Jefferson [email protected]
To: [email protected]
Subject: Claire Robertson

Dear Ms. West,

Thank you for your e-mail regarding your candidate for the Bilingual Call Center Assistant position,
Claire Robertson, Claire worked in the Call Center at InvoPro for two years, before she moved to
Etrusco Financial Services. Claire is a very competent young woman, and we were all sorry when she
left InvoPro. She had a professional attitude when dealing with customers and coworkers, and she was
a popular member of staff. I can recommend her to you wholeheartedly,

If you require any further information, do not hesitate to contact me,

Sincerely,
Jefferson Waters
Team Leader
International Call Center, InvoPro Inc.

186. Which position does NOT require previous 189. How long ago did Mr. Waters first meet Ms.
experience? Robertson?
(A) Administrative Assistant (A) One year
(8) Customer Service Representative (8) Two years
(C) Clerical Assistant (C) Three years
(D) Accounting Assistant (D) Four years

187. What is indicated about Claire Robertson? 190.ln the e-mail from Mr. Waters, the word
(A) She excelled at high school. "wholeheartedly" in paragraph 1, line 5, is
(8) She is working full time. closest in meaning to
(C) She would like a promotion. (A) personally
(D) She studies in the evenings. (8) frankly
(C) totally
188. As well as Total Call Insurance, which
(D) warmly
organization is Claire Robertson also qualified
to apply to?
(A) Campbelltown Medical Center
(B) Mellistone Edwards
(C) Deutsche Werkzeuge GmbH
(D) JV Watson

ICJ.I.i~.j•••:I#I~I=t,.:h,CJ:

PRACTICE TEST 1 377

 Questions 191-195 refer to the following Web page, online shopping basket, and e-mail.

www.cleancutknives.com

CleanCut Professional Knives

All of our knives have high carbon stainless steel blades (so they won't rust!),
well-designed handles fit the hand comfortably, and finger guards for safety.
Beware: these knives are extremely sharp!
Wash and dry immediately after using. Note that the handles are not dishwasher-safe.
Lifetime warranty.

7.inch chef's knife $59

ideal for cutting and slicing fruit and vegetables, BUY
and for all the smaller kitchen jobs

a.inch butcher's cleaver $175

a serious knife for butchers and commercial BUY
kitchens. Designed to disjoint turkey, chicken,
and other poultry with ease. Heavy and
powerful enough to crack spare ribs.

9.inch bread knife $79

Glides effortlessly through freshly baked bread, BUY
giving slices as thin as you like

11.inch carving knife $95

cuts cleanly through all meats; long enough to cut BUY
through turkey, and large roasts

www.cleancutknives.com/shop pingcart
Order Summary: Number 5755

378 PRACTICE TESTS

 From: Douglas Long <[email protected]>
To: Customer Services <[email protected]>
Date: June 15
Subject: Order #5755

Hello,

The knife I ordered arrived this morning. Thank you for that. However, I checked with my credit card
provider after reading the delivery note and see that you debited my account by over $85. It looks like
you charged me for a $79 knife, but this is not what I bought. Please rectify this mistake immediately.

Regards,
Douglas Long
Senior chef, Grand Metropolitan Hotel

191. What is NOT indicated about the knives? 194. What does Mr. Long imply in the e-mail?
(A) They are guaranteed indefinitely. (A) He received the wrong-sized product.
(B) They should be washed by hand. (B) He was charged the price of a bread
(C) They are resistant to rust. knife.
(D) They are self-sharpening. (C) The package arrived later than agreed.
(D) The parcel did not contain a delivery note.
192. Which size knife did the customer buy?
(A) 7 inches 195.ln the e-mail, the word "rectify" in line 3 is
(B) 8inches closest in meaning to
(C) 9 inches (A) refund
(D) 11 inches (B) correct
(C) investigate
193. What will the hotel kitchen most likely use the
(D) acknowledge
knife for?
(A) To chop herbs
(B) To slice cake
(C) To carve roast beef
(D) To remove chicken bones

PRACTICE TEST 1 379

 Questions 196-200 refer to the following notice, comment form, and e-mail.

COMMENT
Great weekend! I might not be saying that tomorrow, though, when my muscles are aching!
I don't think I lost any weight - the meals were delicious, and I probably ate too much -
but I learned a lot and improved my technique. I'll definitely be coming again before my
wedding in August. Thanks particularly to Matt, who was very patient with me, the slowest
member of the group!
Lisa Liu

380 PRACTICE TESTS

 From: Logan Dexter
To: Fitness Instructors
Subject: Upcoming Weekend Boot Camp

Hi all,
The upcoming fitness boot camp weekend has had more bookings than ever before. Twenty-five
people have signed up, so we'll offer three different activities for each of the morning sessions. These
are my ideas for Saturday's program. We'll see how it goes, and then decide on Sunday's program.

Brad, will you lead the boxercise sessions and the obstacle course? Teri, will you lead the groups for
aerobics and basketball? And Kris, will you lead the circuit training sessions?

In the afternoon I'd like Teri to lead the hiking group, and Matt, who can't make it here before lunchtime,
will organize a ten-mile bike ride for those who want it. I'll take anyone interested on a long run.

Unfortunately, Charmaine's not available this weekend, so we can't run her usual sessions, as no-one
else is qualified.

Thanks.
Logan

196. What is indicated about the boot camp? 199. Which advertised activity did NOT take place
(A) Weight loss is guaranteed. on Saturday at this boot camp?
(B) The program is the same each boot (A) Aerobics
camp. (B) Obstacle course
(C) The instructors are military personnel. (C) Bodyweight training
(D) Some activities must be paid for. (D) Team games

197. Who is NOT scheduled to lead a session on 200. What is true about Lisa Liu?
Saturday afternoon? (A) She lost weight at the boot camp.
(A) Kris (B) She went cycling on the Saturday.
(B) Logan (C) She attended the event twice before.
(C) Matt (D) She hurt herself while exercising.
(D) Teri

198. What can be inferred about Charmaine?

(A) She leads the power yoga sessions.
(B) She usually works on Sundays only.
(C) She is currently away on vacation.
(D) She is a recently-qualified instructor.

This is the end of the test. If you finish with lime to spare, you may go back to Parts 5, 6, and 7 to
check your answers.

PRACTICE TEST 1 381

 Practice Test 2
This test aims to accurately reflect the TOEIC@test in every way possible. It consists of seven parts, and
is designed to be the same level of difficulty as the TOEIC test. The test takes approximately two hours
to complete.

Directions:
Allow two hours to complete the test.

Make sure you read the directions for each part carefully.

Mark all your answers on the separate Answer Sheet provided on page 327.

When you finish, you can check your answers in the separate Answer Key. See the Score Conversion
Chart on page 328 for a prediction of your score on the TOEIC test.

382 PRACTICE TESTS

Listening Test
The Listening Test is an opportunity for you to show how well you understand spoken English. There are
four parts. and each part has different directions. You have 45 minutes to complete this Listening test.

Mark your answers on the separate Answer Sheet provided on page 327.

Part 1
141 Directions: For each question, you will hear four statements about a photograph. Listen and select
the one statement: (A), (B), (C), or (D), that best describes the picture. Then mark your answer on the
Answer Sheet. You will hear the statements only once.

EXAMPLE

The best description of the picture is statement (B), "He's drawing on the board." You should mark
answer choice (B) on your Answer Sheet.

ICl.I.l ~'I.'I:
I#I ~I ::t:•• :l4CJ:

PRACTICE TEST 2 383

 1.

2.

384 PRACTICE TESTS

3.

4.

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PRACTICE TEST 2 385

 5.

6.

386 PRACTICE TESTS

Part 2
•• ~ Directions: Listen to these questions and statements. After each question or statement, you will hear
three responses. Select the most appropriate response: (A), (8), or (C). Then mark your answer on the
Answer Sheet. You will hear each question or statement, and the responses, only once.

EXAMPLE
You hear: What time is the board meeting?
You then hear: (A) The meeting room is on the left.
(8) Yes, everyone was bored.
(C) I think it's at twelve.

The best response to the question "What time is the board meeting?" is answer choice (C), "I think it's at
twelve." You should mark answer choice (C) on your Answer Sheet.

7. Mark your answer on the Answer Sheet. 20. Mark your answer on the Answer Sheet.
8. Mark your answer on the Answer Sheet. 21. Mark your answer on the Answer Sheet.
9. Mark your answer on the Answer Sheet. 22. Mark your answer on the Answer Sheet.
10. Mark your answer on the Answer Sheet. 23. Mark your answer on the Answer Sheet.
11. Mark your answer on the Answer Sheet. 24. Mark your answer on the Answer Sheet.
12. Mark your answer on the Answer Sheet. 25. Mark your answer on the Answer Sheet.
13. Mark your answer on the Answer Sheet. 26. Mark your answer on the Answer Sheet.
14. Mark your answer on the Answer Sheet. 27. Mark your answer on the Answer Sheet.
15. Mark your answer on the Answer Sheet. 28. Mark your answer on the Answer Sheet.
16. Mark your answer on the Answer Sheet. 29. Mark your answer on the Answer Sheet.
17. Mark your answer on the Answer Sheet. 30. Mark your answer on the Answer Sheet.
18. Mark your answer on the Answer Sheet. 31. Mark your answer on the Answer Sheet.
19. Mark your answer on the Answer Sheet.

ICJI•• [email protected]:I#I@I:f)':tr1ij:

PRACTICE TEST 2 387

 Part 3
•• :> Directions: You will hear thirteen conversations. For each conversation, read the three questions and
the four answer choices that foliow each question. Select the most appropriate answer: (A), (8), (C), or
(0). Then mark your answer on the Answer Sheet. You will hear each conversation only once.

32. What is the subject of the conversation? 38. Who most likely is the woman?
(A) A missing jacket (A) A secretary
(8) A recent meeting (8) A receptionist
(C) An important client (C) A waitress
(0) An investment decision (0) A ticket agent

33. Where does this conversation take place? 39. What does the man want to do?
(A) In Conference Room 4 (A) Change an appointment
(8) In the elevator (8) Cancel a booking
(C) At reception (C) Reserve a room
(0) At the box office (0) Pay an invoice

34. What will the woman do next? 40. What does the man imply?
(A) Contact Mr. Sykes (A) The price is too high.
(8) Clean the office (8) The quality is poor.
(C) Visit Capital Investments (C) The time is inconvenient.
(0) Speak to a member of staff (0) The service is below standard.

35. What problem does the woman have? 41. What are the speakers mainly discussing?
(A) Her computer is faulty. (A) Plans for a conference
(8) Her presentation has been delayed. (8) A job vacancy
(C) The projector does not work. (C) Life in big cities
(0) The lights have broken. (0) The man's work

36. What happened last week? 42. Where does the conversation take place?
(A) There was a power outage. (A) Hong Kong
(8) Someone lost the cable. (8) London
(C) The equipment was checked. (C) New York
(0) The man had a similar problem. (0) Paris

37. What does the man suggest as a solution? 43. How long does the man plan to stay in New
(A) Checking the cable connections York?
(8) Asking an engineer for help (A) A few days
(C) Contacting the manufacturer (8) A week
(0) Replacing the batteries (C) A month
(0) Two months

388 PRACTICE TESTS

44. What are the speakers doing? 52. What does the woman ask the man to do?
(A) Signing an agreement (A) Check her e-mail
(B) Revising some figures (B) Contact a customer
(C) Reviewing a presentation (C) Find a hotel
(D) Discussing a meeting (D) Place an order

45. How many times have the speakers visited

53. Where does the man probably work?
Dr. Kobayashi's company this year?
(A) In a hotel
(A) Once
(B) At an airport
(B) Twice
(C) In a movie theater
(C) Three times
(D) In a supermarket
(D) Four times
54. What is suggested about the women?
46. What can be inferred from the conversation?
(A) They work in the same company.
(A) The speakers feel disappointed.
(B) They are sisters on vacation.
(B) An order wiil be made shortly.
(C) They are at a sales conference.
(C) No agreement is possibie.
(D) They are worried about the time.
(D) Dr. Kobayashi has been iii.
55. Why does the man say, "No problem"?
47. Where does the man probably work? (A) To agree to a request
(A) In a design studio (B) To give his permission
(B) In a print works (C) To suggest a solution
(C) In a post office (D) To decline an offer
(D) In a delivery office
56. What problem are the speakers discussing?
48. What problem does the woman mention?
(A) Trouble connecting to the Internet
(A) She has not received an order.
(B) The company's recent losses
(B) She wants to leave the company.
(C) Disappointing sales forecasts
(C) A shipment has been lost.
(D) An old computer system
(D) She is unhappy with her pay.
57. How does the man probably feel?
49. What does the man decide to do?
(A) Tired
(A) Hand in his notice
(B) Frustrated
(B) Visit the woman that afternoon
(C) Confused
(C) Fix the problem himself
(D) Unweil
(D) Rearrange his work schedule
58. When wiil the problem be resolved?
50. What wiil the woman do in Paris? (A) Very shortly
(A) Meet with clients (B) Within a few hours
(B) Attend a sales conference (C) Before the end of the day
(C) Go on a training course (D) Nobody knows
(D) See the accountant
59. Who most likely is the man?
51. How does the woman plan to travel to the
(A) A sales clerk
airport?
(B) A factory supervisor
(A) By bus
(C) A personal assistant
(B) By train
(D) A marketing manager
(C) By taxi
(D) By subway
(•••:1:W ~ I #fi' i1e1C1:
lij.I.I~'

PRACTICE TEST 2 389

 60. What does the woman imply about Mr. 66. Look at the graphic. Which birthstone does
Dawson? the man suggest?
(A) She does not like him. (A) Diamond
(B) She does not want to speak to him. (B) Emerald
(C) She has met him before. (C) Pearl
(D) She used to work with him. (D) Ruby

61. What will the woman probably do next? 67. What does the woman say about her mother?
(A) Speak to Mr. Dawson (A) She has brown eyes.
(B) Leave the office (B) She wears bright clothes.
(C) Go straight home (C) She is interested in fashion.
(D) Find a catalogue (D) She prefers small earrings.

Entrance
Regular coffee $2.50
3 1
Espresso $2.00
Cappuccino $3.00
Decaffeinated coffee $3.50

62. Where does this conversation take place? 4 2

(A) In a cafeteria
(B) In a hotel
(C) At a bus stop 68. Who is the man?
(D) At a railway station (A) A security guard
(B) A friend of Ms. Kolsky
63. Look at the graphic. What drink did the man (C) A computer repairman
buy? (D) A delivery truck driver
(A) Regular coffee
(B) Espresso 69. What does the woman imply?
(C) Cappuccino (A) She was not expecting the man.
(D) Decaffeinated coffee (B) They have been waiting for some time.
(C) He is the final visitor of the day.
64. What does the woman advise him to do? (D) The man got lost on his way there.
(A) Check online
(B) Make a complaint 70. Look at the graphic. Which is Ms. Kolsky's
(C) Ask customer services office?
(D) Speak with an attendant (A) Room 1
(B) Room 2
Month Birthstone (C) Room 3
(D) Room 4
April•
May
• Diamond
Emerald
I

June Pearl
Jul y Rub y

65. What does the man say about the earrings?

(A) They are made of pure gold.
(B) They come in different sizes.
(C) They are the store's best-sellers.
(D) They are very expensive.

390 PRACTICE TESTS

Part 4
144 Directions: You will hear ten short talks given by a single speaker. For each short talk, read the
three questions and the four answer choices that follow each question. Select the most appropriate
answer: (A), (B), (C), or (D). Then mark your answer on the Answer Sheet. You will hear each short talk
only once.

71. What is the purpose of the talk? 77. What will Diane Trent give a presentation on?
(A) To promote an author (A) Projects taking place in other countries
(B) To introduce a speaker (B) An overview of Transform Cosmetics
(C) To launch a travel agency (C) Opportunities for new graduates
(D) To encourage global travel (D) The company's business strategy

72. Which aspect of tourism does Dr. Hartley 78. What must the group do after lunch?
currently specialize in? (A) Go to the Washington Room
(A) Social (B) Meet at the Riverside Mall
(B) Political (C) Assemble at the main entrance
(C) Environmental (D) Give updates on their projects
(D) Economic
79. What will the speaker do next?
73. What does the speaker mean when he says, (A) Answer any questions
"Without further ado"? (B) Ask someone else to speak
(A) He will not delay any longer. (C) Give a presentation
(B) Something ex1rais missing. (D) Open a new retail outlet
(C) He could say a lot more.
(D) There has been a mistake. 80. What is the purpose of Sally's call?
(A) To make a complaint
74. What is this report mainly about? (B) To ask for information
(A) An industrial dispute (C) To request a meeting
(B) Job losses at a factory (D) To confirm plans for the weekend
(C) Illness among employees
81. What day will the workshop be held?
(D) An accident at an automobile plant
(A) Monday
75. How many workers are involved? (B) Wednesday
(A) 50 (C) Thursday
(B) 100 (D) Friday
(C) 300
82. Why does the speaker say, "I was hoping you
(D) 1,000
would pick up"?
76. What does the speaker imply? (A) She expected the man to answer.
(A) The trouble is now over. (B) She is disappointed the man is
(B) Employees are in good health. unavailable.
(C) Chelfin Industries is a national company. (C) She is an optimistic person.
(D) The situation may get worse. (D) She feels pleased to get a response.

Ict.'.)~.j•••:I:I@I*"#41CJ.
PRACTICE TEST 2 391
 83. Where is the group of people? 89. Who is this advertisement aimed at?
(A) In a street (A) Companies based in a foreign country
(B) In a cathedral (B) Large multinational corporations
(C) In a bus (C) Small companies doing business
(D) In a train overseas
(D) Firms specializing in overseas travel
84. At what time should the group return to the
main entrance? 90. What does the advertisement guarantee?
(A) 2:00 P.M. (A) Discounted overseas calls for one year
(B) 5:00 P.M. (B) Cheaper calls for a limited time
(C) 5:30 P.M. (C) Free calls to some countries
(D) 6:30 P.M. (D) 20 free international calls every month

85. What does the speaker tell the audience to 91. What restriction does the speaker mention?
do? (A) Customers must commit to a 12-month
(A) Buy their tickets contract.
(B) Get some refreshments (B) The offer is limited to the first 100
(C) Purchase some gifts customers.
(D) Take their valuable items (C) Companies already with HTC Digital may
not apply.
86. What does the speaker imply when she says, (D) Businesses must apply within three
"You probably know that already"? months.
(A) The restaurant is famous.
(B) The diners are intelligent. 92. What is the main purpose of the talk?
(C) The subject is well-researched. (A) To prepare for an important meeting
(D) Lots of people agree. (B) To explain the latest sales figures
(C) To appoint a senior manager
87. What does the speaker say about the tuna
(D) To name new employees
salad?
(A) It is very fresh and tasty. 93. What does the speaker ask Trisha to present?
(B) It is not available to order. (A) An overview of the company
a
(C) It is on the la carte menu. (B) An analysis of the investment risks
(D) It is on the specials board. (C) The sales forecasts for the year ahead
(D) The financial results for last year
88. What special offer do the listeners qualify for?
(A) A complimentary appetizer 94. Who will record what happens in the
(B) A discount of $30 meeting?
(C) A free drink (A) Joe
(D) Some fresh fruit (B) Bill
(C) Sarah
(D) Mike

392 PRACTICE TESTS

 Destination Time Platform HELIX Media Publishing
Ryevale 9:34 3 Magazine title Cover price
Burbridge 9:39 1 Fashion and Lifestyle $6.50
Westfield 9:42 2 Your Fashion Guru $6.25
Staffham 9:52 4 Fitness and Fashion $6.25
Style Trends $5.50
95. What problem is being announced?
(A) One station has been closed. 98. What is the purpose of the talk?
(B) There is a mechanical issue. (A) To point out a statistical error
(C) A rail line is blocked. (B) To request further information
(0) There is a staff shortage. (C) To confirm a change of policy
(0) To disagree with a decision
96. Look at the graphic. Which platform should
passengers traveling to Burlington use? 99. What does the speaker anticipate may
(A) 1 happen?
(B) 2 (A) Extra staff will be needed.
(C) 3 (B) Revenue will increase.
(0) 4 (C) Sales of magazines may drop.
(0) More advertising will be needed.
97. Why are some passengers asked to go to the
West exit? 100. Look at the graphic. Which magazine is the
(A) To receive compensation speaker responsible for?
(B) To take alternative transportation (A) Fashion and Lifestyle
(C) To catch a different train (B) Your Fashion Guru
(0) To await further news (C) Fitness and Fashion
(0) Style Trends

This is the end of the Listening Comprehension section of the test. Go on to the Reading section.

PRACTICE TEST 2 393

 Reading Test
This Reading Test contains a variety of texts and reading comprehension questions. They are designed
to test your ability to read and understand written English. There are three parts. You have 75 minutes to
complete this section of the test.

Mark your answers on the separate Answer Sheet provided on page 327.

Part 5
Directions: Read each sentence. You will notice that there is a word or phrase missing. Study the four
answer choices and select the one answer: (A), (B), (C), or (D), that best completes the sentence. Then
mark your answer on the Answer Sheet.

101. Did you hear ....the foreman said 105. Travelers were upset when they heard the
about the need for improved safety measures announcement that their train had been
on the building site? ..........
by poor weather and would not be
(A) which arriving for another 30 minutes.
(B) that (A) canceled
(C) what (B) delayed
(D) why (C) crashed
(D) overrun
102. Do you know how long Darren for
HTL International before he came here? 106.1 am responsible for making sure that all the
(A) has worked fruit and vegetables we for use in
(B) is working our restaurant are of the highest quality.
(C) worked (A) select
(D) works (B) nominate
(C) elect
103. We regret we no longer accept checks. so
(D) decide
pay the enclosed invoice by credit
card or debit card. 107. Please complete this form carefully and be
(A) also sure to write at all times.
(B) each (A) tangibly
(C) both (B) readily
(D) either (C) legibly
(D) eligibly
104. After they disembarked from the ferry, all the
passengers had to go customs and 108. Mr. Gonzales is an important client, but two
immigration before being allowed onto the hundred miles .., a long way to drive
island. just for a brief meeting.
(A) through (A) is
(B) over (B) are
(C) by (C) have
(D) into (D) has

394 PRACTICE TESTS

109.ln order to cut costs, officials at Fairhaven 113. We were all very tired after working so hard,
City Hall decided to outsource waste but when we saw the finished results we knew
management operations to a city. our efforts had not been
(A) neighborhood (A) wasted
(B) neighbor (B) hopeless
(C) neighboring (C) useless
(0) neighborly (0) misused

110.1 do not agree that the responsibility for this 114. .. the favorable exchange rate at
mistake is completely , because the moment, our overseas sales for the last
there were others involved in the decision, quarter have exceeded all expectations.
too. (A) Seeing as
(A) mine (B) Thanks to
(B) me (C) Given that
(C) myself (0) Provided that
(0) my
115. Mrs. Hwang. .. recently promoted
111. We decided to the services of a to Assistant Vice President of Human
website developer to help us create a more Resources, which is great news.
accessible online presence. (A) is
(A) engage (B) has
(B) appoint (C) was
(C) connect (0) did
(0) assign
116. Spare parts for all our coffee machines are
112. After a long period of low growth, it appears ............
available online or from any good
the recession has finally hit and the . kitchen retailer.
situation is starting to affect small businesses. (A) simply
(A) economy (B) easily
(B) economic (C) justly
(C) economical (0) openly
(0) economized

'eJ.l.j~.I••I:I#I~I#:t.;J@:
PRACTICE TEST 2 395
 117. The graduation ceremony will start "."." . 121. Initial results look promising, but we need to
15 minutes, so we need to hurry or we might """"""""""".
all the research data very carefully
not get a seat. before drawing any conclusions.
(A) in (A) estimate
(B) at (B) evaluate
(C) on (C) calculate
(0) under (0) dedicate

118. We regret that since you did not follow the 122. After I explained my symptoms to the
recommended guidelines for servicing your pharmacist and asked for advice, she
intruder alarm, we cannot offer a"""""" """"""""""""""
me to go and see my doctor as
now that a fault has developed. soon as possible.
(A) refund (A) will tell
(B) discount (B) was telling
(C) concession (C) tells
(0) reward (0) told

119. Any expenses that you incur while officially 123. Since the network had received so many
" ".. business must be submitted to the complaints, it was clear that they did not
accounts payable department together with have """"..."""".,,option but to withdraw the TV
the original receipts. advertisement.
(A) in (A) no
(B) at (B) any
(C) to (C) some
(0) on (0) each

120. Oominga Torres was given an award by the 124. Scientists want """"""""""""""
the results of their
Federation of Women Workers in recognition study on alternative biofuels early in the new
of her extraordinary """""" "".to the cause of year.
equal pay for women. (A) publishing
(A) devotion (B) publish
(B) commotion (C) to publish
(C) promotion (0) published
(0) emotion

396 PRACTICE TESTS

125./ndustry analysts stated that, due to the 128. This new desk is very heavy. so I need
incredibly hot summer last year, sales of air .................
assistance moving it to the corner
conditioning units had been greater. office.
(A) ever (A) some
(B) always (B) any
(C) never (C) an
(0) not (O) much

126. There can be no way to celebrate 129. Reports that interest rates will go up two
our 1DDDthorder than by having a party for all percent next week are at unconfirmed.
the staff and their families. (A) present
(A) good (B) current
(B) better (e) moment
(C) most (O) recent
(O) best
130. One of the main advantages to being .
127. Personally I liked the presentation, but near an airport is that transportation costs for
.......
the people I spoke to said they our goods are, of course, much lower than they
found it rather dull. would otherwise be.
(A) most (A) location
(B) most of (B) locating
(C) every one (C) located
(O) almost (0) locate

ICJ.'.j@'I"I;lj~I:t:t.:h@.

PRACTICE TEST 2 397

 Part 6
Directions: Read each text. You will notice that there are four blanks. These are places where a word,
phrase, or sentence is missing. For each blank, study the four answer choices and select the one
answer: (A), (B), (C), or (D), that best completes the text. Then mark your answer on the
Answer Sheet.

Questions 131-134 refer to the following letter.

Mr. Sean Connor

142 West 17th Street
New York City, NY 10110

June 17

Dear Mr. Connor:

Thank you for your letter of May 23. I apologize for the difficulty you have ..131.. .
contacting our Customer Service department. We recently had a new telephone system installed
and this has caused some disruption.

In regard to the Go VX12 computer monitor you purchased, please return it to .1..3.2 , so
we can determine the problem and repair it. If a repair is not possible, we .. 133 a
replacement. Simply stick the enclosed pre-paid shipping label to the front of the box and mail
it to us as soon as possible.

Once again, I apologize for the time it has taken to deal with this matter. 134

Yours sincerely,

Eli:z..abech Al1dersol1
Customer Service Representative

131. (A) expanded 133. (A) send

(B) expected (B) will send
(C) experienced (C) are sending
(D) expressed (D) have sent

132. (A) theirs 134. (A) A customer service agent will contact you
(B) us shortly.
(C) them (B) Thank you for choosing Go Direct.
(D) its (C) We look forward to your order.
(D) Please refer to our shipping guidelines.

398 PRACTICE TESTS

Questions 135-138 refer to the following advertisement.

HOBSON OFFICE FURNITURE

Summer Sale
Don't Miss Our Great Discounts

Hobson Office Furniture is proud to announce our annual summer sale. Come and 135
the largest office furniture store in Manchester, with a wide range of fantastic oak furniture to
choose from. We have thirty years of experience J3!L quality furniture to businesses
across the U.K.

All of our furniture J.:n from solid oak, and comes fully assembled. Change the look and
feel of your office with our superb range of furniture, which combines strength and beauty you can
only find in natural oak.

Visit our store today and enjoy up to three years' interest-free credit on your first order!

,/ Spend over £1000 and receive a free executive chair worth £200!
,/ All prices include tax - no hidden extras!
,/ Free premium delivery service - every item delivered to the roorn of your choice!
,/ 7-day money back guarantee!

135. (A) collect 137. (A) is made

(B) examine (B) made
(C) browse (C) makes
(0) purchase (0) has made

136. (A) supplying 138. (A) Over 200 stores nationwide!

(B) supplier (B) All prices correct at time of advertising
(C) supply (C) Online applications only
(0) supplied (0) Sale starts Monday, June 2

Ict.,.I"("I:I#I~I¥£i':hlC1.

PRACTICE TEST 2 399

 Questions 139-142 refer to the following memo.

To: All staff

From: Christine Besson
Subject: Year End Purchase Invoice Completion

With the end of the financial year J311 approaching, can you please all go through your
Purchase Order books to ensure that all the necessary invoices are included?

I probably don't need to J.4Q you, but this is very important. We need to have the original
invoices for all goods and services that were delivered by June 30th. If necessary therefore, you
must contact your supplier to obtain a June-dated invoice. After you .14.1. this, please
pass the authorized invoice to the Finance Department.

For accurate accounting purposes, please keep the Finance Department updated on any
supplier discrepancy issues at the end of the year.
......
.1.42 .

139. (A) fast 141. (A) did

(B) faster (B) have done
(C) fastest (C) had done
(D) faster than (D) were doing

140. (A) remember 142. (A) Thank you for returning these promptly.
(B) remove (B) Suppliers should contact me personally.
(C) remind (C) Hoping to hear from you soon.
(D) remit (D) Your cooperation is appreciated.

400 PRACTICE TESTS

Questions 143-146 refer to the following notice.

Legal Requirements for Notice Periods

The Employment Rights Act states that both the employer and the employee are
legally J4~ to a minimum period of notice before an employee leaves a company or
organization. Contracts should therefore be compliant with these laws.
The minimum notice period is:
One week for employees who have been with your company or organization for more than
a month, but less than two years
Two weeks for employees who have been with your company or organization for longer
than two years
The period of notice required then increases by one week for each year the employee
......JA.4......., up to a maximum of 12 weeks.

Employment contracts can be ended for many reasons: resignation, dismissal, redundancy,
or retirement 1.4!;.

Please note that these rules do not apply to retiring employees who are older than the
retirement age. In addition, forfixed term contracts no notice need be given.

146 an employee without giving the legally-required notice period could result in a
claim for wrongful dismissal. Only in cases of gross misconduct can dismissal without notice
be justified.

143. (A) authorized 145. (A) It is unusual to encounter problems.

(B) enabled (B) Many older workers want flexible hours.
(C) entitled (C) Notice should always be given in writing.
(0) allowed (0) Some employees prefer to retire early.

144. (A) was working 146. (A) Terminating

(B) has worked (B) Terminate
(C) is worked (C) Terminated
(0) had been working (0) Termination

ICJ.I')~'I.'I:I#I@I*,.:mC1:

PRACTICE TEST 2 401

 Part 7
Directions: Read the texts. You willnotice that each text is followed by several questions. For each
question, decide which of the four answer choices: (A). (B), (C), or (0), best answers the question. Then
mark your answer on the Answer Sheet.

Questions 147-148 refer to the following article.

Keep your Money Safe Online

These days, more and more people are making purchases online. As a result, there is a lot of financial
information Hoating around out there on the internet. So, ii you're not doing so already, you need to
take measures to protect yourself.
One mle that is often quoted is to never use the same password twice. The problem with this
rule is that it can be very difficult to remember many different online passwords. One solution is to
simplify things by using vaIiations on the same theme. For example, you could choose passwords
that are all the names of streets where you have lived, countries you have visited, your favoIite
animals, the colors of the rainbow, and so on. Adding numbers to the ends of the words will provide
even greater password security.
Experts also warn that consumers should never write down passwords. That is,of course, generally
tme. However, forgetting a password can cause a great deal of inconvenience. It can be safe to note
your passwords, as long as you disguise them in some way. Add a few extra letters and numbers at
the beginning and end, or"hide" them in a note to an imaginary fIiend. If you do write down your
passwords, then YOll should definitely remember to aiways keep them separate from the accounts
they relate to. Following a few simple mles can help you to keep access to your money safe and
secure.

147. Who is this article intended for? 148. What is implied about the use of passwords
(A) Online shoppers for online security?
(B) Security experts (A) Many passwords look alike.
(C) Website developers (B) Passwords must be kept secure.
(0) Software engineers (C) Some passwords are easy to copy.
(0) It can be hard to think of new passwords.

402 PRACTICE TESTS

Questions 149-150 refer to the following text message chain.

149.At 11:22 A.M., what does Ms. Blane mean 150. What will Ms. Blane most likely do next?
when she writes, "I don't see why not"? (A) Deliver some paperwork
(A) She does not understand the reasons. (B) See Mr. Crawley in her office
(B) She dislikes the new schedule. (C) Contact Mr. Benson
(C) She is agreeing to a change of plan. (D) Arrive at her destination
(D) She wants to clarify some points.

PRACTICE TEST 2 403

 Questions 151-153 refer to the following e-mail.

E-mail
D
From: I [email protected]
To: I Undisclosed recipients

Date: I Nov. 11
Subject: I Feedback session

Hello All,
Sorry it's a bit late, but I'm just e-mailing to confirm that the "My Life, My Choice" Web site launch is
arranged for Wednesday the 17th. ----[1]----
As for the final feedback session, please come to City Hall at 10:30 tomorrow. I have booked
Training Room 4 in that building, because it has around ten computers we can use to check the
new Web site. I will make sure that doughnuts and coffee are there to help us all think creatively! We
will try to finish by noon.
Unfortunately, we do not have any designated visitor parking. If you are driving, you can try to park
on East Street (see the attached map). ----[2J---- There should be plenty of spaces so hopefully it
won't be too difficult for anyone. We will naturally reimburse travel expenses.
For those of you who are unable to make the session tomorrow, please send your feedback either
bye-mailing myself or Katja Weitz ([email protected]). Alternatively, you can use the
feedback form that I'm attaching. ----[3)---- Please let us have any feedback by November 15.
Your views are very important. Thank you again for all the ideas, time, and effort you have put
into helping with the development of our new Web site. As members of the public, and users of
Carlington City Hall services, your suggestions have been invaluable in making our new Web site
more attractive and accessible. -----[4]----
Looking forward to seeing those that can make it tomorrow.
Best regards,
Nancy Henshaw
Strategic Development Manager

151. Who is Ms. Henshaw writing this e-mail to? 153, When will the feedback session take place?
(A) Workers at City Hall (A) On November 11
(B) Computer trainers (B) On November 12
(C) A group of local citizens (C) On November 15
(D) The Strategic Development department (D) On November 17

152.ln which position marked [1], [2], [3], and [4]

does the following sentence best belong?
"We hope you like the difference!"
(A) [1]
(B) [2)
(C) [3]
(D) [4]

404 PRACTICE TESTS

Questions 154-156 refer to the following information.

21st Century Employment Trends

Women in Work
This table shows popular full-time occupations for women in the US, with median
weekly earnings by industry sector.

(in thousands)
Women's
Total median
Total employed usual weekly
employed (men and Percent earnings
Occupation (women) women) women $
Secretaries and administrative assistants 2941 3014 97.5 667
Registered nurses 2527 2859 88.3 1143
Elementary and middle school teachers 2273 2827 80.4 982
Cashiers 2280 3157 72.2 386
Customer service representatives 1213 1873 64.8 598
Maids and cleaners 1267 1416 89.4 396
Childcare workers 1141 1238 92.1 412
Managers 1093 2817 38.8 1176
Accountants 979 1609 60.8 987
Teacher assistants 884 966 91.5 505

154. According to the table, in which occupation 156. Which of the following statements is true?
are women the least well-paid? (A) Elementary and middle school teachers
(A) Cashiers have the highest salaries.
(8) Maids and cleaners (8) Three quarters of customer service
(C) Childcare workers representatives are women.
(0) Teacher assistants (C) Female registered nurses earn almost the
same as female managers.
155. Which of these occupations has the lowest
(0) There are more female childcare workers
percentage of women?
than female secretaries.
(A) Accountants
(8) Customer service representatives
(C) Registered nurses
(0) Managers

,ij••• ,@••••• :i.@lij.#/4CJ:

PRACTICE TEST 2 405

 Questions 157-158 refer to the following advertisement.

F1Translation Services
BUilDING BRIDGES BETWEEN YOU AND YOUR CUSTOMERS

In international business, it is vital to make sure you get your point across. So for reliable
translation support, use the professionals. Fl Translation Services is a premier translation
company \,ith more than 15 years' experience in professional translation.

If you need to deliver accurate, locally relevant and culturally connected products in any market,
we can help. No matter where your clients are, or what language they speak, we will help you to
succeed in global businesses.

We have a proven track record in legal, financial, medical, engineering, manufacturing, and
technical fields. Many of our clients are leading Fortune 500 companies operating worldwide.

Fl provides:
- high-quality, reliable seIVice
- accurate translation
- speedy delivery
- competitive rates
- personal seIVice

We have a world-class team of language experts from all corners of the globe. Call for information
about our executive"premium"seIVice, which guarantees your documents translated and returned
within 24 hours. Contact FlTranslation Services - the only translation seIViceyou'll ever need.
Call 1-888-344-8112 or visit www.Fl-lranslation-services.com.

157. What can be inferred about FlTranslation 158. Which of these claims is NOT made in the
Services? advertisement?
(A) Their low prices mean they are very (A) Clients include many top international
successful. companies.
(B) They translate many different types of (B) Alltranslators are fully qualified
documents. professionals.
(C) They do not lranslate documents for (C) Documents can be translated into any
private individuals. language.
(D) Many government departments use their (D) Translations can be made within a single
services. day.

406 PRACTICE TESTS

Questions 159-161 refer to the following letter.

Mr. Prabhakar Shinde

Human Resources Manager
Weston Shipping Ltd.
735 Strand Road
Mumbai 140 105 India September 25

Dear Mr. Shinde:

It is with great regret that I am writing to infonn you of my decision to resign from Weston
Shipping Ltd. I intend to leave my current position as Shift Supervisor at the Mumbai branch at the
end of next month. In accordance with my contractual obligations, my last day will be Oct 31.
I have greatly enjoyed my time ,,;th Weston Shipping Ltd. In the three years I have worked here, I
believe I have made a significant contribution to the company. However, I now feel that in order to
achieve my career objectives, I need to move on to a fresh challenge.
I would like to express my sincere appreciation for all the support you have given me during my
time with the company. I especially value the training opportunities I have had while working here,
which have allowed me to obtain a higher level of professional qualifications. The opportunities for
growth you have provided me during my time here will prove useful in my next job as Operations
Manager with Asia Malitime. Before I move on, I will do my best to ensure a smooth handover of
my current projects and responsibilities.
I hope you can understand the reasons for my decision. I wish you, and Weston Shipping Ltd.,
every success in the future.
Yours sincerely,
Ral1moVla CheVlCj
Raymond Cheng
Shift Supervisor

159. Why is Mr.Cheng leaving Weston Shipping 161. The word "handover" in paragraph 3,
Ltd.? line 5, is closest in meaning to
(A) He has found a better job elsewhere. (A) conclusion
(8) He wants more professional support. (8) report
(C) He has reached the end of his contract. (C) transfer
(0) He wants greater training opportunities. (0) supply

160. What can be inferred about Mr.Cheng?

(A) He does not get along with Mr.Shinde.
(8) He has played a big part in Weston
Shipping Ltd.'s success.
(C) He intends to leave the region shortly.
(0) He is better qualified now than he was
three years ago.

ICi.I.j~.j.'.:I:[email protected]'4CJ:

PRACTICE TEST 2 407

 Questions 162-165 refer to the following memo.

To: All Staff

From: Nigel McGuiness
Subject: Cost-cutting

As you all know, in these difficult economic times the company is making every effort to save money
wherever we can. As a result, it has been decided that we wiil no longer employ an outside cleaning
agency. We have therefore canceled our contract with Avon Cleaning Services, effective immediately.
From now on, it is up to all of us to keep our own work areas and offices clean.

To help with this, one green recycling bin has been ordered for each office. These will be delivered next
week, and placed in a corner. Please make sure that all recyclable trash is placed in this bin.

Someone from each office needs to be responsible for taking out the trash every collection day
(Wednesday for recyclable and Friday for regular trash). Other people can take turns vacuuming and
dusting (preferably on Fridays, late in the afternoon). Appropriate equipment, cleaning products, etc. will
be kept in the large storage cabinet behind the reception desk. Department supervisors will draw up a
schedule.

This measure will obviously save us money (around $2,300 per month). We also suspect that the
company will end up throwing away less trash, and so this will help us meet our "corporate social
responsibility" goal of reducing the waste we generate.

Thank you for your cooperation.

162. What is the main purpose of this memo? 164. Who will carry out the tasks?
(A) To announce the arrival of recycling bins (A) The reception staff
(B) To inform employees of extra (B) Department supervisors
responsibilities (C) All company employees
(C) To encourage workers to reduce waste (D) One person from each office
(D) To introduce a different cleaning agency
165. The word "measure" in paragraph 4, line 1, is
163. What is NOT mentioned as a benefit of the closest in meaning to
new system? (A) decision
(A) It will save money. (B) result
(B) It will reduce waste. (C) action
(C) It will promote recycling. (D) proposal
(D) It will be easy to manage.

408 PRACTICE TESTS

Questions 166-168 refer to the following letter.

Mountain Business Solutions

387 Broadway
Suite 12
Denver, CO 80982
Mr. Adam Curran
Brancaster Academy
162 Bannock Street
Denver, CO 80904 January 7

Dear Mr. Curran

Your Lim/x 0400 Pro Copy Machille is 110W protected by MOlllltain Business Soilltiolls.

Welcome to Mountain Business Solutions, the specialists in office equipment and appliance insurance,
providing protection against unexpected repair costs.
----(1)---- Your policy number is GTY 009630227. Please keep this number safe, as you will need to
mention it ifit becomes necessary to call for assistance. ----[2]----Please read the accompanying
Extended Warranty and make sure that you fully understand the terms and conditions of your insurance
plan. To make a claim at any time, just follow the instructions in this document. ----[3]----
As a Mountain Business Solutions customer, you can also call our friendly customer service department,
free of charge. If you have any queries about your policy, do not hesitate to call us during office hours at
1-800-473-8833. All calls are answered within ten seconds. Remember, we are here to help.
You are in good hands with Mountain Business Solutions. ----[4)----

Kenneth t;'(lI1son
Kenneth Gimson
Sales Director, Mountain Business Solutions

P.S. Did you know that we can protect all your company's equipment against theft, accidental damage,
flooding and fire damage? Coverage is available for all office equipment under eight years old, and is
normally renewable for the useful life of the device. Call to ask about our comprehensive office-contents
coverage.

166. What kind of company is Mountain Business 168. Why might Mr. Curran need his policy
Solutions? number?
(A) A manufacturer of business equipment (A) To order other products in the future
(B) An insurance company (B) To help pay any unexpected bills
(C) A debt collection agency (C) To ask for another quote from Mountain
(D) A computer repair specialist Business Solutions
(D) To quote if the copy machine breaks
167.ln which position marked [1]. [2]. [3]. and [4]
down
does the following sentence best belong?
"Your warranty is enclosed."
(A) [1]
(B) [2]
(C) [3]
(D) [4]

PRACTICE TEST 2 409

 Questions 169-171 refer to the following information.

Business Ethics Seminar

October 11-12
Atlanta International Business School

Suitable for professionals from any f,eid, th,s seminar in advance. Please allow 6-8 weeks for a refund. An
provides a comprehensive introduction to the subject administration fee of 150 U5D will apply.
of ethics in business. Participants explore t'1e topic
from a variety of angles. through in-depth analysis Travel:
from leading experts in ethics education. articles, case From the airport
studies. and computer simulation exercises. Participants Express Shuttle transportation is recommended. The
are encouraged to develop their own insights. This cost is I2 USD one way per person.
seminar is designed to help future business leaders A cab will take an estimated 15 minutes and cost
greatly increase their understanding of this topic. approximately 20 U5D one way.
Lee Meyer is Professor of Business Ethics at AIBS. By car
and a member of the Institute for Corporate Ethics. He Follow the signs to Downtown and get on East Street.
is the author of the hugely popular "Ethics in Business:' Take the overpass and follow to North Harbor Island.
and is well known for his regular appearances on radio AIBS International is adjacent to the Atlanta
and television. Pacific Hotel.

Fee: Accommodations:
AIBS Members $900. Non-members $1,395 The nearest hotel is the Atlanta Pacific. on Franklin
10% discount for bookings received before Street. AIBS has negotiated a preferential rate of $150
September II (double room. single occupancy) for delegates. Please
Refunds will be granted if written cancellation is quote code AP82 IX when making your booking.
received bye-mail or fax ONL~ and at least 30 days

169. Which of the following is NOT stated about 171. What should people do if they want to stay
Professor Meyer? overnight at the Atlanta Pacific hotel?
(A) He works at Atlanta International (A) Reserve a room within 30 days
Business School. (B) Make a reservation bye-mail or fax
(B) He has written a best-selling book on (C) Quote code AP821X when booking
business ethics. (0) Go there by Express Shuttle
(C) He is a famous media celebrity.
(0) He chairs an important professional
organization.

170. How much will non-members receive if they

cancel three weeks before the seminar?
(A) $0
(B) $150
(C) $900
(0) $1,245

410 PRACTICE TESTS

 Questions 172-175 refer to the following fax.

FAX ARMITAGE CHEMICALS, INC.

To: Julia West Time: 09:35
From: Curtis Elliot Date: April 17
Pages: 1 Subject: Ms. Fouroux

Dear Ms. West:

It was nice speaking to you just now. Thank you for appreciating that this can be a stressful
business. Your efforts to process Ms. Fouroux's application are much appreciated.

As requested. this fax is in further support of Ms. Fouroux's application for an H-1B visa. I can
confirm that she has been offered a temporary, full-time position at this company, and is due to
start work as a Junior Research Engineer in our facility in Columbus, Nebraska on the first of
next month. She has a Bachelor's Degree in Chemical Engineering, and applicable polyethylene
manufacturing experience. Her contract is for six months. However, we fully expect that she
will perform her duties satisfactorily and, assuming this is the case, she will then be offered a
permanent position.

Please be assured that this is a bona fide application. As her start date is quickly approaching,
I would be grateful if you could process this application without delay, so that Ms. Fouroux may
start work here as scheduled. I understand that all requirements have been met, and all necessary
documents have been sent. If you require any further information in support of this matter, please
get in touch with me directly.

Thank you once again for your thoroughness in processing Ms. Fouroux's application.
I Sincerely,
Cv..rtis E{{(ot
Curtis Elliot
Human Resources Manager
Armitage Chemicals

172. What is the main purpose of this fax? 174. What will probably happen to Ms. Fouroux in
(A) To make an offer of employment November?
(B) To support a visa to work in the United (A) She will be given a permanent job.
States (B) She will leave Nebraska.
(C) To confirm a job applicant's qualifications (C) She will be awarded a Master's degree.
(D) To thank Ms. Fouroux's employer (D) She will be promoted to Research Engineer.

173. Who most likely is Julia West? 175. What does Mr. Elliot hope Ms. West will do?
(A) Mr. Elliot's supervisor (A) Deal with the visa application quickly
(B) Ms. Fouroux's current employer (B) Send more detailed information
(C) A U.S. immigration official (C) Approve Ms. Fouroux's schedule
(D) An engineer at Armitage Chemicals (D) Provide further support

•••:I¥I@I#(f':ty@.
ICi.,.i~'I

PRACTICE TEST 2 411

 Questions 176-180 refer to the following two letters.

16202 Westridge Drive

Kansas City, KS 65190
Mrs. Brenda Timson
Global Gateway
164 East Second Street
Newton, KS 67341
February 17
Dear Mrs. Timson:
In response to your advertisement in Ocean Discovery Monthly for a Cruise Sales Consultant, I am enclosing
my resume and other supporting documents.
For the last three years I have worked as a Travel Advisor at Vernon's in Kansas City. I believe this has given
me the skills I need to fulfill the role of Cruise Sales Consultant. I am used to dealing with clients and
matching them to their ideal vacations. As well as booking package vacations, I also manage tailor-made
vacations, and regularly make bookings to destinations in Asia, Europe, and other locations worldwide.
[ have a Bachelor's Degree in Hospitality Management from Wichita College. As you will see from the
enclosed certificates, I am qualified in the use of the Worldplan, Viewdata and Galileo booking systems. [
have a passion for travel, and have first-hand experience of many popular destinations around the world.
I consider myself a self-motivated team player, and am proficient in English, written and oral. The letters
of recommendation I enclose attest to my abilities. I would welcome the chance to further my career with
Global Gateway.
Sincerely,
LOll.ise Almodovar
Louise Almodovar

March 2

Ms. Louise Almodovar

GLOBAL GATEWAY
164 East Second Street, Newton. KS 67341
•
16202Westridge Drive
Kansas City. KS 65190

Dear Ms. Almodovar:

Thank you for your interest in Global Gateway. and your recent application for the position of Cruise Sales
Consultant. I am pleased to inform you that you have been shortlisted and are invited to come in for an
interview on Friday.March 16.at 2:30 P.M. at our offices.

We will reimburse any transportation costs you may incur to attend the interview. so please bring any
original train or bus receipts with you when you come. Please also bring evidence of your academic
qualifications. and proof of your right to work in the US (if appropriate). I would be grateful if you could call
my personal assistant. Emma Cardew. at 45 1-2424 to confirm your attendance.

We look forward to meeting you.

Brenda Timson
Mrs. Brenda Timson
Recruitment Manager

412 PRACTICE TESTS

 176. What kind of company is Global Gateway? 179. What can be inferred from Mrs. Timson's
(A) A magazine publisher letter?
(B) A ship builder (A) She is unsure of Ms. Almodovar's
(C) An airline employment status.
(0) A travel agency (B) She will not be at the interview on March
16.
177. What did Ms. Almodovar fail to include in her
(C) She would prefer Ms. Almodovar to take
application?
the train.
(A) A resume
(0) She is impressed by Ms. Almodovar's
(B) A diploma
qualifications.
(C) Her professional qualifications
(0) Some references 180. What should Ms. Almodovar do next?
(A) Contact Global Gateway
178. Which of the following abilities does Ms.
(B) Send more documentation
Almodovar NOT mention in her letter?
(C) Prepare a shortlist
(A) She has good communication skills.
(0) Buy a bus ticket
(B) She works well with other people.
(C) She is experienced in customer service.
(0) She speaks several foreign languages.

ICi.I.j@'I"I:I#I~I:r.i'#klC1.

PRACTICE TEST 2 413

 Questions 181-185 refer to the following article and e-mail.

Science Park Aims for the Stars

by William Raynor

Coalport Science Park this week announced the completion of an ambitious program of expansion to the
site. Begun over a year ago, the work has cost nearly £3 million to complete. The park, which was first
opened in 2008, is home to a number of top international research companies. The park's Development
Director, Dr. Bill Townsend, spoke of the transformation, "Coalport Science Park has a world-class
reputation for innovation and excellence. We have built a state-of-the-art Research and Development
Center and a new science laboratory. We hope that these facilities will attract more leading companies
to the park." Dr. Townsend added that there are also three new office buildings, which double the office
accommodations for academics and businesses.
However, the project is not without its opponents. Some sources say the latest phase of development
cost almost £1 million more than originally planned. In addition, there are doubts that the changes will be
enough to turn around the fortunes of the ailing development. In recent months, declining profits among
the high tech sector has resulted in job losses for over 60 workers at the park, leading to concerns about
its long-term future.

o E-mail

From: I I [email protected]

To: I [email protected]
Date: I April 18 I
Subject: I ~====================================~
I Your recent article on Coalport Science Park
I

Dear Mr. Raynor,

I was extremely disappointed to read so many inaccuracies in your article about Coalport Science
Park, published in this month's edition of Business Monthly.
During your visit here, and in our subsequent interview by phone, I made every effort to answer
all your questions clearly and in detail. The cost of the recent development actually came to
£2,750,000. Although true that this is higher than the original estimate of £2.3 million, it is clearly
well below the figure given by your "sources." What's more, the job losses you mention relate only
to one company, NIC Technologies. They have relocated their manufacturing plant to China as part
of their global restructuring program. This does not mean they are reducing their stake in the park.
Quite the contrary, they intend to hire more than 80 personnel over the coming months as they
expand their Research facility here.
We are ~ot an "ailing development." I would appreciate it if you could print a correction along the
lines noied above in your next issue.
,

Sincerely,
Dr. Bill Townsend
Development Director, Coalport Science Park

414 PRACTICE TESTS

I
181. What is the main purpose of the article? 184. How much did the Coalport Science Park
(A) To promote a science park expansion cost?
(8) To announce job losses (A) £1 million
(C) To advertise new office space (8) £2.3 million
(D) To report on a major development (C) £2.75 million
(D) £3 million
182. What can be inferred from Dr. Townsend's
e-mail? 185. Which of these statements about NIC
(A) He is not happy with Mr. Raynor's article. Technologies is true?
(8) Coalport Science Park is in financial (A) They plan to close their facility at
difficulty. Coalport Science Park.
(C) He is employed by NIC Technologies. (8) They will soon employ more workers than
(D) He is worried about the future of the park. they had before.
(C) They manufacture all their products in
183. In the e-mail, the word "stake" in paragraph 2,
China now.
line 6, is closest in meaning to
(D) They have been hit by poor profits in the
(A) trust
high tech sector.
(8) interest
(C) potential
(D) investment

'ij••• i@I •• i.;I#I@I*'IWC1:

PRACTICE TEST 2 415

 Questions 186-190 refer to the following Web page, manual, and text message chain.

Table of contents
Chapter ~ Page number,

1 Introduction to food safety 3

2 Food safety legislation 5
3 Foodborne illnesses 9
4 Chemical hazards 11
5 Physical hazards 13
6 Allergens 14
7 Microorganisms, bacteria, and potentially hazardous foods 16
8 Temperature and safety 19
9 Food storage 29
10 Cross-contamination 33
11 Equipment care 35
12 Personal hygiene 38
13 Cleaning and sanitizing 43
14 Pest control 46
15 Food safety management 49
16 Appendices 55

416 PRACTICE TESTS

Jim 09:05 A.M.

Hello, Jim the plumber here. I'll be with you very shortly. Am just driving down
Cleveland Avenue. Satnav down. Where exactly are you?
Stefan 09:06 A.M.

Drive almost the full length of Cleveland Avenue. You'll see the Green Flag Garage
and Tire Center on y'our left. Take the next left after that - we're about 500 y'ards along.
Jim 09:07 A.M.

Thanks. How about parking?

Stefan 09:08 A.M.

On the street outside. It's not too busy right now. We're next to the Day and
Night SUp'ermarket.
---- 09:08
Jim A.M.

Thanks. Almost there. See you in a few minutes.

186. Why are the businesses mentioned in the 189. What is the purpose of Jim's text message?
Web page closed? (A) To request directions
(A) Insufficient cleaning staff (B) To introduce himself
(B) Lack of hot water (C) To apologize for a delay
(C) Health code violations (0) To reserve a parking bay
(0) Out-of-date permit
190. Where is Jim most likely traveling to?
187. Which chapter in the manual would the owner (A) Grant Avenue
of The Healthy Cook be particularly advised (B) Main Street
to read? (C) Lakeshore Blvd
(A) Chapter 4 (0) Wendell Street
(B) Chapter 6
(C) Chapter 8
(0) Chapter 14

188. Which topic is NOT discussed in the manual?

(A) Site security
(B) Handwashing
(C) Refrigeration
(0) Food poisoning

IM.I.) ~'I'
Ii: 1::W~ lij.:tin,:

PRACTICE TEST 2 417

 Questions 191-195 refer to the following notice, and e-mails.

Joi •.•US for the 5th A•.••.•ual Hallowee •.•Fu•.•Ru•.•

saturday October 30th
10:00 A.M.
Race starts at Washington Park
Put on your running shoes and your Halloween costume
(if you're brave enough!).
There will be prizes for the top three finishers,
and for the three best costumes
* 1O-mile entry fee $15
* 5-mile entry fee $10
* Chitdrens run/walk/toddle entry fee $1

To sign up to run please visit the Web site halloweenfunruns.com.

Book by August 31st and get a 10% early bird discount off the entry fee.

Date: August 25
To: All staff
From: Leonie Bartlett
Subject: Annual fun run sponsorship

Dear all,

I registered earlier today for the five-mile Halloween Fun Run that will be taking place at the
end of October. I'm running to help a charity called Kids Are All Right, which sends books to
children's hospitals and orphanages in the developing world. It's a very worthy charity, so
please support me by sponsoring me. If you have any ideas for a suitable costume I can wear,
or if you have a costume at home that I could borrow, please let me know.

Thank you all in advance.

Leonie

418 PRACTICE TESTS

 Date: August 26
To: Leonie Bartlett
From: Kim Wyrko
Subject: Re: Annual fun run sponsorship

Dear Leonie,

Well done on signing up for the fun run. Where do you get your energy? You put me to shame!
I'll be happy to sponsor you for $3 a mile. I'll be back from the Milan conference that day, so will
pay you Monday - if you make it @

Good luck!

Kim

P.S. I wish I could think of an original idea for your costume, but I can't!

191. What is NOT suggested about the Fun Run? 194. Why is Kim not taking part in the event?
(A) It has been held before. (A) She cannot think of a costume to wear.
(8) It is a themed run. (8) She forgot to register in time.
(C) It is for adults only. (C) She does not have the energy.
(D) Dress-up is optional. (D) She will be away on business.

192. What is indicated about Leonie? 195. How much will Kim give Leonie if she
(A) She paid $9 to enter the event. completes the fun run?
(8) She will take part with a friend. (A) $3
(C) This is her first Halloween Fun Run. (8) $10
(D) She supports many charities. (C) $15
(D) $30
193. What type of work is Leonie's charity
involved in?
(A) International development
(8) The promotion of literacy
(C) Illness and disability
(D) Children's safety

lijeX.JkiC.I.:i:tkl*liWCJ:

PRACTICE TEST 2 419

 Questions 196-200 refer to the following e-mail, schedule, and memo.

From: Richard Etherington <[email protected]>

To: Professor Olaf Johansson <[email protected]>
Subject: Inter-Continental Exchange Program
Date: November 12

Dear Professor Johansson,

I received your contact details from Dr. William Booth, Director of the Inter-Continental Exchange
Program at your university. I am writing to ask you about the possibility of visiting your faculty for
a few days in February nex1 year as part of an academic staff exchange within the Program.
I am Senior Lecturer in the Department of English Literature in Bradford University, England. I specialize
in 19th-century literature - you may know my latest book, which was published in June, "Frankenstein,
Dracula, and the Victorian Horror Novel". However, I also teach the poetry and literature of other periods.
I could offer your students lectures on any aspect of English literature. I will be speaking at a conference
in San Jose on Monday, February 17, and would like, if possible, to come to you for the rest of
that week.
I look forward to hearing from you.

Sincerely,
Richard Etherington, Ph.D
Senior Lecturer, Department of English Literature
Bradford University

420 PRACTICE TESTS

/
 Date: November 27 MEMO
From: Professor Olaf Johansson
To: Teaching staff, English Faculty
Subject: Dr. Richard Etherington

Dear all,
Dr. Richard Etherington of Bradford University would like to come and teach in this department for a
few days in February of next year, as a participant in the Inter-Continental Exchange Program.

As you know, normally I refuse such requests as a new, short-term teacher can be disruptive for the
students. Also, Dr. Etherington's specialty - the Victorian horror novel - is not taught as a separate
subject here. However, I am aware that Dr. Fernandez, who is our Victorian and 19th-century specialist.
will be away on a financial and administrative training course for the week beginning February 17. It
might be useful if Dr. Etherington covered Dr. Fernandez's classes during that week; her students would
then not lose out on tuition.

If Dr. Etherington comes, I would like to ensure that he is made to feel welcome. If any of you would be
happy to allow him to sit in on your classes, then I'm sure he would appreciate that. I will invite him out
to dinner one evening, and if any of you could offer him hospitality too. I'm sure he wouid like that.

Thank you for your co-operation in this matter.

Regards,
Olaf Johansson
Head of English Faculty. University of Southern Sacramento

196. What can be inferred about Dr. Etherington? 199. Whose classes would Dr. Etherington also be
(A) He is a United Kingdom national. competent to teach?
(B) He often speaks at conferences. (A) Professor Johansson
(C) He is the author of more than one book. (B) Dr. Durkin
(D) He was recommended by Dr. Booth. (C) Dr. Latimer
(D) Dr. Simm
197. What would Professor Johansson like his
staff to do? 200. Why will Professor Johansson most likely
(A) Receive training in financial management approve Dr. Etherington's request?
(B) Provide cover for an absent colleague (A) The two men are personal friends.
(C) Offer accommodation to an overseas (B) The timing of the visit is convenient.
lecturer (C) He wants to go to England in return.
(D) Allow a visiting lecturer to attend their (D) Dr. Booth has asked him to agree.
classes

198. How many classes will Dr. Etherington

teach while at the University of Southern
Sacramento?
(A) 2
(B) 4
(C) 5
(D) 7

This is the end of the test. If you finish with time to spare, you may go back to Parts 5, 6, and 7 to
check your answers.
PRACTICE TEST 2 421
 Pass the TOEIC@ Test
Introductory Course

Miles Craven

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Giam Me - T6ng Bien t~p
Dinh Thi Thanh ThUy

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Ebook: www.sachweb.vn

Th\fChi~n lien ket:

Cang ty TNHH Nhan Tri Vi~t
83' Td.n Blnh Xu, P. Nguyen Cli Trinh, Qu~n 1
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~ 38379344 Fax: 38302417
www.nhantriviet.com

In 1.000 cu6n khO 21 x 27,5cm t~i Cong ty TNHH MTV ITAXA - 126 Nguyen Thj Minh Khai - Qu~n 3
TP. H6 Chi Minh. XNDKXB so': 4064-2019/CXBIPH/11-320trHTPHCM. QDXB so': 1189/QD-THTPHCM-2019
ngay 22-10-2019. ISBN: 978-604-58-9874-1. In xong va n(Jp Iw chi~u quy 1-2020.
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thu thuong m<;1itieng Anh •
(11) Cac thi trong tieng Anh

• (12) NhCJng16ithuang gaP trang tieng Anh

PONS GENERAL REFERENCE GENERAL REfERENCE

TRILINGUAL
Trilingual Visual Dictionary VISUAL DICTIONARY
Vi etnamese- Engl ish -Ch i nese Vietnamese

Bandich tieng Vi$t

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dliQC sap xep thea ch0 de gan lien voi cac Iinh vt,lc quan trong trang cuoc song.

~ Thong qua nhOng hinh anh sinh dong. b,m se co them hung thu va dong It,lc trang qua trinh
hoc. nhb do b,m thuQc W nhanh va nM W lau han.

~ Tat ca cac W vt,lng deu co phan phien am de giup b,m phiit am chinh xac.

~ Muc Cac cach diEmd;;!t COban trang bj cha b,m nhOng mau cau quan trong nhat, kern thea do
la danh muc khaang 2.000 dQng W de he trQ b;;!ndilt cau.

> Bang chi muc 6 cuoi W dien giup b;;!ntra tim W vt,lng mot cach nhanh chong.

~ Day la tai lieu phu hQp voi ca nglibi mol bat dau hoc nga;;!i ngO (trinh do A1) Ian nglibi 6 trinh
do caa han (B2).

Gldl thieu sach

_ GE"IIUl unU"I([ _ GINf.U UUlENCf

.•• GENEtAl UfHfNC(

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