REVISION 2

PART 1: LISTENING
Exercise 1: Listen to the conversation and answer each question with NO MORE THAN
TWO WORDS and/or A NUMBER
1. What does the customer think happen to the headphones?
2. What is the model number of the headphones?
3. What does the customer need to do with the phone before pairing? (one-word answer is
required)
4. How long should the customer press the button? (write a number and a word for this question)
5. Which application does the customer have to launch? (one-word answer is required)
Exercise 2: Listen to a man talking about how to install Windows 8 from Windows 7 and
complete the table with NO MORE THAN THREE WORDS and/or A NUMBER
How to install Window 8 from Window 7
Step 1- Starting Set-up First, insert (1)______ into your computer => go to
“computer” => double click on DVD drive => click “install
now” and wait for setup to start.
Step 2- Starting the Installation Click on (2) ______ when asked whether you want to go
online or get updates => select the (3) _____ => accept the
license terms => click “upgrade” to Window 8 => wait for
some time for the computer to upgrade.
Step 3- Waiting for the install After the computer (4) ______, select “Window 8” operating
system => wait for the install.
Step 4- Personalizing Window 8 Personalize Window 8 by choosing the (5) ______ for the
operating system => click “next” => select “Use express
setting” => wait for the installation to continue => finish the
installation.

PART 2: READING
Exercise 3: Read the passage and answer each question with NO MORE THAN THREE
WORDS and/ or A NUMBER
What does Technical Support (Tech Support) mean?
Technical support (tech support) refers to a range services companies provide to their
customers for products such as software, mobile phones, printers, and other electronic,
mechanical or electromechanical products. Technical support services usually focus on solving
common problems rather than providing training on how to use the product.
Technical support is usually delivered over telephone, via email, over chat (IM) or using special
software or software extensions that the user can employ to directly contact tech support.
Technical support representatives are very familiar with the ins and outs of the products for
which they provide support. If there is a problem that cannot be solved by the tech support, it is
escalated to the development team and logged as a bug that should be fixed by a future product
update or the next product iteration.
There are a few key types of technical support:
Time and Material: This type of support is common in the tech industry. Also known as "break-
fix" IT support, the payment of the materials and technician service charge falls upon the
customer for a pre-negotiated rate.
Managed Services: This is usually given to large-scale customers rather than individual
consumers. A list of well-defined services and performance indicators are provided to the
customer on an ongoing basis for a fixed rate, which is agreed upon on contract. Services
provided could be 24/7 monitoring of servers, 24/7 help desk and the like. This may include on-
site visits when problems cannot be solved remotely.
Block Hours: This is a prepaid support system where the customer pays for a certain amount of
time, which can be used per month or per year. This allows customers to use the hours flexibly
without the hassle of paper work or multiple bills.
1. What is the main purpose of the support provided by service providers?
2. Who will be informed of unresolvable errors to address them in the next version of a product?
3. How many types of technical support are mentioned in the passage?
4. What is another name for Time and Material support?
5. Which type of support is intended for businesses rather than personal customers?
Exercise 4: Read the text about computer maintenance and complete the summary with
NO MORE THAN THREE WORDS and/or A NUMBER

COMPUTER MAINTENANCE

Computer maintenance keeps your computer working in good shape and contributes to keeping
computer troubles at bay. Typical computer maintenance tasks include:

Back Up Your Files

One of the most stressful experiences for a computer user is data loss, which means that parts
of a database can no longer be retrieved. Your best insurance policy is to create a backup of
your files. You can burn a CD or DVD with your most critical files, copy your files to an external
hard disk drive or use an online backup service. Whatever strategy you use, just make sure to
create a backup copy of your files on a regular basis.

Use Antivirus Software

Antivirus software helps to protect a computer system from viruses and other harmful programs.
As the first line of defense, antivirus software prevents viruses from getting into your computer
system. Antivirus software scans your online activity to make sure you are not downloading
infected files. Antivirus software also helps to detect and remove viruses from your computer
system if you get infected. Running antivirus software and keeping it up to date is one of the
most important things you can do as part of computer maintenance.

Install Software Updates

A software update provides minor software enhancements. This typically means that you have
to download a file that installs these updates. Most updates are related to security issues and
bug fixes. The effects of an update may not be immediately visible to you, but behind the
scenes, the updates make your software run smoother. A software update is also called a patch
because it's 'patching' the software. Updates apply to both operating systems and application
software. Most software applications have built-in settings that check for the availability of
updates. This is why you may get regular notices on your computer asking if you want to install
updates.

Use Disk Tools

Disk tools include a range of different tools to manage hard disk drives and other storage
devices. These are important because a hard disk drive failure can have disastrous
consequences, including losing all your data. In addition, the speed at which data is transferred
to and from a hard disk drive is often a limiting factor in the overall speed of a computer system.
Keeping disks running securely and efficiently is an important part of overall computer
maintenance. Some of the recommended disk tools you should use on a regular basis are disk
cleaning and disk defragmentation. A disk cleaner removes any unnecessary files from your
hard disk drive. Running a disk cleanup utility identifies the files you may no longer need and
allows you to select the types of files you no longer want to keep. This will free up hard disk
space. A disk defragmenter re-organizes file fragments on a hard disk drive to increase
performance. Defragmentation should be done regularly as part of regular computer
maintenance.

Physical Cleaning

After a certain amount of use, computers will need some cleaning, like any other piece of
equipment. The keyboard, in particular, can collect dust, liquid, food and other particles. This
may cause the keyboard to not work properly. Other elements of your computer system may
also need cleaning once in a while, such as the mouse and the monitor.

Summary:

A computer needs to be maintained in order to keep working properly. (1) _______

maintenance tasks are mentioned in the text as typical tips to keep your computer work in good
shape. To prevent (2) _______, you should regularly back up your files by burning a CD or DVD,
copying files to an external hard disk drive or using an online backup service. Antivirus software
is a computer program used to stop viruses and (3) _______ from damaging your computer
system. Running antivirus software and keeping it up to date are two of the most important
things you can do to maintain your computer. Software updates provide minor software
enhancements, typically in the form of addressing security problems and (4) _______. Disk
tools include different tools to manage hard disk drives and other storage devices. A disk
cleaner frees up disk space by deleting any (5) _______ from your hard disk drive while a disk
defragmenter reorganizes file fragments on a hard disk drive to increase performance.
Computer equipment also needs (6) _______, in particular the keyboard.

Part 3: Writing: Choose the correct answer

1. Computer ethics/ be/ increasingly/ become/ important/ because of/ the rising/ number/
of/ cyber-crime issues./

A. Computer ethics are increasingly becoming important because of the rising number of
cyber-crime issues.
 B. Computer ethics is increasingly becoming important because of the rising number of
cyber-crime issues.
C. Computer ethics increasingly becomes important because of the rising number of cyber-
crime issues.
D. Computer ethics increasingly became important because of the rising number of cyber-
crime issues.

2. If/ you/ not calculate/ strengh/ weakness/ project/ development of software/ meaningless.

A. If you didn’t calculate the strengths and weaknesses of the project, development of
software will be meaningless.
B. If you not calculate the strengths and weaknesses of the project, development of
software would be meaningless.
C. If you don’t calculate the strengths and weaknesses of the project, development of
software would be meaningless.
D. If you don’t calculate the strengths and weaknesses of the project, development of
software will be meaningless.

3. You/ delete/ temporary files/ or/ no longer used files/ in order/ free up space/ hard drive.

A. You should delete the temporary files or no longer used files in order that free up space
on your hard drive..
B. You should deleted the temporary files or no longer used files in order to free up space
on your hard drive.
C. You should delete the temporary files or no longer used files in order to free up space on
your hard drive.
D. You should delete the temporary files or no longer used files in order free up space on
your hard drive.

4. optical drive / MacBook 13 / different / optical drive / Samsung Q320.

A. The optical drive of MacBook 13 is different from the optical drive of Samsung Q320.
B. The optical drive of MacBook 13 is different with the optical drive of Samsung Q320..
C. The optical drive of MacBook 13 is different on the optical drive of Samsung Q320.
D. The optical drive of MacBook 13 is different at the optical drive of Samsung Q320..

5. You/ use/ diagnostic software program/ I/ install/ your computer/ resolve/ similar problem.

A. You can be used the diagnostic software program that I have just installed on your
computer to resolve similar problems.
B. You can use the diagnostic software program that I have just installed on your computer
to resolve similar problems.
C. You can uses the diagnostic software program that I have just installed on your
computer to resolve similar problems.
D. You can use diagnostic software program that I have just installed on your computer to
resolve similar problems.