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Apple+eSim One+Sheet Final

Embedded SIM cards or "eSIM" allow customers to activate a mobile plan without a physical SIM card. eSIM provides a simpler activation experience by eliminating the need to mail out SIM cards. It enables immediate activation after purchase. Currently eSIM is available on certain Apple devices for Xfinity Mobile customers, but will expand to more iOS and Android devices. eSIM provides the benefits of faster activation and a more seamless experience for upgrading devices or starting new lines of service.

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209 views2 pages

Apple+eSim One+Sheet Final

Embedded SIM cards or "eSIM" allow customers to activate a mobile plan without a physical SIM card. eSIM provides a simpler activation experience by eliminating the need to mail out SIM cards. It enables immediate activation after purchase. Currently eSIM is available on certain Apple devices for Xfinity Mobile customers, but will expand to more iOS and Android devices. eSIM provides the benefits of faster activation and a more seamless experience for upgrading devices or starting new lines of service.

Uploaded by

Two States
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Enjoy ultimate freedom with eSIM

With the new eSIM option, Xfinity Mobile customers can enjoy even
more freedom to use their mobile how they want.

What is eSIM?

Embedded SIM cards or “eSIM” are digital SIM cards that allow customers to
activate a mobile plan without having to wait for and install a physical SIM,
known as a nanoSIM. An eSIM-only device does not have a physical SIM slot
for a customer to insert a SIM card, but some devices do have dual SIM
capability, meaning they can use both eSIM and nanoSIM cards.

Benefits of eSIM
Enabling eSIM is a much simpler and cost-effective
experience for Xfinity customers.

• eSIM eliminates the complicated logistics and


troubleshooting of managing nanoSIM cards,
which must be warehoused, then mailed to the
customers and Xfinity Mobile Retail stores

• eSIM BYODs can be activated the same moment


the line is sold since they can be downloaded and
eS
activ IM
installed immediately after purchase

ated
• An eSIM can be replaced just like a nanoSIM
if needed, but with less wait time

eSIM capable mobile devices


Currently eSIM is available to Xfinity Mobile
customers on certain Apple devices, but will be
accessible on other iOS and android devices soon.

1
Who can use eSIM?
eSIM is available for new and existing Xfinity Mobile customers looking to upgrade their phone
and/or mobile plan. Using the IMEI2* is the best way to verify if a phone is eSIM capable.

New line and New line BYOD


new phone customers A new or existing customer bringing
A new or existing customer buying their device to start a new line
a new device for a new line

Upgrading an existing Upgrading a customer


customers device to a BYOD
Existing customer upgrading a Existing customer upgrading their device with
device by buying from Xfinity Mobile a phone they brought (Apple, Best Buy, etc.)

FAQ

If a new customer brings in their dual SIM How can customers change their MDN
device that currently has a nanoSIM in it, (phone number) for a line of Xfinity Mobile?
what kind of SIM should they receive? Customers can contact the Mobile Center of
Check using the IMEI2 number if the device Excellence for support in changing their MDN.
is eSIM capable. If so, you can remove the
nanoSIM and the customer can proceed Why choose eSIM over nanoSIM?
through the eSIM activation process. It’s
recommended that customers use eSIM The eSIM eliminates the hassle of getting a
whenever possible for the best experience. physical SIM card. Customers won’t have to look
for a store or wait for their SIM to be delivered by
mail. It allows for faster activation so customers
What if a customer is not ready to complete can quickly experience the features and benefits
activation when they visit a store? of Xfinity Mobile.
All Xfinity Mobile eSIM activations generate
an email to the customer with instructions on
how they can activate their device when they
are ready.

With eSIM it has never been easier to


connect customers to more of what they love.

*IMEI2- International Mobile Equipment Identity. The second of two IMEI numbers on dual SIM devices, meaning it is eSIM capable.

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