BSBCRT511 – Develop critical thinking in others

Assessment Task 1
Question 2: Research critical and creative thinking.

Three models that would be relevant to critical and creative thinking would include:

1. Knowledge,
2. Comprehension, and
3. Application

Knowledge relates to instances of recalling of appropriate, previously learned

terminology/specific facts/ways and means of dealing with specifics (conventions, trends
and sequences, classifications and categories, criteria, methodology)/universals and
abstractions in a field (principles and generalizations, theories and structures). Secondly,
comprehension would be related to grasping or understanding the meaning of
informational materials. And, Finally, application relates to the use of previously learned
information in new and concrete situations to solve problems that have single or best
answers.

Accordingly, it can be noted that effective critical and creative thinking tend to have certain
characteristics and five of those would be:

1. Observation – Observation is one of the earliest critical thinking skills we learn as

children -- it's our ability to perceive and understand the world around us. Careful
observation includes our ability to document details, and to collect data through our
senses. Our observations will eventually lead to insight and a deeper understanding
of the world.
2. Curiosity – Curiosity is a core trait of many successful leaders. Being inherently
inquisitive and interested in the world and people around you is a hallmark of
leaders who are critical thinkers. Instead of taking everything at face value, a curious
person will wonder why something is the way it is. As we get older, it's easier to put
aside what may seem like childish curiosity. Curiosity forces you to keep an open
mind and propels you to gain deeper knowledge -- all of which are also fundamental
to being a lifelong learner.
3. Objectivity – Good critical thinkers are able to stay as objective as possible when
looking at information or a situation. They focus on facts, and on the scientific

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evaluation of the information at hand. Objective thinkers seek to keep their
emotions (and those of others) from affecting their judgment. However, it's
impossible for people to remain completely objective, because we're all shaped by
our points of view, our life experiences and our perspectives. Being aware of our
biases is the first step to being objective and looking at an issue dispassionately.
Once you're able to remove yourself from the situation, you can more thoroughly
analyse it.
4. Introspection – Introspection is the art of being aware of your thinking -- or, to put it
another way, thinking about how you think about things. Critical thinkers need
introspection so they're aware of their own degree of alertness and attentiveness, as
well as their biases. This is your ability to examine your inner-most thoughts, feelings
and sensations. Introspection is closely related to self-reflection, which gives you
insight into your emotional and mental state.
5. Analytical Thinking - The best analytical thinkers are also critical thinkers, and vice
versa. The ability to analyse information is key when looking at any almost anything,
whether it is a contract, report, business model or even a relationship. Analysing
information means to break information down to its component parts and evaluate
how well those parts function together and separately. Analysis relies on
observation; on gathering and evaluating evidence so you can come to a meaningful
conclusion. Analytical thinking begins with objectivity.

It can therefore be supported that Critical thinking is clear, reasonable, reflective thinking
focused on deciding what to believe or do. It means asking probing questions like "How do
we know?" or "Is this true in every case or just in this instance?" It involves being skeptical
and challenging assumptions rather than simply memorizing facts or blindly accepting what
you hear or read.

Imagine, for example, that you're reading a history textbook. You wonder who wrote it and
why, because you detect certain biases in the writing. You find that the author has a limited
scope of research focused only on a particular group within a population. In this case, your
critical thinking reveals that there are "other sides to the story."

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Who are critical thinkers, and what characteristics do they have in common? Critical
thinkers are usually curious and reflective people. They like to explore and probe new areas
and seek knowledge, clarification, and new solutions. They ask pertinent questions, evaluate
statements and arguments, and they distinguish between facts and opinion. They are also
willing to examine their own beliefs, possessing a manner of humility that allows them to
admit lack of knowledge or understanding when needed. They are open to changing their
mind. Perhaps most of all, they actively enjoy learning, and seeking new knowledge is a
lifelong pursuit.

Moreover, taking into consideration, the formal and informal organisational learning
environments and systems, it can be extended that Formal learning is learning that is
delivered "in a systematic intentional way". It's planned and guided by an instructor and it
usually occurs in a face-to-face setting or through an online learning platform, like an LMS. 
In a work environment, think of formal training in the context of compliance training or new
hire onboarding. These are training types that need structure, have deadlines, and there's a
definitive goal.  Informal learning is on the other end of the spectrum. It's unstructured,
often unintended, and it occurs outside of a conventional learning setting. Importantly, it's
self-directed, asynchronous, and has no real objectives, rather it just happens naturally. 
Within your business, it can happen whenever and wherever. For example, you could be
chatting with a co-worker and she mentions that she found a more efficient way to
automate a manual process that you can use too. Although it wasn't deliberate, you've still
learned something.

Accordingly, formal learning methods would include:

1. Face-to-face learning - A more traditional delivery method, but still ubiquitous,

formal learning takes place face-to-face or in a classroom-like setting. Popular as it
adds a level of immediate interactivity, face-to-face training like seminars, coaching,
and on-the-job training, does have its drawbacks though. It's expensive and time-
consuming to run, and your learners often have to miss full days of work to do the
training. 
2. Online Training - Done with the help of a learning management system, online
training delivery has become the new norm for businesses looking to deliver a

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formalized learning strategy. The big draw is that it's quick and easy. Learners just
have to log in to the LMS and take their training whenever they need to. There's no
missing work, no travel. There are also options with online training as you can offer a
blended learning model with ILT's and webinars and use social learning through
forums.  The holy grail functionality of an LMS is that it makes training easily
measurable. Say, for example, your business is delivering compliance training, that's
learning that needs to be formal. With an LMS, you can track and record every step
of the training to ensure your organization is compliant.

On the other hand, two informal learning methods would include:

1. Google Search
2. LMS (Learning Management System)

Thinking critically is more than just thinking clearly or rationally; it's about thinking
independently. It means formulating your own opinions and drawing your conclusions
regardless of outside influence. It's about the discipline of analysis and seeing the
connections between ideas, and being wide open to other viewpoints and opinions. Thus,
the best practice approaches for instructing teams and individuals in critical thinking would
be to:

- Begin with a question - Starting with a question is the most straightforward foray
into the subject. What do you want to explore and discuss? It shouldn't be a
question you can answer with a 'yes' or a 'no.' You want to develop essential
questions here, ones that inspire a quest for knowledge and problem-solving. They'll
support the development of critical thinking skills beautifully. When you pose your
question to students, encourage brainstorming. Write down possible answers on a
chalkboard or oversized pad as a student reference. Having open discussions with
students is a big part of defining the problem in Solution Fluency.
- Create a foundation - Students cannot think critically if they do not have the
information they need. Begin any exercise with a review of related data which
ensures they can recall facts pertinent to the topic. These may stem from things like:
 reading assignments and other homework,
 previous lessons or exercises,

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 a video or text
- Consult the Classics - Classical literary works are a perfect launch pad for exploring
great thinking. Use them for specific lessons on character motivation, plot
predictions, and themes.

Therefore, it can be argued that critical and creative thinking within a workplace is one of
the key aspects. Hence, two examples of how critical thinking can be applied in a workplace
would be through analytical thinking and good communication.

Analytical thinking relates to being able to properly analyse information is the most
important aspect of critical thinking. This implies gathering information and interpreting it,
but also skeptically evaluating data. When researching a work topic, analytical thinking helps
you separate the information that applies to your situation from that which doesn't.

Secondly, whether you use it for gathering information or convincing others that your
conclusions are correct, good communication is crucial in the critical thinking process.
Getting people to share their ideas and information with you and showing your critical
thinking are components of success. If you're making a work-related decision, proper
communication with your co-workers will help you gather the information you need to
make the right choice.

In light of the above, it can be highlighted that two of the main factors that a safe critical
and creative work environment would include relate to the company culture and the
working conditions. Company culture refers to the way a company and its employees
operate, including what effective communication looks like between different levels of staff,
employees' perspective of company leaders, the company's goals and what the organization
values. At the same time, working conditions include the formal terms under which staff
members are hired, such as the rate of pay, contract of employment and length of the
workday. It can also cover recreational activities and other initiatives to promote a healthy
workplace.

Question 3: Describe and analyse critical thinking in your chosen workplace

a. Provide an overview of your chosen organisation or work area’s objectives,

processes and resources.

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Worlducation is the company's name. It's a non-profit organisation that makes tablet
computers for elementary school kids. Along with the stylish and sturdy hardware, their
major emphasis is to produce software, content, and activities to better engage and teach
primary school kids. To reach a bigger target market, the primary operating procedure is to
expand the range of products and services available.

The company's aim is to see the world with zero percent illiteracy. The primary goal of every
business is to maximise profits, and as we all know, the employees of the company play a
critical part in achieving those goals. Customer satisfaction should always be prioritised;
thus, a high-performing staff and culture should be created. Employees' abilities are being
strengthened in order to improve the quality of their job. For changes in empowerment of
creativity and responsiveness, more money should be allocated to research and
development. The expansion of their workforce's diversity will continue.

b. Describe any legislative requirements related to critical thinking and your team as
well as the implicit and explicit organisational requirements (as outlined in the
organisational policies and procedures).

When it comes to the system and policies, all financing transactions must be approved by
the designated authorised person before they are carried out, as stated in the policy. Where
applicable, this policy should be read in combination with other particular financial policies.
This policy covers the use of company credit cards as well as suggestions for dealing with the
problem. As a result, each and every aspect of the business is stated in the business policy,
and if any of the rules are broken by any of the members, harsh measures are taken to
enforce the firm's code of conduct.

c. Analyse the organisational systems regarding critical thinking. To do this, assess

whether critical thinking is embedded in the organisation culture, identify systems
and processes already in place that support critical thinking and list any barriers to
critical and creative thinking.

Worlducation's cloud-based storage solution will be used to save documents. The most
serious flaw with this system is that if there is no internet connection, the activities will
cease to function because everything is dependent on it. Another restriction is that the

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firm's brand name is not as well established as it should be, despite the fact that it is a
developing organisation.

The following is a list of critical thinking abilities that employees must possess:

 The circumstance or problem must be identified.

 To do thorough study into the facts and figures.
 When it comes to recognising biases, the information obtained should be evaluated
exactly and properly.
 Later on, the likelihood of a future outcome is forecasted.
 As a result, the comparison is done towards the conclusion.
 Internal communication, social networking, and external communication policies will
all be employed in this environment.

Question 4: Plan to discuss critical and creative thinking with your team

The following are some of the questions that have been raised:

 What is this supplier's return policy?

 Is there a competitor to this provider, and has that competitor been considered?
 What are the supplier's delivery options?
 Has the Personal Property Securities Register (PPSR)undergone any changes?
 Has the supplier been subjected to a trade check?

Plan for teamwork:

 Begin by consider diversity

 Include all aspects of diversity in your consideration
 Enhance your recruitment strategy
 Appreciate and celebrate employee
 Provide opportunity for leadership development
 Develop your personal leadership skill
 Compare and evaluate your effort encourage inclusive behaviours in the workplace

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 Integrate inclusion into your company's entire purpose, vision, values, and
objectives. If one of your aims is to become an internationally known brand, for
example, you may teach your workers that a global mentality begins at work.
 Hold diversity and inclusion presentations and workshops on a regular basis in the
workplace.
 Employees from underrepresented groups should be encouraged to share their
experiences. HR executives might also invite subject matter experts to offer more in-
depth workshops on the issue on a regular basis.
 Make your own equal-opportunity and anti-discrimination policy.
 Celebrate events

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