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    Sofiane Sophiane
    This document outlines a product support program for installing new engine software on certain Caterpillar excavators, forest machines, motor graders, site prep tractors, wheel loaders, and wheel tractor-scrapers. The existing software can cause false error codes. The program provides new software parts to install via SIS Web. Dealers are instructed to claim 100% parts and labor reimbursement for installing the software update on eligible machines within specified age and operating hour ranges.

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    © All Rights Reserved
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    Flash Moteur

    Uploaded by

    Sofiane Sophiane
    52 views5 pages
    This document outlines a product support program for installing new engine software on certain Caterpillar excavators, forest machines, motor graders, site prep tractors, wheel loaders, and wheel tractor-scrapers. The existing software can cause false error codes. The program provides new software parts to install via SIS Web. Dealers are instructed to claim 100% parts and labor reimbursement for installing the software update on eligible machines within specified age and operating hour ranges.

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    This document outlines a product support program for installing new engine software on certain Caterpillar excavators, forest machines, motor graders, site prep tractors, wheel loaders, and wheel tractor-scrapers. The existing software can cause false error codes. The program provides new software parts to install via SIS Web. Dealers are instructed to claim 100% parts and labor reimbursement for installing the software update on eligible machines within specified age and operating hour ranges.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    52 views5 pages

    Flash Moteur

    Uploaded by

    Sofiane Sophiane
    This document outlines a product support program for installing new engine software on certain Caterpillar excavators, forest machines, motor graders, site prep tractors, wheel loaders, and wheel tractor-scrapers. The existing software can cause false error codes. The program provides new software parts to install via SIS Web. Dealers are instructed to claim 100% parts and labor reimbursement for installing the software update on eligible machines within specified age and operating hour ranges.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    06/03/2023 11:55 SIS 2.

    PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON


    2016/05/31 CERTAIN EXCAVATORS, FOREST MACHINES, MOTOR GRADERS, SITE PREP
    TRACTORS, WHEEL LOADERS, AND WHEEL TRACTOR-SCRAPERS (TEBE4593-00)

    SMCS - 1920
    PSP
    202 -0001
    TEBE4593-00

    3
    10: /03/0 AF4E
    5
    TE 5:25+ 6
    BE
    © 2 459 01:00 31May2016

    Cat 023 C 3
    e r
    Con illa terpi
    p a
    U-273
    A-211

    fide r: llar
    D-244
    O-239

    ntia Inc
     
    l YPROGRAM .
    PRODUCT SUPPORT
    ello SOFTWARE ON
    FOR

    Before/After
    INSTALLING NEW ENGINE
    w
    CERTAIN EXCAVATORS, FOREST
      
    MACHINES, MOTOR GRADERS, SITE PREP
       TRACTORS, WHEEL LOADERS, AND WHEEL
    TRACTOR-SCRAPERS

    1920 PS45091

    NOTE: Caterpillar’s obligations under this Service Letter are subject to,
    and shall not apply in contravention of, the laws, rules,
    regulations, directives, ordinances, orders, or statutes of the
    United States, or of any other applicable jurisdiction, without
    recourse or liability with respect to Caterpillar.

    NOTE: This Program must be administered either before or after failure.


    In either case the decision whether to apply the Program is made by
    the dealer. When reporting the repair, use "PS45091" as the Part
    Number and "7755" as the Group Number. If administered before
    failure, use "56" as the Warranty Claim Description Code and "T" as
    the SIMS Description code. If administered after failure, use "96"
    Caterpillar: Confidential Yellow
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    06/03/2023 11:55 SIS 2.0

    as the Warranty Claim Description Code, and "Z" as the SIMS


    Description Code.

    NOTE: The information supplied in this service letter may not be valid
    after the termination date of this program. Do not perform the work
    outlined in this Service Letter after the termination date without
    first contacting your Caterpillar product analyst.

    TERMINATION DATE
    31May2018

    PROBLEM
    The existing software can exhibit a FALSE trip -7 (Cylinder # Injector:
    Not Responding Properly) and E499 (Fuel Rail #1 Pressure Leak) codes on
    certain Excavators, Forest Machines, Motor Graders, Site Prep Tractors,
    Wheel Loaders, and Wheel Tractor-Scrapers.

    AFFECTED PRODUCT
    Model Identification Number
    12M 2 F9B00100-00220

    F9M00100-00481

    R9P00100-00199

    R9S00100-00360
    140M 2 M9D00200-00310, 500-1844

    M9G00200-00202

    M9J00200-00249, 400-952

    M9M00200

    R9G00100-00372

    R9M00100-00559
    160M 2 M9E00200-00213, 400-409

    M9K00200-00209, 400-425

    M9L00200

    M9T00200-00204

    R9L00100-00258

    R9T00100-00349
    2864C  SP400100-00112
    Caterpillar: Confidential Yellow
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    06/03/2023 11:55 SIS 2.0

    336E CMR00161-00389

    KED00198-00354
    336E H  HDW00146-00240
    336E HVG UHD RBS00171-00172
    OEM 
    336E L BMH00165-00204

    BZY00135-02673, 2676-2677

    DPX00113-00114

    FJH00151-01886

    GTJ00122-00200

    JRJ00201-00517

    TEG00161-00234

    YCE00191-00780

    YEP00124-00546
    336E L H GNY00123-00131

    JEA00132-00179

    RZA00169-00171, 173-1060
    336E L OEM DSZ00201-00203

    T3Z00201-00256
    336E L UHD PCE00211
    OEM 
    336E LN  TMZ00221-00439
    336E LN H  SSL00145-00183
    568  YJX00100-00140, 142
    568 LL  BRB00200-00386
    586C  SP500100-00117, 119-121
    627H  DBW00102-00348
    966K PBG00280-01246, 10001

    TFS00103-01450
    966K XE  NGX00101-00107, 201-441
    972K PEM00264-00947

    Z4W00109-00771

    PARTS NEEDED
    Qty Part Number Description

    1 5044786 SFWR GP-A1000 12M2


    1 5044806 SFWR GP-A1000 140M2

    1 5044869 SFWR GP-A1000 160M2


    Caterpillar: Confidential Yellow
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    06/03/2023 11:55 SIS 2.0

    1 5045033 SFWR GP-A1014 627H


    1 5045976 SFWR GP-A1000 336E
    / 568LL
    1 5045977 SFWR GP-A1000 336E-
    H

    1 5054232 SFWR GP-A1000 586C


    / 2864C

    1 5055845 SFWR GP-A1000 966K

    1 5055846 SFWR GP-A1000 966K


    XE

    1 5055849 SFWR GP-A1000 972K


    In order to allow equitable parts
    availability to all participating dealers,
    please limit your initial parts order to
    not exceed 10% of dealership population.
    This is an initial order recommendation
    only, and the ultimate responsibility for
    ordering the total number of parts needed
    to satisfy the program lies with the
    dealer.

    ACTION REQUIRED
    Install the new software or latest available within SIS Web. Refer to the
    applicable software list in the Parts Needed.

    SERVICE CLAIM ALLOWANCES


    Product Caterpillar Dealer Suggested Customer Suggested
    smu/age
    whichever Labor
    Parts % Labor Hrs% Parts % Labor Hrs% Parts %
    comes first Hrs%

    0-17000 hrs, 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%


    0-60 mo 

     NOTE: This is a 1.0-hour job

    PARTS DISPOSITION
    Handle the parts in accordance with your Warranty Bulletin on warranty
    parts handling.
     
     
      Caterpillar: Confidential Yellow
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    06/03/2023 11:55 SIS 2.0

    PSP-0001AF4E
    2023/03/06
    10:49:02+01:00
    TEBE45930001
    © 2023 Caterpillar Inc.
    Caterpillar:
    Confidential Yellow

    Caterpillar: Confidential Yellow


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