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Communication Skills Course Outline

This unit covers communication skills and is intended to last 40 hours. It includes outcomes such as meeting the communication needs of clients and colleagues, developing communication strategies, establishing and maintaining communication pathways, conducting interviews, facilitating group discussions, and representing an organization. The unit will address these outcomes through learning content and suggested assessment methods, with a focus on effective communication techniques. Suggested delivery methods include discussion, role playing, simulation, and practice by trainees. Recommended resources include computers, internet access, projectors, and phones.

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MATTHEW KIRARIT
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194 views3 pages

Communication Skills Course Outline

This unit covers communication skills and is intended to last 40 hours. It includes outcomes such as meeting the communication needs of clients and colleagues, developing communication strategies, establishing and maintaining communication pathways, conducting interviews, facilitating group discussions, and representing an organization. The unit will address these outcomes through learning content and suggested assessment methods, with a focus on effective communication techniques. Suggested delivery methods include discussion, role playing, simulation, and practice by trainees. Recommended resources include computers, internet access, projectors, and phones.

Uploaded by

MATTHEW KIRARIT
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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BASIC UNITS OF LEARNING 

COMMUNICATION SKILLS

UNIT CODE: HE/CU/TT/BC/01/6/A

Relationship to Occupational Standards


This unit addresses the unit of competency: Demonstrate communication skills

Duration of Unit: 40 hours

Unit Description
This unit covers the competencies required in meeting communication needs of clients and
colleagues and developing, establishing, maintaining communication pathways and
strategies. It also covers competencies for conducting interview, facilitating group discussion
and representing the organization in various forums.

Summary of Learning Outcomes


1. Meet communication needs of clients and colleagues
2. Develop communication strategies
3. Establish and maintain communication pathways
4. Promote use of communication strategies
5. Conduct interview
6. Facilitate group discussion
7. Represent the organization

Learning Outcomes, Content and Suggested Assessment Methods


Learning Outcome Content Suggested
Assessment Methods
1. Meet communication  Communication process  Interview
needs of clients and  Modes of communication  Written
colleagues  Medium of communication
 Effective communication
 Barriers to communication
 Flow of communication
 Sources of information
 Organizational policies
 Organization requirements for
written and electronic
communication methods
 Report writing
 Effective questioning techniques
(clarifying and probing)
 Workplace etiquette
 Ethical work practices in
handling communication
 Active listening
 Feedback
 Interpretation
 Flexibility in communication
 Types of communication
strategies
 Elements of communication
strategy
2. Develop  Dynamics of groups  Interview
communication  Styles of group leadership  Written
strategies  Openness and flexibility in
communication
 Communication skills relevant to
client groups
3. Establish and  Types of communication  Interview
maintain pathways  Written
communication
pathways
4. Promote use of  Application of elements of  Interview
communication communication strategies  Written
strategies  Effective communication
techniques
5. Conduct interview  Types of interview  Interview
 Establishing rapport  Written
 Facilitating resolution of issues
 Developing action plans
6. Facilitate group  Identification of communication  Interview
discussion needs  Written
 Dynamics of groups
 Styles of group leadership
 Presentation of information
 Encouraging group members
participation
 Evaluating group communication
strategies
7. Represent the  Presentation techniques  Interview
organization  Development of a presentation  Written
 Multi-media utilization in
presentation
 Communication skills relevant to
client groups

Suggested Delivery Methods


• Discussion
• Role playing
• Simulation
• Direct instruction
• Practice by trainee

Recommended Resources
• Desktop computers/laptops
• Internet connection
• Projectors
• Telephone

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