5/8/23, 8:56 PM Frequently Asked Questions | Western Union Philippines

Frequently Asked Questions

You can find the answers to many of your questions below. But if you’re still missing something, please
call our Customer Care at 02-8888-1200 (within Metro Manila), 1-800-1-888-1200 (toll-free via PLDT
Lines), 1-800-9-888-1200 (toll-free via Globe Lines) or +632-8888-1200 (overseas calls). Our Customer
Care can assist you in handling and resolving your questions or complaints about our digital services
in the Philippines.

To reach Customer Care, please use Contact us page.

The Bangko Sentral ng Pilipinas (“BSP”) may also assist you with your specific questions or issues. BSP
can be contacted by telephone at (02) 8708-7701 (local no. 2584) or (02) 8708-7087, by
email [email protected] or by facsimile (02) 8708-7088.

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Who uses Western Union money transfer services?

Who are Western Union® agents?

How can I find a Western Union agent location in the Philippines?

How do I send money from an agent location?

Once you get to our agent location, you will be asked to provide some information like
your receiver’s first name, last name, the amount you wish to send, the country you are
sending to and your government-issued ID; then just give the agent the total amount
including the applicable fees.
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You can also check the list of countries where you can transfer money directly to a bank
account.

What documents can I use to send money in the Philippines?

You’ll need to present any one of the following identity proofs:

Your passport
Your driver’s license
Your Philsys ID/National ID
Your Professional Regulation Commission (PRC) ID
Your government Office/ GOCC ID
Your National Bureau of Investigation (NBI) Clearance.
Your Postal ID
Your voter ID
Your Service Insurance System (GSIS) E Card
Your Employment ID
Your overseas Workers Welfare Association (OWWA) ID
Your overseas Filipino Workers (OFW) ID.
Your seaman’s book
Your Social Security System (SSS) ID
Your student ID (for students 16 – 21 years old)
Your Integrated Bar (IBP) ID
Your Senior Citizen Card
Your Unified Multi-Purpose ID (UMID)
Your Police Clearance Certificate
Your Alien Certificate of Registration
Your Disabled Person Cert/ID NCWDP
Your DSWD Certificate
Your taxpayer ID (TIN ID)
Your Barangay Certification

If you’re a non-resident, you’ll just need to present your passport to send money.

Note: Acceptable identity proofs are subject to the Banking laws and regulations of the
Philippines.

How much money can I send from a Western Union agent location in
the Philippines?

You can send:

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Up to 7,500 USD equivalent PHP for a transfer to S.W.B (South West Border States1),
USA
Up to 15,000 USD equivalent PHP for a transfer to all other countries

If you wish to send more, please visit an agent location. You will have to fill out a Large
Principal Money Transfer (LPMT) form and transfer will be subject to approval.

How are money transfers paid out to receivers?

Money transfers will be paid in cash or will be transferred directly to the receiver’s bank
account if the option is available.

Restrictions may apply. Please contact a Western Union agent to get more information
about restrictions.

How can I know the status of my money transfer?

You can check your transfer status online All you need is the sender’s or the receiver’s
name and the tracking number (MTCN – Money Transfer Control Number) on the
sender’s receipt

Can I send money at anytime from an agent location?

Each Western Union agent location determines its own hours of operation. Some have
extended hours and open during weekends.

Find a nearby Western Union agent location with our agent locator tool.

1South West Border States comprises of the below –

– California
– New Mexico
– Texas
No LPMTs to the SWB state of Arizona are allowed since the maximum payout in this state is 450 USD
only. No LPMTs are allowed to Mexico based on payout amount controls too.
2
Due to local restrictions in some countries, the exchange rate can be fixed only when the money is
collected.

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