Research Draft 5-7-23
Research Draft 5-7-23
Research Draft 5-7-23
CONCEPT 2
CONCEPT 3
By:
Judipher Caranzo
Emmanuel Mendoza
Karl Pabiania
Angela Tiopes
SECTION: P32
PRESENTER NUMBER
1
Level of Performance on Police Community Relations in
By:
Angela Tiopes
Emmanuel Mendoza
Karl Pabiania
Judipher Caranzo
December 2023
Chapter 1
INTRODUCTION
Policing is a social contract, where citizens give up certain liberties in exchange for
protection. If one party doesn't hold up their end of the bargain, the contract is broken, causing
mistrust in the community, and preventing citizens from going to the police when crime occurs.
Essential for keeping the community safe (Gerard Tate, 2021), the citizens of the community
and the police force becomes in partnership to create and implement solutions for safety and
security (Parson & Kremling, 2021). This is the reason why police-community relations are
important where officers involve the public and use tools to effectively interact with them and
to successfully do their job (Schmalleger, 2014). The positive interaction will create a positive
perception of the police because the legitimacy of the state like in North Korea, Sudan,
Vietnam, or China, where security forces play repressive or oppressive roles, hinges on them
(Gordon, 2001). The negative interaction of practicing excessive force among citizens across
America, for example, has only exacerbated this misrepresentation of today’s police policing
(Malcolm, 2017).
protects. The community which serves as a source of support and complaints for the police,
they too act as the final judge of the quality of police work and the efficiency of the police
force. Good relationships with the community are necessary, but they cannot be the only job of
the police or any other single criminal justice system institution (Leyaley, 2021).
comprehend the function of police in society and how communities can support the police in
carrying out their duties as successfully as possible. For instance, the police must cooperate
with locals and view them as participants in the same community in order to efficiently carry
out their tasks of crime control, peace/order maintenance, traffic control, and emergency
management. Residents will withdraw their cooperation and discontent will rule in that
community if they have reason to suspect the police or view them as an army of occupation. In
a democratic society, the legitimacy of the police must be established through two-way
partnerships with the community (Dempsey & Forst 2008). Talisay City in Negros Occidental
enumerated three components that will result in long-term success in preventing and controlling
crimes in coordination with the local community. These are organizational transformation,
(Guadalquiver, 2018). The only solution on the numbers of crimes exists in the community is
the presence to ensure the security of the community and for the citizen feels safe
(Guadalquiver, 2023).
between the community and the police (Bailey, Mace, Powell, & Benson, 2015; Gaines, 2015;
IACP, 2015; Koper, 2014) and the trust the community has in the police force (Ravulo, 2016).
However, these studies lacked focus on how the level of police performance can successfully
lessen the crime and criminality which exist in their areas of responsibility. This is the gap that
The researchers who are also part of the community have been exposed during the
internship to how police stations do things in support of the programs and services pertaining to
community policing. Thus, this study aims to know the level of performance on the police
community relations as a component of the police stations in Bacolod City to prevent crime and
criminality in the community. The data gathered will serve as motivation for the police officers
to improve their performance on community relations and will be basis for an awareness
This study aims to know the level of performance of police community relations in
1. What are the Demographic profile of the respondents in terms of the following?
a. Sex
b. Age
c. Civil Status
d. Educational Attainment
e. Occupation
2. What is the level of the performance on police-community relations when respondents are
a. Sex
b. Age
c. Civil Status
d. Educational Attainment
e. Occupation
Hypothesis
Relations of Bacolod City against Crime and Criminality as perceived by the participants.
Theoretical Framework
This study is anchored on the various theories that will support the level of performance
of police community relations in Bacolod City against crime and criminality. This will include
the following theories of (Robert Peel 1829), (Totikidis 2004) and (Boateng 2018). These are
Theory of Community Policing, Community Governance Theory and The Performance theory.
According to (Robert Peel 1829) Theory of Community Policing, this theory introduced
principles with possibilities of crime prevention without heavy intrusion into people’s lives. It
sets focus on trust building among citizenry who have broader security concerns and crime
prevention. Peel believed that the more people become aware of the tasks and responsibilities
of the police through proper cooperation with the former, the more security issues are
addressed. Approaches to broaden the police mandate to address wider security concerns,
including fear of crime, social or physical disorder, and neighborhood problems include
enabling officers to cooperate with the residents to identify priorities and help solve problems.
In relation to the study, this theory speaks of how the public can help revalidate the
performance of police officers in terms of reaching out to them leading to an effective service.
The police officers who were required to utilize their public relations can muster their courage
and be more wary of the needs of the citizens. The more favorable their performance in
community relations, the more they can solicit the community’s trust enabling them to be assets
concerned with the ability of community governance to function well through the positive
interaction of the human capital including those in the government, organizational resources
and social capital which can be tapped to solve general and collective issues and challenges of
An emerging model of governance gaining popularity within the public and community
community participation, engagement and decision making in public matters and is related to
terms such as local governance, social governance, network governance and participatory
The idea of community governance as people working together is a commonly held view in
based on the recognition that the complex issues facing communities cannot be solved by any
one person or sector alone but requires collaboration. As such, it brings together a broad range
of stakeholders – community residents, elected officials, businesses, civic, faith, health and
model is one of the most widely utilized perspectives to explain the sources of public trust in
institutions; This theory has macro and micro dimensions where the macro performance
examines disparities in trust between countries over time due to changes in unemployment
rates, economic growth, inflation, political stability, and other factors. Following this aspect of
the theory, the police can be evaluated, as a critical component of criminal justice, by looking
at the overall crime rates, insecurity, levels of fear of crime, and neighborhood disorder. Micro-
performance theory, on the other hand, emphasizes variations in trust to changes in the quality
of, or perception of service delivery of a specific institution, where actual service delivery
determines trust reactions identified the quality of service, the existence of service, and the
This aspect of the theory contends that public expectations of the police in controlling
crime, reducing fear of crime, and offering essential services determine the degree to which the
public trusts the police. Accordingly, the public reacts negatively if the police fail to control
crime, are incompetent in dealing with crime problems, and inadequately provide required
services. In contrast, if the police successfully combat crime, they will gain public trust and
confidence and the public’s help and support. Thus, the police’s ability or inability to engage in
effective crime control and service provision is seen as driving the valence of public
evaluations of trust in the police. However, micro explanations are more reliable if individuals
or residents are well-informed about the institution under investigation. As a result, scholars
preferred micro performance theory to explain public trust in local police, as the local police
effectiveness in controlling crime determines citizens’ trust in police and officers’ treatment of
citizens with respect and dignity, neighborhood disorder, and police corruption or misconduct.
However, the generalizability of the above evidence to other societies is limited in different
ways: first, the assumptions of performance theory are primarily tested in western societies,
which hinders the ability of a theory to achieve global acceptance in explaining citizens’ trust
in the police; second, because the evidence from these societies itself shows conflicting results,
showing that either performance model alone is not a sufficient factor in determining trust in
the police; and third, these studies have only taken into account the perspectives of citizens, not
those of the police when describing what influences public-citizen trust relationships. Thus, the
current study examined public trust in the police and investigated the applicability of the
Demographic characteristics
(Kukar 2002), conducted a study on “Gender and Police Officer’s Perceptions of their
Job Performance: An Analysis of the Relationship Between Gender and Perceptions of Job
Performance” that surveyed a total number of 217 male and female officers. The study results
show that both the male and female officers perceive themselves equally University of Negros
Occidental 12 qualified to carry out tasks that are required in law enforcement and which
involves administration and supervision works. While in terms of performance and age, it was
stated that a person’s job does not necessarily suffer just because a person gets older (Suttle
2020). However, it is believed that there might be some correlation between the person’s age
and diminished job performance in certain job tasks. Another article by the BBC News entitled,
“How Aging affects your Ability” stated that aging is likely to affect job performance
particularly if the job requires sensory perception, selective attention, processing of
study made by (Jacobs et al. 1990), which investigated the relationship between seniority and
job performance showed that seniority had a nonsignificant linear contribution across the entire
range and scope of seniority values. Another research also suggested that male and female
officers who differ from their level of education, ranks and years of experience work equally on
their jobs and that there are no significant differences in their job performances, capabilities,
and administration skills. Based on a study entitled, Stress Management Among Police Officers
in Batangas City, Philippines, shows that the civil status who got the highest frequency are
single officers which got a percentage of 69.0 and followed by married officers with a
percentage of 30.3, and 0.6 for widowed officer. This result suggests that officer who are single
are entirely focused on their job which is to take care of the community and maintain the peace
and order (Gutierrez, et al., 2015). It also contradicts with the results shown on the study of
(Sombrio et al., 2017), which reveals that most of the participants were married, and they are
focused on promoting peace and order, and in doing their work on both University of Negros
Occidental 13 administrative and operations. This shows that married police officers are more
inspired to implement and promote the programs to fight against crime and criminality.
(PNP) members. This is to assess and measure the individual efficiency of the PNP. While
based on the rules and regulations and a code of professional conduct and ethical standards
approved by the national police commission (NAPOLCOM) for the members of the police
organization. The scope and frequency of the rating assesses the performance of individual
police personnel based on his contributions to the attainment of peace and order in his area of
concern for human rights, etc. Work coordination measures the necessary coordination of
departments, including preplanning, timing, and consistent excellence of work judgment. The
initiative refers to the initiation of efficient action, which takes opportunities to offer practical
suggestions and constructive criticism. While sensitivity and concern for human rights refer to
the degree to which the police officer observes concern for human rights: democratic principles
and ideals and his ability to proceed towards organizational goals and objectives. Performance
judgment knowledge, etc. The Philippine National Police (PNP) faces myriad challenges,
spanning governance, corruption, and national security threats. Hence, securing a solid
leadership pipeline equipped to face these challenges and strengthen policing effectiveness and
overall security sector reforms is crucial. According to a study conducted in the National
Capital Region (NCR), some of the main factors that both build or erode key leadership
qualities and performance in the PNP namely personality traits, organizational culture,
demographic profile, and professional history. The results show that personality facets of
training on managerial skills, age and education level are all factors for good performance for
officers in the PNP National Capital Region Police Office. These findings emphasize the
importance of training and mentoring components in preparing young officers and recruits for
the rigors of service. It also underscores the need for a deeper analysis of recruitment and
selection policies, to ensure that the PNP successfully attracts the strongest candidates with the
right leadership characteristics and building blocks for service (Mendoza, 2021)
On August 5, 2019, Bacolod City Police Office (BCPO) were recognized for achieving
the highest rating on crime clearance and crime solution efficiency in Western Visayas in the
first and second quarters of the year. Based from the records of PRO-6 it showed that BCPO
garnered 90.90 percent for the crime clearance efficiency, wherein all cases were filed against
those identified suspects, though they were not arrested. And for the crime solution efficiency,
the city police force got 85.03 percent which means that all suspects were arrested and charged
for their crimes. According to PRO-6, the accomplishment of the BCPO led to the attainment
of its mission and vision that aims for a safe and peaceful region (Masculino, 2019).
Locally, the Negros Occidental Police Provincial Office (NOCPPO) has topped the
Unit Performance Evaluation Rating (UPER) among the other eight units under the Police
Regional Office-Western Visayas (PRO-6) in the first quarter of 2022. According to NOCPPO
spokesperson Lt. Abegael Donasco, the accomplishment can be credited to the support and
cooperation of the police stations in all 31 cities and municipalities in the province. For the last
two months, the NOCPPO dominated the ratings in becoming the number one in Western
Visayas, with total scores of 94.31 percent and 94.43 percent in February and March,
respectively. In January, NOCPPO placed second with a rating of 92.38 percent slightly behind
Bacolod City Police Office, which placed number one (Guadalquiver, 2022).
Partnership with the community in crime prevention is one of the quests of the
Philippine National Police. This will enable them to work together to help prevent crimes from
happening. Law enforcement can gain success once crimes are decreased and no longer
happens. The community must be proactive in responding to the call of the police officers in
solving crimes and resolving critical issues attached to crimes in their locale (Guadalquiver,
2018). Galmes (2015) reiterates that lack of coordination between police and the community
partnering with local enforcement agencies can lead them to meet the success towards a
peaceful community. They further noted that community-oriented policing practices can prove
positive impacts on the community. Some researchers believe the way to improve policing
practices is to focus on geographical areas known to have criminal activity (Koper, 2014).
Ravulo (2016) on the other note, believe that public trust, especially those of minorities,
is a cornerstone of effective policing. Maintaining trust requires continuous effort and can only
efforts. Even then, just one perceived wrongdoing may reverse much positive work. The police
force acknowledges the need to work together with the community in building a more peaceful
environment.
The relationship of police with the community is essential to measure their task
performance especially in omitting crimes. A study made by (Rosenbaum et al. 2017) found
Talking about trust, the police officers in one of the western countries were part of the
study made by (Melkamu and Teshome 2023), and showcased procedural justice and
community policing as underlying assumptions of their performances. It was found out that
police officers have to communicate with the community to enhance trust and to improve their
relationships. Also, they were expected to exert authority procedurally, exercise fair and
respectful policing, and undertake activities that positively strengthen their relationship with the
According to (Mussa 2019), the community policing initiatives and interventions are
groups were more successful than other interventions. Such initiatives promoted fruitful
interaction between police officers and civilians. Inadequate knowledge, absence of clear
guidelines and strategies, poor public advocacy programs, unpreparedness of police officers,
ideologies were the main challenges holding back the smooth implementation of community
policing initiatives.
The primary role of the police is to enforce the law, such that, police are expected to be
nononsense in the administration of law enforcement and maintenance of order. Police face
multiple social ills such as crimes, drugs, civil unrest, and in some instance brutality of their
own colleagues in the force of some suspects (Trojanowicz & Bucqueroux, 2018 ).
against the insurgencies in the countryside. Largely, the Philippines structures of neoliberalism
with widespread poverty resulted in widening in the social gap between the rich and the poor
marking huge inequality in the distribution of wealth which feed the revolutionary movement
Police, and government officials, working cooperatively to identify and deal with crime and
quality of life within the neighborhood. Often said that it is the “eyes” and “ears” of the
community responding to citizen’s concerns relating to crime and public safety, implementing
crime prevention initiatives, and maintaining the quality of life regulate in the community.
(Alarcon, 2016)
The crime analysis starts with collecting a wide variety of information from different
information sources. According to (Lyman 1988) and (Gottlieb et al. 1994), the collection
process involves gathering information on people and places that are believed to be associated
with criminal activity, but before there is sufficient probable cause for an arrest. Since one of
the primary objectives of the investigation of crime is collecting crime information, the
investigator should consider the importance of developing a broad understanding of all the
relevant aspects related to the collection of crime information for the investigation of crime.
investigation. However, it is not always helpful to have too much intelligence. At the
beginning of each inquiry, agents and officers should set the priorities for intelligence review
and collection, efficient time and work to extract evidence from different data sources, and
law enforcement to meet this challenge by increasing information processing (Wagner et al.,
2019).
Despite progress in combating crime and terrorism, many countries continue to suffer from
high crime rates, both evident in urban and rural areas (Smith & Malinowski, 2018). The
citizens of these various countries are dealing with serious problems, particularly violence.
Concerning this, the law enforcement agencies agree that there are compelling reasons that led
to the changes in policies and police activities. Moreover, as social order has changed and
crime is increasing, it impacted the communities in different aspects (Clark, 2018). In a global
setting, the police agency confronted many difficulties like the development and innovation of
new strategies in dealing with criminals and preventing crime; the reason why police should
use a proactive approach rather than a reactive method of policing in making steps of crime
prevention (Mutemwa et al., 2017). Crime prevention includes measures and strategies that
aim to reduce the risk of crimes occurring and their potentially harmful effects on society and
This is intended to target various individual, social and environmental factors that increase the
possibility of crime, disorder and victimization (Camilleri, 2018). In today's technology and
data-driven society, digital content is becoming a key driver of police intelligence and
enforcement can use, analyze, and process digital data sources, such as mobile phones, social
Conceptual Framework
The diagrams show the flow of crime prevention through the interaction of police and
community. The community with inclusive demographic variables namely age, sex,
educational attainment, civil status, occupation, and number of years in the residence will
assess the performance of the police officers in terms of community relations as a component in
every police stations in terms of reducing crime rates. The data which will be analyzed will
then provide a clear understanding on the part of the police officers whether or not they have
served the community well by promoting their fruitful interaction with them through social
responsibility.
COMMUNITY
a. Sex Level of Performance
b. Age Awareness Activity on
c. Civil Status on Police Community
Police-Community
d. Educational
Relations Initiatives
Attainment
e. Occupation
f. Years of
residents
18
This study evaluates the level of performance of the police community relations on how
the police stations deal with crime and criminality in the community. The scope of this study is
only on Baranggay, Villamonte, Bacolod City one of the Barangay’s which is under the area of
responsibility of Police Station 4. The researchers aim to know how the community assesses
community relations.
Police stations. The result of the study can be beneficial to the different police stations
in Bacolod City as this will form a baseline through the enhancement of crime prevention
utilizing the lenses of the people. The results of the study may help them to serve the
Police officers. The police officers can gain an insight from the result of this study and
use the assessment to respond immediately and improved their performance. The study also
serves as a platform wherein they can express their thoughts and assess their performance.
Community. The results of the study may help the community for the awareness on the
performance of the police service in the community and on jurisdiction of the police stations in
Bacolod City. The study may improve good police community relations in developing trust
Philippine national police. The study may give rise to deepening and expanding the
engagement of the PNP and make community engagement not only desirable ones, but those
which are necessary and viable as it is likely to lead to more equitable, sustainable public
Researchers. The results of this study will provide additional information and
Future Researchers. The result of this study will serve as a reference material that
provides information and knowledge as a basis for the researchers who will conduct similar or
related study
Definition of Terms
For ease of the terminologies used in this study, operational and conceptual definitions
are given.
marketing, economics, etc., that print features of competitiveness, efficiency, and effectiveness
of the organization and its procedural and structural components (Verboncu et al., 2005)
efficient the PNP in assessing their performance against crime and criminality.
harmful or dangerous and specifically defined, prohibited, and punishable under criminal law.
20
Most countries have enhanced their criminal codes, but the source of many other criminal-law
Operatinally, it’s a report on the Police Stations of the person that committed crime.
Criminality is the quality or state of being a criminal. There are common factors that
characterize individuals who commit crimes. Crime theories depend on basic assumptions
Operatonally, criminality is a number of crime that breaks the law in the area of
responsibility.
Community is the overall of the operations that allow the criminal justice system to
integrate itself with the society it has pledged to serve rather than remaining merely a punitive
regulatory body imposed on the populace. Community relations today imply that both the
Every police officer must be concerned with the community. It consistently follows a strong
feeling of duty, politeness, and honesty in his daily actions. The way someone portrays
themselves to the public may frequently make or break a service. But to be respected, courtesy
Operationally, it’s a group of organization that utilize the crime prevention in the nation
Police Station is a building that serves to accommodate the Police Officers and other
staffs of the Service of Police. It is established for the overall administration of the Police
Operationally, Police Station is a place where people report a crime and comply to a
person committed an violation that against the law in the area of responsibility of Police Station
Chapter 2
METHODOLOGY
The methodology describes and explains the different procedures including research
design, respondents of the study, research instrument, and data gathering procedure, as well as
Research Design
In this study the researcher wants to determine the Level of Performance on Police
Community Relations in Bacolod City against Crime and Criminality. The researcher used the
Descriptive research designs help provide answers to the questions of who, what, when, where,
and how associated with a particular research problem; a descriptive study cannot conclusively
answers to what, where, when, and how questions, but specifically not why questions.
Descriptive research is valuable when conducting research whose aim is to identify the
Descriptive Method was usually the best method for gathering information about the
present existing condition. The descriptive method is fact- finding, with adequate interpretation,
it explains and describes something more than just data gathering because it describes the
current condition of the situation that exists especially in the field of Policing and Community
Relations.
The aim of the study is to determine the Level of Performance on the Police
Community Relations in the Brgy, Villamonte Bacolod City which composed of one hundred
fifty (150) private citizens in the community that will be chosen manually to be the participants
of this study who willingly answered the survey questionnaire based on their observation on the
implementation of the programs about the Police Community Relations of Police Station 4
Measures
This study utilized a Standardized questionnaire to gather the data. The questionnaire was
Part 1 of the questionnaire were the demographic profile of the respondents. This included
the respondents name as an optional sex, age, civil Status , educational Attainment, occupation,
Part 2 of the questionnaire were the survey checklist consisting statement regarding the
level of performance of Police Community Relations against crime and criminality and for the
The researcher used the 5-point Likert scale in determining the level of performance in
Police Community Relations in Bacolod City against Crime and Criminality of PS4. Listed
(High)
(Moderate)
24
(Low)
(Very Low)
Procedures
In gathering the necessary information and data for this study, the researchers' initial
step was to prepare a letter prior to the conduct of the study which was reviewed, endorsed and
noted by the Research adviser, Research Professor and the Dean of the College of Criminal
Justice and Education which permitted the student to conduct the study at specific research
settings. The signed letters were then given to the residence of Baranggay Villamonte, Bacolod
City. The researchers provided details on the intention and purpose of conducting the study.
When approved, the researchers acted according to the terms and protocols provided by the
Then the researchers asked permission from the respondents to take part in answering
the survey- Checklist. Upon approval, the researcher assisted the respondents if they have any
queries or clarifications prior to the questionnaire and had given enough time for the
respondents to answer the questionnaire. A few hours and days later, the retrieval of the
25
questionnaire were done through in-person collection wherein researchers went to the police
station’s location to collect the data. After retrieval of the questionnaires, they are tabulated,
sent to the statistician for statistical interpretation, and when the results were established, it was
After the data collection of this study, the result was then tabulated analyzed, and
For problem number 1, the demographic profile of the respondents, the researchers
For problem number 2, the result of the extent level of performance of police community
relations against crime and criminality where taken as a whole. The mean and standard
Statistical Treatment
For problem 1, the demographic profile of the respondents in terms of age, sex, civil
status, educational attainment, occupation, years in the residence and, frequency and
the respondents when grouped according to age, sex, civil status, educational attainment,
For problem 3, which seeks to find out the significant difference in the level of Police
community relations against crime and criminality as perceived by the respondents, the mean
Ethical Considerations
In the conduct of this study, the confidentiality of the data gathered were observed.
The researchers made sure that the respondents of this study are well- informed, consented,
respected and any inquiry or issues encountered during the conduct of the study were
addressed immediately. In addition, the researchers ensured to accurately collect and analyze
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