SCT 35

SC-T35/SC-T45/SC-T46/SC-T47
ViewSonic Device Manager

User Guide
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Copyright and Trademark Statements

© 2014 ViewSonic Computer Corp. All rights reserved.
This document contains proprietary information that is protected by copyright. No part of this document may
be photocopied, reproduced, or translated to another language without the prior written consent of ViewSonic
Computer Corp.
Limitation of Liability
While reasonable efforts have been made to ensure the accuracy of this manual, the manufacturer and distributor
assume no liability resulting from errors or omissions in this manual , or from the use of the information contained
herein.
Trademark statements
Microsoft and Windows are trademarks of the Microsoft group of companies.
Citrix, ICA, and XenApp are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be
registered in the United States Patent and Trademark Office and in other countries.
VMware and VMware View are trademarks or registered trademarks of the VMware, Inc.
GraphOn and GO-Global are registered trademarks and the GO logo is a trademark of GraphOn Corporation.
The Firefox logo is a registered trademark of Mozilla Foundation or Mozilla Corporation.
Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.
Other product names mentioned herein are used for identification purposes only and may be trademarks and/or
registered trademarks of their respective companies.
i

About This User’s Manual

This manual provides the basic information on how to manage ViewSonic thin clients with the ViewSonic Device
Manager console.
Manual Structure and Subjects
Chapter Subject
1 Provides an overview of the ViewSonic Device Manager console.
Gives detailed instructions on how to install and upgrade ViewSonic Device

2
Manager.
3 Provides instructions on how to manage clients with ViewSonic Device Manager.
4 Provides basic instructions on client configuration.
Notes, Tips, and Warnings

Throughout this manual, the notes, tips, and warnings in the following formats are used to provide important
information, useful advice, and prevent injuries to you, damage to your devices, or loss of data on your system.
NOTE
• A note provides important information for a specific situation.
TIP
• A tip gives a piece of useful advice to perform a task more efficiently.
WARNING
• A warning provides crucial information that must be followed to prevent injuries to
you, damage to your devices, or loss of data on your system.
Style Conventions
The following styles are used throughout this manual while referring to operational items on input devices,
hardware panels, or application interfaces.
Item Style Example
keys on the keyboard bold F11, N, B, S
application windows, menus, first letter

Add window, Firmware list, Client list, Command menu
or entry lists capitalized
buttons or tabs on a window,

bold OK, Next, Start, System tab
toolbars, taskbar, or menu
options on a window, screen, I accept the agreement, Scan by IP Range,

bold
list, or menu Update Firmware, Push Settings
Start > All Programs > ViewSonic > ViewSonic Device

selecting a series of options bold
Manager
ii

Table of Contents
Copyright and Trademark Statements i
Limitation of Liability i
Trademark statements i
About This User’s Manual ii
Manual Structure and Subjects ii
Notes, Tips, and Warnings ii
Style Conventions ii
1 Overview 1
1.1 Introduction 2
1.2 Features 2
1.3 Supported Platforms 3
1.4 Supported Endpoint Devices 3
1.5 Minimum System Requirements 3
2 Installing and Upgrading ViewSonic Device Manager 4

2.1 Installing ViewSonic Device Manager 5
2.2 Installing Java Software 9
2.3 Initial Setup 10
2.4 Upgrading ViewSonic Device Manager 12
2.5 Uninstalling ViewSonic Device Manager 12
3 Using ViewSonic Device Manager 13

3.1 ViewSonic Device Manager 14
3.1.1 Interface Overview 14
3.1.2 Available Tasks at a Glance 15
3.2 Establishing a Basic Administration Environment 16
3.2.1 System Tab Overview 16
3.2.3 Managing Accounts for Administration 18
3.2.4 Managing Thin Client Firmware Files 19
3.2.5 Managing WES Package Files 22
3.2.6 Managing Client Snapshots 25
3.2.7 Managing Certificates of Remote Computers 27
3.2.8 Configuring Remote Deployment Settings 29
3.2.9 Selecting the Service IP of ViewSonic Device Manager 31
3.2.10 Configuring Auto-Logout for ViewSonic Device Manager 32
3.2.11 Configuring the Database Source of ViewSonic Device Manager 32
3.2.12 Selecting the Interface Language of ViewSonic Device Manager 34
3.2.13 Backing Up the Management Database 34
3.2.14 Managing Database Archive Files 35
3.2.15 Restoring a Database Archive File 36
3.2.16 Scheduling Automatically Performed Tasks 36
3.3 Adding Clients into a Managed Group 40
3.3.1 Scan Tab Overview 40
3.3.3 Client Detection and Management 40

3.3.4 Discovering Clients in the Whole Range of a Local Network 41

3.3.5 Discovering Clients in a Specified Range of IP Addresses 43
3.3.6 Creating and Managing an IP Range List 44
3.3.7 Discovering Clients using a Predefined IP Range List 45
3.4 Managing All Your Clients 47
3.4.1 Thin Clients Tab Overview 47
3.4.3 Creating Client Groups 49
3.4.4 Managing Client Groups 50
3.4.5 Moving Clients to Another Group 51
3.4.6 Deleting Clients from a Group 52
3.4.7 Understanding Client Status Icons 53
3.4.8 Client Settings 54
3.4.9 Creating Setting Profile Groups 56
3.4.10 Managing Setting Profile Groups 57
3.4.11 Creating Client Setting Profiles 58
3.4.12 Managing Client Setting Profiles 61
3.4.13 Using Individualized Client Settings 64
3.4.14 Using Hybrid Client Settings 65
3.4.15 Pushing Settings to Clients through Your Local Network 67
3.4.16 Pulling Client Settings through Your Local Network 71
3.4.17 Pushing Certificates of Remote Computers to Clients 74
3.4.18 Sending Messages to Clients 75
3.4.19 Editing or Viewing the Basic Information about a Client 76
3.4.20 Rebooting Clients through Your Local Network 77
3.4.21 Shutting Down Clients through Your Local Network 80
3.4.22 Waking Clients through Your Local Network 83
3.4.23 Updating Client Firmware 86
3.4.24 Installing Software Packages 87
3.4.25 Taking Client Snapshots 89
3.4.26 Restoring Client Snapshots 90
3.4.27 Assisting a Client User Remotely 91
3.4.28 Exporting Client Data 93
3.4.29 Digging Out Profiles, Clients, or Event Logs with Quick Search 93
3.4.30 Digging Out Clients with Filters 94
3.4.31 Managing Your Filters 96
3.5 Viewing and Managing Event Logs 98
3.5.1 Logs Tab Overview 98
3.5.3 Viewing Event Logs 99
3.5.4 Exporting Event Logs 100
3.5.5 Emptying Event Logs 100
3.6 Viewing Software Information 102
3.6.1 About Tab Overview 102
3.6.3 Viewing Information on ViewSonic Device Manager 103
3.6.4 Viewing ViewSonic Contact Information 103
3.6.5 Viewing ViewSonic Software License Agreement 103
3.7 Accessing ViewSonic Device Manager Remotely with a Web Browser 104
4 Configuring Client Settings 109

4.1 Desktop Virtualization and Client Configuration 110
4.2 Client Settings at a Glance 110
4.3 Editing or Adjusting a Group Configuration 114
4.4 Editing or Adjusting an Individual Configuration 116
4.5 Configuring Client Settings with ViewSonic Client Setup 118

Overview
1
This chapter provides an overview of the ViewSonic Device Manager
console.
1.1 Introduction
A brief introduction to ViewSonic Device Manager 2
1.2 Features
The key features of ViewSonic Device Manager 2
1.3 Supported Platforms

Operating systems supported by ViewSonic Device 3
Manager
1.4 Supported Endpoint Devices

Client devices supported by ViewSonic Device Manager 3
1.5 Minimum System Requirements

The minimum system requirements for the installation 3
and operation of ViewSonic Device Manager
1
Overview
Introduction
1.1 Introduction
Desktop virtualization provides a new perspective to reconsider the design and implementation of an IT
infrastructure. In a desktop virtualization infrastructure, a station is no longer a cumbersome desktop, but simply an
endpoint device for users to access delivery services from the server(s).
With the introduction of the desktop virtualization technologies, you can considerably benefit from:
• On-demand application / desktop access

• Centralized management of work environments
• Drastically reduced endpoint software/hardware issues
• Simplified system maintenance
• Improved system security
• More scalability with low-cost endpoint devices
But still you need a powerful software for managing a large number of endpoint devices in a desktop virtualization
infrastructure. The ViewSonic Device Manager console is designed to fill the need. It enables you to remotely deploy,
manage, update clients, and assist users from a single computer. You can manage and update clients simply and
quickly in groups with a flexible and secure mechanism. Additionally, you can remotely assist users in resolving
problems or configuring local settings.
1.2 Features
The key features of ViewSonic Device Manager are:
• Pushing custom settings to a large number of clients

• Updating firmware and installing software packages for clients
• Taking client snapshots for mass deployment, system backup, and recovery
• Rebooting, powering off, and waking clients through the local network
• Scheduling automatically performed tasks
• Helping users to troubleshoot problems remotely
• Identifying clients and managing IT assets with automatically-captured client information
2
Overview
Supported Platforms
1.3 Supported Platforms

ViewSonic Device Manager supports the following operating systems:
• Windows 7 • Windows Server 2003 • Windows Server 2008 R2

• Windows 8 • Windows Server 2008 • Windows Server 2012 / 2012 R2
1.4 Supported Endpoint Devices

ViewSonic Device Manager supports the following ViewSonic client family:
x86 based ARM based
• SC-T45 • SC-T35
• SC-T46
• SC-T47
NOTE
• The supported client list above is not exhausted; newly developed models may be
included in the future.
• For more information on detailed specifications of different models, please visit our
website at www.ViewSoniccorp.com.
1.5 Minimum System Requirements

The minimum system requirements for the installation and operation of ViewSonic Device Manager are as follows:
• Pentium 4, 1.0 GHz processor or the equivalent

• 512 MB of free system memory
• 2 GB of free disk space for installation / 100 GB or more for firmware and snapshot management
• 10/100 Mb Ethernet network adapter / network interface card
• Java software or Java Runtime Environment (for the Shadow feature, see page 99)
3
Installing and Upgrading ViewSonic Device Manager
2
This chapter gives detailed instructions on how to install and
upgrade your ViewSonic Device Manager.
2.1 Installing ViewSonic Device Manager

The installation of ViewSonic Device Manager 5
2.2 Installing Java Software

The installation of Java Software or Java Runtime 9
Environment
2.3 Initial Setup

The initial setup of ViewSonic Device Manager 10
2.4 Upgrading ViewSonic Device Manager

The upgrade of ViewSonic Device Manager 12
2.5 Uninstalling ViewSonic Device Manager

The uninstallation of ViewSonic Device Manager 12
4
Installing ViewSonic Device Manager
2.1 Installing ViewSonic Device Manager

To install ViewSonic Device Manager on your computer, please follow the steps below:
NOTE
• Before proceeding, ensure that:
Your operating system is supported (see section 1.3 on page 4)
Your computer meets system requirements (see section 1.5 on page 4)
• To install a newer version of ViewSonic Device Manager, it’s recommended

to install it directly without uninstalling the current ViewSonic Device Manager.
For more information on how to upgrade your ViewSonic Device Manager, please
refer to section “2.4 Upgrading ViewSonic Device Manager” on page 12.
1. Get a copy of the installation program of ViewSonic Device Manager for your computer.
2. Log in to your computer with an administrator account, and then locate and double-click that program.
3. Select the language used during the installation.
4. The Setup Wizard appears.
5. Click Next to continue.
NOTE
• It may take a few seconds for the wizard to enter the next page/step while preparing
for the installation of ViewSonic Device Manager.
5
6. A message appears prompting you to restart for the installation of a prerequisite program.
Click to check Yes, restart the computer now, and then click Finish.
7. After restart, the Setup Wizard appears again. Click Next to continue.
8. The License Agreement page appears. Read this agreement, click to check I accept the agreement, and then
click Next to continue.
6
9. Use the default installation directory or click Browse to locate the desired one, and then
10. Use the default Start menu folder or type to create a new folder for the shortcuts of programs.
Or, click Browse to choose an existing folder.
11. Click to check / uncheck Create a desktop icon, and then click Next to continue.
7
12. Change the default database password for the superuser or use the default. After completion,
NOTE
• A superuser is a user who has full access to the database of ViewSonic Device
Manager.
13. Click Install to start installing ViewSonic Device Manager on your computer.
8
Installing Java Software
14. After completion, click Finish to exit.
2.2 Installing Java Software

To access full functionality of ViewSonic Device Manager, you need to install the Java software, which is free and
downloadable from Java’s official website at java.com. The Java software or Java Runtime Environment is required
for the Shadow feature of ViewSonic Device Manager, enabling you to remotely assist a client user.
NOTE
• For more details, please refer to section “3.4.28 Assisting a Client User Remotely” on
page 99.
It’s recommended to install 32-bit Java for ViewSonic Device Manager. In case that the computer where you install
ViewSonic Device Manager also needs 64-bit Java for other purposes, you could install both 32-bit and 64-bit Java.
NOTE
• For more information, please visit Java’s website at java.com.
• For Java Version 7 Update 51 or the later, you may need to add your computer to
the (Security) Exception Site list. Go to Control Panel, click Java > Security >
Edit Site List > Add, type https://localhost:10443, and then click OK to apply.
9
Initial Setup
2.3 Initial Setup

When launching ViewSonic Device Manager for the first time, you need to complete the initial setup. Follow the
instructions below to complete the required configuration:
1. Launch ViewSonic Device Manager on your computer.

2. A window appears prompting you to choose the service IP address and create an administrator account.
Click the drop-down menu to select the desired IP address from the list of available IP addresses, type the
desired account name and password, and then click Save to continue.
NOTE
• Your not connected LAN port may appear in the list of available IP addresses with
the address value 0.0.0.0.
• It’s strongly recommended to use a fixed IP address as the service IP of ViewSonic
Device Manager. The change of the service IP may make all the managed clients
become unmanageable.
3. The Login screen appears prompting you to sign in to ViewSonic Device Manager with your credentials
(account name and password).
4. The management interface of ViewSonic Device Manager appears.
10
Initial Setup
NOTE
• In next chapter, we will describe the functionality and use of ViewSonic Device
Manager in details.
11
Upgrading ViewSonic Device Manager
2.4 Upgrading ViewSonic Device Manager

To upgrade your ViewSonic Device Manager to a newer version, you can just install the new program without
uninstalling the old one. For information on how to install ViewSonic Device Manager, please refer to section “2.1
Installing ViewSonic Device Manager” on page 5.
NOTE
• It’s highly recommended to upgrade your ViewSonic Device Manager without
uninstalling the old version. If you uninstall the current ViewSonic Device Manager
on
a computer, all your settings and client CA (Certificate Authority) files will be
removed. With a newly installed ViewSonic Device Manager, this computer will fail
to manage clients which are originally under its management, and those clients will
become unmanageable.
WARNING
• Before upgrading your ViewSonic Device Manager, ensure that you’ve logged out
and closed the ViewSonic Device Manager console.
2.5 Uninstalling ViewSonic Device Manager

To uninstall your ViewSonic Device Manager on a computer, please do the following:
NOTE
• To upgrade your ViewSonic Device Manager, it’s recommended not to uninstall
the current ViewSonic Device Manager. For more information, please refer to
section “2.4 Upgrading ViewSonic Device Manager” on page 12.
• Ensure that you have backed up important data on ViewSonic Device Manager
before proceeding.
WARNING
• Before uninstalling your ViewSonic Device Manager, ensure that you’ve logged out
and closed the ViewSonic Device Manager console.
1. Uninstall your ViewSonic Device Manager through the Control Panel.

2. Follow the on-screen instructions to complete the uninstallation.
12
Using ViewSonic Device Manager
3
This chapter provides instructions on how to manage clients with
ViewSonic Device Manager.
3.1 ViewSonic Device Manager

Interface overview 14
3.2 Establishing a Basic Administration Environment

System tab overview 16
Available tasks at a glance 17
3.3 Adding Clients into a Managed Group

Scan tab overview 40
3.4 Managing All Your Clients

Thin Clients tab overview 47
3.5 Viewing and Managing Event Logs

Logs tab overview 98
3.6 Viewing Software Information

About tab overview 102
3.7 Accessing ViewSonic Device Manager Remotely

with a Web Browser
How to access ViewSonic Device Manager anywhere any 104
device with a Web browser
13
3.1 ViewSonic Device Manager

ViewSonic Device Manager enables you to remotely deploy, manage, update clients, and assist users from a single
computer. You can manage clients simply and quickly in groups with a flexible and secure mechanism. Additionally,
you can remotely assist users in resolving problems or configuring local settings.
3.1.1 Interface Overview

To access ViewSonic Device Manager, please do the following:
1. Launch ViewSonic Device Manager on your computer.

2. Type your credentials, and then press Enter or click Login. The ViewSonic Device Manager window appears.
Interface Overview
1 2 3 4 5
8 7
Interface Elements
No. Name Description
1 Thin Clients tab Click to access client management.
2 Scan tab Click to look for unmanaged thin clients over your local network.
3 System tab Click to establish and configure the basic administration environment.
4 Logs tab Click to view event logs.
5 About tab Click to view information about ViewSonic Device Manager.
6 Logout button Click to log out from ViewSonic Device Manager.
Select to perform desired tasks, configure desired settings, or view
7 Management / Information Area
related information available under a selected tab.
8 Navigation Area Click to select a specific item, option, or task under a tab.
9 Message Area Click to view messages about management activities.
14
3.1.2 Available Tasks at a Glance

The following table shows functionality provided in each tab. For more details, please refer to the corresponding
section as shown below:
Tab Function List Section Page
• Creating accounts for administration

• Managing thin client firmware files
• Managing WES package files
• Managing client snapshots
• Managing certificates of remote computers
3.2
• Configuring remote deployment settings
System Establishing a Basic Administration
• Configuring settings for ViewSonic Device 16
Environment
Manager
• Backing up the management database
• Managing database archive files
• Restoring management database
• Scheduling automatically performed tasks
• Looking for clients in the whole range

of a local network
• Looking for clients in a specified range 3.3
Scan
of IP addresses Adding Clients into a Managed Group 40
• Looking for clients with predefined
IP range lists
• Creating group configuration for clients

• Using individualized configuration for clients
• Using hybrid configuration for clients
• Pushing settings to clients
• Pulling settings from clients
• Pushing certificates to clients
• Sending messages to clients
3.4
Thin Clients • Rebooting clients remotely
Managing All Your Clients 47
• Shutting down clients remotely
• Waking clients remotely
• Monitoring the use of clients
• Controlling clients remotely
• Exporting client data
• Digging out profiles/clients with Quick Search
• Digging out clients with filters
• Viewing event logs

3.5
Logs • Exporting event logs
Viewing and Managing Event Logs 98
• Emptying event logs
• Viewing information on ViewSonic Device

Manager 3.6
About
• Viewing ViewSonic contact information Viewing Software Information 102
• Viewing software license agreement
15
Establishing a Basic Administration Environment
3.2 Establishing a Basic Administration Environment
3.2.1 System Tab Overview

System tab enables you to establish a basic administration environment. To access the functionality of System tab,
click the tab on ViewSonic Device Manager.
System Tab Overview
1
2
Interface Elements
1 Navigation Area Click to access the desired setting item.
Select to perform desired tasks, configure desired settings, or view related
2 Management Area
information available under a selected item.
16
No. Available Task Section Page

1 Creating accounts for administration 3.2.3 18
2 Deleting an account 3.2.3 18
3 Editing an account 3.2.3 18
4 Importing thin client firmware files 3.2.4 19
5 Deleting thin client firmware files 3.2.4 19
6 Scanning thin client firmware files 3.2.4 19
7 Importing WES package files 3.2.5 22
8 Deleting WES package files 3.2.5 22
9 Scanning WES package files 3.2.5 22
10 Exporting client snapshots 3.2.6 25
11 Importing client snapshots 3.2.6 25
12 Deleting client snapshots 3.2.6 25
13 Scanning client snapshots 3.2.6 25
14 Importing certificates of remote computers 3.2.7 27
15 Deleting certificates of remote computers 3.2.7 27
16 Configuring remote deployment settings 3.2.8 29
17 Selecting the service IP address of ViewSonic Device Manager 3.2.9 31
18 Configuring auto-logout for ViewSonic Device Manager 3.2.10 32
19 Configuring the database source of ViewSonic Device Manager 3.2.11 32
20 Selecting the interface language of ViewSonic Device Manager 3.2.12 34
21 Backing up the management database 3.2.13 34
22 Downloading a database archive file 3.2.14 35
23 Uploading a database archive file 3.2.14 35
24 Deleting a database archive file 3.2.14 35
25 Restoring a database archive file 3.2.15 36
26 Scheduling automatically performed tasks 3.2.16 36
17
3.2.3 Managing Accounts for Administration

Creating an Account
To create an account for administration, please do the following:
1. On System tab, click Admin Account.

2. The Account list appears in Management area.
NOTE
• When you log in to ViewSonic Device Manager for the first time, you are prompted
to create an administrator account for client management. This account will be
specified in the Account list.
3. Click Add to open the Add window.

4. Type the desired user/account name and password.
NOTE
• You can click Authority drop-down menu to choose its type: Admin or User. The
former has complete access to ViewSonic Device Manager; the latter is only for
viewing Thin Clients and Logs tabs.
5. Click Add to apply.

6. The newly added account appears in the Account list.
18
Deleting an Account
To delete an account, please do the following:
1. On System tab, Click Admin Account.

3. Click to select the desired account.
NOTE
• To delete more than one account, Ctrl-click to select multiple accounts.
4. Click Delete on the top of the Account list.

5. The Delete window appears prompting for confirmation.
6. Click Yes to confirm.
7. The selected account is removed from the Account list.
Adjusting an Account
To adjust an existing account, please do the following:
1. On System tab, Click Admin Account.

3. Click to select the desired account.
4. Click Edit to open the Edit window.
5. Adjust the password or the description in the Information field.
NOTE
• If you only want to add or edit the description in the Information field, you need to
type the current password for the selected account.
6. Click Modify to apply.
3.2.4 Managing Thin Client Firmware Files

You can update firmware for your clients remotely with ViewSonic Device Manager. Before proceeding, you need to
import firmware files of appropriate versions for ViewSonic Device Manager.
NOTE
• For instructions on how to update firmware for clients remotely, please see section
“3.4.23 Updating Client Firmware” on page 86.
19
Importing Thin Client Firmware Files

To import a firmware file for thin clients, please do the following:
NOTE
• For information about availability of a newer or up-to-date version of client firmware
file (.zip format), please contact your dealer.
1. On System tab, click Deployment > Firmware.

2. The Firmware list appears.
NOTE
• If you never imported firmware files into ViewSonic Device Manager, the Firmware
list will be empty as shown above.
3. Click Import Firmware on the top of the Firmware list.

4. The Import Firmware window appears.
5. Click Browse to locate the desired firmware file, and then click Open to confirm.
NOTE
• ViewSonic Device Manager will automatically perform file check to ensure that the
file is a valid firmware file for thin clients and there is no duplicate in the Firmware
list.
20
6. Click Import to start importing the selected firmware file.
7. On completion, the imported firmware file appears as an entry in the Firmware list.
Deleting Thin Client Firmware Files

To delete a thin client firmware file, please do the following:
1. On System tab, click Deployment > Firmware.

2. The Firmware list appears in Management area.
3. Click to select the desired firmware file, and then click Delete Firmware on the top of the Firmware list.
NOTE
• To delete more than one firmware file, Ctrl-click to select multiple files.
4. The Delete Firmware window appears prompting you for confirmation.

5. Click Delete to confirm.
6. On completion, the selected firmware file is removed from the Firmware list.
Scanning Thin Client Firmware Files

The Scan Firmware feature helps you to discover the local or remote firmware files. There are two scenarios that
you need the help of this feature. The first scenario is that you choose to update clients with remote firmware files
rather than local imported ones. In this scenario, the local list of available firmware in ViewSonic Device Manager
may be not in sync with the remote list of firmware files on another computer where you choose to get firmware
files. The Scan Firmware feature can synchronize your local list with the remote one.
NOTE
• For instructions on how to configure your ViewSonic Device Manager to use remote
firmware files on another computer for client management, please refer to section
“3.2.8 Configuring Remote Deployment Settings” on page 29.
21
Another scenario is when you copy the file set of an imported firmware file from the installation directory of another
ViewSonic Device Manager into the same installation directory of your ViewSonic Device Manager, this firmware file
may not appear as an entry in the Firmware list.
NOTE
• The default installation directory of ViewSonic Device Manager is C:\Program Files
(x86)\ViewSonic. The file set of an imported firmware file is placed in C:\Program
Files (x86)\ViewSonic\firmware, under an uppermost dedicated folder.
In both scenarios, to synchronize the entries in the Firmware list with your local or remote firmware files, please do
the following:
1. On System tab, Click Deployment > Firmware.

2. The Firmware list appears in Management area.
3. Click Scan Firmware on the top of the Firmware list.
4. On completion, the Firmware list is now in sync with your local or remote firmware files.
3.2.5 Managing WES Package Files

With WES (Windows Embedded Standard) package files, you can install applications or language packs remotely
for your WES-based thin clients. Before proceeding, you need to import package files of appropriate versions for
ViewSonic Device Manager.
NOTE
• The Windows Embedded Standard version of your client may not support multiple
user interface packs. In this case, installing a language pack for a client will replace
its display (user interface) language with the new one.
• For instructions on how to update your WES clients with package files remotely,
please refer to “3.4.24 Installing Software Packages” on page 87.
Importing WES Package Files

To import a WES package file, please do the following:
NOTE
• For information about availability of a newer or up-to-date version of package file
(.zip format), please contact your dealer.
1. On System tab, click Deployment > WES Package.
22
2. The Package list appears.
NOTE
• If you never imported WES package files into ViewSonic Device Manager, the
Package list will be empty as shown above.
3. Click Import Package on the top of the list.

4. The Import Package window appears.
5. Click Browse to locate the desired package file, and then click Open to confirm.
NOTE
• ViewSonic Device Manager will automatically perform file check to ensure it’s a valid
package file for WES-based clients and there is no duplicate in the Package list.
6. Click Import to start importing the desired package file.
7. On completion, the imported package file appears as an entry in the Package list.
23
Deleting WES Packages

To delete a WES package file, please do the following:
1. On System tab, click WES Package.

2. The Package list appears.
3. Click to select the desired package file, and then click Delete Package.
4. The Delete Package window appears prompting you for confirmation.
6. The selected package file is removed from the Package list.
Scanning WES Packages

The Scan Package feature helps you to discover the local or remote WES package files. There are two scenarios that
you need the help of this feature. The first scenario is that you choose to update clients with remote package files
rather than local imported ones. In this scenario, the local list of available packages in ViewSonic Device Manager
may be not in sync with the remote list of packages on another computer where you choose to get package files.
The Scan Package feature can synchronize your local list with the remote one.
NOTE
package files on another computer for client management, please refer to section
Another scenario is when you copy the file set of an imported package file from the installation directory of another
ViewSonic Device Manager into the same installation directory of your ViewSonic Device Manager, this package file
may not appear as an entry in the Package list.
NOTE
• The default installation directory of ViewSonic Device Manager is C:\Program Files
(x86)\ViewSonic. The file set of an imported package file is placed in C:\Program Files
(x86)\ViewSonic\packages, under an uppermost dedicated folder.
To synchronize entries in the Package list with the local or remote package files, please do the following:
1. On System tab, click Deployment > WES Package.

2. The Package list appears in Management area.
3. Click Scan Package on the top of the list.
4. On completion, the package file is added as an entry in the Package list.
24
3.2.6 Managing Client Snapshots

A snapshot is the system copy of a client at a specific point of time, which you can use for mass deployment, system
backup, and recovery.
NOTE
• ViewSonic SC-T35 thin clients do not support this feature.
• For instructions on how to take a system snapshot for clients, please refer to section
“3.4.25 Taking Client Snapshots” on page 89.
Exporting Client Snapshots

To export a client snapshot, please do the following:
1. On System tab, click Deployment > Snapshot.

2. The Snapshot list appears in Management area.
NOTE
• The Snapshot list might be empty, if you never took or imported client snapshots.
3. Click to select the desired client snapshot, and then click Export Snapshot on the top of the list.
4. The Export Snapshot window appears prompting for confirmation.
5. Click Export to confirm.

6. A window appears prompting you to choose between opening or saving the exported file.
7. Click to select Save File, and then click OK to confirm.
8. In the opened window, choose the location to save the exported file, and then click Save to confirm.
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Importing Client Snapshots

To import a client snapshot, please do the following:
NOTE
• Ensure that you have got the desired client snapshot (.zip format) which is taken
and exported from ViewSonic Device Manager on this or another computer.

2. The Snapshot list appears.
3. Click Import Snapshot on the top of the Snapshot list.
4. The Import Snapshot window appears.
5. Click Browse to locate the desired client snapshot, and then click Open to confirm.
NOTE
• ViewSonic Device Manager will automatically perform file check to ensure that the
file is a valid snapshot and there is no duplicate in the Snapshot list.
6. Click Import to start importing the desired snapshot.

7. On completion, the snapshot appears as an entry in the Snapshot list.
Deleting Client Snapshots

To delete a client snapshot, please do the following:

2. The Snapshot list appears.
3. Click to select the desired snapshot, and then click Delete Snapshot on the top of the list.
4. The Delete Snapshot window appears prompting for confirmation.
NOTE
• To delete more than one snapshot, Ctrl-click to select multiple files.

6. The selected snapshot is removed from the Snapshot list.
Scanning Client Snapshots

The Scan Snapshot feature helps you to discover the local or remote client snapshots. There are two scenarios
that you need the help of this feature. The first scenario is that you choose to restore clients with remote snapshots
rather than local imported ones. In this scenario, the local list of available snapshots in ViewSonic Device Manager
may be not in sync with the remote list of snapshots on another computer where you choose to get snapshots.
The Scan Snapshot feature can synchronize your local list with the remote one.
26
NOTE
snapshots on another computer for client management, please refer to section
Another scenario is when you copy a snapshot file set from the installation directory of another ViewSonic Device
Manager into the same installation directory of your ViewSonic Device Manager, this snapshot may not appear as an
entry in the Snapshot list.
NOTE
• The default installation directory of ViewSonic Device Manager is C:\Program
Files (x86)\ViewSonic. All snapshots taken or imported through ViewSonic Device
Manager are placed in C:\Program Files (x86)\ViewSonic\snapshot, under an
uppermost dedicated folder.
To synchronize entries in the Snapshot list with your local or remote snapshots, please do the following:

2. The Snapshot list appears in Management area.
3. Click Scan Snapshot on the top of the list.
4. On completion, the snapshot is added as an entry in the Snapshot list.
3.2.7 Managing Certificates of Remote Computers

Thin clients are simple endpoint devices for accessing services from remote computers. To ensure connection
security between thin clients and remote computers, certificates of remote computers where desktop virtualization
services are delivered may be required in order to verify the identify of remote computers. You could import
security certificates of remote computers, and then push certificates remotely to multiple thin clients with the help
of ViewSonic Device Manager.
Importing Certificates of Remote Computers

To import the certificate of a remote computer, please do the following:
1. On System tab, click Deployment > Certificate.

2. The Certificate list appears in Management area.
NOTE
• If you never imported certificate files into ViewSonic Device Manager, the Certificate
list will be empty as shown above.
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3. Click Import Certificate on the top of the list.

4. The Import Certificate window appears.
NOTE
• ViewSonic Device Manager supports both PEM (Privacy Enhanced Mail) and DER
(Distinguished Encoding Rules) format certificates.
• The upper limit of imported certificates is 16.
5. Click Browse to locate the desired certificate file, and then click Open to confirm.
NOTE
• ViewSonic Device Manager will automatically perform file check to ensure there is
no duplicate in the Certificate list.
6. Click Import to continue.
7. On completion, the imported certificate appears as an entry in the Certificate list.
NOTE
• While pushing certificates to thin clients, all certificates in the Certificate list will be
imported to selected clients. For instructions on how to push certificates to clients,
please refer to section “3.4.17 Pushing Certificates of Remote Computers to Clients”
on page 74.
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Deleting Certificates of Remote Computers

To delete the certificate of a remote computer, please do the following:
1. On System tab, click Deployment > Certificate.

2. The Certificate list appears in Management area.
3. Click to select the desired certificate.
NOTE
• To delete more than one certificate, Ctrl-click to select multiple entries.
4. Click Delete Certificate on the top of the Certificate list.

5. The Delete Certificate window appears prompting for confirmation.
7. The selected certificate is removed from the Certificate list.
3.2.8 Configuring Remote Deployment Settings

You can deploy, maintain, and upgrade your thin clients from a remote computer with ViewSonic Device Manager.
All required files (firmware, snapshot, or package files) can come from the same computer where your ViewSonic
Device Manager is installed, or another computer with the needed files.
Remote Deployment Configuration

Option Required Actions Note
Import or create all required files on the same computer where
Using local updates and snapshots Default
the governing ViewSonic Device Manager is installed
Using remote updates and snapshots Configure settings to get all needed files from another computer
NOTE
• In ViewSonic Device Manager, the local updates and snapshots are used by default.
Maintaining or Deploying Clients with Local Updates or Snapshots

To maintain or deploy clients with internal updates or snapshots, please do the following:
1. On System tab, click Deployment > Deploy Server.

2. The Deploy Settings pane appears in Management area.
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3. Click the drop-down menu on each section (Firmware, Snapshot, and WES Packages) to select
Use Internal Server, and then click Save to apply.
Maintaining or Deploying Clients with Remote Updates or Snapshots

To maintain or deploy clients with external updates or snapshots, please do the following:
1. On System tab, Click Deployment > Deploy Server.

2. The Deploy Settings pane appears in Management area.
3. Click the drop-down menu on a section (Firmware, Snapshot, or WES Packages) to select Use External
Server, new fields appear for configuration.
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4. In Firmware/Snapshot/WES Packages URL field, replace YourServerIP in the original URL with the IP address
of another computer where you want to get updates and snapshots, type in the default credentials — user
as the username and secret as the password, and then click Save to apply.
3.2.9 Selecting the Service IP of ViewSonic Device Manager
To select the service IP address of your ViewSonic Device Manager, please do the following:
1. On System tab, click System Settings > General Settings.

2. Click the drop-down list of available service IP addresses to select the desired IP address.
3. Click Save to apply.
NOTE
• It’s strongly recommended to use a fixed IP address as the service IP of ViewSonic
Device Manager. The change of the service IP may make all the managed clients
become unmanageable. In case that the IP address of the computer where
ViewSonic Device Manager is installed is changed, ensure that you make the Service
IP setting here consistent with the new IP address.
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NOTE
• In case that the service IP changes, your ViewSonic Device Manager will prompt you
to select a new service IP when you log in to the management console.
3.2.10 Configuring Auto-Logout for ViewSonic Device Manager

ViewSonic Device Manager allows you to configure its auto-logout to enhance the security of the management
console. When configured, your session will be ended automatically when it’s idle for a specific amount of time.
NOTE
• By default, your administrative session will not be logged out automatically.
To configure auto-logout for ViewSonic Device Manager, please do the following:
1. On System tab, click System Settings > General Settings.

2. Click the drop-down menu to select the desired amount of inactivity time.
3.2.11 Configuring the Database Source of ViewSonic Device Manager

ViewSonic Device Manager offers two ways to store its management database: one is to store the database on the
same computer where ViewSonic Device Manager is installed; the other is on a different computer. By default, the
management database is stored on the computer where ViewSonic Device Manager is installed.
Using Local Management Database

To use the local management database, please do the following:
1. On System tab, click System Settings > External Database.
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2. The External Database pane appears in Management area.

3. Click the drop-down menu to select No.
Using External Management Database

To use the external and centralized management database, please do the following:
1. On System tab, click System Settings > External Database.

2. The External Database pane appears in Management area.
3. In Database section, click the drop-down menu to select Yes.
4. New sections with new fields appears for configuration.
NOTE
• Four database management systems are supported: PostgreSQL, MySQL, MsSQL
(Microsoft SQL Server), and Oracle (Oracle Database).
• Ensure that you have set up the desired database management system.
5. In Settings section, click the drop-down menu to select the type of your database management system, type
the IP address of the database server, the port number, and the name of the database.
6. In Authorization section, type the user name and password for access of database.
7. Click Check Database to connect to the remote database.
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3.2.12 Selecting the Interface Language of ViewSonic Device Manager

To select the interface language of your ViewSonic Device Manager, please do the following:
1. On System tab, click System Settings > Language.

2. The System Language pane appears in Management area.
3. Click the drop-down list of available languages to select the desired interface language.
3.2.13 Backing Up the Management Database

To back up the management database of ViewSonic Device Manager, please do the following:
1. On System tab, click Backup and Restore.

2. In Database Backup section, type the desired file name prefix.
TIP
• The backup file is stored in the default directory as shown in Directory field. If you
want to change the name of a backup file, locate the file and change its name.
3. Click Backup to store a copy of management database and client certificates.

4. On completion, the backup file appears at the top of the Archive File drop-down menu in Database Archive
Management section.
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3.2.14 Managing Database Archive Files

Downloading a Database Archive File
To download a database archive file, please do the following:

2. In Database Archive Management section, click the Archive File drop-down menu to select the desired
database archive file, and then click Download.
3. Click to check Save File, and then click OK to confirm.
4. In the opened window, navigate to the desired location, and then click Save to store the file.
Uploading a Database Archive File

To upload a database archive file, please do the following:

2. In Database Archive Management section, click Upload to open the File Upload window.
3. Locate the desired database archive file, and then click OK to confirm.
4. The file is added to the Archive File drop-down menu.
Deleting a Database Archive File

To delete a database archive file, please do the following:

2. In Database Archive Management section, click the drop-down menu to select the desired archive file.
3. Click Delete to remove the selected file.
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3.2.15 Restoring a Database Archive File

To restore a database archive file, please do the following:

2. In Database Archive Management section, click the Archive File drop-down menu to select the desired
archive file.
3. Click Restore to return the management database of ViewSonic Device Manager to the desired state.
3.2.16 Scheduling Automatically Performed Tasks

ViewSonic Device Manager enables you to schedule tasks performed automatically at a specific time, allowing
scheduled and automatic maintenance tasks for managed endpoint devices.
To schedule an automatically performed task, please do the following:
1. On System tab, click Task Schedule.

2. The Task list appears in Management area.
NOTE
• The Task list might be empty, if you never created automatically performed tasks.
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3. Click Add on the top of the Task list.

4. The Add Task Schedule pane appears in Management area.
5. On Schedule tab, type in or click to select the start date, time, the way to repeat, task comment, etc.
37
6. On Details tab, click Add to specify the action(s).
NOTE
• One task consists of one or more actions.
7. On Add window, type in or click to select the action order, type, performed action, action comment, etc., and
then click OK to confirm.
38
8. After completion, the action(s) will be added to the Action list.
9. Click Save to confirm. The task entry will be added to the Task list.
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Adding Clients into a Managed Group
3.3 Adding Clients into a Managed Group
3.3.1 Scan Tab Overview

Scan tab enables you to discover unmanaged clients over your local network, including clients that are not
managed by the current ViewSonic Device Manager instance. To access the functionality of Scan tab, click the tab
on ViewSonic Device Manager.
Scan Tab Overview
2
1
Interface Elements
1 Navigation Area Click to check the desired client detection method.
2 Management Area Manage IP Range lists or discovered clients.

1 Discovering clients in the whole range of a local network 3.3.4 41
2 Discovering clients in a specified range of IP addresses 3.3.5 43
3.3.6 44
3 Discovering clients using predefined IP range lists
3.3.7 45
3.3.3 Client Detection and Management

Your client is not managed by any ViewSonic Device Manager by factory default. To manage your clients with
40
ViewSonic Device Manager, you need to first detect unmanaged clients over your local network, and then add them
into a managed group under your ViewSonic Device Manager.
To look for a thin client over your local network, you can use different client detection options available under the
Scan tab.
The following table shows prerequisites and methods for detecting clients over your local network:
Type Model Prerequisites Method Section Page
• Clients are connected to the local network 3.3.4 41

SC-T35 / SC-T45 / Manual
Thin Client 3.3.5 43
SC-T46 / SC-T47 • Clients are powered up Scan
3.3.6 44
NOTE
• If the computer where an ViewSonic Device Manager is installed connects to a local
network, then the ViewSonic Device Manager is connected to the local network.
• After adding clients into a managed group under your ViewSonic Device Manager,
you can start remote management of clients. For details on how to manage your
clients remotely, please refer to section “3.4 Managing All Your Clients” on page
47.
3.3.4 Discovering Clients in the Whole Range of a Local Network

To discover unmanaged clients in the whole range of a local network and add the desired client(s) into a managed
group under your ViewSonic Device Manager, please do the following:
1. On Scan tab, click to check Scan Local Network.
2. Click Start Scan.

3. On completion, the discovered clients are listed in Management area.
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4. Select the desired client(s), the preferred client group from the drop-down menu on the top of the Client list,
and then click Put in group.
NOTE
• The default client group is Ungrouped. You can change the group of a client at a
later time. To create new client groups, please refer to section “3.4.3 Creating Client
Groups” on page 49.
• To select multiple clients, just click to select each individual client. You can also use
Select All and Unselect All on the top of the Client list to select/unselect clients.
5. On completion, the client(s) is managed by your ViewSonic Device Manager.
NOTE
• Whichever group you add a client to (including Ungrouped), once Put in group
is executed successfully, the client will be managed by your ViewSonic Device
Manager.
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3.3.5 Discovering Clients in a Specified Range of IP Addresses

To discover unmanaged clients in a specified range of IP addresses and add the desired client(s) into a managed
group under your ViewSonic Device Manager, please do the following:
1. On Scan tab, click to check Scan by IP Ranges.

2. The IP range fields appear.
3. Type in the desired IP range, and then click Start Scan.

5. Select the desired client(s), the preferred client group from the drop-down menu on the top of the Client list,
NOTE
Select All and Unselect All on the top of the Client list to select/unselect clients.
NOTE
Manager.
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3.3.6 Creating and Managing an IP Range List

You can define different IP ranges for your local network, and then discover unmanaged clients within a specific
range of IP addresses when needed.
Creating an IP Range List

To create an IP Range list, please do the following:
1. On Scan tab, click to check Scan by List of IP Ranges.

2. Click Add on the top of the IP Range list.
3. The Add window appears.

4. Type in the name for this entry of IP range, and specify the desired IP range using From and To fields.
5. Click Save to add this range entry.

6. Repeat steps 2 through 5 to add other range entries to your IP Range list.
Managing the IP Range List

To manage your IP Range list, please do the following:

2. The IP Range list appears in Management area.
3. Click Add, Edit, or Delete to make changes to your IP Range list.
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3.3.7 Discovering Clients using a Predefined IP Range List

To discover unmanaged clients using a predefined IP Range list and add the desired client(s) into a managed group
under ViewSonic Device Manager, please do the following:
NOTE
• If you haven’t create any IP Range list, please refer to “3.3.6 Creating and Managing
an IP Range List” on page 44 for instructions.

2. The IP Range list appears.
3. Click to select the desired IP range, and then click Scan to look for unmanaged clients within the range.
4. While searching for thin clients, the selected IP range is shown on the right.
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6. Select the desired client(s), the preferred client group from the drop-down menu on the top of the client list,
NOTE
Select All and Unselect All above the Client list to select/unselect clients.
NOTE
Manager.
46
Managing All Your Clients
3.4 Managing All Your Clients
3.4.1 Thin Clients Tab Overview

Thin Clients tab helps you to manage all your clients. To access the functionality of Thin Clients tab, click the tab
on ViewSonic Device Manager.
Thin Clients Tab Overview
2
1
Interface Elements
1 Navigation Area Click to access the desired management item.
Select to perform desired tasks, configure desired settings, or view related
2 Management Area
information available under a selected item.
47

1 Creating client groups 3.4.3 49
2 Managing client groups 3.4.4 50
3.4.5 51
3 Managing clients in a group
3.4.6 52
4 Creating setting profile groups 3.4.9 56
5 Managing setting profile groups 3.4.10 57
6 Creating client setting profiles 3.4.11 58
7 Managing client setting profiles 3.4.12 61
8 Using individualized client settings 3.4.13 64
9 Using hybrid client settings 3.4.14 65
10 Pushing settings to clients through your local network 3.4.15 67
11 Pulling settings from clients through your local network 3.4.16 71
12 Pushing certificates of remote computers to clients 3.4.17 74
13 Sending messages to clients 3.4.18 75
14 Editing or viewing basic information about a client 3.4.19 76
15 Rebooting clients through your local network 3.4.20 77
16 Shutting down clients through your local network 3.4.21 80
17 Waking clients through your local network 3.4.22 83
18 Updating client firmware 3.4.23 86
19 Installing software packages 3.4.24 87
20 Taking client snapshots 3.4.25 89
21 Restoring client snapshots 3.4.26 90
22 Assisting a client user remotely 3.4.27 91
23 Monitoring a client remotely 3.4.27 91
24 Controlling a client remotely 3.4.27 91
25 Exporting client data 3.4.28 93
26 Digging out profiles or managed clients with Quick Search 3.4.29 93
27 Digging out managed clients with filters 3.4.30 94
28 Managing your client filters 3.4.31 96
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3.4.3 Creating Client Groups

You can create a client group for putting a set of clients together for ease of management.
NOTE
• The default client group is Ungrouped. You can change a client’s group if needed.
To create a client group, please do the following:
1. On Thin Clients tab, click Thin Clients in Navigation area.

2. Click Add Group on the top of the Management area.
3. The Add Thin Client Group window appears prompting you for the name of the group.
4. Type in the desired name, and then click OK to confirm.

5. The newly created group then appears in the Client Group list.
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3.4.4 Managing Client Groups

Renaming a Client Group
To rename a client group, please do the following:

2. In the Client Group list, click to select the desired client group, and then click Rename on the top of the Client
Group list.
3. The Rename window appears prompting your for the new name of the selected client group.
4. Type in the new name for the group, and then click OK to confirm.
Deleting a Client Group

To delete a client group, please do the following:

2. In the Client Group list, click to select the desired client group, and then click Delete on the top of the Client
Group list.
• To keep all clients in this group, leave Delete All Subitems unchecked, and then click Yes to confirm. All
clients in this group will be moved to Ungrouped (the system default).
• To delete all clients in this group as well, click to check Delete All Subitems, and then click Yes to
confirm. All clients in this group will be removed from your ViewSonic Device Manger.
NOTE
• Removing a client from your ViewSonic Device Manager will release the client from
the management of ViewSonic Device Manager.
4. The client group is deleted.
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3.4.5 Moving Clients to Another Group

To move a client to another group, please do the following:
1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to
which the desired client belongs.
2. Click to select the desired client, and then click Command on the top of the Client list to open the
Command menu.
NOTE
• To select more than one client, Ctrl-click or use Select All to select multiple clients.
3. Click Move to open the Move window.
4. Click to select the desired group, and then click OK to confirm.
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3.4.6 Deleting Clients from a Group

To delete a client from a group, please do the following:
2. Click to select the desired client, and then click Delete on the top of the Client list.
NOTE
• To select more than one client, Ctrl-click or use Select All to select multiple clients.
3. A message appears prompting for confirmation.

4. Click OK to confirm.
NOTE
• Removing a client from your ViewSonic Device Manager will release the client from
the management of ViewSonic Device Manager.
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3.4.7 Understanding Client Status Icons

In the client list of a client group or a filter, a client status icon is placed in front of each client to indicate the current
state of the client.
NOTE
• With filters, you can access and manage a specific set of clients quickly on ViewSonic
Device Manager. For more information on filters, please refer to section “3.4.30
Digging Out Clients with Filters” on page 94.
The status icon changes according to different states of a client. Six types of icons are available:
Understanding Client Status Icons

State Icon Description
Online Indicates that the client is turned on at the moment.
Offline Indicates that the client is turned off at the moment.
Indicates that you need to reboot the client for a

Reboot needed
configuration change to take effect.
Indicates that a client configuration change has been

Modified made on ViewSonic Device Manager and you need to
push the change to the client.
Indicates that ViewSonic Device Manager has pushed a

Pushed
configuration change to the client.
Indicates that the managed client is now added and

Unknown managed by another instance of ViewSonic Device
Manager.
NOTE
• The icon made up of a little display with a letter L, W, or Z on its screen indicates that
the client is a Linux-based, WES-based (Windows Embedded Standard) thin client.
• A tooltip pops up as shown below if you hover your mouse pointer over an icon.
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3.4.8 Client Settings

The desktop virtualization solution is available in various forms: user state virtualization, application virtualization,
session based virtualization, virtual machine based virtualization, or even a hybrid approach. ViewSonic all-in-one,
mobile, t-series zero / thin clients can meet a wide range of forms and needs. However, To get your client device
ready for use in your IT infrastructure, you might need to customize client settings to meet the specific needs in your
desktop virtualization plan.
Additionally, for thin client devices of different divisions, departments, or areas, you might want to offer different
computing resources and access privileges. To meet the specific types of policies on computing resources and
access privileges, you might need to customize client settings as well.
NOTE
• The available tabs and setting items may vary, depending on: the client model,
firmware version, and the used operating system. For more details, please see
chapter 4 “Configuring Client Settings” on page 113.
Remote and Local Management of Client Settings

You can configure your client settings locally or remotely. With ViewSonic Device Manager, you can configure client
settings remotely through your local network. With ViewSonic Client Setup, client settings can be configured locally
on a specific client.
NOTE
• The ViewSonic Client Setup console is a built-in tool for almost all ViewSonic client
products. This tool allows you to configure client settings locally on clients.
Some client settings are only available locally on clients. You can configure those settings locally through the
ViewSonic Client Setup console. For a detailed list of client settings that are only locally available, please refer to
section “4.2 Client Settings at a Glance” on page 115.
Group Configuration and Individual Configuration

ViewSonic Device Manager enables you to apply a group configuration (profile), an individual configuration, or a
hybrid of both to a client to set up its operating environment. With ViewSonic Client Setup, you can also make a
desired individual configuration for a client.
NOTE
• A group configuration (profile) is a set of client settings shared by a set of clients.
• An individual configuration is a set of client settings applied only to a single client.
• A hybrid configuration is a mix of both group and individual configuration.
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Client Configuration
Individual Configuration
applied to a client through VDM or VCS
Group Configuration (Profile)

applied to a client through VDM
Local Configuration
applied to a client through VCS
VDM: ViewSonic Device
Manager
VCS: ViewSonic Client Setup
Method Configuration Type Console Section Page

4.2 115
Local configuration ViewSonic Client Setup (VCS)
4.5 124
Local
4.2 115
Individual configuration ViewSonic Client Setup (VCS)
4.5 124
Group configuration ViewSonic Device Manager (VDM) 3.4.11 58

Remote
Individual configuration ViewSonic Device Manager (VDM) 3.4.13 64
Please refer to related sections as shown above for detailed instructions on client configuration.
Locking the Setting Values

ViewSonic Device Manager also allows you to lock a setting value. When a setting value is locked, the gray lock
icon of the setting value will become the secured blue ( ) or orange ( ) lock icon. You are not allowed to lock
a setting value with ViewSonic Client Setup when you manage client settings locally on a client.
In ViewSonic Device Manager, a blue lock icon indicates that the current value of the corresponding setting
item comes from a group configuration; an orange lock icon then indicates that the value or data comes from
an individual configuration.
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3.4.9 Creating Setting Profile Groups

A setting profile (group configuration) is a set of client settings shared by a set of clients. Through a setting profile
(group configuration), you can configure client settings in groups.
A setting profile group is a set of profiles grouped together for ease of management.
NOTE
• To create a setting profile, first you need to select or create the profile group to
which the new profile belongs. You can use the system default (Ungrouped), and
then change the group of the profile at a later time if necessary.
To create a setting profile group, please do the following:
1. On Thin Clients tab, click Profiles.

2. The Profile Group list appears.
NOTE
• Ungrouped is the system default group.
3. Click Add Group on the top of the Profile Group list.

4. The Add Profile Group window appears prompting for the name of the profile group.
5. Type in the desired name for the profile group, and then click OK to confirm.
6. The newly created profile group appears in the Profile Group list now.
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3.4.10 Managing Setting Profile Groups

Renaming a Setting Profile Group
To rename a setting profile group, please do the following:

2. In the Profile Group list, click to select the desired profile group, and then click Rename on the top of the list.
3. The Rename window appears prompting for the new name.
4. Type in the new name for the profile group, and then click OK to confirm.
Deleting a Setting Profile Group

To delete a setting profile group, please do the following:

2. In the Profile Group list, click to select the desired profile group, and then click Delete on the top of the list.
• To keep all setting profiles in this group, leave Delete All Subitems unchecked, and then click Yes to
confirm. All setting profiles in this group will be moved to Ungrouped (the system default).
• To delete all setting profiles in this group as well, click to check Delete All Subitems, and then click Yes
to confirm. All setting profiles in this group will be removed.
NOTE
• A setting profile is a set of client settings shared by a set of clients. Deleting a setting
profile will change client settings of the corresponding clients.
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3.4.11 Creating Client Setting Profiles

A setting profile (group configuration) is a set of client settings shared by a group of clients. Through a setting
profile, you can remotely configure client settings in groups.
NOTE
• To have a basic understanding of client configuration, please refer to section “3.4.8
Client Settings” on page 54.
A simple picture of how to create a well-defined setting profile can be given by two steps:
Step 1: Create a set of shared client settings (group configuration)

Step 2: Specify the applicable scope of the setting profile
STEP 1: Create a set of shared client settings

To create a client setting profile (group configuration), please do the following:
1. On Thin Clients tab, click Profiles to expand the Profile Group tree, and then click to select the profile group.
NOTE
• You need to select the profile group to which the new profile belongs first. You
can use the system default (Ungrouped), and change the group at a later time if
necessary. For detailed instructions on how to create a profile group, please refer to
section “3.4.9 Creating Setting Profile Groups” on page 56.
2. Click Add on the top of the Profile list.
3. The Add window appears prompting for the name, description, applicable platform, and models.
NOTE
• A field marked with an asterisk is the required field.
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4. Type in the desired name, description, choose the applicable platform and models, and then
click Save to confirm.
5. The Edit Configuration window for the profile (group configuration) appears.
6. Use this window to edit client settings of this profile.
NOTE
• The Edit Configuration window for the profile (group configuration) is just like a
remote version of ViewSonic Client Setup on a client. You can simply edit client
settings for this setting profile through this window. For detailed instructions on
how to configure client settings, please refer to “Configuring Client Settings” on
page 113.
7. After completion, close the window.

8. The newly created setting profile is added to the Profile list.
STEP 2: Specify the applicable scope of the setting profile

To specify the applicable scope of the setting profile, please do the following:
1. Click to select the newly created profile, and then click Edit on the top of the Profile list to specify the
applicable scope of the profile.
2. Both the Profile Information and Available Clients panes appear in Management area.
3. Click at the right top of the Available Clients pane.
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4. The Select Clients window appears. A tree view of client groups and individual clients is provided in this
window for specifying the applicable scope of this setting profile.
5. Click on arrows to expand the tree and click to select the desired client group or individual clients.
• To select all clients under a client group, click to select the group.
• To select multiple clients under a client group, Ctrl-click to select the desired clients.
NOTE
• The tree view of client groups and individual clients corresponds exactly to client
groups and individual clients established under Thin Clients tab. For information on
how to create client groups and add clients to a group, please refer to “3.4.3 Creating
Client Groups” on page 49 and “3.3.3 Client Detection and Management” on page
40 separately.
• A client can only be associated with a setting profile. If you associate a client with a
new setting profile, it will be automatically removed from the old one.
• Associating a client with a profile does not actually change the settings of the client.
You need to push settings to the client for the change to take effect (a reboot may
be required as well). For instructions on how to push settings to a client, please
refer to section “3.4.15 Pushing Settings to Clients through Your Local Network” on
page 67.
6. After completion, click OK to confirm the selection of applicable clients.

7. Click Save in the Profile Information pane to complete the specification of applicable scope.
NOTE
• Only a well defined setting profile is actually used for remote configuration of
multiple clients. If the applicable scope of a setting profile is not specified, the
profile (group configuration) doesn’t affect any client.
• From now on, we will call a client configuration set up by applying a shared setting
profile a group configuration.
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3.4.12 Managing Client Setting Profiles

Adjusting a Setting Profile
To edit a setting profile (group configuration), please do the following:
1. On Thin Clients tab, click Profiles to expand the Profile Group tree, and then click the profile group to which
the desired setting profile belongs.
2. The Profile list appears in Management area.
3. Click to select the desired setting profile.

4. Select Edit Configuration to adjust client settings for the selected profile or select Edit to adjust the profile
information and/or the applicable scope of the selected profile.
• To adjust client settings, change desired settings directly in the opened Edit Configuration window.
• To adjust profile information, make changes in the Profile Information pane, and then click Save to apply.
NOTE
• For detailed instructions on the adjustment of client settings or profile information,
please refer to section “3.4.11 Creating Client Setting Profiles” on page 58.
• To adjust the applicable scope of this profile, use to make desired changes, and then
click Save to apply.
Button Description
Click to select all clients in the client list.
Click to unselect all clients in the client list.
Click to add new clients.
Click to remove the selected clients.
Copying a Setting Profile

To copy a setting profile (group configuration), please do the following:
3. Click to select the desired setting profile, and then click Copy.
4. The Copy window appears prompting for the name, description, and profile group.
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NOTE
• A field marked with an asterisk is the required field.
5. Provide the required data, and then click Save to confirm.

6. The Edit Configuration window for the profile (group configuration) appears.
NOTE
• The following steps are similar to those for creating a new setting profile. More
information, including both screenshots and notes, can be found in section “3.4.11
Creating Client Setting Profiles” on page 58.
7. Use this window to edit client settings of this profile.

9. The newly created setting profile is added to the Profile list.
NOTE
• If you create a new profile by copying a well-defined setting profile, only the part of
client settings is copied. The applicable scope of the original profile is not included.
10. Click to select the newly created profile, and then click Edit on the top of the Profile list.
11. Both the Profile Information and Available Clients panes appear in Management area.
12. Click at the right top of the Available Clients pane.
13. The Select Clients window appears. A tree view of client groups and individual clients is provided in the
window for specifying the applicable scope of this setting profile.
14. Click on arrows to expand the tree and click to select the desired client group or clients.
• To select all clients under a client group, click to select the client group.
• To select multiple clients under a client group, Ctrl-click to select the desired clients.
15. After completion, click OK to confirm the selection of applicable clients.

16. Click Save in Profile Information pane to complete the specification of applicable scope.
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Moving a Setting Profile

To move a setting profile (group configuration) to another profile group, please do the following:
3. Click to select the desired setting profile, and then click Move.
4. The Move window appears.
5. Click to select the desired profile group, and then click OK to confirm.
6. The selected setting profile is moved to the desired profile group.
Deleting a Setting Profile

To remove a setting profile (group configuration) from a profile group, please do the following:
1. On Thin Clients tab, click Profiles to expand the Profile Group tree, and then click to select the profile group.
3. Click to select the desired setting profile, and then click Delete.
NOTE
• A setting profile (group configuration) is a set of client settings shared by a set of
clients. Deleting a well-defined setting profile will change client settings of the
corresponding clients.
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3.4.13 Using Individualized Client Settings

An individual configuration is a set of client settings applied only to a single client.
NOTE
• To ensure that your ViewSonic Device Manager is in sync with the setting values on
managed clients, it’s recommended to pull client settings from all managed clients
for ViewSonic Device Manager before editing individualized client settings. For
detailed instructions on how to pull client settings from managed clients, please
refer to section “3.4.16 Pulling Client Settings through Your Local Network” on page
71.
To apply an individual configuration to a client, please do the following:
1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click to select the client
group to which the desired client belongs.
2. The Client list appears in Management area.
3. Click to select the desired client, and then click Edit Configuration.
4. The Edit Configuration window for the client appears.
5. Use this window to edit the individual configuration.
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NOTE
• The Edit Configuration window is just like a remote version of ViewSonic Client
Setup. You can simply edit client settings for this client through this window.
• If the lock icon of a setting value is blue , this setting value comes from the
group configuration (profile). You can only change the value by modifying/
removing the group configuration (profile) or applying a new one.
• A client configuration using both group and individual configurations will be called
a hybrid configuration (see section “3.4.14 Using Hybrid Client Settings” on page
65 for more details).
• For detailed instructions on how to configure specific client settings, please refer to
chapter 4 “Configuring Client Settings” on page 113.

7. The Apply Thin Client Configuration window appears prompting for confirmation of when to apply.
8. Click Now to apply the configuration immediately or click Later to apply at a later time.
NOTE
• If you choose to apply at a later time here, you can apply this individual
configuration to the client using the Pushing Settings feature.
3.4.14 Using Hybrid Client Settings

A hybrid configuration is a combination of a group configuration (profile) and an individual configuration.
NOTE
A simple picture of how to use a hybrid configuration can be given by two steps:
Step 1: Apply a group configuration to the selected client.

Step 2: Apply an individual configuration to the client.
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STEP 1: Apply a group configuration to the selected client

To apply a group configuration to a client, please do the following:
2. The Client list appears.
3. Click to select the desired client, and then click Edit.
4. The Thin Client Information pane appears in Management area.
5. Click the Profile drop-down menu to select the desired group configuration (profile), associating the selected
client with this configuration, and then click Save to apply.
NOTE
• The other way to associate a client with a group configuration (profile) is to add the
client to the applicable scope of the desired profile. For more information, refer to
section “3.4.11 Creating Client Setting Profiles” on page 58.
STEP 2: Apply an individual configuration to the client

To apply an individual configuration to the client next, please do the following:
NOTE
71.
1. Click to select the desired client again, and then click Edit Configuration this time.
2. Edit the individual configuration for the selected client.
NOTE
• For more details, please refer to section “3.4.13 Using Individualized Client Settings”
on page 64.
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3.4.15 Pushing Settings to Clients through Your Local Network

The Push Settings feature enables you to sync up client configuration on a client with the one set up in remote
ViewSonic Device Manager. You can then configure client settings remotely through your local network.
NOTE
• Some settings can only be configured locally on clients. See section “3.4.8 Client
Settings” on page 54 and chapter 4 “Configuring Client Settings” on page 113 for
more details.
Pushing Settings to a Client

To push settings to a client, please do the following:
NOTE
71.
3. Click to select the desired client, and then click Command on the top of the Client list.
NOTE
• To select more than one client, Ctrl-click to select the desired clients.
• Ensure that all selected clients are powered up. Otherwise, you may fail to push
settings to some clients. You can remotely know the current status of a client
through the Status icon in front of the client. For information on the Status icons,
please refer to section “3.4.7 Understanding Client Status Icons” on page 53.
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4. The Command menu appears.
5. Click to select Push Settings.

6. A window appears prompting for confirmation.
8. The Push Settings window appears showing the progress and result of pushing settings.
9. After completion, click Close to exit.

10. Check the status of the client through the Status icon in front of it. If needed, restart the client to complete
the configuration changes on the client.
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Pushing Settings to a Client Group

To push settings to a client group, please do the following:
NOTE
71.
1. On Thin Clients tab, click Thin Clients to expand the Client Group tree.
2. Right-click on the desired client group to open a popup menu, and then click to select Push Settings.
3. The Pushing Settings window appears showing the progress and result of pushing settings.
NOTE
• Ensure that all clients in the group are powered up. Otherwise, you may fail to
push settings to some clients. You can remotely know the current status of a client

5. Check the status of clients in the group through the Status icon in front of clients. If needed, restart clients to
complete the configuration changes on clients.
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Pushing Settings to All Client Groups

To push settings to all client groups, please do the following:
NOTE
71.
1. On Thin Clients tab, right-click on Thin Clients in Navigation area to open a popup menu.
2. Click to select Push Settings.

3. The Push Settings window appears showing the progress and result of pushing settings.
NOTE
• Ensure that all clients are powered up. Otherwise, you may fail to push settings
to some clients. You can remotely know the current status of a client through the
Status icon in front of the client. For information on the Status icons, please refer to
section “3.4.7 Understanding Client Status Icons” on page 53.

5. Check the status of clients through the Status icon in front of clients. If needed, restart clients to complete the
configuration changes on clients.
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3.4.16 Pulling Client Settings through Your Local Network

The Pull Settings feature enables you to retrieve settings from a client and store in ViewSonic Device Manager,
which help you sync up the client configuration in ViewSonic Device Manager with the one set up locally on a client.
NOTE
• Some settings can only be configured locally on clients. These settings cannot be
retrieved from clients and stored in ViewSonic Device Manager. See section “3.4.8
Client Settings” on page 54 and chapter 4 “Configuring Client Settings” on page
113 for more details.
Pull Settings from a Client

To pull setting from a client, please do the following:
1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and click to select the client group to
NOTE
• Ensure that all selected clients are powered up. Otherwise, you may fail to pull
settings from some clients. You can remotely know the current status of a client
5. Click to select Pull Settings.

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8. The Pull Settings window appears showing the progress and result of retrieving settings.
Pull Settings for a Client Group

To pull settings for a client group, please do the following:
1. On Thin Clients tab, click Thin Clients to expand the Client Group list.
2. Right-click on the desired client group to open a popup menu, and then click to select Pull Settings.
NOTE
• Ensure that clients in the selected group are all powered up. Otherwise you may
fail to pull settings from some clients. You can remotely know the current status of
a client through the Status icon in front of the client. For information on the Status
icons, please refer to section “3.4.7 Understanding Client Status Icons” on page 53.
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Pull Settings for all Client Group

To pull settings fro all client groups, please do the following:
1. On Thin Clients tab, right-click on Thin Clients in Navigation area to open a popup menu.
2. Click to select Pull Settings.

NOTE
• Ensure that all clients are powered up. Otherwise, you may fail to pull settings from
some clients. You can remotely know the current status of a client through the
Status icon in front of the client. For information on the Status icons, please refer to
section “3.4.7 Understanding Client Status Icons” on page 53.
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3.4.17 Pushing Certificates of Remote Computers to Clients

To push certificates of remote computers to a thin client, please do the following:
5. Click to select Push Certificate.

8. The Push Certificates window appears showing the progress and result of pushing certificates.
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3.4.18 Sending Messages to Clients

To send a message to the managed client(s), please do the following:
3. Click to select the desired client(s), and then click Command on the top of the Client list.
5. Click to select Send Message.

6. A window appears prompting you to type in the countdown second(s) and message.
7. Type in the data, and then click OK to confirm.

8. The message will be sent to the desired client(s).
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3.4.19 Editing or Viewing the Basic Information about a Client

To edit or view the basic information about a client, please do the following:
3. Click to select the desired client, and then click Edit on the top of the Client list.
4. The Thin Client Information pane appears.
5. Adjust the data of the client or view the basic information about the client.
• To adjust the name, comment, profile (group configuration), Asset ID for the client, or type in the new
data, and then click Save to apply.
NOTE
• When selecting a profile (group configuration) from the drop-down menu, you add
the client into the applicable scope of the selected profile.
• After viewing the basic information, click Back to return to the Client list.
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3.4.20 Rebooting Clients through Your Local Network

The Reboot feature enables you to restart multiple clients through your local network without one by one going
through the restart procedure. Most of the time, adjusting client settings and updating client firmware require a
restart for those changes to take effect. With this feature, you are equipped with a necessary element for remote
and centralized management of a large number of endpoint devices.
Rebooting a Client through Your Local Network

To restart a client through your local network, please do the following:
3. Click to select the desired client, and then click Command to open the Command menu.
4. Click to select Reboot.
NOTE
WARNING
• Ensure that no important tasks are performed on the selected clients.
5. On the selected client, a warning message appears to notify the user of the planned reboot and allow the
user to cancel the action if necessary.
6. After completion, the Status icon will indicate the client is on-line again.
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NOTE
• For information on the meanings of the Status icons, please refer to “3.4.7
Understanding Client Status Icons” on page 53.
Rebooting a Client Group through Your Local Network

To restart a client group through your local network, please do the following:
2. Right-click on the desired client group to open a popup menu.
WARNING
• Ensure that no important tasks are performed on clients in the selected group.
4. On each client of this group, a warning message appears to notify the user of the planned reboot and allow
the user to cancel the action if necessary.
5. After completion, the Status icons will indicate clients of this group are on-line again.
NOTE
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Rebooting All Client Groups through Your Local Network

To restart all client groups through your local network, please do the following:
1. On Thin Clients tab, right-click to open a popup menu.
WARNING
• Ensure that no important tasks are performed on clients.
3. On all managed clients, a warning message appears to notify the user of the planned reboot and allow the
4. After completion, the Status icons will indicate all managed clients are on-line again.
NOTE
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3.4.21 Shutting Down Clients through Your Local Network

Shutting Down a Client through Your Local Network
To shut down a client through your local network, please do the following:
4. Click to select Shutdown.
NOTE
WARNING
5. On the selected client, a warning message appears to notify the user of the planned shutdown and allow the
6. After completion, the Status icon will indicate the client is off-line.
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NOTE
Shutting Down a Client Group through Your Local Network

To shut down a client group through your local network, please do the following:
WARNING
• Ensure that no important tasks are performed on clients in the selected group.
4. The Shutdown window appears prompting for confirmation.
5. Click Now to confirm.

6. On each client of this group, a warning message appears to notify the user of the planned shutdown and
allow the user to cancel the action if necessary.
7. After completion, the Status icons will indicate clients of this group are off-line.
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NOTE
Shutting Down All Client Groups through Your Local Network

To shut down all client groups through your local network, please do the following:
WARNING
• Ensure that no important tasks are performed on clients.
3. The Shutdown window appears prompting for confirmation.
4. On all managed clients, a warning message appears to notify the user of the planned shutdown and allow
the user to cancel the action if necessary.
5. After completion, the Status icons will indicate all managed clients are off-line.
NOTE
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3.4.22 Waking Clients through Your Local Network

The Wake on LAN feature enables you to wake multiple clients through your local network if clients are connected
to power outlets and the local network.
Waking a Client through Your Local Network

To wake a client through your local network, please do the following:
NOTE
4. Click to select Wake On LAN.

5. The selected client is powered up.
6. After completion, the Status icon will indicate the client is on-line.
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NOTE
Waking a Client Group through Your Local Network

To wake a client group through your local network, please do the following:

4. The Wake On LAN window appears prompting for confirmation.
5. Click Now to confirm.

6. Each client in this group is powered up.
7. After completion, the Status icons will indicate clients of this group are on-line.
NOTE
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Waking All Client Groups through Your Local Network

To wake all client groups through your local network, please do the following:
3. After completion, the Status icons will indicate all managed clients are on-line.
NOTE
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3.4.23 Updating Client Firmware

To update the firmware for your client, please do the following:
NOTE
• Updating client firmware will NOT erase any client configuration.
NOTE
WARNING
5. Click to select Update Firmware.
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6. The Update Firmware window appears prompting you to select the firmware version and system language.
7. Click drop-down menus to select the desired firmware version and system language, and then click OK to
confirm.
9. After completion, the client is updated with the desired firmware and system language.
3.4.24 Installing Software Packages

To install a software package for your client, please do the following:
NOTE
• Installing additional software packages is allowed only for WES-based (Windows
Embedded Standard) clients.
NOTE
WARNING
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5. Click to select Partial Update.

6. The Partial Update window appears prompting you to select the software package.
7. Click the drop-down menu to select the desired software package, and then click OK to confirm.
9. After completion, the desired software package is installed on the selected client.
TIP
• To check remotely if the installation is completed, select the client, and then click
Edit to view the basic information about a client. For more details, refer to section
“3.4.19 Editing or Viewing the Basic Information about a Client” on page 76.
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3.4.25 Taking Client Snapshots

A snapshot is the system copy of a client at a specific point of time, which you can use for mass deployment, system
backup, and recovery.
NOTE
• ViewSonic SC-T35 thin clients do not support this feature.
To take a system snapshot for a client, please do the following:
NOTE
• You can take system snapshot for only one client at a time.
5. Click to select Take Snapshot.

6. The Take Snapshot window appears prompting you to provide the name of the system snapshot.
7. Type the name for the snapshot or use the default, and then click OK to confirm.
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9. After completion, the system snapshot is added to the Snapshot list.
NOTE
• To access the Snapshot list, click System tab, and then click Deployment >
Snapshot.
• Refer to section “3.2.6 Managing Client Snapshots” on page 25 for
instructions on how to manage your snapshots.
3.4.26 Restoring Client Snapshots

To restore a system copy of a client, please do the following:
5. Click to select Install Snapshot.
6. The Install Snapshot window appears prompting you to select a snapshot.
7. Click the drop-down menu to select the desired snapshot, and then click OK to confirm.
9. After completion, the client is restored to the desired state.
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3.4.27 Assisting a Client User Remotely

The Shadow feature enables you to remotely assist client users in resolving problems or configuring local settings.
You can remotely monitor and control a client just like a local client user.
NOTE
• Ensure that you have installed the Java software or Java Runtime Environment. It’s
required to execute the Shadow feature.
To remotely assist a client user, please do the following:
1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then select the client group to
NOTE
• It’s not allowed to select multiple clients while executing the Shadow feature.
However, you could do it one by one for multiple clients.

5. Click to select Shadow.
6. The Java software is launched displaying an animated picture on the screen as below.
7. A warning message appears with the certificate information. Click Yes to continue.
8. Another warning message appears with the information about the application digital signature. Click Run to
continue.
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9. The VNC Authentication window may appear prompting you for the Shadow password.
10. Type in your Shadow password, and then click OK to confirm.

11. A window pops up with the desktop screen of the selected client.
12. Now you can remotely monitor and control the client to assist the client user.
NOTE
• The user of the client could also control the system with the local keyboard and
mouse.
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3.4.28 Exporting Client Data

The Export feature available on the top of the Client Group list or the Client list allows you export an inventory of
managed clients.
To export an inventory of managed clients, please do the following:
1. On Thin Clients tab, click to select the desired group in the Navigation area.
2. Click Export on the top of the Client Group list or the Client list.
3. A window appears prompting you to select the Export format: CSV or XML.
4. Click the drop-down menu to select the desired format, and then click Export.
5. A window appears prompting you to save or open the generated file. Click to select the desired option, and
then click OK to confirm.
3.4.29 Digging Out Profiles, Clients, or Event Logs with Quick Search
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At the bottom of each Profile, Client, or Log list, you can access Quick Search to help you dig out the profiles, clients,
or event logs.
NOTE
• Event logs will be introduced on section “3.5.1 Logs Tab Overview” on page 98.
• You can also use filters to find out the desired clients within the managed clients.
For details, please refer to section “3.4.30 Digging Out Clients with Filters” on page
94.
To dig out the desired profile, client, or event log on a Profile, Client, Event Log list, please do the following:
1. Open the Profile, Client, or Log List.
• On Thin Clients tab, click Profiles or Thin Clients, and then click the group to which the Profile or Client
list belongs to open the Profile or Client list.
• On ViewSonic Device Manager, click on Logs tab to open the Log list.
2. The Profile, Client or Log list appears in Management area.

3. At the bottom of the list, click the Quick Search button .
4. The Quick Search bar appears.
5. Click the drop-down menu to select the desired search type and enter the desired search keyword.
6. Click Search to start searching for profiles, clients, or event logs.
7. On completion, the Result list appears above the Quick Search bar.
3.4.30 Digging Out Clients with Filters

ViewSonic Device Manager enables you to create filters for digging out clients from all managed clients. With filters,
you can access and manage a specific set of clients quickly.
NOTE
• You can also use Quick Search to dig out clients within managed clients. For details,
please refer to “3.4.29 Digging Out Profiles, Clients, or Event Logs with Quick Search”
on page 93.
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Adding a Filter
To add a filter, please do the following:
1. On Thin Clients tab, right click on the Filters in Navigation area.

2. A popup menu appears.
3. Click to select Add Filter.

4. The Add New Filter and Filter Preview panes appear in Management area.
5. Type in the desired name for this filter.

6. Click to select the desired field name, operator, and then type in the value for a filter condition.
NOTE
• Most information about a client, which can be used as filter conditions, are available
in the Thin Client Information pane. To access Thin Client Information pane, please
refer to section “3.4.19 Editing or Viewing the Basic Information about a Client” on
page 76 for detailed instructions.
7. Click Add to add a condition to a filter.

8. Repeat steps 5 through 7 to add a new condition.
9. Click Preview to view the result of a filter. The result is displayed in the Filter Preview pane.
10. Click Save to create the filter.
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Using a Client Filter

Once client filters are created, you can access the desired client list quickly just by clicking the corresponding filter.
All clients which meets the defined conditions will be specified in the client list.
To use a client filter, please do the following:
1. On Thin Clients tab, click Filters to expand the Filter tree.

2. Click to select the desired filter.
3. The desired Client list appears.
3.4.31 Managing Your Filters

Deleting a Filter
To delete a filter, please do the following:
1. On Thin Clients tab, click Filters in Navigation area.

2. The Filter list appears in Management area.
3. Click to select the desired filter, and then click Delete on the top of the Filter list.
NOTE
• To delete more than one filter, Ctrl-click to select multiple entries in the Filter list.
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Adjusting a Filter
To adjust a filter, please do the following:
1. On Thin Clients tab, click Filters in Navigation area.

2. The Filter list appears in Management area.
3. Click to select the desired filter, and then click Edit on the top of the Filter list.
4. The Filter Condition List and Filter Preview panes appear in Management area.
5. Adjust conditions for the filter, and then click Save to apply.
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Viewing and Managing Event Logs
3.5 Viewing and Managing Event Logs

3.5.1 Logs Tab Overview
Logs tab enables you to view event logs about the management of your clients. To access the functionality of Logs
tab, click the tab on ViewSonic Device Manager.
Logs Tab Overview
1
2
Interface Elements
1 Navigation Bar Click to select the desired type and scope of event logs.
2 Management Area Manage event logs.

1 Viewing your event logs 3.5.3 99
2 Exporting your event logs 3.5.4 100
3 Emptying your event logs 3.5.5 100
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3.5.3 Viewing Event Logs

To review event logs of ViewSonic, please do the following:
1. On ViewSonic Device Manager, click Logs tab.

2. The Log list appears.
• To view log entries on different pages, click to change to the first/previous/next/last page.
• To view log entries within a specific scope, click the drop-down menus to limit the scope, and then click
Apply to confirm.
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3.5.4 Exporting Event Logs

To export event logs of your system, please do the following:

• To export log entries within a specific scope, click the drop-down menus to define the scope, and then click
Apply to confirm.
• To export all log entries, ensure that, on drop-down menus, the selected options do not limit the scope of
the Log list.
NOTE
• You can click Reset, and then click Apply to get the complete log entries.
3. Click Export.
4. The Export window appears prompting you to select the desired export format.
5. Click the drop-down menu to select the desired format (.CSV or .XML), and then click Export to continue.
6. A window appears prompting you to choose between opening or saving the exported file.
7. Click to select Save File, and then click OK.
8. In the opened window, locate the desired directory to save the file.
3.5.5 Emptying Event Logs

To empty event logs of your system, please do the following:
NOTE
• You cannot partially delete log entries.
WARNING
• Emptying log will delete all log entries. Ensure that you don’t need the information
in the future before proceeding.
100

3. Click Empty Log on the top of the Log list.
4. The Empty Log window appears prompting for confirmation.

6. All log entries are deleted from ViewSonic Device Manager.
NOTE
• A new log entry about emptying log will be added to the Log list.
101
Viewing Software Information
3.6 Viewing Software Information

3.6.1 About Tab Overview
About tab provides the information about ViewSonic Device Manager and ViewSonic Computer Corporation. To
access the information of About tab, click the tab on ViewSonic Device Manager.
About Tab Overview
2
1
Interface Elements
1 Navigation Area Click to access the desired information.
2 Information Area Displays the selected item.

1 Viewing information on ViewSonic Device Manager 3.6.3 103
2 Viewing ViewSonic contact information 3.6.4 103
3 Viewing ViewSonic Software License Agreement 3.6.5 103
102
Viewing Software Information
3.6.3 Viewing Information on ViewSonic Device Manager

To view information on ViewSonic Device Manager, please do the following:
1. On About tab, click Product in Navigation area.

2. The version of ViewSonic Device Manager, the supported client models, and imported firmware versions are
shown in Information area.
3.6.4 Viewing ViewSonic Contact Information

To view ViewSonic contract information, please do the following:
1. On About tab, click Contact in Navigation area.

2. Our website address and contact information are shown in Information area.
3.6.5 Viewing ViewSonic Software License Agreement

To view ViewSonic Software License Agreement, please do the following:
1. On About tab, click License in Navigation area.

2. ViewSonic Software License Agreement is shown in Information area.
103
Accessing ViewSonic Device Manager Remotely with a Web Browser
3.7 Accessing ViewSonic Device Manager Remotely with a Web

Browser
You can access ViewSonic Device Manager installed on a remote computer with a Web browser. ViewSonic Device
Manager supports Internet Explorer, Mozilla Firefox, and Google Chrome. With a Web browser-capable computer,
you can access ViewSonic Device Manager anywhere to manage all your clients.
NOTE
• The computer you use to access ViewSonic Device Manager through a Web
browser must be in the same network segment as the remote computer where the
ViewSonic Device Manager is installed.
To access ViewSonic Device Manager through a Web browser, please follow the steps below:
1. Open your Web browser.

2. In the Address bar of the browser, enter the IP address and the number of the communication port for the
remote computer where ViewSonic Device Manager is installed, and then press Enter. Please type in the IP
address in the following format:
https://Your IP address:10443
3. The browser is launched with a page displaying a message about the security certificate of the
remote computer.
Message about Security Certificate: Google Chrome
104
Message about Security Certificate: Mozilla Firefox
Message about Security Certificate: Microsoft Internet Explorer
4. Install a valid security certificate for the remote computer to ensure the communication between your
browser and the remote computer. To bypass, follow the instructions available on the browser:
• For Google Chrome, click Proceed anyway.

• For Mozilla Firefox, click I Understand the Risks > Add Exception > Confirm Security Exception.
• For Microsoft Internet Explorer, click Continue to this website > Add, and then add the remote
computer to the trusted sites.
5. The Login page appears on the browser prompting for credentials (account name and password).
105
Login Page: Google Chrome
Login Page: Mozilla Firefox
106
Login Page: Microsoft Internet Explorer
6. Type in your credentials, and then press Enter to log in to ViewSonic Device Manager.
7. The start page of ViewSonic Device Manager appears in your browser.
Start Page of ViewSonic Device Manager: Google Chrome
107
Start Page of ViewSonic Device Manager: Mozilla Firefox
Start Page of ViewSonic Device Manager: Microsoft Internet Explorer
8. Now you can start using ViewSonic Device Manager.
108
Configuring Client Settings
4
This chapter provides basic instructions on client
configuration.
4.1 Desktop Virtualization and Client Configuration

Endpoint configuration in a desktop virtualization 110
infrastructure
4.2 Client Settings at a Glance

Available client setting items on ViewSonic Device 110
Manager and ViewSonic Client Setup
4.3 Editing or Adjusting a Group Configuration

How to edit or adjust a group configuration (profile) 114
shared by a group of clients
4.4 Editing or Adjusting an Individual Configuration

How to edit or adjust an individual configuration 116
applied only to a single client
4.5 Configuring Client Settings with ViewSonic Client

Setup
How to configure client settings with ViewSonic Client 118
Setup
109
Desktop Virtualization and Client Configuration
4.1 Desktop Virtualization and Client Configuration

The desktop virtualization is available in various forms: user state virtualization, application
virtualization, session based virtualization, virtual machine based virtualization, or even a
hybrid approach. ViewSonic all-in-one, mobile, t-series thin clients can meet a wide range
of desktop virtualization forms and needs. To get your client device ready for use in your
IT infrastructure, you might need to customize client settings to meet the specific needs in
your desktop virtualization plan.
4.2 Client Settings at a Glance

The following table provides brief descriptions of client setting items.
NOTE
• The available tabs and setting items may vary, depending on: the client model,
firmware version, and the used operating system.
• Some setting items are only available locally on client devices. You can adjust those
settings through ViewSonic Client Setup. In the table below, settings that are only
available locally on clients are marked with an asterisk (*).
110
Client Settings at a Glance
Tab Setting Icon Description
Click to configure RDP (Remote Desktop Protocol) connection

Remote
settings and create shortcuts on the local desktop and START
Desktop
menu for Remote Desktop sessions.
Click to configure Citrix ICA (Independent Computing

Citrix ICA Architecture) connection settings and create shortcuts on the local
desktop and START menu for ICA sessions.
Click to configure Citrix XenApp connection settings and create a

Citrix XenApp Start menu folder and/or desktop folder for accessing application
delivery services.
Click to configure VMware View connection settings and create

VMware View
shortcuts on the local desktop and START menu for View sessions.
Click to configure GO-Global Client connection settings and create

GO-Global shortcuts on the local desktop and START menu for accessing
application delivery services.
Applications
Click to configure general (for WES-based clients only) or specific

browser session settings. A desktop shortcut is created for specific
Web Browser browser sessions launched with the desired initial web page. The
used Web browser may vary, depending on the operating system
of your client model.
Click to configure SSH (Secure Shell) session settings and create

SSH
shortcuts on the local desktop and START menu for SSH sessions.
Click to configure XDMCP (X Display Manager Control Protocol)

XDMCP connection settings and create shortcuts on the local desktop and
START menu for accessing desktop delivery services.
Acrobat Reader Click to enable/disable Acrobat Reader on your client.
Display Click to configure your display settings.
Desktop Click to customize your system language and desktop.
User Interface Keyboard Click to adjust your keyboard settings.
Mouse Click to adjust your mouse settings.
Screensaver Click to configure your screensaver settings.
111
USB Storage Click to configure settings for USB storage devices.
Devices Audio Click to configure settings for audio devices.
Printer * Click to add local or network printers for your client device.
Ethernet * Click to configure your wired network settings.
Click to configure PPPoE connection settings and create an

PPPoE *
Internet connection.
Click to configure VPN (Virtual Private Network) connection

VPN * settings and create a secure and reliable connection over the
Internet.
Click to create the mapping of IP addresses to the names of host

servers. You can then use the name of a host server instead of
Hosts
Network its IP address wherever you need to specify an IP address while
configuring client settings.
Host Name * Click to change the host name of your client device.
Click to configure your wireless network settings and create a

Wireless *
wireless connection.
Click to configure proxy settings for Web-based access to services.

The settings available here are only applicable to services that use
Proxy
Web-based access, such as (Microsoft) Remote Web Access and
(Citrix) Web Logon connection types.
112
Time and Date

Click to configure date and time settings.
(Time Zone)
Password Click to configure your password settings.
Click to update firmware through the network. This feature is only

Firmware
applicable when this client is managed by the ViewSonic Device
Update *
Manager console.
Click to take a snapshot (system copy at a specific point of time)

Snapshot for your client device, which you can use for mass deployment,
system backup, and recovery.
Click to enable/disable the Appliance mode to allow/disallow the

automatic Remote Desktop session. In Appliance mode, the client
Appliance Mode
starts up with the desired Remote Desktop session and shuts
down when the user logs off the session.
Quick Click to enable/disable the Quick Connection mode after

Connection system startup.
System
Miscellaneous Click to change the host name of your client device.
Click to enable/disable the execution of the text-based

Terminal
(command-line) functions.
Click to configure FBWF (File-Based Write Filter) settings. As a

file-based write filter, FBWF will intercept all write attempts to a
FBWF
protected volume and redirect those attempts to a RAM cache.
After restart, all changes are discarded.
Click to configure UWF (Unified Write Filter) settings. As a

sector-based write filter, UWF will intercept all write attempts to
UWF a protected volume and redirect those attempts to a RAM cache.
All system changes only affect the session where the changes are
made. After restart, all changes are discarded.
Click to collect event logs and launch the screen capturing

Error Report
program for error reporting.
Certificate
Click to import or manage certificates for remote computers.
Manager
113
Editing or Adjusting a Group Configuration
4.3 Editing or Adjusting a Group Configuration

On ViewSonic Device Manager, you can edit client settings for a group of clients through
the Edit Configuration window for a profile (group configuration). Through this window,
all remotely configurable settings can be edited, then you can push settings to the target
group of clients defined in that profile through the Push Settings feature.
NOTE
• In this section, we will focus on the editing or adjusting of a profile (group
configuration) in greater detail. For general instructions on how to create a profile
(group configuration) or on how to open the Edit Configuration window for profile,
please refer to section “3.4.12 Creating Client Setting Profiles” on page 66.
• Please note that, although the Edit Configuration window for a profile (group
configuration) looks almost the same as the Edit Configuration window for a client
(individual configuration), their functions are different. The latter will only affect
some specific client when the configuration is applied. For information on the
editing or adjusting of an individual configuration for a client, please refer to section
“4.4 Editing or Adjusting an Individual Configuration” on page 116.
To configure a setting in the Edit Configuration window (for a group configuration), please
do the following:
1. In the Edit Configuration window for a profile, click the tab to which the desired setting belongs.
Edit Configuration (Profile) Window: SC-T35
114
Editing or Adjusting a Group Configuration
Edit Configuration (Thin Client) Window: SC-T45
2. Click on the icon of the desired setting.

3. Click Add to add an entry for that setting if necessary.
4. On the detailed setting page(s), click on the gray globe icon located close to a setting item to activate
the item.
NOTE
• The gray globe icon will become blue when you click to activate the item.
• When a globe icon becomes blue, the corresponding setting value is locked on
clients and cannot be changed locally through ViewSonic Client Setup.
5. Choose or type in the desired setting values.

6. After the editing of setting values is completed, click Save at the bottom of that setting page to save the
changes.
7. Repeat steps 1 through 6 to edit other settings.
NOTE
• Other values of unactivated setting items will not be applied to clients.
• You need to push settings to target group of clients for the changes to take effect.
115
Editing or Adjusting an Individual Configuration
4.4 Editing or Adjusting an Individual Configuration

On ViewSonic Device Manager, you can apply an individual configuration to a client
through the Edit Configuration window for that client. Through this window, all remotely
configurable settings can be edited, then you can push settings to the client through the
Push Settings feature.
NOTE
• In this section, we will focus on the editing/adjusting of an individual configuration
in greater detail. For general instructions on how to create an individual
configuration or on how to open the Edit Configuration window for a client, please
refer to section “3.4.14 Using Individualized Client Settings” on page 72.
NOTE
• Please note that, although the Edit Configuration window for a profile (group
configuration) looks almost the same as the Edit Configuration window for a client
(individual configuration), their functions are different. The latter will only affect
some specific client when the configuration is applied.
To configure a setting in the Edit Configuration window (for a client), please do the
following:
1. In the Edit Configuration window for a client, click the tab to which the desired setting belongs.
116
Editing or Adjusting an Individual Configuration
2. Click on the icon of the desired setting.

3. Click Add to add up an entry for that setting if necessary.
4. On the detailed setting page(s), choose or type in the desired setting values.
NOTE
• Click on the gray lock icon located close to a setting item to lock its value. The
gray lock will become orange and secured. When a lock icon becomes orange
and secured, the corresponding setting value is locked on the client and cannot be
changed locally through ViewSonic Client Setup.
• If the lock icon of a setting value is blue , this setting value comes from the
group configuration (profile). You can only change the value by modifying /
removing the group configuration (profile) or applying a new one.
• If you apply a group configuration to a client, all related settings will also be shown
in the Edit Configuration window for that client.
5. After the editing of setting values is completed, click Save at the bottom of that setting page to
save the changes.
6. Repeat steps 1 through 5 to edit other settings.
NOTE
• You need to push settings to that client for the changes to take effect.
117
Configuring Client Settings with ViewSonic Client Setup
4.5 Configuring Client Settings with ViewSonic Client Setup

ViewSonic Client Setup allows you to configure client settings locally on clients.
Additionally, some settings are only available locally on clients and therefore can only be
configured through ViewSonic Client Setup.
NOTE
• For the list of client settings only locally accessible on clients, please refer to section
“4.2 Client Settings at a Glance” on page 110.
For more information on how to configure client settings locally on clients with ViewSonic
Client Setup, please refer to the User’s Manual for a specific thin client model.
118

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ViewSonic Device Manager

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Copyright and Trademark Statements

The Firefox logo is a registered trademark of Mozilla Foundation or Mozilla Corporation.

About This User’s Manual

Manual Structure and Subjects

1 Provides an overview of the ViewSonic Device Manager console.

Gives detailed instructions on how to install and upgrade ViewSonic Device

3 Provides instructions on how to manage clients with ViewSonic Device Manager.

4 Provides basic instructions on client configuration.

Notes, Tips, and Warnings

Item Style Example

keys on the keyboard bold F11, N, B, S

application windows, menus, first letter

buttons or tabs on a window,

options on a window, screen, I accept the agreement, Scan by IP Range,

Start > All Programs > ViewSonic > ViewSonic Device

2 Installing and Upgrading ViewSonic Device Manager 4

3 Using ViewSonic Device Manager 13

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3.3.4 Discovering Clients in the Whole Range of a Local Network 41

4 Configuring Client Settings 109

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1.3 Supported Platforms

1.4 Supported Endpoint Devices

1.5 Minimum System Requirements

• On-demand application / desktop access

• Pushing custom settings to a large number of clients

1.3 Supported Platforms

• Windows 7 • Windows Server 2003 • Windows Server 2008 R2

1.4 Supported Endpoint Devices

x86 based ARM based

1.5 Minimum System Requirements

• Pentium 4, 1.0 GHz processor or the equivalent

2.1 Installing ViewSonic Device Manager

2.2 Installing Java Software

2.3 Initial Setup

2.4 Upgrading ViewSonic Device Manager

2.5 Uninstalling ViewSonic Device Manager

2.1 Installing ViewSonic Device Manager

• To install a newer version of ViewSonic Device Manager, it’s recommended

4. The Setup Wizard appears.

5. Click Next to continue.

14. After completion, click Finish to exit.

2.2 Installing Java Software

2.3 Initial Setup

1. Launch ViewSonic Device Manager on your computer.

4. The management interface of ViewSonic Device Manager appears.

ViewSonic Device Manager

2.4 Upgrading ViewSonic Device Manager

2.5 Uninstalling ViewSonic Device Manager

1. Uninstall your ViewSonic Device Manager through the Control Panel.

3.1 ViewSonic Device Manager

3.2 Establishing a Basic Administration Environment

3.3 Adding Clients into a Managed Group

3.4 Managing All Your Clients

3.5 Viewing and Managing Event Logs

3.6 Viewing Software Information