Republic of the Philippines

DON HONORIO VENTURA STATE

UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
R- Form 13

List of Research & Conceptual Literatures

# LITERATURES CLAIM FINDINGS

These structural
In this study, we use a micro dataset to differences could
Productivity of
assess the productivity of the service exist, though.
Service Providers:
sector. This "service Assume that
Microeconometric
The term "industry" refers to a fairly broad Regarding hair salon
1 Measurement in the
category that encompasses a variety of services, service
Case of Hair Salons
(Y. Nishiyama/Y.
industries, including providers cannot
Konishi 2010) food delivery, logistics, and many other guarantee the quality
things. (Y. Nishiyama/Y. Konishi 2010) (Y. Nishiyama/Y.
Konishi 2010)

From top to bottom, face treatments are

Implementasi available at Salon Beauty Jean. Because of Welcoming and
Sistem Informasi
the reasonable pricing compared to other comfortable service,
Pelayanan Reservasi
salons, the high level of quality, and the beauty jean salons
Berbasis Web pada
welcoming and comfortable service, beauty are quite popular.
Salon Kecantikan
jean salons are quite popular. The current Currently, the issue
(Studi Kasus: Beauty
2 issue is the reservation service procedure, is the reservation
Jean Salon). Tugas
which needs clients to contact the salon service procedure,
Akhir thesis,
University of
directly or make a reservation over the which necessitates
Technology phone, and because the transaction process clients to come
Yogyakarta (Aryani, and document recording are still done immediately.
Ratna 2022) manually, it takes a long time to complete. (Aryani, Ratna 2022)
(Aryani, Ratna 2022)
3 Geographic Customers with numerous activities, for The application
Information System instance, must go straight to the beauty offers several
for Booking Beauty salon functions, like chat
Salon and Barber to stand in line at a salon or barbershop. capabilities for
Shop with an Therefore, it is challenging to promote, the ability to
Android-Based convey, and communicate, rate
ECRM evaluate without using E-CRM media. Due and review the
Approach ,( No. 1, to the lack of a map, the location is also services received,
May 2020) challenging to find. ( No. 1, May 2020) and the ability to
route
as a way to display
the location of
 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
particular vendors.
The execution
procedure calls for
a PC device with
Android Studio
software and an
Android smartphone
( No. 1, May 2020)
Fresh list of
requirements from
the laboratory staff
was used to launch
the creation of the
new system, which
also took into
account the current
The project was to establish a new system's fundamental
browser-based online booking system for concept. The main
the Turku University of Applied Sciences objectives were to
Developing a
Cisco Laboratory. The new system was increase the system's
booking system
needed since the current system was old security and
4 (Kujanpää, Juuso
and system functionalities and user usability. For server-
2015)
interface requirements needed to be side development,
updated. PHP5 and MySQL
(Kujanpää, Juuso 2015) were utilized, while
for browser-side
development, the
Twitter Bootstrap
front-end framework
with HTML,
JavaScript, and CSS
was employed
(Kujanpää, Juuso 2015)

People are more

certain of the haircut
Changing the salon
Developing a web application for a salon they will get because
industry: Hairdo
called "Salon House", is to increase the to this feature, which
visualization and
5 effectiveness of reservation in the salon and increase the
efficient cooking
focus on costumer happiness. possibility that they
system (Yan, Kin
Man) (2014)
(Yan, Kin Man) (2014) will visit the salon.
(Yan, Kin Man)
(2014)
 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
The system uses
NodeJS to store the
quantity of request,
each of which indicates
the order in which a
specific user should
visit various regions.
The NodeJS server is
used to offer
In order to efficiently improve application
appointments at
"BOOKAZOR", an development, Firebase is essential for
predetermined times,
Online Appointment retrieving data for appointment scheduling. It
use the table to
6 Booking System offers feature like analytics, database,
determine wether there
( Askay V, Anish, et messaging, and crash reporting that assist in
are workers available
al.(2019) keeping users focused.
in predetermined
( Askay V, Anish, et al. (2019)
location at
predetermined times,
and put new jobs into
the routes to reflect
scheduled
appointments.
( Askay V, Anish, et al.
(2019)

The good result is

that more consumers
Designed the digital
are making
service as revisit
reservations online,
intention program
The project is launching the online and the staff
during pandemic for
Appointment Booking System. members feel that
7 the beauty salon.
( Wenny Wenny,
( Wenny Wenny, Agustina Fitrianingrum) their work is more
Agustina
(2022) productive as a
Fitrianingrum) result.
(2022) ( Wenny Wenny,
Agustina
Fitrianingrum)(2022)
The effect of quality The statistics
of online In order to consistently improve the quality program SPSS 21.0
reservation system of costumer service, research is required. was used to analyze
in beauty salon on Starting with this study, research is needed the data, which
costumer to improve the online reservation system in revealed that
8
satisfaction and hair salons, change the face to face customer satisfaction
intention to payment system owing to COVID-19 and and the intention to
continued use. ( Ji develop a systematic reservation system. ( Ji use were both
Hyo Moon & Eun Jin Hyo Moon & Eun Jin Yang)(2010) significantly
Yang)(2010) influenced by the
 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
quality of the
services provided by
the online reservation
system.
( Ji Hyo Moon & Eun
Jin Yang)(2010)
The results
confirmed the partial
mediation of staff
technical skill
training on the
interaction between
technology
acquisition and hair
salon performance
and showed a direct,
Technology
positive, and
acquisition and the The study examines the degree to which
significant impact of
hair salon particular human resource management
technology
performance: The strategies moderate the relationship
acquisition on small,
9 explanatory roles between small cosmetology enterprises'
micro, and medium
of human performance and technology acquisition in
enterprise (SMME)
resources South Africa's Central area(Patient Rambe,
performance.
practices. (Patient et al.)( 2022)
Interestingly, the
Rambe, et al.)
association between
( 2022)
technology
acquisition and hair
salon performance
was negatively
mediated by training
in general business
skills.
(Patient Rambe, et
al.)( 2022)
10 Prototype The purpose of this study is to evaluate and Reduce customer
Development For create an online system for barbershop and wait times by using
Online Reservation salon reservations that satisfies the the online reservation
System in requirements of its users, owners, and system. According to
Barbershop and clients. Nonetheless, this technique can our research, young
Salon shorten lines at each barbershop and salon. persons between the
Industry(Hendro (ICIMTech) 1, 58-61, 2019) ages of 21 and 30
Nindito, Hendra (52%) or between the
Alianto2019 ages of 17 and 20
International (43%) who work as
Conference on students account for
Information
 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
the majority of
respondents who
visit salons or
Management and barbershops. We
Technology developed a Web-
(ICIMTech) 1, 58-61, based solution for
2019) barbershop and salon
online reservations.
(ICIMTech) 1, 58-
61, 2019)
When it comes to the
convenience of
online booking, it
was discovered that
Effects of Beauty the access
Shop Online convenience was
Reservation lower for the impulse
Motivations and the
The objectives of this study are to reservation and
Convenience of
determine how beauty shop online greater for service-
Reservation System
motivations affect the ease of the prioritized and
on Customers'
reservation process, how the ease of the motive diversion.
Word-of-mouth
reservation process affects satisfaction, and This study also
Behaviors: Focused
11 how satisfaction affects behaviors that comes to the
on Naver and Kakao
encourage word-of-mouth conclusion that a
Reservation
System(Pa Ra Kim & recommendations. higher satisfaction
Jin Sook Hwang,
(Pa Ra Kim & Jin Sook Hwang, Journal of rate among
Journal of
Convergence for Information Technology 10 customers influences
Convergence for
(4), 184-193, 2020) their propensity to
Information leave reviews.
Technology 10 (4), (Pa Ra Kim & Jin
184-193, 2020) Sook Hwang, Journal
of Convergence for
Information
Technology 10 (4),
184-193, 2020)
12 Salon Management The goal of this project was to address such The website's main
System for Salon issues by developing an automated web- goal is to persuade
Chami(Silva, based system that can manage visitors to appreciate
W.Y.N.,2-Aug-2021) appointments online and perform the the business's past,
majority of related duties effectively and promotions it offers,
automatically.(Silva, W.Y.N.,2-Aug-2021) and open lines of
connection. The
system primarily
makes appointment,
transaction,
 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
promotion, customer,
and user
management, among
other things, easier
outside of the
website. This
program will
primarily address the
issues they face in
their daily lives and
will target various
populations.(Silva,
W.Y.N.,2-Aug-2021)
13 Systematic To achieve specific business goals most This study
literature of the effectively and efficiently, "Management" is investigates the
Online Beauty one of the most important aspects we have impact of the internet
Industry considered. Efficiency in management helps to and online services
Service complete tasks within a specific timeline for on the beauty
Management better results. This study investigates the industry and its
System impact of the internet and online services on management. Here
(Mrs. Pranali G. the beauty industry and its management. Here we studied the
Chavhan, et al.) we studied the different case studies related to different papers
the topic which contributes to the importance related to the topic
(August 2019)
of online services. Our results show the which contributes to
limitations, solutions, and also advantages of the importance of
the traditional methodology. An effort has been online services. Our
made by the researcher in this paper to review results show the
various essentials of beauty services, related limitations, solutions,
technology, marketing approach, existing and also advantages
issues, and possible solutions by reviewing the of the traditional
available literature. (Mrs. Pranali G. methodology. We
Chavhan, et al.)(August 2019) studied papers
related to technology,
marketing approach,
existing issues, and
possible solutions
which helped in our
results. The findings
of the study can help
the beauty industry to
develop a way that
advances toward
better management
strategies for their
services. (Mrs.
 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
Pranali G. Chavhan,
et al.)(August 2019)
Chatbots as a new information,
communication, and transaction channel
enable businesses to reach their target
audience through messenger apps like
Facebook, WhatsApp, or WeChat.
Compared to traditional chats, chatbots are
not handled by human persons, but by
software leading through conversations.
The latest chatbot developments in
customer services and sales are remarkable.
However, in the field of public transport,
CHATBOTS – AN little research has been published on
INTERACTIVE chatbots so far. With chatbots, passengers
TECHNOLOGY find out timetables, buy tickets and have a Shows new
FOR personal, digital travel advisor providing opportunities for
PERSONALIZED real-time and context-relevant information cross- and up-selling-
COMMUNICATIO, about trips. Chatbots collect and provide activities, gives a
different data about users and their conclusion and an
14 TRANSACTIONS
journeys in public transportation systems. outlook.( Darius
AND SERVICES
They include travel, product, service, and Zumstein
( Darius Zumstein content preferences, usage patterns, and & Sophie
& Sophie demographic and location-based data. Hundertmark
Hundertmark Chatbots have many advantages for both November 2017)
November 2017 ) companies and mobile users. They enable
new user touch points, improve
convenience, reduce service, sales, and
support costs, one-to-one marketing, new
data collections, and deep learning. Using
chatbots, smartphone users can reach a
company anytime and anywhere. The
questioned users of an investigated
prototype are remarkably open to new
mobile services and they quickly adapt to
this technology.
( Darius Zumstein &
Sophie Hundertmark November 2017 )
15 Characterization of The assessment of the quality of salon The main aim of this
Beauty Salon wastewater has received little attention, as study is to assess
Wastewater from a potential source of environmental and wastewater effluent
Kwame Nkrumah public health hazard, due to the lack of characteristics in
University of literature on this issue. KNUST and its
Science and (Marian A. Nkansah, et al. surrounding areas, in
Technology, Kumasi, August 03, 2016. Accepted for publication: relation to its
 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
physicochemical and
microbial
parameters. A total
of 48 wastewater
samples were
collected monthly in
250 L polystyrene
bottles, over a two-
month period from
the KNUST and
Ghana, and Its Ayigya, Ayeduase,
Surrounding and Bomso
Communities. communities.
(Marian A. Standard methods of
Nkansah, et al. August 03, 2016) American Public
August 03, 2016. Health Association
Accepted for (APHA, 19th edition)
publication: were employed in the
August 03, 2016) determination of the
physicochemical
parameters and
microbial content of
the wastewater
samples. (Marian A.
Nkansah, et al.
August 03, 2016.
Accepted for
publication: August
03, 2016)
16 Hair Technique The Hair Technique Salon is currently Through this Hair
Salon Management managing the salon and customer Technique Salon
System Using information manually by using paper-based Management System,
Mobile Application and electronic document management. In customer can view
Hair Technique addition, it has poor appointment salon information,
Salon management which only allows customers make an
Management to make an appointment via phone call. appointment, and
System is a mobile Thus, a mobile-based Hair Technique receive a notification.
application that Salon Management System is developed to At the same time, the
provides a mobile solve these inconveniences.( Jun Yang Beh employer and
platform that Universiti Tun Hussein Onn Malaysia employees can
enables customers 29-11-2021) manage the
appointment, manage
to make an
the salon
appointment for
information, and
hair. manage notification
 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
( Jun Yang Beh easy.( Jun Yang Beh
Universiti Tun Universiti Tun
Hussein Onn Hussein Onn
Malaysia Malaysia
29-11-2021) 29-11-2021)
The advantages of
beauty modeling
training course
teaching influenced
learning from
creative beauty salon
The Influence of design course
Beauty Modeling teaching. Two
Training Course in teaching contents in
Teaching Efficiency creative beauty salon
– A Case of Creative The purpose of this study was to find out
design course, the
Beauty Salon Design the influence of beauty modeling training
practical teaching
in Continuing course in teaching efficiency from the
and creative beauty
Educational creative beauty salon design in the beauty
17 show teaching, the
University science department of continuing
contents of the
( Jun Yang Beh educational university.( Jun Yang Beh
former to teach
Universiti Tun Universiti Tun Hussein Onn Malaysia 29-
theory and practice
Hussein Onn 11-2021)
the advantages of
Malaysia beauty modeling
29-11-2021) training course
teaching influenced
learning from
creative. ( Jun Yang
Beh Universiti Tun
Hussein Onn
Malaysia
29-11-2021)
18 Salon management In developing the system for Hair Pro The overall system
information system Salon, Iterative and Incremental objective is to
Hair Pro Salon is a Development Life Cycle model was used. develop a
service-oriented This model was chosen for it allowed us to Management
business that perform phases repeatedly specifically in Information System
focuses on hair, nail, the analysis, design and implementation for Hair Pro Salon to
make-up beauty and phase. It allowed us to constantly interact replace the manual
customer’s with users to acquire feedback regarding operations in order to
wellbeing.( Abella, the design of the system. provide a tool for the
Jefferson G, et al. ( Abella, Jefferson G, et al. 2009) client in managing
2009) the business. The
group concludes that
the system has
 Republic of the Philippines
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UNIVERSITY
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STUDIES
effectively solved the
problems on the
manual operations.
One of the features
of the system was to
efficiently monitor
inventory of products
and services,
effective storage of
data, automation on
commission and
report generation.
( Abella, Jefferson G, et
al. 2009)
The quantitative
phase used survey
data collection
method, to collect
RELATIONSHIP
MARKETING MODEL
This study develops and presents data from 145
FOR HAIR SALONS relationship marketing framework that respondents,
IN THE FREE STATE provides support for hair salons randomly selected
PROVINCE competitiveness and growth. The study owner/managers of
19
(AMOAKOH, applied both qualitative and quantitative hair salons and
research method.(AMOAKOH, EDMUND customers from
EDMUND OWUSU
OWUSU Bloemfontein in the
Date: 2016)
Date: 2016) Free State Province
of South Africa
(AMOAKOH,
EDMUND OWUSU
Date: 2016)
20 “Get Haircut” One of the businesses that offers services is This is also
Application based a salon or barbershop. Hair care is currently encouraged by
on Mobile one of the beauty components that both Cirebon's growing
Android Using men and women frequently take into salon and barbershop
React Native account. The growth of the salon or industries.( Published
Framework. barbershop industry in Cirebon serves to 2022-09-30)
(Published reinforce this even more. The number of
2022-09-30) patrons at the salon or barbershop keeps
rising, which inevitably leads to issues with
reservations (Booking) and incoming
transaction reports. We require a system
that can address these issues in order to
prevent them. Get Haircut Application is an
android-based application that was created
with the PHP programming language and
 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
React Native framework to make it simpler
for salons and barbershops to accept online
orders from clients. Furthermore, this
application
(Published
2022-09-30)
During the Covid-19 pandemic, the beauty
salon industry is one of the most delicate. It
is because there is seldom any social
distance involved in service delivery.
DESIGNED THE Customers and employees are at a
Due to the lack of
DIGITAL significant risk of contracting COVID-19.
capabilities, the
SERVICE AS The project to save the business in beauty
WhatsApp Business
REVISIT services has been devised as a result of this
platform is unable to
INTENTION urgent issue. Digital technology is utilized
meet the needs of the
PROGRAM in the semi-permanent cosmetics project at
21 salon. The project is
DURING Melati Salon & Sulam. The digital service
establishing the
PANDEMIC FOR is one of the most practical programs to be
online appointment
THE BEAUTY implemented if social distance standards
booking system.
SALON are to be met while still prioritizing
(Published
(Published consumer convenience. Due to the lack of
2022-09-30)
2022-09-30) functionality, the WhatsApp Business
platform is unable to meet the needs of the
salon. The initiative is launching the online
(Published
2022-09-30)
22 Salon and beauty In order to control the  OTP and location-
Appointment transmission of illness based store photos,
Scheduler: A  through social gatherings respectively, will be
Solution to Control , a system based on an used to verify the
Covid-19 Spread  Android application is  legitimacy of
(Apeksha M. suggested in this article customers and
Gopale  to manage appointment  service providers.
Conference paper slots for businesses like Proprietor can keep
First Online: 20 track of regular
 auto repair shops or beauty 
May 2021) consumers and retain
salons parlors, etc. 
facts about their team
The suggested system  through registration.
includes functions like a It makes scheduling
 single app for service and canceling
 providers and clients. appointments simple.
(Apeksha M. Gopale Customers can
Conference paper access non-working
First Online: 20 May 2021) days on an event
calendar and view
 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
the services that are
available along with
their associated costs,
waiting times, etc.
Additionally, the
system offers
customers the ability
to handle their
payments, generate
invoices, generate
reports for analysis,
assist in keeping a
database, and remind
customers when their
appointments are. As
a result, the system
will perform accurate
scheduling and save
both the customer
and the owner time
and effort.(Apeksha
M. Gopale
Conference paper
First Online: 20 May
2021)
23 Barbershops and The study also offers useful  Linnan and her team
beauty salons have details regarding upcoming found 54 studies that
long been seen as  initiatives, projects, and  described efforts to
excellent venues for studies that can be enlist people to
handing out health  conducted in conjunction participate in a
information and  with store proprietors,  program or research
increasing barbers, cosmetologists,  study, promote
community and their clients to address various health topics,
awareness. But how  health issues in  or learn how to work
effective are these these neighborhood contexts.(Laura A. within beauty salons
settings at getting Linnan ScD, July 7, 2014) and barbershops to
the word out and carry out public
improving health health activities.
outcomes? (Laura A. These studies were
Linnan ScD, July 7, published in the past
2014) 14 years, and they
were found using
secondary search
engines like PubMed.
(Laura A. Linnan
 Republic of the Philippines
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STUDIES
ScD, July 7, 2014)
In order to determine
whether there is a
significant
correlation between
the customer
retention (dependent
variable) of the four
Many studies stress the significance of how
beauty salons in the
enhancing service quality can affect client
Service quality for Tharua Market Place,
satisfaction and retention, market share,
customer retention Thamaka district,
in beauty salon
and organization earnings. This study
Kanchanaburi
business in
sought to understand the connection
Province, and the
Kanchanaburi between client retention and the service
five service quality
24 Province quality provided by beauty salons. Also,
dimensions
(Manasawee the research aims to pinpoint the elements
(independent
of service quality that the Kanchanaburi
Achariyawong variables) of
Province beauty salon industry must
Assumption reliability,
incorporate.
University, 2003) responsiveness,
(Manasawee Achariyawong
assurance, and
Assumption University, 2003)
empathy, five service
quality dimensions
were established.
(Manasawee
Achariyawong
Assumption
University, 2003)
25 Proposed A reservation system is an application for The researchers
Reservation assistance. Given that the parlor is developed the
Management following a manual process, we offer them following
System for Daisy our help. A computerized manage deliverables: (1)
Salon. (EarlGalasao, reservation system can replace a Login form, which is
et al. 2020) “paperless” transaction. This system can for the
be used for the customers to reserve, administrators of the
thereby making the employee’s work salon to protect
easier. The first subsystem of our system confidential
is the login form, which is for employees information; (2)
only. The second subsystem information client information
form, which is for the customer before form, which gathers
they reserve this form gathers the information that
information from the customer. should be reserved;
(EarlGalasao, et al. 2020) (3) reservation form,
which in this part the
booked customer
the gather time and
 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
 http://dhvsu.edu.ph COLLEGE OF COMPUTING
STUDIES
day where the client
to go in the salon;
and (4) management
reservation form,
the place can you
see all records of the
customer
reservation. The
computerized
management
reservation system
can reserve a
customer in the
daisy salon easier
than through a
manual process. This
system gathers the
information of the
customer and the
schedule in the salon
and lessens hassle
for a returning
customer in the
salon. This system
lessens the work of
employees and
prevents consuming
a long time.
(EarlGalasao, et al.
2020)

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http://eprints.uty.ac.id/10078/

https://pdfs.semanticscholar.org/8b37/2e0452d2521620bdb233202203884de04389.pdf

https://www.theseus.fi/handle/10024/97700

http://hdl.handle.net/10356/58932

https://scholar.google.com/scholar?
hl=en&as_sdt=0%2C5&q=Salon+Booking+and+Reservation+App&oq=#d=gs_qabs&t=1676777636596&u
=%23p%3DZTogYaKuu-MJ
 Republic of the Philippines
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UNIVERSITY
Cabambangan, Bacolor, Pampanga
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 Republic of the Philippines
DON HONORIO VENTURA STATE
UNIVERSITY
Cabambangan, Bacolor, Pampanga
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