08 Redirecting Toxic Conversations - Looking Back

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Looking Back:

Redirecting Toxic Conversations


Use this form to look at a conversation where you either did or did
not redirect a toxic conversation.

Briefly describe the conversation you experienced.

How quickly did you recognize that this was a conversation you
needed to redirect?

What did you do to redirect the conversation (interrupt, name it,


divert it, or some other method)?

Were you satisfied with the outcome of the conversation?

Is there anything you should do differently to be more effective next


time you encounter a difficult conversation?

Copyright  2016 by Corwin. All rights reserved. Reprinted from Better Conversations: Coaching Ourselves and Each Other to Be More Credible, Caring, and
Connected by Jim Knight. Thousand Oaks, CA: Corwin, www.corwin.com.

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