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Achieving Quality Production

The document discusses quality in business and provides three key points: 1) It defines quality as meeting customer expectations and explains why it is important for businesses to maintain quality to build loyalty, reputation, and sales. 2) It describes quality control as checking for quality at the end of production using inspectors, and quality assurance as checking standards throughout production by employees. 3) It introduces total quality management as continuously improving quality at every stage of production and making it central to company culture.

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Mudassir Raza - 69163/TCHR/BGJK-M
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131 views14 pages

Achieving Quality Production

The document discusses quality in business and provides three key points: 1) It defines quality as meeting customer expectations and explains why it is important for businesses to maintain quality to build loyalty, reputation, and sales. 2) It describes quality control as checking for quality at the end of production using inspectors, and quality assurance as checking standards throughout production by employees. 3) It introduces total quality management as continuously improving quality at every stage of production and making it central to company culture.

Uploaded by

Mudassir Raza - 69163/TCHR/BGJK-M
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SEIDUTS SSENISUB

Achieving Quality
Production
7115
seidutS ssenisuB
This chapter will explain:
What quality means and why it is important for all businesses

The concept of quality control and how businesses implement quality control

The concept of quality assurance and how this can be implemented.

5117
What Quality Means and Why
SEIDUTS SSENISUB

It Is Important For All


Businesses?
Quality Quality means to
produce a good or a
service which meets
customer
expectations.
Quality products help businesses:

Establish brand image


Build brand loyalty
Maintain a good reputation
Increase Sales
Attract new customers
If quality is not maintained then businesses will:

Lose customers to other brands


Have to replace faulty products or offer to repeat
a service that was poor, which raise costs.
Have customers who tell other people about their
experiences and this will create a bad reputation,
leading to lower sales and profits.
QC is the checking for quality
Quality at the end of the production
Control process, whether it is the
production of a product or a
service.
It uses quality inspectors as a
way of finding any faults.
Drawbacks:
Advantages:
Expensive as inspector need to be paid
Tries to eliminate faults or errors before
to check the product or service.
the customer receives the product or
service.
Identifies faulty products but doesn't
find why the fault has occurred and
Less training is required for the
therefore is difficult to solve the
workers as inspectors are employed to
problem.
check quality.
High costs if products have to be
scrapped or reworked or service
repeated.
Quality Quality assurance is the
checking for quality standards
Assurance throughout the production
process by employees,
whether it is the production of
a product or a service.
Advantages: Drawbacks:

Tries to eliminate faults or errors at all Expensive to train employees to check


stages of production before passing on the quality of their own work at each
to the next stage. stage of production.

There are fewer customer complaints. Relies on employees being committed


Reduced costs if products do not have to maintaining the standards set.
to be scrapped or reworked or service
repeated.
Total Quality It is the continuous
Management improvement of products and
processes by focusing on
quality at each and every
stage of production.
Advantages:

Quality is built into every part of the Drawbacks:


production of a product or service and
becomes central to the ethos of all It is expensive to train all employees to
employees. check the product or service.

It eliminates all faults or errors before the Relies on all employees following TQM
customer receives the product or service as ideology and accepting responsibility
it has a 'right first time' approach. for quality.
No customer complaints and so brand image
is improved - leading to higher sales.
Reduced costs if products do not have to be
scrapped or reworked or service repeated.
Waste is removed and efficiency increases.
How can a customer be assured
of a quality product or service?
Thank you!

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