James Gosselin EXPERIENCE

Network/I.T. Professional I.T. AND A/V SUPPORT TECHNICIAN

Community of Christ Headquarters, Independance, MO / Jan 2023 - Apr
[email protected] 2023.
● Delegated all inbound support requests to appropriate resources.
(816)-937-7272 ● Provide users with technical support on a national and global
8825 David Ave. scale.
St. Louis, MO 63114 ● Used Remote Desktop support platforms to provide service.
● Provided support to the A/V systems of the local facilities
● Daily morning meetings with management to update department
EDUCATION status, and brainstorm solutions for upcoming projects
PANOLA COLLEGE
Carthage, TX
I.T. Contractor/Video Forensic Specialist
The Jackson Law Firm, Las Vegas, NV May 2022 - Dec 2022
● Setup and train remote desktop environments
ADDITIONAL SKILLS ● Support attorney in all desktop troubleshooting matters
Microsoft Outlook Support, Microsoft 365 ● Support attorney reviewing digital evidence
User Administration and Security ● Review digital video evidence and edit for time and enhancement for
submission to court hearings
Management , Windows Server
● Appear in court hearings as expert witness on matters of digital
2008/2012/2016/2019
video evidence
Microsoft Server Active Directory
Management, Group Policy Management, Independent I.T. Contractor
AD Synchronization, Azure integration, Desert IT, Las Vegas, NV Apr 2022 - May 2022
DHCP/DNS Server Configuration, SQL ● Visit onsite clients as contractor for MSP
● Perform network and workstation troubleshooting
Server/Database Support, Hyper-V and
● Deploy Meraki routers in an SMB environment
VMWare Server Virtualization,
● Remote support for clients via NinjaRMM
Client Level Hardware/Software ● Use IT Glue platform to review and update client configuration
Troubleshooting, VPN Tunnel information.
Configuration, Remote Desktop Support. ● Track tickets via ConnectWise Manage

Router, Firewall Appliance Configuration

 NETWORK ENGINEER/SYSTEM SPECIALIST
and Management, L3 Switch
Network PC Engineering Inc., Mesa, AZ / Feb 2021 - Apr 2022
Configuration, VLAN Networks, WiFi
● Review and coordinate project activity.
Network Survey and AP Implementation.
● Meet with department heads to resolve problems.
Configuration and management of ● Provide users with technical support.
commercial network appliances by ● Train and supervise staff.
Sonicwall, Fortinet, Unifi, Ruckus, Aruba, ● Evaluate the client technology needs and recommend
HPE. improvements.
● Purchase necessary equipment.
● Coordinate installation of new equipment.
CERTIFICATIONS ● Coordinate network operations, maintenance, repairs, or
A+ Hardware/Software upgrades.
● Develop and write procedures for hardware or software.
A+ Networking
● Develop and implement solutions for network problems.
A+ Security Plus ● Participate in network expansion projects.
● Monitor and analyze network performance to identify
inefficient use of resources.
 
James Gosselin TIER 3 CLIENT SUPPORT AND PROJECT TECHNICIAN
Intelligent Technical Solutions, Las Vegas, NV / Feb 2019 - Feb 2021
Network/I.T. Professional ● Remote support response to multiple client service
accounts.
[email protected] ● Managed client Convey Health Systems to install, configure and
maintain systems in a warehouse environment. This included ADP
(816)-937-7272 Clock in systems, warehouse network printer queue maintenance,
8825 David Ave. PaperCut administration, Zebra Android based barcode inventory
St. Louis, MO 63114 scanning gun configuration, FedEx workstation setup and
troubleshooting and Zebra shipping label printer configuration and
troubleshooting.
● Managed Client Dynojet in a warehouse environment to
program Symbol brand scanning equipment, install
configure and troubleshoot Zebra label printers for Fed-Ex
workstations, configure parameters for FedEx shipping
station software.
● Configure and document commercial network appliances.
● Support client liaison for 3rd party software vendors.
● Microsoft Server Domain management for AD
User/Computer Management and DHCP Server, DNS Server,
IIS, SQL Server, Group Policy Management, Security Policies,
Security Release Updates. configuration,
● Investigate pre-existing network sites to identify and
document connections, devices, security and L3
configurations.
● Survey sites for WiFi network planning and deployment.
● NAS configuration.
● Network security appliance configuration and deployment.
● Microsoft 365 Management.
● Microsoft Azure Integration for MS Site Server AD Sync.
 
TRAFFIC CONTROL SYSTEM TECHNICIAN
City of Tyler Traffic Engineering Dept, Tyler, TX / Feb 2017 - Oct 2017
● Installation, maintenance, and repair of computer based
traffic control systems, including loop systems, video
detection, signal coordination, traffic preemption systems
and similar devices.
● Developed traffic department route dispatch and work order
application platform to make the department paperless.
● Reviewed engineering plans, and schematics to make system
changes requested by the Lead Engineer
 
HELP DESK OPERATIONS LEAD
I.T. CONSULTING Jan 2015 - Jan 2017
● Worked directly with manufacturers to perform warranty
contract services for both business and residential clients
● Manufacturers included Dell, HP, Canon, Lexmark, Epson
● All work on a 1099 basis.
 
 PRODUCTION DIRECTOR
Digital Media ETX Music, TX / Jan 2012 - Jan 2016
● Worked with regional music artist
● Shot and produced content for live and online distribution
● Coordinated special events such as the East Texas Music
Awards
● Shot and produced EPK and Music Videos for artists
● Performed Public Relations and interviews for media outlets
such as local NBC and FOX affiliates
● Helped build a recognized brand and established a base of
over 50,000 subscribers to etxmusic.com
 
PRODUCTION ENGINEER
THOMLINSON LEIS COMMUNICATIONS, Tyler, TX / Jan 2010 - Jan 2015
● Daily production of on-air programming content
● Creative copy writing
● Adobe Suite/Cubase/Avid Pro Tools
● Used site books to troubleshoot control room equipment
issues
● Managed broadcast satellite synchronization
 
IT SUPERVISOR, LEAD TECHNICIAN
FIRST RESPONSE TECHNOLOGY, Longview, TX / Jan 2006 - Jan 2008
● For computer hardware/software troubleshooting and repair
office machines
● Used Active Directory to manage user permissions
● Used remote desktop to troubleshoot and resolve software
issues
.
● Managed work orders, inventory, and dispatch.