2023 2024

Items Criteria Baseline

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Workorders
Potrero
Emergency Workorders
1.1.1 Count of workorders 0 0
1.1.2 Count of open workorders 0 0
1.1.3 Percent of workorders open 0 N/A
1.1.4 Average days open for open orders N/A N/A
1.1.5 Count of workorders over 30 days
1.1.6 Count of closed workorders 0 0
1.1.7 Count of workorders NOT closed in time 0 0
1.1.8 Percent NOT closed in time 0 N/A
1.1.9 Average days to close N/A N/A
Non-Emergency Workorders
1.2.1 Count of workorders 114 158
1.2.2 Count of open workorders 13 19
1.2.3 Percent of workorders open 11% 12%
1.2.4 Average days open for open orders 16.1 25.1
1.2.5 Count of workorders over 30 days 1 5
1.2.6 Count of closed workorders 112.3 139
1.2.7 Count of workorders NOT closed in time 9 13
1.2.8 Percent NOT closed in time 8% 9%
1.2.9 Average days to close 6.3 5.8
Sunnydale
Emergency Workorders
1.2.1 Count of workorders 0 0
1.2.2 Count of open workorders 0 0
1.2.3 Percent of workorders open 0 N/A
1.2.4 Average days open for open orders N/A N/A
1.2.5 Count of workorders over 30 days 0
1.2.6 Count of closed workorders 0 0
1.2.7 Count of workorders NOT closed in time 0 0
1.2.8 Percent NOT closed in time 0 N/A
1.2.9 Average days to close N/A N/A
Non-Emergency Workorders
1.2.1 Count of workorders 93 144
1.2.2 Count of open workorders 18 6
1.2.3 Percent of workorders open 19% 4%
1.2.4 Average days open for open orders 9.9 18.5
1.2.5 Count of workorders over 30 days 0.0 0
1.2.6 Count of closed workorders 92 138
1.2.7 Count of workorders NOT closed in time 17 3
1.2.8 Percent NOT closed in time 18% 2%
1.2.9 Average days to close 14.0 3.5
Inspections
Potrero
Site Inspections
2.1.1 Overall score (out of 3, 3 being best) 0 2
2.1.2 Count of inspections 0 35
2.1.3 Count of inspections passed 0 0
2.1.4 Percent of inspections passed 0% 0%
2.1.5 Hazards 0 0
Unit Inspections
2.2.1 Count of inspections 0 156
2.2.2 Count of inspections passed 0 156
2.2.3 Percent of inspections passed 0% 100%
2.2.4 Holds 0 0
2.2.5 Average Days Held 0 0
2.2.6 Abatements 0 0
2.2.7 Average Days Abated 0 0
Sunnydale
Site Inspections
2.1.1 Overall score (out of 3, 3 being best) 0 1
2.1.2 Count of inspections 0 47
2.1.3 Count of inspections passed 0 0
2.1.4 Percent of inspections passed 0% 0%
2.1.5 Hazards 0 0
Unit Inspections
2.2.1 Count of inspections 0 141
2.2.2 Count of inspections passed 0 141
2.2.3 Percent of inspections passed 0% 100%
2.2.4 Holds 0 0
2.2.5 Average Days Held 0 0
2.2.6 Abatements 0 0
2.2.7 Average Days Abated 0 0
DBI Notices
Potrero
3.1.1 Count of DBI notices 0 1
3.1.2 Count of DBI notices resolved 0 0
3.1.3 Percent of DBI notices resolved 0% 0%
3.1.4 Average days to resolve DBI notices N/A N/A
Sunnydale
3.1.1 Count of DBI notices 0 0
3.1.2 Count of DBI notices resolved 0 0
3.1.3 Percent of DBI notices resolved 0% N/A
3.1.4 Average days to resolve DBI notices N/A N/A
Escalations
Potrero • On 01/25/23 Authority staff was contacted
about a fire at Potrero Hill. EBMC reported that
there was a fire at the site and that emergency
personnel would not disclose information to
EBMC and wanted to speak with the Housing
Authority. Housing Authority staff rushed over to
the location and made themselves available for all
questions asked and requests made by emergency
personnel. Authority staff was also able to assist in
determining whether PUC or PG&E was the
responsible party for the power lines.

Sunnydale • On 1/6/23, the Authority assisted EBMC with:

1. Finding a tree contractor to remove a large tree
that had fallen on top of a unit.
2. To locate a couple of vacant units that were
suitable to transfer the affected families whose
units were no longer habitable due to the damage
from the fallen tree.

• On 1/7/23, the Authority assisted EBMC with:

1. Finding an electrical contractor to repair the
damaged electric service entrance (damaged by
fallen tree from 1/6/23).
2. Contacting SFPUC to restore the service after
the repairs were made.

• On 1/9/23, the Authority assisted EBMC by

contacting SFPUC to restore power due to a
downed tree that affected several units (EBMC
office).

Comments
EBMC has yet to classify those workorders
considered "life threatening conditions" as
emergency workorders. Section 8-I.C. of the
Authority's Administrative Plan (found here:
https://sfha.org/resources-forms/administrative-
plan-0 ) defines conditions that are "life
threatening." HUD requires 24-hour response for
workorders considered emergencies or life-
threatening. The Authority has no way to track
whether emergency workorders are being
completed within 24 hours without an
"emergency" classification (column) in the
workorder data.

EBMC Response
EBMC was given one full month to respond to the
January scorecard and the one-month deadline
passed with no response from EBMC. The
Authority sent EBMC multiple weekly reminders
about the scorecard response deadline as well as
mentioned the deadline multiple times during the
weekly call between the Authority and EBMC.