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ITIL Change Control Form Template

1. The change request was submitted by Ashram Verma to add a streaming feature to an online shopping site. 2. The impact and complexity of adding this feature was rated as medium, while the business risk was rated as medium. 3. The implementation plan outlined designing the feature by December 22nd, writing code by January 19th, and rolling out the feature on February 6th requiring 0.5 FTE for 5 weeks at a cost of $7,800.

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107 views2 pages

ITIL Change Control Form Template

1. The change request was submitted by Ashram Verma to add a streaming feature to an online shopping site. 2. The impact and complexity of adding this feature was rated as medium, while the business risk was rated as medium. 3. The implementation plan outlined designing the feature by December 22nd, writing code by January 19th, and rolling out the feature on February 6th requiring 0.5 FTE for 5 weeks at a cost of $7,800.

Uploaded by

Sergio T
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Change Control Form

Requested By Ashram Verma


Request Date 05-Dec-2017
Project Name On-Line Shopping Site
Change ID Number HD-CCB-1205-GPL

Classification
Low: The requested change is an internal initiative by the
Importance interface team, which is aimed at improving the
streaming capabilities
Medium: The steaming option is becoming an industry
Impact
standard, and is expected by the clients
Medium: the open source code is available and has
Complexity worked on similar OS (Operating System) as we have.
Only the configuration is required

Assessment
Medium: Currently this feature isn’t in high demand by
Business Risk the clients, but we estimate that soon it will be and we
don’t want to start this addition under pressure
Low: This feature works in various other sites, and the
IT Risk technology is widespread and has been tried and true for
many similar sites

Implementation Plan
1. Design document submitted: 15-Dec-17
2. Design document approved: 22-Dec-17
MMS (Major Milestones) 3. Code written and approved: 19-Jan-18
4. Feature peer testing: 26-Jan-18
5. Roll-out: 06-Feb-18
Materials: N/A
Streaming SME (Subject Matter Expert): 0.5 FTE (Full Time
Required Resources Equivalent) for 4 weeks during design document and code
writing, and additional 1 week post roll-out for support
and bug fixing
Cost 104 hours of the streaming SME: 104 X $75 = $7,800
Closure
1. The streaming of a 45 second video took 1.7
Parameters for closing the seconds to load and play on the customers site
change 2. 1,200 simultaneous clients of the customer have
streamed a video

Approval
 Received by Tyrell Jackson on 06-Dec-18
Approval Process
 The change is approved

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