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    An Ethical Analysis of Emotional Labor

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    Bengisu
    This document provides an ethical analysis of emotional labor. It defines emotional labor as the management of feelings to create a publicly observable display that fulfills work expectations and goals. There are two types: surface acting, where fake emotions are displayed, and deep acting, where real felt emotions are summoned. The document discusses rights to autonomy and well-being that both individuals and organizations have regarding emotional labor. It also discusses duties of fidelity and non-maleficence. Conflicts can arise between different parties' rights and between rights and duties. Principles of consent and mutual self-interest are discussed to help reconcile these conflicts.

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    An Ethical Analysis of Emotional Labor

    Uploaded by

    Bengisu
    33 views13 pages
    This document provides an ethical analysis of emotional labor. It defines emotional labor as the management of feelings to create a publicly observable display that fulfills work expectations and goals. There are two types: surface acting, where fake emotions are displayed, and deep acting, where real felt emotions are summoned. The document discusses rights to autonomy and well-being that both individuals and organizations have regarding emotional labor. It also discusses duties of fidelity and non-maleficence. Conflicts can arise between different parties' rights and between rights and duties. Principles of consent and mutual self-interest are discussed to help reconcile these conflicts.

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    This document provides an ethical analysis of emotional labor. It defines emotional labor as the management of feelings to create a publicly observable display that fulfills work expectations and goals. There are two types: surface acting, where fake emotions are displayed, and deep acting, where real felt emotions are summoned. The document discusses rights to autonomy and well-being that both individuals and organizations have regarding emotional labor. It also discusses duties of fidelity and non-maleficence. Conflicts can arise between different parties' rights and between rights and duties. Principles of consent and mutual self-interest are discussed to help reconcile these conflicts.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    33 views13 pages

    An Ethical Analysis of Emotional Labor

    Uploaded by

    Bengisu
    This document provides an ethical analysis of emotional labor. It defines emotional labor as the management of feelings to create a publicly observable display that fulfills work expectations and goals. There are two types: surface acting, where fake emotions are displayed, and deep acting, where real felt emotions are summoned. The document discusses rights to autonomy and well-being that both individuals and organizations have regarding emotional labor. It also discusses duties of fidelity and non-maleficence. Conflicts can arise between different parties' rights and between rights and duties. Principles of consent and mutual self-interest are discussed to help reconcile these conflicts.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 13

    An Ethical Analysis

    of Emotional Labor

    Barry, B., Olekalns, M., & Rees, L. (2019). An ethical analysis of emotional labor. Journal of
    Business Ethics, 160, 17-34.
    Overview
    1. Definition of emotional labor
    2. Rights and duties
    3. Conflicts
    4. Future directions for managerial practice
    Emotional Labor

    “the management of feeling to create a publicly observable facial and bodily


    display”

    Emotional efforts that are performed to fulfill perceived or explicit individual


    work-related motivations or expectations that serve organizational goals.

    Surface acting, in which the individual displays emotions he or she is not


    actually experiencing and is not attempting to feel while suppressing the
    display of felt emotions.
    Deep acting, in which the individual deliberately strives to summon the target
    emotion and then allows that felt emotion to guide outward expression.
    A Brief Review of Emotional Labor Research

    “...management cannot simply demand ‘service with a smile’ as the effort to put on the smile
    may, ironically, have costs to the person and their performance.”
    Rights and Obligations in Relation to Emotional
    Labor
    Rights
    Autonomy
    “to make reasoned choices about how to live one’s life”

    A right to cultivate autonomy comes into play both for the individual who performs
    emotional labor and for the employing organization.
    Rights and Obligations in Relation to Emotional
    Labor
    Rights
    Well-being
    "The presence of happiness or good or success in one’s own life from one’s own point
    of view, possibly achieved through the deliberate fulfillment of chosen goals."

    “The ability to pursue happiness in accordance with their own desires”


    Rights and Obligations in Relation to Emotional
    Labor
    Duties
    Fidelity
    “to fulfill promises and implicit promises because we have made them”

    psychological contracts. - “beliefs, based upon promises expressed or implied,


    regarding an exchange agreement between and individual and, in organizations, the
    employing firm, and its agents”

    Social Contract Theory


    Rights and Obligations in Relation to Emotional
    Labor
    Duties
    Non-maleficence
    "a normative principle that constrains action by virtue of the “intrinsic significance of harm-
    doing” which invests in that principle “a force sufficient to outweigh good results”. "
    Conflicts Between Rights and Duties

    —the question of when either its performance or its regulation crosses ethical lines—

    consent is based on the assumption that contracts have a fair and impartial starting point;
    mutual self-interest proposes that “morality consists in those forms of cooperative
    behavior that it is mutually advantageous for self-interested agents to engage in”
    Conflicts Between Two Parties’ Rights

    The autonomy rights of one party delimit the well-being rights of the other, and vice versa.

    Principle of consent
    A decision bias in which individuals overweight short-term benefits (surface acting is less
    effortful) and underweight long-term costs (impact on well-being).

    Principle of Mutual Self-interest


    The principle is met when both parties align on deep acting or when both parties align on
    surface acting or deep acting.
    Conflicts Between One Party’s Rights and Duties

    Principle of consent
    Organizations should acknowledge their duties to train, develop and support employees.

    The principle of consent suggests that rights may take precedence over duties.

    Principle of Mutual Self-interest


    Mutual self-interest implies that the duty of non-maleficence should override rights to
    autonomy and well-being.

    Also, the duty of fidelity should override each party’s rights.


    Reconciliation of Rights and Duties and
    Discussion

    Thank you
    for your attention.

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