Example2 6AbleBaker

B C D E F G H I J K L M
16 Step Activity Clock Clock Clock State Activity Clock Clock Clock Output Output
17 Service Completion
Interarrival When When Service Time Time in
18 Caller Time Arrival Able Baker Server Time Service Time Caller Delay System
19 Number (Minutes) Time Available Available Chosen (Minutes) Begins Able Baker (Minutes) (Minutes)
20 1 0 0 0 Able #VALUE! 0 #VALUE! 0 #VALUE!
21 2 #VALUE! #VALUE! #VALUE! 0 #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE!
22 3 #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE!
Experiment: Repeated Trials of the Able-Baker Call Center Simulation
Number of Trials: 400
Link to Measure of Performance:
Name of Measure: Link
Average Caller Delay #VALUE!
Click on Run Experiment to generate 400 trials, and to create
a histogram to show the distribution of the 400 samples of Average Cal
Response Table Multi-Trial Summary
Average
Trial Caller Delay Bins Frequency
1 0.73 0 0
2 0.34 0.5 118
3 0.70 1 195 Frequency of Averag
4 0.31 1.5 63
5 0.81 2 19 250
6 0.51 2.5 0
7 0.59 3 5
195
8 0.71 3.5 0 200
Occurrences (No. of Trials)

9 0.28 4 0
10 0.94 4.5 0
11 1.77 5 0 150
12 0.53 >5 0 118
13 0.74
100
14 1.03 Total = 400
15 1.11 63
16 0.98 50
17 0.96 Average 0.78 19
18 1.11 Median 0.705 0 0
19 0.88 0
20 0.58 Minimum 0.11 0 1 1 2 2 3
21 0.62 Maximum 2.87 Bin
22 0.40 (Example: Bin labeled "2" coun
23 0.69 (The right-most bin cou
24 0.85
25 0.47
26 1.41
27 1.56
28 0.32
29 0.38
30 0.31
31 1.10
32 0.67
33 1.36
34 0.74
35 2.65
36 1.05
37 0.80
38 0.80
39 0.53
40 0.88
41 0.77
42 0.45
43 0.58
44 0.23
45 0.75
46 0.36
47 1.81
48 1.83
49 0.58
50 1.04
51 1.08
52 0.76
53 1.91
54 1.22
55 0.52
56 0.90
57 0.36
58 0.30
59 1.03
60 1.27
61 0.34
62 0.39
63 0.29
64 0.61
65 2.87
66 1.10
67 0.37
68 0.79
69 0.70
70 0.66
71 0.62
72 1.08
73 0.99
74 0.56
75 0.49
76 0.21
77 0.61
78 0.68
79 0.96
80 0.65
81 0.75
82 0.54
83 1.28
84 0.36
85 1.26
86 1.10
87 1.33
88 0.40
89 0.29
90 0.96
91 0.39
92 0.62
93 0.96
94 0.33
95 0.85
96 0.75
97 0.29
98 1.10
99 0.68
100 0.46
101 1.71
102 0.53
103 0.34
104 0.71
105 0.55
106 0.90
107 0.74
108 0.26
109 0.72
110 0.67
111 0.31
112 0.72
113 1.56
114 0.35
115 0.55
116 0.36
117 0.45
118 0.11
119 0.61
120 0.59
121 0.57
122 0.62
123 0.52
124 0.50
125 0.91
126 0.98
127 0.36
128 1.05
129 0.74
130 0.40
131 1.66
132 1.68
133 0.91
134 0.60
135 1.23
136 0.93
137 0.80
138 0.78
139 0.80
140 0.31
141 0.35
142 0.71
143 0.40
144 1.39
145 1.13
146 1.26
147 0.57
148 0.22
149 0.47
150 0.49
151 1.21
152 1.04
153 0.49
154 0.94
155 0.66
156 0.73
157 0.25
158 0.96
159 0.95
160 0.70
161 0.92
162 0.75
163 0.76
164 1.18
165 0.84
166 0.42
167 0.91
168 1.10
169 0.38
170 0.45
171 0.49
172 0.64
173 0.89
174 0.75
175 0.33
176 1.19
177 0.30
178 2.55
179 0.26
180 0.65
181 0.98
182 1.22
183 0.88
184 0.48
185 0.26
186 0.60
187 1.34
188 0.66
189 0.25
190 0.75
191 0.20
192 0.88
193 0.90
194 0.99
195 0.81
196 0.43
197 0.63
198 0.80
199 1.33
200 0.92
201 0.75
202 1.96
203 0.48
204 0.44
205 1.89
206 0.37
207 0.93
208 0.73
209 0.95
210 0.29
211 0.69
212 1.04
213 1.62
214 0.47
215 2.68
216 0.76
217 0.98
218 1.26
219 0.62
220 0.48
221 1.30
222 0.59
223 0.26
224 0.49
225 1.14
226 1.42
227 0.43
228 0.61
229 0.41
230 0.40
231 0.96
232 1.13
233 1.35
234 0.46
235 0.30
236 0.82
237 0.86
238 0.61
239 0.85
240 1.22
241 0.88
242 0.59
243 0.48
244 0.70
245 0.64
246 0.62
247 0.41
248 0.72
249 1.74
250 0.79
251 0.52
252 0.85
253 1.24
254 1.02
255 1.07
256 0.86
257 0.57
258 1.42
259 0.95
260 0.45
261 1.31
262 0.42
263 0.67
264 0.68
265 0.88
266 1.54
267 0.48
268 0.94
269 0.86
270 0.42
271 1.26
272 1.06
273 0.94
274 1.57
275 0.50
276 0.71
277 0.44
278 0.59
279 0.43
280 0.44
281 1.20
282 0.84
283 0.54
284 1.62
285 0.85
286 0.33
287 0.76
288 0.43
289 1.66
290 0.79
291 1.26
292 0.74
293 0.50
294 0.89
295 0.19
296 0.93
297 0.51
298 0.43
299 0.48
300 0.44
301 0.63
302 0.90
303 0.75
304 0.70
305 0.70
306 0.24
307 1.35
308 0.85
309 0.65
310 1.20
311 0.43
312 0.70
313 1.26
314 1.06
315 0.57
316 0.45
317 0.91
318 0.45
319 0.67
320 0.89
321 1.24
322 1.24
323 0.33
324 0.70
325 0.51
326 2.83
327 0.52
328 0.56
329 0.29
330 0.43
331 0.89
332 0.36
333 0.54
334 1.40
335 1.11
336 0.59
337 0.31
338 1.03
339 0.44
340 0.81
341 0.70
342 0.77
343 0.99
344 0.36
345 0.50
346 0.56
347 1.01
348 0.47
349 0.82
350 0.65
351 0.79
352 1.33
353 0.85
354 0.74
355 0.88
356 0.58
357 0.27
358 0.38
359 0.68
360 0.74
361 1.67
362 0.83
363 0.82
364 0.16
365 0.33
366 0.62
367 0.16
368 0.44
369 0.97
370 1.00
371 0.41
372 0.27
373 0.54
374 0.52
375 1.23
376 0.60
377 0.31
378 0.82
379 1.88
380 0.37
381 1.11
382 0.49
383 0.40
384 0.42
385 0.81
386 1.00
387 1.12
388 0.25
389 0.49
390 0.86
391 0.53
392 0.50
393 0.35
394 0.40
395 0.94
396 0.46
397 0.64
398 0.86
399 0.56
400 0.71
ulation
You may change any value with a green background.
Then click on Run Experiment to see the effect of any changes.
This cell is linked to the output of a trial, and is
the source of the data in Column B under Average Caller Delay.
nerate 400 trials, and to create
he 400 samples of Average Caller Delay.
Seed for Random Numbers 12345
Frequency of Average Caller Delay
195
63
19
0 5 0 0 0 0 0
1 2 2 3 3 4 4 5 5 >5
Bin
xample: Bin labeled "2" counts all values >1.5 and <=2)
(The right-most bin counts all values >5)
Explanation of Model Logic:
You may modify the Example by changing any of the values with a green
background. You may have to hit the F9 function key once to update some
formula values. On Averages:
In D6 in the 'Experiment' workshee

for the last run (or last trial) of 100 c
one trial.
For interarrival and service times, the model uses the VB function "Discrete"
supplied in this workbook. To see an example, look at the formula in cell C19 The 'Experiment' worksheet makes
in worksheet 'One Trial'. To see the Visual Basic code, enter alt+F11 or click random numbers. These runs with
Tools/Macro/Visual Basic Editor on the menu. replications. The replications are s
How to use it: Discrete(Range for Cumul Prob, Range for Service Times) In E27 of the 'Experiment' workshe
runs or replications.
Note that the ranges in C19 use absolute addressing (the $D$8, etc), as in:
=Discrete($D$8:$D$11,$B$8:$B$11)
Absolute addresses make it easier to copy and paste a formula that depends
on a fixed range.
On the Histograms or Frequency
The Frequency Graph in the 'One T

of 100 individual caller delays on a
The Frequency Graph in the 'Exper

In row 14, the label "Clock" indicates that the columns below the label are distribution of "Average Caller Dela
simulation clock times at which some event occurs. The other time values,
such as "Service Time" and "Caller Delay" are durations of time, either inputs Which frequency distribution is likel
or statistical measures of performance. variability?
To duplicate the results in the textbook for either worksheet:
1. Set the "Seed" for the random numbers to the value 12345
2. Click on the "Reset Seed" button.
When you click on "Generate New Trial" or "Run Experiment", it uses new
random numbers, continuing in the random "stream" from the point where it
left off in the previous run(s).
ges:
he 'Experiment' worksheet, the average is the Average Caller Delay

t run (or last trial) of 100 callers. It is an average within one run or
eriment' worksheet makes multiple runs or trials, each using different

umbers. These runs with different random numbers are called
ns. The replications are statistically independent.
the 'Experiment' worksheet, the Average is the average across all

plications.
stograms or Frequency Graphs:
uency Graph in the 'One Trial' worksheet represents the distribution

ividual caller delays on a single trial.
uency Graph in the 'Experiment' worksheet represents the

n of "Average Caller Delay" over all trials or replications.
quency distribution is likely to show a wider range, that is, greater

?

Example2 6AbleBaker

Uploaded by

Copyright:

Available Formats

Example2 6AbleBaker

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Example2 6AbleBaker

Uploaded by

Copyright:

Available Formats

B C D E F G H I J K L M

Occurrences (No. of Trials)

Frequency of Average Caller Delay

In D6 in the 'Experiment' workshee

The Frequency Graph in the 'One T

The Frequency Graph in the 'Exper

To duplicate the results in the textbook for either worksheet:

he 'Experiment' worksheet, the average is the Average Caller Delay

eriment' worksheet makes multiple runs or trials, each using different

the 'Experiment' worksheet, the Average is the average across all

stograms or Frequency Graphs:

uency Graph in the 'One Trial' worksheet represents the distribution

uency Graph in the 'Experiment' worksheet represents the

quency distribution is likely to show a wider range, that is, greater

You might also like