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    Unit 4 Reading 2

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    Selly Juniarta Purba
    1. The letter is a complaint to Mrs. Jackson regarding an incorrect invoice. 2. The customer was promised a 12% discount on silk shirts but the invoice only showed an 8% discount. Additionally, the customer had returned silk ties but was still charged for them. 3. The customer deducted the charges for the ties and additional promised discount from the payment and asked Mrs. Jackson to check that the adjusted payment of £1,056 instead of £1,344 was correct.

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    Unit 4 Reading 2

    Uploaded by

    Selly Juniarta Purba
    26 views2 pages
    1. The letter is a complaint to Mrs. Jackson regarding an incorrect invoice. 2. The customer was promised a 12% discount on silk shirts but the invoice only showed an 8% discount. Additionally, the customer had returned silk ties but was still charged for them. 3. The customer deducted the charges for the ties and additional promised discount from the payment and asked Mrs. Jackson to check that the adjusted payment of £1,056 instead of £1,344 was correct.

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    1. The letter is a complaint to Mrs. Jackson regarding an incorrect invoice. 2. The customer was promised a 12% discount on silk shirts but the invoice only showed an 8% discount. Additionally, the customer had returned silk ties but was still charged for them. 3. The customer deducted the charges for the ties and additional promised discount from the payment and asked Mrs. Jackson to check that the adjusted payment of £1,056 instead of £1,344 was correct.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    26 views2 pages

    Unit 4 Reading 2

    Uploaded by

    Selly Juniarta Purba
    1. The letter is a complaint to Mrs. Jackson regarding an incorrect invoice. 2. The customer was promised a 12% discount on silk shirts but the invoice only showed an 8% discount. Additionally, the customer had returned silk ties but was still charged for them. 3. The customer deducted the charges for the ties and additional promised discount from the payment and asked Mrs. Jackson to check that the adjusted payment of £1,056 instead of £1,344 was correct.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Name : Selly Juniarta Purba

    NIM : 2005081058
    Class : AK-6D

    Reading 2
    Complete the following letter of complaint with the words in the box:

    mentioned charge noticed check sent writing

    Dear Mrs Jackson,


    I am 1__________ further to our telephone conversation two weeks ago about invoice no.
    PX250963.
    As I 2__________ on the phone, your sales manager, who I met at the Edinburgh trade fair,
    said that we could have 12% off the gross price of £1,200 for the silk shirts we ordered, and
    not 8%. However, I 3__________ from the April statement, which arrived this morning, that
    you have not made the promised adjustment. You also assured us you would not
    4__________ us for the silk ties which we returned last month, but you have done.
    I have, therefore, 5__________ £240 (for the silk ties) plus £48 (extra 4% discount) from the
    April statement and I am enclosing a draft for £1,056 instead of £1,344. Will you please
    6__________ this and confirm that it is correct?
    Yours sincerely

    ANSWER
    Dear Mrs Jackson,
    I am 1. charge further to our telephone conversation two weeks ago about invoice no.
    PX250963.
    As I 2.mentioned on the phone, your sales manager, who I met at the Edinburgh trade fair,
    said that we could have 12% off the gross price of £1,200 for the silk shirts we ordered, and
    not 8%. However, I 3.noticed from the April statement, which arrived this morning, that you
    have not made the promised adjustment. You also assured us you would not 4.writing us for
    the silk ties which we returned last month, but you have done.
    I have, therefore, 5.sent £240 (for the silk ties) plus £48 (extra 4% discount) from the April
    statement and I am enclosing a draft for £1,056 instead of £1,344. Will you please 6.check
    this and confirm that it is correct?
    Yours sincerely
    Nyonya Jackson yang terhormat,
    Saya melanjutkan percakapan telepon kami dua minggu lalu tentang faktur no. PX250963.
    Seperti yang saya sebutkan di telepon, manajer penjualan Anda, yang saya temui di pameran
    perdagangan Edinburgh, mengatakan bahwa kami dapat memperoleh diskon 12% dari harga
    kotor £1.200 untuk kemeja sutra yang kami pesan, dan bukan 8%. Namun, saya perhatikan
    dari pernyataan bulan April, yang tiba pagi ini, bahwa Anda belum melakukan penyesuaian
    yang dijanjikan. Anda juga meyakinkan kami bahwa Anda tidak akan menyurati kami untuk
    dasi sutra yang kami kembalikan bulan lalu, tetapi Anda telah melakukannya.
    Oleh karena itu, saya telah mengirimkan £240 (untuk dasi sutra) ditambah £48 (tambahan
    diskon 4%) dari pernyataan bulan April dan saya melampirkan draf seharga £1.056, bukan
    £1.344. Tolong periksa ini dan konfirmasikan bahwa itu benar?
    Dengan hormat

    Nyonya Jackson yang terhormat,


    Saya 1__________ lebih jauh dari percakapan telepon kami dua minggu lalu tentang faktur
    no. PX250963.
    Saat saya 2__________ di telepon, manajer penjualan Anda, yang saya temui di pameran
    perdagangan Edinburgh, mengatakan bahwa kami dapat memperoleh diskon 12% dari harga
    kotor £1.200 untuk kemeja sutra yang kami pesan, dan bukan 8%. Namun, saya
    3__________ dari pernyataan April, yang tiba pagi ini, bahwa Anda belum melakukan
    penyesuaian yang dijanjikan. Anda juga meyakinkan kami bahwa Anda tidak akan
    4__________ kami untuk dasi sutra yang kami kembalikan bulan lalu, tetapi Anda telah
    melakukannya.
    Oleh karena itu, saya memiliki 5__________ £240 (untuk dasi sutra) ditambah £48
    (tambahan diskon 4%) dari pernyataan bulan April dan saya melampirkan draf seharga
    £1.056, bukan £1.344. Maukah Anda 6__________ ini dan mengonfirmasi bahwa itu benar?
    Dengan hormat

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