Your new career in Lisbon!

International Recruitment
Step into your new career in Lisbon!

Begin your new adventure!

Dear Applicant,
Thank you for your interest in working with Teleperformance Portugal.

This Presentation Kit will provide an introduction to Teleperformance so that you can make an informed decision
about joining our multilingual team.

Here, you will find more information about:

What Teleperformance is and does, our clients, our team and the career opportunities within our company;
Living and working in Portugal;
Our selection process.

If you have any questions after reading this Presentation Kit, please don’t hesitate to contact us by sending
an e-mail to your recruiter.
Step into your new career in Lisbon!

You are about to step into your journey

through Teleperformance Portugal!

JONH DOE
T P 10 01/02/2021
12TP

J
ANYWHERE T P P O RT U G A L
T

0
TP 06 14 h 0 0

T
 Step into your new career in Lisbon!

Journey itinerary

Who we are Step into our recruitment process

Get ready to start your journey Step into TP Portugal Start your new job
T P P O RT U G A L

ONH DOE

P 10 12tp
Get to know…Lisbon! Discover Portugal
/02/2021
ANYWHERE

06
Step into your new career in Lisbon!

Who we are
The Teleperformance Group has the largest global footprint in the industry with more than 300 Contact Centers and
operations in 76 countries, servicing over 160 markets with the help of 223,000 dedicated employees.

Teleperformance Portugal is part of the group and a leader in Portugal for the export of Customer Experience Management
and shared services to international markets. Our 12,000 employees are assigned to projects for over 64 markets,
communicating in 35 languages.

Present in We serve Over

76
countries
160
markets
223
thousand
employees

We provide
services in Revenue of

265
languages and
dialects
+4
billion euros
in 2017
Step into your new career in Lisbon!

Some of our clients

Working with Teleperformance means working with prestigious, worldwide brands. Our clients are leading companies who
are recognized globally for their high levels of customer service and innovation. It’s our mission to support their activities
offering the same world-class levels of service to their customers.
Step into your new career in Lisbon!

Step into our recruitment process

We’re always looking for qualified international candidates to join our teams.

All applications should be accompanied by a CV.

The selection process typically comprises the following steps:

First contact Receipt of our Completion of our A telephone Confirmation

via phone Presentation Kit online tests interview and Relocation

6 to 8 weeks
Step into your new career in Lisbon!

Recruitment & Selection Process

Online Testing Process
Our Online Testing Process consists of 4 individual tests.

All tests have set time limit;

You may choose the order in which you complete them:
Each test may not be repeated.

Instructions
Access the website through the link sent by e-mail;
Select one of the tests and enter your first and last name. After that click on "Next";
When the time expires, the test ends automatically;
If you complete the test before the time expires you can end it by clicking on "Submit";
After you have completed a test, click on "Return to class page" and select the next test;
We would suggest that you take the tests when you are free from interference/distractions and on a computer
with a physical keyboard, so as not to waste time unnecessarily, as tests are timed.
�
After your arrival in Lisbon, Teleperformance may ask you to repeat the tests. Should fraud be discovered, the
job offer may be withdrawn.
Step into your new career in Lisbon!

Starting your new job

Initial Training Signing your Contract Insurance

After you arrive in Portugal, there will be an initial You will sign a fixed-term employment contract on After you successfully complete your training and sign
training period that typically lasts between one and your first day of work after successfully completing your contract, you obtain access to the public social
four weeks. A training agreement is signed on your your training. Your contract may be subsequently and security system in Portugal, including the Portuguese
first day. Training is remunerated proportionally at automatically renewed after the end date shown on public health system. However, while you are still
approximately 50% of the base salary for those who it. As required by Portuguese law, the original must doing your training, you should keep your previous
successfully complete it and start working with us. be signed in Portuguese, but you will receive a copy health insurance package active, if you have one.
Your first payment will be scheduled for one week in English as well.
after the date of signing of your contract. For this After you have signed your contract, Teleperformance
reason, please ensure you have sufficient funds for offers the possibility of private health insurance from
your first few weeks in Lisbon. Allianz, paid by the company for as long as you work
with us.
Step into your new career in Lisbon!

About us
Our company is a global leader and one of the biggest companies in Portugal. Eight of the Teleperformance’s buildings are
located in Lisbon and this is where you will be working, but we are also located in Setúbal, Porto and Covillhã.

Over the last years, Teleperformance Portugal as been recognized as an excellent company to work for and one of the best
services provider company.

City Center Expo Oceanário Expo Atlântico TP Nations

TP Open TP Douro Infante Santo Setúbal Covilhã

Step into your new career in Lisbon!

Life at TP

Meet TP Club:
It’s all about fun with TP Club!

TP Club is a club that contains a calendar of activities, celebrations and all kinds of initiatives that
encourage interaction between employees.

The objective is to celebrate the cultural diversity and talent present in our team, thus reinforcing the
company's philosophy and values and motivating employees to share good times with their co-workers.

TP Club is 100% free and provides to TP employees a map of activities in which they can register and
participate.
In these activities, Teleperformance employees learn various skills in areas such as painting, surfing,
photography, sewing, cooking, dance, make-up, among many others.
We also have sunset parties and social events for employees to blend and meet each other.
Step into your new career in Lisbon!

JUMP Program & TP Feel Well Clinic

JUMP! Program TP Feel Well Clinic

Jump is an internal development program, created to identify and prepare the great Teleperformance Portugal offers health insurance, accessible to all employees from the
potential of our employees to assume leadership positions within the company. Through first day in the company.
JUMP! we identify talent and create opportunities for promotion, development, and Teleperformance Portugal's medical clinic, with a permanent office on all the company's
professional growth. facilities, offers medical appointments and support to all employees.

Currently JUMP! It has a specialized scooter team to identify the company's greatest The clinic is fully equipped for examinations and medical appointments, with a nurse and
potential employees to participate in the program. doctor on-call, and is available between 9 am and 8 pm, by appointment (every day).
In this way, the employee has at they disposal a professional, free and continuous
medical follow-up, which improves their internal balance and makes them feel good,
not only in the workplace but in their daily lives.
Step into your new career in Lisbon!

Get to know…Lisbon!

Sprawling across steep hillsides overlooking the River Tagus, Lisbon offers all the delights you would expect of Portugal’s
capital, yet with half the hustle of other European capitals.

Gothic cathedrals, majestic monasteries and quaint museums are all part of the colourful cityscape, but the real pleasure of
exploring comes from wandering Lisbon’s fascinating narrow alleyways and delightful backstreets.

As bright yellow trams wind their way along twisting tree-lined streets, Lisboetas (as the inhabitants are called in
Portuguese) stroll through the old quarters, much as they’ve done for centuries. Fado singers fill the streets of the Alfama
neighbourhood with music, while fresh bread and wine can be found and enjoyed at tiny patio restaurants.

In the hilltop neighbourhood of Bairro Alto, dozens of restaurants and bars line the narrow streets, with jazz, reggae,
electronic and fado filling the air with music and revellers partying until dawn. Nightclubs scattered all over town make fine
use of old spaces, whether on riverside docks or tucked away in 18th-century mansions.
Step into your new career in Lisbon!

And finally…Step into Portugal’s gems!

Oporto

Flash! Oporto!
Outstanding views of the River Douro;
Known as the “Loyal and Undefeated City”;
Amazing food - try a Francesinha;
Close to nature parks. Flash! Lisbon!
Sunny weather all year long; Lisbon
Delicious cuisine;
Heaps of history;
Amazing nightlife;
A city beside the River Tagus.
Flash! The Algarve!
Lovely warm summers;
Beautiful beaches ; Algarve
Around 200 km of coastline;
Perfect for water sports.
Thank you!