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Manage Workplace Communication

This module aims to help students apply effective communication skills in the workplace. It focuses on identifying components of an efficient communication system, overcoming barriers to communication, and using various channels of communication and computer applications. The module covers basic communication models, principles of effective interaction, barriers to communication, and the importance of networking and ICT tools. Learning activities include group discussions, exercises, role plays, and presentations. Students are assessed through tests, oral questioning, viva voce, and evaluation of applying communication skills in the workplace.

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Lakindu Pathiarana
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102 views3 pages

Manage Workplace Communication

This module aims to help students apply effective communication skills in the workplace. It focuses on identifying components of an efficient communication system, overcoming barriers to communication, and using various channels of communication and computer applications. The module covers basic communication models, principles of effective interaction, barriers to communication, and the importance of networking and ICT tools. Learning activities include group discussions, exercises, role plays, and presentations. Students are assessed through tests, oral questioning, viva voce, and evaluation of applying communication skills in the workplace.

Uploaded by

Lakindu Pathiarana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Module Title Manage workplace communication

Module Code EMPM02

Module Type Compulsory

Related Unit/s EMPU02

Pre-Requisites None

Module Aim(s) To enable the students to:


• Apply communication skills to maintain effective workplace performance
• Adjust to diverse situations at workplace, through effective manipulation of
communication skills

Learning Outcomes The student will be able to:


• Identify the essential components of an efficient communication system
• Identify and overcome barriers to effective communication
• Use all channels of communication equally well
• Use common computer applications to collect, analyze and maintain essential
data and information required to perform and enhance day to day activities of the
organisation
• Contributes to the overall growth and productivity development of the
organization

Learning Content / • Basic communication models - (Reference to 2 typical models)


Topics • Principles of effective, interactive communication
• Barriers to effective communication and distortions in the communication process
• Personal values and communication
• Policies of the organization relevant to information and communication function
• Protocol and Procedures of the organization
• Importance of ICT tools in promoting the efficiency and effectiveness of the
organization
• Common computer applications
• Importance of networking in day to day activities of the organization
Resources: Equipment, Occupational Tools, Instruments, Equipment, material
Tools & Materials
• Company policies and procedures
• Software used for information/communication purposes
• Safety signs
• Safety procedures
• Variety of forms, formats used within the organization and for external
communication
• Calculator
• Computer

Instructional Tools, Instruments, Equipment, material

• Multimedia projector
• Screen
• Flash cards
• Flip charts
• Permanent and white board markers
• Overhead projectors

• Transparencies
• Communication models
• Colour Printer and scanner
• Safety manuals
• Safety illustrations

Prescribed Texts & / or


References

Teaching/Learning • Knowledge to be imparted by providing learner centred activities


Activities • Facilitator may use different teaching methodologies such as brainstorming,
projects, mind mapping, small group activities, illustrated talk, fish ball technique,
demonstrations, when delivering knowledge component of this module

The following may be discussed in groups of trainees and followed up with Exercises” &
“Role plays”
• Oral communication
• Written communication

The following may be discussed in groups of trainees and followed up with” Exercises” &
“Role plays”
• Constructing sound inductive arguments.
• Reading and comprehending written communications and information
• Using job-related terminology
• Using proper listening techniques

Assessment and
Type Topic / Activity Weighting
Weighting
Knowledge of various 30%
Multiple Choice Test Items/
aspects of communication
Matching and Completion
skills at work place
test items and structured
essay type questions
Oral questioning during class Knowledge of various 10%
room presentations
aspects of communication
skills at work place

Viva voce 10%


knowledge on application of
communication skills

Continuous assessment at Application of 50%


work place communication skills

Duration
50 Hours

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