Ej1294713 PDF
Ej1294713 PDF
Ej1294713 PDF
Mar 2021
Gbolahan Olasina
Siyanda Kheswa
University of KwaZulu-Natal, South Africa
Recommended citation:
Olasina, G., & Kheswa, S. (2021). Exploring the factors of excessive
smartphone use by undergraduate students. Knowledge Management & E-
Learning, 13(1), 118–141. https://doi.org/10.34105/j.kmel.2021.13.007
Knowledge Management & E-Learning, 13(1), 118–141
Gbolahan Olasina*
School of Social Sciences
University of KwaZulu-Natal, South Africa
E-mail: olasinag@ukzn.ac.za
Siyanda Kheswa
School of Social Sciences
University of KwaZulu-Natal, South Africa
E-mail: Kheswas1@ukzn.ac.za
*Corresponding author
1. Introduction
The potential of smartphones in everyday use and life is translating the way we live.
Wang, Xiang, and Fesenmaier (2016) argued that daily life and the use of smartphones
are not individually exclusive but unique cases of one another. For instance, the portable
media and sensor component-enabled smartphones and associated software applications
enable a wireless transmission through connectivity to the Internet. The clinical use of
smartphones and their ownership by doctors, nurses, patients and administrators are
overbearing though safe and secure use of the tools is essential (Mobasheri et al., 2015).
Not only can smartphones afford the saving of lives but even the building of social
capital using the lens of apps for creation and communication. For instance, generation-z
and millennials are reported to use communication apps driven by smartphones to build
and enhance social capital (Mohammed, 2018). Eriani, Lestari, and Rodiyatun (2018) and
Guenes, Hottelart, and Reilhac (2018) report the success of the use of smartphone-led
apps in catalysing a bonding and a bridging of social capital among the new generation
and tech-savvy thus reducing social isolation. Research is scanty on the underlying
patterns that frame smartphone use in multiple contexts (Chicioreanu & Amza, 2018).
Improved designs, features, apps, security, media, personalisation and energy
management on the smartphones by developers such as Samsung, Apple, Tencent have
continued to attract growing numbers of users globally (Fu, 2018; Aggarwal, Choudhary,
& Mehrotra, 2018; Sheta et al., 2018; Chang & Hwang, 2018). Excessive use covers
when individuals use technology tools excessively to cope with daily stressors to regulate
their emotions using media-led coping techniques to avoid daily hassles and relieve stress
(Kuss et al., 2017; Zhang et al., 2020; Mathew & Raman, 2020). Accordingly, in the
context of the current research, excessive use of the smartphone interchangeably used
with keywords such as overuse, frequent use, uncontrolled use and depression related-use
based on related literature demarcates any type of behaviour leading to consequences
conventionally associated with symptoms such as mood modification, tolerance, salience,
withdrawal, insomnia, problematic-use and behavioural-problems (Kuss et al., 2017;
Popadić, Pavlović, & Kuzmanović, 2020; Medero & Albaladejo, 2020; Wegmann et al.,
2020).
There is little evidence of the intercultural and geographic peculiarities in the
landscape of smartphone overuse nor are these issues sufficiently studied (De-Sola
Gutiérrez et al., 2016). Accordingly, it is fundamental to attract much attention to an
improved understanding of the associations in everyday life and context-specific settings
in the landscape of smartphone overuse. A primary current focus is to isolate and
measure the use of smartphones for their impact on users, determine when uncontrollable
use occurs and why and how the new practices and approaches affect learners using the
lens of a culturally diverse developing country setting (Olasina, 2018; Olasina, 2020). For
example, Rozgonjuk, Saal, and Täht (2018) and Chugh and Ruhi (2018) describe a
changing climate of students-led use of smartphone-driven activity related to social
media. The authors claim a vital and evolutionary shift that associate with learning and
teaching strategies.
120 G. Olasina & S. Kheswa (2021)
2. Literature review
The brief review is framed by related concepts, the overarching purpose of the study, and
the adopted theoretical perspectives used to underpin the research.
salience in frustrating outcomes with the gaming platform resulting in continued play to
get over a threshold. According to Bae (2017) and Körmendi et al. (2016), user cognition
revolves around the smartphone at all times and an (over) reliance on phones (such as
even when charging), their immersive features, external and internal components are
related to cognitive salience. The role of cognitive salience vis a vis mood modification,
relapse, compulsion, negative implications, functional impairment, tolerance, withdrawal,
human error and conflict require further study into users of smartphones and related
activities (Zhang et al., 2016; Rahman & Islam, 2020).
2.4. Tolerance
Research on the negative consequences shows the issue of misdiagnosis of problematic
smartphone use as an addiction but call for more studies to address excessive use
problems accurately and effectively (Panova & Carbonell, 2018). Nikolopoulou and
Gialamas (2018) report that adolescent girls experienced higher levels of tolerance and
interference with additional activities leading to scenarios such as excessive use of
mobile phones to reduce uncomfortable mood, increase in the use hours or when they feel
a need for a new smartphone. Agbo-Egwu, Abah, and Anyagh (2017) map users’
obsession with students handling of the ubiquity of smartphones in exclusively academic
contexts in Nigeria by observing levels of salience, withdrawal, conflict, euphoria and
tolerance. The authors find a moderately low level of smartphone addiction while proving
a positive correlation between smartphone addiction and dispositional inattentiveness by
students in a conventional classroom environment. The existing understanding of the role
of tolerance is an assumption that it is limited to addictive symptoms within the landscape
of formal education (Horng & Chao, 2018; Lee, Kim, & Choi, 2017). The current study
gains a better understanding of complete tolerance symptoms in the setting of smartphone
overuse in less formal settings to view the disorder agenda.
122 G. Olasina & S. Kheswa (2021)
2.6. Anxiety
Ayandele, Popoola, and Oladiji (2020) investigate the prevalence and association
between depression and anxiety-led symptoms among female university students in
Nigeria. The findings provide evidence of relationships between depression and anxiety-
led symptoms and addictive use of smartphones in South-west Nigeria. The authors
conclude that university management should outline prevention and strategic
interventions to support the wellbeing and health of smartphone users. Afe et al. (2020)
explore the pervasiveness of smartphone addiction and the association between the
frequency of social media use and psychological morbidity among university students in
Nigeria. The researchers conclude that addictive smartphone use is prevalent and
correlated with psychological morbidity among male students and underlined the need for
interventions reducing prevalence among students. The present study extends our
knowledge and understanding of anxiety-led smartphone use in less formal and social
settings.
The study validated a smartphone addiction scale originated by Kwon et al. (2013) and
concluded that the scale is gender-dependent with acceptable psychometric properties
relevant to the context of Nigeria.
3.1. Respondents
Initially, a recruitment plan of 500 students using census sampling of the entire
undergraduate student population in the Faculty of Communication and Information
124 G. Olasina & S. Kheswa (2021)
Sciences (FCIS), University of Ilorin, Nigeria was made. The choice was informed by the
fact that the students are tech-savvy as the FCIS is the pioneer of open courseware, e-
learning, m-learning and the tablet-intervention initiative of the institution. After all,
ownership of a digital device is compulsory, a prerequisite for registration and LIS
modules are educational technology-driven and this category of students address the
purpose of the current study. All the students of the Faculty ranging from 100 (year 1) to
400 levels (year 4) were invited to participate in the study. The recruitment strategy
involved the excess use metrics that demanded recruits to complete an exploratory
questionnaire to guide the selection of participants by identifying a small sample of
overusers of smartphones, fundamental to the research. The objectives of the project were
introduced to the students during interactive sessions between faculty and researcher and
students and between the latter and academic level advisors and at other departmental
fora.
Similarly, ethics and related protocols were described and the agenda for
confidentiality, anonymity and the elimination of emotional stress for sensitive
participants were comprehensively conveyed as per the ethics protocol of the ethics
committee at the research site. To put it succinctly, excess use levels were measured
based on evidence of poorly controlled preoccupations, behaviour and urges and
preference to use smartphones leading to impairment and stress. The excess use metrics
involved the exploration of an initial study with questions such as: Do you use a
smartphone? Would you be willing to participate (voluntarily)? On the average how
many hours do you spend using your smartphone per day? How often do you miss
scheduled assignment/work due to the use of a smartphone? Do you experience
difficulties concentrating due to use of a smartphone? Additional questions included: Do
you suffer physical pain in the hand, wrist or neck and eyes as a result of excessive use of
your smartphone? How would you describe your use of a smartphone (basic/standard,
average, excessive, addictive)? It was based on the excess use metrics that 112 students
who met the needs of the study were selected to participate in the primary research. A
hundred and ten (110) students participated and provided signed consent forms. Thirty
per cent male and the age range 18-33 years. Sixty per cent belong to years 1 and 2 of
study; forty per cent the two final years (3 and 4). The details of the measures employed
in the primary survey are presented next.
3.2. Measures
The design of the survey questionnaire was informed by a collection of validated
psychometric instruments from several related studies with specific scales recommended
with confidence (such as Kwon et al., 2013; Cho & Lee, 2017; Zhitomirsky-Geffet &
Blau, 2016; Hawi & Samaha, 2016; Salanova, Llorens, & Cifre, 2013; Nimrod, 2018;
Fried, 2017; Umegaki & Todo, 2017; Olasina, 2017; Olasina & Aboyeji, 2020; Csibi et
al., 2018; Balakrishnan & Griffiths, 2017). The survey tool comprised demographics,
smartphone usage patterns, smartphone excessive use-like symptoms led by attentional
bias and craving and scales for loss of control scale, cognitive salience, tolerance, daily
life disruption, anxiety, positive anticipation and mood regulation. Demographics covered
age, gender, ethnicity, year of study, state of origin and background information. Content
validity was conducted by five experts (2 psychiatrists, one expert in Information
Systems and two psychometric assessment experts in the Faculty of Education). The
content validation procedure ensured the deselection of unrelated questions and a
determination of the ultimate collection of questions as approved by Slocumb and Cole
(1991). Criterion-related validity of each scale was identified by evaluating the scales and
criteria used to validate the instruments and ensure temporal stability in their
Knowledge Management & E-Learning, 13(1), 118–141 125
4. Results
Regression methods adopted involved the removal of correlated components thus
retaining a small number of uncorrelated elements to solve the problem of
multicollinearity. Also, correlation analysis comprised a deletion of the dataset related to
outlier records and discrete variables from skewing the analysis. Table 1 presents the
socio-demographic composition and analyses (S/N is the serial number). The framework
for the presentation is based on the critical questions of the study.
Table 1
Socio-demographic information, mean scores and SD (N = 110)
S/N Variables N (%) Mean SD
1 Gender
Male 41 (37.3)
Female 69 (62.7)
2 Age 21.9 4.3
18 – 25 70
26 – 33 40
3 Economic status/family
Low 72 (65)
Average 33 (30)
High 06 (5)
4 Living (permanent residence)
Self 15 (13.7)
With a parent 30 (27.2)
With both parents 45 (40.9)
With relative 18 (16.4)
Other 02 (1.8)
5 Employment
Self-employed 25 (22.7)
Employed 17 (15.5)
Not employed 63 (57.3)
Other 05 (4.5)
6 Period of use of smartphone
Weekday (in hours) 10.94 5.01
Weekend (in hours) 9.81 6.51
Number of days per/week 6.66 2.90
7 Smartphone activities
Mobile gaming 32 (29)
Social networking 20 (18.2)
Online videos 11 (10)
Entertainment 17 (15.5)
Browsing 20 (18.2)
Others 10 (9.1)
126 G. Olasina & S. Kheswa (2021)
Table 1 reveals the percentages and frequency counts of qualitative variables and
the mean (M) and standard deviation (SD) of the quantitative strands. The total number
of respondents was 110. Sixty-nine (62.7%) were female and 41 (37.3%) were male.
Seventy of the respondents fall between the 18 - 25 years age group. Seventy-two (65%)
of the participants come from poor financial backgrounds and the medium is 33 (30%).
Further, on the family, 45 (40.9%) come from the background of living with two parents
and 30 (27.2%) of respondents belong to one-parent homes. As expected, 63 (57.3%) of
respondents are not employed (in any form) while 25 (22.7%) are self-employed.
Regarding the self-reported average hours spent using smartphones on weekdays were
10.94 and 9.81 on weekends. The most prominent smartphone activity of the respondents
was gaming apps 32 (29%) followed by social networking and browsing 20 (18.2%) and
entertainment 17 (15.5%). Only 30 (27.3%) of participants admitted that their use of
smartphone was excessive with 57 (68.2%) considering their use of the device as not
excessive. There were no significant differences observed based on gender, age group
and employment. For instance, gender: χ2(1) = 0.14, p = .72, age group: t(110) = 0.82, p
< .81, employment: χ2(3) = 0.16, p < .61. Statistical differences were found in the
responses based on the economic status of the family and whether they lived alone, with a
parent or both parents. For example, family economic status: χ2(3) = 114.11, p < .001
and residence: χ2(4) = 3.54, p < .001. The critical questions of the study guide the
presentation below.
4.1. What are the factors responsible for the excessive use of smartphones?
The results of the analysis are presented below.
Table 2
Mobile app usage by frequency
S/N App Category Frequency %
1 Candy Crush Saga Gaming 30.91
2 Whatsapp Messaging/Social media/business 25.36
3 Facebook Business/family 24.01
4 Opera mini Mobile browser 23.23
5 Instagram Entertainment 18.11
6 Lords Mobile: Battle of the Empires RPG Gaming - strategy 11.25
7 Ma Hauchi Gaming 10.21
8 YouTube Entertainment/education 9.67
9 Banking apps Business 9.10
10 Screen and assess martphone overuse apps Analytics/usage monitor 1.1
11 Text messaging Messaging/Social 8.10
12 Phone calls Social/Communication 8.02
13 iROKOtv Entertainment 8.22
14 2Go Social media/interaction/lifestyle 7.77
15 Free phone calls, free texting SMS on free number Lifestyle 6.14
16 Take5 Free Slots – Real Vegas Casino Gaming 5.18
17 Tinder Lifestyle 4.12
18 Uber Travel 3.24
Knowledge Management & E-Learning, 13(1), 118–141 127
The analysis of the self-reported usage of smartphones in Table 2 shows that the
following categories such as gaming, messaging, business/family, mobile browser, and
entertainment apps are the most popular and frequently used accounting for total usage of
smartphones. Table 3 presents the smartphone use pattern where SA – Strongly Agree, A
– Agree, U – Undecided, D – Disagree and SD – Strongly Disagree.
Table 3
Smartphone use pattern (N = 110)
S/N Item SA (%) A (%) U (%) D (%) SD (%) Mean
1 I use my smartphone for social- 70 (63.3) 30 (27.3) 0 8 (7.3) 2 (1.8) 3.12
driven purposes
2 I use my smartphone very often. 75 (68.2) 25 (22.7) 3 (2.7) 5 (4.5) 2 (1.8) 4.96
3 My smartphone use experiences 20 (18.2) 15 (13.6) 5 (4.5) 35 (31.8) 32 (29.1) 2.88
are for information seeking
activities (such as social
networking, IM, online search,
browsing, health, reading news).
4 My fun seeking smartphone 31 (28.2) 49 (44.5) 2 (1.8) 14 (12.7) 12 (10.9) 2.17
activities include social media,
videos, music, gaming, and e-book
5 I use the smartphone for utility 52 (47.3) 22 (20) 10 (9.1) 20 (18.2) 5 (4.5) 3.77
purposes – snapping photos,
videos, emailing, etc in relation to
efficiency
6 My use of the smartphone makes it 28 (25.5) 32 (29.1) 9 (8.2) 11 (10) 30 (27.3) 2.18
challenging to give activities and
persons in my life full and
undivided attention
7 I habitually use the smartphone to 2 (1.8) 18 (16.4) 12 (10.9) 46 (41.8) 22 (20) 3.18
distract from other difficult tasks
8 The use of the smartphone 17 (15.5) 12 (10.9) 17 (15.5) 34 (30.9) 30 (27.3) 3.43
squeezes out my personal life,
private contemplation, reflection
or meditation time
9 I use the smartphone to distract 11 (10) 24 (21.8) 11 (10) 30 (27.3) 33 (30) 2.11
myself from unsettling
circumstances, truths and realities
in my moments of solitude
10 The use of the smartphone 15 (13.6) 10 (9.1) 10 (9.1) 18 (16.4) 57 (51.8) 3.91
mediates my relationship with an
understanding of myself in an
unhealthy way
11 A smartphone is a tool that I use to 10 (9.1) 9 (8.2) 10 (9.1) 20 (18.2) 61 (55.5) 3.10
break away from other persons and
activities that are demanding
12 The use of the smartphone 26 (23.6) 50 (45.5) 10 (9.1) 14 (12.7) 10 (9.1) 2.14
prevents me from maintaining
healthy patterns and habits thus
disrupting sleep patterns,
interrupting my work and
fragmenting my time and attention
13 I use the smartphone to “burn 10 (9.1) 19 (17.3) 15 (13.6) 26 (23.6) 32 (29.1) 2.11
time” I could have used to read,
write, converse, interact with
others
14 I use my smartphone in a way that 20 (18.2) 45 (40.9) 8 (7.3) 15 (13.6) 22 (20) 3.97
evolves demands on the device
15 I normally keep my smartphone 17 (15.5) 43 (39.1) 0 21 (19.1) 29 (26.4) 2.65
with me inside the bathroom,
kitchen and odd places
128 G. Olasina & S. Kheswa (2021)
16 I use over 5GB of data per month 10 (9.1) 21 (19.1) 18 (16.4) 50 (45.5) 11 (10) 3.15
on my smartphone
17 I often use an earpiece in my 69 (62.7) 20 (18.1) 11 (10) 20 (18.1) 10 (9) 3.11
smartphone use experiences
18 I often use my smartphone at night 40 (36.4) 30 (27.3) 5 (4.5) 18 (16.4) 17 (15.5) 2.18
19 I always worry when I visit places 30 (27.3) 40 (36.4) 5 (4.5) 15 (13.6) 20 (18.2) 2.15
where I have to switch off (or
network jammed) my smartphone
or/and it is taken away from me –
lectures, exam hall, religious
house, embassies, etc.
Grand mean score 3.05
A brief analysis of data on Table 3 reveals that 70 (63.3%) strongly agree that the
usage of smartphone is led by social purposes with 2 (1.8%) strongly disagreeing.
Likewise, 35 (31.8%) of respondents disagree that information seeking is the underlying
driver of their activities on smartphones with 20 (18.2%) in agreement and 5 (4.5%)
undecided. Contrastingly, A total of 68 (61.8%) respondents strongly disagree and
disagree with the pattern that they habitually use the smartphone to distract from difficult
tasks. Further key results show that a combined number of 80 (72.7%) respondents
strongly agreed and agreed that fun-seeking is at the top of their smartphone use agenda
with 2 (1.8%) undecided and 12 (10.9%) strongly disagreeing. Similarly, 30 (27.3%)
strongly disagree that the use of the smartphone makes it challenging to focus activities
and persons undivided attention and 28 (25.5%) and 32 (29.1%) strongly agree and agree
with the statement with 9 (8.2%) undecided. Also, 61 (55.5%) of the respondents strongly
disagree with a pattern of the use of smartphones to avoiding other persons and
demanding activities with 10 (9.1%) in strong agreement and 10 (9.1%) undecided. Also,
a combined 76 (69.1%) of participants strongly agree and agree that their smartphone use
experience frames their unhealthy sleep life patterns and fragmentation of their time and
attention. An integrated ‘strongly agree’ and ‘agree’ number of 60 (54.6%) respondents
stand by keeping their smartphones on them for use in the bathroom, kitchen and other
odd places with 29 (26.4) in sharp disagreement. Finally, there is evidence that the use of
the earpiece is a noticeable feature in the smartphone use patterns (62.7% strongly agreed
and 18.1% agreed). The full details are available in Table 3.
Table 4 shows the results of the regression analysis where smartphone use is the
dependent variable. Highly correlated variables were removed to retain a smaller
collection of uncorrelated elements to solve the problem of multicollinearity.
Accordingly, the following components were removed – desire, pleasure, attention bias,
anger, obsession and compulsion.
Consider that the analyses involved revision by repeating the analysis after
removing some additional factors such as tolerance and daily life disruption to monitor
any changes in the negative regression coefficients. Resultantly, no changes were
demonstrated despite the repeat conduct of the analysis. Pointedly, the significant factors
that associate with excessive use-related (attentional bias/craving) symptoms of the
smartphone are daily life disruption, feeling anxious, positive anticipation and loss of
control (motivations, compensatory features, gratifications). The following hypothesis
was posited: (H1) Loss of control, tolerance, daily life disruption, anxiety and positive
anticipation will be positively associated with excessive smartphone usage. The results
partially support the hypothesis (H1) based on the effect of daily life disruption, feeling
anxious, positive anticipation and loss of control on excessive smartphone use except for
one component - tolerance. The factor responsible for the greatest amount of variance is
daily life disruption. For instance, F(7, 110) = 4.18, p = .01, ΔR2 = .03; step 2, F(11, 109)
Knowledge Management & E-Learning, 13(1), 118–141 129
= 5.65, p < .001, ΔR2 = .11. Accordingly, factors such as cognitive salience, social
impairment, withdrawal, inability to control craving, mood regulation, preoccupation,
age, gender and level of study are not significantly associated with excessive smartphone
use.
Table 4
Multiple regression analysis
daily life disruption are negatively correlated (r = −.31, p < .05). There is either a
negative or positive correlation between anxiety and each of the other variables. For
instance, a negative correlation between anxiety and the following social impairment,
tolerance, withdrawal behaviours and daily life disruptions (r = −.32, r = −.13, r = −.11, r
= −.14, ps < .01). Similarly, positive anticipation is positively correlated with overuse of
smartphones, tolerance, withdrawal, daily life disruption, inability to control craving and
mood regulation (rs = .19, .24, .30, .31, ps < .01). Positive anticipation is negatively
correlated with social impairment, inability to control craving and anxiety (rs = −.16,
−.24, −.13, ps < .01). The full details are available in Table 5.
Table 5
Correlation analysis
Variables Mean SD 1 2 3 4 5 6 7 8 9 10 11 12
1. Excessive smartphone use 30.10 9.82 −
2. Cognitive salience 1.23 0.39 .11 −
3. Social impairment 1.92 0.32 -.06 -.32** −
4. Tolerance 2.22 0.38 .23** .47** .11** −
5. Withdrawal 1.41 0.19 .02 -.25** -.15** -.05 −
6. Daily life disruption 2.12 0.27 -.27** .12* .17* -.06 -.01 −
7. Inability to control craving 1.06 0.18 -.04 .08 .09 .07 -.28** .51** −
8. Mood regulation 1.76 0.35 .02 .21** .11 .22** .25** -.14** .30** −
9. Preoccupation 1.55 0.23 -.06 .27** .41** .15* .15* -.31* .54** .21** −
10. Feeling anxious (anxiety) 2.14 0.31 .62** .24** -.32** -.13** -.11** -.15** .18** .12* .14* −
11. Positive anticipation 2.14 0.31 .25** .11 -.16** .19** .24** .30** -.24** .31** .04 -.13** −
12. Loss of control 2.63 0.33 .71** .12* .38** .02 .18** .13* .19** .28** .25** .00 .14 −
Note. * p < .05, ** p < .01
5. Discussion
There is a high penetration index of mobile telephony globally. Despite the odds of poor
electricity to charge handset batteries, old phones, lack of airtime, network and SIM card
related problems and other environmental factors there continues to be an explosion in
the adoption. Also, the application and the use of smartphones by multiple categories of
user groups soars in the developing world and Nigeria in particular as affordability and
technical infrastructure improve. Existing smartphone literature outlines contextual issues
of problematic smartphone use, addiction, bullying, suicide, security, privacy and related
social, excessive use, abuse, cultural and literacy effects of smartphone use with little or
no differentiation (Wyche & Steinfield, 2016; Elhai et al., 2017). By extension, He,
Turel, and Bechara (2017) find evidence of both similarity and dissimilarity between
social networking sites addiction and substance and gambling addiction. The former,
regarding alterations to brain anatomy just as the same study report shows contrast to
anterior impairment and underlines brain morphological differences between the range of
addictions.
Consequently, the respondents equated excessive use or overuse of smartphones
with a perception of addiction and did not want to be associated with that negative
phenomenon. It was more comfortable for the respondents to admit devastation of
sleeping patterns, withdrawal behaviour than accepting smartphone overuse associated
with drug addiction (Elias, Hendlin, & Ling, 2018; Marks et al., 2018). The implication is
that smartphone overuse tends to connote a negative aura that respondents want to distant
Knowledge Management & E-Learning, 13(1), 118–141 131
themselves from despite various metrics to the contrary. Also, it implies that constant
smartphone users interpret a nonpathological behaviour as perhaps pathological thereby
distancing themselves from admitting uncontrollable use or believing themselves not to
be regular users.
More importantly, the findings from the current study underline that overuse is
not technological but is caused by anxiety, attention-related problems and associated
human and social issues and not smartphone technology (Olasina, 2019a). Likewise, the
results of the present study reveal that economic status and family/cultural backgrounds
mediate the fundamental predictors of smartphone overuse. Toker and Baturay (2016)
and Kumcagiz and Gündüz (2016) corroborate the findings of the current study by
revealing that socio-economic status and family backgrounds increase gaming and by
extension, smartphone addiction. Contrastingly, Muller, Skurtveit, and Clausen (2016)
report that elements of poor quality of family life and backgrounds are not associated
with addiction specific behaviour of substance users. The current study illuminates only
non-technology-based factors to frequent use and the analysis finds no similarities with
the practice of substance abusers. The core findings show smartphone overuse is led by
specific gaming, messaging, business/family, mobile browser and entertainment
situations and contexts. In short, in many ways, frequent use of these apps may result in
compulsive smartphone use and powerlessness in the management of such uncontrollable
urge. The implication is that the outlined apps could be used for multiple services since
they are the focus of users in ways to improve experiences, contextualise excessive use
better for more positive ends and affordances. In other words, overuse of the smartphone
is not necessarily a disorder on its own. In the flip side is a need to monitor possible risks
and the psychological implications of the enormous time spent using screen media on
smartphones and a lack of impulse control issues evident in the use of the apps above
(Olasina, 2019b).
The critical range of stimuli for excessive smartphone use includes daily life
disturbance, anxiety, positive anticipation and loss of control. The fundamental
component is daily life disruption F(11, 109) = 5.65, p < .001, ΔR2 = .11]. Tolerance
could not be confirmed as a factor in excessive smartphone use. The reasons might be
attributed to the adaptation with the smartphone and the feeling of the students towards
the phenomenon. By extension, against all expectations, the following factors of
cognitive salience, social impairment, withdrawal, inability to control craving, mood
regulation, preoccupation, age, gender and level of study are not positively associated
with excessive smartphone use. The implication is that daily life disruption (of personal,
familial, and/or formal and informal learning activities) overbearingly drives excessive
smartphone use behaviour. Researchers in the area of negative effects of technology need
to understand that the predictor strength between tolerance and excessive smartphone use
becomes less strong when attention bias and craving are involved. The overuse is fuelled
by a motivation to complete high levels of time-consuming apps (such as gaming and
social), the need to attain positive anticipation, reduce anxiety or the goal to address
perceived social isolation.
The second critical question of the study was to illustrate how excessive
smartphone use occurs. The core of the findings in this regard evidenced the complex
interrelationships, strengths, direction and weaknesses between the variables of interest.
The criticality of the results is for the determination of prevalence and linkages among
the variables and to project events based on current thinking and data. In practical terms,
the forecasts aim to drive decision making and initiate change-related activities in the
excessive use of smartphones and improve user experiences of the device. For instance,
tolerance triggers cognitive salience whereas the latter is not well understood in existing
132 G. Olasina & S. Kheswa (2021)
literature (Brondolo et al., 2016; Fisher, 2016). Cognitive control and salience exert a
strong influence on social impairment, thus implying that uncontrollable smartphone
users’ perception and cognition drive disassociation and a lack of relations with other
people in their non-smartphone-based environments. The fact that inability to control
craving is positively associated with withdrawal suggests that latter can be managed to
make constant smartphone users to cope better without using a smartphone (nomophobia)
and to get less irritated even though they crave for their device. For example, Liu et al.
(2018) report that loss of control, anxiety and a lack of control of craving lead to mobile
phone uses the inability to control the duration of time spent on the devices. Gao et al.
(2018) state that individuals are exhibiting symptoms of failure to control mobile phone
use a situation which tends to have withdrawal issues alongside.
The results found in the present study resonate well with prior findings in multiple
contexts that report a negative correlation between social impairment and cognitive
salience; withdrawal and cognitive salience; mood regulation/preoccupation and daily life
disruption; preoccupation and everyday life. Also, positive anticipation has a negative
correlation with social impairment, inability to control craving and anxiety. For example,
the negative correlations imply when excitement that constant use of the smartphone
would meet a need or avoid a situation decreases there is an increase in dissociation from
relations with others (in a physical sense) as well as increases in anxiety and lack of
control of craving and vice versa. The significant results help us analyse and understand
relations among the predictors of uncontrollable use of the smartphone by isolating those
that relate together, require further close scholarly analysis and advance our knowledge
of growing constant smartphone use habits. As illustrations, Yarboi et al. (2017) observed
a negative relationship between social environmental factors and cognitive functions in
sickle cell patients. Reinecke et al. (2017) state inverse correlations in a study on the
relationship between Internet multitasking and psychological impairments with increases
in the fear of missing out by respondents just as Yuan et al. (2016) prove a lack of
correlation between network properties of social networking and impaired cognitive
control in the landscape of old adolescence and Internet gaming.
6. Conclusion
The study has implication for our understanding of uncontrollable and frequent use of
smartphones. It is due to the fears of possible adverse effects, psychological issues that
push the agenda for best practices to evolve on improved user experiences with the
devices. The research outlines the core drivers of constant use of smartphones and
analyses the relationships among them. In other words, the study provides a screening of
excessive smartphone use to evolve an intervention agenda to enhance overuse for more
positive results while at the same time improving the experiences for users. For instance,
our understanding of the anti-social platform that phones provide for virtual versus real
life can be manipulated for more societal good. Our knowledge of the patterns of use is
instructive for targeted interventions to manage better cases of uncontrollable use of
smartphones. Resultantly, stakeholders can better evaluate and map use patterns for
possible links to addiction with more evidence and evolve detection strategies for specific
user groups efficiently.
The analyses of the interrelationships among the variables related to smartphone
overuse reveal how the treatment of components such as tolerance, daily life disruption,
anxiety, positive/negative anticipation, loss of control (motivations, compensatory
characteristics and gratifications) can alleviate regular use of the smartphone in ways to
enhance meaningful and healthy behaviour in the extended periods using the device.
Knowledge Management & E-Learning, 13(1), 118–141 133
Author Statement
The authors declare that they have no conflict of interest.
ORCID
Gbolahan Olasina https://orcid.org/0000-0002-5732-110X
Siyanda Kheswa https://orcid.org/0000-0002-8486-9875
References
Afe, T. O., Ogunsemi, O. O., Osalusi, B. S., Adeleye, O. O., & Ale, A. O. (2020). Age
and gender demographics in social media use, smartphone addiction and
psychological morbidity among university undergraduates in Southwest Nigeria.
Annals of Health Research, 6(1), 22–35.
Agbo-Egwu, A. O., Abah, J. A., & Anyagh, P. I. (2017). Sustaining attention in a rapidly
changing world: A survey of the status among mathematics education students in
Nigeria. Benue Journal of Mathematics and Mathematics Education, 2(4), 13–21.
Aggarwal, A., Choudhary, C., & Mehrotra, D. (2018). Evaluation of smartphones in
Indian market using EDAS. Procedia Computer Science, 132, 236–243.
134 G. Olasina & S. Kheswa (2021)
(2017). Excessive Internet use and psychopathology: The role of coping. Clinical
Neuropsychiatry: Journal of Treatment Evaluation, 14(1), 73–81.
Kwee-Meier, S. T., Bützler, J. E., & Schlick, C. (2016). Development and validation of a
technology acceptance model for safety-enhancing, wearable locating systems.
Behaviour & Information Technology, 35(5), 394–409.
Kwon, M., Kim, D. J., Cho, H., & Yang, S. (2013). The smartphone addiction scale:
Development and validation of a short version for adolescents. PloS One, 8(12):
e83558.
Larche, C. J., Musielak, N., & Dixon, M. J. (2017). The candy crush sweet tooth: How
‘near-misses’ in candy crush increase frustration, and the urge to continue gameplay.
Journal of Gambling Studies, 33(2), 599–615.
Lee, H., Kim, J. W., & Choi, T. Y. (2017). Risk factors for smartphone addiction in
Korean adolescents: smartphone use patterns. Journal of Korean Medical Science,
32(10), 1674–1679.
Liu, X.-X., Dang, J.-P., Tang, Y., & Hu, Y.-Q. (2018). Influence of social support on the
impact of mobile phone dependence on anxiety levels of Chinese adolescents.
Biomedical Research, 29(1), 65–70.
Lopez-Fernandez, O., Männikkö, N., Kääriäinen, M., Griffiths, M. D., & Kuss, D. J.
(2018). Mobile gaming and problematic smartphone use: A comparative study
between Belgium and Finland. Journal of Behavioral Addictions, 7(1), 88–99.
Mahapatra, S. (2019). Smartphone addiction and associated consequences: Role of
loneliness and self-regulation. Behaviour & Information Technology, 38(8), 833–844.
Marks, L. R., Munigala, S., Warren, D. K., Liang, S. Y., Schwarz, E. S., & Durkin, M. J.
(2018). Addiction medicine consultations reduce readmission rates for patients with
serious infections from opioid use disorder. Clinical Infectious Diseases, 68(11),
1935–1937.
Mathew, P., & Raman, K. (2020). Impact of problematic internet use on the self-esteem
of adolescents in the selected school, Kerala, India. Archives of Psychiatric Nursing,
34(3), 122–128.
Medero, G. S., & Albaladejo, G. P. (2020). The use of a wiki to boost open and
collaborative learning in a Spanish university. Knowledge Management & E-Learning,
12(1), 1–17.
Mobasheri, M. H., King, D., Johnston, M., Gautama, S., Purkayastha, S., & Darzi, A.
(2015). The ownership and clinical use of smartphones by doctors and nurses in the
UK: A multicentre survey study. BMJ Innovations, 1(5), 174–181.
Mohammed, A. B. (2018). Selling smartphones to generation Z: Understanding factors
influencing the purchasing intention of smartphone. International Journal of Applied
Engineering Research, 13(6), 3220–3227.
Morris, L. S., & Voon, V. (2016). Dimensionality of cognitions in behavioural addiction.
Current Behavioral Neuroscience Reports, 3(1), 49–57.
Muller, A. E., Skurtveit, S., & Clausen, T. (2016). Many correlates of poor quality of life
among substance users entering treatment are not addiction-specific. Health and
Quality of Life Outcomes, 14: 39.
Nikolopoulou, K., & Gialamas, V. (2018). Mobile phone dependence: Secondary school
pupils’ attitudes. Education and Information Technologies, 23(6), 2821–2839.
Nimrod, G. (2018). Technostress: Measuring a new threat to well-being in later life.
Aging & Mental Health, 22(8), 1086–1093. doi: 10.1080/13607863.2017.1334037
Olasina, G. (2017). An evaluation of educational values of YouTube videos for academic
writing. The African Journal of Information Systems, 9(4), 232–261.
Olasina, G. (2018). Factors of best practices of e-learning among undergraduate students.
Knowledge Management & E-Learning, 10(3), 265–289.
Olasina, G. (2019a). Human and social factors affecting the decision of students to accept
Knowledge Management & E-Learning, 13(1), 118–141 137
354–359.
Wang, D., Xiang, Z., & Fesenmaier, D. R. (2016). Smartphone use in everyday life and
travel. Journal of Travel Research, 55(1), 52–63.
Wegmann, E., Müller, S. M., Turel, O., & Brand, M. (2020). Interactions of impulsivity,
general executive functions, and specific inhibitory control explain symptoms of
social-networks-use disorder: An experimental study. Scientific Reports, 10: 3866.
Wolniewicz, C. A., Tiamiyu, M. F., Weeks, J. W., & Elhai, J. D. (2018). Problematic
smartphone use and relations with negative affect, fear of missing out, and fear of
negative and positive evaluation. Psychiatry Research, 262, 618–623.
Wyche, S., & Steinfield, C. (2016). Why don't farmers use cell phones to access market
prices? Technology affordances and barriers to market information services adoption
in rural Kenya. Information Technology for Development, 22(2), 320–333.
Yarboi, J., Compas, B. E., Brody, G. H., White, D., Rees Patterson, J., Ziara, K., & King,
A. (2017). Association of social-environmental factors with cognitive function in
children with sickle cell disease. Child Neuropsychology, 23(3), 343–360.
Yayan, E. H., Dağ, Y. S., Düken, M. E., & Ulutaş, A. (2019). Investigation of
relationship between smartphone addiction and internet addiction in working children
in industry. Journal of Human Sciences, 16(1), 143–154.
Yuan, K., Qin, W., Yu, D., Bi, Y., Xing, L., Jin, C., & Tian, J. (2016). Core brain
networks interactions and cognitive control in internet gaming disorder individuals in
late adolescence/early adulthood. Brain Structure and Function, 221(3), 1427–1442.
Zhang, K. Z. K., Chen, C., Zhao, S. J., & Lee, M. K. O. (2016). Failure to decrease the
addictive use of information systems: An empirical investigation of smartphone game
addiction. In Proceedings of the PACIS.
Zhang, R., Zou, D., Xie, H., Au, O. T. S., & Wang, F. L. (2020). A systematic review of
research on e-book-based language learning. Knowledge Management & E-Learning,
12(1), 106–128.
Zhitomirsky-Geffet, M., & Blau, M. (2016). Cross-generational analysis of predictive
factors of addictive behavior in smartphone usage. Computers in Human Behavior, 64,
682–693.
Knowledge Management & E-Learning, 13(1), 118–141 139
Appendix I
Tolerance:
7. I try cutting my smartphone usage time, but I fail.
8. I use smartphone for a longer time and spend more money than I intended.
9. The motivations behind my increased use of the smartphone include avoiding physical
contact with friends/family/people; relive stress/tension; habit; social pressure;
distraction; thrill; risk-taking; escape.
10. Using my phone is my priority even when I have crucial things to do.
11. I use smartphone to escape from the loneliness and depression (mood modifications)
12. How much longer have you spent on VSNs than you planned?
13. I find I have been hooking on smartphone use.
14. I have increased attentional bias to the smartphone per week in recent 3 months.
15. I was told more than once that I spent too much time (attentional bias) using the
smartphone.
16. I need to spend an increasing amount of time on smartphone to achieve the same
satisfaction as before.
Anxiety:
27. I moderately experience common anxiety disorder-related smartphone use (such as
panic, social anxiety, post-traumatic stress).
28. I am with a higher level of attachment anxiety resulting to increased use of
smartphone.
29. I am more smartphone immersed because I am often afraid to be left alone and
abandoned.
30. I feel anxious even in casual in-person (face to face get together) leading to reliance
on smartphone.
31. I am usually at ease when using my smartphone to interact with a member of the
other sex.
32. I usually feel comfortable using my smartphone when I'm in a group of people I don't
know.
33. I get anxious when I must talk to a teacher/supervisor or a mentor in-person but less
so with smartphone-talk.
34. My physical environment often makes me crave and uncomfortable pushing use of
smartphone.
140 G. Olasina & S. Kheswa (2021)
Positive anticipation:
42. There is nothing more fun to do than using smartphone.
43. Feeling most liberal while using smartphone.
44. Not being able to use smartphone would be painful.
45. Constantly checking smartphone so as not to miss conversations between other
people on social media, etc.
46. I have a feeling of anticipation while waiting for the outcome of smartphone
experience.
47. I could anticipate how smartphone use encounters will improve my life.
48. Using smartphone makes me think of reward/social value.
49. I look forward to using smartphone to gain satisfaction, enjoyment and
accomplishment.
50. I use my smartphone when I am alone and it feels like I am intimate with it.
51. From when I received a smartphone-gift currently/past (from friend/family), I still
feel the emotion and it reminds me of the giver.
52. I use smartphone to feel better.
53. When I satisfy my smartphone craving, I feel less depressed.
54. When I use my smartphone, I feel comforted.
Loss of control:
55. I feel like I have smartphone on my mind all the time.
56. I often feel guilty for a craving to use my smartphone.
57. I find myself preoccupied with using smartphone.
58. When I crave something, I know I won't be able to stop using my smartphone once I
start.
59. Being with someone who frequently uses the smartphone usually makes me crave for
mine.
60. I fail to control the impulse to use smartphone.
61. I try to spend less time on smartphone, but the efforts were in vain.
62. I find myself engaged on smartphone for longer periods than intended.
63. My life would be joyless without the smartphone.
Cognitive salience:
64. For some years now, I usually want to overuse my smartphone even though I know it
(overuse) may be unpleasant.
65. The smartphone dominates my thinking.
66. Having my smartphone in my mind even when I am not using it
67. Spend a great deal of time and energy using and thinking about my smartphone.
68. Feel that using my smartphone is a way of life.
69. Using smartphone in ways that can feel like work.
70. Regularly continue using smartphone even when tired.
71. Think about using smartphone even when involved in other activities.
72. I am energetically aroused using smartphone for extensive periods.
Knowledge Management & E-Learning, 13(1), 118–141 141
73. I use smartphone for long periods as it gives me control of things often beyond my
control.
74. I do not like any interference when using smartphone.
Mood regulation:
75. In the last three days, I have felt a little more sad than usual in smartphone use
experience.
76. Often I feel overpowered by hopelessness and turn to use smartphone.
77. In the past three days, I have been brooding over my failures and find myself
spending extended periods on smartphone.
78. When I am feeling negative emotions, I make sure to spend more time using
smartphone.
79. When I use smartphone for extended periods, my emotions are overwhelming.
80. Feel frustrated and disappointed and get in a bad mood when I do not use smartphone.
81. Often when in a bad mood and loss of confidence in myself, it leads to the use of
smartphone.