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Module in Foreign Language 2

At the end of this module, you will be able to: 1. list and identify words that are commonly used in travel and tourism; 2. memorize and recite useful Spanish travel phrases that every traveler should learn; 3. identify list of words that are commonly used in any hotel and restaurant situations; and 4. write a Spanish dialogue on “hotel and restaurant setting” such as hotel reservation, check-in, room guiding, restaurant service and check-out.

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Kryzelle Angela Oniana
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263 views

Module in Foreign Language 2

At the end of this module, you will be able to: 1. list and identify words that are commonly used in travel and tourism; 2. memorize and recite useful Spanish travel phrases that every traveler should learn; 3. identify list of words that are commonly used in any hotel and restaurant situations; and 4. write a Spanish dialogue on “hotel and restaurant setting” such as hotel reservation, check-in, room guiding, restaurant service and check-out.

Uploaded by

Kryzelle Angela Oniana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A Course Module in Spanish 2

Weeks 15-17

MODULE 4

WELCOMING GUESTS USING SPANISH LANGUAGE

At the end of this module, you will be able to:

1. Write a spiel in welcoming guests using Spanish language;


and
2. Stage a presentation in welcoming Spanish guests.

Lesson 10
1
A Course Module in Spanish 2
WELCOMING GUESTS USING SPANISH LANGUAGE

GOOD DAY STUDENTS! I AM HAPPY THAT YOU HAVE


REACHED THIS FAR. FELICIDADES!This is our last topic. I am expecting
that you will still continue to study Spanish language even after this course! Do not stop learning!

EMPECEMOS!

Learning Objectives:

By the end of this lesson, you are expected to:

1. Write a spiel in welcoming guests using Spanish language; and


2. Stage a presentation in welcoming Spanish guests.

The travel industry is dominated by customer service, and hotel businesses live and
die by the satisfaction of their guests. As customer demands grow, so does the
complexity of delivering an experience they will be happy with. Many hoteliers learn
other language to communicate well with their customers. As hoteliers, it is important to
learn their language specially if you are working in Spanish-speaking countries. Read
more to learn Spanish way in welcoming hotel guests.

Sample Front Office Dialogue- Filling the Registration Card

Receptionist: Good afternoon Sir. Welcome to ABC Hotel. How can I help you?
Buenas tardes senor. Bienvenido al Hotel ABC. ¿Le puedo ayudar en algo?
Guest: I have a reservation for suite room for three nights.
Tengo una reserva de habitación suite por tres noches.
Receptionist: May I have your name Sir?
¿Puedo darme su nombre, señor?
Guest: I am Mr. Jose Sanchez from Barcelona.
Soy el Sr. José Sánchez de Barcelona.
Receptionist: Yes Sir. We have your details. You are Mr. Jose Sanchez of XYZ
Company from Barcelona. Welcome again to ABC Hotel. You booked a suite room for
three nights from 12th of December. Am I right Sir?
Sí, señor. Tenemos tus datos. Usted es el Sr. José Sánchez de la empresa XYZ de
Barcelona. Bienvenidos nuevamente al Hotel ABC. Ha reservado una habitación suite
por tres noches a partir del 12 de diciembre. ¿Estoy en lo cierto señor?
Guest: Yes Absolutely.
Si, absolutamente.
Receptionist: So, here is the registration card, but you do not need to fill up everything.
We will do that for you. Could you sign here at the bottom?
Entonces, aquí está la tarjeta de registro, pero no es necesario que la llene todo. Lo
haremos por ti. ¿Podrías firmar aquí en la parte inferior?
Guest: Sure why not. Is that all I need to do or are there more formalities?
Seguro Por qué no. ¿Es eso todo lo que necesito hacer o hay más trámites?
Receptionist: Well Sir, we will need your passport. We will photocopy first few pages of
your passport and return it to you immediately after. I hope you would not mind.
Bueno, señor, necesitaremos su pasaporte. Fotocopiaremos las primeras páginas de
su pasaporte y se lo devolveremos inmediatamente después. Espero que no te importe.
Guest:Not at all. Here it is.
Para nada. Aquí lo tienes.

2
A Course Module in Spanish 2
Receptionist: Thank you very much Sir. Your room is 938. It is on the 9 th floor. The
porter will take your luggage and show you the way.
Muchas gracias señor. Su habitación es la 938. Está en el noveno piso. El portero
tomará su equipaje y le mostrará el camino.
Guest: I would like to pay by my visa card.
Me gustaría pagar con mi tarjeta Visa.
Receptionist: That is great Sir. Thank you. Have a great stay!
Eso es genial señor. Gracias. ¡Que tengas una excelente estadía!
Guest: Thank you.
Gracias.

Do you have a question????????


______________________________________________________________________
______________________________________________________________________
______________________________________________________________________

QUICK TEST
Task A: Direction(s): Create a sentence using the following Spanish words/phrases.

Gracias 1.

Para nada 2.

Tengo 3.

Usted 4.

Bienvenido 5.

RESEARCH

Identify other Spanish words that are not listed in this lesson. Determine words
that are common in welcoming hotel guests. Do not forget to write the meaning of
the word using the format below:

Spanish Words English Translation

ROLE PLAYING

3
A Course Module in Spanish 2
Create your own “Welcoming a Walk-in Hotel Guest Script” in Spanish. Act out the
scenario while filming it. Wear proper attire. Upload your video in your youtube channel.
Paste the link in the discussion provided for lesson 10 in the LMS.

Self-Help: You can also refer to the sources below to help you
further understand the lesson:

1. “Official Languages | United Nations” www.un.org.  Archived  from the original


on 17 October 2015. Retrieved 19 November 2015.

2. Martínez-Celdrán, E., Fernández-Planas, A. M., & Carrera-Sabaté, J. (2003).


Castilian spanish. Journal of the International Phonetic Association, 33(2), 255-
259.

3. Ordóñez, F. (1998). Word order and clause structure in Spanish and other
romance languages.

4. https://121spanish.com/nouns-and-articles

5. https://pinoywords.wordpress.com/2013/06/12/tierra-adorada-land-
of-the-morning-bayang-magiliw/

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