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    Resume - Robinson - Engenharia

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    Robinson Silva Mello
    This professional has extensive experience in customer service, working with various products and dealing with problems throughout their career. They have worked as a service specialist, full service analyst, and project assistant. Their experience includes customer interaction, documentation, projects, management, organization, teamwork, and problem solving. They have a Bachelor's Degree in Mechanical Engineering.

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    Resume - Robinson - Engenharia

    Uploaded by

    Robinson Silva Mello
    17 views1 page
    This professional has extensive experience in customer service, working with various products and dealing with problems throughout their career. They have worked as a service specialist, full service analyst, and project assistant. Their experience includes customer interaction, documentation, projects, management, organization, teamwork, and problem solving. They have a Bachelor's Degree in Mechanical Engineering.

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    This professional has extensive experience in customer service, working with various products and dealing with problems throughout their career. They have worked as a service specialist, full service analyst, and project assistant. Their experience includes customer interaction, documentation, projects, management, organization, teamwork, and problem solving. They have a Bachelor's Degree in Mechanical Engineering.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    17 views1 page

    Resume - Robinson - Engenharia

    Uploaded by

    Robinson Silva Mello
    This professional has extensive experience in customer service, working with various products and dealing with problems throughout their career. They have worked as a service specialist, full service analyst, and project assistant. Their experience includes customer interaction, documentation, projects, management, organization, teamwork, and problem solving. They have a Bachelor's Degree in Mechanical Engineering.

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    © All Rights Reserved
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    of 1

    Robinson S.

    Mello
    Engenharia

    CONTACT I am a professional who has extensive experience in the area of customer


    service, working with several products and dealing with several problems
    throughout my career that have served to shape and mature me
    MOBILE: 11-97770-5067 professionally, making me able to deal with documentation, projects,
    management, organization, teamwork, planning, deadlines, responsibility and
    EMAIL: [email protected] commitment
    WEB: linkedin.com/robinson-silva-mello-
    0396b71b2 WORK EXPERIENCE
    ADDRESS: Brazil – Sorocaba - SP
    SERVICE SPECIALIST 2020 - 2022
    SKILLS QuintoAndar / São Paulo
    • Receptive service through Chat, Phone and E-mail
    DESIGN SOFTWARE'S: • Reviewing invoices and payment statements using Twilio
    AutoCAD 2D • Opening cases through Zendesk for the Back team
    TRIFLEX • Active listening, problem analysis and interpretation
    Inventor • Working in the department up front and during the lease and customer
    PDMS journey
    OFFICE TOOLS:
    FULL SERVICE ANALYST 2019-2020
    Microsoft Excel
    IFOOD / São Paulo
    Microsoft Power Point
    Microsoft Word • Solved doubts of partners (Owners of integrated logistics Ifood)
    CUSTOMER INTERACTION TOOLS: • Questions regarding delivery, logistics migrations, financial and account
    SalesForce access questions
    Zendesk • As a full analyst, I handled technical calls and restaurant systems
    Twilio integration
    OTHER SKILL: • Access configuration, installation of software for receiving orders
    Teamwork PROJECT ASSISTANT 2009-2011
    Communication
    Unitecnica thermodynamic equipment/ São Paulo
    Problem Solving
    LANGUAGES: • Project assistance, verification of technical standards for pipe
    English • Reading blueprints, reading CAD isometrics and reading sketch
    drawings made by designers
    PROJECTS • 3D modeling construction in the TRIFLEX program for further analysis
    • Project assistance, customer contact, static and dynamic analysis

    UNIVERSITY FINAL PROJECT EDUCATION


    Ceramic heat exchanger for high
    temperatures
    July 2020 QA ANALYST 2022 - 2023
    SQL, Jira, Javascript, HTML/CSS, Git/Github, Selenium, Scrum,
    BDD/Cucumber
    BACHELORS DEGREE 2015 - 2020

    Mechanical Engineering

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